Client services manager jobs in WorcesterCreate job alerts

Senior Corporate Tax Manager - West Midlands Your new company A highly respected accountancy firm in the West Midlands is expanding its tax division and seeking a motivated Senior Corporate Tax Manager. With a strong reputation for employee satisfaction and flexible working arrangements, this is a great opportunity to join a forward-thinking team that values growth, collaboration, and innovation. Your new role In this senior position, you’ll manage a varied client portfolio, delivering expert corporate tax advice and overseeing compliance services. You’ll play a key role in mentoring junior staff, helping shape the next generation of tax professionals. You’ll also contribute to business development initiatives, supporting the firm’s continued growth in the region. With the backing of senior leadership, you’ll be well-positioned to progress toward Director level. What you'll need to succeed • CTA and/or ACA/ACCA qualified (or equivalent), • Proven experience in corporate tax advisory and compliance, • Strong communication and relationship-building skills, • A passion for developing others and leading teams, • A proactive mindset with a desire to contribute to business growth What you'll get in return • A clear pathway to career progression, • Hybrid working options to support work-life balance, • A supportive and inclusive culture that values diversity, • Opportunities to make a meaningful impact in the local market, • Flexibility to accommodate part-time or remote working preferences What you need to do now If you're looking for a role where you can lead, grow, and make a real difference-apply now to explore this exciting opportunity further. # 4023005

Artisan Recruit are looking for an ambitious and hands-on M&E Small Works Manager / Supervisor to help establish and grow our small works division. This is an excellent opportunity for someone who enjoys autonomy, takes ownership, and wants to play a key role in building a department for the future. Based from our Worcester HQ, you will manage and deliver mechanical and electrical projects ranging from £200 to £20,000 across the region. Key Responsibilities * Deliver small M&E works projects from enquiry through to completion. * Carry out site surveys, pricing, quotations, and client liaison. * Plan labour, materials, and subcontractors to ensure smooth project delivery. * Personally attend and deliver smaller “man and van” style works where required. * Oversee larger small works projects by pricing, planning, and coordinating delivery teams. * Ensure works are delivered safely, on time, within budget, and to a high standard. * Build and maintain strong relationships with clients, suppliers, and subcontractors. * Support the growth and development of the small works division, helping shape processes and future team structure. About You * Proven experience in Mechanical & Electrical (M&E) project delivery, supervision, or small works management. * Strong technical understanding of building services installations and maintenance. * Ability to price works, interpret...

We are recruiting on behalf of our client for an experienced Quality, Health & Safety Manager to take ownership of quality systems and health & safety compliance within a manufacturing environment. This role is responsible for ensuring products and services remain consistent, compliant, and aligned with both customer expectations and regulatory standards. Prime Purpose To lead and manage Quality, Health, Safety, and Environmental (QHSE) performance across the business. This role ensures compliance with all regulatory and ISO requirements while driving operational improvement, reducing the cost of poor quality, and embedding a strong safety and quality culture. Key Accountabilities • Lead the QHSE function across the business, ensuring compliance with ISO 9001, ISO 14001, and all relevant HSE legislation., • Drive continuous improvement in quality and safety performance, with a focus on measurable outcomes and overall business impact., • Reduce the cost of poor quality, including scrap, rework, and customer returns, to improve margin and operational efficiency., • Improve right-first-time performance across production and the supply chain., • Oversee supplier quality performance, working closely with Purchasing to address root cause issues., • Ensure effective investigation and resolution of customer complaints, implementing long-term corrective actions., • Maintain QHSE systems that are practical, embedded into daily operations, and consistently applied., • Act as the internal authority on QHSE, providing clear direction and challenge where standards are not met., • Support senior leadership with decision-making relating to risk, compliance, and operational performance. Core Responsibilities • Develop, implement, and continuously improve QHSE systems and processes across the business., • Lead internal audit programmes, ensuring findings result in sustainable improvements., • Conduct structured root cause analysis on quality and safety issues using methodologies such as 5 Whys., • Collaborate with Production, Engineering, and Purchasing to resolve quality issues at source., • Promote and drive a visible, proactive safety culture across all areas of the business., • Monitor, analyse, and report on QHSE performance using meaningful KPIs to support data-driven decision-making., • Ensure all documentation, procedures, and manuals are accurate, practical, and consistently applied., • Manage and develop the Quality function., • Ensure compliance with all relevant statutory, regulatory, and customer requirements. Key Attributes & Experience • Proven experience in a QHSE leadership role within a manufacturing environment., • Strong working knowledge of ISO 9001, ISO 14001, and relevant HSE legislation., • Demonstrated ability to deliver measurable improvements in quality and safety performance., • Experience working closely with production teams to embed standards in practice., • Strong problem-solving capability, with a structured and data-driven approach., • Ability to influence, challenge, and engage stakeholders at all levels., • Commercial awareness, with a clear understanding of how QHSE impacts cost, efficiency, and customer satisfaction., • A proactive, hands-on approach with a focus on delivery, not just compliance. Please note: This job description is intended as a guide to the role and responsibilities. It is not exhaustive and may evolve in line with business needs and ongoing development of the position.

We are recruiting on behalf of our client for an experienced Quality, Health & Safety Manager to take ownership of quality systems and health & safety compliance within a manufacturing environment. This role is responsible for ensuring products and services remain consistent, compliant, and aligned with both customer expectations and regulatory standards Role Purpose The Quality, Health & Safety Manager will be responsible for managing and maintaining the organisation’s Quality Management System and Health & Safety procedures, ensuring compliance with recognised industry standards and current legislation. The role supports continuous improvement across the business while promoting a strong culture of quality and safe working practices. Key Responsibilities * Manage the Quality and Health & Safety functions across the business * Develop and maintain systems that ensure compliance with recognised industry standards and relevant legislation * Promote the importance of Quality and Health & Safety throughout the organisation * Implement and maintain procedures to ensure quality standards are consistently achieved * Work closely with all departments to ensure systems remain practical, effective, and embedded in daily operations * Coordinate and maintain procedures within the Company Quality Manual aligned to ISO9001:2015 and ISO14001 * Carry out periodic internal audits to support consistency and compli...

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in Elmbridge who are looking to appoint a Housing Standards Manager for the 3 months ongoing, at the rate of £46.57 per hour umbrella Job responsibilities To lead, manage develop and deliver the Housing Standards Service within the borough, improving standards and ensuring compliance through regulation, advice, assistance and enforcement across a range of tenures. The role ensures that statutory standards duties are met. To ensure the organisation is effectively using its powers and duties to minimise the number of empty homes in the Borough, particularly long-term empty homes. To lead and manage the Housing Standards Team to deliver a high-quality service, providing coaching supervision and professional development opportunities to staff. To lead and manage the Housing Standards Team to deliver high-quality services through:* Allocation of workloads, monitoring performance and quality assuring casework. * Providing coaching, supervision and professional development to the team. 1. To be responsible for the development and operation of the organisations Housing Enforcement policy. 2. To be jointly responsible for development and operation of Housing Financial Assistance Policy with the Care & Repair Elmbridge Team Manager, with the post-holder having budgetary responsibility in relation...

Private Client Tax Senior Worcester (Hybrid) Salary up to £38,000 (DOE) Butler Rose Public Practice is delighted to be supporting one of our clients who's got an opportunity for a Private Client Tax Senior to join their team. The primary responsibility of this role will be to provide personal, trust and estate tax compliance and associated advisory services to a mix of clients. You will also provide assistance to the Senior Manager/Director/Partners in both compliance and advisory client work. Role Requirements - • Main point of contact for clients to obtain relevant facts to process the client file., • Preparation of and reviewing personal self-assessment tax returns and claims for HNW individuals, trusts and estates. (Preparation will be mainly for more complex returns and reviewing will be mainly for more basic returns)., • Preparation and submission of Capital Gains Tax / Income / Inheritance tax reporting forms., • Dealing with HMRC enquiries, penalty notices etc., • Liaising with clients and building and maintaining relationships., • Advising on day to day tax queries from clients., • Supporting more senior staff in the Private Client Tax department with tax planning, including preparing IHT/CGT computations, wealth schedules and packs for advisory meetings., • Supporting more senior staff in the Private Client...

Interim Customer Service Manager Worcester, Worcestershire Contract – Outside IR35 Competitive Pay Rate Our client is a recognised and successful family business who provide top-quality construction tools, site supplies and consumables across the UK. In support of their continued activity, we are seeking an experienced Interim Customer Service Manager to provide short-term leadership and stability to the customer service function during a period of transition. This role is critical in ensuring the smooth day-to-day running of the customer service team while maintaining high standards of customer satisfaction and operational efficiency. Contract expected to run for between 2 and 5 months, reporting to the Managing Director and with an expected need to support 5 days per week in their head office in Worcester. Interim Customer Service Manager responsibilities: Oversee the day-to-day operations of the customer service function. Ensure timely and effective handling of customer enquiries across all channels. Manage and support the resolution of escalated customer issues and complaints. Lead, support and motivate a small internal customer service team. Review and improve customer service processes to enhance efficiency and service quality. Maintain oversight of order processing, query resolution, and customer communications. Support continuity and handover for the incoming permanent Customer Service Manager. Identify and address any immediate service gaps, risks, or operational challenges. Utilise customer service systems to support reporting and service delivery. Interim Customer Service Manager requirements: Proven experience in a Customer Service Manager or equivalent position. Must have a strong understanding of core customer service operations. Experience with product based or distribution environments would be beneficial. Excellent organisational and communication skills. Experienced in implementing new customer service processes. Able to provide technical support and training to existing team. If interested, please apply at your earliest convenience. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included

We have an exciting opportunity for a Registered Manager based in Droitwich, Worcestershire . Our client is a forward thinking, innovative provider of children’s services and offers all employees a rewarding, dynamic working environment. This position is a permanent, full-time position. The basic salary can go up to £46,350 for the right candidate. The successful applicant will manage the home and staff team providing support to children presenting with emotional and behavioural difficulties. This role is open to both experienced Registered Managers but also Deputy Managers who are looking to progress. As a Registered Manager, your main responsibilities will include: • Ensuring each young child has a care plan which reflects his or her emotional, care, education, social, therapeutic and cultural needs, • Regularly reviewing and updating the placement plan, • Allocating each young person a Key Worker who is responsible for the implementation of the care plan, • Building relationships with parents, carers and other professionals in relation to the support provided to each child, • Mangaing budgets effectively, • Ensuring that staffing levels and competencies meet the requirements of the home and its residents, • Ensuring new staff receive an induction and that each member of staff has a personal development plan, • Maintaining up to date knowledge of the statutory and procedural framework for residential care and communicating this to the wider team, • Providing leadership and supervision to the wider team In return, our client is offering a range of benefits, including: • Bonus scheme, • Relocation Package, • Annual Leave that increases with service, • Flexible working hours (start/finish times), • Grow alongside an outstanding new provider Not for you? If you are registered with Shire and recommend a friend, family member or colleague, you will be eligible for a cash bonus payment! • Bonus scheme, • Performance bonus, • Yearly bonus Benefits: • Additional leave, • Casual dress, • Company pension, • Discounted or free food, • Flexitime, • On-site parking, • Private medical insurance, • Referral programme, • Sick pay Schedule: • Monday to Friday Experience: • Registered Manager: 1 year (preferred) Licence/Certification: • Driving Licence (preferred), • Level 5 in Leadership and Management (preferred) Job Types: Full-time, Permanent Pay: £46,350.00-£47,350.00 per year

Job Title: Head of IT Location: Worcestershire across 3 sites (predominantly office‑based with flexibility for remote working of 1 day per week) Reports To: Partner, Head of Finance and Operations Department: Operational Support Direct Reports: 1 × 1st Line IT Support Technician Role Purpose The Head of IT has full accountability for the firm's information technology environment, ensuring it is secure, resilient, scalable and aligned to the firm's strategic and regulatory objectives. The role will also be responsible for driving the thoughtful and appropriate adoption of AI and automation, ensuring these technologies are used safely, ethically and pragmatically to enhance efficiency, decision making and client service. This is a senior leadership role with clear ownership of the end‑to‑end IT estate, including infrastructure, applications, cybersecurity, data and third‑party services. The role is responsible not only for operational stability, but for shaping and delivering the firm's technology roadmap so that technology actively supports business growth, efficiency and risk management. Working closely with senior leadership, the Head of IT will plan, prioritise and deliver technology initiatives using robust project management disciplines, ensuring change is well‑governed, outcomes‑focused and delivered with minimal disruption to the business. Core Accountabilities The overall performance, security and resilience of the firm's IT estate Ownership and continuous evolution of the business technology stack Delivery of IT and digital change programmes through effective project management Alignment of technology decisions with business strategy, regulatory obligations and operational risk IT governance, supplier performance, investment decisions and technology‑related risk Driving the responsible use of AI and automation to support efficiency, insight and business growth Key Responsibilities Technology Ownership & Infrastructure Own and manage the firm's IT infrastructure, including hardware, software, networks, cloud services, servers, storage, backup and disaster recovery Ensure systems are secure, reliable, well‑maintained and capable of scaling with business growth Proactively identify and address performance issues, capacity constraints and technical debt Oversee and coordinate external IT service providers where required Cybersecurity & Data Protection Hold overall accountability for the firm's cybersecurity posture Define, implement and enforce security policies, standards and controls Monitor systems and risks, responding appropriately to threats and incidents Ensure compliance with GDPR, data protection legislation and industry best practice Act as senior owner for IT‑related incidents, risk management and remediation Business Applications & Technology Stack Own the selection, implementation, integration and optimisation of core business systems Ensure applications are stable, well integrated and aligned to business processes Manage vendor relationships to maximise value, performance and reliability Ensure users are informed of relevant system changes and improvements IT Strategy, Projects & Change Delivery Define and maintain a clear IT strategy and multi‑year technology roadmap Translate strategic objectives into clearly scoped, prioritised and well‑governed IT projects Lead and deliver IT and digital change initiatives using appropriate project management methodologies Manage project plans, risks, dependencies, budgets and stakeholder communication Ensure technology change is delivered on time, within scope and aligned to business outcomes Business Continuity & Disaster Recovery Own and maintain disaster recovery and business continuity arrangements Ensure backups are robust, current and regularly tested Periodically test recovery processes and implement improvements Vendor, MSP & Contract Management Own the relationship and performance of the outsourced IT Managed Service Provider Manage all third‑party technology suppliers and service contracts Negotiate and review contracts and SLAs to ensure value, resilience and scalability Ensure contracts are renewed, replaced or exited in a controlled and timely manner Budget, Governance & Compliance Own the IT budget, cost forecasting and investment planning Ensure technology spend delivers clear business value Establish and maintain IT policies, procedures and governance frameworks Prepare for and manage IT audits and regulatory reviews Team Leadership & User Enablement Line manage and develop the 1st Line IT Support Technician Ensure users receive effective, timely and professional IT support Develop and deliver IT training to improve adoption and capability Maintain clear documentation, procedures and user guidance Key Skills & Experience Proven experience in a senior IT leadership role (IT Manager, IT Lead or Head of IT) Experience in accountancy, finance or professional services strongly preferred Strong knowledge of IT infrastructure, cloud platforms and business systems Demonstrable experience of cybersecurity, data protection and risk management Proven track record of delivering IT projects and managing technology change Strong vendor, contract and Managed Service Provider management experience Strong experience of building stakeholder relationships with Senior executives & C Suite. Proven line management, leadership and project management skills. Excellent communication and Team Player skills Strong decision‑making, prioritisation and problem‑solving abilities Qualifications Relevant certifications (e.g. Microsoft, ITIL, CompTIA, CISSP or similar) desirable Personal Attributes Clear ownership mindset with strong accountability Strategic thinker with a practical, delivery‑focused approach Confident decision‑maker able to balance risk, cost and business need Proactive, organised and comfortable managing competing priorities Able to operate both strategically and hands‑on when required Working Conditions Full‑time role, predominantly office‑based with some remote flexibility Occasional out‑of‑hours work for maintenance or critical incidents Benefits: Competitive salary 25 days annual leave, plus bank holidays Private Medical Health insurance Life Assurance Group Personal Pension Plan Electric Car scheme Cycle to Work Scheme Flexible Holiday Purchase Scheme Enhanced Family Pay - maternity, paternity, parental, and compassionate leave Employee Assistance Programme - 24/7 confidential helpline as well as online support If you wish to be considered for the role, please contact Joanne Harris on (phone number removed) or email me on (url removed)

Job Title: Sales Manager Location: Home-based with regular travel About the Company Our client is a well-established and globally connected organisation operating within the food ingredients and manufacturing sector. With a strong reputation for quality, innovation, and customer partnership, the business supplies a diverse portfolio of products and services to major food manufacturers across the UK and Ireland. The company fosters a collaborative, performance-driven culture and is committed to sustainable growth, continuous improvement, and delivering value to its customers. Role Overview Our client are seeking a commercially driven and strategic Sales Manager to manage and develop a portfolio of high-value regional accounts. This role plays a key part in driving revenue growth, profitability, and long-term customer partnerships while supporting the delivery of wider commercial objectives. You will work cross-functionally with internal teams and customer stakeholders to implement effective commercial strategies and identify new business opportunities. Key Responsibilities Sales & Profitability • Drive sales volume and profit across assigned accounts, • Deliver against strategic, budgetary, and financial targets, • Monitor performance and implement improvements to maximise results Account Management & Negotiation • Lead negotiations and implement annual agreements with key customers, • Ensure alignment with company policies and commercial strategy, • Identify and secure new accounts to support business growth New Business Development • Identify opportunities for new products and ingredient solutions, • Collaborate on high-impact commercial projects, • Engage with customer teams across NPD, production, quality, and marketing Financial Management • Monitor financial performance and payment terms, • Work with finance to optimise commercial conditions and reduce risk Market Intelligence & Relationship Building • Build strong, long-term customer relationships, • Gather and share market insights, trends, and competitor activity, • Support informed business decision-making through market knowledge Candidate Requirements Experience & Knowledge • Proven experience in key account management or a similar commercial role, • Track record of delivering sales growth and profitability, • Strong understanding of the food manufacturing sector (baking industry knowledge highly desirable), • Experience managing complex commercial projects and new business initiatives Skills • Excellent negotiation and influencing skills, • Strong analytical and data-driven decision-making ability, • Effective communication and stakeholder management skills, • Ability to work cross-functionally in a collaborative environment Attributes • Strategic and commercially astute mindset, • Proactive and solutions-focused approach, • Strong organisational and decision-making skills, • Ability to work independently while contributing to team success, • Detail-oriented with a focus on continuous improvement

Description Are you looking to join a successful and growing organisation who are committed to creating a great safe place to work where all employees have the opportunity to contribute, grow and develop? We are looking for an Area Sales Manager to join our team , ideally based in Worcester or Cheltenham who will drive sales and order winning activities by actively promoting Portakabin products and services. Your skills as an Area Sales Manager will play a critical role in ensuring commercial targets are consistently met or exceeded, through maintaining and building strong customer relationships to support continued business growth. The role will require regular travel, you will also be responsible for managing and developing sales to covering your catchment, including Herefordshire, Worcestershire and Gloucestershire, with two days per week spent in our Birmingham office. Role Details: • Annual salary up to £40,000 dependent on skills and experience • Up to £10,000 commission earning potential based on the achievement of commercial targets • Role based: You’ll be based in Worcester or Cheltenham, with travel around your catchment and regular visits to our Birmingham office • Contract type: Permanent • Company car • Eligible to join Private Medical Scheme • Annual leave of 25 days per annum plus bank holidays and opportunity to buy an additional 5 days each year. In this role you will be required to: • Apply a comprehensive knowledge of Portakabin products, compliance, commercial processes and pricing policies to effectively convert sales opportunities. • Coordinate with colleagues to allocate, plan and prioritise work to maximise order winning potential. • Collaborate with other teams and functions to consistently meet or exceed commercial targets for the area. • Collaborate with other teams and functions to deliver excellent customer service and product quality from order win through to successful project delivery, ensuring a seamless and high-quality customer experience. • Maintain strong internal relationships and deliver outstanding customer service. Promptly resolve any service issues that could impact customer satisfaction, escalating when necessary. • Ensure compliance with company policies, governance standards and all legal and regulatory requirements. Benefits & Opportunities • Contributory pension including life insurance benefit • A range of dedicated health and wellbeing services • A chance to give back to your community with an annual volunteering day • Cycle to Work Scheme • Employee Benefits Program (Discounts at 100s of shops, gyms, restaurants and even holidays!) • Learning & development opportunities and resources • Opportunity for career progression Our Ideal Candidate • Experience in a commercial role in a target driven environment. • Background in B2B sales with a track record of delivering results. • Experience in managing customer, client or account relationships. • Demonstrated ability to identify and convert new business opportunities. • Commercial awareness, keeping up-to-date with competitor activities and market trends. • Experience in selling and a confident negotiator with good influencing skills. • Knowledge of sales systems, e.g. SAP and CRM tools. Even if you do not match all of our ‘ideal’ criteria we would still be very keen to receive your CV as we love developing our people and may feel that you could be developed into this role. We are conducting interviews during, or before, the week commencing TBC. NOTE: If we receive a high volume of applications for a role, we reserve the right to close a vacancy earlier than scheduled

We’re looking for an exceptional and experienced (ideally level 4 qualified but this is not essential) Paraplanner to join our client's dynamic and rapidly expanding national IFA business. The Company Founded in Worcester but with a growing national footprint, our client design and build financial plans for private individuals, business owners and corporate clients that fit perfectly with their unique requirements and needs. The Requirements You’ll be an ambitious team player in possession of a growth mindset and a strong work ethic, have a keen eye for detail and be prepared to always go that extra mile for the good of the client and your colleagues. In addition, you’ll also have a care for community, the world around us and a strong social and moral compass. This is predominantly an office based role in Worcester. The Role To assist in and support the functioning of their technical department and in the achievement and delivery of outstanding client outcomes, business objectives and regulatory obligations. Responsibilities will include, but not be limited to: • Preparing review packs for client meetings. • Writing client reports and recommendations letters. • Preparing advice packs and application/nomination forms. • Submitting Requests for Information to providers • Keying amendments and adjustments to policies and new applications. • Cashflow planning. • Research, using available various tools. • Submitting business and maintaining client records on their systems (Intelligent Office and Sharepoint) To be successful in this role you’ll: • Have a minimum of 2 years paraplanning/technical report writing financial services experience, which may have been in report writing/technical support and/or paraplanning. Ideally you will be at least level 4 qualified and possibly on the journey to becoming chartered. • Possess an understanding of relevant regulation and legislation. • Have an understanding of investment, retirement and protection products and attitude to risk. • Must be able to demonstrate excellent oral and written communication skills and be an excellent time manager, able to work under pressure. • Be articulate in terms of both industry language, tools and software systems. • Share our belief in independence and the primacy of the client. • Have experience working with Microsoft Word, Excel and Outlook. • Demonstrate ongoing commitment to your own development. The Reward We believe in looking after our people and that the development of a fair, transparent and supportive working environment is essential to helping our team achieve our collective and their individual goals. That’s why all our people receive: • 25 days paid holiday plus birthday and bank holidays. • Matched pension contribution up to 4% earnings with Royal London • Annual discretionary bonus • £50k Critical Illness Cover • 4 x Death in Service • Private medical Insurance. • Additional support for training and development with costs of further qualifications covered by the business. • Carbon footprint off-setting. • Two paid volunteering days per annum supported as part of our community support programme

Key Account Director – Healthcare (Soft Services) Contract Type: Permanent Location: West Midlands (site‑based, full‑time) The Opportunity An opportunity has arisen for an experienced Key Account Director to take full leadership responsibility for a large, complex healthcare soft services contract within an acute hospital environment. This is a senior, visible role with accountability for people leadership, commercial performance, service delivery and strategic client partnership, operating within a highly regulated and politically sensitive setting. The Role Reporting at a senior operational level, the Key Account Director will have end‑to‑end responsibility for the delivery of multi‑service soft FM operations, including cleaning, catering, portering, security, helpdesk, switchboard and retail. The position requires a confident and resilient leader who can balance operational grip with strategic thinking, influence senior stakeholders, and maintain strong professional credibility across internal teams and external partners. This is a fully site‑based role, requiring daily on‑site leadership and visible engagement with teams and the client. Key Responsibilities • Provide overall leadership of all soft services across a large acute hospital estate, • Take full ownership of financial performance, including budgets and P&L accountability, • Lead, develop and engage a large, diverse on‑site workforce, • Act as the senior point of contact with the client, building a strong, trust‑based strategic relationship, • Operate effectively within a PFI or complex contractual environment, • Ensure consistent achievement of SLAs, KPIs, statutory compliance and governance requirements, • Translate evolving customer needs into effective service solutions, • Drive continuous improvement, operational resilience and service optimisation About You You will be a senior facilities management professional with a strong background in Soft FM contract leadership, ideally gained within healthcare or similarly complex, regulated environments. You are likely to have operated at Key Account Director, Contract Director, Account Director, General Manager or Associate Director level and will bring: • Proven leadership of multi‑service Soft FM contracts at scale, • Strong commercial and financial acumen with demonstrable P&L ownership, • Experience working within PFI or complex outsourced contracts, • Healthcare experience is beneficial, but not essential, • Credibility operating with senior stakeholders and boards, • A confident leadership style with the ability to challenge constructively, • A hands‑on, on‑site approach with strong operational discipline Why Consider This Role? This is a high‑profile leadership position offering the opportunity to shape service delivery within a critical healthcare environment, lead a large workforce, and build a long‑term, strategic client partnership on a flagship contract

If you’ve also worked in the following roles, we’d also like to hear from you: Client Relationship Manager, Customer Success Manager, Key Account Coordinator, Client Services Executive. We have a fantastic new job opportunity for a Client Services Account Manager to support and develop key clien

Global Financial Services Firm is hiring for a Client Implementation Analyst / Specialist - Prime Brokerage with strong analytical, Prime Brokerage / margin operations, change management and client services skills to be based in their London office. Be able to understand, at least at a high level, h

Join us as a Client Manager to play your part in that transformation. Work with clients to develop & tailor products to increase production and profitability for both AIG and the client. AIG underwriting teams help to find insurance solutions for our clients and their customers.

Ernst & Young Advisory Services Sdn Bhd in Greater London is seeking an experienced tax professional to join our Financial Services Indirect Tax team. We offer a supportive and inclusive culture focused on skills development and client satisfaction. You will build and maintain strong relationships w

Client Manager - Warranty Services page is loaded## Client Manager - Warranty Serviceslocations: Londontime type: Full timeposted on: Posted 8 Days Agojob requisition id: JR2601452At AIG, we are reimagining the way we help customers to manage risk. Work closely with internal stakeholders to

Harrison Scott Associates is seeking an Account Manager for their client in South Yorkshire. You will utilize your understanding of the print industry and passion for customer service to help maintain quality standards and deliver effective cost savings and efficiency for clients.

Milton Keynes - Client Manager / Senior Accountant (Flexible Level). We are recruiting for a Client Manager / Senior Accountant job, to join a well-established and growing accountancy practice based in the Milton Keynes area, with a good reputation as an employer. If you have managerial experience s

As a Senior Client Services Manager at Epsilon, you will be the driving force behind client success, leading a diverse portfolio of high‑profile brands. You’ll be at the forefront of shaping client strategies, demonstrating Epsilon’s sophisticated digital marketing and MarTech solutions to cre

As a Senior Client Services Manager at Epsilon, you will be the driving force behind client success, leading a diverse portfolio of high‑profile brands. You’ll be at the forefront of shaping client strategies, demonstrating Epsilon’s sophisticated digital marketing and MarTech solutions to cre

You have 5-7 years of experience in client services or account management at a social media, influencer marketing, or digital agency. You analyze and present campaign performance data, drawing clear conclusions and actionable recommendations for your clients. You communicate clearly and confidently,

M&C Saatchi World Services in London is looking for a driven Account Manager to manage projects end-to-end and foster strong client relationships.

Successful candidates will have experience in financial services or consulting, be skilled in B2B2C and B2C marketing, and possess exceptional project management abilities. Visa is seeking a marketing professional to build relationships with clients and deliver custom marketing solutions. This role

MORGAN is seeking a Prime Financial Services Account Manager in Greater London. The ideal candidate will have a strong knowledge of the Prime Financial Services product suite and demonstrate exceptional client service. This role serves as the primary point of contact for clients, delivering guidance

Osborne Appointments is seeking a Practice Manager & Senior Accountant to join their team in Harrow. You will prepare and review statutory accounts, manage workflows, and provide client-focused support.

Global Financial Services Firm is hiring for a Client Implementation Analyst / Specialist - Prime Brokerage with strong analytical, Prime Brokerage / margin operations, change management and client services skills. Demonstrate a good understanding of how a Prime Brokerage business operates, the serv

Working as part of a growing global team, as the Client Services Account Manager you will act as primary contact for your assigned clients providing collateral administration services to Collateralised Loan Obligation (CLOs) and Loan Portfolios. Acting as the Accountable Client Owner for your portfo

Handelsbanken is seeking an Assistant Banking Manager for their Solihull Branch.

Act as Subject Matter Expert and manager for Client Communications, collaborating with Product Development and wider EMEA teams to coordinate fund activity, EGMs and other key client engagement initiatives. Exciting role reporting to the UK Head of Transfer Agency, Client Services and Governance. Th

Harrison Scott Associates is seeking an enthusiastic Account Manager to join their dynamic print and communications team in Hertfordshire. The successful candidate will be responsible for service delivery to clients, requiring excellent organisation and communication skills.

This role requires a highly organized, polished, and emotionally intelligent individual with experience in luxury hospitality, private households, private client management, or high-end concierge/travel services. Foster strong relationships with clients and their family offices, proactively identify

Daily management of the Client Services Team to include but not limited to the following:. Artwork proofs are checked for accuracy before submission to the client.

You have 4-6 years of experience in client services or account management at a social media, influencer marketing, or digital agency. You analyze and present campaign performance data across key social media metrics, drawing clear conclusions and actionable recommendations for your clients. You comm

Harrison Scott Associates is looking for a Customer Services Manager in Greater London to enhance client relationships and lead a skilled team. This position offers the opportunity to make key decisions and address client requests with creative solutions.

The Client Services Manager is an important member of the London-based EMEA ad sales and operations organization. Work with other Client Services team managers to implement solutions that benefit the wider organization. Lead team of Account Managers in supporting assigned salespeople and associated

A leading security service provider in Greater London is seeking a Security Manager to oversee daily security operations.

Act as Subject Matter Expert and manager for Client Communications, collaborating with Product Development and wider EMEA teams to coordinate fund activity, EGMs, and other key client engagement initiatives. You will ensure high standards of service for both retail and corporate clients, maintain st

HR GO Recruitment is looking for a Client Services Manager in Aztec, Bristol.

Ernst & Young Advisory Services Sdn Bhd is seeking a Manager for their FS Operational Tax Advisory team in London. Responsibilities include building client relationships, identifying opportunities, and developing junior staff.

As a senior member of Verisk’s consulting and client services team based in London, you will provide services to our London and international insurance and reinsurance clients. Strong analytical and quantitative skills, a solid understanding of probability concepts, excellent problem‑solving ski

A leading tech company in Greater London is seeking a Client Service Manager to enhance client relationships and grow accounts. In this strategic role, you will manage client needs, oversee communication, and lead a team tailored to client demands.

Our client is committed to making a real, measurable, positive difference to the business of every client they work with. Responsible for the retention, development and growth of specific assigned account(s) seeking to further penetrate the categories of Managed Communications, offering a wider rang

An established industry player is seeking a Technical Services Manager to lead their engineering workforce in Bradford. This role involves managing M&E services, ensuring compliance, and developing client relationships.

The role focuses on delivering exceptional customer service to a key blue-chip client, and the ideal candidate should have at least 2 years of client services experience in the packaging sector. Strong general managerial skills and the ability to manage client expectations are essential for this rol

A boutique financial planning firm in East London seeks an experienced Client Services Manager to provide operational support and ensure smooth client administration. The successful candidate will manage onboarding, platform administration, and workflow processes, allowing advisers to focus more on

Our client is a leading company in their sector.