European Customer Service Representative
26 days ago
Wrexham
European Customer Service Representative Location: Wrexham | Permanent | Full‑time Are you a customer‑focused professional who enjoys working in a fast‑paced, international environment? Do you take pride in accuracy, collaboration, and delivering a high‑quality service? If so, this could be the role for you. We’re working with a global leader in advanced materials and chemical solutions, who are looking to recruit a European Customer Service Representative to join their Composite Materials team in Wrexham. The Role This is a key, customer‑facing position where you’ll take ownership of a defined European customer portfolio, acting as the main point of contact across order management, supply chain coordination, and customer performance. You’ll play a vital role in ensuring smooth operations, timely delivery, and excellent customer experience. Key Responsibilities • Manage customer orders end‑to‑end, from order entry through to invoicing, • Act as the main liaison between customers and internal teams including Planning, Logistics, Quality, and Commercial, • Maintain accurate customer and pricing data in line with contracts and agreements, • Manage customer portals, including order uploads, KPIs, and documentation, • Support complaint handling, rebates, and deductions with relevant stakeholders, • Ensure export compliance and accurate completion of shipping documentation, • Monitor customer KPIs and proactively resolve issues using data‑led insights What You’ll Bring • A commercial background (degree or relevant training preferred), • Strong ERP experience (SAP desirable) covering order processing, pricing, and customer data, • Knowledge of export compliance, invoicing, and complaint resolution, • Experience managing complex orders and performance KPIs, • Fluency in English plus French, Spanish, or German What’s On Offer • Salary: £32,000–£39,000 depending on experience, • Life insurance, • Generous family leave policies, • Free language courses (24 languages available), • Additional local benefits Why Apply? This is an excellent opportunity to join an innovative, internationally focused organisation that values diversity, collaboration, and continuous improvement. You’ll be part of a supportive team where your contribution genuinely makes a difference. Location: Wrexham Working pattern: Monday to Friday, full‑time If you’re looking to develop your career within a global business and enjoy working at the heart of customer operations, we’d love to hear from you.