Logistics Planning & Customer Service Team Leader
11 days ago
Doncaster
Logistics Planning & Customer Service Team Leader\n\nCement & Packed Products Business - Office Based\n\nAre you a strategic logistics leader ready to shape a high‑impact, centralised function at the core of our operations? We’re looking for a proactive and forward‑thinking manager to build and lead our Planning & Order Taking team.This is your opportunity to drive innovation, enhance our customer experience, and deliver real improvements across our logistics network.\n\nIf you thrive in a dynamic environment, enjoy solving complex challenges, and want to make a tangible difference, we’d love to hear from you.\n\nWhat You’ll Be Doing\n\nBuild and lead a new centralised planning and order‑taking function, setting the vision and driving best practice.\nDefine and implement logistics excellence across processes, technology, systems, and automation.\nOptimise routing, scheduling and load planning to enhance delivery performance and reduce cost.\nEnsure robust and compliant order‑taking processes, preventing load contamination and minimising operational risk.\nCollaborate closely with internal teams to align transport plans with supply chain and customer requirements.\nEmbed a culture focused on delivering excellent customer service\nEnsure a Continuous Improvement process exists to maintain excellent customer service\nManage performance of transport providers, including both own‑fleet and third‑party hauliers.\nDrive key delivery metrics, including OTIF (On Time In Full).\nResolve service issues and implement long‑term solutions to maintain excellent customer satisfaction.\nLead continuous improvement initiatives to increase reliability, efficiency, and service quality.\nBuild strong relationships with hauliers, logistics partners and customers.\nCreate a seamless, positive customer experience through efficient order handling and communication.\nManage all communications into the Logistics Control Tower, ensuring SLA adherence.\nWork cross‑functionally to align goals, priorities and performance expectations.\n\nWhat You’ll Bring\n\nA pragmatic, resilient mindset with a structured approach to problem‑solving\nStrong working knowledge of relevant road transport legislation\nClear, confident communication skills\nA passion for continuous improvement and great customer service\nExcellent numeracy, literacy, and attention to detail\nExperience with logistics planning tools and systems\nStrong stakeholder management and relationship‑building abilities\nA customer‑first mindset with a focus on adding value\nAbility to collaborate, influence and drive positive change\nA commitment to developing, leading and motivating a high‑performing team\n\nYour Functional Strengths\n\nProven experience leading a centralised logistics planning or order‑taking team\nProven experience in managing a customer service or logistics order taking team\nDemonstrable capability of leading large teams\nAn inquisitive approach to always wanting to drive improvements\nExperience of continuous improvement methodologies\nDeep understanding of logistics planning systems, routing tools, and end‑to‑end processes\n\nExperience & Qualifications (Desirable)\n\nBusiness degree or equivalent experience\nTransport Certificate of Professional Competence (CPC)\nChartered Membership of the Chartered Institute of Logistics & Transport (CMILT)If you’re ready to shape the future of our logistics capability and lead a function that truly makes an impact, we’d love to hear from you.\n\nWhy Tarmac\n\nWe don't just offer a job, we offer a career.\n\nAlongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:\n\nBonus scheme\nEnhanced holiday entitlement\nContributory pension scheme\nAccess to the Tarmac Reward website with discounts on retailers, holidays, etc.\nAccess to our Employee Assistance helpline for free and confidential advice\nAccess to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause\nTraining and development opportunitiesTarmac is committed to being a Forces‑friendly employer.If you’re coming from a military background, we’ll support your transition and help you build a successful career with us.\n\nWe’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.\n\nReady to build your future?\n\nClick ‘Apply’ to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long!\n\n#Tarmac #TarmacCareers\n\nTarmac Trading Limited