Head of Operations
hace 1 día
Colchester
Head of Operations – Spider is advertising on behalf of a specialist professional services business seeking a Head of Operations to join their office-based team on a full-time, permanent basis in Mid Suffolk.\n\nFantastic company benefits include:\n\nCompetitive Salary:£45,000 - £50,000 per annum, depending on experience\nHoliday: 25 days annual leave + bank holidays\nAdditional: Team performance related bonus and enhanced pension\n\nAbout the role:\n\nThis is a newly created role with a clear focus on supporting the future growth and development of the business. Working closely with the Founder and wider leadership team, you will become a trusted right-hand person to a creative and entrepreneurial founder, helping to turn strategic ideas into operational success.\n\nAs Head of Operations, you will take ownership of the day-to-day running of the business, ensuring operational excellence across client services, finance, HR, systems, compliance and team performance. You'll thrive in a high-pressure but informal environment, balancing commercial priorities with exceptional client service while helping to drive a growing and ambitious organisation.\n\nKey Duties include:\n\nLead the day-to-day delivery and continuous improvement of service operations, ensuring efficient, high-quality service across all client groups.\nOversee business systems, IT infrastructure, CRM platforms, and operational processes, ensuring they remain effective, scalable, and fit for purpose.\nSupport the Founder by managing operational activities, contributing to strategic planning, business growth, pricing strategies, and profitability objectives.\nLead recruitment, HR processes, performance management, staff development, training, and the implementation of KPIs and operational performance measures.\nDrive operational efficiencies, automation initiatives, service enhancements, and expansion into new markets and service areas.\nMaintain exceptional service standards for high-profile clients, while building and managing relationships with key industry stakeholders and representing the business at industry events.\nEnsure compliance with regulatory requirements, documentation standards, audit readiness, and risk management processes across the organisation.\nSupport the Founder in looking for opportunities for business development.\n\nAbout you\n\nAs Head of Operations, you will bring significant senior leadership experience gained within a professional service, advisory, travel, creative or similarly client-focused environment. You will have a strong understanding of business operations, finance, HR and customer service, with a proven ability to lead teams, improve processes and manage high-volume, time-sensitive workloads.\n\nCommercially minded and strategically aware, you will constantly look for opportunities to improve performance, increase efficiency and maximise profitability. You will be comfortable supporting and constructively challenging senior stakeholders where required, bringing fresh ideas and a solutions-focused approach.\n\nHighly organised and analytical, you will possess excellent communication and stakeholder management skills, with the ability to build strong relationships at all levels internally and externally. You will be a positive, ambitious and exceptionally charismatic leader who remains calm under pressure and enjoys working within a fast-paced, entrepreneurial environment. A passion for the creative arts and wider cultural sector would be highly advantageous. Due to the location of the office, a full driving licence and access to your own vehicle will be required.\n\nAbout them:\n\nThis is a unique opportunity to join a growing specialist professional services business at an exciting stage of its development. As a newly created role, the position offers significant scope to shape operations, influence future growth and play a key part in the long-term success of the organisation. You will work alongside an established leadership team in a flexible, collaborative and informal environment where initiative, innovation and commercial thinking are genuinely valued.\n\nIf you have the relevant skills and experience for this Head of Operations role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.\n\nPlease check your email inbox and spam/junk folder for any correspondence for this role. If you require any reasonable adjustments or information in an alternative format, please inform us as soon as possible so that appropriate arrangements can be made.\n\nAdditional keywords: Head of Operations, Operations Director, Operations Manager, Business Operations, Operational Leadership, Senior Manager, Professional Services, Travel Industry, Team Management, Process Improvement, Stakeholder Management, Business Growth, HR Management, Compliance, Client Services, Strategic Leadership, Project Management, Commercial Management\n\nThis vacancy is being advertised and handled through Spider, the region’s Online Job Advertiser. We take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. You may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondence on receipt of your application