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Finning (UK) Ltd 1 Permanent As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Major Job Functions • Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers’ need., • Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer., • Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs., • Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data., • Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers’ satisfaction whilst maintaining service profitability., • Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery. Specific Skills • Customer service skills and ability to develop strong customer relations, • Planning and organising skills, • Attention to detail, • Influencing and negotiation skills, • Good interpersonal skills, • Good IT skills, specifically in Microsoft Office, • Works well as part of a team Desirable Knowledge • Ideally, Advanced level of engineering aptitude, • Gas & Diesel Engine product knowledge, • Good knowledge of mobile and fixed equipment components and systems, • Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet), • Warranty process, • Commissioning process Education and Experience • Foundational Engineering understanding and qualification, • Minimum of 3 years’ experience in a technical or mechanical engineering role, • Previous experience in a similar role within similar industry environment desirable Accountability • Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept., • Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction to ensure safe and ISO compliant operations on site., • Maximise customer revenue for service., • Control expenses for service including commissioning., • Manage and control approx. 100 work orders with an average value in the region of £300k per month., • Ensure First Time Fix, promise date adherence, response times., • Inform Service Supervisor of work schedule and Engineer’s issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions. Flexible working pattern between 7am – 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

Work with Us. Change the World. At AECOM, were delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the worlds trusted infrastructure consulting firm, partnering with clients to solve the worlds most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. The Water Business prides itself on developing innovative techniques to improve the delivery, efficiency, and sustainable outcomes of our projects. We provide a broad range of clients with an end-to-end portfolio of water services, spanning clean water, wastewater, drainage, flood risk management, asset management, and digital solutions across all sectors. As an accredited member of the Institute of Asset Management (IAM), we are recognised for our excellence in asset lifecycle planning and strategic delivery, giving clients confidence in our capability to deliver long-term, sustainable value. This is a fantastic opportunity to join a Water team of over 700 professionals across the UK & Ireland. Were one global team driven by our common purpose to deliver a better world. Join us. Job Description Start here. Grow here. Our Water team is seeking a dynamic and strategic Head of Asset Management to lead and grow our established Asset Management services across the UK and Ireland. As clients increasingly adopt asset management frameworks and analytical approaches (including optimisation, resilience, and systems thinking) to guide the design, operation, and maintenance of water infrastructure, AECOM is committed to being at the forefront of this evolution. By engaging early in our clients' delivery chain, we provide value-driven, whole-life services through our multidisciplinary teams. This is a pivotal leadership role within our UK & Ireland Water business, responsible for driving growth in service capability, client relationships, team development, and commercial performance. Youll be a key strategic figure, shaping the future of asset management for the water sector and contributing to our global community of asset management practitioners. Heres what youll do: Develop and lead Asset Management strategy across key service areas, leveraging expertise in condition assessment, rehabilitation, system dynamics, optimisation, data analytics, urban drainage, and water quality. Build and maintain trusted client relationships, serving as a senior point of contact for asset management services. Grow a robust pipeline of asset management work, enabling the development of team capability and capacity in line with business demand. Drive strong commercial outcomes, with a focus on delivering higher-than-average margins and increasing year-on-year revenue. Personally deliver strategic advisory services and provide oversight to project teams as Project Director. Champion innovation and digital solutions, including forming partnerships with software providers and niche consultancies. Foster a connected and collaborative asset management team across multiple locations and disciplines, supporting both client delivery and professional development. Leverage synergies with AECOMs wider services, enabling integration of engineering, environmental, and commercial expertise into client programmes. Position AECOM as a thought leader, enhancing our brand visibility and reputation within the asset management and advisory space. Enjoy the Perks. At AECOM, you'll enjoy a range of core and personalised benefits designed to support your future and well-being, customised to fit your lifestyle. Take advantage of career development opportunities, our flexible hybrid working model to ensure a work-life balance that suits your lifestyle, technical practice networks, AECOM University, and volunteering days. If you're passionate about innovation and turning bold ideas into reality, AECOM welcomes you. Join our team, where we don't just construct infrastructure but also uplift communities and enhance lives. Why not give our AECOM Water page on LinkedIn a follow to stay updated on the impactful projects we're working on and see firsthand the difference we're making in the industry! Qualifications Ready to push the limits of whats possible? Heres what were looking for: You are an established professional in the regulation, strategic, or tactical asset management space, with a strong profile in the UK and / or Ireland water utility sector. You bring a collaborative mindset and a passion for delivering innovative, sustainable solutions that meet client and societal needs. A recognised track record in strategic or tactical asset management within consulting and/or client organisations. Demonstrated experience in business development and/or technical excellence. A strong appetite for shaping and growing a business area, with the support of a committed leadership team. Proven leadership and collaboration skills, with the ability to unite multidisciplinary teams toward common goals. A history of successful bidding and development of long-term, trusted client relationships. We celebrate diversity, including neurodiversity, and believe it enriches our team. We welcome applications from all backgrounds and abilities. If you are an applicant with a disability that requires reasonable accommodation to complete the application process, please contact us at . At AECOM, we value everyone's unique contributions and perspectives. If you meet some of the requirements above or have transferable skills you believe would benefit us, we would be delighted to hear from you! Additional Information Interested in the role or curious about life at AECOM? Follow us on LinkedIn, Facebook, Instagram, and YouTube to explore our AECOM voices, employee stories, latest projects, and much more! For further information about the role, reach out to the recruiter on LinkedIn Jay Hewitt. About AECOM AECOM is the worlds trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to and @AECOM. Freedom to Grow in a World of Opportunity You will have the flexibility you need to do your best work with hybrid work options.Whether youre working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. Were the worlds trusted global infrastructure firm, and were in this together your growth and success are ours too. Join us, and youll get all the benefits of being a part of a global, publicly traded firm access to industry-leading technology and thinking and transformational work with big impact and work flexibility.As an Equal Opportunity Employer, we believe in each persons potential, and well help you reach yours. We are aDisabilityConfidentEmployer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address if you would like to apply through theDisabilityConfidentInterview Scheme. All your information will be kept confidential according to EEO guidelines.

We are looking for a talented Internal Recruiter to join us at Anson McCade to help accelerate our growth across both our London and Belfast offices We are a specialist IT executive search and headhunting company operating across the Technology and Capital Markets sectors. Founded in 2000, we are a tight knit group of consultants, all focused on delivering results for our world class clients. We work with a range of companies, innovative start-ups, to household names known across the globe. Operating from London, Belfast, Paris and Sydney, we have a global reach across the technology recruitment industry. We are looking for an Internal Recruiter who will drive recruitment practices, you will be able to shape the development of the team and the processes behind our recruitment strategy As Internal Recruiter, you will be responsible for: • Managing the end to end recruitment process for all internal hires, including advertising, shortlisting, interviewing, delivering feedback and managing candidates throughout the process, • Focusing on strategic contingency recruitment to ensure there is a strong pipeline of talent available at all times, • Use various recruitment methodologies, including proactive recruitment, to source talented individuals, • Training and on boarding of new consultants, delivering and facilitating the AMC Training Programme for all new starters, • Collaborate with nationwide universities to strengthen existing relationships to ensure graduate recruitment Our New Internal Recruiter will have: • You will have experience in the end-to-end recruitment lifecycle including writing adverts, completing screening calls, carrying out interviews, delivering feedback, • You will have knowledge of the on boarding and training of new employees, • You must have great excel skills with the ability to analyse data and report on results to senior leaders. Attention to detail and organisation are key within this role, • You will have used an HRIS, ATS or other CRM system in your previous role(s), • Ideally, you will be from a recruitment background and have experience working within a recruitment agency At Anson McCade, we pride ourselves on our collaborative culture, we are a sociable group and we need the right person to join the operational team to help us grow and develop further. Your expertise will be valuable in helping us to strengthen employee engagement and continue to operate as a market leading organisation. All we need from you is your dedication, hard work and driven attitude. If you would like to discuss this opportunity, please get in touch with Jess, on