Cleaning Operations Manager
7 days ago
Bedford
Role: Cleaning Operations Manager Salary: £55K + company car, Attractive bonus structure, ongoing training and professional development, Clear career progression opportunities, supportive, professional working environment Job Status: Full time/ Permanent Location: Northern Home Counties, London and Berkshire Vacancy Reference: VR/05393 Role Description: We are currently recruiting on behalf of a well-established and growing facilities management provider for an experienced Cleaning Operations Manager to join their senior leadership team. This is a key operational role, reporting directly to the Operations Director, with responsibility for the performance and development of a team of five Account Managers and overall service delivery across a varied portfolio of clients. The Role: You will take ownership of operational performance, client satisfaction, and team leadership across multiple contracts within sectors including education, local authority, healthcare, automotive, and commercial office environments. This is a strategic and hands-on position requiring strong commercial awareness and the ability to drive continuous improvement. Offers genuine scope to progress influence on the business, moving to Director level status. Key Responsibilities: • Leading and developing a team of Account Managers, • Ensuring high standards of service delivery across all client sites, • Managing client relationships and acting as a senior escalation point, • Monitoring KPIs and implementing performance improvements, • Supporting recruitment, training, and ongoing development of teams, • Ensuring compliance with health & safety and industry regulations, • Contributing to wider operational and strategic objectives The Candidate • Proven experience in a senior operational role within a contract cleaning business (essential), • Experience managing multi-site contracts and teams, • Strong leadership, communication, and stakeholder management skills, • A structured, proactive, and commercially aware approach, • The ability to travel and commute to Bedford, • Residence within the Home Counties (preferred)