Support manager jobs in ManchesterCreate job alerts

Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 28 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! Join our amazing team as our Bar Assistant Manager! YOUR MISSION: - You will be part of a BIG MAMMA Bar team! - You will be managing the daily operations of the bar alongside the Bar Manager. - You will delegate tasks, coach and support the team, run services, lead briefings, onboard new team members, train the team and more! - You will participate in monthly inventory, assist with ordering and implement seasonal menu changes. - You will maintain health and safety standards and maintain cleanliness and organisation behind the bar. - You will spread magic and make our customers live the best moment of their day! - You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude. YOUR SKILLS: - Big Smile and passion for Italian food! - Great energy, proactive attitude and team spirit - Excellent customer service, communication and leadership skills - Expert bar knowledge including classic cocktails - Previous experience as a bar supervisor/assistant bar manager in a fast paced environment - Flexible availability, including weekends and evenings OUR OFFER: - Permanent, full-time position - £ 17.21 per hour + Tronc Point - 5 days working week with 2 consecutive days off - Tasty staff food served family style - 15% Employee discount in all of our restaurants - £500 referral bonus when you refer a friend - Employee of the Month award - Open Up - free, confidential mental health and wellness support - Wagestream: Financial Well-Being platform that allows you to access your wages between paydays - Regular training \& growth opportunities - Mobility across all of our venues in the UK and Europe Ti aspettiamo! BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law. #JoinBigMamma $17.21 / hour

Looking to earn extra income with flexible hours? Whether you're a student, working parent, or already have a full-time job, this position offers both remote and on-site options—so you can work when it suits you best: mornings, evenings, or weekends. Responsibilities: Support community-based tasks and coordination Assist with basic admin duties: emails, data entry, schedules Help manage communication across teams Optional participation in community events (on-site roles only) Requirements: Basic proficiency in English (written and spoken) Reliable internet connection Availability to work flexible hours (minimum of 2–3 hours per day) Good communication skills and attention to detail No experience required — full training will be provided Must be 23 years and older

Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 27 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! Join our amazing team as our Chef de Partie in Cold Section! YOUR MISSION: - You will be part of a BIG MAMMA kitchen team! - You will be overseeing the cold section and preparation of cold dishes, antipasti and insalate! - You will be onboarding and training new cold section and prep chefs, working closely with kitchen management and ensuring the cold section is operating smoothly. - You will respect health \& safety standards and maintain cleanliness and organisation in the kitchen. - You will spread magic and make our customers live the best moment of their day! - You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude. YOUR SKILLS: - Big Smile and passion for Italian food! - Great energy, proactive attitude and team spirit - Excellent teamwork, leadership and communication skills - Previous experience as a Chef de Partie - Flexible availability, including weekends and evenings OUR OFFER: - Permanent, full-time position - £15.71 per hour + Tronc Point - 5 days working week with 2 consecutive days off - Tasty staff food served family style - 15% Employee discount in all of our restaurants - £500 referral bonus when you refer a friend - Employee of the Month award - Open Up - free, confidential mental health and wellness support - Wagestream: Financial Well-Being platform that allows you to access your wages between paydays - Regular training \& growth opportunities - Mobility across all of our venues in the UK and Europe Ti aspettiamo! BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law. #JoinBigMamma $15.71 / hour

Job Title: Personal Assistant & Office Administrator We are currently seeking a Personal Assistant & Office Administrator to join our team. This is a dynamic, hands-on role ideal for someone with strong organizational skills and prior experience in the services industry. Key Responsibilities: Provide direct support to management with scheduling, communication, and task coordination Oversee day-to-day office administration and ensure smooth operations Handle correspondence, filing, and document management Assist with basic bookkeeping and liaising with clients or suppliers as needed Maintain a professional and organized office environment Requirements: Proven experience in a similar role, ideally within a service-based business Excellent communication and time-management skills Strong attention to detail and the ability to multitask Proficiency in Microsoft Office and general office software Ability to work independently and handle confidential information

Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 27 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! Join our amazing team as our Chef de Partie in Hot Section. YOUR MISSION: - You will be part of a BIG MAMMA kitchen team! - You will be working in the hot section and preparing our authentic Italian dishes from scratch. - You will follow the recipes and directions from the kitchen management. - You will respect health \& safety standards and maintain cleanliness and organisation in the kitchen. - You will spread magic and make our customers live the best moment of their day! - You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude. YOUR SKILLS: - Big Smile and passion for Italian food! - Great energy, proactive attitude and team spirit - Excellent teamwork, leadership and communication skills - Previous experience as a Chef de Partie in a busy hot section - Excellent knowledge of Italian dishes - Flexible availability, including weekends and evenings OUR OFFER: - Permanent, full-time position - £16.46 per hour + Tronc Point - 5 days working week with 2 consecutive days off - Tasty staff food served family style - 15% Employee discount in all of our restaurants - £500 referral bonus when you refer a friend - Employee of the Month award - Open Up - free, confidential mental health and wellness support - Wagestream: Financial Well-Being platform that allows you to access your wages between paydays - Regular training \& growth opportunities - Mobility across all of our venues in the UK and Europe Ti aspettiamo! BIG MAMMA is an equal-opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law. #JoinBigMamma $16.46 / hour

Sales Executive – Fundraising Location: Manchester City Centre Job Type: [Full-Time/Part-Time] About the Role We are seeking a dynamic and goal-oriented Sales Executive to join our fundraising team. In this role, you'll be instrumental in generating revenue, building lasting relationships, and increasing awareness of our mission and initiatives. Key Responsibilities Identify and approach prospective donors, businesses, and sponsors to secure financial contributions. Cultivate and manage relationships with both new and existing supporters. Deliver persuasive fundraising presentations in person, over the phone, and via digital platforms. Consistently meet or exceed individual and team sales targets to drive revenue growth. Stay informed on market trends to uncover new fundraising opportunities. Work closely with the marketing and events teams to boost donor engagement. Keep accurate and up-to-date records of all interactions, pledges, and donations using CRM systems. What We’re Looking For Previous experience in sales, fundraising, or business development. Excellent communication, interpersonal, and negotiation skills. Ability to work independently as well as collaboratively within a team. Passionate about making a difference and connecting with diverse communities. Results-driven with a proactive and enthusiastic approach. Experience in face-to-face or telephone-based sales is a strong advantage. Why Join Us? Commission-based salary with attractive performance incentives. A rewarding opportunity to work with a purpose-driven and passionate team. Access to career development and training programs. Be part of meaningful initiatives and help create positive change. Ready to make a difference through sales? Apply now and join us in supporting vital causes!

Job Summary We are seeking a skilled Shop Supervisor to oversee our retail operations, ensuring smooth day-to-day running of the shop. The ideal candidate will have strong leadership abilities and a passion for delivering excellent customer service. You will have to monitor sales activities to ensure that customers receive satisfactory service and quality goods. will be responsible to reconcile cash receipts, inventory-taking, or in performing services for customers. liable to enforce safety, health, and security rules. Implement measures to avoid stock damage and theft, monitoring displays, and product defects. It is also vital to investigate market trends, and addressing customers requests and complaints. good understanding of marketing, sales, and also possess a strong understanding of the retail shop industry, supervisory skills, knowledge of consumer trends, and competency in retail management. Familiarity with applicable rules and regulations is also vital Responsibilities - Supervise and coordinate shop staff, providing guidance and support as needed - Manage inventory levels and order stock when necessary - Monitor sales performance and implement strategies to drive sales growth - Ensure the shop is clean, organised, and visually appealing at all times - Handle customer inquiries, resolve issues, and process transactions - Train new employees on shop procedures and product knowledge - New and alternate vendor and product developments to increase products portfolio to enable business venture for handling dynamic needs of customers - Proven experience in a supervisory or managerial role, preferably in a retail environment - Strong leadership skills with the ability to motivate and develop a team - Excellent communication and interpersonal abilities - Proficiency in sales management and inventory control - Bilingual proficiency is advantageous - Familiarity with phone etiquette and administrative tasks - Join our team as a Shop Supervisor and take the next step in your retail career! - Job Type: Full-time - Pay: £31,000.00-£39,000.00 per year - Education: - GCSE or equivalent (preferred) - Experience: - Retail sales: 3 year (preferred) - Supervising experience: 2 year (preferred) - Customer service: 1 year (preferred) - Retail management: 1 year (preferred) - Management: 1 year (preferred)

• Liaised with clients to understand project objectives, recommend appropriate media amd establish realistic timelines for successful project execution. • Conducted in-depth market and competitor analysis to develop innovative, cost-effective design strategies tailored to branding and marketing objectives. • Created and presented comprehensive design proposals, including color palettes and digital mockups to communicate visual concepts effectively. • Developed high-impact visual content for Logos, Digital Signage, Freestanding Digital Posters, Outdoor Advertising, and Amazon-focused campaigns—including Listing Images, A+ Content, Storefront Visuals, Brand Story Images, Sponsored Brand Campaign Assets, Seller Profile Images, and Brand Posts, ensuring alignment with content restrictions of Amazon. • Designed and managed production of a wide range of marketing materials such as brochures, signboards, leaflets, social media graphics, and exhibition stands. • Prepared detailed specifications and technical documentation to support flawless production and realization of design projects. • Oversaw project delivery, maintaining high standards of quality, consistency with brand guidelines, and adherence to client expectations and timelines.

E-commerce Customer Service Manager – Key Duties 1. Policy & Procedure Development 2. Designs platform-specific policies (e.g., Amazon/Ebay/TikTok Shop returns, refunds, seller-buyer disputes). 3. Implements automated workflows (e.g., chatbots, responses) for common issues like order tracking, cancellations, and returns. 4. Ensures compliance with marketplace rules (e.g., Amazon’s A-to-Z Guarantee, eBay Money Back Guarantee). 5. Team Coordination & Supervision 6. Manages remote or hybrid support teams handling emails, live chat, and social media inquiries. 7. Monitors KPIs (response time, resolution rate, CSAT) to meet marketplace performance standards. 8. Trains agents on e-commerce tools (e.g., Shopify, Zendesk, Seller Central). 9. Customer Feedback & Escalation Handling 10. Analyzes negative reviews, chargebacks, and disputes to identify trends (e.g., late shipments, counterfeit claims). 11. Works with logistics, sellers, and marketplace reps to resolve high-priority cases (e.g., lost packages, counterfeit claims). 12. Uses sentiment analysis tools to track customer satisfaction trends. 13. Cross-Functional Service Improvements 14. Collaborates with Supply Chain to reduce delivery delays (e.g., coordinating with 3PLs). 15. Advises Product Listings Team on fixing misleading descriptions or images causing returns. 16. Shares insights with Marketing to adjust promotions that lead to unrealistic customer expectations. 17. Help & Advisory Services 18. Optimizes self-service options (FAQs, automated refund systems). 19. Coordinates 24/7 multilingual support for global marketplaces. 20. Implements post-purchase engagement (e.g., follow-up emails, review solicitation). E-commerce Specific Skills ✔ Platform Expertise – Knows Amazon Seller Central, eBay Seller Hub, or TikTok Shop policies. ✔ Tech-Savvy – Familiar with CRM tools (Gorgias, Freshdesk), order management systems, and AI chatbots. ✔ Data-Driven – Uses analytics (e.g., returns rate, NPS) to drive decisions. ✔ Crisis Management – Handles viral complaints (e.g., TikTok backlash) or mass order issues (e.g., holiday delays).