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  • Senior Procurement Manager - Nautical
    Senior Procurement Manager - Nautical
    5 hours ago
    Full-time
    Belfast

    This role is hybrid, based in Weybridge, UK. Journey with us! Combine your career goals and sense of adventure by joining our ambitious Procurement team. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. About Us Royal Caribbean Group is the world's largest cruise line. It couldn't be a more exciting time to join a global business that is blazing a trail in the travel industry right now. At Royal Caribbean Group we never rest on our laurels; we constantly strive to improve our work and be at the forefront of the industry. The work that we do is exciting, challenging, and innovative. We are passionate, we are innovative, and we are unstoppable. Job Summary As the Senior Procurement Manager - Nautical within Marine Technical Procurement, you will play a pivotal role in collaborating with our technical, new-building, and operational teams to define and implement innovative, cost-effective solutions. Your expertise will be instrumental in sourcing and managing suppliers to ensure the Royal Caribbean fleet benefits from differentiated nautical systems that enhance vessel performance, safety, and passenger experience. Key Responsibilities: Develop and execute strategic sourcing plans for nautical categories Collaborate closely with technical and operational teams to understand project requirements and technical specifications Engage with suppliers to negotiate contracts, manage relationships, and ensure supply chain reliability Identify opportunities for cost savings, process improvements, and technological advancements Ensure compliance with safety, quality, and environmental standards across procurement activities Support new-building projects and ongoing maintenance with innovative procurement solutions including life cycle costing Collaborate with stakeholders to define SLA's and KPI's for suppliers Work Environment Up to 25% domestic and international travel as necessary What we'd love you to have: Extensive experience within nautical procurement Strong understanding of nautical systems, technologies, and industry standards Excellent negotiation, communication and stakeholder management skills Ability to work cross-functionally and manage multiple priorities in a dynamic environment Proven track record of delivering cost-competitive, differentiated solutions at scale Strong commercial mindset and a keen problem solver with a strong personal drive * Beneficial: BSc or MSc in Engineering, Business, Supply Chain Management, or similar We have high ambitions for this role and what it can deliver, so if you see yourself as a match, please apply now! We guarantee excitement, challenges, great colleagues, a unique global opportunity in a company enabling global trade. It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon

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  • Recruiter, Culinary
    Recruiter, Culinary
    5 hours ago
    Full-time
    Belfast

    This role is hybrid, based in Weybridge, UK. Applicants must live within commutable distance. Journey with us! Combine your career goals and sense of adventure by joining our dynamic team of Culinary Recruiters. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. About Us Royal Caribbean Group is the world's largest cruise line. It couldn't be a more exciting time to join a global business that is blazing a trail in the travel industry right now. At Royal Caribbean Group we never rest on our laurels; we constantly strive to improve our work and be at the forefront of the industry. The work that we do is exciting, challenging, and innovative. We are passionate, we are innovative, and we are unstoppable. The Role The Culinary Recruiter is responsible for delivering an efficient and effective hiring process for shipboard culinary positions. This role oversees requisition management and full-cycle candidate selection to ensure seamless recruiting experience. The Recruiter develops and executes sourcing strategies, manages pipelines, and provides market insights to leadership to support informed decision-making. In close partnership with operational stakeholders, the Recruiter leverages available resources to attract, identify, screen, and hire top global culinary talent. The role continuously evaluates and improves recruiting processes to enhance efficiency, quality of hire, and overall candidate experience. Essential Duties and Responsibilities Sources, screens, and interviews candidates for all culinary positions to work on our ships. Including support for special projects, high-volume roles, and emerging talent Partners with hiring managers to review and understand forecast talent needs and responds effectively to just-in-time hiring requests Engage stakeholders to define job requirements and applicant qualifications, ensuring alignment to a consistent set of criteria established at the start of the hiring process Determine recruiting requirements by reviewing organisational plans and objectives and consulting with managers regarding shipboard staffing needs Evaluates and selects top talent through direct sourcing and various recruitment channels to meet departmental and vessel workforce demands Executes proactive sourcing strategies to build strong talent pipelines that support both short and long-term business needs Achieves hiring targets and key performance metrics by regularly reviewing productivity reports to assess the effectiveness of recruiting strategies and processes Monitors current labour market trends and adjusts sourcing approaches to ensure continued competitiveness Interviews candidates to assess their adaptability and suitability for the shipboard environment Utilises competency-based interviewing to evaluate candidates and provides hiring recommendations to managers and fellow recruiters; may make hiring decisions for select entry-level roles Supports hiring managers with interview scheduling and coordination as needed Ensure each candidate receives an accurate and complete job description during the hiring process Communicate job offers to select candidates in accordance with company standards and policies Travel domestically and internationally to support recruitment events as required Uses reporting tools and dashboards to monitor productivity, candidate flow, and overall effectiveness of shipboard recruiting Prepares a variety of reports, including status updates, talent search summaries, and analyses of talent pools and gap areas for shipboard roles Qualifications / Skills Minimum 3 years' recruitment experience within culinary / food & beverage / hospitality Experience in high volume recruiting a plus Cruise industry experience preferred Proven ability to source, interview and screen candidates (management, specialty and high-volume roles) Demonstrated capability to recruit positions in various levels of the organisation (entry to senior level) Ability to negotiate terms and conditions with candidates within established guidelines Ability to handle multiple projects and requisitions simultaneously Ability to communicate tactfully, verbally and in writing Ability to productively work under tight time constraints with competing priorities and potentially stressful situations Working knowledge of accepted human resources recruitment practices and knowledge of recruitment processes in various countries Knowledge of world geography, time differences and demographic Proficiency with Applicant Tracking Systems (ATS) and Microsoft Office tools A passion for hospitality and the cruise industry is a must! Why Join Us? Competitive salary and benefits package, including private healthcare, pension, and travel perks Opportunities for career development and international travel Work within a vibrant, diverse, and innovative team committed to excellence Location - Based in Weybridge, UK - 4 days a week in the office. We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance and more relevant details to answer any additional questions. It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! #LI-ST1

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  • Assistant Category Manager - Marine Technical Procurement
    Assistant Category Manager - Marine Technical Procurement
    1 day ago
    Full-time
    Belfast

    Assistant Category Manager - Marine Technical Procurement This role is hybrid, based in Weybridge, UK. Journey with us! Combine your career goals and sense of adventure by joining our exciting team of Category Managers. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. About Us Royal Caribbean Group is the world's largest cruise line. It couldn't be a more exciting time to join a global business that is blazing a trail in the travel industry right now. At Royal Caribbean Group we never rest on our laurels; we constantly strive to improve our work and be at the forefront of the industry. The work that we do is exciting, challenging, and innovative. We are passionate, we are innovative, and we are unstoppable. Job Summary As an Assistant Category Manager in Marine Technical Procurement, you will work closely with our technical, New-building, operational teams and suppliers to define and deliver cost-competitive, differentiated solutions to the Royal Caribbean fleet of Cruise vessels. You will be a key contributor to the continued development and implementation of the category strategies with a strong focus on optimising the operations. You will build a broad network and collaborative relationships with internal as well as external stakeholders, implementing our category strategies and support various stakeholders as well as being involved in innovation and retrofit projects. Key responsibilities Support new-building projects and ongoing maintenance with innovative procurement solutions Contribute to building and executing on our global category strategies to ensure best in class safe, reliable and cost optimal operation Engage with suppliers to negotiate contracts, manage relationships, and ensure supply chain reliability Collaborate closely with technical and operational teams to understand project requirements and technical specifications, and support sourcing projects within the team Support the team in establishing and applying cost modelling concepts, spend & demand analysis, and evaluation of quotations Addressing day to day operational queries within your area of responsibility Work Environment Up to 25% domestic and international travel as necessary What we'd love you to have: Minimum 2 - 3 years' experience in procurement or technical sales & marketing within the maritime, transport or other relevant industry Good understanding of technical procurement Excellent communication, stakeholder management and negotiation skills Ability to work cross-functionally and manage multiple priorities in a dynamic environment Strong commercial mindset and a keen problem solver with a strong personal drive * Beneficial: BSc or MSc in Engineering, Business, Supply Chain Management, or similar We have high ambitions for this role and what it can deliver, so if you see your yourself as a match, we'd love to hear from you! We guarantee excitement, challenges, great colleagues, a unique global opportunity in one of the world's largest operators in the cruise industry. It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! #LI-MB4

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  • Category Manager - Marine Technical Procurement
    Category Manager - Marine Technical Procurement
    1 day ago
    Full-time
    Belfast

    Category Manager - Marine Technical Procurement This role is hybrid, based in Weybridge, UK. Journey with us! Combine your career goals and sense of adventure by joining our exciting team of Category Managers. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. About Us Royal Caribbean Group is the world's largest cruise line. It couldn't be a more exciting time to join a global business that is blazing a trail in the travel industry right now. At Royal Caribbean Group we never rest on our laurels; we constantly strive to improve our work and be at the forefront of the industry. The work that we do is exciting, challenging, and innovative. We are passionate, we are innovative, and we are unstoppable. Job Summary As a Category Manager in Marine Technical Procurement, you will work closely with our technical, New-building, operational teams and suppliers to define and deliver cost-competitive, differentiated solutions to the Royal Caribbean fleet of Cruise vessels. You will be a key contributor to the continued development and implementation of the category strategy with a strong focus on optimising the operations. You will build a broad network and collaborative relationships with internal as well as external stakeholders, implementing our category strategies and support various stakeholders as well as being involved in innovation and retrofit projects. Key responsibilities Support new-building projects and ongoing maintenance with innovative procurement solutions Building and executing on the global category strategy to ensure best in class safe, reliable and cost optimal operation Manage internal and external stakeholders to create partnerships that support our strategies Engage with suppliers to negotiate contracts, manage relationships, and ensure supply chain reliability Collaborate closely with technical and operational teams to understand project requirements and technical specifications Drive cross functional projects to deliver on our ambitious year-on-year cost and value generating targets Establishing and applying cost modelling concepts, spend & demand analysis, and evaluations Addressing day to day operational queries within your area of responsibility Work Environment Up to 25% domestic and international travel as necessary What we'd love you to have: Minimum 5 years' experience in procurement or technical sales & marketing within the maritime, transport or other relevant industry Good understanding of maritime industry, industry standards and technical procurement Excellent negotiation, communication, and stakeholder management skills Ability to work cross-functionally and manage multiple priorities in a dynamic environment Proven track record of delivering cost-competitive, differentiated solutions at scale Strong commercial mindset and a keen problem solver with a strong personal drive Beneficial: BSc or MSc in Engineering, Business, Supply Chain Management, or similar We have high ambitions for this role and what it can deliver, so if you see your yourself as a match, we'd love to hear from you! We guarantee excitement, challenges, great colleagues, a unique global opportunity in one of the world's largest operators in the cruise industry. It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! #LI-MB4

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  • Sales & Events Executive
    Sales & Events Executive
    4 days ago
    Full-time
    Belfast

    Come join our team as a Sales & Events Executive A Little About Us! Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events. Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Irelands best Hotel Restaurants, the Ocean View Restaurant. And Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher. Trump International Doonbeg is home to a proud and motivated workforce of over 300 people during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living. Job Title: Sales & Events Executive Department: Sales & Marketing Responsible To: Sales & Marketing Manager Type of Contract: Permanent The Sales & Events Executive - A key member of our Events Team working under the leadership of the Sales & Marketing Manager and the Director of Sales & Marketing. The main focus of this role is to be a conduit for information flow between our clients and operations, ensuring the organisation is represented in a professional manner befitting the luxury products and services we offer, driving sales and revenue through customer satisfaction, and seeking new business opportunities at all times. Key Responsibilities ● Coordinate and manage luxury weddings, corporate events, and group bookings from initial enquiry through to successful execution and post-event follow-up. ● Work closely with the Sales & Marketing team to ensure a seamless transition from contract stage to event planning and delivery. ● Deliver exceptional guest and client experiences by maintaining professional communication throughout all stages of the booking journey. ● Liaise with operational departments including Front Office, Food & Beverage, Accommodation, Spa, and Events teams to ensure flawless execution of all events. ● Maintain complete accuracy across all event management systems including accommodation blocks, function schedules, forecasting, billing, room allocations, and guest requirements. ● Prepare and distribute detailed Banqueting Event Orders (BEOs), event summaries, and function sheets in line with luxury brand standards and company timelines. ● Attend weekly operations and Food & Beverage meetings to present upcoming weddings, VIP events, and group functions. ● Prepare accurate quotations, contracts, invoices, and final billing documentation while ensuring all payment schedules and deposits are collected within company timelines. ● Welcome group leaders and VIP clients on arrival, ensuring all event details and expectations are exceeded. ● Build and maintain strong relationships with external suppliers, entertainment providers, florists, and event partners. ● Proactively troubleshoot and resolve operational challenges while maintaining exceptional service standards. ● Support the Sales & Marketing strategy by identifying opportunities for upselling, repeat business, and client retention. ● Assist with promotional campaigns, luxury showcases, wedding fairs, and networking events to drive brand awareness and revenue growth. Wedding & Luxury Events Responsibilities ● Handle all wedding and luxury event enquiries with a polished, client-focused, and consultative approach reflective of a 5-star property. ● Conduct private resort tours and personalised consultations for prospective couples and event clients. ● Create bespoke proposals and tailored event presentations designed to maximise revenue while exceeding guest expectations. ● Manage wedding contracts, deposit schedules, and planning timelines with exceptional attention to detail. ● Ensure all wedding and event information is communicated clearly and efficiently across all hotel departments. ● Maintain accurate diary management, option dates, lead tracking, and follow-up procedures to maximise conversion opportunities. ● Analyse lost business opportunities and market trends to support future sales and marketing initiatives. ● Attend and represent the property at luxury wedding fairs, showcases, and industry networking events. ● Work collaboratively with operations teams to ensure every wedding and event is delivered to the highest luxury hospitality standards. ● Support brand positioning by ensuring all guest interactions reflect the reputation and service excellence of a 5-star resort environment. Role Requirements: ● Must be able to communicate freely and eloquently in both written and spoken English. ● A proactive, self-starter who is able to work within a team as well as individually. ● Excellent time management & organisational skills are essential. ● Must possess well-developed computer skills and enjoy a substantial amount of office-based computer work ● Extreme attention to detail and ability to multitask in a fast-paced environment are essential, together with a passion for events and desire for continual department performance improvement. ● Must be able to work shifts, weekends, holidays and adhere to our immaculate grooming policy and strict uniform standards. Benefits: Birthday Off: Celebrate your special day! Reward Recognition: Regular acknowledgement of your contributions. Career Progression: Opportunities to grow and advance your career. Education Support: Invest in your professional development. Social Events: Enjoy company-organized gatherings. Employee Assistance Programme: Support when you need it. Passion | Drive | Enthusiasm If you have a passion for events and a drive for excellence, this is your opportunity to be part of an exciting and fast-paced team. Why Join Us? At Trump International Doonbeg, we take pride in nurturing talent within a supportive and dynamic environment. Recognized as a GREAT PLACE TO WORK 2025® and home to a world-class golf resort, we ensure our team thrives in an atmosphere of growth and camaraderie. Take the next step in your career with us where your passion meets unparalleled opportunities, apply now and be part of an extraordinary journey at Trump International Doonbeg! Required skills: Excellent Time Management, Fluent in English, Computer Literacy, Communication Skills

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  • Recruiter, Food and Beverage
    Recruiter, Food and Beverage
    5 days ago
    Full-time
    Belfast

    Position is hybrid and based in Weybridge, UK. Join Our Team as a Food & Beverage Recruiter at Royal Caribbean Group! Are you passionate about hospitality and talent acquisition? Do you thrive in fast-paced environments and love helping people find their perfect role? If so, we want to hear from you! Royal Caribbean Group is seeking a dedicated Food & Beverage Recruiter to join our dynamic team and help us source top talent for our world-class cruise ships. About Us Royal Caribbean Group is the world's largest cruise line, with a record-breaking year and exciting new ships launching soon! With our brands Royal Caribbean International, Celebrity Cruises, and Silversea, we operate ships across the globe, delivering unforgettable vacation experiences. Our team is passionate, innovative, and committed to excellence, and we're looking for talented individuals to join us on this journey. The Role As a Food & Beverage Recruiter, you will play a key role in attracting, assessing, and onboarding talented hospitality professionals for our onboard restaurants, bars, and catering teams. Your focus will be on managing the full recruitment cycle, from sourcing candidates to offer acceptance, ensuring we meet our staffing needs for our vibrant F&B departments across our fleet. What You'll Do Manage end-to-end recruitment for Food & Beverage roles, including sourcing, screening, interviewing, and offer management Develop and implement innovative sourcing strategies to attract diverse, high-quality candidates Engage passive candidates through social media, professional networks, and referrals Collaborate closely with onboard managers and operational leaders to understand hiring needs and role requirements Conduct competency-based interviews to assess candidates' skills, experience, and cultural fit for life at sea Provide a positive candidate experience through clear communication and professionalism throughout the hiring process Support onboarding and ensure all hiring activities comply with relevant employment standards and company policies Build and maintain candidate pipelines and talent pools to support high-volume hiring demands, often managing hundreds of roles across multiple ships simultaneously What We're Looking For Considerable proven experience in hospitality recruitment, ideally within hotels, restaurants, catering, or food & beverage environments Strong sourcing skills, including experience with direct sourcing, social media, and talent pooling utilising tools including LinkedIn Recruiter and Boolean search Ability to thrive in high-volume hiring environments, managing large candidate pipelines efficiently; our team typically makes between 200-400 hires per month across various ships Excellent interview and candidate assessment skills, with a focus on hospitality roles Proficiency with Applicant Tracking Systems (ATS) and Microsoft Office tools Excellent stakeholder management and communication skills A passion for hospitality and the cruise industry is a plus! Why Join Us? Competitive salary and benefits package, including private healthcare, pension, and travel perks Opportunities for career development and international travel Work within a vibrant, diverse, and innovative team committed to excellence Location Based in Weybridge, UK - 4 days a week in the office. Ready to embark on this exciting journey? Apply today and help us find the talent that will make every cruise memorable! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! #LI-ST1

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  • Field Sales Manager
    Field Sales Manager
    5 days ago
    Full-time
    Belfast

    This role is hybrid, based in Weybridge, UK - With up to 50% of time on the road, including overnight stays where necessary. Journey With Us! Combine your career goals and sense of adventure by joining our dynamic Field Sales team. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary The UK Field Sales Manager is a pivotal people-leadership role responsible for inspiring, coaching and empowering a high-performing team of Sales Development Managers. This position leads the strategic execution of field sales activity across the UK market - including retail, homeworker and consortia partners - ensuring exceptional brand representation, commercial excellence and meaningful trade engagement. The role is accountable for delivering a best-in-class field sales strategy that aligns with the wider Strategic Sales vision. This includes driving sales growth, strengthening trade relationships, and ensuring the consistent delivery of key performance metrics. As a highly visible leader spending around 50% of time with Sales Development Managers in-market, the ideal candidate will excel at stakeholder management, communication, and relationship building. They will bring deep expertise in territory sales management within a travel industry context, and a genuine passion for developing others, sharing best practice and elevating team capability. The role works hand-in-hand with Strategic Account Managers and Senior Manager, Strategic Sales to turn national account strategies into impactful in-market results. SAMs secure strategic agreements at HQ level, and the Field Sales Manager drives the activation of these plans through the SDM team - ensuring every initiative is executed with clarity, consistency and commercial impact. Together, both teams actively align priorities, share insights and close the loop on performance, creating a unified approach that strengthens partnerships and accelerates growth across the UK market. Essential Duties and Responsibilities The duties below are the main duties and responsibilities however this job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management. Leadership & Sales Planning Lead, coach and motivate a team of Sales Development Managers through regular check-ins, on-the-road coaching, goal setting, and development conversations that drive accountability and high performance Collaborate closely with Strategic Account Managers to ensure seamless execution of aligned activity while sharing insights on what is (and isn't) working across the field Use insight-driven decision-making to guide SDMs in building efficient call plans that maximise opportunities with new-to-cruise agents, territory opportunity within a local geography and, maximise ROI across each territory Ensure all field sales administrative requirements, including coop commitments and sales call plans, are accurate, up to date and delivered to deadline Partner with EMEA stakeholders to provide the team with tools, training and resources that enable them to work more effectively and sell with confidence Champion full CRM App adoption across the team, modelling best practice and ensuring activity is accurately tracked and actioned Review and share weekly insights on retail performance trends, competitor observations and trade sentiment Customer Engagement & Relationship Building Act as a senior ambassador for Royal Caribbean, demonstrating outstanding product and sector knowledge and maintaining a highly visible presence across retail, homeworker and consortia partners Build and nurture relationships with senior decision-makers and influencers across strategic accounts to drive increased share of voice, advocacy and long-term partnership Develop meaningful understanding of the regional landscape - including account mix, barriers to growth and new opportunities - to ensure all activity is targeted and relevant Ensure SDMs set clear, SMART objectives for all field visits, maximising every customer interaction Own regional relationships with trade partner organisations (e.g., Regional Cruise Experts) to drive engagement, education and commercial performance Drive uptake and performance within Club Royal through targeted engagement and follow-up Work with the Training Manager EMEA to build account-specific training plans that support competency growth and engagement targets Collaborate with Strategic Account Managers on the planning and delivery of customer educational events, including seminar-at-sea, ship visits, launches, conferences and consumer shows, ensuring measurable commercial benefit Leverage social media to enhance visibility, engagement and brand advocacy across the trade community Commercial Strategy & Operational Execution Lead monthly and quarterly planning sessions with relevant stakeholders (Regional/Divisional Sales Managers, Business Owners, Franchise Leads) to align on activity, opportunities and joint initiatives Develop and deliver annual, quarterly and monthly sales plans that drive performance across all key metrics and strategic objectives Monitor weekly, monthly and quarterly results to identify opportunities and implement clear, actionable plans that improve performance Build effective coop marketing plans with regional accounts to ensure strong mutual ROI Track, analyse and report competitor activity, pricing movements and market trends relevant to assigned territories Ensure store visit reports are completed to a high standard, with clear follow-up actions logged and tracked using the CRM App Flawless Execution Maintain a balanced approach to the role, spending approximately 50% of time in-market with accounts and 50% focused on planning, review and strategic delivery Ensure all activity is executed in line with brand guidelines and fully tracked using the appropriate toolkits to ensure compliance and ROI measurement Partner with the trade marketing team to ensure Royal Caribbean is prominently and consistently represented across all field activity Develop and deliver engaging, insightful and inspiring training content that reinforces brand values and drives product knowledge Submit and maintain a rolling three-month training and engagement plan for approval Manage time and workload effectively, ensuring maximum value is delivered across account interactions while maintaining strong administrative discipline Knowledge and Skills Minimum 3 years' experience in a field sales role, ideally within the travel industry A genuine passion for developing others, sharing best practice and elevating team capability Proven track record of delivering measurable sales results Exceptional communication, presentation and influencing skills Strong knowledge of Royal Caribbean products and brand DNA Willingness to spend up to 50% of time on the road, including overnight stays where necessary * Clean, current driving licence We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance and more relevant details to answer any additional questions. It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! #LI-ST1

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  • Hotel FOH Assistant (Reception team member)
    Hotel FOH Assistant (Reception team member)
    6 days ago
    Full-time
    Belfast

    JOB OVERVIEW To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organised, structured and professional way. As one of the first faces our guests see, you’ll play a key role in shaping their overall experience—from the moment they arrive to the moment they leave. Whether you’re checking someone in after a long journey, recommending your favourite dish, or serving drinks with a smile, you’ll be at the heart of delivering genuine, memorable hospitality. No two shifts are the same. One moment you might be handling bookings or answering guest enquiries at reception, and the next you’ll be on the floor supporting the restaurant or bar team during a busy service. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Reception & Guest Experience Welcome guests with warmth, authenticity, and a personalised approach. Complete check-in and check-out efficiently using the hotel’s PMS. Assist with reservations, room allocation, and guest requests. Provide local knowledge, recommendations, and curated lifestyle tips. Handle billing, payments, and procedures accurately. Resolve guest concerns quickly and effectively, escalating when needed. Support lobby hosting duties: welcoming, socialising, and maintaining presentation. Food & Beverage Service (where applicable) Deliver high-quality service across breakfast, bar, restaurant, coffee bar, and grab & go. Prepare and serve coffees, drinks, and light food to brand standards. Host in F&B spaces: welcoming guests, explaining menus, ensuring great experiences. Maintain cleanliness, setup, and replenishment of F&B areas. Assist with orders, inventory checks, and receiving deliveries. Follow food safety, allergens, and hygiene procedures. General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards. Other While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Experience: Previous hotel reception experience Experience in food and beverage services Experience using PMS and POS systems Skills: Passion for hospitality and delivering memorable guest experiences. Positive, energetic, and adaptable personality. Strong communication skills and confidence in guest interaction. Ability to multi-task and remain calm under pressure. Willingness to learn across multiple operational areas. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be all responsibilities of the job.

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