Customer Service jobs in BelfastCrear alertas

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? • £26,200 annual salary, • Save on commuting costs with only 2 days in the office each week once you have successfully passed grad bay, • Cut down down daily expenses - less spent on travel, lunches and workwear, • Ideal for maintaining a work life balance while still being part of a team, • Details, • Start date: Various start dates from 5th January 2026 to 9th March 2026, • Location: Natwest. Belfast City Centre, • Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 Firstly, what you get from us! • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor • We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times, • You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them, • We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: • Supporting the bank’s way of working to help as many customers as possible, • Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business, • Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored, • Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We’re also looking for you to demonstrate: • Excellent communication skills, both verbal and written, • A background of working within a regulatory environment, • Good technology skills with the ability to use Microsoft Office, • A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. #priority

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? • £26,200 annual salary, • Save on commuting costs with only 2 days in the office each week once you have successfully passed grad bay, • Cut down down daily expenses - less spent on travel, lunches and workwear, • Ideal for maintaining a work life balance while still being part of a team, • Details, • Start date: Various start dates from 5th January 2026 to 9th March 2026, • Location: Natwest. Belfast City Centre, • Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 Firstly, what you get from us! • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor • We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times, • You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them, • We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: • Supporting the bank’s way of working to help as many customers as possible, • Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business, • Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored, • Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We’re also looking for you to demonstrate: • Excellent communication skills, both verbal and written, • A background of working within a regulatory environment, • Good technology skills with the ability to use Microsoft Office, • A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. #priority

Looking for a permanent Customer Service role? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? • Up to £26,200 annual salary (monthly pay), • £1,000 Joining Bonus (£500 joining bonus after 3 months, when passed probation and £500 retention bonus after 12 months), • HYBRID working options - save on commuting costs with only 2 day’s in the office each week once you have successfully completed a 4 week period after training, • We invest in training and give you all the tools you need to succeed, • Work with experienced, supportive colleagues in a fast paced environment where all ideas matter, • We’re committed to creating an inclusive, diverse working environment where everyone is valued and appreciated Details • Start date: Various dates from January 2026, • Location: Natwest, Newtownards, • Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00), • Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor • We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times, • You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them, • We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: • Supporting the bank’s way of working to help as many customers as possible, • Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business, • Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored, • Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We’re also looking for you to demonstrate: • Excellent communication skills, both verbal and written, • A background of working within a regulatory environment, • Good technology skills with the ability to use Microsoft Office, • A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Territory Manager - Medical Devices Location: ideally Belfast or North Dublin Why Join? • Industry Leader: Work with a market-leading manufacturer of medical devices., • Global Presence: Join an international organization experiencing continuous growth., • Career Progression: Excellent opportunities for professional development., • Lucrative Earnings: High earning potential with uncapped commission., • Expanding Team: Growth driven by internal promotions, creating new opportunities. The Role As a Territory Manager, you will take on a consultative sales role, driving the sales of well-established medical devices while also supporting the launch of an innovative new product. This is a clinically led sale, where you will engage with doctors, consultants, theatre staff, surgeons, and procurement teams, etc. Success in this role requires selling based on clinical features and benefits. Comprehensive product training will be provided, and career progression opportunities are outstanding. The Company This global leader in surgical solutions is well-established both in Ireland and internationally, supplying premium products to the HSE, NHS Northern Ireland, and private hospitals. Due to a recent internal promotion, an exciting opportunity has arisen for a driven, credible, and technically skilled surgical sales professional to manage and expand their business in the region. Requirements • Proven track record in surgical/medical device sales, • Experience selling to public and private hospitals, • Full driving license required Company Culture A dynamic and collaborative team environment that empowers high achievers to progress into senior roles. Package - Business Development Manager • Base Salary: £40,000 - £55,000 (negotiable for the right candidate), • Commission: £30,000+ (top performers can double or triple this), • Company Car or Car Allowance, • Benefits: Pension, Healthcare, 26 days holiday + statutory leave This is a rare and exciting opportunity to join a high-performing team within a globally recognized company. If you're a results-driven professional looking to make an impact, apply today!

Job description: Experience the power of a Game-Changing Career! Are you passionate about connecting with people and have a flair for technology and social media? If so, we have an exciting opportunity that might be just what you're looking for! Why Join Us? • Competitive Pay: Earn an hourly rate of £12.25. (20% uplift on hourly rate for hours worked between 10pm - 12am), • Prime Location: Work from 49 East Bridge Street, Belfast BT1 3NR., • Permanent Role: Enjoy the stability of a full-time position, contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12am Monday to Sunday., • Discount on car and home insurance with AXA!, • 28 days paid holidays., • Refer a friend incentive., • Employee Assist Program- a range of support and resources, accessed free., • Wrkitplatform- access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources., • PUREGYM Discount & 0% joining fee., • Free healthcare cover for you and your dependents with pension (after one year), • UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents. Key responsibilities: • Connect with customers: Engage with our audience through phone and social media, fostering meaningful connections with empathy and attentiveness., • Deliver Exceptional Experiences: Provide positive, seamless interactions that reflect friendliness and efficiency., • Address Diverse Inquiries: Handle a range of questions, from content details to subscription management, showcasing your expertise., • Troubleshoot with Care: Quickly identify and resolve issues, ensuring smooth resolutions while understanding customer needs., • Promote Our Brand Enthusiastically: Highlight the benefits of our brand and products, strengthening our reputation and viewer loyalty., • Communication Pro: Strong verbal and written skills (minimum B2 CEFR level)., • Customer Service Excellence: Top-notch service and retention abilities., • Social Media Savvy: Strong knowledge of social media channels and their best practises., • Tech Enthusiast: A mindset geared towards technology and troubleshooting., • Typing Skills: Minimum 35 WPM., • Process-Oriented: Ability to confidently navigate structured processes and systems., • Problem Solver: Strong multitasking and problem-solving capabilities. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ Game-Changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer. Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Eligibility to work In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position. Job Types: Full-time, Permanent Benefits: • Casual dress, • Company pension, • Employee discount, • Employee stock purchase plan, • Life insurance, • On-site gym, • On-site parking, • Referral programme Application question(s): • This role is an on site position and will require for you to commute daily to our site base at 49 East Bridge Street, Belfast, Co. Antrim BT1 3NR. Is this something you can commit to? Work Location: In person

I'm partnering with an Organization in a massive expansion phase looking for an experienced Client Relationship Manager / Account Manager with a strong MSP background to manage and grow their existing client base while expanding their footprint across Northern Ireland. In Year 1, the focus will be on nurturing existing clients, strengthening relationships, and driving retention, alongside identifying opportunities for account growth and new business. Key Responsibilities • Manage and grow a portfolio of existing MSP clients, • Act as the primary point of contact and trusted advisor, • Drive renewals, upsell, and cross-sell opportunities, • Conduct regular account reviews and strategic discussions, • Support regional growth and new business activity in Northern Ireland, • Work closely with technical teams to deliver client solutions Essential Requirements • Proven experience in an MSP environment (essential), • Account Management, Client Relationship, or IT Sales experience, • Strong commercial and sales mindset, • Understanding of MSP services (managed support, cloud, security), • Excellent communication and stakeholder management skills

Telehandler Driver Construction Belfast Our client is a Main Contractor with a proven track record of nationwide coverage of various projects. Specialising in MEP install, they are seeking an experienced Telehandler Driver to join their team in Andover on a Construction project for 4 weeks. Responsibilities Safe Operation xwzovoh of Telehandler Equipment Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. Operate the telehandler to move, lift, and place mat...

We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies. Earn up to £700 a week in your free time by providing feedback on everyday products and services. No prior experience is needed. If you're comfortable sharing your opinions, you're already qualified! Most research studies are conducted remotely from home, though some may be in-person. As a participant, you could also be among the first to try new products before they launch publicly. Apply today to check your eligibility. Openings are limited! • Up to £700 per week (amount varies by assignment type), • A smartphone, tablet, or computer with a camera, • A reliable internet connection, • Ability to follow instructions and provide thoughtful feedback, • Comfort participating in remote, part time studies, • No call centre agent experience required, • Be present at least 15 minutes before your scheduled session, • Complete required written and verbal tasks Apply now and see if you qualify.

If that sounds like you earn 370 per week as a Customer Assistant on our standard 30 hour contract. What does a normal day* as a Customer Assistant look like (*theres no such thing as normal in retail but weve tried our best!). As a Customer Assistant you are required to sell alcohol therefore you m

Belfast, Ireland (Hybrid Working Available).Ready to make your application Please do read through the description at least once before clicking on Apply.Competitive + Bonus + Benefits.Launch Your Career in SaaS Account Management.Do you thrive on building relationships and learning how great custome

Accounting Manager; Belfast; 7 Month Contract; £450 per day umbrella; Inside IR35. We currently have a position for an accounting Manager to work with our aerospace and defence client based in Belfast.

If youre passionate about delivering great customer service and want to be part of a team that truly cares, wed love to hear from you! Please note, successful applicants will be subject to a DBS check. Resilient, with the able to stay calm under pressure, particularly during busy periods No prior pr

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits o

Skills: Insurance Account Manager Account Handler Claims. Brook Street Recruitment is delighted to be partnering with a leading global insurance brokerage to appoint an experienced Insurance Account Manager to their expanding Corporate Team in Belfast. Key responsibilities include: Managing and plac

If youre passionate about travel, why not come and work at Travel Weeklys Best Agency to Work For 2024? Competitive Salary & Unlimited Bonus Potential Full-time At Hays Travel we put people at the heart of everything we do, that extends to our customers and colleagues alike. The New to Travel Progra

You'll be commercially astute, relationship-focused and comfortable working to targets in a regulated environment.

Account Manager -Hybrid Working What You Will Do Nurture existing relationships with key clients. Maintain and develop key partner relationships.

Required Criteria Previous experience in a Business to Business sales role Minimum of 2 years work experience in a customer facing environment / OR minimum 2 years in a related industry Aptitude for marketing, social media, events, and using CRM Systems Strong knowledge of Microsoft packages Desired

Business Development / Account Manager Salary: £50,000 £55,000 per annum + Monthly Car Allowance + Commission Location: Antrim ( Hybrid working Available) We are currently recruiting for a Business Development / Account Manager to join a growing I. This role is split approximately 50% Account Mana

What Youll Be Doing Build strong, long-term relationships with key clients, becoming their main point of contact and trusted partner Understand client goals and challenges, recommending tailored software solutions that drive real results Identify upsell and cross-sell opportunities to expand our foo

Honeycomb is delighted to partner with a leading Northern Ireland bank in the search for multiple Customer Service Administrators, based in Dunmurry.This is a fantastic opportunity to join a well-established financial institution on a full-time, temporary, ongoing basis.Enjoy the benefits of hybrid

Are you a Qualified Accountant with proven experience in a group reporting role, and available to take on a long-term interim contract? What's in it for you? £55,000 - £65,000 (Negotiable depending on level of experience) Immediate start available Long term interim contract Supportive working environment Attractive hybrid working model About your next employer VANRATH are pleased to be supporting a global technology business in their recruitment of a Group Accounting Manager to cover a period of maternity. This is a long-term interim role and the Group Accounting Manager will coordinate the groups consolidated financial reporting. This will include acting as the technical accounting expert, main audit contact and process improvement champion across the business. To be considered for the role, it is essential to have proven experience within a group reporting role, ideally within a multi-currency, multi-jurisdiction environment. The Group Accounting Manager will report directly to the Finance Director and will lead a team of 3 direct reports. Interviewing immediately. About you Qualified Accountant (ACA/ACCA/CIMA) or Qualified by Experience with clear evidence of working in a similar role Strong technical knowledge of UK GAAP Proven experience in group reporting and consolidation Highly analytical with strong communication skills Proficient in financial systems and advanced Excel skills What you'll do Manage the consolidated financial reporting across the Group Oversee group consolidation processes, including transfer pricing, intercompany and multi-currency reporting Oversee the preparation of annual statutory accounts for the group Lead on implementation of new accounting standards Supervise a finance team, ensuring daily deliverables are met For further information on this job, or any other Accountancy & Finance job in Belfast or Northern Ireland, apply via the link or contact Dan Morgan for a confidential chat today. INDSF Skills: Group Accounting Manager Financial Reporting Manager Reporting Manager Financial Controller Benefits: Work From Home

Manager (Advisory & Accounts Team) Belfast, Competitive Salary + Excellent Benefits We are working with a successful practice based in Belfast, to join their expanding accounts team as an Accounts Team Manager! Working alongside their accounts team, you will be: Managing a portfolio of owner-managed businesses, partnerships and individuals to include overseeing deadlines. Review of statutory accounts, management accounts and tax computations before partner sign-off. Overseeing team members training and workflow. Act as primary contact for key clients, building trusted-advisor relationships. Identify opportunities for added-value advisory services. Involvement in ad-hoc projects, including client transactions, M&A, raising finance etc. What we are looking for: ACCA or ACA qualified. Minimum of 3 years post-qualification experience in an accountancy practice. Excellent written and verbal communication skills. Experience with Xero / QuickBooks or similar cloud-based accountancy software. Confidence taking ownership of decisions and establishing authority as a trusted manager. For more information, please call us on and ask for Jack. Skills: Accounts management tax

Your new company Choice Housing Group Ireland are a registered charity and one of Northern Ireland's largest independent housing associations. As an organisation they manage over 13,000 homes and provide services to more than 33,000 tenants. Choice work hard to develop new homes that are urgently needed within our communities and are committed to excellence and innovation in housing and serving their customers. Within the organisation they are supported by their subsidiaries Choice Services, which delivers repairs and maintenance to their properties and Maple and May Ltd which provide private rented housing and affordable housing for sale. Your new role As the Head of Customer Service Operations, you will provide both strategic and operational leadership across the Service Centre, Facilities Operations, Financial Inclusion and Community Development teams. You will ensure that all customers receive high-quality, responsive and inclusive services, while embedding a unified service culture across previously separate areas. Your role will focus on leadership, performance management, service integration and continuous improvement. You will work through managers and specialist teams to deliver services that are customer-centred, compliant, and aligned to organisational objectives. Key Responsibilities Include: Strategic Leadership Lead and continuously improve customer service operations across four customer-facing teams. Unify teams under a shared culture, performance framework and governance standards. Lead transformation projects including digital engagement, self-service platforms and service modernisation. Develop and present service strategies, performance reports and recommendations to SMT. Drive service improvement using data, insight and customer feedback. Operational Management Oversee day-to-day service delivery across all customer service teams. Monitor KPIs and ensure targets for satisfaction, response times and quality are consistently achieved. Establish a unified performance framework with dashboards and measurable outputs. Use root cause analysis to address complaints and service failures. Lead pilots and process improvements in automation, channel shift and efficiency. Customer Engagement & Improvement Strengthen tenant engagement and ensure customer voice informs service design. Use data and feedback to identify trends and lead improvement initiatives. People Leadership Lead, motivate and develop managers and frontline teams. Embed a positive, customer-first culture. Implement strong performance management and capability frameworks. Champion equality, diversity and inclusion across all services. Risk, Compliance & Governance Ensure effective risk management, compliance and assurance processes. Maintain business continuity plans and incident response arrangements. Ensure compliance with legislation including health & safety, safeguarding, landlord/tenant, equality, GDPR and procurement. Prepare for audits and maintain accurate evidence and records. Budgeting & Procurement Develop and control budgets, forecasting demand and capacity needs. Deliver efficiencies without compromising service quality. Lead or support procurement activity to ensure best value. Transformation & Digital Champion digital engagement, CRM optimisation, omni-channel approaches and automation. Ensure data quality and promote insight-driven, user-centred design. Partnership & Representation Build strong partnerships with NIHE, councils, statutory agencies and community partners. Represent the organisation at forums, inspections and stakeholder meetings. Work collaboratively with peer Heads and Directorates to deliver joined-up services. Contribute to cross-organisational projects. Other Duties Support development and growth activities across the Group and subsidiaries. Carry out additional duties as required across organisational locations. What you'll need to succeed Professional / Qualification Essential: a. Degree or equivalent, in a relevant field (e.g., management, business, housing, social policy, customer service operations); and b. 5 Years experience in a senior role to include at least 3 years in a management role within customer facing services. OR c. 7 Years experience in a senior role to include at least 5 years in a management role within customer facing services. Desirable: Formal management or leadership qualification (e.g., ILM Level 5+ / CMI). Sector-relevant accreditation (e.g., CIH). Full Professional Membership of relevant body (e.g., CMI, CIH). Experience Essential: Demonstrable leadership capability, including leading managers and diverse professional teams; and managing teams through change in a live operational environment. Strong performance management and analytical skills, with experience using data to meet performance targets, KPIs, and drive continuous improvement. Evidence of continuous professional development and a clear commitment to service improvement and organisational learning. Desirable: Experience within housing, public sector or third sector organisations. Experience of service redesign, improvement or transformation programmes. Financial & Governance Essential: Proven experience managing budgets, suppliers/contracts, and SLAs. Comfortable working in a regulated environment, including experience with governance, risk management, compliance, and audit requirements. Aptitudes & Competencies Essential: Strategic leadership capability, with the ability to set a clear vision and direction for customer services. Strong communication skills, including the ability to produce and present clear and concise reports to a range of audiences. Demonstrable commitment to customer-focused, inclusive and values-led service delivery. Proficiency in the use of IT systems relevant to service delivery, including CRM software. Personal resilience, decisiveness, and the ability to operate at pace in a complex environment. Desirable: Experience in housing management systems. Other Essential: Full UK driving licence and daily access to private transport. What you'll get in return Choice Housing offer a superb range of perks and benefits to compliment a modern work-life balance. Salary - c.£67,000 28 days annual leave and 12 public holidays 12% employer pension contribution Essential car user allowance inclusive of car parking Hybrid working available Flexible working Death in service payment x3 annual salary 6 months' paid maternity leave and 2 weeks paid paternity leave Bereavement leave Dedicated Health and Wellbeing champions/Mental Health First Aiders Learning and Development opportunities Health cash plan What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Skills: Head of Customer Service Benefits: £67000

Fluency in written and spoken English (ability to speak another language is an advantage). If you’re ready for a career that takes you places, apply online now and start your adventure with Emirates. These are approximate numbers for Grade II (Economy Class).

Reporting to the Customer Services Manager, you will be a key part of the Digital Team, handling customer enquiries via phone, email, and live online chat.

Experience the power of a Game-Changing Career! Are you ready for an exciting opportunity to be the voice of a renowned streaming service? We're looking for dynamic individuals to engage with our customers, offering them exceptional experiences over the phone and through social media. Be a part

What you'll be doing: Customer Support Advisor * Supporting customers via phone and social channels * Helping users navigate apps, accounts, and subscriptions * Troubleshooting issues across devices and platforms * Explaining features clearly, without jargon * Turning its not work

Location: Belfast | Retail Travel Agency - hybrid depending on location.We're looking for an experienced Travel Consultant to join our friendly, passionate Belfast-based team.If you love selling holidays, know your destinations inside out, and enjoy creating unforgettable travel experiences for clie

As a Customer Service Advisor, you'll be the first point of contact for people in their most critical moments, you will calmly and quickly be directing them to the right emergency service. Customer Service Location: Belfast Pay Rates: £13. We provide critical services, where accuracy, spee

Their Belfast office is a recognised centre of excellence and the second largest office outside London, supporting complex, high-value corporate clients across multiple sectors. Delivering a consistently high level of client service, including efficient handling of mid-term adjustments and technical

Customer Service – Digital Streaming Platform Location: Belfast (City Centre, on-site) Hours: Full-time, 40 hours per week Pay: £25,480 annually (paid fortnightly) + 20% uplift for unsociable hours Why this role is different: Customer Service This is a brand new streaming plat

Customer Service Representative.

Provide assistance and support to other members of the sales team as may be necessary to meet customer demands.

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Join us as a Customer Service Advisor We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals

Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) ~ Cut down down daily expenses - less spent on travel, lunches and workwear ~ Ideal for maintaining a work li

Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) ~ Cut down down daily expenses - less spent on travel, lunches and workwear ~ Ideal for maintaining a work li

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Join us as a Customer Service Advisor We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goal

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Join us as a Customer Service Advisor We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goal

Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) ~ Cut down down daily expenses - less spent on travel, lunches and workwear ~ Ideal for maintaining a work li

The role includes leading a team to ensure compliance and effective budget management within the organization. This position promises an opportunity to drive continuous improvement and contribute to strategic financial objectives.

The primary role of the Visitor Experience Assistant is to work with all gallery staff and volunteers to ensure that visitors have the best experience possible. The Visitor Experience Assistant will report to the Development Manager and work with all team members to ensure that visitors have the bes

Coordinate a periodic convention, dedicated to policy matters including but not limited to pre-vetting of new or amended Policy Documents, impact analysis, and any implementation concerns. This role will report into the Client Policy Team Manager (C14) and will be responsible for implementing key pr

About the job #10403 - Account Manager Desk, 25k, plus 15k OTE.Belfast, Northern Ireland, United Kingdom.The role of the Account Manager Desk is really important.You will be responsible for a high quality of service provided to customers through consistent adherence to processes and procedures.Deliv

As a customer engagement representative, you will connect with customers over the phone and social media, delivering exceptional service and resolving inquiries. A leading customer engagement company in Belfast is seeking dynamic individuals for a full-time role.

A leading derivatives marketplace seeks a Client Access & Onboarding Analyst in Belfast. The role involves managing customer access, providing first-level support, and collaborating with teams to ensure a seamless customer experience.

A leading pensions administration firm in Northern Ireland seeks an experienced SSAS Client Relationship Manager.You'll manage SSAS schemes, oversee regulatory reporting, and support clients with technical queries.The ideal candidate has at least four years of pension administration experience and s

What we’re looking for:*** minimum four years’ pension administration experience, ideally with strong SSAS technical knowledge* strong understanding of pension scheme administration and regulatory frameworks* experience managing complex casework or client portfolios* excellent written and verbal