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  • Customer Service Manager
    Customer Service Manager
    hace 18 días
    £31000–£35000 anual
    Jornada completa
    Stanmore

    Job duties and Responsibilities: • Serve as the main point of contact for clients regarding service delivery., • Handle client inquiries, complaints, and feedback professionally and promptly., • Build and maintain strong client relationships to encourage repeat business and, • referrals., • Ensure cleaning services are compliant with health and safety regulations., • Conduct regular client check-ins and service reviews., • Ensure cleaning standards meet or exceed client expectations and agreed service, • levels., • Coordinate with cleaning staffs and operatives to resolve issues., • Carry out site visits to inspect service quality and adherence to specifications., • Liaise with cleaning staff, supervisors, and operations managers to relay client needs., • Support the scheduling of cleaning teams to ensure service coverage., • Provide customer service training to cleaning operatives if necessary., • Investigate service complaints and coordinate effective resolution., • Keep accurate logs of client issues, actions taken, and follow-up steps., • Report significant service issues to senior management., • Prepare and deliver regular customer satisfaction reports., • Track service delivery KPIs and report on performance metrics., • Assist with contract renewals and upselling additional services., • Identify opportunities to expand services for existing clients. Skills, Experience and Qualifications: • Ability to handle complaints, service queries, and client concerns calmly and, • efficiently., • Ensuring service requests are accurately documented and fulfilled to client, • expectations., • Able to respond effectively to changing customer needs and support service, • expansions, • Excellent verbal and written communication skills, • Ability to interact professionally with domestic and corporate clients., • Proven experience in relevant role., • Knowledge of health & safety regulations in retail., • A relevant bachelor’s or Master’s degree or diploma., • Familiarity with customer satisfaction tracking tools and quality assurance processes.

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  • Sales Consultant
    Sales Consultant
    hace 2 meses
    £22223 anual
    Jornada completa
    Watford

    Are you ready to shake up your career and mix it with some fun? Thirsty Work Bars, the dynamic and spirited mobile bar company, is on the lookout for a vibrant Sales Consultant to join our crew! We’re all about crafting unforgettable experiences at events and we need someone who can sell our vision with the same passion we pour into our drinks. What We're Looking For • UK Driving License: A must-have for navigating the bustling streets and charming countryside as you connect with our clients., • Bartending Experience: It’s a plus if you’ve got it, but don’t worry if you don’t—we’re more interested in your enthusiasm and ability to sell a good time! Your Role As a Sales Consultant with Thirsty Work Bars, you'll be the face and voice of our brand, responsible for: • Generating new sales: Establishing connections with new clients in both private and corporate sectors requires a focus on cultivating relationships across various industries. It is essential to offer our bar packages to these clients while effectively managing your own portfolio of clients., • Building Relationships: Cultivate and maintain strong connections with clients, ensuring they feel the Thirsty Work magic from the first meeting to the last sip., • Event Coordination & Execution: Collaborate with our creative team to tailor bar services that make each event extraordinary and then attending and executing events at luxurious venues across the UK., • Driving Growth: Help us expand our presence and create buzz about our unique offerings. Why You’ll Love Working With Us • Inspiring Team: Join a group of passionate individuals who live and breathe creativity and fun., • Exciting Events: Dive into a variety of events, from swanky corporate gigs to intimate weddings and everything in between., • Growth Opportunities: As we expand, so will your career—grow with us and explore new horizons. Ready to Stir Things Up?

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