Administrator
hace 23 días
Belfast
Business Support Clerk - Admin & Clerical ⚠️ Reason for Hire: Vacant post Rate: • PAY: £13.47 per hour Job Location: 9-21 Adelaide Street, Belfast, Antrim, BT2 8GD, United Kingdom Main Purpose of Job: To assist the designated line manager in providing a comprehensive, efficient, and effective business support service, incorporating essential Information Technology skills. • ✅ To execute assigned duties and tasks independently or collaboratively to meet defined time and quality standards, while managing priorities effectively. To represent the line manager in routine matters within the scope of responsibility. • ✨ To adhere to and uphold the Council’s customer care principles, ensuring continued improvement and compliance with the Council’s service standards. ️ Summary of Responsibilities and Duties: Clerical Support: Provide administrative support, maintaining computerised and manual systems (e.g., filing, photocopying, mail management). Business Support Tasks: Perform various assigned business support tasks, including cash handling, call handling, data input/extraction, and other related duties. Word Processing: Prepare correspondence, reports, and other documents from drafts or audio tapes, including creative layouts like PowerPoint presentations. IT Utilisation: Use basic office IT software and specific council/department IT systems. Data Management: Assist in preparing, compiling, and distributing routine statistical, performance, and other information. Admin Support: Assist in routine business-related activities (e.g., finance, HR, customer support, IS/IT). Meetings Administration: Arrange meetings and prepare accurate minutes or notes as required. Customer Care: Deliver excellent customer service via face-to-face interactions, telephone, or email, including covering front desk/reception duties when needed. Office Equipment Usage: Operate office equipment such as binders, laminators, fax machines, photocopiers, and shredders. Self-Management: Understand team objectives and prioritise personal work to adhere to performance standards. Training and Development: Identify personal and team training needs and participate in skill enhancement programs. Other Duties: Conduct other relevant occasional duties as assigned by the line manager. Employee Specification: ⭐ Essential Criteria: • ️ All applicants will be required to undertake a computer-based assessment called “ISV.” This assessment will involve a minimum of 4 skills-based tests, including general aptitude and proficiency in Microsoft Outlook, Word, and Excel., • ✔️ Only applicants passing these tests to a satisfactory level will proceed to the interview stage. High-scoring applicants may be prioritised for interviews. Special Skills and Attributes: Applicants must demonstrate the following essential skills and attributes (to be assessed through the application and/or interview): Written Communication Skills: Ability to draft letters, complete forms, and ensure accuracy when taking meeting minutes. Oral Communication Skills: Effectively provide clear information, advice, and guidance to colleagues and customers. Teamwork Skills: Demonstrable experience as an effective team member, with the ability to contribute to team objectives. Customer Care Skills: Ability to identify and promptly address customer needs, providing effective and efficient responses. IT Skills: Proficiency in basic computer applications, inputting, retrieving, and printing data. Work Planning Skills: Ability to schedule meetings, coordinate diaries, and manage priorities to meet deadlines. Note: All applicants must provide a personal email address for receiving the link to the computer-based skills test, which must be completed within a specified timeframe. ℹ️ Additional Information: Temporary cover for a vacant post pending recruitment