Duty manager jobs in BelfastCreate job alerts

OPERATIONS MANAGER - CANARY WHARF We are seeking an experienced and driven Operations Manager to oversee the day-to-day operations. The ideal candidate will ensure seamless operations across all departments, delivering exceptional guest experience while maximizing efficiency and profitability. This is a hands-on role requiring strong leadership, strategic thinking, and operational expertise in a hotel or property environment. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Operational Management: Manage and coordinate all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and other operational departments Ensure compliance with health, safety, and legal regulations Monitor daily operations to maintain smooth functioning and resolve issues promptly Guest Experience: Maintain high standards of customer service and guest satisfaction Handle guest complaints and feedback professionally, ensuring timely resolution Implement initiatives to enhance guest loyalty and repeat business Financial & Revenue Management: Assist in budgeting, forecasting, and cost control measures Monitor departmental expenses and implement strategies to maximise profitability Assist Cluster/General Manager to optimise occupancy and ADR (Average Daily Rate) Leadership & Development: Recruit, train, and mentor department heads and teams Conduct performance reviews and implement development plans Foster a positive work culture and ensure compliance with HR policies Quality & Brand Standards: Ensure all departments adhere to brand standards and operational SOPs Conduct regular audits and inspections to maintain quality and consistency Drive continuous improvement initiatives Strategic Planning: Contribute to long-term operational strategies aligned with business goals Identify opportunities for innovation and efficiency improvements Support sustainability and corporate social responsibility initiatives General Operations & Team Support: Work flexibly across multiple areas depending on business needs Support events, activations, and lifestyle programming Ensure public areas remain clean, inviting, and on-brand Maintain a positive, supportive, and inclusive team environment Follow all hotel policies, safety procedures, and brand standards Other: While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates THE FIRE YOU CARRY Passionate about hotel operations and delivering exceptional guest experiences Strong leadership and people management skills Excellent communication, coaching and problem-solving abilities Exceptional financial acumen and understanding of hotel revenue streams Knowledge of PMS, POS and operational software Ability to work under pressure and adapt to changing priorities Energetic, adaptable, and comfortable working in a fast‑paced, guest‑focused environment YOUR PROVEN TRACK Bachelor’s degree in hospitality management or related field (preferred) Minimum 5 years of experience in hotel operations, with at least 2 years in a managerial role Proven track record in managing multi-department operations including F&B WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

This role is hybrid, based in Weybridge, UK - With up to 50% of time on the road, including overnight stays where necessary. Journey With Us! Combine your career goals and sense of adventure by joining our dynamic Field Sales team. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary The UK Field Sales Manager is a pivotal people-leadership role responsible for inspiring, coaching and empowering a high-performing team of Sales Development Managers. This position leads the strategic execution of field sales activity across the UK market - including retail, homeworker and consortia partners - ensuring exceptional brand representation, commercial excellence and meaningful trade engagement. The role is accountable for delivering a best-in-class field sales strategy that aligns with the wider Strategic Sales vision. This includes driving sales growth, strengthening trade relationships, and ensuring the consistent delivery of key performance metrics. As a highly visible leader spending around 50% of time with Sales Development Managers in-market, the ideal candidate will excel at stakeholder management, communication, and relationship building. They will bring deep expertise in territory sales management within a travel industry context, and a genuine passion for developing others, sharing best practice and elevating team capability. The role works hand-in-hand with Strategic Account Managers and Senior Manager, Strategic Sales to turn national account strategies into impactful in-market results. SAMs secure strategic agreements at HQ level, and the Field Sales Manager drives the activation of these plans through the SDM team - ensuring every initiative is executed with clarity, consistency and commercial impact. Together, both teams actively align priorities, share insights and close the loop on performance, creating a unified approach that strengthens partnerships and accelerates growth across the UK market. Essential Duties and Responsibilities The duties below are the main duties and responsibilities however this job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management. Leadership & Sales Planning Lead, coach and motivate a team of Sales Development Managers through regular check-ins, on-the-road coaching, goal setting, and development conversations that drive accountability and high performance Collaborate closely with Strategic Account Managers to ensure seamless execution of aligned activity while sharing insights on what is (and isn't) working across the field Use insight-driven decision-making to guide SDMs in building efficient call plans that maximise opportunities with new-to-cruise agents, territory opportunity within a local geography and, maximise ROI across each territory Ensure all field sales administrative requirements, including coop commitments and sales call plans, are accurate, up to date and delivered to deadline Partner with EMEA stakeholders to provide the team with tools, training and resources that enable them to work more effectively and sell with confidence Champion full CRM App adoption across the team, modelling best practice and ensuring activity is accurately tracked and actioned Review and share weekly insights on retail performance trends, competitor observations and trade sentiment Customer Engagement & Relationship Building Act as a senior ambassador for Royal Caribbean, demonstrating outstanding product and sector knowledge and maintaining a highly visible presence across retail, homeworker and consortia partners Build and nurture relationships with senior decision-makers and influencers across strategic accounts to drive increased share of voice, advocacy and long-term partnership Develop meaningful understanding of the regional landscape - including account mix, barriers to growth and new opportunities - to ensure all activity is targeted and relevant Ensure SDMs set clear, SMART objectives for all field visits, maximising every customer interaction Own regional relationships with trade partner organisations (e.g., Regional Cruise Experts) to drive engagement, education and commercial performance Drive uptake and performance within Club Royal through targeted engagement and follow-up Work with the Training Manager EMEA to build account-specific training plans that support competency growth and engagement targets Collaborate with Strategic Account Managers on the planning and delivery of customer educational events, including seminar-at-sea, ship visits, launches, conferences and consumer shows, ensuring measurable commercial benefit Leverage social media to enhance visibility, engagement and brand advocacy across the trade community Commercial Strategy & Operational Execution Lead monthly and quarterly planning sessions with relevant stakeholders (Regional/Divisional Sales Managers, Business Owners, Franchise Leads) to align on activity, opportunities and joint initiatives Develop and deliver annual, quarterly and monthly sales plans that drive performance across all key metrics and strategic objectives Monitor weekly, monthly and quarterly results to identify opportunities and implement clear, actionable plans that improve performance Build effective coop marketing plans with regional accounts to ensure strong mutual ROI Track, analyse and report competitor activity, pricing movements and market trends relevant to assigned territories Ensure store visit reports are completed to a high standard, with clear follow-up actions logged and tracked using the CRM App Flawless Execution Maintain a balanced approach to the role, spending approximately 50% of time in-market with accounts and 50% focused on planning, review and strategic delivery Ensure all activity is executed in line with brand guidelines and fully tracked using the appropriate toolkits to ensure compliance and ROI measurement Partner with the trade marketing team to ensure Royal Caribbean is prominently and consistently represented across all field activity Develop and deliver engaging, insightful and inspiring training content that reinforces brand values and drives product knowledge Submit and maintain a rolling three-month training and engagement plan for approval Manage time and workload effectively, ensuring maximum value is delivered across account interactions while maintaining strong administrative discipline Knowledge and Skills Minimum 3 years' experience in a field sales role, ideally within the travel industry A genuine passion for developing others, sharing best practice and elevating team capability Proven track record of delivering measurable sales results Exceptional communication, presentation and influencing skills Strong knowledge of Royal Caribbean products and brand DNA Willingness to spend up to 50% of time on the road, including overnight stays where necessary * Clean, current driving licence We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance and more relevant details to answer any additional questions. It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! #LI-ST1

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to be the vacation-industry leader with global brands - including Royal Caribbean International, Celebrity Cruises and Silversea Cruises - the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. Royal Caribbean Group's Global Marine Operations Team has an exciting career opportunity for a full-time Director, Underwater Systems reporting to the AVP, Marine Technical Services. This is a land-based position that will work onsite in Weybridge, England or Miami, Florida USA. Position Summary: The Director Underwater Systems leads the Underwater Systems team and serves as the organization's subject-matter expert in podded propulsion, thrusters, fin stabilizers, and related underwater systems. This role oversees system performance, maintenance, and optimization across the fleet, ensuring safe, efficient, and compliant operations. The position requires close collaboration with vessel leadership, shipyards, vendors, classification societies, and internal Marine Technical Operations and Marine Technology teams. Occasional travel and vessel visits are required. Essential Duties and Responsibilities: Technical Leadership and Support: Serve as the primary technical authority for underwater mechanical systems fleetwide. Provide expert guidance and high-level troubleshooting support to shoreside and onboard technical teams. Monitor propulsion system performance using diagnostics and condition-monitoring tools in collaboration with vendors and Marine Asset Management. Plan, coordinate, and oversee repairs, maintenance, overhauls, and dry-dock activities for podded propulsion and underwater systems. Manage major underwater system repairs, obsolescence programs, and complex technical projects. Lead root-cause investigations, corrective actions, and fleetwide lessons-learned processes. Operational Management: Deliver first- and second-level support to ensure safe, reliable, and compliant vessel operations. Maintain strong communication with Marine Technical Operations, Marine Operations, Brands and onboard engineering leadership. Coordinate underwater system projects with Ship Managers and shipboard management. Provide technical training and operational best practices to shipboard engineering teams. Compliance and Safety: Ensure adherence to international regulations (IMO, SOLAS, MARPOL), classification society requirements (e.g., DNV, Lloyd's), and company safety and environmental policies. Conduct ship visits, inspections, and condition assessments to verify compliance and operational readiness. Lead investigations of underwater system incidents, implementing corrective and preventive measures. Follow up on conditions of class, non-conformities, and audit findings. Project and Vendor Management: Manage vendor relationships, including ABB and other OEM partners, for warranty claims, upgrades, and technical support. Lead underwater systems workstreams within dry-dock, revitalization, and special projects. Stay current with technical bulletins and safety communications, ensuring timely fleet implementation. Prepare technical reports, performance analyses, and recommendations, including modernization and efficiency-improvement opportunities. Support the Newbuilding Department with specifications, trials, and guarantee-phase activities. People Leadership and Development: Lead, develop, and performance-manage the Underwater Mechanical Systems team, fostering a high-performance, collaborative culture. Provide day-to-day directions, coaching, and feedback to specialist engineers and riding team members. Drive team capability development through mentoring, structured training, and knowledge-sharing initiatives. Support succession planning, talent development, and onboarding of new team members. Ensure consistent ways of working across the team and alignment with broader Marine Technology strategy. Financial Responsibilities: Develop and manage maintenance budgets, spare-parts planning, and long-term service agreements in partnership with Technical Operations. Manage underwater system capital projects and budgets, including multi-million-dollar initiatives. Ensure financial accountability and effective cost-management for assigned CAPEX projects. Qualifications, Knowledge and Skills: Education: Bachelor's degree in Marine Engineering, Mechanical Engineering, Electrical Engineering, or equivalent maritime qualifications (e.g., Chief Engineer License). Experience: Minimum 15 years of experience with marine propulsion systems, including proven expertise in Azipod or similar systems (sailing experience as an Engineer Officer preferred). Strong knowledge of electric propulsion and underwater mechanical systems, including ABB Azipod platforms (XO, and VO). Experience in fleet technical management, dry-dock execution, and budget oversight. Familiarity with high-power propulsion (10-22 MW) and vessels using azimuthing pods (cruise, ferry, offshore). Strong analytical, communication, and cross-functional collaboration skills. Preferred Skills: ABB Marine Academy Azipod certification. Experience with ice-class or high-maneuverability vessels. Knowledge of hybrid-propulsion trends and emerging efficiency technologies. Proficiency with data-analytics tools and fleet-management systems. Physical Requirements: Must be able to sit, stand, write, review / type reports, compile data, operate a computer, communicate, and assess information. May require movement around office complexes, travel, and occasional lifting (10-15 pounds). Work environment includes both office and non-office settings. * When visiting vessels, work may require walking up and down ramps, stairs, ladders, bending, kneeling, stooping, stretching, reaching with arms, working in confined spaces as well as working in noisy environments, wet environments, and outdoors to include various weather conditions. Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property. We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. #LI-MP1

JOB OVERVIEW To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organised, structured and professional way. As one of the first faces our guests see, you’ll play a key role in shaping their overall experience—from the moment they arrive to the moment they leave. Whether you’re checking someone in after a long journey, recommending your favourite dish, or serving drinks with a smile, you’ll be at the heart of delivering genuine, memorable hospitality. No two shifts are the same. One moment you might be handling bookings or answering guest enquiries at reception, and the next you’ll be on the floor supporting the restaurant or bar team during a busy service. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Reception & Guest Experience Welcome guests with warmth, authenticity, and a personalised approach. Complete check-in and check-out efficiently using the hotel’s PMS. Assist with reservations, room allocation, and guest requests. Provide local knowledge, recommendations, and curated lifestyle tips. Handle billing, payments, and procedures accurately. Resolve guest concerns quickly and effectively, escalating when needed. Support lobby hosting duties: welcoming, socialising, and maintaining presentation. Food & Beverage Service (where applicable) Deliver high-quality service across breakfast, bar, restaurant, coffee bar, and grab & go. Prepare and serve coffees, drinks, and light food to brand standards. Host in F&B spaces: welcoming guests, explaining menus, ensuring great experiences. Maintain cleanliness, setup, and replenishment of F&B areas. Assist with orders, inventory checks, and receiving deliveries. Follow food safety, allergens, and hygiene procedures. General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards. Other While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Experience: Previous hotel reception experience Experience in food and beverage services Experience using PMS and POS systems Skills: Passion for hospitality and delivering memorable guest experiences. Positive, energetic, and adaptable personality. Strong communication skills and confidence in guest interaction. Ability to multi-task and remain calm under pressure. Willingness to learn across multiple operational areas. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be all responsibilities of the job.

This role is hybrid, based in Weybridge, UK. Applicants must live within commutable distance. Journey with us! Combine your career goals and sense of adventure by joining our dynamic team of Culinary Recruiters. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. About Us Royal Caribbean Group is the world's largest cruise line. It couldn't be a more exciting time to join a global business that is blazing a trail in the travel industry right now. At Royal Caribbean Group we never rest on our laurels; we constantly strive to improve our work and be at the forefront of the industry. The work that we do is exciting, challenging, and innovative. We are passionate, we are innovative, and we are unstoppable. The Role The Culinary Recruiter is responsible for delivering an efficient and effective hiring process for shipboard culinary positions. This role oversees requisition management and full-cycle candidate selection to ensure seamless recruiting experience. The Recruiter develops and executes sourcing strategies, manages pipelines, and provides market insights to leadership to support informed decision-making. In close partnership with operational stakeholders, the Recruiter leverages available resources to attract, identify, screen, and hire top global culinary talent. The role continuously evaluates and improves recruiting processes to enhance efficiency, quality of hire, and overall candidate experience. Essential Duties and Responsibilities Sources, screens, and interviews candidates for all culinary positions to work on our ships. Including support for special projects, high-volume roles, and emerging talent Partners with hiring managers to review and understand forecast talent needs and responds effectively to just-in-time hiring requests Engage stakeholders to define job requirements and applicant qualifications, ensuring alignment to a consistent set of criteria established at the start of the hiring process Determine recruiting requirements by reviewing organisational plans and objectives and consulting with managers regarding shipboard staffing needs Evaluates and selects top talent through direct sourcing and various recruitment channels to meet departmental and vessel workforce demands Executes proactive sourcing strategies to build strong talent pipelines that support both short and long-term business needs Achieves hiring targets and key performance metrics by regularly reviewing productivity reports to assess the effectiveness of recruiting strategies and processes Monitors current labour market trends and adjusts sourcing approaches to ensure continued competitiveness Interviews candidates to assess their adaptability and suitability for the shipboard environment Utilises competency-based interviewing to evaluate candidates and provides hiring recommendations to managers and fellow recruiters; may make hiring decisions for select entry-level roles Supports hiring managers with interview scheduling and coordination as needed Ensure each candidate receives an accurate and complete job description during the hiring process Communicate job offers to select candidates in accordance with company standards and policies Travel domestically and internationally to support recruitment events as required Uses reporting tools and dashboards to monitor productivity, candidate flow, and overall effectiveness of shipboard recruiting Prepares a variety of reports, including status updates, talent search summaries, and analyses of talent pools and gap areas for shipboard roles Qualifications / Skills Minimum 3 years' recruitment experience within culinary / food & beverage / hospitality Experience in high volume recruiting a plus Cruise industry experience preferred Proven ability to source, interview and screen candidates (management, specialty and high-volume roles) Demonstrated capability to recruit positions in various levels of the organisation (entry to senior level) Ability to negotiate terms and conditions with candidates within established guidelines Ability to handle multiple projects and requisitions simultaneously Ability to communicate tactfully, verbally and in writing Ability to productively work under tight time constraints with competing priorities and potentially stressful situations Working knowledge of accepted human resources recruitment practices and knowledge of recruitment processes in various countries Knowledge of world geography, time differences and demographic Proficiency with Applicant Tracking Systems (ATS) and Microsoft Office tools A passion for hospitality and the cruise industry is a must! Why Join Us? Competitive salary and benefits package, including private healthcare, pension, and travel perks Opportunities for career development and international travel Work within a vibrant, diverse, and innovative team committed to excellence Location - Based in Weybridge, UK - 4 days a week in the office. We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance and more relevant details to answer any additional questions. It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! #LI-ST1

Hybrid, based in Weybridge, UK. This is initailly a 3-6 month contract with the possibility of the role becoming permanent. Journey with us! Combine your career goals and sense of adventure by joining our PR & Communications team. Celebrity Cruises, part of Royal Caribbean Group, is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary The EMEA Senior PR & Communications Executive position is a strategic role in the implementation of communications programmes designed to create and maintain a favourable public image for the organisation. This team member should be a communications and public relations professional, capable of assisting in projects and project teams, and producing content of the highest calibre. The position may focus in any of several professional areas, including media relations, storytelling, press familiarisation tours, PR agency relations and event support and staffing. Essential Duties and Responsibilities Assists in executing the global PR strategy as well as individual local strategies as relevant to secure impactful media coverage for Celebrity Cruises, subject matter experts, products and services, and events, including pitching and engaging reporters, facilitating media interviews and support for local market executives Builds and maintains key professional relationships with significant media outlets Helps to direct the activities of external agencies and internal teams as needed Coordinates and executes local efforts as outlined by the global strategy and road map Coordinates strategic communications programmes, which may include promotions, press trips, press conferences, brand events, executive briefings, and more Handles incoming media inquiries Coordinates innovative approaches to generating coverage in the media, drafts press releases, drafts briefing documents including talking points and statements Tracks press coverage, key performance metrics, writes coverage reports and creates and maintain clips and media lists Coordinates individual press trip requests and liaises with appropriate personnel on requests Stays abreast of latest industry developments, trends, and shifts in the travel industry. Performs other duties as required. Manages and tracks billing and programme results Supports leadership on budget/expense control and reporting, department and/or brand related Supports in the management of the EMEA PR budget, $1.2M What We'd Love You To Have 3-5 years of PR agency, public relations, journalism or corporate communications experience Experience with brand media relations Experience with metrics programmes like Cision, etc. Flexibility to work outside normal hours and travel as appropriate (domestic & international) Experience in travel industry and working for a global company ideal, but not essential Strong ability to interact with senior leaders and build effective relationships within the company, public, guests and media Strong planning capabilities to identify and prioritise communication strategies and activities as well as to meet the deadlines required to support media and business needs Strong writing skills. Message creation experience a plus Excellent research, written, verbal and presentation skills Detail oriented with strong organisational skills and the ability to work in fast-paced, high volume environment Strong skills in pitching and comfortable reaching out to top tier media Understanding of social media, influencers and emerging media Stellar project management, planning, evaluation, and analytical capabilities Demonstrate the ability to quickly analyse situations and alternatives and make prudent decisions * Proficient in Microsoft Office, i.e Word, Excel, PowerPoint We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance and more relevant details to answer any additional questions. It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! #LI-ST1

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. The Royal Caribbean Group's (Crew Readiness) Team has an exciting career opportunity for a full time Global Crew Readiness Operations Specialist reporting to the Director of Global Crew Readiness. Position is onsite and based in Weybridge, UK Position Summary: The Global Crew Readiness Operations Specialist is responsible for all aspects of the onboarding process relative to positions that fall under the category of Marine. High-level competencies in communication, planning, stakeholder management, and time management are essential given the urgent and critical nature of these positions. The distribution of work may vary based on relevant skills, experience, and business need or as otherwise determined by management. However, in any case, the Operations Specialist should maximize his/her time for efficiency and effectiveness to help the Global Crew Readiness Operations team in all aspects of the onboarding processes to achieve weekly, monthly, quarterly, and annual goals. This includes reporting and providing weekly reports to Stakeholders. Essential Duties and Responsibilities: Provides timely and customer-focused service to crew members that belong to the category of Marine positions and internal customers. Ensures each crew member receives the appropriate level of support and guidance to create an exemplary onboarding experience. Ensures compliance with regulatory, local, international, and company policies to ensure the safety and well-being of the crew members. Liaises with the various teams (Talent Attraction, Crew Assist, Scheduling, Visa, Port Agents, School, and Authorized Referral Sources) when appropriate, to meet hiring and scheduling in a timely manner. Provides back-up support to fellow Operations Specialists and guidance to the Operations Representatives by being a consultant in terms of visa, medical, and STCW requirements of shipboard roles. Works diligently and proactively to resolve all onboarding-related situations, escalates irregularities to the Operations Supervisor; and continuously explores ways to increase efficiency and effectiveness. Performs all administrative tasks related to the onboarding of shipboard employees. Prepares various reports as required, including, but not limited to, status reports, analysis, and lists of talent pools including status updates to Stakeholders. Establishes monthly governance meetings with Recruitment, Scheduling, Mobility Centers, HR Onboard, and Stakeholders. Consistently meets the performance metrics set by the management team. Performs other duties as required. As needed, participates in special projects assigned by management. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management. Education, Experience, Knowledge & Skills: Bachelor's degree in human resources, hospitality management, business administration, or related field from an accredited college or university or the international equivalent preferred. At least two (2) years onboarding or any relevant experience. Ability to maintain a good working relationship with the stakeholders by meeting their expectations and supporting the overall goals of the organization. We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. #LI-WL1