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Contract: Full-Time - Permanent Location: Bromsgrove Salary: Up to £24,000 depending on experience Benefits: 30 days' Annual Leave (rising to 35 days' with length of service) + Bank Holidays, Company Pension, Life Assurance, Employee Discount Scheme & Free On-Site Parking We are Polaris, one of the UK's largest leading communities of children's service providers. Within the community, we have independent fostering and adoption agencies who have been passionately improving the lives of young people for over 30 years, as well as Education, Residential and Leaving Care services, and bespoke children's services contracts. Our nurturing community works collectively to support the very best outcomes for each and every child in our care. We're ambitious for our children and young people, families and staff, and believe in their futures. We are looking for a highly motivated Fostering Engagement Officer to join our established Enquiries Team. In this pivotal role, you'll be the first point of contact for individuals enquiring about becoming foster carers and will support them with their first steps through the process. You'll bring a friendly, confident telephone manner, along with the enthusiasm and energy to connect with individuals through both calls and live chat. As an excellent verbal communicator, you'll be able to stay calm and professional under pressure, listening attentively to understand individuals' needs and build strong relationships. Your self-motivation and lively approach will help you identify opportunities, create effective solutions, and leave every individual feeling supported and valued. • Respond to all enquiries while building rapport with potential foster carers, • Make proactive outbound contact via phone calls, emails and texts to engage applicants, • Carry out initial screening calls and highlight applicants' transferable skills, • Guide applicants through the benefits of fostering with the Polaris Group and support them through the first steps of the fostering recruitment process, • Provide further information when requested and respond to queries promptly, • Build strong, trusting relationships through empathetic and supportive communication, • Navigate sensitive topics and challenging conversations with professionalism and care, • Promote virtual information events and monitor attendance, • Maintain accurate and up-to-date records on the CRM system, • Complete daily administrative tasks to support the enquiries and recruitment team, • Multi-task and prioritise workload effectively in a fast-paced environment, • Work flexibly to meet business needs, including one evening per week, • Prior knowledge of fostering, the fostering sector, and/or the standard foster carer recruitment process would be advantageous We are an Equal Opportunities employer. The successful applicant will be subject to a DBS check if successful for the position. Polaris is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. We reserve the right to withdraw this advert without notification. PandoLogic. Category:Administrative, Keywords:Contracting Officer, Location:Droitwich, ENG-WR9 0AD

Immediate Start, Temporary, Customer Accounts Administrator, Droitwich, Full time, Hybrid, £25k Your new company Hays are pleased to be working with this growing Droitwich organisation who are on the lookout for the right candidate to join them and start immediately. Your new role • Preparing and issuing customer contracts to enable the start of billing, • Supporting a seamless customer journey, including the creation of tailored payment schedules, • Responding promptly to customer enquiries and maintaining accurate records in Salesforce, • Collaborating with internal departments to resolve customer issues efficiently and courteously, • Managing cancellations, updating customer accounts, and generating final invoices, • Handling refund requests and maintaining clear communication with customers, • Processing promotional offers by verifying customer eligibility and updating internal systems, • Assessing and processing buyout eligibility for new customers, • Assisting the Credit Controller with payment chasing and arranging payment plans when required, • Providing support across other departmental tasks as needed, • Addressing issues proactively and in alignment with company values, • Updating customer accounts in compliance with GDPR requirements, • Hybrid work with 2 days in the office per week (once training has been completed)., • Free parking on site, • Friendly team environment What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4769641

Job Title: Head Of Networks Location: Midlands (Hybrid with occasional travel) Job Type: Full-Time (40 hours per week) - (on call as required) Salary: up to £85,000 DOE + £4,800 Car Allowance + discretionary annual bonus Job Summary The Head of Networks will lead the end-to-end management and strategic development of Airband’s network and physical infrastructure. This pivotal role oversees ISP network operations—including IP core, BNG, access, capacity, and CPE—while managing the full lifecycle of physical assets such as FTTP infrastructure, legacy FWA sites, cabinets, and private facilities. Combining technical expertise with strong leadership, the post holder ensures network services and infrastructure are reliable, scalable, secure, compliant, and cost-effective. Responsibilities include technical direction, asset lifecycle and financial management, and team leadership. Working collaboratively with Network Operations, Engineering, Field Teams, Project Management, Finance, and external partners, the Head of Networks drives infrastructure resilience, regulatory compliance, and exceptional customer service, aligning with ITIL best practices. Responsibilities Network Operations & Performance • Lead and manage the Network Operations Centre (NOC) and network engineering teams, ensuring high-quality operational support for ISP services., • Ensure day-to-day availability, performance, and security of the ISP network., • Operate and maintain broadband network infrastructure including:, • BNG platforms (subscriber management, authentication, policy control, QoS), • IP core and aggregation networks (routing, MPLS, VRFs, segment routing), • Internet transit, IXPs, peering, and interconnects, • Oversee IP address management, including RIPE allocations, DHCP, CGNAT platforms., • Ensure effective support and lifecycle management of the CPE estate, including firmware, provisioning, TR-069/USP ACS platforms, and interoperability testing., • Monitor and manage network capacity across access, backhaul, and core layers, planning upgrades ahead of demand., • Develop and implement asset management strategies for physical infrastructure assets, including FWA sites, cabinets, and private facilities., • Conduct asset condition assessments, audits, and performance evaluations., • Track asset lifecycle status, performance, service life, and replacement schedules., • Ensure assets are operated and maintained in line with industry standards, regulatory requirements, and organisational objectives., • Maintain accurate asset and network records using asset management systems, GIS, and network management tools., • Produce regular reports covering asset condition, network performance, risks, compliance, maintenance activity, and financial performance., • Identify and mitigate operational, financial, environmental, and security risks related to network and infrastructure assets., • Ensure compliance with all relevant legislation, regulations, safety standards, and best practices., • Own and manage budgets for network and infrastructure assets, including hardware, software, licensing, maintenance, and capacity expansion., • Forecast future investment requirements based on growth, asset condition, and technology roadmaps., • Develop long-term network and asset management strategies aligned to business objectives. Stakeholder & Vendor Management • Work closely with Engineering, Operations, Field Engineering, Customer Service, and Project teams to align asset and network priorities., • Liaise with regulators, contractors, service providers, and vendors to ensure effective delivery of maintenance, upgrades, and projects., • Build and manage strong supplier and partner relationships. Leadership & People Management • Set clear objectives, performance standards, and expectations for team members., • Provide coaching, mentoring, and regular feedback to develop skills and performance., • Allocate work effectively based on skills and priorities., • Lead teams through change, fostering engagement, accountability, and continuous improvement., • Strong Management expertise in IP networking and ISP infrastructure, • Proven infrastructure asset management experience, • Strategic thinking with the ability to develop long-term plans, • Strong financial and commercial acumen, • Excellent leadership, people management, and coaching skills, • Strong analytical, data-driven decision-making capability, • Excellent written and verbal communication skills, • Strong organisational and planning skills with the ability to manage competing priorities, • Proactive problem-solving mindset with high attention to detail, • Flexible, adaptable, and resilient in a changing environment, • 5+ years’ experience in network and/or infrastructure management roles, • In-depth knowledge of IP networking, TCP/IP, and data protocols, • Proven experience managing teams and operational environments, • Full UK driving licence, • CCNA, CCNP or equivalent networking certification, • Familiarity with ISO 55000 / ISO 55001 asset management standards, • IAM certification or qualification, • BSc degree in Computer Science, IT, Engineering, or related discipline What can Airband Offer you? • 25 days of paid leave a year rising to 30 plus bank holidays with service., • 5% Airband pension plus a minimum 3% employee contribution., • Customer referral bonus - a thank you for every customer you send our way., • We offer hybrid working – a mix of working from home and in the office., • Free Broadband - If you are in our coverage, you can benefit from free broadband with us!, • 20% off your monthly line rental on EE’s phone, tablet, SIM only or mobile broadband plans., • Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service), • Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year!, • Refer a friend reward scheme! Pre-employment checks Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving license may be required for positions that require you to be out in the field as part of the role.

We are looking for an experienced Commercial Gas Engineer to join a skilled team servicing local authorities, blue-chip companies, and working directly with burner/boiler manufacturers across the West Midlands. This is a full-time, hands-on role with opportunities for career progression and training. Key Responsibilities * Service, maintain, and repair commercial gas equipment and heating systems * Commission manufacturer equipment (training provided for the right candidate) * Work safely and efficiently across commercial sites * Maintain accurate records and deliver excellent customer service Requirements * Minimum 2 years’ experience in commercial gas * Knowledge of commercial heating systems * Appropriate gas qualifications to carry out required servicing * Knowledge of controls is desirable but not essential * Punctual, professional, and personable * Good communication skills at all levels * Able to work independently and as part of a team * Full, clean UK driving licence Benefits * Hourly rate: £18.00 – £21.00 per hour * Full-time employment, minimum 40 hours per week (plus travel) * Company van and fuel card * Uniform and company phone provided * Pension scheme * Ongoing training and career development opportunities If you are an experienced Commercial Gas Engineer looking for a stable, rewarding role with great bene...

Come and Join us at Airband! We have a great opportunity for talented Telesales Advisors to develop our customer base across our regions! Are you and experienced telesales professional? This is a permanent position offering a competitive salary £25,396.80 + up to £12,000 OTE + benefits - we offer a Hybrid working model operating out of Droitwich. You will be Developing relationships with potential customers in order to advise and sell Airband connectivity, whilst meeting or exceeding the sales team KPIs. Promoting Airband’s Reputation and Customer relationships. The role will also contribute in generating sales for our business, being responsible for advising & closing sales over the phone whilst maintaining good customer relationships. If you have key skills in customer service and sales delivery we would like to hear from you. More about Airband: Airband is an internet service provider bringing highspeed broadband to rural communities from North Wales down to Devon and Somerset in the Southwest. Having built the network our strategic focus is to increase our customer connections, and we are looking for a talented individual to support us to deliver an excellent customer experience as we continue to scale. Key Responsibilities: • Follow-up website generated enquiries from potential customers, • Answer all inbound enquiry calls and make outbound calls to potential customers to convert to an order, • Turn warm leads into orders answering all customers questions and alleviate any concerns they may have about the service., • Take, record and process orders on our systems in person or over the phone/e-mail, • Go the “extra mile” to meet targets which providing exceptional service and advice., • Maintain accurate customer records on CRM as well as other administrative tasks as required, • Accurate and timely reporting as required, • Promote a sales focused, goal driven approach whilst working as part of the wider Sales division. What are we looking for? Active listener with good sales ability - Patience and ability to engage with customers in conversation - Asking questions to understand customer requirements and close sales. More about you: • An excellent communicator with strong verbal and written skills., • Punctual character with an eager drive to succeed by hitting sales targets, • A confident and resilient character with effective resolution skills., • Exceptional understanding of Customer excellence., • Ability to deliver credible service to a broad range of internal and external contacts/customers. Airband Benefits • 25 days of paid leave a year rising to 30 plus bank holidays with service., • 5% Airband pension plus a minimum 3% employee contribution., • Customer referral bonus - a thank you for every customer you send our way., • We offer hybrid working – a mix of working from home and in the office., • Free Broadband - If you are in our coverage, you can benefit from free broadband with us!, • 20% off your monthly line rental on EE’s phone, tablet, SIM only or mobile broadband plans., • Car financing scheme, Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service), • Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year!, • Refer a friend reward scheme – a selection of great rewards to choose from! Pre-employment checks Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving licence may be required for positions that require you to be out in the field as part of the role. Recruitment Agency support is not required at this time.

Junior Account Manager Location: Worcester (office-based with customer travel) Hours: Monday–Friday, 9:00am–5:30pm Salary: £30,000 - £35,000 Location: Worcester The Role We are looking for a motivated Junior Account Manager to support our clients sales team and manage a small portfolio of accounts while working towards monthly and annual sales targets. The role of Junior Account Manager, offers an excellent opportunity to develop a career in B2B sales within a growing organisation. About our Client Our client delivers high-quality training and consultancy across a wide range of sectors, partnering with government bodies, technical IT firms and higher education institutions. Their expertise spans project and programme management, IT service management, technical IT and leadership development. Key Responsibilities * Support Account Managers by interrogating accounts and arranging meetings in line with KPIs * Manage and grow a minor portfolio of customer accounts * Achieve individual sales targets and KPIs * Promote our clients services and solutions to prospects and customers, primarily over the phone * Build strong customer relationships through excellent service and face-to-face meetings * Understand customer business objectives and identify sales opportunities * Produce accurate quotations and maintain CRM data and sales documentation * Communicate professionally...

Junior Account Manager Worcester E30K-£35K + C£5K commission 25 days holiday + bank Overview Our client is seeking a motivated and customer-focused Junior Account Manager to support the Account Management team. This role is responsible for managing a small portfolio of accounts, generating new sales opportunities, and delivering excellent customer service while working towards agreed sales KPIs. The successful candidate will communicate the company’s services and solutions confidently, both over the phone and face to face, and will play an important role in building and developing long-term customer relationships. Key Responsibilities Account Management & Sales Support Interrogate existing and prospective accounts to identify opportunities and organise meetings for the Account Manager in line with set KPIs Manage a minor portfolio of company accounts, maintaining strong customer relationships and identifying growth opportunities Work towards achieving individual sales goals and targets as agreed with the Sales Manager Promote the company’s services and solutions to prospects and existing customers via telephone and face-to-face meetings Meet and maintain acceptable sales Key Performance Indicators (KPIs) Deliver high standards of customer care at all times Attend customer meetings to strengthen relationships and increase the size and value of sales opportunities Develop a strong understanding of the company’s value proposition and communicate it effectively to customers and prospects Gain an understanding of customers’ key business objectives and future plans For further information, please call Arlene at Redwood Search

A successful cruise company are recruiting for a Travel Customer Support Executive to join their expanding travel team offering a competitive salary. This role will combine customer service and administration and will be assisting clients with both pre and post travel queries, including amendments and changes and also adding any additional services to the booking both over the phone and by email . This role will be working on a small shift pattern Mon-Fri 9am-5.30pm with occasional 7pm finish and will include 1 weekends every 3/4 weeks . Within the role of Travel Customer Support Executive you will be responsible for: -Answer and process queries from customers via phone, email, social media and web chat -Liaise with customers for post-booking questions, assistance & customer service issues. -Process and action where relevant, incoming emails from external suppliers -Ensure bookings are loaded correctly across the booking systems supplier systems Travel Customer Support Executive skills Required: -MUST have experience working within a travel agency or travel company either in the role of travel agent, travel consultant, reservations consultant, or travel customer service consultant or have worked within customer services within a Travel environment ideally cruise but this is not essential -Great attention to detail -Confident checking over documents including invoices and tickets -Excellent customer service skills -Ability to prioritise a busy workload and work to deadlines If you would like to apply for the position of Travel Customer Support Executive please contact Rachel on (phone number removed) and forward your up to date cv to (url removed)

Stairlift Engineer Stairlift repair, Stairlift installation, Stairlift Industry Worcester, West Midlands Salary & Earnings: Basic salary: £40,000 - £45,000 p.a. Additional earnings: overtime, travel time door-to-door, call-out earnings OTE: c. £60,000 p.a. Benefits: Pension plan 33 days' holiday (including bank holidays) Flexible working hours Full training and development provided Clear career progression with evidence of internal promotion Marmon Lift Recruitment is recruiting for one of the UK’s fastest-growing independent stairlift companies. With a rapidly expanding workforce and growing infrastructure, the company provides a stable environment and a continuous flow of work for engineers. Commutable from: Worcester, Droitwich Spa, Evesham, Hereford, Kidderminster, Birmingham, Stratford-upon-Avon, Redditch Responsibilities of a Stairlift Engineer: Install straight and curved stairlifts in customer homes Service and maintain stairlifts to manufacturer standards Provide exceptional customer service and technical support Maintain accurate service records and ensure compliance with safety procedures Assist with scheduling, travel, and preparation of parts and equipment The Ideal Stairlift Engineer Candidate: Minimum 2 years’ experience working with stairlifts (essential) Strong mechanical and electrical skills (essential) Relevant electrical qualifications (essential) CSCS and/or SSSTS certification (desirable) Knowledge of major stairlift manufacturers (desirable) Why Apply? Competitive basic salary with regular overtime Potential earnings of c. £60,000 p.a. Private healthcare and pension 33 days’ holiday, including bank holidays Flexible working hours and a supportive team environment Career development opportunities in a rapidly growing company Apply to this Stairlift Engineer position: For a confidential conversation, call (phone number removed) (Monday - Friday) Ping us your CV by email Marmon Lift Recruitment is passionate about understanding what is truly important about your next move before entering an application or interview process. This commitment to you will ensure we represent your best interests at all times