Buscar empleo: 50 ofertas de trabajo de customer service manager en Birmingham (julio 2025)

£28000–£32000 anual

Lucinda Ellery Consultancy is a prestigious organisation with headquarters in London and with studios throughout the UK and the USA. We are currently looking to recruit an experienced stylist for our Solihull studio. This is a very varied role in luxury, high-end environment and no two days are the same! What we offer Daytime working hours - NO evenings or overtime! Discount perks on Foot Asylum, Dominos Pizza, Body Shop, Cinema Tickets, Jet2Holidays, Waterstones, Ego, Alton Towers, Benefit, The Tanning Room and more! CHRISTMAS PERIOD AND NEW YEAR OFF! Excellent career prospects - some of our assistants have gone on to manage studios in other parts of the UK and even the USA! Company uniform Staff purchase scheme & FREE HAIR STYLING AND TREATMENTS! Competitive salary, 28 days paid holiday & pension Quarterly company events Minimum allowance of 6 Saturdays off per year Opportunities to work in our London HQ and have a city break! Responsibilities - Provide exceptional customer service by understanding client needs and delivering personalized hair styling services on hair systems and extensions. - Perform haircuts, coloring, and treatments on natural hair, hair systems and extensions - while ensuring client satisfaction. - Manage front desk operations, including scheduling appointments, taking payments and handling inquiries. - Mentor junior stylists and assist in training on techniques. - Maintain a clean and organized workspace, adhering to health and safety standards. - Stay updated on current trends and techniques in hair styling and related services. If you: Have a minimum of NVQ Level 2 (or equivalent) Have a minimum of 1 year studio experience Are committed to delivering a 5* customer experience Have good experience cutting, styling & colouring Are able to work full-time (Tues-Sat) Have a compassionate & friendly disposition Then we’d love to hear from you! Immediate start and full training available for the right candidate.

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£13.25–£14.5 por hora

Jornada completa

Birmingham

**"Zambrero Colmore Row"** TEAM LEADER Make a real impact every time your team rolls a burrito Friendly dynamic environment Sociable shift times Build your career with us About Zambrero Zambrero is a quick-service Mexican restaurant brand serving up delicious food in over 300 restaurants around the world. We use the best ingredients which we freshly prepare and serve in an upbeat dynamic environment. When you join the Zam Crew, every burrito you roll makes a real difference in helping end world hunger. Through our Plate 4 Plate initiative, we donate a meal to someone in need whenever we serve a burrito or bowl. With over 85 million meals donated so far, that’s why we call it Feel Good Mex! We’re now looking for more friendly enthusiastic people to join a passionate team that’s committed to creating a global impact—one meal at a time. About The Role Our restaurant teams are the face of Zambrero, delivering on Zambrero’s core value ‘our customers come first’ by taking pride in preparing and serving our delicious food. We’re looking for a motivated and enthusiastic Team Leader who is seeking long-term career growth. You’ll have the opportunity to develop and excel as part of an expanding UK team in a global restaurant group. You’ll support the Restaurant Manager by leading the team during your shifts, ensuring a high standard of customer service and operations. Your duties will include but are not limited to: Leading by example to ensure our customers have an enjoyable, memorable experience Ensuring our food is efficiently prepared to high standard and our restaurant is well organised for service Supervising and training team members with respect to customer service, food preparation and other operating procedures Supporting the restaurant manager in maintaining a positive, engaging work environment Supporting the restaurant manager with administrative and compliance duties By joining the Zam Crew, you’ll experience: Thorough training on customer service, food preparation and other operating procedures so you’ll be confident in no time! Sociable shift times as our earliest shifts start at 9am and our latest shifts end at 10.00pm Easy food preparation environment where you’ll be grease-free Competitive wages Ongoing opportunities for career development About You We’d love to meet you if have prior experience in food service and are: People oriented: provide exceptional customer service and positive team leadership through an enthusiastic, engaged attitude A great communicator: excellent interpersonal and communication skills Enjoy learning: apply yourself in a dynamic environment, embrace constructive feedback and seek to improve Motivated and committed: represent us with pride and strive for both personal & team excellence through attention to detail and ability to problem solve Team player: friendly, hardworking and proactive member of the team who leads by example and can be relied upon Want to join the Zam Crew? Apply today!

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Handsworth, Birmingham

Basic Salary : £32k to £39k The Shop Supervisor will be responsible for managing the convenience store operations. This role includes supervising staff, ensuring high customer service standards, maintaining inventory, and ensuring the store runs smoothly and efficiently. The Shop Supervisor will report directly to the Owner and collaborate closely in running the shop. Key Responsibilities: · Store Operations: o Oversee the daily operations of the convenience store, ensuring a clean, organized, and well-stocked environment. o Monitor and manage inventory levels, placing orders with suppliers as needed. o Implement and manage in-store promotions and customer loyalty programs. o Ensure compliance with company policies, procedures, and operational standards. · Staff Supervision: o Lead and supervise Customer Service Assistants, providing training and ongoing support. o Create and manage staff schedules to ensure optimal coverage. o Conduct performance evaluations and provide feedback to support staff development. o Foster a positive and team-oriented work environment. · Customer Service: o Ensure exceptional customer service is delivered consistently by all staff members. o Address and resolve customer inquiries and complaints in a professional manner. o Train staff on customer service best practices and company standards. · Financial Duties: o Handle cash transactions, reconcile cash registers, and prepare daily financial reports. o Assist with managing the store’s budget and controlling expenses. o Monitor sales performance and contribute to achieving sales targets. · Health and Safety: o Ensure compliance with health and safety regulations and company policies. o Conduct regular health and safety checks and address any issues promptly. o Train staff on health and safety procedures and emergency protocols. Qualifications and Skills: · Experience in a supervisory role within a retail or convenience store environment. · Strong leadership and team management skills. · Excellent customer service and communication skills. · Good organisational and multitasking abilities. · Basic proficiency in retail management software and Microsoft Office Suite. · Strong problem-solving skills and attention to detail. · Knowledge of health and safety regulations in a retail setting.

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-Oversee daily operations of the retail store, including sales, customer service, and inventory management. - Develop and implement strategies to achieve sales targets and increase profitability. - Train, supervise, and motivate retail staff to deliver exceptional customer service. - Monitor and analyse sales performance, customer feedback, and market trends to make informed business decisions. - Ensure compliance with company policies and procedures, as well as local regulations. - Maintain a clean and organized store environment. - Handle customer complaints and resolve issues in a timely manner. - Collaborate with other departments to optimize overall store performance.

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HILLSIDE TRAVELS BIRMINGHAM LIMITED

Technical representative

hace 30 días

£31000–£38000 anual

Jornada completa

Small Heath, Birmingham

Key Responsibilities: Engage with customers to assess their travel needs and explain the range, capabilities, and limitations of our services, including flights, Hajj/Umrah packages, holiday plans, and cargo services. Provide detailed quotations, including pricing, payment options, travel dates, and visa or health requirements, and manage the full booking and confirmation process. Coordinate with vendor to manage airlines tickets, accommodation providers, and logistics partners to arrange travel itineraries, ensuring seamless delivery of service. Conduct post-sale follow-ups to ensure customer satisfaction, resolve any complaints, and encourage repeat business and referrals. Stay informed of developments in travel regulations, airline offerings, and destination updates, and suggest improvements to enhance the agency’s service offerings. Maintain accurate records of sales, customer communications, and bookings; assist with reporting and business performance tracking. Support marketing and customer acquisition strategies by providing feedback on client preferences and market trends.

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