Trabajos Customer Service en DundeeCrear alertas

\n \n Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you! \n Join us as a Customer Assistant in our Dundee Club offering a 25 hour contract which is fully flexible over 7 days, including evenings and weekends. \n The Role You’ll Play \n As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA. \n Hit the Jackpot with Our Benefits \n\n • Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more\n, • Thrive App – for your mental wellbeing approved by the NHS\n, • Buzz Brights Apprenticeships\n, • Buzz Brilliance Awards – Employee Recognition Scheme\n, • Buzz Learning, our digital learning platform with access to 100s of online courses\n, • In-house Training – Fire safety, Food safety 1 & 2, COSHH and more\n, • Access to Trained Mental Health Advocates for advice on your mental wellbeing\n, • 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)\n, • Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)\n, • Staff discount 50% off bingo tickets, food & soft drinks\n, • Refer a Friend Scheme for Support Centre and Club Management roles\n, • Life Assurance\n, • Pension Scheme\n\n Your Responsibilities as Part of Our Team \n\n • Build rapport and relationships with Customers\n, • Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard\n, • Support with other duties as requested by the line manager\n, • Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live\n\n The Winning Combination We’re Looking For \n\n • Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment\n, • Outstanding communication skills that can be adapted to different situations when necessary\n, • Experience of handling cash and basic numeracy knowledge\n, • You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards\n\n Applicants must be 18+

\n Location: 2 Greenmarket, Dundee, DD1 4BX \n Pay Rates: 13.97 - 32.55 per hour (depending on shift pattern) \n Full-Time: 37.5 Hours per Week \n Shift Pattern: \n You will work a 4-week rotating shift pattern, consisting of: \n \n 2 weeks of earlies: 06:00 - 17:00 followed by 2 weeks of lates: 12:00 - 23:00 \n \n OR \n \n 2 weeks of earlies: 08:00 - 19:00 followed by 2 weeks of lates: 12:00 - 23:00 \n \n You will work 5 days out of 7, averaging 7.5 hours per day. Please note that each shift includes an unpaid 30-minute break. As the rota operates across all seven days of the week, flexibility is required. \n \n Please note: \n Our client operates 24 hours a day, 365 days a year. As a result, your scheduled shifts may fall on public or bank holidays including Christmas & New Year. Unless you have pre-booked annual leave approved, you may be required to work on these days, with enhanced rates of pay available where applicable \n \n \n Make a Difference Every Day \n Join the UK's largest telecoms provider and become part of a team delivering vital services that help people when they need it most. \n Working within a 24/7 operation, you'll support services including Emergency (999/112), DQ (118500) and Relay UK. This is a rewarding opportunity to play a key role in helping people during some of the most important moments of their lives. \n \n The Role \n As a Customer Service Advisor, you'll be the first point of contact for customers requiring support. You'll remain calm under pressure, gather key information and ensure callers are connected to the appropriate service quickly and accurately. \n \n This is more than a customer service role. It's an opportunity to make a real impact every day. \n \n What We're Looking For \n ✅ Excellent communication and listening skills \n ✅ Empathy and professionalism in sensitive situations \n ✅ Ability to think clearly and follow structured processes \n ✅ Ability to remain calm in emotionally challenging situations \n \n Training & Development: \n \n Full time training (37.5 hours paid) Mon - Fri for the first 4 weeks before moving onto your preferred shift pattern. \n \n Weeks 1 & 2: 09:00 - 17:45 \n Weeks 3 & 4: 10:00 - 18:45 \n \n \n Benefits \n • Competitive pay rates and overtime opportunities \n • Full paid training \n • Career progression opportunities \n • Access to the Blue Arrow training portal \n • Auto-enrolment pension scheme \n • 28 days paid holiday \n \n Recruitment Process \n 1. Interview and Audio Typing Screening \n 1. Client Interview and Audio Typing Assessment \n 1. Pre-employment Checks (DBS and references) \n \n Apply Today \n If you're looking for a meaningful customer service role where you can genuinely help others, we'd love to hear from you. \n \n Blue Arrow is proud to be an equal opportunities employer. We welcome applications from all backgrounds and are committed to creating an inclusive workplace that reflects the communities we serve. \n \n Want to fast-track your application? Complete our short questionnaire, which will be sent to your email inbox (please check your junk/spam folder). It only takes a minute and helps us review and prioritise your application more quickly. \n Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people. \n

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As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. In-house Training – Fire safety, Food safety 1 & 2, COSHH and more. Staff discount 50% off bingo tickets, food & soft drinks.

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