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Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Livingston, London Osterley or Brick Lane Office. We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the Enterprise Technology Identity and Access Management team, you will help set the direction of Sky's Identity and Access Management (IAM) roadmap and strategy as we expand the platform (One Identity) to different business areas within Sky Group. You will be an authentication and access management specialist who will be comfortable developing, implementing, and maintaining secure and efficient IAM systems for our internal stakeholders. What You'll Do • Design, develop, and implement IAM solutions using One Identity Manager., • Collaborate with other team members to ensure that IAM solutions meet business requirements, security standards, and regulatory compliance., • Develop custom scripts and processes to extend the functionality of One Identity Manager., • Configure and maintain connectors for identity sources such as Active Directory, LDAP, and HR systems., • Perform IAM solution testing, troubleshooting, and issue resolution., • Be responsible for the development lifecycle, testing and deployment of your code, ensuring change compliance is maintained throughout., • Proactively ensure that the platform remains in line with emerging technologies by ensuring upgrades are completed in a timely manner., • Provide technical guidance to clients and other team members on IAM best practices, solution design, and implementation., • Participate in the development and delivery of client training programs and technical documentation as required., • Have an identity first approach with a sound understanding of the concept of least privileged., • Conduct regular audits and assessments of the IAM stack identify and address any security gaps or vulnerabilities., • Work with auditors to and supply evidence as required., • Stay ahead of the security curve and make best practice recommendations to senior management (NIST, NCSC etc.), • Be able to work autonomously on complex projects, gathering key information and making appropriate recommendations., • Mentoring and support for other members of the Team. What You'll Bring, • Solid understanding of Identity Governance and Administration platforms (preferably One Identity) with extensive demonstrable recent experience in the field., • Strong understanding of IAM concepts and protocols such as LDAP, SAML, OAuth, and OpenID Connect., • Expertise in cross platform scripting (TSQL, Powershell, bash etc...), • On premise and cloud directory services (LDAP, Azure AD, GSuite etc.), • Be a subject matter expert on both legacy and modern authentication protocols., • Have excellent security awareness including standards e.g., IS027001, NIST and CIS., • Have a good understanding of Web APIs including SOAP, REST and GraphQL architectures., • Have a good understanding of Access Controls and Identity Lifecycle management., • Have excellent communication and organisational skills. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House, Scotland Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterle y, London Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Brick Lane, London Brick Lane is in the heart of the East End of London. It's part of a vibrant and diverse community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10 minute walk. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Livingston, London Osterley or Brick Lane Office. We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the Enterprise Technology Identity and Access Management team, you will help set the direction of Sky's Identity and Access Management (IAM) roadmap and strategy as we expand the platform (One Identity) to different business areas within Sky Group. You will be an authentication and access management specialist who will be comfortable developing, implementing, and maintaining secure and efficient IAM systems for our internal stakeholders. What You'll Do • Design, develop, and implement IAM solutions using One Identity Manager., • Collaborate with other team members to ensure that IAM solutions meet business requirements, security standards, and regulatory compliance., • Develop custom scripts and processes to extend the functionality of One Identity Manager., • Configure and maintain connectors for identity sources such as Active Directory, LDAP, and HR systems., • Perform IAM solution testing, troubleshooting, and issue resolution., • Be responsible for the development lifecycle, testing and deployment of your code, ensuring change compliance is maintained throughout., • Proactively ensure that the platform remains in line with emerging technologies by ensuring upgrades are completed in a timely manner., • Provide technical guidance to clients and other team members on IAM best practices, solution design, and implementation., • Participate in the development and delivery of client training programs and technical documentation as required., • Have an identity first approach with a sound understanding of the concept of least privileged., • Conduct regular audits and assessments of the IAM stack identify and address any security gaps or vulnerabilities., • Work with auditors to and supply evidence as required., • Stay ahead of the security curve and make best practice recommendations to senior management (NIST, NCSC etc.), • Be able to work autonomously on complex projects, gathering key information and making appropriate recommendations., • Mentoring and support for other members of the Team. What You'll Bring, • Solid understanding of Identity Governance and Administration platforms (preferably One Identity) with extensive demonstrable recent experience in the field., • Strong understanding of IAM concepts and protocols such as LDAP, SAML, OAuth, and OpenID Connect., • Expertise in cross platform scripting (TSQL, Powershell, bash etc...), • On premise and cloud directory services (LDAP, Azure AD, GSuite etc.), • Be a subject matter expert on both legacy and modern authentication protocols., • Have excellent security awareness including standards e.g., IS027001, NIST and CIS., • Have a good understanding of Web APIs including SOAP, REST and GraphQL architectures., • Have a good understanding of Access Controls and Identity Lifecycle management., • Have excellent communication and organisational skills. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House, Scotland Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterle y, London Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Brick Lane, London Brick Lane is in the heart of the East End of London. It's part of a vibrant and diverse community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10 minute walk. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Chef Manager - Weekdays Only! Location: Blackburn Salary: Up to £28,500 per annum (DOE) Working Pattern: Monday to Friday (Closed bank holidays and all over Christmas) We’re looking for a Chef Manager who can do more than cook to join our Dine team in Blackburn. This is a role for a hands-on leader who’s as confident at the stove as they are in a client meeting, someone who understands how to run a business, manage a team, and deliver food that delights. As the heartbeat of the site, you’ll oversee every aspect of the catering operation, from menu planning and team leadership to client relationships, budgets, compliance, and service delivery. You’ll cook with passion, lead with purpose, and run the outlet like it’s your own. Dine provides tailored food services to 140 clients in the business and industry sector. With over two decades of industry experience, we pride ourselves on offering a personalised approach to our clients, whilst delivering outstanding service. Our passion lies in creating great-tasting menus, promoting sustainability, and proudly working with local suppliers and communities. That's why our menus feature only locally sourced, seasonal, and sustainable ingredients with a target of reaching Climate Zero by 2030. What You’ll Be Doing: • Oversee the full catering operation from food to finance to front of house., • Lead, develop and motivate your team to deliver excellent service every day., • Managing food costs, margins, waste and labour with commercial precision., • Build strong relationships with our clients and guests. Understanding their needs, exceeding expectations and delivering service with an impact., • Ensure compliance with food safety, health & safety and company standards at all times., • Proven experience as a Chef Manager or Head Chef with strong operational experience., • A passion for fresh food, seasonal ingredients, and high-quality service delivery., • Great communication and leadership skills, you inspire others with your energy., • A strong sense of ownership and ability to manage client relationships., • Strong financial acumen. You understand P&L, cost control, and business KPIs. For more information about careers at Dine Contract Catering and our benefits please visit: Careers at Dine Contract Catering Job Reference: com/1011/99797001/52473839/SU #DINE Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

The Property Client Services Manager will oversee facilities management, property and tenant operations whilst maintaining strong relationships with all stakeholders. The Property Client Services Manager will:.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As the LAB Benefits & Wellbeing Senior Manager, you will lead the strategic direction and operational delivery of benefits and wellbeing initiatives for all employees and Managing Directors & Partners (MDPs) across the LAB system (London, Amsterdam, Brussels). You will oversee end-to-end benefits management, wellbeing programs, and benefit renewal cycles, ensuring BCG’s Employee Value Proposition (EVP) is embedded consistently across markets. Reporting to the LAB HR Senior Director, you will directly manage two team members and co-manage four additional reports in partnership with their local manager. You will collaborate closely with colleagues across the People Team, Finance, Procurement, Global Benefits, and the LAB Leadership Team. Strategy & Leadership: • Own and deliver the Benefits & Wellbeing strategy across LAB, ensuring alignment with BCG’s EVP., • Translate strategy into actionable plans that respond to business needs in a fast-paced environment., • Lead and develop the Benefits & Wellbeing team, fostering a culture of collaboration, accountability, and continuous improvement., • Oversee day-to-day management of all benefits processes, acting as an escalation point for complex issues., • Lead annual benefits renewal cycles, liaising with brokers, external providers, and internal stakeholders., • Partner with the People Team, Finance, Procurement, and Global Benefits to ensure seamless coordination on regional and global initiatives., • Maintain strong relationships with stakeholders, providing timely communication on benefit changes, market trends, and cost implications., • Maintain up-to-date knowledge of UK, Netherlands, and Belgium benefits legislation, market trends, and best practices., • Manage wellbeing initiatives, ensuring they are evidence-based, inclusive, and aligned with business and employee needs., • Lead complex change projects, such as provider transitions or benefit design updates (e.g., pensions, healthcare)., • Continuously review and enhance the overall benefits offering to maintain competitiveness and employee engagement. What You'll Bring • Strategic Thinking and Problem Solving: providing strategy and thought leadership, navigating ambiguity, and driving initiatives from conception to execution., • Collaboration and Communication: teaming effectively with various collaborators across multiple functions, writing compelling communications, and delivering presentations confidently., • Stakeholder Management: developing, engaging, and influencing stakeholders, including senior leaders, with integrity, diplomacy and trust., • Adaptability and Flexibility: staying flexible, shifting gears quickly, and acting upon feedback for continuous development., • Extensive experience in a Benefits & Wellbeing role, with prior experience in management consulting or professional services highly preferred., • Strong leadership and management experience, with the ability to handle a broad range of tasks., • Proficiency in Excel and PowerPoint, with strong analytical and numerical abilities., • Exceptional communication, negotiation, and organizational skills. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Senior Manager – BCG Vantage on our Topic Activation path within BCG's Risk & Compliance (R&C) Practice Area (PA), you will deliver against client and commercial priorities for Non-Financial Risk Management ('Topic'). Part of the role is acting in a consulting capacity to case teams and the remainder managing assets, IP, tools and team processes. You will grow and deploy a team of experts to directly support client case work, content development and business build initiatives. You will drive the Intellectual Property (IP)/content agenda for your topic, including the building of technical tools, with support from internal information technology colleagues. You will be responsible for the team’s performance across all key performance indicators (case billability, quality, content creation, etc.). You will also be the team lead for the Request Management process; a workflow process that facilitates case teams' support from the R&C Vantage team, ensuring that there is a clear internal team process for task assignment, completion and recording. You will also be responsible for reviewing requests on a periodic basis to identify trends and insights that will influence team strategy. You will be the lead in the team to track the development of all IP across the team, having a clear IP development strategy, that is effectively managed, executed and results In delivery of the tools on case work by the responsible team members. The R&C PA helps clients to manage key risks strategically, to advance organizational resilience and establish a profound risk culture, by defining and transforming R&C operating models. We cover a diverse set of topics across financial and non-financial risks, and assist in enabling clients' strategy through technical enablement with the help of our deep expertise in risk modelling, analytics and digitization. As a Senior Manager – BCG Vantage, you will engage with case teams & clients based on your individual expertise and demonstrate differentiated impact and value-add to BCG clients and case teams. As a Non-Financial Risk Management expert, you will be familiar with risks that can significantly impact on an organisation’s resilience, reputation, and long-term value. You will be comfortable with, and able to flex between, the following risks: Strategic Risk (risks related to flawed strategies, geo-politics, security or poor decision-making), Operational Risk (failures in internal processes, systems, or human errors, including Third-Party & Outsourcing Risk (dependency on vendors and suppliers)) and Compliance & Regulatory Risk (breaches of laws, regulations, or internal policies). You will understand how risk management and compliance functions are organisied and the management information approach to report on risks to risk committees. You will be experienced in organisational risk management processes, including risk assessment methodologies, risk appetite and risk tolerance setting, Compliance monitoring, Issues Management, Corrective Action Plans, Controls design / testing and Key Risk Indicators. You will be technologically savvy, able to interface easily with technical teams and be familiar and inquisitive with all things Artificial Intelligence (AI) as it relates to risk management, including the build and use of AI tools in second line of defence functions and also the risk management of AI. Familiarity using risk management technical tools ('risk tech' and 'reg tech') is desirable. Previous experience supporting heavily regulated corporates through a period of regulatory scrutiny or transformation would also be valuable. • Leading problem solving and solutioning for clients and driving towards pragmatic solutions tailored to the business context, • Leading development and commercialization of knowledge and assets e.g. tools, including non-financial risk management frameworks, target operating models, and cost optimisation scenarios, • Engaging and communicating with senior stakeholders, demonstrating expert presence and credibility, • Leading projects in a highly effective manner, mobilizing the team to deliver on business priorities and commercial impact, • Acting as a highly effective coach and mentor, guiding team members to achieve goals efficiently and effectively an ambassador for the team and role model for team members, • Working in an ever changing and complex environment, and comfortable with ambiguity and navigating a fast-paced environment, • Staying current In your topic and forward thinking with regards to market trends, • Working autonomously, understanding nuances and hierarchies in the operating environment, • Innovating, ideating and taking a proactive approach; applying yourself to the task at hand, even if the task is not necessarily a direct responsibility of the role - a great team player What You'll Bring • Bachelor's degree (or equivalent) required, (advanced credentials preferred); namely a senior qualification in risk management such as the Level 5 - International Certificate in Enterprise Risk Management, the Certified Risk Professional designation and / or a Fellow of a Risk Management Institute (not exhaustive), • 5+ years consulting experience in non-financial risk management In financial services and one other sector required; candidates with consulting experience preferred, • In lieu of consulting experience, 7+ years minimum industry experience required; 10-12+ years of industry experience strongly preferred, • Tenures of at least 2 years in a second line function (ideally Operational Risk) or a 1.5 Line function ('in business risk and controls') focused on operational risk processes. Risk management experience in a number of corporate entities, • Specialization in relevant non-financial risk management in banking and at least one other sector, • Experience in coordinating, collecting and managing workflow processes, • Fluency in English; added extra if fluent in any or all of these: German, Spanish Italian, • Exceptional attention to detail. You ensure superior quality work output of yourself and others. You build trust and establish a reputation for thoroughness and integrity. You deliver strong people leadership, to provide a best in class team experience, • Outstanding interpersonal and communication skills to interact with, and manage internal and external stakeholders, while working in a global collaborative team environment, • Solid commercial acumen Who You'll Work With As a Senior Manager – BCG Vantage on our Topic Activation path, you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities to the service of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The purpose of this newly created role in the LAB Operations Team is to create a ‘great place to work’ for our London employees and visiting clients to our office. The London office is a flagship office in our LAB (London, Amsterdam, Brussels) system, being the largest office, and the focus needs to be on creating and maintaining a ‘hub’ and thriving center, not only for our London-based employees but also for visiting employees from Amsterdam and Brussels; a destination place to work. The Facilities & Operations Senior Manager will be responsible for leading the delivery and optimization of a portfolio of best-in-class services and facilities at the local level, that cater for local requirements, and ensure parity with other LAB offices, creating a high-quality experience for the system as whole and encouraging inter-LAB mobility. You will work closely both with the Office Leader for London and local HR & Operations leadership, to support the delivery of their local goals for the office environment, and employee experience, the LAB Operations Senior Director and the rest of the LAB Operations Leadership Team, to deliver LAB-wide projects and improvements for the benefit of all offices. *Your responsibilities will include: * • Lead and execute the delivery of all local services and facilities, including Reception, Catering, Cleaning, M&E, Logistics, • Oversee in-house teams, all London vendor contracts and on-site vendor teams, day-to-day, ensuring SLAs and KPIs are adhered to and the highest levels of service delivery, coaching where required to improve performance, • Continuously look to improve the local office environment, local services and facilities, and employee / visiting client experiences – work in partnership with the Director, Operational Excellence on local/LAB-wide operational improvements., • Exercise sound commercial judgment and effectively track and manage all services within agreed Opex budgets, also local Capex project budgets – liaising with and conducting regular budget reconciliation meetings with local and LAB-Finance teams where required., • HS&E lead and responsible person on-site (internal mandatory training, risk assessment, DSE’s, Accident and near miss investigation) as supported by H&S consultants and Compliance / Auditing., • Active member of the Incident Response Team, regularly updating IRT documentation and organizing the bi-annual table-top exercises, to ensure systems and processes are robust and well maintained., • Oversee the delivery of front of house / reception services to a high standard for all visitors and employees., • Execute the delivery of all events and meetings within the London office, including working closely with internal stakeholders, the building reception to ensure a seamless visitor journey for guests, and IT/AV to ensure a good experience of technology., • Develop and inspire a high performing team of local resources / vendor personnel and grow that capability, as required, either with BCG or vendor resources, to meet the demands of the site., • Define clear roles and responsibilities within the operations team ensuring accountability and ownership and good cross-team working, also partnership with other local BST teams, i.e., IT/AV and HR., • Participate in onboarding and induction of new joiners to BCG, completing office tours and presentations, • As a key member of the LAB Leadership Team, build strong relationships with your peers, contribute actively and with a positive mind-set to any LAB-wide activities, discussions and initiatives, to ensure their success., • Partner with your local Amsterdam and Brussels Workplace Operations Manager counterparts, to understand their needs and provide strategic Operations solutions across all LAB offices. • Ownership and delivery of business improvement projects and office programs, across London, i.e., business continuity planning, incident response, and contribution to large-scale office programs across LAB, when required, i.e., roll-out of new technologies across all 3 sites. • Effective tracking of key operational metrics related to London, i.e., local attendance, space utilization, etc. that affords local leadership a detailed view of their real estate investments; space utilization, employee behaviors, and allows for the aggregation of data to a LAB level for a management dashboard. What You'll Bring • 8+ years’ experience working in an operational / service delivery leadership role in-house in an organization, • Experience working in a fast-paced professional service firm environment, • Extensive technical knowledge in a range of building services disciplines across facilities or estate management, with experience of managing both in-house teams and out-sourced providers, • Extensive knowledge of HS&E obligations, and experience in all practical aspects of deploying HS&E compliance, • Good with data; ability to analyze and interpret both technical and financial information, • Excellent English skills (verbal and written communication), • Excellent communication and presentation skills; confident user of the Microsoft Office Suite, • Ability to influence senior stakeholders with reason and logic, • University degree preferred, • Event management and client-experience related projects preferred, • Given the nature of the role, a typical week will require four days in the office as a minimum. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Posting Advertisement Are you hoping to join a business that offer a genuine people first culture? Here at Chubb Fire & Security we have an opportunity for a Client Account Coordinator to join our Customer Excellence Teams based in Blackburn (BB1 2PR) on a full time, permanent basis . About Us, Our Culture & What We Can Offer You Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things! Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people. SALARY: Up to £27,000 per annum 25 days holiday, plus bank holidays Free Onsite Parking Cycle to Work Scheme Online GP Appointments Employee Referral Scheme (£1000) Company Pension Scheme Life Assurance (4 x Basic Salary) Free Mortgage Advice Employee Scholarship Scheme A Central Benefits Platform offering a wide variety discounts Health & Wellbeing Resources Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence What You'll Be Doing As An Account Coordinator The main goal of this role is to work closely with a dedicated Account Manager to assist with the day-to-day management of a number of designated key corporate customer accounts to ensure all customer needs are dealt with in a professional, efficient and cost-effective manner whilst always achieving total customer satisfaction. Take responsibility for the day-to-day management of the key customers including intelligent decision making Work closely with several Account Directors to manage day to day client expectations Pro-active management of outstanding jobs order, service and callouts Build professional business relationships with designated customer including courtesy communication Management of visit reports and quotations Resolution of customer disputes including liaison with other areas of the business as necessary Preparation and submission of weekly/monthly/annually KPI information Organisation and prioritise of own workload Working Hours: 37.5 hours per week | Mon to Fri 9.00am-5.00pm | Office Based What We Would Like You To Bring: You will be an exceptional Administrator with a passion for delivering outstanding customer service. Ideally you will have a background in coordinating / supporting volume or national customer accounts, or have worked within an account management environment. Youll be: A natural communicator , with an ability to build rapport with our customers and your colleagues Solution focused Strive to understand and resolve potential issues whilst working to SLAs/Deadlines Solid IT literacy Including strong, demonstratable Excel skills, you will be responsible for producing reports Prioritise workloads & multitask effectively Youll be working with a number of customers at any one time If this sounds like you, send us your application today! Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level. TPBN1_UKTJ

Description The Property Client Services Manager will: Act as the primary liaison for tenants, fostering positive relationships and resolving queries. Profile A successful Property Client Services Manager should have: A proactive, organised professional approach with. The Property Client Service