Phone customer service jobs in ColchesterCreate job alerts

Sales Support and Administration 12 month FTC Ipswich/hybrid CLOSING DATE – 23 February 2026 Who we are: We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals. You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come. About the role: As a key member of our team, you will: • Deliver comprehensive administrative assistance across all sales functions, ensuring smooth day-to-day operations., • Accurately prepare customer information, generate pricing, and secure offers using our internal systems., • Respond to queries via phone and email, identify solutions, and communicate them clearly and effectively., • Work closely with internal stakeholders to ensure contracts are prepared efficiently and to the highest standard. Who we’re looking for: To thrive in this role, you’ll ideally bring: • A strong command of Excel and other Office applications, with the ability to create, manage, and maintain multiple spreadsheets - while handling data processing and administrative tasks with precision., • A solid understanding of the sales support process, exceptional attention to detail, and the ability to juggle competing priorities in a fast-paced environment., • Proven ability to meet tight deadlines while delivering outstanding customer service and accurate administrative support., • Familiarity with the electricity market is a plus. If you’re new to the sector, we’ll provide comprehensive training—you just need -to show us your ability to learn quickly and apply new knowledge effectively. Rewards and benefits: As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support your lifestyle. If successful in this role you’ll get: • A discretionary bonus depending on company performance, • Private Healthcare, • SAYE (Sharesave): discretionary scheme from time to time, • Personal accident cover, • Group personal pension plan where we’ll pay up to 10%, • Holiday 25 days plus bank holidays, • Reimbursement of the cost of your annual membership of one relevant and appropriate professional body We’re committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what’s right for the future. With Drax you can shape your career and a future for generations to come. Together, we make it happen. At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background. Find out more about our approach here. Talk to us about flexible working! How to apply: Think this role’s for you? Click the ‘apply now’ button to begin your Drax journey. If you want to find out more about Drax, check out our LinkedIn page to see our latest news. We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email We reserve the right to close roles early when the particular role and / or location has had sufficient applications.

Credit Controller - Generous salary + benefits package - Hybrid working options Your new company A rare opportunity to join my client in the role of Credit Controller at their expanding site located in the Colchester area. Your new role Working as part of a professional and supportive finance team, you will play a pivotal role in the position of Credit Controller, managing the debtor ledger with key duties including: • Build strong working relationships with customers, • Proactively chase outstanding payments via phone and email, • Investigate and resolve customer queries, • Customer database updates and maintenance, • Aged debtor reporting, • Work with internal stakeholders to ensure all customer accounts are accurate and providing key insights, • Provide key insights to Senior Management regarding debt position, • Recommend and highlight accounts that require escalation or legal action, • You will have proven experience in a similar credit control position, • Excellent communication skills and strong attention to detail will be essential, • Knowledge of Sage will be highly beneficial If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4767731

Sales Account Manager - UK Want to make a difference whilst progressing your career? Then Phone Locker® could be the place for you! About Us Phone Locker® is a fast growing, international disruptor brand established in 2021 Australia. Our mission is to create phone free spaces across a variety of sectors, from Education to Music, where ideas can flourish, skills are learnt and experiences are lived in the moment and not through a phone. We have established sites in Australia, United Kingdom, Netherlands, China and Hong Kong that support our brand development and operational function through a global supply chain. With our distinctive business model and our global teams working as one, we have achieved success and sustainable year on year growth since 2021. As we expand the Phone Locker® brand across Europe and aim for global growth, we are seeking skilled and experienced Sales Account Manager’s to join our EMEA team. The Account Manager will be located in the UK, play a crucial role in maintaining and expanding our network, ensuring exceptional customer solutions, and supporting the brand through meaningful development. This is an exciting opportunity for the right candidate to progress quickly in their career and have fun along the way! Responsibilities: · Develop new accounts and manage customer relations for assigned accounts, building strong and lasting relationships with clients. · Communicate extensively with clients via phone and email, providing prompt and personalized assistance regarding orders, shipping information, and inquiries. · Collaborate with clients, offering product recommendations and quotes to meet their specific needs. · Act as a subject matter expert on our product offerings and solutions, providing valuable insights and expertise to clients. · Coordinate the review and approval of sales orders and proofs with clients, ensuring the seamless progression of orders. · Work closely with the EMEA Commercial Director to streamline sales order processing and enhance customer experience. · Plan and execute trade shows in the EMEA region representing Phone Locker® with professionalism and enthusiasm. · Provide operational feedback to streamline and enhance the localization of our online channels and align product offerings with the European market. Collaboration: As a Sales Account Manager, you will collaborate closely with our UK and overseas teams, including the marketing team, production team, sales teams and product development teams. Your coordination and communication with these teams will ensure a cohesive approach to success in the UK and European market and the exchange of insights. Your primary focus will be the development and onboarding of prospective schools, universities, music artists, production studios, film studios, events organisers and other organisations who could stand to benefit from our unique product offering. Requirements: · Sales or account management experience of 2 years+ · Effective resolution of customer disputes to enhance customer experience. · Familiarity with CRM sales funnel management. · Willingness to travel for trade shows and client visits as needed. · Self-motivated, disciplined, and capable of working independently to meet targets. · Computer literate with a good working knowledge of Microsoft and CRM systems. · A Levels or equivalent minimum education. · UK driving license and resident with right to work. The package: · Salary from £28k-£40k DOE + competitive commission structure. · Enhanced annual leave – 22days basic + rising through service. · Birthday off! Because who wants to work on their birthday... · Holiday purchase scheme. · Enhanced pension contribution. · Company events. · Opportunity for travel. · Flexible schedule. · Company laptop & phone provided. Company websites · · Schedule: • 7-hour day + 1 hour lunch, • 9am – 5pm UK time, • Full-time, Monday-Friday·, • 4 days per week office based in Colchester, Essex, UK + 1 day working from home., • Willingness to travel – UK / Europe If you meet the requirements above and are interested in this exciting opportunity, please submit your resume for consideration to:

Consensus is not just a care provider – we're a community of amazing people dedicated to inspiring and empowering people with learning disabilities, autism, and complex needs. If you're as passionate as we are about making a meaningful difference in the lives of others, then this may be the job for you. Are you passionate about people and enjoy working in a customer focused role? We are seeking a proactive and detail-oriented Onboarding Lead to join our Recruitment team. This is an exciting opportunity to help onboarding new starters across the business and contribute towards making every moment matter for the people we support and our colleagues. Role: Onboarding Lead Salary: £28,000 per annum Location: Central Support Office, Colchester Your Role Obtain copies of Right to Work (RTW) documents and Proofs of Address (POA) documents from applicants in line with government legislation. Ensure each applicant receives the best ‘candidate journey' they can through regular contact from Onboarding through to starting their role and thereafter. Assist and guide applicants in relation to what documentation they must provide and provide support towards online systems for DBS and reference checks. Provide accurate reporting and feedback on new starters and ensure their employment journey is tracked and feedback provided. Communicate regularly with applicants over the phone and by email, ensuring documents are received in a timely manner. Communicate regularly with Recruitment Team members and Service Managers on candidates in the process. Provide proactive support and cover in the absence of the Recruitment Business Partner to liaise with candidates and schedule in interviews where necessary. Our Benefits Consensus is a certified Great Place to Work and has been recognised as one of the UK's Best Workplaces for Women. Here's just a small selection of the benefits you'll enjoy: Holiday Purchase Scheme: 25 days annual leave (pro rata). Recognition & Rewards: Including long service awards and a recognition platform. Learning & Development: Supporting your personal and professional growth with Consensus Academy. Life Assurance: Benefit of twice your annual salary. Wagestream: Withdraw a percentage of your wages as you earn them before payday. Discounts: From over 150 retailers through our employee benefits platform. Health & Wellbeing: From our Employee Assistance Programme to our Mental Health First Aiders – colleague wellbeing is a priority and we're here to support you and your teams. About You To be successful in this role, you will: Strong organisational and administrative skills. Excellent communication abilities, both written and verbal. Knowledge around Right to Work and DBS documents required in line with legislation Experience of pre-employment checks including DBS, references and RTW checks Experience of advising managers on pre-employment checks within multisite organisation Sound understanding of equal opportunities and diversity issues Attention to detail and a commitment to maintaining data accuracy. A proactive approach to problem-solving and supporting colleagues. We are proud to have been officially certified as a Great Place to Work®, and one of the UK's Best Workplaces for Women in 2025. This great company culture is built on appreciation, recognition, and ensuring our colleagues have the right opportunities to flourish. We value individuality and diversity, and we know that every journey is unique. So, whatever you're looking to achieve from this next step, make this your moment to shine. Want to hear more about the role? Call our dedicated in-house recruitment team on 01206 417573. We are an equal opportunities employer and welcome applications from all suitably qualified people regardless of their race, sex, disability, religion/belief, sexual orientation, or age. TPBN1_UKTJ