1st Line Technician
15 days ago
Brighton
Role: 1st Line TechnicianLocation: Brighton (Office-based initially, moving to home working following training)Hours: Monday - Friday, 9:00am - 5:30pm, 37.5 hours per weekPay: £25,000 per annumAn excellent opportunity has arisen for a 1st Line Technician to join one of our longstanding clients, an innovative business based in Brighton.This is a great opportunity to join a small technical team, supporting customers across connectivity, networking, communications, and technical services, with ongoing training and development available.Benefits: • Workplace pension, • Private healthcare, • Annual leave allocation, • Training materials for certifications, • Individual and company-based bonuses, • Potential future travel opportunities The Requirements: • Previous Helpdesk / 1st Line Support experience desirable but not essential, • Basic networking knowledge, including routers, switches, firewalls, VoIP, LAN/WAN, • Strong written and verbal communication skills, • Confident telephone manner and customer service approach, • Methodical problem-solving skills, • Excellent organisation and time management, • Ability to work well within a team, • Positive, flexible, and proactive attitude, • Willingness to learn new technologies and pursue ongoing training The Role: • Providing remote and customer-facing technical support, • Logging, troubleshooting, and resolving customer faults, • Monitoring internal systems and responding to service issues, • Supporting technical administration for connectivity and voice products, • Assisting with internal systems and LAN equipment, • Recording and maintaining internal process documentation, • Supporting projects and onsite installations where required, • Liaising with internal departments, suppliers, and telecom partners If you're keen to join an exceptional team offering technical variety, ongoing training, and long-term development opportunities, please apply to this 1st Line Technician role or contact Jamie Watson at Clearline Recruitment on between 9:00am - 5:30pm, Monday to Friday.