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Duty Manager - Grange Paddocks Leisure Centre - Bishop's Stortford, Hertfordshire. We need a Duty Manager who will.

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department . We're here to help! ABM UK is currently seeking a dedicated and experienced Security Officer to join our team. As a Security Officer will ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site. The Security Officer is the public face of the Security Team & Client and should always act with professionalism. A can-do attitude is essential in this highly influential role. A Shopping Centre in Bishop’s Stortford is a mixed enclosed and opened scheme with a mix of national brands, local independenttradersand a main supermarket. • Apply and conduct oneself at all timesin accordance withthe site Assignment and Emergency Instructions, • The prevention of accidents, injuries, crime,fireand damage by any cause to the Landlords & Tenants property. The Security Officer must always follow the procedures detailed in the assignment instructions whilst at the same time paying strict regard to their own personal safety., • To workinlinewith all onsite procedures, risk assessments, method statements, assignmentinstructionsand emergency procedures., • Comply withthe Data Protection Act., • To provide a visible deterrent, reassuring the public, • To aid in reducing crime, • To ensure criminal offenders are apprehended and handed over to the local authorities – ifdeemedsafe and legal to do so., • If necessary, attend court to give evidence, • Tomaintainyour personal notebookin accordance withPACE Act 1984, • To undertake all duties in a safe and secure manner,taking into accountpersonal safety and the safety of your colleagues and the public, • To provide an efficient,helpfuland smart imageat all times., • To alert the Control room operator of any person thought to be suspicious in any way., • Be vigilant for suspicious packages orparcels, andknow the Client’s Procedures for evacuation ifrequired., • Check the mall and building for potential fire hazards., • At no time should security take responsibility for keys of tenant premises., • Mall patrols covering all external areas whererequired., • S/O are not to patrol in pairs and not to stay in a one place., • To complete required patrols upon request from supervisor. Including Car Park and basement., • Monitor and check Toilet areas., • To enforce Centres code of Conduct., • To stop bicycles or skateboards being ridden through the mall., • S/O are to check and support cleaners for spillages, full bins or other situations that require their attention, • Keep the mess room clean and tidy, • When covering the basement, to actively challenge those entering and make sure only authorised personnel are in the area., • Do notpermitdeliveries through the mall if the time is after 09:00am or if the delivery poses risk to customers. Direct delivery to the basement area and inform the control room., • To follow all reasonable instruction given by those supervising or managing your activities and or area of work., • Arrive for duty ingood timeand be ready for your shift start time., • Maintain a neat appearance and dressin accordance withthe ABM facility services dress code (only studearringsand no hoodies), • Complete documents in line with site requirements., • Escalate health and safety issues straight away to the control room., • Report any accident or injury to shift running supervisor or senior member of the team., • Take breaks as detailed by the shift running Supervisor., • ToadviseShared services manager should you need to leave site whilst on duty., • Comply withabsence reporting procedure (call the control room toadvisethat you will be absent before your shift)., • Follow correct opening and lock-up procedures and report any faults found on either task straight away., • Always be courteous towards clients, tenants,customersand other employees., • Record all incidents in the security DOB as well as in your personalpocket book., • Complete Incident Reports for all reportable incidents to the required standard, • Consumption of alcohol on company premises is not allowed nor is reporting to work or being at work whilst under the influence of alcohol or other substances. This would be considered Gross Misconduct., • To complete documentation with facts and not to falsify any records kept., • No accepting any gifts or gratuities as per the Business Conduct Policy., • Using mobile phones while on duty is notpermitted(for emergencies ask permission from line manager), • Maintain absolute confidentialityregardingcompany information, records of data collected and used in the course of your job functions., • Complete any other reasonable request set to you by your supervisor,Co-ordinatoror Shared services manager., • Interchanges with tenants are to be kept to aminimum, andalways conducted in a professional manner. The successful candidate must hold SIA Door SupervisorLicenceand, CCTV and First Aid qualifications are desirable but not essential. The role requires a high degree of flexibility, with shifts covering both days and nights, including weekends. The successful candidate will provide cover for annual leave, sickness absence, training courses, and support during large events held within the Centre. Full flexibility is essential, as working hours and shift patterns will vary according to operational requirements. • Door Supervisor License(Required), • CCTV License(Optional), • First Aid Certificate(Optional) We’re proud to offer a great range of benefits including: • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home, • Mental Health support and Life Event Counseling, • Get Fit Programme, • Financial and legal support, • Cycle to work scheme, • Access Perks at Work, our innovative employee app where you can find:, • Perks: discounts, gift cards, cashback, and exclusive offers, • Life: Search for resources and tools on topics ranging from family and life to health, money and work, • Support: Online chat or telephone service for urgent support in a crisis For more information about ABM’s benefits, visit our ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. For more information, visit. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme. #J-18808-Ljbffr

LOCATION: Jackson Square Shopping Centre – Bishop’s Stortford SHIFT PATTERN: 8.5hours per week+ Cover. (Rota of days and nights including weekends) PAY RATE: Competitive If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department . We're here to help! ABM UK is currently seeking a dedicated and experienced Security Officer to join our team. As a Security Officer will ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site. The Security Officer is the public face of the Security Team & Client and should always act with professionalism. A can-do attitude is essential in this highly influential role. A Shopping Centre in Bishop’s Stortford is a mixed enclosed and opened scheme with a mix of national brands, local independent traders and a main supermarket. • Apply and conduct oneself at all times in accordance with the site Assignment and Emergency Instructions, • The prevention of accidents, injuries, crime,fireand damage by any cause to the Landlords & Tenants property. The Security Officer must always follow the procedures detailed in the assignment instructions whilst at the same time paying strict regard to their own personal safety., • To work inline with all onsite procedures, risk assessments, method statements, assignment instructionsand emergency procedures., • Comply withthe Data Protection Act., • To provide a visible deterrent, reassuring the public, • To aid in reducing crime, • To ensure criminal offenders are apprehended and handed over to the local authorities – if deemed safe and legal to do so., • If necessary, attend court to give evidence, • Tomaintainyour personal notebookin accordance withPACE Act 1984, • To undertake all duties in a safe and secure manner,taking into accountpersonal safety and the safety of your colleagues and the public, • To provide an efficient,helpfuland smart imageat all times., • To alert the Control room operator of any person thought to be suspicious in any way., • Be vigilant for suspicious packages orparcels, andknow the Client’s Procedures for evacuation ifrequired., • Check the mall and building for potential fire hazards., • At no time should security take responsibility for keys of tenant premises., • Mall patrols covering all external areas whererequired., • S/O are not to patrol in pairs and not to stay in a one place., • To complete required patrols upon request from supervisor. Including Car Park and basement., • Monitor and check Toilet areas., • To enforce Centres code of Conduct., • To stop bicycles or skateboards being ridden through the mall., • S/O are to check and support cleaners for spillages, full bins or other situations that require their attention, • Keep the mess room clean and tidy, • When covering the basement, to actively challenge those entering and make sure only authorised personnel are in the area., • Do not permit deliveries through the mall if the time is after 09:00am or if the delivery poses risk to customers. Direct delivery to the basement area and inform the control room., • To follow all reasonable instruction given by those supervising or managing your activities and or area of work., • Arrive for duty ingood timeand be ready for your shift start time., • Maintain a neat appearance and dressin accordance withthe ABM facility services dress code (only studearringsand no hoodies), • Complete documents in line with site requirements., • Escalate health and safety issues straight away to the control room., • Report any accident or injury to shift running supervisor or senior member of the team., • Take breaks as detailed by the shift running Supervisor., • ToadviseShared services manager should you need to leave site whilst on duty., • Comply withabsence reporting procedure (call the control room toadvisethat you will be absent before your shift)., • Follow correct opening and lock-up procedures and report any faults found on either task straight away., • Always be courteous towards clients, tenants,customersand other employees., • Record all incidents in the security DOB as well as in your personalpocket book., • Complete Incident Reports for all reportable incidents to the required standard, • Consumption of alcohol on company premises is not allowed nor is reporting to work or being at work whilst under the influence of alcohol or other substances. This would be considered Gross Misconduct., • To complete documentation with facts and not to falsify any records kept., • No accepting any gifts or gratuities as per the Business Conduct Policy., • Using mobile phones while on duty is notpermitted(for emergencies ask permission from line manager), • Maintain absolute confidentialityregardingcompany information, records of data collected and used in the course of your job functions., • Complete any other reasonable request set to you by your supervisor,Co-ordinatoror Shared services manager., • Interchanges with tenants are to be kept to aminimum, andalways conducted in a professional manner. The successful candidate must hold SIA Door Supervisor Licence and, CCTV and First Aid qualifications are desirable but not essential. The role requires a high degree of flexibility, with shifts covering both days and nights, including weekends. The successful candidate will provide cover for annual leave, sickness absence, training courses, and support during large events held within the Centre. Full flexibility is essential, as working hours and shift patterns will vary according to operational requirements. • Door Supervisor License(Required), • CCTV License(Optional), • First Aid Certificate(Optional), • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home, • Mental Health support and Life Event Counseling, • Get Fit Programme, • Financial and legal support, • Cycle to work scheme, • Access Perks at Work, our innovative employee app where you can find:, • Perks: discounts, gift cards, cashback, and exclusive offers, • Life: Search for resources and tools on topics ranging from family and life to health, money and work, • Support: Online chat or telephone service for urgent support in a crisis For more information about ABM’s benefits, visit our ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. For more information, visit. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme. #J-18808-Ljbffr

ABM UK at Stansted Airport is seeking an Operations Co-ordinator to ensure efficient ground operations. You will allocate resources, monitor passenger flow, and support the Duty Manager to meet service targets using the Inform tool. We require strong communication, supervisory experience, and customer service skills. The role is permanent, on-site, with a 40-hour week and 4-on-4-off shifts. Competitive pay and benefits apply. #J-18808-Ljbffr

Location: Stansted Airport Shifts:4 on 4 off Hours: 40 hours average per week Role: Permanent Pay Rate: Competitive The Operations Co-ordinators are responsible for ensuring an effective and efficient operation by allocating resources to specific tasks for arriving and departing passengers within the defined time frames, utilizing the Inform tool to meet the agreed SLA’s. • Allocate resources to arrival and departing flight tasks to ensure the agreed SLA’s are met using the Inform tool., • Monitor and capture the information of each passenger’s journey, • Assist the Duty Manager with ensuring adequate staffing levels are met., • Keep the Duty Manager informed of any potential delays or problems that may arise to prompt mitigation., • Collate incoming requests for assistance, update Inform, plan and allocate tasks to staff to meet required service standards., • Ensure customer requests are met., • Receive and respond to telephone enquiries from employees and customers in professional manner., • Liaise with all airline staff and handling agents., • Provide detailed reports on accidents and incidents., • Brief staff on relevant operational matters., • Identify operational challenges and produce a plan to respond., • Ensure a fair and consistent approach to employees when allocating work., • Ensure employees are working appropriately and in a timely manner., • Strong communication and influencing skills, • Management or supervisional experience, • Customer service experience, • Strong IT and programme operational skills, • Aviation Experience, • Multi-lingual, • To be considered for the role you will need to provide the following:, • Full 5 years history that accounts for all periods of employment, self-employment, unemployment and education (any gaps over 28 days must be verified), • Valid photographic proof of identity e.g. passport or driving licence, • Valid Visa/Proof of right to work for non UK and out of EU nationals, • Proof of National Insurance No. (or evidence that you have applied for one), • Proof of identity and address (Utility bill, bank statement, etc.), • Acceptance of and willingness to undergo a Criminal Record Check (CRC)* and Airside Security Clearance Where an individual has resided 6 months or more outside the UK in the last 5 years, the appropriate clearance must be obtained i.e. Overseas Criminal Record Check (OCRC) from the country of origin • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home, • Mental Health support and Life Event Counseling, • Get Fit Programme, • Financial and legal support, • Cycle to work scheme, • Access Perks at Work, our innovative employee app where you can find:, • Perks: discounts, gift cards, cashback, and exclusive offers, • Life: Search for resources and tools on topics ranging from family and life to health, money and work, • Support: Online chat or telephone service for urgent support in a crisis For more information about ABM’s benefits, visit our ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. For more information, visit. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme. #J-18808-Ljbffr

DescriptionContract Support ManagerThe RoleReporting into the Contract Management Team, the Contract Support Manager will act as the contract's business analyst and performance assurance lead. You will be responsible for ensuring data integrity, managing performance reporting frameworks, supporting compliance activities, and identifying opportunities to improve service delivery across the contract.Working closely with operational managers, central support functions and clients, you will provide meaningful analysis and reporting that drives informed decision-making and supports the achievement of contractual and business objectives. • Ensure operational data is complete, accurate, timely and auditable across all relevant systems., • Act as the contract lead for data integrity, working collaboratively with operational teams and central support functions., • Implement controls and validation processes to prevent reporting errors and data inconsistencies., • Maintain and develop the contract's performance reporting framework., • Produce regular performance reports, dashboards and management information packs., • Analyse operational performance data and provide insightful commentary, recommendations and root cause analysis., • Monitor contractual KPIs, SLAs and internal targets, identifying risks and opportunities for improvement., • Support the development and monitoring of continuous improvement action plans., • Ensure contract governance requirements, procedures and controls are consistently applied., • Monitor compliance with key operational processes, including service delivery, performance management, incident reporting and change control., • Conduct depot audits covering operational, health and safety and transport processes., • Support environmental compliance requirements, including Duty of Care documentation and permitted site obligations., • Coordinate and support external audits, including NQA and other accreditation requirements., • Ensure mandatory compliance documentation, training records and risk assessments remain current and compliant. At Biffa, our people are at the heart of everything we do. We foster a culture built around our values of #TFR:Teamwork - Working together for each other.Fairness - Treating and being treated equally.Respect - Appreciating and valuing each other for who we are and what we do.We offer the opportunity to make a real impact within a business that plays a vital role in protecting the environment and supporting local communities.Dedicated to DiversityBeing inclusive is core to our culture at Biffa. We believe different ideas, perspectives and backgrounds are essential to developing a creative and effective working environment that reflects the communities we serve and delivers the best outcomes for our colleagues, customers and stakeholders.We are committed to creating an inclusive workplace where everyone can thrive and reach their full potential.Ready to make a difference? • Full UK driving licence., • Strong organisational and time management skills with the ability to work to tight deadlines., • Experience managing or supervising colleagues and escalating risks appropriately., • Knowledge of health and safety and environmental legislation relevant to municipal services. (desirable), • Project management experience using Prince2, Agile or similar methodologies. (desirable) ID: 622A9FA924 Department: Municipal Services Type: full time #J-18808-Ljbffr