Aftersales Consultant (Automotive)
hace 2 días
Colchester
Company DescriptionMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.Job DescriptionAs an Aftersales Consultant, you will be a key contributor to the delivery of the Retail Fitness programme, working closely with dealers to improve workshop productivity, efficiency, and overall aftersales performance. The role focuses on analysing existing dealer processes, implementing targeted action plans, and driving continuous improvement to achieve agreed key performance indicators (KPIs).ResponsibilitiesConduct comprehensive assessments of dealer workshops to identify performance gaps and opportunities for improvement.Develop and implement targeted action plans aligned to the customer's Playbook to enhance workshop productivity, efficiency, and operational effectiveness.Drive improvements across key focus areas of the complete aftersales customer journey including optimisation of workshop performance.Utilise MSX reporting tools to monitor, track, and report against key performance indicators (KPIs), providing clear monthly performance updates.Design and deliver tailored training plans to dealer teams to support sustained performance improvements and long-term capability development.Collaborate closely with the customer and other key stakeholders to align strategy, priorities, and next steps.Identify and escalate non-compliant dealers to customer stakeholders where required, supporting corrective action and programme governanceQualificationsExperienceMinimum of 3 years’ experience in the automotive trade in a Service Manager role (essential)Previous experience as an Area Manager, Aftersales Development Manager, or similar field-based role (desirable)Demonstrable experience directly engaging with OEM’s, NSC’s importers within an automotive environment (advantage)KnowledgeStrong understanding of dealer aftersales operations, including workshop processes, service delivery, and performance driversProven knowledge and experience in implementing and coordinating new processes within a dealership or field-based environmentAbility to interpret key service performance indicators and translate them into clear, actionable improvement measuresSkillsExcellent negotiation and influencing skills, with the ability to engage effectively at dealer management levelStrong customer-focused mindset, demonstrating empathy, commercial awareness, and a solution-oriented approachHands-on approach with strong practical relevance and persuasivenessHigh level of flexibility and willingness to travel extensively to support dealer engagement and programme deliveryEffective written and verbal communication skills at all levelsProficient in time management and organisation Excellent relationship building skillsNumerical and analytical capabilitiesComputer literate, in particular MS OfficeAdditional InformationWorking Pattern and Location40 Hours per weekPermanentMonday – FridayHybrid work (80% of working week in dealer locations)Travel – Also required to attend clients HQ for stakeholder and team meetingsPackageUp to 43000 per year (depending on experience) with Performance Related BonusCompany CarLaptopMobile PhonePaid Business Expenses25-day Annual Leave per year plus Bank HolidaysCompany Contributory Pension PlanCashback Healthcare SchemeLife AssuranceCar Salary Exchange SchemeExclusive discounts on everyday purchasesExclusive discounts on car purchasesPotential to progress within the company, with global opportunities updated regularlyMSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. SummaryType: Full-timeFunction: ConsultingExperience level: Not ApplicableIndustry: Automotive