Customer service remote jobs in BelfastCrear alertas

Join us as a Shift Manager and youll be part of a team that loves putting customers first. As part of the management team, youll be responsible for looking after the shop when the Manager isnt around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two shifts will be the same, during a typical shift you can expect to: Inspire the team to deliver amazing results and maintain the excellent standards of the shop Lead by example and serve our customers in a fast and friendly manner Prepare our much-loved products, including making sandwiches and managing the ovens Ensure our displays are fully stocked at all times, with plenty of choice available for our customers Keep the shop looking clean, tidy and presentable What we can offer you Competitive pay paid weekly Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products Free hot drinksfor you to enjoy while on shift Paid breaks allowing you to recharge your batteries We share 10% of all our profitswith our colleagues Health and Wellbeing App providing Remote GP and Physiotherapy services Holiday entitlement that grows as your career grows with us Colleague share plans to help you invest and save for your future Pension scheme to help you plan for your future. Well match your contributions up to 7% Confidential employee assistance app and helpline to help with your wellbeing Long service awards celebrating key milestones in your career Savings and discounts for your everyday shopping, leisure and wellbeing About you Youll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If youve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now! About us Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture how we behave and support each other. Everyones welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.

To be responsible and accountable for the performance of a call centre(s) to include achievement of financial targets including revenue generation, operational profitability and margin delivery, service levels, client requirements and KPIs. To lead, develop, motivate, manage and organise a number of teams across different client requirements through development of a high-performance culture. To be an effective member of the senior management team. Experience • Extensive knowledge and experience of successfully operating at a senior level in a contact centre environment, • Extensive knowledge and experience of managing multiple complex campaigns delivering to client requirements maintaining excellent client relationships to enable growth., • Proven track record in achieving financial targets including revenue, profit and margin achievement., • Excellent communication skills, • The ability to build a culture of openness, achievement and commercial success, • Proven track record in leadership of successful teams., • Must be able to work independently with remote management., • Displays vision in identifying new business opportunities with existing and potential clients for the benefit of the business and commercial awareness to drive these forward., • Committed to the delivery of a high level of customer service, able to establish strong working relationships with customers understand their needs and deliver commercial success., • Demonstrates the ability to challenge traditional approaches and looks for better ways of working., • Solid commercial awareness and the ability to act commercially to avail of profit opportunities in the short and longer term., • Drives for results and conveys urgency in driving issues to a conclusion., • Ability to persuade and influence others with proven negotiations., • Inspiring leader who can build a high morale, high performance culture, • Influences others and adds value in the delivery of the operational goals and targets., • Actively contributes to the development of skills of others by managing their performance, providing constructive feedback and providing development opportunities., • Good understanding of call centre technologies and proven experience of optimising the same., • Succession planning Key Results Area Achieving Financial & Non-Financial Targets • Drive centre profitability through dynamic process management, enhanced resource utilization, ensure the operational financial goals for the centre are met on a month by month basis and contribute to the overall financial objectives of the company., • Proactively analyse industry needs/trends and make recommendations to the Board as the need arises., • Work closely with the Client Services function to assess the potential development of existing client contracts and to drive performance to achieve such potential., • Identify and control business costs, recommend and implement improvements of budget performance and improve control mechanisms in conjunction with the Commercial function., • Work effectively with the Sales & Marketing function to take maximum advantage of any potential development of new clients., • Design, develop, deliver and monitor client, internal processes and KPIs., • Introduce robust and effective change controls in an environment where the situation is complex, continually changing, and difficult to analyse and control., • Identify opportunities to improve productivity Effective Operational Call Centre Management • Manage call quality, staffing levels and workflow to ensure maximum productivity, call and data handling efficiency., • Liaise with all departments to ensure KPI/SLAs are achieved., • Provide knowledgeable reference point for problem resolution and escalated contacts., • Ensure valid information is provided in handover to incoming duty manager and relevant others., • Identify and implement improvement actions within remit to maximise outputs of team., • Act as the recognised expert on TOPS at the site ensuring all management comply with TOPS, promoting and supporting TOPS., • Build a culture of effective two way communication using appropriate tools., • Engender a culture of two way communication that makes employees feel that their opinions are considered., • Ensure decisions made are explained and are effective, • Ensure open and honest communications are fostered through multiple channels and communication skills of team members are developed., • Ensure team members know who the operations management team are and that management are available to team members., • Develop and utilise a variety of communications methods to ensure that all team members receive appropriate and timely information regarding individual, campaign, site and company performance, • Build a culture of feedback and continuous improvement across the site or operational area incorporated into Company framework of monitoring, coaching and performance development., • Make employees feel valued, ensuring that attrition targets are met and positive, • Employee Survey feedback is achieved as well as building a high performing culture of positive employee relations where employees are actively engaged in the business., • Ensure employees are encouraged to remain with the company through a range of interventions including risk assessment of potential leavers, internal career development opportunities, succession planning., • Create a positive climate on the team through effective communications, team building, clear focus on objectives and regular feedback. Management of External Relationships / Suppliers • Maintain and grow the business relationship with professional bodies., • Proactively raise the Company profile within the marketplace both in terms of business and recruitment activity., • Build excellent relationships with client contacts as an enabler for market growth. ISO Standards • Provide management direction and support for information security in accordance with business requirements and relevant laws and regulations, • Support the organisation in identifying security requirements and assess the risks and threats., • Once risks and/or treats have been evaluated you will be responsible for being part of the decision-making work streams to agree and select the most appropriate controls that are presented to you. Competencies Required • Leadership, • Managing Performance, • Planning & Organising, • Corporate Awareness, • Developing others #LI-CW1

Complaints Handler – Banking & Financial Services (Remote) Teleperformance certified as great place to work UK in 2025! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Start Dates: Various 2026 • Salary: From £30,000 per annum, • Location: Work From Home, • Training: 2 weeks then 2 weeks Grad Bay, • Contract: Permanent, Full Time (40hrs) (must be fully flex), • Background Checking:, • Right to Work in the UK, • Criminal Record Check, • Credit Check, • CIFAS and Sanctions checks, • Any other associated checks Job Profile Summary We are looking for a highly motivated individual who delivers on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast paced environment and adapt well to change. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. TP and client values will be displayed at all times. Job Description • Work within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues., • Prepare routine letters, memoranda and reports for approval, while following up on pending issues., • Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities., • Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats., • Prepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports., • Collect and prepare standard data related to ongoing issues. Essential Experience: • Minimum 12 months experience of complaint handling in financial sevices regulated environement in the UK, • Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touchpoint and have a clear understanding of next steps, • Excellent verbal and written communicaton, • Organised, able to confidently manage assigned workloads whilst prioritising targets and deadlines, • Objection handling whilst remaining professional Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Job Description Vanrath are delighted to be working with a large, established organisation operating mission-critical, 24/7 services and is hiring a NOC Shift Lead to join an existing operations team. This is a key leadership role within a live operational environment, responsible for overseeing shift performance, incident management, and service delivery across multiple customers. Competitive salary (dependent on experience) 24/7 rolling shift pattern (days and nights) On-site operational role Structured shift handover and operational support Clear development and progression opportunities You will be part of a highly skilled operations function responsible for maintaining the availability and performance of critical network services. The organisation is committed to delivering high-quality, customer-focused support and continuous service improvement within a structured service management environment. As a NOC Shift Lead, you will oversee day-to-day shift operations, act as a senior escalation point, and ensure incidents are managed effectively and within agreed service levels. You will support and guide team members, coordinate major incidents, and work closely with internal teams and third-party providers to maintain service excellence. The Role Act as the first point of contact for customer-reported incidents via phone and email. Provide remote technical support, including configuration and connectivity checks for field teams. Monitor network performance using enterprise monitoring tools and respond proactively to alerts. Ensure incidents are resolved within agreed SLAs with accurate, meaningful documentation. Maintain clear and consistent communication with customers during incident resolution. Escalate issues appropriately to internal teams and external suppliers. Perform root cause analysis and contribute to service improvement initiatives. Allocate and manage workloads across the shift team. Provide leadership, guidance, and technical support to team members. Manage major incidents and coordinate escalation calls with stakeholders. Ensure effective shift handovers and clear communication of outstanding issues. Drive continuous improvement and support compliance with service targets. The Person Proven experience leading technical or operational support teams. Experience managing third-party suppliers and service escalations. Strong incident coordination skills, including major incident management. Excellent written and verbal communication skills. Demonstrated commitment to customer service excellence. Experience working within structured service management frameworks (e.g. ITIL). Ability to work effectively in high-pressure, 24/7 operational environments. High attention to detail and ability to manage competing priorities. Eligible to obtain required background or security clearance. Desirable Experience working in a Network Operations Centre or similar environment. Proven experience in coaching, mentoring, or developing team members. Service management certification.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

A leading IT development company in Belfast seeks a Desktop Technician to provide local and remote support, troubleshoot issues, and maintain IT systems. In this role, you will manage support tickets and provide excellent customer service in a dynamic environment, contributing to both individual and

UK Product Testers is a consulting firm that specializes in product testing and product development work. Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or m

Your new company Choice Housing Group Ireland are a registered charity and one of Northern Ireland's largest independent housing associations. As an organisation, they manage over 13,000 homes and provide services to more than 33,000 tenants. Choice work hard to develop new homes that are urgently needed within our communities and are committed to excellence and innovation in housing and serving their customers. Within the organisation, they are supported by their subsidiaries Choice Services, which delivers repairs and maintenance to their properties and Maple and May Ltd, which provide private rented housing and affordable housing for sale. Your new role This is an exciting opportunity for a Facilities Manager that is seeking a professional senior leadership role. As a newly created position within Choice Housing's asset services directorate, it will be based in Belfast City Centre and offers career development along with hybrid working, generous annual leave and a selection of other benefits and perks. The Head of Facilities Management will report to the Group Director of Asset Services and is responsible for leading and developing the organisation's Facilities management across Choice's property portfolio, ensuring safe, compliant and efficient environments for tenants, staff, and stakeholders. The role will provide strategic leadership in procurement, and be responsible for planning, contract delivery, service levels, and customer satisfaction whilst ensuring high standards of service delivery, value for money, and continuous improvement. The postholder will build strong internal and external partnerships, support the wider Asset Management Service and manage a team of more than 6 staff focused on Contracts, Cleaning, Security and Grounds Maintenance. The key responsibilities will cover: Strategic Leadership Contract Management Compliance Financial Management Personnel Management Auditing & Reporting A full job description is available on request. What you'll need to succeed As the Head of Facilities Management for Choice Housing, you will be required to hold relevant professional industry memberships and have the necessary experience and knowledge to lead, advise and mentor. As such, to be eligible for this position, you must meet the following criteria: Professional Essential: Full professional membership of an FM related body such as IWFM / RICS / CIBSE / BICSC or similar. Desirable: Degree or equivalent in a property management / estates / management related discipline. Experience Essential: At least 5 years' experience in a senior facilities role, including 5 years in management. Experience of managing contractors to meet performance targets/KPI's Strong leadership, people management, and problem-solving skills. Financial Essential: Proven experience managing large budgets, controlling costs, and demonstrating value for money. Aptitudes Essential: Proficiency in the use of IT systems, including FM software and Mobile working. A commitment to continuous improvement Desirable: Mentoring of staff. OtherEssential: Car driver and access to car. What you'll get in return Choice Housing offer a superb range of perks and benefits to complement a modern work-life balance. Salary - c.£67,000 28 days annual leave and 12 public holidays 12% employer pension contribution Essential car user allowance inclusive of car parking Hybrid working - currently 3 remote days per week Flexible working Death in service payment x3 annual salary 6 months' paid maternity leave, and 2 weeks paid paternity leave Bereavement leave Dedicated Health and Wellbeing champions/Mental Health First Aiders Learning and Development opportunities - including paid membership fees Health cash plan What you need to do now Closing date for application - Friday 13th February at 5pm. If you're interested in this role, contact Michael Dickson on 02890446900 or click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk TPBN1_UKTJ

Support Technician (Moodle / Totara) Corvus People is recruiting for our client whose head office is in Belfast however this is a remote first role, this customer-focused Support Technician position supports clients using Moodle LMS, Moodle Workplace, and Totara TXP, delivering high-quality technical assistance and an excellent customer experience. You will: Provide technical support via phone, video, and support portal for Moodle and related learning platforms Troubleshoot and resolve technical issues, escalating complex cases when required Understand customer needs and deliver solutions aligned to service levels Install, configure, update, and upgrade learning platforms and integrations Manage application configuration and third-party integrations Work closely with consultants and system teams to ensure smooth handovers Contribute to knowledge bases and continuous improvement initiatives Proactively engage customers to speed up issue resolution About You: Minimum 2 years’ experience in a technical support role Northern Ireland or UK based (happy to travel to Belfast for work when needed) Strong experience with Moodle LMS, Moodle Workplace, and/or Totara Confident troubleshooting technical and integration issues Customer-focused with excellent communication skills Quick learner with strong problem-solving ability £30-£35k depending on experience and fantastic benefits to include flex working, life cover, birthday vouchers and day off bonus, 35 days leave and much more. To apply follow the link

A world-leading organization is seeking a Service Designer for a 6-month remote contract, with up to 1 day per month onsite in London. The role involves reviewing end-to-end service journeys, managing service design projects, and engaging with stakeholders to ensure successful outcomes.

In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the UK market.

In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the UK market.

In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the UK market.

In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the UK market.

In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the UK market.