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  • Shift Leader | Edinburgh
    Shift Leader | Edinburgh
    5 days ago
    Full-time
    Edinburgh

    About Blank Street At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Start Something Extraordinary... As a Shift Leader at Blank Street, you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference. You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams' best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood. Who We're Looking For • Love for cafe culture and people, • Friendly, open and approachable person who is able to work well with others, • Strong knowledge of coffee and equipment is a must, • Strong decision-making and multi-tasking skills, • Strong interpersonal communication skills, • Passionate about delivering excellent customer connections to create a regular customer base, • Able to work at a fast pace in high-volume environments, • Be an exemplary ambassador of our brand to new neighbourhoods What You'll Own • Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy, • Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipes and training for menu items and processes and that they are in the correct uniform, are upbeat and vibes are positive, • Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift, • Positive and solution-focused handling of any minor customer issue, • At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store Requirements • Experience in the customer service or hospitality industry, • Availability that meets the needs of our cafes, • Full Time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday), • Availability to work between 6:30 am and 9:00 pm, • Weekend and holiday availability preferred, • You must be authorised to work in the UK

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  • Sales Executive
    Sales Executive
    26 days ago
    £34000–£42000 yearly
    Full-time
    Edinburgh

    Role Overview UK Cultour & Education Ltd is seeking a proactive and commercially driven Sales Executive to support the growth of our international business, particularly in collaboration with partner agencies in China. The successful candidate will act as a key point of contact for both existing and prospective clients, providing tailored advice on our education, travel, and cultural exchange services in the UK. The role involves handling enquiries, recommending suitable programmes, and processing orders for services that may require a degree of technical or specialist knowledge. This position requires strong communication skills, cultural awareness, and the ability to build long-term client relationships in a fast-paced, international environment. Key Responsibilities Develop and maintain strong relationships with existing clients, particularly overseas partner agencies Identify and engage with prospective clients to expand the company’s market presence Provide professional advice on UK-based education, tourism, and cultural programmes Respond to client enquiries and convert leads into confirmed bookings or service orders Handle sales processes from initial enquiry through to completion Collaborate with internal teams to ensure services are delivered effectively and meet client expectations Maintain accurate records of client interactions, sales activities, and pipeline development Stay informed about market trends, UK visa considerations, and relevant service offerings Recruitment Requirements Proven experience in sales, business development, or client relationship management Strong communication and negotiation skills Ability to understand and explain services that may involve technical or specialised knowledge Experience working with international clients, ideally within the education or travel sector Cultural awareness, particularly in relation to the Chinese market Fluency in English; Mandarin Chinese is highly desirable Self-motivated, target-driven, and able to work independently as well as part of a team Right to work in the UK

    No experience
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