Front of House
16 days ago
Blackburn
• Greet members and guests with a friendly and professional demeanour ensuring they feel welcomed and valued., • Handle member check-ins bookings and inquiries efficiently and accurately., • Provide information about the clubs facilities programs and events assisting members with any queries or needs., • Maintain the reception area and lounge spaces ensuring they are clean organised and inviting., • Assist with membership sign-ups and renewals providing information and guidance on membership options., • Support the management team with administrative tasks including scheduling record-keeping and reporting., • Coordinate with other departments to ensure smooth operations and a seamless experience for members., • Handle member feedback and complaints with professionalism escalating issues as needed to ensure prompt resolution., • Assist in promoting club events classes and services to enhance member engagement and participation., • Ensure compliance with all health and safety regulations maintaining a safe environment for all. Qualifications : • Previous experience in a customer-facing role ideally within the sports fitness or leisure industry., • A passion for providing excellent customer service and creating a welcoming environment., • Strong communication and interpersonal skills with the ability to engage positively with members and staff., • Highly organised with the ability to multitask and manage time effectively., • A proactive and problem-solving mindset with the ability to handle situations calmly and efficiently., • Basic administrative skills including familiarity with booking systems and handling payments., • A team player with a positive attitude and a willingness to help wherever needed., • Flexibility to work varied shifts including evenings and weekends to meet the needs of the club., • Required to serve alcohol Additional Information : • Think without limits - Think fast fearlessly and take the team with you., • Own it and back yourself - Own the basics own your role and own the results., • Be relevant - Relevant to our people our partners and the planet. Remote Work : No Employment Type : Full-time Key Skills Corporate Paralegal,Information Technology,Account Development,CNC,Content Development Experience: years Vacancy: 1