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EOS IT Solutions is a leading provider of logistics, network, and collaboration services, supporting a wide range of global technology companies. We deliver innovative solutions that drive efficiency and excellence across the enterprise. We are currently seeking a motivated and skilled Network Engineer to join our Global Network Team. We are looking for a versatile and experienced Network Engineer with deep expertise in routing, switching, wireless technologies, and emerging network automation practices. This hands-on role involves supporting major global clients, deploying and optimising enterprise networks, and contributing to automation initiatives. The ideal candidate is technically proficient, collaborative, and forward-thinking—someone who thrives in dynamic environments and is passionate about leveraging technology to enhance productivity and service delivery. • Design, deploy, and support enterprise-class routing, switching, and wireless networks across multiple client environments, • Configure and troubleshoot advanced Layer 2/3 features including VRFs, VLANs, VXLAN overlays, MPLS, BGP, EIGRP, RSVP, and MST, • Analyse Wi-Fi surveys and generate reports using Ekahau; perform RF tuning based on client coverage requirements, • Design and support data centre network architectures including spine-leaf topologies and EVPN-based overlays, • Collaborate with global teams to ensure design consistency and adherence to architectural standards, • Engage directly with client stakeholders to assess requirements, resolve issues, and deliver project-based solutions, • Maintain comprehensive documentation of network topologies, configurations, and operational procedures, • Support knowledge transfer and operational readiness for internal and client support teams, • Minimum 5 years of hands-on experience in enterprise network engineering, • Strong expertise in:, • Routing protocols: BGP, EIGRP, OSPF, • Layer 2 protocols: MST, VLANs, STP, • Advanced technologies: VRFs, MPLS, RSVP, VXLAN, SD-WAN, • Wireless solutions: Cisco or Aruba WLAN, • Familiarity with network monitoring tools (Catalyst Centre, Meraki Cloud, Juniper MIST, Arista CloudVision), • Hands-on experience with data centre networking technologies:, • Spine-leaf architectures, • VXLAN with EVPN, • BGP-based control planes, • Excellent troubleshooting and analytical skills, • Proven experience in client-facing roles within fast-paced environments, • Strong verbal and written communication skills, • Certifications:, • Cisco (CCNP), • Juniper (JNCIS), • Arista (ACE L3–5), • Experience with global enterprise environments, including campus and data centre architectures, • Understanding of network security best practices (segmentation, NAC), • Exposure to automation frameworks (Ansible, Python, REST APIs), • Knowledge of ITIL processes and change management, • Ability to translate designs into implementation-ready Bill of Materials, • Experience with SDN and SD-WAN technologies, • Remote role with travel when required, including international assignments, based on client needs (up to 20–25%), • Standard working hours: Monday to Friday, 9:00 AM – 5:00 PM (37.5 hours/week), • Flexibility to attend onsite meetings or deployments as required At EOS IT Solutions, we are committed to delivering world-class technology and logistics services to our clients. Our global team of experts works collaboratively to solve complex challenges and drive innovation. We pride ourselves on our agility, integrity, and customer-first approach, ensuring that we consistently exceed expectations. We believe that diversity drives innovation and that everyone deserves to feel valued and included. At EOS, we foster a culture of belonging where all team members are empowered to contribute, grow, and thrive. We are committed to creating an inclusive workplace that reflects the communities we serve and celebrates the unique perspectives of our global team. #IND

Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. We’re An Award-winning Employer Reflecting How Our Employees Are At The Very Heart Of Version 1 And What We Do • UK & Ireland's premier AWS, Microsoft & Oracle partner, • 3300+ strong, €350/£300m revenue business, • 10+ years as a Great Place to Work in Ireland & UK, • Best Workplace for Women in the UK & Ireland by GPTW, • Best Workplace for Wellbeing in the UK by GPTW We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you! Job Description Role purpose Clients are rapidly exploring AI-assisted experiences and automation. You’ll prototype and iterate multiple proofs of concept (POCs) using Microsoft Copilot Studio and Power Platform with the right ALM, testing and governance in place. You’ll guide developers day‑to‑day, liaise with product owners, and keep delivery moving — all while staying deep in the code/config. Key responsibilities • Design, build and iterate POCs with Copilot Studio and Power Platform (topics, orchestration, connectors, prompts, security), validate value quickly with stakeholders, and progress winning POCs towards production‑ready solutions., • Have in depth understanding of SharePoint / M365 (lists, libraries, site structure, permissions) and to guide use case development., • Own technical quality in a light‑touch lead capacity: set standards, perform code/solution reviews, mentor developers, and unblock delivery — without heavy line management overhead., • Apply ALM and DevOps for the Power Platform (environments, pipelines, solution packaging, deployment, and versioning)., • Implement testing strategies and non‑functional requirements (performance, security, accessibility)., • Integrate with APIs/third‑party services; contribute to patterns for secure connector usage and custom connector development., • Work in Agile client teams, partnering with Product Owners to refine requirements and sequence work., • Document and knowledge‑transfer: produce pragmatic documentation and handover materials for client teams. Qualifications • Hands‑on expertise with Power Platform: significant experience (generally ~5+ years) delivering solutions with Power Apps and Power Automate., • Copilot Studio experience building copilots (topics, generative answers, actions), connecting to data and services, and applying responsible AI & security controls., • SharePoint configuration proficiency (lists, content types, permissions, governance) and integration with Power Platform., • ALM & DevOps: environment strategy, solution layering, pipelines (e.g., Azure DevOps) for CI/CD, and backlog/work tracking., • Testing mindset with tools and approaches suited to Power Platform solutions, • Understanding and application of non‑functional requirements (performance, security, resilience, accessibility)., • Agile delivery & stakeholder skills: clear communication, requirement refinement, and pragmatic decision‑making in client squads. Nice to have • Development fundamentals with Microsoft stack (.NET/C#/TypeScript), API integration, and working with data stores (Dataverse, SQL, SharePoint)., • Dynamics 365 (CE) experience, • Microsoft certifications (e.g., PL‑900/100/200/400/500/600)., • Power BI exposure (reports, embedding) and Azure Integration Services (Functions, Service Bus, Logic Apps)., • Teams app development, UX/Accessibility awareness. Additional Information Why Version 1? At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability. • Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits., • Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme., • Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance., • Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme., • Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies., • Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat., • Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform., • Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes. And many more exciting benefits… drop us a note to find out more.

🚨 Now Hiring: 24/7 NOC Shift Lead – Belfast 🚨 We are seeking an experienced and proactive NOC Shift Lead to join a 24/7 operations team based in Belfast. This role is critical to ensuring the delivery of high-quality service across multiple clients, including those supporting national infrastructure. The ideal candidate will have a strong technical background, proven leadership ability, and a commitment to service excellence in a shift-based environment. 📍 Location: Belfast ⏰ Shift Pattern: 4 days on (7am–7pm), 4 days off, 4 nights on (7pm–7am), 4 days off 💼 Type: Full-time, 24/7 Operations Role Overview As a NOC Shift Lead, you will oversee the performance and coordination of the shift team, ensuring incidents are resolved efficiently and service levels are consistently met. You’ll serve as the escalation point for major incidents, provide process guidance, and drive continuous improvement across network operations. Key Responsibilities Operations Team Duties • Act as the first point of contact for customer-reported faults via phone or email., • Provide remote support, including configuration and link checks for field engineers., • Monitor network performance using SolarWinds and respond proactively to alerts., • Ensure all incidents are resolved within SLA targets and accurately documented., • Maintain clear and consistent communication with customers during fault resolution., • Escalate issues appropriately to internal and external stakeholders., • Conduct root cause analysis and contribute to ongoing service improvement. Shift Lead Responsibilities • Lead and coordinate shift team activities, including monitoring, call handling, and incident management., • Provide leadership and direction to ensure consistent, high-quality service delivery., • Manage escalations for major incidents and liaise with senior management., • Support and mentor team members to enhance technical knowledge and performance., • Oversee operational handovers and ensure all outstanding issues are clearly communicated., • Maintain system accuracy and ensure regular updates to customers., • Collaborate with third-party providers and carrier management teams to maintain service standards., • Drive process improvement initiatives and ensure SLA compliance (targeting 95%+ resolution rate). What We’re Looking For • Proven experience leading technical or NOC service teams., • Strong ability to manage incidents and coordinate with multiple stakeholders., • Experience in ITIL-driven environments with strict SLA adherence., • Excellent communication and problem-solving skills, with high attention to detail., • Capability to work effectively under pressure in a 24/7 operational setup., • Eligible for Security Clearance (SC minimum, NPPV3 preferred). Desirable Skills • Experience in high-pressure, service-critical environments., • Track record of staff training and team development., • ITIL Service Management certification. This is an excellent opportunity to take ownership of a high-impact role within a leading network operations environment. If you are passionate about leading teams, driving operational excellence, and maintaining high service standards, we’d love to connect.

Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. We’re An Award-winning Employer Reflecting How Our Employees Are At The Very Heart Of Version 1 And What We Do • UK & Ireland's premier AWS, Microsoft & Oracle partner, • 3300+ strong, €350/£300m revenue business, • 10+ years as a Great Place to Work in Ireland & UK, • Best Workplace for Women in the UK & Ireland by GPTW, • Best Workplace for Wellbeing in the UK by GPTW We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you! Job Description Key Responsibilities: • Embed a product-centric, agile delivery culture, enabling our teams to effectively and efficiently deliver products that drive forward our mission., • Facilitate communication, coordination, and alignment across teams and stakeholders., • Design and embed Agile delivery., • Maintain a focus on learning and continuous improvement., • Create an inclusive and effective team delivering innovative, high-value products., • Optimise team culture, performance, and health, supporting individuals and teams to operate at their peak and finding innovative ways to improve ways-of-working., • Establish and mature delivery management processes, including roadmap and release coordination., • Manage resource planning and allocation, identifying and mitigating risks., • Support product and technology leads in managing demand and delivery., • Drive continuous improvement and cross-team collaboration., • Drive Agile or Hybrid projects forward on time, to budget and best quality., • Stakeholder engagement and management., • Weekly overview and delivery assurance meeting., • Standard Delivery Manager duties including project scope, detailed project work-plan, RAID analysis, governance, documentation and risk management. Qualifications Skills & Experience: • Relevant tertiary qualification in technology, business, humanities, or engineering., • Demonstrable experience in Agile Delivery or Programme Management (preferred)., • You have a breadth of experience in agile frameworks and methods and have applied these in multiple stages of the project lifecycle in service or software delivery. You can apply and adapt these pragmatically and innovatively to meet the needs of a team and client. experience working with a range of agile frameworks, such as Scrum, Kanban and lean methodologies, and tools such as Jira, Trello., • You can build and maintain strong relationships., • You have experience mediating and mending relationships, and managing expectations of clients and stakeholders., • You can adjust your delivery management approach, including agile techniques and leadership approach to suit different client context and team needs., • Strong, stakeholder engagement, team enablement and coaching skills., • Leadership. You role-model positive and supportive servant leadership behaviours. You know how to adjust your leadership approach to meet the needs of a diverse team and create the right environment to keep team members motivated and empowered. You champion ways-of-working and a positive team culture., • Experience working with globally dispersed teams., • Communication - You have strong listening, and verbal and written communication skills, which you can leverage to build relationships and facilitate effectively, asking the right questions to ensure meetings remain focused. You have experience communicating sensitive messages and navigating difficult conversations, steering these towards positive outcomes. Commercial mindset and ability to drive culture change., • Experience with Pre-Sales, including contributions to proposals to win new business., • Experience leading Agile delivery in product-centric teams through discovery, alpha and beta phases, embedding continuous delivery, iteration and user-focused improvement., • Experience in delivering Software Development, Data or Cloud Migration projects. Planning And Project Execution • Experience collaborating with team members and clients to ensure the project roadmap will deliver what’s needed in the desired timeframe., • You can assess feasibility of delivery and identify risks and dependencies which may impact success, taking appropriate action before they become issues., • You can put plans into practice, keeping planning collaborative and agile and adjusting it as new learning comes to light., • You can coordinate a multi-disciplinary team to keep them focused on delivery, ensuring each team member’s contribution feeds into priorities and the critical path. Additional Information Why Version 1? At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability. • Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits., • Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme., • Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance., • Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme., • Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies., • Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat., • Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform., • Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes. And many more exciting benefits… drop us a note to find out more.

Company Description Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1. We’ve been awarded: Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our practices and our Digital, Data and Cloud team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. • UK & Ireland’s premier Oracle, Microsoft & AWS partner, • Market leader in Oracle ERP and Cloud Applications, • Consulting, implementation, and support services, • 3300+ strong, €347m/£302m revenue business, • ERP Partner of the Year & 10 years as GPTW to work in Ireland & UK Job Description Senior Oracle Cloud Financials Functional Consultant 2 DAYS PER WEEK REQUIRED ON CLIENT SITE (EAST MIDLANDS). EXPENSES COVERED. Lead, Innovate, and Transform with Oracle Cloud Financials Are you an expert in Oracle Cloud Financials, ready to elevate your career and make a significant impact? Version 1—the UK & Ireland’s premier Oracle Cloud partner and renowned 2023 Oracle EMEA Innovation Partner of the Year—is searching for a passionate Principal Oracle Cloud Financials Functional Consultant to spearhead next-generation finance transformations. Why This Role Excites • Lead flagship Oracle Cloud Financials projects across modules like GL, AP, AR, Cash Management, Tax, Procurement, Assets, and Expenses., • Own the client journey: From PoC configuration to workshops, integrations, data migrations, testing, and post-go-live enablement., • Showcase Oracle capabilities: Demonstrate Oracle Transactional BI, FRS, Smart View, and deliver tailored reporting insight., • Ensure client success: Drive user adoption, change management, quarterly release adoption, and deliver timely, high-quality status reports. You’re a Great Fit If You… • Have deep Oracle Cloud Financials domain expertise, including GL, AR/AP, Cash, Tax, Subledger Accounting, Procurement, Assets—ideally across several full cycles., • Are skilled in reporting tools like OTBI, FR Studio, and Smart View, and comfortable creating functional specs using OUM/AIM., • Thrive in stakeholder-facing environments, guiding workshops, capturing requirements, writing scripts, supporting UAT, and delivering KT., • Are organised, independent, and able to manage multiple, concurrent workstreams effectively., • Bonus: You have an accounting background, experience with broader EPM modules, or strong integration & REST/API skills. Why Version 1? • Award-winning workplace: Certified Great Place to Work in Ireland for 12 years, and a Best SuperLarge Workplace in the UK for five years running, • Elite Oracle credentials: Platinum partner with 700+ Oracle experts and over 570 certifications, recognised as EMEA Innovation Partner of 2023, • Unrivalled growth & benefits: Quarterly career Pathways, generous certification budgets, hybrid-first work, profit shares, private healthcare, pension, and enhanced parental leave., • Empowered culture: Values-led approach, ESG and CSR initiatives, mental wellbeing support, flexible, inclusive, high-trust environment Join a Global Team Collaborate with 700+ Oracle specialists across the UK, Ireland, US, Australia, India, and Slovenia. At Version 1, we're helping global organisations modernise finance, supply chain, and HR through award-winning solutions. Let’s Talk If you're a seasoned Oracle Cloud Financials professional ready to empower clients, drive transformation, and grow in a top-tier consultancy please apply or reach out to me. In summary: This is your opportunity to architect and lead pivotal Oracle Cloud Finance programs in a dynamic, award-winning, and future-focused environment. Ready to shape the future of modern finance? Let's make it happen. Senior Oracle Cloud Financials Functional Consultant Job Description You will be: • Leading and implementing primary Oracle Cloud Financials modules., • Configuring Oracle Cloud Instance for Client Proof of Concept, • Demonstrating Oracle Cloud Functionality, • Overseeing requirements definition, design and gap analysis, • Leading application configuration., • Driving forward functional support of technical activities such as data migration and integration,, • Leading solution validation workshops, • Overseeing testing support, training delivery, post go live support and other related aspects of functional implementation advice and guidance. Qualifications You will have customer-facing expertise in the following areas: • Oracle Cloud (SaaS): General Ledger, Account Payable, Accounts Receivable, Collections, Cash Management, Tax, Subledger Accounting, Procurement (including Self Service), Assets and Expenses., • Oracle Cloud Reporting: Oracle Transactional Business Intelligence, Financial Reporting Studio and Smartview., • Working with and supporting other implementation consultants as part of a project team., • Identifying and documenting business requirements and configuration using the Oracle OUM and/or AIM methodology., • Creation of high-quality functional specification documentation which can be used to detail business process and enable technical build where integrations are required between Oracle Cloud ERP and peripheral systems., • Support the client through full testing lifecycles and Go Live including test script creation., • Ensure full Knowledge Transfer to clients/support team including key user training., • Management of change requests through the development and testing lifecycle confirming to project management standards and scope, • Liaising with Oracle to ensure effective management of client SRs., • Ensure that clients are supported and kept up to date with latest Oracle Cloud quarterly releases., • Manage on-time project delivery and business expectations and ensure internal customer satisfaction., • Assist with risk management and change management on projects., • Advising clients on options, risks, and any impacts on other processes or systems, • Effectively communicating and driving project deliverables, • Completing tasks efficiently and in a timely manner, • Providing status and issue reports to the project manager/client on a regular basis Additional Information Why Version 1? Strong Career Progression & mentorship coaching through our Strength in Balance and leadership schemes with a dedicated quarterly Pathways Career Development review A large training budget for accreditations and educational assistance for courses relevant to your role. Version 1 Annual Excellence Awards & our ‘Call-Out’ platform where performance is called out and recognised. Moments that matter & our enhanced maternity & paternity leave policies for life’s journey. Our active ESG & CSR initiative allows you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion, and belonging schemes. • Quarterly performance-related profit share, • Certified Great Place to Work for 10 years in a row, • Flexible mix of Remote/Hybrid working options, • Pension, Private Healthcare Cover, Life Assurance plus This is an opportunity to join one of the fastest-growing Oracle ERP Consultancies in Ireland & the UK. PLUS, many more exciting benefits… drop us a note to find out more. Please note that you must have the legal right to live and work in the United Kingdom This is hybrid based with occasional travel to your nearest base office. Ashley Billington, Head of Talent Acquisition – Enterprise Applications (Oracle Cloud - ERP, HCM, EPM) +447840839370 We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at: Diversity, Inclusion & Belonging | Version 1 Careers Please note: We have an internal recruitment team and do not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly!

What you will be doing: Provide day-to-day technical support ensuring a high-quality service Attend sites/remote fix to achieve SLA Meet deliverables set by Service Delivery Manager & Project Managers on assigned activities Generate and prepare internal and external customer reports and proposals Ma

Solutions Architect BELFAST ARNOTT HOUSE Full time 2025-11-11 Posted Today R0288338 Location: BELFAST ARNOTT HOUSE, United Kingdom Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Title: Solution Architect Location: Belfast (Hybrid model) / Remote UK Imperva, A Thales Company is a leading cybersecurity provider delivering best-in-class solutions to protect data and all paths to it! Why Imperva, A Thales Company? 6,200 customers and 500 partners in 100+ countries worldwide. The leader in the Gartner Magic Quadrant for Web Application Firewalls for 5 straight years. The leader in the Forrester Wave for DDoS Mitigation Services, highest scoring for "current offering" and "strategy". Our market is growing and Imperva is leading the charge. We're actively seeking the right people to help us reach the pinnacle of performance. Are you ready for an exceptional challenge, where and what you deliver can really make a difference? If so, let's connect now. Job Description: We are seeking a Solution Architect with extensive experience in both technology and cyber security to be a trusted technical advisor to advance the adoption and value delivery of Thales's world-class cyber security products. The Principal Solution Architect serves a critical function within the organization by ensuring ongoing and ever-improving customer return-on-investment at scale. You will be responsible for meeting with customers at the various phases of product deployments as well as collaborating with other teams to ensure products are architected, deployed and configured in a manner to deliver maximum value throughout the customer journey. The Principal Solution Architect will also work to understand at a macro-level how customers are leveraging Imperva's product offerings, identify new emerging business and technical trends, and work closely with Product Management (PM) and Product Development (PD) to ensure the strategic product roadmaps align with evolving customer requirements and expectations. Key Areas of Responsibility: Drive product adoption, expansion, and customer engagement through webinars, digital content, and cohort engagement approaches (e.g., workshops, office hours, etc.). Collaborate across teams to drive effective customer programs. Partner with the CSMs to accelerate time to value and increase feature adoption thereby accelerating the customer life cycle journey to enable expansions more quickly and successfully. Contribute to the creation of content for the Digital CSM organization, Community, and other value-added collateral that can be shared with our customers at scale. Liaise with Product Management and Product Engineering teams to ensure a closed loop feedback model. Partner with services team members for health checks and value assessments. Build engagement playbooks and reach out to customers with a relentless focus on quick solutions and positive outcomes. Contribute and execute on Get Our Act Together (GOAT) plans for at-risk customers. Organize product-centric office hours where customers can become more familiar with the product and how to leverage it correctly. Responsible for conducting periodic customer health-checks Prepare and educate customers on new features and releases Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. Minimum Requirements: 10+ years technology experience. Excellent interpersonal, communication, presentation, and project management skills. Demonstrated facilitation, collaboration and problem-solving skills. Demonstrated ability to build effective working relationships with stakeholders leading to "trusted advisor status". Demonstrated competency in the ability to translate customer/business requirements into business solutions. Demonstrated understanding of the 360 customer experience, including but not limited to client business drivers and client value attainment (ROI/TCO). Deep understanding of the full software development lifecycle, application deployment processes, and automation (APIs). Strong knowledge of cloud architecture as well as the IT landscape. Proficient with at least one the following cloud service providers (AWS, GCP, Azure). Proven track record and demonstrable skills at presenting technical information at the business executive level or at the architect level. Ability to position, discuss and debate solution validation, using objection-handling skills. Proficient with and understanding the foundation concepts of data protection (key management and encryption). Highly motivated with the ability to work independently to successfully drive projects. Ability to travel to customer as needed. Applicants must have a valid work permit in the UK. #LI-VJ1 In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency. At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles. Great journeys start here, apply now!

Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. Were helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, were developing strategies and implementing solutions that enable the transformative change they need to own their future. As a member of the Huron corporate team, youll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Hurons collective strategies and enable real transformation to produce sustainable business results. Join our team and create your future. We are seeking a proactive and skilled IT Support Analyst to join our Corporate IT team in Belfast. This role is responsible for delivering high-quality technical support to end-users, maintaining local IT infrastructure, troubleshooting hardware and software issues, and escalating complex problems to senior IT staff. The ideal candidate is customer-focused, technically competent, and able to manage multiple priorities in a fast-paced environment. As part of the role, you will maintain accurate IT ticketing records, build strong professional relationships with users and colleagues, and ensure timely resolution of support requests in line with Service Level Agreements (SLAs).You will be required to: Provide daily onsite and remote IT support via phone, chat, and email, ensuring timely resolution of user issues. Troubleshoot and resolve issues across Windows, macOS, iOS, and Android platforms, including applications, hardware, and peripherals. Perform break/fix support and resolve technical issues promptly to minimize business disruption. Troubleshoot and maintain network connectivity, including wireless, VPN, and remote access solutions. Build, configure, and deploy workstations for new users, as well as upgrade and maintain existing equipment. Maintain and support local IT infrastructure, including servers, printers, and network devices, escalating complex issues as required. Manage IT asset inventory, including procurement tracking, maintenance, software licensing, and lifecycle management. Assist with IT projects, system upgrades, office relocations, and technology rollouts. Ensure all support activities are logged accurately in the IT ticketing system, including technical steps, resolution notes, and follow-up actions. Provide training and guidance to end-users on IT systems, applications, and best practices. Monitor and respond to alerts for system outages, backups, and performance issues to maintain high availability. Assist in creating and maintaining IT documentation, including standard operating procedures, troubleshooting guides, and knowledge base articles. Collaborate with cross-functional teams to implement technology solutions and process improvements. Proactively identify recurring issues and recommend preventative measures to reduce support tickets. Occasionally, participate in on-call rotations as needed to provide after-hours support. Qualifications & Skills Degree in Information Technology (IT), Computer Science, or related field (or equivalent work experience). 1+ years of relevant work experience within an IT Support capacity. Excellent communication skills, with the ability to convey technical information to non-technical users effectively. Proficiency with Windows OS and Microsoft Office products Ability to work independently and as part of a team. Ability to multitask and work effectively in a fast-paced environment Ability to work flexible hours including nights and weekends when required. Bi-Lingual: Fluency in both English & French. Certifications such as CompTIA A+ or Microsoft Technology Associate are desirable. Position Level:Analyst Skills: It Support Windows Microsoft CompTIA A+ Bilingual Benefits: Healthcare Bonus

Location: BELFAST ARNOTT HOUSE, United Kingdom Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Title: Solution Architect Location: Belfast (Hybrid model) / Remote UK Imperva, A Thales Company is a leading cybersecurity provider delivering best-in-class solutions to protect data and all paths to it! Why Imperva, A Thales Company? • 6,200 customers and 500 partners in 100+ countries worldwide., • The leader in the Gartner Magic Quadrant for Web Application Firewalls for 5 straight years., • The leader in the Forrester Wave for DDoS Mitigation Services, highest scoring for "current offering" and "strategy"., • Our market is growing and Imperva is leading the charge. We're actively seeking the right people to help us reach the pinnacle of performance. Are you ready for an exceptional challenge, where and what you deliver can really make a difference? If so, let's connect now. Job Description: We are seeking a Solution Architect with extensive experience in both technology and cyber security to be a trusted technical advisor to advance the adoption and value delivery of Thales's world-class cyber security products. The Principal Solution Architect serves a critical function within the organization by ensuring ongoing and ever-improving customer return-on-investment at scale. You will be responsible for meeting with customers at the various phases of product deployments as well as collaborating with other teams to ensure products are architected, deployed and configured in a manner to deliver maximum value throughout the customer journey. The Principal Solution Architect will also work to understand at a macro-level how customers are leveraging Imperva's product offerings, identify new emerging business and technical trends, and work closely with Product Management (PM) and Product Development (PD) to ensure the strategic product roadmaps align with evolving customer requirements and expectations. Key Areas of Responsibility: • Drive product adoption, expansion, and customer engagement through webinars, digital content, and cohort engagement approaches (e.g., workshops, office hours, etc.)., • Collaborate across teams to drive effective customer programs., • Partner with the CSMs to accelerate time to value and increase feature adoption thereby accelerating the customer life cycle journey to enable expansions more quickly and successfully., • Contribute to the creation of content for the Digital CSM organization, Community, and other value-added collateral that can be shared with our customers at scale., • Liaise with Product Management and Product Engineering teams to ensure a closed loop feedback model., • Partner with services team members for health checks and value assessments., • Build engagement playbooks and reach out to customers with a relentless focus on quick solutions and positive outcomes., • Contribute and execute on Get Our Act Together (GOAT) plans for at-risk customers., • Organize product-centric office hours where customers can become more familiar with the product and how to leverage it correctly., • 10+ years technology experience., • Excellent interpersonal, communication, presentation, and project management skills., • Demonstrated facilitation, collaboration and problem-solving skills., • Demonstrated ability to build effective working relationships with stakeholders leading to "trusted advisor status"., • Demonstrated competency in the ability to translate customer/business requirements into business solutions., • Demonstrated understanding of the 360 customer experience, including but not limited to client business drivers and client value attainment (ROI/TCO)., • Deep understanding of the full software development lifecycle, application deployment processes, and automation (APIs)., • Strong knowledge of cloud architecture as well as the IT landscape., • Proficient with at least one the following cloud service providers (AWS, GCP, Azure)., • Proven track record and demonstrable skills at presenting technical information at the business executive level or at the architect level., • Ability to position, discuss and debate solution validation, using objection-handling skills., • Proficient with and understanding the foundation concepts of data protection (key management and encryption)., • Highly motivated with the ability to work independently to successfully drive projects. #LI-VJ1 In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency. At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles. Great journeys start here, apply now!

Location: Belfast, United Kingdom In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible. Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. 2026 Procurement Apprentice – Level 3 Business Administration, Level 4 Procurement and Supply Start Date: 07 September 2026 Salary: £24,000 per annum Employee type: Permanent Location: Belfast Working Schedule: 37 hours a week, Monday – Thursday 8 hours a day, Friday 5 hours Are you excited to start a career in procurement and supply chain? Do you have a keen interest in learning how to negotiate and manage supplier relationships? Are you motivated to play a key role in a dynamic centralised team? If so, your journey could start here with Thales… What the role has to offer: • Practical learning and hands-on experience in tactical buying and procurement, • Opportunity to support cost-saving initiatives and efficient purchasing decisions, • Exposure to supplier management and maintaining positive supplier relationships, • Training in core procurement processes and procedures, • Experience in purchase order creation and management, • Developing customer service skills by supporting internal stakeholders, • Building confidence in problem-solving within supply chain operations, • Experience in contract administration and the basics of procurement law, • Collaboration with a centralised UK team on supply chain activities, • Support in developing skills in responsible and sustainable procurement, • Introduction to risk identification and management in the procurement context As an Apprentice Tactical Buyer, you will become a valued member of our UK centralised procurement team, working at the very heart of supply chain operations. You will gain essential experience in tactical buying, negotiation, and supplier relationship management, helping to ensure value and compliance for the business. You’ll learn to create and manage purchase orders, solve day-to-day supply chain challenges, and deliver excellent service to internal customers. Working closely with colleagues across functions, you’ll also develop your skills in contract administration and risk awareness, all while learning to promote ethical and sustainable procurement. This role offers practical experience and a strong foundation to build your career and progress in the procurement profession. Apprenticeship Programme: As a Procurement Apprentice you will enrol onto a three-year programme, which will include two parts. Firstly, you will complete a Level 3 Business Administration Apprenticeship over 1 year with Belfast Metropolitan College. This will be delivered via a blended delivery model including face to face teaching and remote learning. Upon completion of the Level 3, you will be supported to progress onto a Level 4 HLA in Procurement and Supply over a further 2 years, resulting in a CIPS Level 4 qualification. You will be based in our centralised procurement team in the UK, working alongside experienced professionals. Throughout the programme, you will receive on-the-job training, coaching, and support to develop your capabilities as a Tactical Buyer. Thales will support your professional qualifications as part of your development, and you’ll have access to a range of learning and development resources. Requirements: • 2 A-levels (or equivalent qualifications) at grade C or above, • 201 hours annual leave (plus a company day and bank holidays), • Company Pension, • Health Care Cash Plan, • Life Insurance, • Discount Portal, • Performance-related pay uplifts Closing date: Our applications will close at 11.59pm on Thursday 12 February 2026, this is the only time we will be accepting applications this year. Please note, we will be in contact by the end of February 2026 with details of next steps. PLEASE NOTE THAT ROLES MAY CLOSE EARLIER THAN THE ADVERTISED DEADLINE IF WE RECEIVE A HIGH NUMER OF APPLICATIONS. WE ENCOURAGE YOU TO APPLY AS SOON AS POSSIBLE TO AVOID MISSING OUT ON THIS OPPORTUNITY. Recruitment Process: For further information about our Future Talent recruitment process, including hints and tips, or to connect with a member of the Future Talent Team, a Graduate, or an Apprentice, please visit ___. Due to the nature of the work that we do at Thales all of our roles are subject to security restrictions. All successful candidates must possess the permanent right to work in the UK and will be required to go through Government security clearance at BPSS Level and to obtain full Security Clearance (SC) in line with the United Kingdom Security Vetting (UKSV) requirements below, prior to starting with us. This role requires Security Clearance (SC). It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant undergo, achieve, and maintain SC Clearance prior to commencing employment. Please visit the UKSV website for further guidance. To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. As part of the vetting process you will be asked to provide evidence of your identity, eligibility to work in the UK, time spent abroad over the last 5 years, as well as employment and / or educational history. For further details of the evidence required to apply for security clearance please follow this link - ___. Thales is an equal opportunities employer and diversity and inclusion are integral to the success of Thales. In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency. At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact ___ for mid to senior roles, or the ___ for graduate and apprentice roles. Great journeys start here, apply now!

Location: Belfast, United Kingdom In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible. Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. 2026 Procurement Apprentice - Level 3 Business Administration, Level 4 Procurement and Supply Start Date: 07 September 2026 Salary: £24,000 per annum Employee type: Permanent Location: Belfast Working Schedule: 37 hours a week, Monday - Thursday 8 hours a day, Friday 5 hours Are you excited to start a career in procurement and supply chain? Do you have a keen interest in learning how to negotiate and manage supplier relationships? Are you motivated to play a key role in a dynamic centralised team? If so, your journey could start here with Thales... What the role has to offer: • Practical learning and hands-on experience in tactical buying and procurement, • Opportunity to support cost-saving initiatives and efficient purchasing decisions, • Exposure to supplier management and maintaining positive supplier relationships, • Training in core procurement processes and procedures, • Experience in purchase order creation and management, • Developing customer service skills by supporting internal stakeholders, • Building confidence in problem-solving within supply chain operations, • Experience in contract administration and the basics of procurement law, • Collaboration with a centralised UK team on supply chain activities, • Support in developing skills in responsible and sustainable procurement, • Introduction to risk identification and management in the procurement context As an Apprentice Tactical Buyer, you will become a valued member of our UK centralised procurement team, working at the very heart of supply chain operations. You will gain essential experience in tactical buying, negotiation, and supplier relationship management, helping to ensure value and compliance for the business. You'll learn to create and manage purchase orders, solve day-to-day supply chain challenges, and deliver excellent service to internal customers. Working closely with colleagues across functions, you'll also develop your skills in contract administration and risk awareness, all while learning to promote ethical and sustainable procurement. This role offers practical experience and a strong foundation to build your career and progress in the procurement profession. Apprenticeship Programme: As a Procurement Apprentice you will enrol onto a three-year programme, which will include two parts. Firstly, you will complete a Level 3 Business Administration Apprenticeship over 1 year with Belfast Metropolitan College. This will be delivered via a blended delivery model including face to face teaching and remote learning. Upon completion of the Level 3, you will be supported to progress onto a Level 4 HLA in Procurement and Supply over a further 2 years, resulting in a CIPS Level 4 qualification. You will be based in our centralised procurement team in the UK, working alongside experienced professionals. Throughout the programme, you will receive on-the-job training, coaching, and support to develop your capabilities as a Tactical Buyer. Thales will support your professional qualifications as part of your development, and you'll have access to a range of learning and development resources. Requirements: • 2 A-levels (or equivalent qualifications) at grade C or above, • 201 hours annual leave (plus a company day and bank holidays), • Company Pension, • Health Care Cash Plan, • Life Insurance, • Discount Portal, • Performance-related pay uplifts Closing date: Our applications will close at 11.59pm on Thursday 12 February 2026, this is the only time we will be accepting applications this year. Please note, we will be in contact by the end of February 2026 with details of next steps. PLEASE NOTE THAT ROLES MAY CLOSE EARLIER THAN THE ADVERTISED DEADLINE IF WE RECEIVE A HIGH NUMER OF APPLICATIONS. WE ENCOURAGE YOU TO APPLY AS SOON AS POSSIBLE TO AVOID MISSING OUT ON THIS OPPORTUNITY. Recruitment Process: For further information about our Future Talent recruitment process, including hints and tips, or to connect with a member of the Future Talent Team, a Graduate, or an Apprentice, please visit Thales Future Talent - Connectr . Due to the nature of the work that we do at Thales all of our roles are subject to security restrictions. All successful candidates must possess the permanent right to work in the UK and will be required to go through Government security clearance at BPSS Level and to obtain full Security Clearance (SC) in line with the United Kingdom Security Vetting (UKSV) requirements below, prior to starting with us. This role requires Security Clearance (SC). It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant undergo, achieve, and maintain SC Clearance prior to commencing employment. Please visit the UKSV website for further guidance. To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. As part of the vetting process you will be asked to provide evidence of your identity, eligibility to work in the UK, time spent abroad over the last 5 years, as well as employment and / or educational history. For further details of the evidence required to apply for security clearance please follow this link - . Thales is an equal opportunities employer and diversity and inclusion are integral to the success of Thales. In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency. At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles. Great journeys start here, apply now!

Our client a global leader in high-speed connectivity with offices in Belfast are looking for an experienced Optical Support Engineer to join their team. You will be: Providing system-level pre- and post-sales support for customers. This includes answering incoming customer calls, performing testing, troubleshooting, and delivering remote technical support for optical networking products. An understanding of fiber-optic transport and/or switching protocols is essential. Experience with Element Management or Network Management systems is an asset. A basic understanding of data communications protocols, including Ethernet and IP networking, is beneficial. Specific Responsibilities Answer incoming calls from global customers and document, validate, and capture information required for technical investigation. Respond promptly and professionally to customer inquiries via phone, email, or chat, providing remote support for optical products. Troubleshoot and resolve network faults, performance issues, and configuration problems in a timely manner. Provide occasional after-hours and periodic weekend support as required by customer needs. Gather information needed to escalate issues to senior engineering teams. Utilize debug tools and lab resources to advance customer problem resolution. Provide customer feedback to internal teams as appropriate. Contribute to the technical knowledge base (KCS). Candidate Profile Strong interpersonal skills, with the ability to explain technical concepts to technical and non-technical audiences. Availability for onsite, in-person training and mentoring for approximately the first 6 months, followed by a hybrid work model. Customer-focused mindset with a commitment to exceptional service. Ability to work independently, manage priorities, and operate effectively in a fast-paced environment. Strong analytical and troubleshooting abilities. Motivated self-starter with strong time-management skills and enthusiasm for learning new concepts. Understanding of telecommunication transport and switching systems and optical networking. Experience troubleshooting fiber-optic transport and switching equipment. Ability to handle stressful situations with professionalism. Education and Experience Bachelors degree in Engineering, Computer Science, or a related technical field (or equivalent combination of education and experience). Experience in a customer-facing role is an asset. Foundational knowledge of fiber-optic transport and/or switching equipment. Basic problem-solving experience with OTN/SONET/SDH equipment, Carrier Ethernet, or related fiber-optic facilities is an asset You will receive Fantastic training and mentoring Career with a leading global company whose client base is with some of the worlds top known companies Excellent salary package, benefits and bonus The opportunity to join a team that will help and support you along the way Skills: IT Customer support Linux

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. Were a technology company that leads with our humanitydriving our business priorities alongside meaningful social, community, and societal impact. Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individuals passions, growth, wellbeing and belonging. Were a technology company that leads with our humanitydriving our business priorities alongside meaningful social, community, and societal impact. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require. Scope of Responsibilities Provide system level pre & post-sales support for CIENAs Customer base. This includes answering incoming customer calls, testing, troubleshooting and remote technical support for CIENA optical products. An understanding of fiber optic transport and/or switching protocols is essential. Experience with Element Management or Network Management systems would be an asset. Basic understanding of data communications protocols including Ethernet and IP networks is beneficial. Specific Responsibilities Answer incoming calls from our global customers as well as document, validate, and capture adequate information to facilitate a technical investigation. Respond to customer inquiries and provide remote technical support for issues related to our optical products promptly and professionally via various communication channels (phone, email, chat). Troubleshoot and resolve network faults, performance issues, and configuration problems in a timely manner. Provide occasional after-hours work to support customer business requirements. Periodic weekend working required. Recover information necessary to escalate reported issues to senior engineers. Utilize debug tools as well as lab research to advance customers technical problems. Provide Customer feedback to Internal teams as appropriate. Contribute to the technical knowledgebase (KCS) Education and Experience Bachelors degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with zero to three years related experience or equivalent combination of education and experience Experience in a customer facing role would be an asset. Foundational knowledge of the operation of fiber optic transport and/or switching equipment. Basic problem-solving experience with OTN/SONET/SDH equipment, Carrier Ethernet equipment or associated fiber optic facilities would be an asset. Candidate Profile Must have excellent communications skill with the ability to communicate in the English language both verbal and written. Excellent interpersonal skills, with the ability to communicate technical concepts to both technical and non-technical stakeholders. Availability for onsite, in-person training and mentoring for a period of approximately 6 months from start date after which a hybrid work model will be possible. Customer-oriented mindset with a strong commitment to providing exceptional customer service. Ability to work independently and prioritize tasks effectively in a fast-paced environment. Ability to analyze, troubleshoot and resolve problems. Motivated self-starter with excellent time management skills with a willingness and ability to learn new concepts. An understanding of transport and switching systems for telecommunications applications and Optical Networking System level trouble shooting on fiber optic telecommunications transport and switching equipment. Knowledge of computers, data communications, LINUX, Databases, and IP network experience would be a benefit. Experience with network management systems would be beneficial. Ability to deal with stressful situations. #LI-SG1 Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Based onsite at our Belfast NOC Job title: 24x7 NOC Engineer Job Description: Help strengthen our Team as our 24*7 NOC Engineer onsite at our Belfast NOC. Working 2 set of day shifts, so 4 days on (7am to 7pm), 4 days off, then 4 days on again, 4 days off and then do 2 set of night shifts so 4 nights on (7pm to 7am), 4 nights off, 4 nights on again, 4 nights off. Then start with days again. Capita TechOps 24/7 Network Operations Centre (NOC) Engineer Capita TechOps is seeking a skilled and customer-focused IT/Network Engineer to join our dynamic Operations Centre team. Based in Belfast, youll be part of a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. Youll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. If you thrive in fast-paced environments and enjoy solving technical challenges while delivering excellent customer servicethis role is for you. What you will be doing Act as the first point of escalation for customer calls. Log and manage faults/service requests via Remedy, resolving over 95% at first touch. Work within strict SLAs to ensure timely resolutions. Maintain accurate shift handovers and keep support tickets up to date. Keep customers informed throughout the fault lifecycle. Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT Systems. Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF. Liaise with third-party engineers and suppliers to resolve issues. Support field engineers with remote configurations and link checks. Monitor network health using SolarWinds. What we are looking for: Proven experience in IT Helpdesk or NOC environments. Strong troubleshooting skills in IT/Networking, with appropriate escalation practices. Background in enterprise network support; CCNA certification or equivalent experience preferred, Windows OS and server support. Experience working with third-party suppliers and managing escalations. Familiarity with ITIL service environments and SLA adherence. High attention to detail and ability to perform under pressure. Excellent communication and customer service skills. Eligible for Security Clearance. Foster respectful, collaborative relationships. Communicate openly and contribute to team success. Whats in it for you? Opportunity to progress your career. Shift allowance 23 days annual leave (rising to 27 days with time) with opportunity to buy more leave. The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice. Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform. Company matched pension, a cycle2work scheme, 15 weeks fully paid maternity, adoption and shared parental leave and plenty more. About Capita Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capitas 35,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. Were a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly. A publicly listed business with adjusted revenue of £2.6bn, Capitas areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions. Were embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders. What we hope youll do next: Choose Apply now to fill out our short application, so that we can find out more about you. Were an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. Were committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if youd like to discuss other changes or support you might need going forward, please email and well get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. Location: Newtownabbey , United Kingdom Time Type: Full time Contract Type: Permanent

NOC Manager Location: Newtownabbey / Belfast Salary: Up to 37k pa + 15% shift allowance Contract: Full-time, permanent Hours: Rolling shifts: days on / 4 days off (repeated) nights on / 4 nights off (repeated) About the Role We are seeking an experienced and proactive NOC Manager to lead our 24/7 Network Operations Centre (NOC) team. This role is key to ensuring smooth operations, maintaining SLA compliance, and providing leadership during shifts. The NOC Manager will coordinate incident management, support field engineers, and act as the primary point of contact for operational escalations. This is an excellent opportunity to join a growing Command Centre in Belfast, supporting multiple teams and operations, including remote teams outside Belfast. The NOC Manager will play a pivotal role in driving team performance and operational excellence. Key Responsibilities Managerial Duties: Oversee and allocate tasks across the shift team as NOC Manager. Ensure incidents are resolved efficiently and within SLA targets. Lead escalations during major incidents and liaise with senior management. Conduct root cause analysis and drive continuous service improvement. Maintain clear operational handovers and updates to stakeholders. Support team development, training, and performance reviews. Operational Duties: Act as first point of contact for customer-reported faults. Monitor network performance and respond to alerts using monitoring tools. Support field engineers remotely, including configuration and link checks. Escalate and communicate incidents appropriately to internal and external teams. Collaborate with third-party providers and Carrier Management teams. What We're Looking For Proven experience leading technical service teams as a NOC Manager. Experience managing third-party suppliers and escalations. Ability to coordinate major incidents while maintaining day-to-day operations. Strong communication skills and customer service excellence. Experience working in ITIL environments and meeting strict SLA requirements. High attention to detail and ability to perform under pressure. Eligible for Security Clearance (SC minimum, NPPV3 preferred). Desirable: Experience in high-pressure operational environments. Track record in staff training and development. ITIL Service Management certification. Benefits Competitive salary with 15% shift allowance Paid training and development opportunities Career progression within the Command Centre Pension scheme and other employee benefits Opportunity to work in a fast-growing operational environment Interview Process Stage 1: Microsoft Teams interview Stage 2: Face-to-face interview (optional) For further information on this role, apply to share your CV, or get in touch with VANRATH for a confidential chat. Skills: Leadership Communication Incident Management Problem-solving Team Coordination ITIL

No commute needed should you choose to work from home remotely. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Earn up to £700 per week part-time working from home.

Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with local and international companies.We guarantee 15-25 hours per week with an hourly pay of between £18 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You don't ha