Desktop Support Engineer
2 days ago
Belfast
Desktop Support Engineer Location: Belfast, Northern Ireland, United Kingdom We are seeking a proactive and customer-focused Desktop Support Engineer to join a small, dedicated team delivering both front and back-office IT support across multiple client sites. This site-based role is responsible for providing high-quality desktop support, contributing to project work, and assisting with stores-related activities. As a key member of the support function, you will work closely with internal teams, end users, client IT stakeholders, and third-party vendors. You will report to both internal and client-side leads and play an important role in ensuring smooth daily operations and a high standard of customer experience. Key Responsibilities Front & Back Office Support • Support and maintain legacy and bespoke hardware/software environments aligned to specific business areas., • Deliver effective incident and request resolution across all supported business units., • Provide deployment and support for desktops, laptops, thin clients, tablets, telecoms, and mobile devices., • Apply and maintain corporate operating system builds across supported devices (Windows and iOS environments)., • Support core build software throughout its lifecycle, including bespoke and newly introduced applications., • Perform application troubleshooting, installation, and reinstallation., • Log and manage incidents, service requests, and changes using an ITSM tool, ensuring SLA compliance., • Support office moves, including surveys, ad-hoc requests, post-move support, and project-related relocations., • Provide multi-function device (MFD) and printing support, including on-call cover where required., • Support corporate networking and Wi-Fi, including patching, troubleshooting, and root cause analysis., • Develop understanding of business continuity and resilience support requirements across UK locations., • Provide mobility support and act as a point of escalation where required., • Support users with occupational health and health & safety requirements, including advice and implementation., • Escalate incidents appropriately to ensure effective resolution across multiple UK locations. Data, Hardware Controls & Inventory • Produce reports and ad-hoc analysis relating to incidents, assets, and service performance., • Work closely with desktop controls teams to manage stock and inventory reporting., • Maintain accurate IT asset records, including device lifecycle, user assignments, and hardware details., • Support transition, alignment, and transformation projects across multiple business areas., • Create and maintain knowledge base articles and technical documentation. Team Support & Coordination • Adhere to local and business health & safety policies., • Promote and comply with corporate IT security standards and guidelines., • Liaise with colleagues and stakeholders to ensure a consistent and high level of IT support is delivered. Skills & Experience • Experience working in a regulated or enterprise IT environment (financial services experience preferred)., • Proven experience delivering face-to-face desktop / end-user support., • Strong working knowledge of Windows and macOS operating systems., • Experience troubleshooting hardware, software, and peripheral issues., • Familiarity with Active Directory, user account management, and basic networking concepts., • Experience supporting common business applications (e.g. Microsoft 365, email, VPN, printers)., • Ability to resolve standard tickets independently and escalate complex issues appropriately., • Willingness to work shift rotations based on location and support requirements., • Flexibility to provide support across different UK locations when required.