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The Customer Success Lead focuses on both the strategic management of the account (20%) and concentrates on the tactical operations (80%) by working with the operations team to provide optimal services to the account. The CSL must be able to work effectively and efficiently with both the internal support team and external clients. The CSL acts as the liaison and primary contact for the operations team and escalates any issues to the Customer Success Manager (CSM) as necessary. Assist the CSM with building client relationships within the client enterprise including business development, identifying additional service opportunities and continuous process improvement. What you will do here: Program Management • Lead Planner / Meeting Owner on events or programs of significance to the customer’s business, • Create/Revise program budgets to ensure M&IW forecast is attained, • Track client and individual program budgets to ensure M&IW forecast is attained, • Meet with key stakeholders to review time spent on projects, • Running client audits with M&IW Controller, • Alert meeting owner of any anticipated account/program budget variances, • Identify financial opportunities in post program billing, • Participate in program operations turnovers, program briefings, and program debriefings to ensure account continuity, • Ensure on-going client satisfaction surveys, analyze data, and implement continuous improvement processes, • Responsible for document accuracy of operations team, • Responsible for final reconciliation accuracy and timeliness from planners, • Build pro-active relationships with high volume client meeting owners, • Lead various internal departments toward desired outcomes as specified in Service Level Agreement, • Plan meetings/events for the account as needed Account Management • Project Management with a consultative approach, • Responsible to implement the KPI/SLA Program for the Account, • Responsible for the strategic relationship for multiple decision makers, • Accountability for accuracy and timeliness of final reconciliation from planners, • Train planners on specific account processes, • Analyze/Improve operational systems and processes, • Develop and update all account forms and processes to meet client expectations, • Analyze/review time spent on projects vs. management fees for the account, • Qualify new meetings (as backup to the SAM), • Register new meetings into Cvent (as backup to the SAM), • Issue resolution with the meeting owners and escalation from the planners (as backup to the SAM), • Participate in program operations turnovers, program briefings, and program debriefings to ensure account continuity (as backup to the SAM), • Ensure on-going client satisfaction surveys, data integrity in Lanyon, and implement continuous improvement processes (as backup to the SAM), • Assist accounting in follow-up on past due invoices (as backup to the SAM), • Participate in applicable company and industry activities and events Business Development Responsibilities • Identify opportunities for new or expanded service offerings (including opportunities for M&IW strategic partners), • Up sell additional M&IW service opportunities, • Network with decision makers/management as appropriate, • Develop and maintain strong and highly ethical customer relationships, • Gain knowledge of competitors’ strengths and weaknesses Onsite Physical Activities (Non-Essential Functions) This position includes a set of nonessential physical activities associated with onsite event support. These activities are not fundamental to the core duties of the Customer Success Lead role but may be required during live event execution. While the essential functions of the position center on planning, coordination, communication, client management, and project leadership, certain onsite tasks involve physical activity that supports event operations and if unable to perform these physical activities the company needs to know. Physical activities include, but are not limited to the following: • Movement & Positioning: Frequent standing and walking are required, particularly during event setup and teardown, registration, and onsite administration. Extended periods on one’s feet are common throughout an event, often up to 4 hours without a rest break. A typical onsite day may last 8 to 14 hours, depending on client needs and agreements., • Sitting: Occasional sitting is required during planning meetings, travel to and from event sites, computer-based work, or registration duties., • Lifting and Carrying: Ability to lift, carry, push, or pull event materials, supplies, signage, or equipment weighing 25 to 40 pounds. Items over 25 pounds require assistance from another M&IW team member., • Reaching and Grasping: Event setup and breakdown may involve reaching overhead and handling tools or materials., • Bending/Kneeling/Crouching: Occasionally required during event setup and breakdown., • Repetitive Motions: Repeated hand and arm movements may occur during tasks such as preparing registration, arranging event spaces, or setting up displays., • Travel Requirements: Frequent travel to event sites, venues, and client locations, often involving overnight stays. This may include navigating airports, train stations, hotels, and conference centers., • Operating Vehicles: Occasional driving may be required to transport materials or travel to off-site event locations. This applies only to approved drivers with prior authorization from the Onsite Lead., • Working in Varying Environments: Events occur in diverse settings, including indoor venues (conference centers, hotels) and outdoor spaces. Fluctuating temperatures, weather conditions, crowded or noisy environments, and varying lighting levels may be encountered. What we expect: Details of these areas are shared during interviews and monthly reviews: • Cultural Excellence, • Role Expectations, • Emotional Intelligence What you will bring: • A minimum of four years of experience in the travel industry, specifically in managing meetings/events, • Knowledge of virtual and hybrid event options, • Experience with managing the lifecycle of a program, including final reconciliation, • Knowledge of Cvent preferred, • Must be able to travel 35% of the time, including Internationally, • Proximity to client headquarters office preferred, • Experience working in a virtual office environment, • Proven excellent oral and written communication skills in both internal and client-facing environments, • Demonstrated track record of successfully managing multiple projects simultaneously, • Ability to deliver creative outputs in a constricted timeline while maximizing available resources, • Able to provide clear, concise, effective, and professional communications with clients, peers, vendors, and department managers, • Wide range of computer skills:, • Proficient in Word, Excel, and Internet/social media, • Database management programs (proficient in Lanyon and Cvent), • Outlook (email and scheduling) What we provide: • Competitive salary, • Paid holidays, • Pension Scheme, • Accrued personal time off for vacation and sick leave, • Laptop, additional monitor, and mobile phone, • Global Giveback program for volunteer service, • Remote Office / Work from home Who we are: Meetings & Incentives Worldwide, Inc. is an Equal Opportunity Employer who prohibits discrimination and harassment of any kind and affords equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Meetings & Incentives Worldwide, Inc. specializes in global event management with virtual, hybrid, and in‑person experiences of all shapes and sizes, as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil. GLOBAL HEADQUARTERS: 10520 7 Mile Road, P.O. Box 65, Caledonia, WI 53108 | Phone +1 262-835-3553 _ M&IW associates are located throughout the US, UK, Latin America and Asia Pacific Regions.

Role: Maintenance Control Centre Engineer Location: Stanstead Hours: Monday - Friday (07:30 -16:00) Salary: 60,128 - 69,983 DOE +£5,000 AOG payment The GoTeam is a business-critical function responsible for recovering customer Aircraft on Ground (AOG) events and executing special projects safely, compliantly, and efficiently by leveraging both internal capabilities across our client's network and trusted third‑party service providers. The Maintenance Control Centre (MCC) role enhances the customer experience by providing a single point of contact for all AOG‑related communications and coordination activities. This centralised approach improves response times, strengthens operational oversight, and ensures a consistent and professional service delivery model. In addition, the role supports the continued development of our client's AOG and Special Projects capability, reinforcing the organisation's strategic position within the aviation industry and further differentiating our client as a premium MRO service provider. • Develop and deliver bespoke solutions to support customer AOG events and special project requirements., • Produce comprehensive AOG recovery and project plans, including timelines, estimated return‑to‑service dates, resource requirements, and critical path activities., • Manage AOG recoveries and special projects on a global scale, ensuring activities are executed safely, efficiently, and effectively to minimise operational disruption for customers., • Maintain a proactive and dynamic communication process, providing timely, accurate, and regular updates to all internal and external stakeholders., • Support the Operations Manager with the day‑to‑day operation of the MCC department., • Apply strong commercial awareness when making operational decisions, ensuring consideration is given to customer impact, business objectives, costs, and service delivery., • Ensure compliance with company procedures, regulatory requirements, and approved working practices throughout all AOG recovery and special project activities., • Maintain a strong awareness of the company's Health & Safety policies and ensure personnel under their supervision adhere to approved methods and safe working practices to minimise risk to personnel, aircraft, equipment, and the environment., • Promote and uphold company policies relating to Know Your Customer (KYC), supplier approval, and third‑party engagement, ensuring all activities are conducted in accordance with established governance and compliance requirements., • Record and track expenditure incurred during AOG recoveries to support accurate customer invoicing., • Raise purchase requisitions in accordance with company procedures., • Monitor project costs and support effective budget control where applicable., • Assist with the planning, coordination, and booking of travel, accommodation and ground transportation to support AOG recoveries and special projects., • Support the procurement and logistics of standard parts, consumables and expendables (C&E), tooling, and other resources required to ensure successful project delivery., • Coordinate with internal departments and approved external suppliers to secure the resources, services and technical support necessary to facilitate safe, efficient and timely AOG recoveries. The role is based at our client's office in Stansted. The standard working pattern is Monday to Friday, with working hours from 07:30 to 16:00, including a 30‑minute lunch break. Due to the operational nature of the role, occasional travel may be required to support AOG recoveries, special projects and other business activities. This may include the provision of on‑site management support, operational oversight and participation in Management of Change (MoC) activities. Candidates should possess one of the following: • A recognised apprenticeship within the aircraft maintenance industry or a related discipline; or, • A Part‑66 Aircraft Maintenance Licence; or, • A university degree in Aircraft Engineering, Aviation Management or a related field; or, • A minimum of five years' relevant experience within the aviation industry., • Proven technical experience within the aviation maintenance industry., • Working knowledge of aircraft maintenance planning, production planning and resource coordination., • Demonstrated experience leading change initiatives and delivering operational and productivity improvements., • Strong stakeholder management skills, with the ability to build and maintain effective relationships across internal teams, customers, suppliers and regulatory bodies., • Reliable, professional and capable of performing effectively under pressure while managing competing priorities in a dynamic operational environment., • Strong technical knowledge of aircraft systems and maintenance practices., • Ability to perform effectively under pressure while responding to operational demands and time‑critical situations., • Demonstrates flexibility and adaptability when managing rapidly changing priorities and operational requirements., • Excellent verbal and written communication skills, with the ability to engage effectively with customers, suppliers and internal stakeholders., • Highly organised with a structured and methodical approach to planning, coordination and problem‑solving. #J-18808-Ljbffr

This Full time on site position offers great opportunities for career growth. Empire Delivery is a young and dynamic delivery company based in Hatfield Heath near Bishops Stortford. The company is growing at a rapid pace, and we are looking for a Full Time Bookkeeper & Office Administrator to take over from the current part time role within our team. Hours - Monday to Friday 9am - 5pm As Bookkeeper & Office Administrator at Empire Delivery, You will be highly proficient using Quickbooks accountancy software. You will manage the core financial processing, payroll support, and day-to-day administrative functions of our fast growing business. Operating in a fast paced environment, you will take primary ownership of the sales and purchase ledgers, bank reconciliations, credit control, and basic HR administration. Beyond routine tasks, you will actively identify opportunities to streamline current procedures, with long-term potential to progress into a Financial Controller or HR Manager role as the company expands. • Core Financial Management & Accounting Invoicing & Sales Ledger: Execute weekly client invoicing; record, match, and allocate all incoming payments accurately., • Purchase Ledger & Accounts Payable: Process purchase invoices, ensuring correct nominal account postings and managing payments within agreed supplier terms., • Credit Control & Ledger Health: Monitor client credit limits and payment terms, issue weekly statements, resolve billing discrepancies, raise credits, and pursue outstanding payments promptly., • Banking & Commission Calculations: Perform regular bank reconciliations and calculate monthly sales manager commissions, producing structured breakdowns for sign-off., • Payroll & Time Tracking Hours Reconciliation: Manage and reconcile weekly employee hours logged via the clocking machine. Pay Run Execution: Organize and process the weekly staff pay run accurately and on time., • Human Resources & Staff Administration Onboarding & Compliance: Process new starters, oversee the online training platform, track completion, and verify all policy documents are read and signed. Staff Welfare & Process Improvement: Address staff queries/issues and proactively develop methods to improve existing HR processes and training materials. Holiday Management: Maintain the master staff holiday calendar, processing time-off requests across internal platforms., • Fleet Administration & Cross-Functional Support PCN & Offense Processing: Manage incoming speeding fines and PCNs by appealing or accepting as appropriate, liaising with drivers on shift, and logging any necessary wage deductions. Operational Flexibility: Provide cross-departmental admin support during peak operational periods, assisting the Customer Service Manager and Operations Manager as needed., • Bookkeeping & Admin Expertise: Proven experience in bookkeeping, ledgers, bank reconciliations, and general office administration., • Systems & Process Efficiency: Strong capability to assess current workflows and implement process improvements to increase operational efficiency., • Numerical Accuracy & Attention to Detail: High precision in handling payroll data, invoice allocations, and financial calculations., • Communication & Discretion: Excellent verbal and written skills for credit control, driver communications, and managing sensitive HR matters., • Adaptability & Initiative: Fast learner comfortable wearing multiple hats in a rapidly expanding logistics company. Pay: £32,000.00-£34,000.00 per year • Company pension, • Free parking, • On-site parking Application question(s): Are you highly competent using Quickbooks Accountancy Software at an intermediate level ? Do you live within 25 minutes drive of Hatfield Heath CM22 7LL ? Work Location: In person #J-18808-Ljbffr

A little bit about the role... We are seeking a proactive, hands-on and commercially minded Marketing Manager to join our fast-paced marketing team. Reporting directly to the Head of Marketing, you will take ownership of the day to day execution and continuous delivery of multi-channel marketing campaigns across residential developments, corporate initiatives, sales partnerships and brand channels. From managing full-funnel digital campaigns and portal presence to coordinating high-impact events and producing sales assets, this role requires a sharp marketer who thrives on managing multiple projects, keeping assets legally compliant, and leveraging data to drive sales performance. • Digital & Portal Campaigns: Manage and optimise listings across major property portals (Rightmove, Zoopla, Share to Buy) while delivering multi-channel paid media (PPC, Meta, Performance Max, SEO/GEO) and organic social/video content., • Direct Communications & CRM: Drive lead nurturing through CRM email campaigns, site updates, SMS blasts, direct mail drops, and automated response journeys., • Events & Collateral: Plan high-converting sales events (Hard Hat, Meet Your Neighbour), corporate milestone ceremonies, print advertising, and branded customer journey touchpoints., • Website & Systems: Maintain site copy, assets, and live integrations (COINS, Calendly) for plot availability, pricing, and NHQC regulatory compliance, alongside live chat performance optimisation., • Agencies & Stakeholders: Brief and manage creative, media, and photo/video agencies, while supporting B2B partnerships, corporate sponsorships, and industry award entries., • Reporting: Track campaign performance via Google Analytics and Mailchimp, present agency insights, and manage POs, invoices, and site marketing budgets., • Experience: 3-5+ years in a broad Senior Marketing Executive or Marketing Manager role, ideally within property development, housebuilding, or real estate., • Technical Proficiency: Hands-on experience with Mailchimp, Canva Pro, Capcut (or video editing equivalents), and Google Analytics. Familiarity with property portals (Rightmove/Zoopla) and COINS system integration is a strong plus., • Digital Acumen: Working knowledge of paid search, Performance Max, paid social, SEO principles, and emerging Generative Engine Optimisation (GEO) techniques., • Project Management: Highly organised, capable of managing multiple development sites simultaneously with tight deadlines and agency stakeholders., • Regulatory Knowledge: Familiarity with New Homes Quality Code (NHQC), Consumer Code, and material information compliance in property marketing., • Industry Knowledge: Understanding of the new homes property market and development lifecycle (preferred). As a valued employee you will be rewarded with the following: • Highly competitive Annual Salary, • Generous company pension (employer contribution up to 10%) increasing with length of service, • Private healthcare for employees, partner and children up to the age of 21, • 22 days holidays, plus English bank holidays, plus the Christmas shutdown (not deducted from your holiday allowance), • Life Insurance - 4x salary, • Income Protection, • Discretionary Annual Bonus depending on company performance, • Fully equipped gym at head office - Health Checks, Gym Programmes, and Healthy Lifestyle Sessions, • Extensive training and development opportunities, • Enhanced Maternity, Paternity Pay, • In house Occupational Health Nurse, • Long Service Awards, • Vouchers to celebrate marriage, the birth / adoption of a child, • Comprehensive social calendar including but not limited to; Family Fun Day; Company Bowling, Christmas Party and various activities and sporting events throughout the year. Weston Homes Plc are a residential developer prominent across Greater London, Essex and the surrounding areas within the South East of England. We call ourselves 'opportunists', we have everything in-house, which puts us in the driver's seat. Our developments are all bespoke from new build residential, regenerations, traditional build through to refurbishment projects. We're proud to say we've recently won 5 industry awards for the the second consecutive year, we are proud to have received the Gold award for 'Best Medium Housebuilder', plus Gold award for 'Best Sustainable Development' - Abbey Quay, Barking, Silver award for 'Best Starter Home' - Springfield Park, Maidstone. Our people are our greatest asset, We not only build homes for life - we build careers for life. #J-18808-Ljbffr

Technical Moves is seeking an experienced Project Manager for client-side refurbishment projects in East Anglia, with offices in Hertfordshire or Cambridgeshire. You will lead planning, coordination and delivery, ensuring safety, efficiency, and on-time, on-budget execution. Day-to-day you’ll manage budgets, schedules and client communications across UK-wide projects. You will liaise with clients, coordinate internal teams and external specialists, and contribute to proposals and commercial #J-18808-Ljbffr