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  • Hotel FOH Assistant (Reception team member)
    Hotel FOH Assistant (Reception team member)
    4 days ago
    Full-time
    Belfast

    JOB OVERVIEW To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organised, structured and professional way. As one of the first faces our guests see, you’ll play a key role in shaping their overall experience—from the moment they arrive to the moment they leave. Whether you’re checking someone in after a long journey, recommending your favourite dish, or serving drinks with a smile, you’ll be at the heart of delivering genuine, memorable hospitality. No two shifts are the same. One moment you might be handling bookings or answering guest enquiries at reception, and the next you’ll be on the floor supporting the restaurant or bar team during a busy service. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Reception & Guest Experience Welcome guests with warmth, authenticity, and a personalised approach. Complete check-in and check-out efficiently using the hotel’s PMS. Assist with reservations, room allocation, and guest requests. Provide local knowledge, recommendations, and curated lifestyle tips. Handle billing, payments, and procedures accurately. Resolve guest concerns quickly and effectively, escalating when needed. Support lobby hosting duties: welcoming, socialising, and maintaining presentation. Food & Beverage Service (where applicable) Deliver high-quality service across breakfast, bar, restaurant, coffee bar, and grab & go. Prepare and serve coffees, drinks, and light food to brand standards. Host in F&B spaces: welcoming guests, explaining menus, ensuring great experiences. Maintain cleanliness, setup, and replenishment of F&B areas. Assist with orders, inventory checks, and receiving deliveries. Follow food safety, allergens, and hygiene procedures. General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards. Other While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Experience: Previous hotel reception experience Experience in food and beverage services Experience using PMS and POS systems Skills: Passion for hospitality and delivering memorable guest experiences. Positive, energetic, and adaptable personality. Strong communication skills and confidence in guest interaction. Ability to multi-task and remain calm under pressure. Willingness to learn across multiple operational areas. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be all responsibilities of the job.

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  • Assistant Category Manager - Marine Technical Procurement
    Assistant Category Manager - Marine Technical Procurement
    6 days ago
    Full-time
    Belfast

    Assistant Category Manager - Marine Technical Procurement This role is hybrid, based in Weybridge, UK. Journey with us! Combine your career goals and sense of adventure by joining our exciting team of Category Managers. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. About Us Royal Caribbean Group is the world's largest cruise line. It couldn't be a more exciting time to join a global business that is blazing a trail in the travel industry right now. At Royal Caribbean Group we never rest on our laurels; we constantly strive to improve our work and be at the forefront of the industry. The work that we do is exciting, challenging, and innovative. We are passionate, we are innovative, and we are unstoppable. Job Summary As an Assistant Category Manager in Marine Technical Procurement, you will work closely with our technical, New-building, operational teams and suppliers to define and deliver cost-competitive, differentiated solutions to the Royal Caribbean fleet of Cruise vessels. You will be a key contributor to the continued development and implementation of the category strategies with a strong focus on optimising the operations. You will build a broad network and collaborative relationships with internal as well as external stakeholders, implementing our category strategies and support various stakeholders as well as being involved in innovation and retrofit projects. Key responsibilities Support new-building projects and ongoing maintenance with innovative procurement solutions Contribute to building and executing on our global category strategies to ensure best in class safe, reliable and cost optimal operation Engage with suppliers to negotiate contracts, manage relationships, and ensure supply chain reliability Collaborate closely with technical and operational teams to understand project requirements and technical specifications, and support sourcing projects within the team Support the team in establishing and applying cost modelling concepts, spend & demand analysis, and evaluation of quotations Addressing day to day operational queries within your area of responsibility Work Environment Up to 25% domestic and international travel as necessary What we'd love you to have: Minimum 2 - 3 years' experience in procurement or technical sales & marketing within the maritime, transport or other relevant industry Good understanding of technical procurement Excellent communication, stakeholder management and negotiation skills Ability to work cross-functionally and manage multiple priorities in a dynamic environment Strong commercial mindset and a keen problem solver with a strong personal drive * Beneficial: BSc or MSc in Engineering, Business, Supply Chain Management, or similar We have high ambitions for this role and what it can deliver, so if you see your yourself as a match, we'd love to hear from you! We guarantee excitement, challenges, great colleagues, a unique global opportunity in one of the world's largest operators in the cruise industry. It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! #LI-MB4

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