248 Best customer service manager Jobs in Birmingham (January 2025)

BESTOFBRITISH where we serve delicious, fast, and fresh meals for everyone on the go! From classic burgers and crispy fries to tasty wraps and refreshing drinks, we prioritize quality and speed to satisfy your cravings. Whether you're grabbing a quick bite or feeding the family, we're here to deliver tasty, affordable options that never compromise on flavor. Come experience the joy of great food, fast! Job description: Plan and manage catering services to meet customer demands. Decide on the range and quality of meals and beverages offered. Organize food preparation and coordinate with staff for timely service. Discuss requirements for special occasions and customize services accordingly. Ensure exceptional customer service and satisfaction. Oversee the purchasing of supplies and materials. Maintain accurate records for accounts and manage budget limits effectively. Manage shop assistants and overlook the work progression of all the workers Verify that food, beverages, and service quality meet the required standards. Ensure kitchen and dining areas are clean and comply with statutory hygiene regulation Direct and organize kitchen, waiting, and counter staff to ensure smooth operations Proven experience in food service or hospitality managements Requirements: Strong organizational and leadership skills. Knowledge of food hygiene and safety regulations. Excellent customer service and communication abilities. Budget management and inventory control expertise. Provide training and support to staff for professional development and efficiency.

Key responsibilities: Supervise shop activities to ensure efficient and smooth operations. Lead and support the team, providing guidance and motivation. Maintain high standards of customer service by addressing queries and resolving issues. Manage inventory levels, stock replenishment, and ensure proper product displays. Handle cash management, including till operations and end-of-day reporting. Assist in staff scheduling and training to optimise performance. Collaborate with management to implement sales

Sales Supervisor job description: Lead and manage a team of sales representatives, providing guidance, support, and coaching to help them meet sales targets, maintain high customer service standards, and achieve their individual and team goals. Develop and implement effective sales strategies tailored to our product range (groceries, fish, meat, and more) to increase revenue and market share. Identify and pursue new business opportunities by building and maintaining relationships with customers, partners, and stakeholders in the food and grocery sector. Analyze sales data, customer preferences, and market trends to create targeted sales plans and promotional campaigns that attract and retain customers. Collaborate with inventory management and logistics departments to ensure smooth operations, timely stocking, and delivery of fresh products to customers. Prepare sales reports, forecasts, and performance metrics for management, offering insights and recommendations for improving sales performance and operational efficiency.

We are looking for a dependable Delivery Driver to join our team. In this role, you will be responsible for delivering goods to customers in a timely and professional manner, while ensuring excellent customer service. Requirements: A valid driver’s license with a clean driving record Previous delivery experience is an advantage Good knowledge of local routes and geography Strong time management skills and ability to meet deadlines Ability to lift and carry packages of various sizes Excellent communication and customer service skills

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