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Job Title: SENCO (Special Educational Needs Coordinator)Job PurposeTo develop the school's Special Educational Needs (SEN) provision and oversee its day-to-day operation in line with organisational policies, with the aim of improving outcomes and achievement for pupils with SEN.Key ResponsibilitiesSEN Provision & Compliance • Implement effective provisions to ensure measurable progress for pupils with SEN, • Ensure the school meets all statutory responsibilities for pupils with Statements of Special Educational Needs and Education, Health and Care Plans (EHCPs), • Monitor and evaluate progress against targets for all SEN pupils, • Analyse and interpret school, local, and national data to inform decision-making, • Liaise with staff, parents, external agencies, and other schools to ensure coordinated and consistent supportTeaching and Learning, • Support identification and implementation of effective teaching strategies tailored to individual SEN pupils, • Work collaboratively with staff to overcome barriers to learning through:, • Accurate assessment of needs, • Monitoring teaching quality and pupil progress, • Target setting (IEPs and Provision Maps), • Maintaining detailed and accurate records, • Collect and interpret specialist assessment data to inform teaching practice, • Coordinate SEN provision through close communication with staff, families, and external professionals, • Promote high expectations and equal learning opportunities for all pupilsLeadership and Management, • Provide professional guidance to staff to ensure high-quality teaching for SEN pupils, • Lead performance management processes for SEN teachers and support staff, • Contribute to staff development, including whole-school training (INSET), • Report regularly to senior leadership and governing bodies on SEN provision and impactStaff & Resource Management, • Advise leadership on effective deployment of staff and prioritisation of resources, • Manage and develop SEN resources, ensuring their effective use, • Work with external agencies to maximise available support and provisionQualifications & Experience, • Experience working with young people with EBD, SEMH, or SEN, • Minimum of 1 year experience as a SENCO, • Qualified Teacher Status (QTS) or PGCE (essential), • Degree-level education (essential)Benefits, • Opportunities for career progression, • Comprehensive induction programme, including physical intervention training, • Auto-enrolment pension scheme, • Employee referral bonus scheme, • Employee Assistance Programme (24-hour confidential support and counselling), • Ongoing professional development opportunitiesWorking Pattern, • Monday to Friday, • On-site roleAdditional Information, • Bonus scheme available, • Bachelor's degree required, • QTS certification preferredAbout Our Client Our client is an independent specialist education provider supporting young people aged 11 to 18 with social, emotional and mental health (SEMH) needs. They are committed to creating a nurturing, structured, and inclusive environment where pupils can re-engage with learning, build resilience, and achieve positive outcomes. The organisation takes a highly personalised approach, working closely with pupils, families, and external professionals to deliver tailored support that meets individual needs. Their multidisciplinary teams focus on removing barriers to learning while promoting both academic achievement and personal development. With a strong emphasis on staff wellbeing and continuous professional development, our client offers a supportive and collaborative working environment where staff can grow and make a meaningful difference in the lives of young people.

Our growing Commercial Broking client is looking for a dedicated Senior Compliance Executive to support the day-to-day business operations. You'll play a crucial role in ensuring they meet all Regulatory requirements by undertaking Compliance monitoring and supporting a range of Compliance-related activities. If you're passionate about upholding high standards, contributing to a collaborative team, ... ZIPC1_UKTJ

I am excited to be recruiting a Learning Lead to join a progressive, people-focused organisation making a real difference across communities in Colchester. You’ll play a key part in shaping a positive learning culture, ensuring colleagues at all levels have access to high-quality development opportunities that help them succeed now and in the future. Key Responsibilities: Training Design & Delivery • Design, deliver and evaluate learning programmes covering leadership, management, personal development and coaching/mentoring., • Lead engaging and welcoming induction sessions for new starters., • Facilitate mandatory learning disability and autism training as required., • Create high-quality learning materials tailored to colleagues at different levels., • Develop impactful leadership and management development initiatives., • Support a coaching network, modelling high standards and best practice., • Monitor and maintain organisational compliance with mandatory training requirements., • Review and update mandatory training content to ensure it remains current and relevant., • Support the annual performance and development review process., • Provide colleagues with coaching, mentoring and psychometric tool feedback where appropriate., • Work collaboratively with internal partners to identify training needs., • Represent the Learning & Development function in relevant committees and working groups., • Maintain strong relationships with colleagues, leaders and external training providers., • Support the monitoring of learning and development budgets., • Develop digital learning content and online resources., • Support the growth of blended and digital learning opportunities., • Maintain up-to-date knowledge of L&D trends and research. Essential Qualifications & Experience • Level 5 qualification (or equivalent) in leadership, learning & development, coaching or organisational development., • Strong commitment to ongoing CPD., • Proven experience in learning and development or organisational development roles., • Experience designing and delivering high-impact training programmes., • Skilled facilitator with an understanding of different learning styles., • Experience conducting training needs analyses and sourcing solutions., • Experience working in a dynamic and evolving environment.

A client of ours in the Colchester area are recruiting a Legal Cashier to join their team. This is a 12-month FTC position working Monday - Friday 9.00am - 5.30pm and paying a negotiable salary depending on experience. Key Duties include but are not limited to: Monitoring the online banking system, notifying fee earners/secretaries of incoming payments, and posting entries to the ledger. Checking the banking inbox for payment instructions and ensure regulatory compliance. Inputting payments through the online banking system. Supporting billing by reviewing and processing invoices, monitoring emails, checking completion statements, and raising bills and credit notes. Handling daily client-to-office transfers and residual balances. Responding to phone and email enquiries. Assisting with posting and reconciling company credit card transactions. Processing invoice payments via the virtual payment system. Undertaking various ad hoc duties as required. Skills and Experience required to be considered for this Legal Cashier position: Previous Legal Cashiering experience essential Experience with Word and Excel desirable High attention to detail and accurate Highly organised Previous Partner for Windows experience desirable but not essentialIf you feel like you meet the above criteria & would like to be considered for this Legal Cashier position, please apply with your CV...

Join Colchester Institute - Where Your Career Makes a Difference At Colchester Institute, we believe in the power of education to transform lives and communities. As one of the leading providers of education and training in the region, we are proud to offer a dynamic, supportive, and forward-thinking working environment. We are seeking a dedicated Security Manager to join the team. In this role, you will be responsible for the day-to-day management and development of facility operations across Colchester Institute. You will play a key role in maintaing a safe, secure, and welcoming environment for all staff memebers and learners. Security Manager Full Time About this role: • Lead, manage and develop the College's security teams to ensure the safety and security of staff, students, visitors, and assets at all times., • Ensure effective implementation and ongoing development of the College ID policy, promoting full compliance among all stakeholders. Along with promoting and encouraging the colleges professional standards and expectations, • Plan, develop, and implement security measures and emergency preparedness plans to minimise risk and respond effectively to incidents., • Manage car park operations including equipment maintenance, payment processes, and monitoring compliance for staff and students., • Provide speciali...

Our growing Commercial Broking client is looking for a dedicated Senior Compliance Executive to support the day-to-day business operations. You'll play a crucial role in ensuring they meet all Regulatory requirements by undertaking Compliance monitoring and supporting a range of Compliance-related activities. If you're passionate about upholding high standards, contributing to a collaborative team, and making an impact in a growing environment, this is an ideal opportunity for you. Options for full and part time working are available. Key Responsibilities of the Senior Compliance Executive include: • Tracking of Compliance actions as part of the annual Compliance Plan and report on the progress throughout the year, • Develop and maintain good working relationships with the business and promote a strong and positive Compliance culture and respond to general queries to support the business, • Development and/or improvement of policies and procedures and processes to ensure they continue to support the business in complying with Regulatory requirements, • Undertake Regulatory horizon scanning and impact assessments, • Maintenance of the Compliance training system and monitoring of staff completion as well as further development of required courses, • Communicate relevant Regulatory information to business areas in a clear and concise manner and provide o...

Job Description: Registered Manager - EBD children's home Accountable to: Operations Director (Nominated Individual), Senior Leadership Team Hours of Employment: Full time - 40 hours per week, plus on call duties as required to meet the needs of the organisation. Salary: £42-47k per annum plus bonus scheme. Annual Leave: 28 days annual leave, inclusive of bank holidays. Organisation Overview: Our client is currently a small, EBD children provider, providing care to vulnerable children with varying needs. We feel that this is a unique opportunity for the right candidate, as they will be able to develop the existing service and have the autonomy to grow the service responsibly. They are a provider committed to offering high-quality care, support and education to children in a safe and nurturing environment. With a strong emphasis on person-centred care, our organisation aims to provide exceptional care and support while adhering to industry regulations and best practices. It is a contractual requirement for all employees across the organisation to comply with the missions and values as set out below: Our Mission: Our mission is to deliver a supportive and empowering service which enables us to deliver high quality support, care, and education. Our core values and principles promote accountability which enables us to stay focused on well-being, keeping people safe from harm and supporting them to achieve their full potential. Our Values: Supportive: We provide caring, compassionate, and dedicated, support, care, and education to ensure people are safe and can thrive. Do not pass up this chance, apply quickly if your experience and skills match what is in the following description. Accountable: We hold our support, care, and education services accountable to the highest standards of safeguarding, integrity, transparency, ethics, and regulatory standards. Focused: We stay focused on understanding each person's uniqueness through a person-centred approach. We see the whole person to provide tailored support, care, and education for every individual's needs on what makes the biggest difference in their lives. Empowering: We empower people by building trusting relationships that focus on their strengths, dignity, and potential. Through compassionate support, care, and education we encourage and strive to achieve positive outcomes that enable people to reach their full potential. Job Summary: The Registered Manager is responsible for the efficient and effective operation of the supported living service, providing leadership and guidance to the staff, ensuring regulatory compliance, and promoting the well-being of the service users. This role plays a crucial part in creating a safe and nurturing environment that supports the personal growth and development of the service users in our service. Key Responsibilities: 1. Management and Leadership: • Provide strong leadership and supervision to all staff members., • Foster a positive and collaborative team culture, promoting teamwork and professional development., • Ensure staff adherence to policies, procedures, and ethical guidelines. 2. Operations and Compliance: • Oversee the daily operations of the facility, including safety, maintenance, and resource allocation., • Ensure strict adherence to OFFSTED regulations and compliance with relevant legislation and quality standards., • Ensure the well-being, safety, and positive development of all service users., • Oversee case management processes, including assessments, support plans, and progress monitoring., • Address critical incidents and provide crisis intervention as needed. 4. Staff Development: • Identify training needs and provide or facilitate training and professional development opportunities for staff., • Conduct regular performance evaluations and provide constructive feedback., • Manage staffing levels, recruitment, and scheduling to ensure adequate coverage. 5. Quality Assurance: • To work closely with the quality director and their team to ensure systems and processes are embedded across the service., • Implement and monitor quality assurance systems to track and improve service delivery., • Evaluate program effectiveness and recommend improvements to enhance service user's outcomes. 6. Financial Management: • Liaise with the accounts manager over the service budget, including expenditure tracking and financial reporting., • Ensure efficient resource allocation and cost-effective operations. 7. Community Engagement: • Build and maintain positive relationships with community organisations, government agencies, and other stakeholders. Qualification and Experience: • A level 5 diploma Leadership & management or the ability to work towards., • Full UK driving licence., • Substantial experience in a managerial role within a supported Children setting., • Strong understanding of offsted regulations and compliance requirements., • Excellent leadership, interpersonal, and communication skills., • Knowledge of local resources and support services for service users., • Ability to work independently and collaboratively. We welcome and encourage applications from candidates of all backgrounds and experiences. We are committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Job Description: Registered Manager - EBD children's home Accountable to: Operations Director (Nominated Individual), Senior Leadership Team Hours of Employment: Full time - 40 hours per week, plus on call duties as required to meet the needs of the organisation. Salary: £42-47k per annum plus bonus scheme. Annual Leave: 28 days annual leave, inclusive of bank holidays. Organisation Overview: Our client is currently a small, EBD children provider, providing care to vulnerable children with varying needs. We feel that this is a unique opportunity for the right candidate, as they will be able to develop the existing service and have the autonomy to grow the service responsibly. They are a provider committed to offering high-quality care, support and education to children in a safe and nurturing environment. With a strong emphasis on person-centred care, our organisation aims to provide exceptional care and support while adhering to industry regulations and best practices. It is a contractual requirement for all employees across the organisation to comply with the missions and values as set out below: Our Mission: Our mission is to deliver a supportive and empowering service which enables us to deliver high quality support, care, and education. Our core values and principles promote accountability which enables us to stay focused on well-being, keeping people safe from harm and supporting them to achieve their full potential. Our Values: Supportive: We provide caring, compassionate, and dedicated, support, care, and education to ensure people are safe and can thrive. Accountable: We hold our support, care, and education services accountable to the highest standards of safeguarding, integrity, transparency, ethics, and regulatory standards. Focused: We stay focused on understanding each person's uniqueness through a person-centred approach. We see the whole person to provide tailored support, care, and education for every individual's needs on what makes the biggest difference in their lives. xrnqpay Empowering: We empower people by building trusting relationships that focus on their strengths, dignity, and potential. Throu

Legal Cashier (12-Month FTC) – Colchester We are looking for an experienced Legal Cashier to join our Finance team on a 12-month fixed-term contract. This is an excellent opportunity for someone with previous legal cashiering experience and strong attention to detail to join a professional and supportive team environment.About the Role You will play a key role in supporting the firm’s financial operations and ensuring compliance with the Solicitors Regulation Authority (SRA) Accounts Rules. Working closely with fee earners, secretaries and finance colleagues, you will provide accurate and timely financial support across the business.Key Responsibilities • Monitoring online banking systems and reviewing the banking inbox daily, • Supporting the billing process, • Managing daily client-to-office account transfers in line with Solicitors Accounts Rules, • Handling telephone and email enquiries relating to payments, • Processing invoice payments via an online payment portal, • Assisting with general cashiering and finance tasks as requiredSkills & Experience, • Previous legal cashiering experience is essential, • Strong attention to detail and high level of accuracy, • Good working knowledge of Microsoft Word and Excel, • Ability to learn and use in-house systems quickly, • Strong communication and organisational skillsThis is a great opportunity to join a friendly and professional team on a fixed-term basis, where collaboration and high standards are valued.

Overview Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below. Latus Group is one of the UKs fastest-growing providers of Occupational Health and Occupational Hygiene services. Supporting over 4,000 clients nationwide, we deliver integrated, compliance-led workplace health solutions across a diverse range of industries. Due to continued growth through new client wins and strategic acquisitions, we are expanding our Occupational Hygiene team and are looking for an experienced Occupational Hygienist to join us at an exciting stage in our journey. The Opportunity Were seeking an Occupational Hygienist with current or previous field experience who is ready to take the next step in their career. This is an opportunity to be part of a forward-thinking, ambitious organisation that invests in its people, encourages professional development, and offers real scope for progression and influence. Working closely with and supported by our Lead Hygienist, you will: • Lead and manage occupational hygiene projects, • Take ownership of client relationships and technical delivery, • Support and mentor junior team members, • Develop your technical expertise and professional standing You will be responsible for: • Conducting workplace exposure assessments, including dust, fumes, vapours, noise, and LEV evaluations, • Visiting client sites to design and implement exposure monitoring programmes, • Producing high-quality technical reports with clear, practical recommendations, • Interpreting monitoring results and advising clients on control measures and compliance strategies, • Supporting health surveillance recommendations aligned to monitoring outcomes, • Acting as a technical point of contact for clients, • Mentoring and supporting trainee and junior hygienists We are looking for: Essential: • Experience working as an Occupational Hygienist (current or previous field-based experience), • Strong technical knowledge of workplace exposure assessment, • Experience producing professional technical reports, • BOHS qualifications (W modules, CertOH, DipOH, or working towards), • Experience mentoring or supporting junior team members At Latus Group, you wont just be another hygienist. Youll join a growing national team with: • Direct support and mentorship from an experienced Lead Hygienist., • Genuine opportunities to lead projects and influence technical standards., • The chance to play a key role in developing junior colleagues., • Exposure to a broad and interesting client portfolio across the UK. How to apply Reach out to to express your interest, and provide your CV and relevant qualifications.

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. Were problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within our water and wastewater capital project delivery team . Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment. Want to be a part of it? What will you be doing? As ourCivil Site Team Leader within our Construction Team, you will supervise projects from inception to completion on our Anglian Water contract based in Colchester. Working under the Site Manager, you will manage day-to-day site operations, leading delivery teams and sub-contractors to ensure works are completed safely, on programme and within budget across multiple concurrent projects. You'll be accountable for SHEQ performance, implementing and monitoring health, safety, environmental, quality and performance standards. This includes completing and recording SHEQ inspections, toolbox talks, risk assessments, method statements, personal health and safety checks and MTRAs. You will drive positive safety culture, ensure near misses are reported, and promote waste reduction through efficient working practices and recycling initiatives. You'll coordinate with suppliers, specialist sub-contractors and internal teams, attend progress and review meetings, and monitor legislative, programme and SHEA compliance. You'll ensure welfare facilities are maintained, all personnel are suitably trained and qualified, and that all corporate, SHEQ and business briefings and inductions are delivered, recorded and retained correctly. What youll bring Do you have knowledge and experience in the water industry? Have you gained a certificate in Site Safety Management (or attended 5-day course) Are you trained and experienced in Civil Installations in the construction industry? Are you an effective manager of sub-contractors, and can you influence client judgement? Do you have basic Management training, skills & experience, with a good understanding of legislative and corporate SHEQ / Industry / Legal requirements Have you got comprehensive IT abilities including MS Suite, alongside good Project and programme management skills? Are you a good communicator, able to communicate detailed data to a non-data literate audience and be able to pass on skills? The role will be a site-based, requiring regular communication together with other members of the construction and delivery team based in our local office. We offer a range of benefits designed to support your life in and out of work, some of which include; Contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme Recommend a friend get rewarded for introducing people to us! In addition, this role offers; Company van and fuel card for business use Private health care single cover Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! 25 days annual leave plus bank holidays Discretionary bonus scheme About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, we may close job adverts before the stated closing date. Wed encourage you to apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rdparty background checks as part of our hiring process. Some of our roles require drug and alcohol testing as part of our induction. #MGroupW TPBN1_UKTJ

An ambitious and fast-growing fresh produce business is seeking a dynamic Customer Technical Manager to champion technical excellence across its retail customer base. This is a pivotal, customer-facing role for a technically astute professional who thrives on building trusted partnerships and ensuring products consistently exceed expectations. The Opportunity Reporting into the Exec Team, the Customer Technical Manager will act as the technical lead for allocated retail accounts—protecting brand integrity, upholding rigorous compliance standards, and ensuring that quality is never compromised. Working cross-functionally with Commercial, Procurement, Production, and Supply Chain teams, this role plays a vital part in delivering customer strategy, maintaining specification accuracy, and proactively identifying opportunities for improvement and innovation. What They’ll Be Doing • Developing and nurturing strong, trusted relationships with key customer stakeholders, • Leading technical input into customer strategy and category plans, • Ensuring customer specifications are accurate, up to date, and fully understood across the business and supply base, • Monitoring KPIs and upholding the highest standards of compliance and due diligence, • Managing complaints, rejections, and non-conformances with a proactive, solution-focused approach, • Conducting supplier audits and driving continuous improvement initiatives, • Reviewing product quality, shelf life, and packhouse processes to ensure peak condition on arrival, • Supporting EPD/NPD projects with a forward-thinking, commercially aware mindset, • Collaborating internally to ensure seamless communication on packaging, quality, and supply chain matters What They’re Looking For • A strong technical background within fresh produce or a related sector, • Solid understanding of crop production and factors affecting quality, • Working knowledge of certification schemes such as BRC, GlobalG.A.P., and Red Tractor, • Proven experience managing high-profile, high-value retail accounts, • Excellent communication, planning, and problem-solving skills, • A confident relationship builder who can influence both customers and internal stakeholders Why Join? This is an opportunity to join a progressive, quality-driven organisation supplying leading retailers. The successful candidate will be empowered to make decisions, drive improvements, and shape customer partnerships within a supportive and collaborative environment. For a technically passionate professional who enjoys balancing strategic thinking with hands-on quality management, this role offers real scope to make a measurable impact. Ready to take ownership of technical excellence and elevate customer partnerships? Give Ian Reed at Redfox a call without delay

Join Colchester Institute - Where Your Career Makes a Difference At Colchester Institute, we believe in the power of education to transform lives and communities. As one of the leading providers of education and training in the region, we are proud to offer a dynamic, supportive, and forward-thinking working environment. Job Title: College Assessor Trainer - Electrical Installations We are seeking a competent and motivated College Assessor Trainer to join our wonderful college. The successful candidate will manage and support a caseload of apprentices, guiding them through their NVQ qualification, portfolio development, and End Point Assessment, while maintaining strong employer relationships and high standards of quality and compliance. About the Role: Manage a caseload of Electrical Installation apprentices, supporting them through their NVQ qualification and portfolio development. Conduct workplace assessments and deliver classroom-based support where required, monitoring, reviewing, and recording apprentice progress in line with awarding body and college requirements. Build and maintain strong, effective relationships with employers to support apprentice development and to help progress full-time learners into apprenticeships. Maintain accurate, up-to-date documentation and records, working closely with Apprentice Coaches and curriculum teams to ensure timely achievement and completion of qualifications. Keep up to date with current industry standards, awarding body requirements, and Health & Safety legislation, continually developing personal professional expertise and contributing to business development initiatives where appropriate. Prepare and guide apprentices through End Point Assessment (EPA), ensuring they are fully ready and confident to achieve successful outcomes. Demonstrate flexibility and a collaborative mindset, working effectively as part of a wider team to support learner success. Adhere to and actively promote the College's policies and practices, including Safeguarding, Diversity, Equity & Inclusion, College Values, and Health & Safety. Undertake any other reasonable duties associated with the role, as determined by the College. Essential Requirements: Education to level 3 or above and/or a professional qualification in relevant subject area or equivalent 2391 qualification in testing and inspection Level 3 NVQ in electrical installation AM2/ Am2s Minimum of Level 2 qualification in English and Mathematics GCSE 4+ or C and above / CSE Level 1 / O-Level C or above / Level 2 Adult Numeracy or Literacy or equivalent or will achieve Assessor/Verifier Awards desirable Essential Experience: Substantial, relevant industry experience An Assessor and/or IQA qualification (desirable) A valid UK driving licence and access to a vehicle insured for business use or the means to be able to get to locations covering Cambridgeshire and neighbouring counties Confidence using IT systems and digital tools All applications will be assessed against the stated requirements, so please ensure your CV clearly demonstrates how you meet them. Colchester Institute is actively committed to building a diverse workforce and we wish to inspire young women to take up roles in disciplines and industries that have more commonly been taken up by males. To increase female participation on all our STEM courses and apprenticeships we wish to reflect this in our talented and committed staff team. TPBN1_UKTJ

We’re looking for an experienced Service Desk Analyst to join our clients IT team in Colchester. This is a key position within the business, helping deliver reliable and secure IT services across the organisation. You’ll take full ownership of support requests from initial contact through to resolution, working within a collaborative IT team across a modern Microsoft 365 hybrid environment. This role is ideal for someone who enjoys hands-on support, structured troubleshooting, and gaining exposure to wider infrastructure and project work. What you’ll be doing • Acting as the first point of contact for IT incidents and service requests, managing them through to resolution, • Taking full ownership of support tickets end-to-end within the ITSM system, • Providing support across Windows, Android, and iOS devices, Microsoft 365 services, and core business applications, • Troubleshooting within a Microsoft 365 hybrid environment (including Exchange Online, Teams, SharePoint, Intune, and endpoint security), • Managing joiners, leavers, and role changes, ensuring secure and timely access provisioning, • Installing, configuring, and maintaining IT hardware and software in line with company standards, • Monitoring systems and responding to security alerts, including MFA, compliance, and access controls, • Supporting ISO 27001-aligned processes and working with teams such as HR, Finance, and Compliance, • Contributing to IT improvements, problem management, and project delivery What you’ll gain • A varied, hands-on role with full ownership and accountability, • Exposure to a modern Microsoft 365 environment, including identity, security, and endpoint management, • Opportunities to work alongside the Network Engineer and IT Manager, gaining infrastructure and networking experience, • Involvement in key IT projects such as upgrades, migrations, and security improvements, • Ongoing training and support for professional certifications, • A collaborative and supportive team where your contribution is recognised Essential skills & experience • At least 2 years’ experience in a Service Desk or IT support role within a Microsoft/Windows environment, • Strong troubleshooting skills with a structured, logical approach, • Excellent communication skills, with the ability to support users at all levels, • Ability to prioritise and manage a varied workload in a busy environment, • A proactive, customer-focused mindset with strong ownership of issues, • Good organisational skills and attention to detail, • GCSEs (or equivalent) in Maths and English (grade 4/C or above), • Willingness and ability to travel between sites when required Desirable skills & experience • Experience with Microsoft 365 administration, endpoint management, and software deployment tools, • Understanding of networking and security concepts (e.g. subnets, VLANs, firewalls), • Basic scripting knowledge (e.g. PowerShell), • Familiarity with IT governance frameworks such as ISO 27001 or Cyber Essentials, • Relevant IT certifications (CompTIA, Microsoft, Cisco), or a commitment to ongoing development, • A curious, analytical mindset with strong attention to detail, • A collaborative team player with a calm and professional approach