Client services manager jobs in Manchester

Are you looking to advance your career in a fast paced, fun environment? We are an outsourced sales and marketing agency operating through face-to-face campaigns. We conduct direct marketing methods to get our clients’ brands recognised, representing them with a huge level of expertise, understanding and passion. We’ve created an in house programme unlike any other business, to give people the chance to develop: - negotiation & communication skills - resilience - networking - project management - marketing, sales and customer service We’re looking for the next wave of competitive, enthusiastic and ambitious people to join our team.Want to know more about our services? We’re only on the other end of an email, drop us a message. 25K salary including uncapped commission. Travel opportunities. Networking events. Winners dinners.

MAIN DUTIES To maintain a basic caseload of around 180 Housing Disrepair Pre Lit/Litigated cases. This will include complying with the Housing Disrepair pre action protocol, assessing liability, drafting court documentation, issuing court proceedings via Part 7 CPR, complying with court directions, document and letter creating in addition to the use of the telephone/email, review of RICs report, review of medical records, collation of special damages, collage of medical evidence, submission of full details, negotiations and settlements. To comply at all time with the case management system and be responsible for the maintenance and accuracy of its information. To comply with all key dates including court directions, limitation and hearing dates. To be responsible for the pro-active maintenance of their own task pad. Identify any complications within their caseload and immediately refer to their team leader. To assess liability and make an initial assessment of special damages. Contact clients by telephone and maintain regular and pro-active telephone contact with clients as required by our SLA’s. To demonstrate an ability to work to deadlines and be self-sufficient. Be able to achieve financial and administrative targets on a monthly basis as set by their team leader. Demonstrate a flexible approach to work, including hours of working. To demonstrate a commercial awareness and a pro-active approach to all aspects of work. Demonstrate the ability to work effectively as part of a team, while maintaining responsibility for their own caseload. To comply with Lexcel and/or client service standards, client care and protocols. To demonstrate IT literacy by utilising a full range of internal and external systems inclusive of MS Outlook, MS Word and Pro Claim. To demonstrate effective planning, organisation and decision making skills and work to deadlines and time limits. To assess liability under the supervision of your Team Leader. To ensure that appropriate communication methods are utilised to ensure case progression. MAIN TASKS Comply with Pre Action Protocol for Housing Disrepair Claims Assessing Liability Reviewing RIC’s report – Valuing Damages and Repairs Drafting Court Documents Issuing Part 7 Court Proceedings in accordance with the Company guidelines Complying with Court Directions Monitoring Limitation in accordance with the Company guidelines Reviewing & Valuing Medical Reports Collating Special Damages Dealing with incoming emails and acting upon the same appropriately Working on an individual caseload using Proclaim effectively. Chasing relevant parties for required information in order to progress the claim Dealing with incoming post. This could involve indexing post, actioning it, or transferring to the team who are dealing with the claim. Working within the firms SLA’s at all times

About us: Central Electrical & Mechanical NW Ltd. is an electrical and mechanical engineering contractor operating within, but not limited to, the North West of England. With over 30 years of experience in the M&E industries under our belts, the firm now boasts a prolific portfolio spanning all manner of works. Such works include lighting, heating, air-conditioning, ventilation, plumbing, power, communications, security, and much more. We have a greater Manchester based clients in Hotels , bus stations , tram stations , factories and more that require maintenance mainly throughout the working day but will be required to work out of hours sometimes. Due to our unprecedented growth, there is an opportunity to join our team as a Maintenance Engineer. Duties: - Perform routine maintenance tasks, including inspecting equipment, troubleshooting issues, and making necessary repairs - Conduct regular inspections of the facility to identify potential maintenance needs - Develop and implement preventative maintenance programs to ensure the longevity of equipment - Building management systems, air handling units for temperature control and Dali lighting control systems as well as a wide range of renewables products such as ground source heat pumps and solar PV and AHU - Various works which may included electrical and mechanical works including plumbing - Coordinate with outside contractors for specialized repairs or installations - Keep accurate records of all maintenance activities and repairs - Respond to emergency maintenance requests in a timely manner - Collaborate with other departments to ensure smooth operations What we need from you: - Fluent in English, both written and verbal - Proven experience in a similar role - Strong mechanical knowledge, including experience with logic controllers and schematics - Excellent customer service skills - Ability to weld and perform electrical work is preferred - Demonstrated ability to maintain a high level of professionalism and leadership - ECS/CSCS Card - 18th Edition would be an advantage but not essential If you are a motivated individual with a strong mechanical background and a passion for problem-solving, we encourage you to apply for this position. We offer competitive compensation and benefits packages, as well as opportunities for career growth & paid training of your choice. Please note that only qualified candidates will be contacted for an interview. Thank you for considering this opportunity with us.