Technical Account Manager
27 days ago
Edinburgh
💼 Technical Account Manager – Enterprise SaaS 📍 Edinburgh preferred (London / Remote considered) 💰 £60k–£70k base 📈 Enterprise SaaS | Client Delivery | Technical Relationship Management A high-growth enterprise SaaS business is hiring a Technical Account Manager to support a portfolio of complex, high-value clients operating in regulated and high-stakes environments. This role is ideal for someone who enjoys being the technical anchor for customers — combining product knowledge, service delivery, and relationship management to ensure long-term success and retention. 🧠 The Opportunity The platform supports critical workflows where reliability, security, and precision are essential. Customers are sophisticated, highly engaged, and expect a trusted technical partner — not just reactive support. You’ll work closely with senior internal stakeholders and act as a bridge between customers, technical teams, and commercial functions, helping clients get the most value from a complex SaaS product. 🎯 What You’ll Be Doing • Acting as the primary technical contact for a set of enterprise customers, • Supporting account plans, customer health, and long-term engagement, • Helping customers optimise usage, configuration, and adoption, • Managing technical queries and escalations, coordinating internal teams as needed, • Contributing to service improvements and product feedback loops, • Supporting expansion opportunities through strong technical credibility This is a hands-on role where attention to detail, ownership, and calm problem-solving matter. 🔍 What They’re Looking For • Experience in a technical, customer-facing role within a SaaS business, • Strong stakeholder management skills with enterprise or institutional clients, • Comfortable discussing integrations, configurations, and SaaS platforms at a practical level, • Able to translate technical detail into clear, customer-facing outcomes, • Organised, proactive, and confident working across multiple teams, • Background in complex, regulated, or professional-services environments is beneficial 🌟 Why This Role Stands Out • Enterprise customers with long-term relationships and high engagement, • A trusted, senior-facing role with real influence on customer experience, • Collaborative culture across product, engineering, and commercial teams, • Flexible working model with an Edinburgh preference, • £60k-£70k basic