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Trabajos client services manager en BirminghamCrear alertas

  • Administrative Assistant (Maternity Cover)
    Administrative Assistant (Maternity Cover)
    hace 15 horas
    £13–£13.5 por hora
    Jornada parcial
    Tyseley, Birmingham

    About the Role We are seeking a organised Administrative Assistant to join our team on a maternity cover contract. This role is ideal for someone with excellent communication skills, strong attention to detail, and the ability to manage multiple tasks in a busy office environment. The successful candidate will provide administrative support to the wider team, ensuring the smooth day-to-day operation of the office while delivering excellent customer service to clients and stakeholders. Min 30 hours- Full Time, Monday to Friday, [flexible start time Thursdays and Fridays essential) Key Responsibilities • Answering and directing incoming telephone calls and emails., • Managing office correspondence and maintaining accurate records., • Processing invoices, • Updating and maintaining company databases, • Assisting with client enquiries and providing professional customer support., • Supporting colleagues with various administrative tasks as required., • Ensuring company records remain accurate, confidential, and GDPR compliant. Essential Requirements • Previous experience in an administrative or office support role preferred ., • Strong organisational and time management abilities., • Good working knowledge of Microsoft Office (Word, Excel, Outlook)., • Ability to work independently and as part of a team., • High level of accuracy and attention to detail., • Professional and friendly manner when dealing with clients and colleagues. What We Offer • Friendly and supportive working environment., • Full training and ongoing support., • Free onsite parking (if applicable)., • Company events and Birthday Lunch.

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  • Case Administrator
    Case Administrator
    hace 3 días
    £25000 anual
    Jornada completa
    Birmingham

    This is an important role within a growing business. You will be responsible for keeping transactions moving, liaising with clients, lenders, solicitors and other professional parties, and ensuring that everyone has the information they need to get deals completed efficiently. The business is a specialist property and business finance brokerage, arranging bespoke funding solutions for property investors, developers and businesses across the UK with a view to grow and expand. Opportunity for career progression. The Role Your day-to-day responsibilities will include: • Preparing and submitting finance applications to lenders, • Collating supporting documentation and information from clients, • Liaising with lenders throughout the application and underwriting process, • Regularly progressing live cases and identifying outstanding requirements, • Chasing clients for documents and information required by lenders, • Liaising with solicitors on both sides of a transaction to help progress matters towards completion, • Liaising with valuers, accountants and other professional advisers where required, • Keeping clients informed of progress throughout their transaction, • Monitoring lender requirements, valuations, legal work and outstanding conditions, • Maintaining accurate case records and updating our CRM system, • Ensuring important deadlines and proposed completion dates are monitored, • Assisting with the preparation of documents, correspondence and client communications, • Providing general administrative support to the Director, • Taking ownership of cases and proactively helping to resolve issues that could delay completion About You We are looking for someone who is highly organised, confident communicating with people and comfortable taking responsibility for getting things done. You should be: • Proactive rather than waiting to be asked to chase something, • Highly organised with strong attention to detail, • Confident speaking with clients, lenders and solicitors by telephone and email, • Comfortable managing several live transactions at the same time, • Persistent and comfortable chasing outstanding information, • Professional and personable when dealing with clients, • Able to prioritise tasks and recognise what needs attention urgently, • Confident using email, Microsoft Office and CRM systems, • Able to work independently as part of a small and growing business Experience within property finance, mortgages, bridging finance, development finance, conveyancing, estate agency or financial services would be particularly useful, although we would consider someone with strong administrative and case-management experience from another professional environment.

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  • Business Consultant
    Business Consultant
    hace 7 días
    £34000–£38700 anual
    Jornada completa
    Rednal

    Pay: £36,500.00 per year Job description: Business Consultant Job overview RestroIQ Ltd is a UK-based consultancy and digital decision-support business serving restaurants, caterers, takeaways, food vendors and aspiring food-business owners. We are seeking a Business Consultant to support the delivery of client consultancy assignments and the continued development of our digital decision-support services. The successful candidate will assess business feasibility, analyse financial and operational information, identify commercial risks and improvement opportunities, and translate findings into practical recommendations. The role will also help convert recurring client requirements into defined improvements for RestroIQ’s digital platform and decision-support tools. Job details • Salary: £36,500 gross per year, • Working hours: 37.5 hours per week, • Employment type: Permanent and full-time, • Location: Birmingham, • On-site availability at RestroIQ’s Birmingham office is required, • Occasional attendance at client premises may be required, • Hybrid working arrangements may be discussed where appropriate, subject to business and client-delivery requirements, • Reporting to: Director, RestroIQ Ltd Key responsibilities • Assess the feasibility and commercial viability of proposed and existing businesses, including their business models, locations, target customers, start-up costs, operating assumptions and anticipated revenue., • Prepare and review cost, pricing, profitability and break-even analyses., • Analyse fixed and variable costs, expected sales volumes, delivery-platform charges and other factors affecting business performance., • Gather and document client requirements through structured discussions and reviews of relevant business information., • Map existing or proposed operational processes and identify inefficiencies, control weaknesses, commercial risks and opportunities for improvement., • Translate analytical findings into evidence-based recommendations, options and practical implementation plans., • Advise clients on business-model development, operational improvement, cost management, service delivery and commercial decision-making., • Translate recurring client needs and consultancy findings into defined business requirements for RestroIQ’s digital platform and decision-support tools., • Work with technical resources to clarify required functionality, business rules and intended user outcomes., • Support clients with the implementation of agreed recommendations and establish appropriate measures for monitoring results and benefits., • Prepare professional feasibility reports, financial models, process maps, analytical summaries, presentations and other client deliverables., • Attend client meetings and present analytical findings and recommendations where required., • Manage assigned consultancy work in accordance with agreed deadlines and quality standards. Essential skills and experience • One to two years of relevant experience in business consultancy, management consultancy, business analysis, commercial analysis or a closely related role., • Experience gathering, documenting and evaluating business requirements., • Understanding of profitability, pricing, cost analysis and break-even assessment., • Ability to identify business risks, inefficiencies and improvement opportunities., • Strong report-writing, presentation and stakeholder-communication skills., • Strong organisational skills and the ability to manage multiple client assignments and deadlines., • Proficiency in Microsoft Excel and PowerPoint., • Ability to work on site at RestroIQ’s Birmingham office and attend client premises when required. The successful candidate will report to RestroIQ Ltd’s Director and work closely with clients and the company’s technical resource. The position requires a practical, analytical and client-focused individual who can convert business information into clear recommendations and support clients with implementation. Work Location: In person

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