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Job Title: Business Support Manager Location: Cardiff, hybrid Reports to: Director Salary: £40,000 per annum Type: Full-Time, Permanent Job Summary: The Business Support Manager will be responsible for providing comprehensive administrative, operational, and strategic support to ensure the smooth functioning of the business. This role requires a dynamic individual with strong organizational, communication, and management skills who can work cross-functionally with teams across the organization to enhance efficiency, streamline processes, and contribute to the overall success of the business. The Business Support Manager will also be responsible for overseeing administrative staff, managing resources, and ensuring that business operations are aligned with company goals. The successful candidate will work 37.5 hours per week and will solely work for Inawizdom Ltd. Key Responsibilities: Operational Efficiency: Streamline and optimize business processes to ensure efficient operations across departments. Identify and implement systems, tools, and processes to improve business workflows. Administrative Leadership: Lead and manage a team of administrative and support staff. Provide guidance, mentorship, and support to ensure high performance and continuous professional development. Resource Management: Oversee the management of business resources, including office supplies, equipment, and technology, to ensure operational efficiency. Develop budgets, monitor expenditures, and allocate resources effectively. Project Management: Support and manage cross-functional projects by coordinating resources, timelines, and deliverables. Track project milestones and ensure deadlines are met. Reporting & Analysis: Prepare reports, presentations, and data analyses for senior leadership to inform business decisions. Identify key performance metrics and provide insights for operational improvements. Stakeholder Collaboration: Act as a liaison between various departments and senior leadership to ensure smooth communication and collaboration. Build and maintain strong working relationships with internal and external stakeholders. Compliance & Policies: Ensure that business operations comply with internal policies and external regulations. Update and implement business policies and procedures where necessary to ensure governance and compliance. Risk Management: Identify and mitigate operational risks that could impact the efficiency and success of the business. Implement risk management strategies and contingency plans. Strategic Planning: Collaborate with senior leadership in the development and execution of business strategies. Provide operational insights to support long-term planning and organizational growth. Customer Service Excellence: Maintain a customer-focused mindset by ensuring that the support functions contribute to a high level of service delivery both internally and externally. Qualifications: Education: Bachelor’s degree in Business Administration, Management, or a related field (Master's degree preferred). Experience: At least 3-5 years of experience in a business support or operations management role, preferably in a fast-paced or growing organization. Prior experience in managing teams and budgets is essential. Skills: Strong organizational and multitasking skills. Proven ability to lead, manage, and develop teams. Excellent written and verbal communication skills. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and project management tools. Analytical mindset with the ability to interpret and act on data. Strong problem-solving skills and a proactive approach to identifying and resolving issues. Personal Attributes: High attention to detail. Ability to work independently and as part of a team. Adaptable and able to thrive in a dynamic environment. Strong leadership qualities and the ability to motivate and influence others. A customer-centric approach with a focus on service excellence. Benefits: Competitive salary and bonus structure. Generous holiday entitlement. Professional development opportunities. Health and wellness programs. Pension scheme and other company benefits. How to Apply: Please submit your CV and a cover letter outlining your qualifications and experience by 30 October 2024.

IT Trainer Experience in either device training/ Digital Training Consultant/ Product Training/ Technical Training Paying up to £33,000 + £4,000 Car 12-month fixed term contract. - Cardiff or Swansea HRCareers & Nationwide Recruitment has exciting new Product Trainer/ Technical training roles for a successful business The role will suit someone who is a Learning and Development / Product Trainer/ Training officer, who has delivered product or digital training across multi-site; locations. This is a home-based role with frequent travel across your region. The successful product trainer/ digital training expert will support the Operational L&D Managers, delivering first-class product and digital training to their sites. In turn, the delegates will provide training at their site. Experience: Previous training delivery to many delegates. Digital or product training/ ideally within a health and social care sector. Experience in presenting/delivering Digital / Technical training / training on handheld devices/ handheld computers Ideally, experience within the health and social care, hospitals, care homes, nursing homes, facilities management, or, utilities, or service sector; Experience in delivering handset training, digital products, and soft-skills training. Coaching, mentoring, and developing soft skills such as facilitation skills/coaching to others. The role will require the successful digital / product trainer to drive to various sites as you will be supplied with various training paraphernalia e.g.laptop, projector, flip chart, mobile phone, printer/scanner. You will claim mileage and subsistence back. Wales Commutable from Wales, Welsh borders, Aberystwyth, Abergavenny, Barry, Brecon, Bridgend, Caernarfon, Carmarthen, Chepstow, Colwyn Bay, Conwy, Denbigh, Ebbw Vale, Fishguard, Haverfordwest, Holyhead, Llandudno, Llanelli, Merthyr Tydfil, Milford Haven, Neath, Newtown, Pembroke, Pontypridd, Port Talbot, Porthcawl, Prestatyn, Rhyl, Swansea, Tenby, Wrexham, Bath, Somerset, Bristol, Cardiff, Swansea, Bangor, St Davids, Newport, St Asaph and Wrexham. Hybrid working hybrid role, hybrid position, days per week remote, remote or flexi, hybrid work, days remotely, worked from home, days from home, Mixture of home and site working, part-remote, hybrid arrangements, hybrid basis, hybrid options, hybrid option, hybrid Remote, hybrid arrangement, role is hybrid, position is hybrid, working hybridly, hybrid workplace, Remote/Hybrid, WFH, working from home