Phone customer service jobs in LondonCreate job alerts

Closing date: 18-09-2025 Customer Team Leader Location: Westwood Lane, Blackfen, DA15 9PS Pay: £15.24 per hour including London allowance Contract: 14 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you’ll do • Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations, • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected, • Make sure that the store remains safe, legal, and fully operational, • Manage diligence checks and stock accuracy to make shopping a great experience for our customers, • Support your store manager by deputising when they’re not working and delivering a variety of HR processes, • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback, • Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community planThis job would suit people who have, • A genuine care for the needs of customers and members, • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor, • Great people skills, with the ability to build positive relationships with customers and colleagues, • Strong organisational and problem-solving skills, • A desire to learn, grow and develop your leadership skills, • The flexibility to work a range of different shiftsWhy Co-op?, • Full, paid training and dedicated support for your personal development and career progression, • 30% discount on all Co-op products in-store plus 10% discounts on all other brands, • A pension scheme with up to 10% employer contributions, • Wagestream– a money management app giving you access to a percentage of your pay as you earn it, • 36 days of holiday (including bank holidays, pro rata for part time colleagues), • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations, • 24/7 employee assistance service, • Rotas shared three weeks in advance and accessible on your phone

• Patient Coordinator position, • One of the UK's leading Aesthetics clinics, • Central London location, • Salary c£30k plus bonus In this client-facing role, you’ll act as a patient concierge—greeting clients, managing enquiries via phone and email, and providing personalised advice on treatments and products. You’ll handle bookings and payments, maintain accurate patient records, and support the Clinic Manager with the smooth day-to-day running of the practice. You’ll also be responsible for ensuring practitioner diaries are well-coordinated and that the clinic is fully stocked and prepared, including opening and closing duties. This is a fantastic opportunity to join a supportive team within a highly regarded, fast-paced clinic where attention to detail and outstanding service are at the heart of everything they do. Key Responsibilities • Deliver a warm and professional welcome to all clients, • Manage appointment bookings, payments, and client communications, • Provide knowledgeable advice on treatments and skincare products, • Maintain accurate patient records and manage clinic documentation, • Coordinate practitioner schedules efficiently, • Support with operational tasks, including stock management and supplier liaison, • Assist with opening and closing procedures What They’re Looking For • Previous experience in a client-facing role within a clinic or similar environment, • Exceptional customer service and communication skills, • Friendly, approachable, and confident personality with a high level of professionalism, • Strong organisational skills and attention to detail, • Able to stay calm under pressure and manage multiple priorities, • A team player with a proactive, can-do attitude Essential Requirements • Understanding of dermatology and aesthetic treatments, • Impeccable written and spoken English, • A passion for delivering excellence in every client interaction

Are you an HR professional who enjoys problem-solving and delivering great service? Join our friendly, supportive team as an HR Advisor and take your next step in a varied, client-facing role. Whether you’re moving up from an HR Assistant role or looking for a fresh challenge, you'll enjoy hybrid working, strong development support, and great benefits - including a discretionary annual bonus scheme, private medical insurance, a health cash plan, and a generous holiday allowance - all within a collaborative and people-focused environment. Benefits of joining our team: • £32,000 – £36,000 per annum (pro rata for part time work), depending on experience, • 25 days' holiday, plus Bank Holidays (pro rata for part time work), • Discretionary bonus scheme (annual), • Training & development opportunities, • Health cash plan benefits, • Private medical insurance, • Employee assistance programme, • Discount scheme, • Death in service benefit, • Company pension scheme In this fast-paced, generalist role, you'll be the first point of contact for our clients, delivering top-notch HR advice across a range of areas by phone and email (a good working knowledge of employee relations processes is essential). You’ll thrive in a supportive team environment while providing exceptional customer service. This role is perfect for you if you have experience as an HR Assistant or Administrator, providing basic HR advice in your previous role, or if you’re already an HR Advisor looking for a fresh opportunity. We're looking for someone eager to learn and ready to take the next step with our support. What you will do: • Provide first line HR advice via telephone and email to clients (issues ranging from holiday calculations, maternity queries, disciplinary and grievance processes, redundancies and more!), • Assist senior colleagues with more complex cases including disciplinary & grievance, performance & absence management, redundancies and the occasional TUPE or settlement agreement (don't worry we will work together on these cases!), • Review employment documentation ensuring compliance with current legislation and best practice, • Assisting with recruitment for our clients, • Previous experience in an HR Advisor or HR Assistant role is required, • Solid understanding and knowledge of UK employment law is essential, • Previous employee relations experience would be advantageous, • Proven track record in providing excellent customer service, • Strong and proactive communicator with the ability to adapt styles and build rapport with clients, • Ability to produce high quality correspondence and documentation with excellent attention to detail, • Self-motivated with an adaptable and flexible approach and a good sense of fun, • Good team player with a can-do attitude, • Excellent organisational skills with attention to detail and able to meet deadlines, • First rate IT skills including Microsoft Office and ability to use new systems with training, • Due to large volume of applications we cannot always contact all applicants. If you do not hear from us within 10 days, please assume that you have been unsuccessful on this occasion.

About The Role: One of Europe’s leading furniture consultants that work with leading international brands and are known for transformative workplace projects are looking for a Sales and Procurement Coordinator to join their London team. In this role, you will support with client communication and procurement schedules, working closely with the project team throughout the duration of the projects to ensure seamless and successful delivery. You will be responsible for putting together varying sized quotations from small boutique to multi-million pound, large scale projects, arranging project samples, liaising with suppliers and external clients whilst displaying outstanding customer service. Working in a friendly and successful team benefits on offer are hybrid working upon passing probation, clear progression paths and frequent social events. Key Responsibilities: • Creating quotes and project budgets, • Communicating with suppliers to manage timely orders, • Producing samples for clients, • Liaising with Account Managers to arrange orders, • Authorising invoices, matching them accurately against POs, • Work closely with the finance team to ensure budgets are adhered to, • Experience working in the furniture industry, • Excellent customer service skills, • Experience in a procurement or project coordination role, • Microsoft Excel proficient, • Strong organisational skills, • Good attention to detail and good time management, • Excellent very and written English By applying for this role you are confirming that you agree to our Privacy Policy (full details are shown at the bottom of our website), and that all details submitted by you are correct and to the best of your knowledge. The Crowd is an equal opportunities employer and agency.

About the team As Assistant Director, your team is responsible for a broad portfolio of high-profile, citizen-facing and corporate support services. Our work plays a vital role in the experience that residents and businesses have of council services, and our teams work closely with colleagues across the organisation. What we do Customer Services, Digital & Data teams are responsible for over 1 million customer enquiries per year by phone via the council’s contact centre; face-to-face at Hackney Service Centre; online; and through the registrars service. Enquiries range from requests for general information to help recording major life events such as births, deaths and marriages, and providing support for some of Hackney’s most vulnerable residents who are at risk of homelessness and experiencing financial hardship. As well as being the first point of contact for the council, our teams have the digital, data and technology skills needed to make sure that we deliver an excellent customer experience, and provide well designed and efficient end-to-end service journeys. The integration of our Customer Services, Digital and Data teams creates huge opportunities to transform the services that our residents and businesses rely upon. By bringing deep insight into the service user’s experience together with data and analytics, digital technology and design capabilities, these teams are able to identify and implement opportunities to radically improve the customer experience. About the role As Assistant Director you will lead on delivering change that will fundamentally improve the experience of residents and businesses that use council services, so they can access a range of support that can improve lives. We are looking for someone who is driven by making things better for people, with ambition, empathy and curiosity. You will be: • Passionate about making services better for our residents and businesses Ambitious. This job is for someone who wants to take on big challenges and be a changemaker, • Empathic and will take the time to fully understand the customer journey and service delivery challenges, • Ready to immerse yourself in the customer journey, asking the right questions, understanding customer pain points and helping us to challenge our approach to how we do things, • Collaborative and influential. Can build high trust relationships with colleagues in other service areas to deliver meaningful improvements to the end-to-end customer journey, • Evidence led. Putting user needs at the heart of everything we do and making data informed recommendations We don’t expect you to tick every box on our job description. The most important things we are looking for are: • A strong commitment to public service, • Natural curiosity, openness and optimism, • Great people skills. You’ll have a wide range of different stakeholder relationships to manage and diverse teams to lead and develop, • Able to lead by example. Consistently displaying the behaviours you want the team to mirror Over the next year our priority areas of focus are: • Using our data, design and technology capabilities to deliver more proactive council services that help residents access the support they need as effortlessly as possible, • Working with colleagues across the council and partners to identify and deploy digital solutions for the long term, which will help Hackney tackle the biggest challenges of the next 10 years, including the cost-of-living crisis, housing crisis and ongoing funding challenges across local government, • Continuing to invest in our workplace technologies and support processes so that colleagues can be productive from Day 1 and every day thereafter, • Maximising the benefits of our investments in simple, secure and reusable cloud based technologies. Some things we love about working for Hackney: • Doing work that has a positive impact on residents’ lives, • A diverse workforce that reflects our community, • Flexibility of hybrid working and being able to have a good work-life balance, • A generous holiday allowance of 28 paid days, rising to 33 days (after 5 years) plus bank holidays., • Membership of the excellent Local Government Pension Scheme., • Standard 36 hour week (7.2 hours per day, Monday to Friday), • Wide range of learning and development opportunities. We offer hybrid working. You will be expected to come into our offices in the Hackney Service Centre to work with your team at least once a fortnight, however many of us prefer to come in more frequently. Like many organisations, our hybrid arrangements are evolving and you may be expected to work from the office more frequently in future. Talk to us or ask any questions. If you’d like an informal chat about the role, please email our Director, ___ to book a call. As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation. If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s. To proceed with your application, you will need to create an account and submit your application. As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description. We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice. This application process replaces a supporting statement. Closing date for applications: 21 September 2025 (22:59). Interview date: W/C 13 & 20 October 2025. We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive. Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: ___ The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:

Overview Digital Support Specialist - 13 Months Fixed-Term Contract The Digital Support Specialist plays a critical role in delivering high-quality support for the systems, platforms, and digital services used across RSSB and by external rail industry stakeholders. Acting as first and second-line support, this role balances user-focused troubleshooting with in-depth system and application administration, ensuring a seamless experience across both internal and externally facing applications. This position combines a broad technical skillset with a service-oriented mindset, supporting not only end-user devices and infrastructure but also enterprise platforms, including Microsoft 365, Entra ID, and Dynamics 365. The role is integral to onboarding and offboarding processes, device and access management, and the administration of collaboration tools such as Teams and SharePoint. The successful candidate will proactively manage service desk requests, provide insight into recurring issues, and contribute to continuous improvement through collaboration with colleagues, suppliers, and the wider Digital team. Responsibilities • Provide first- and second-line technical support to both internal and external users across hardware, software, applications, and digital services via the service desk, phone, and in-person support., • Support external users of RSSB's public-facing or industry-specific applications, assisting with account management, system navigation, and technical troubleshooting., • Deliver effective support for Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and associated collaboration tools, ensuring prompt resolution of access, configuration, and performance issues., • Administer and maintain user accounts, permissions, and security groups across Entra ID (Azure Active Directory), Microsoft 365, including Teams and Exchange, as well as internal and external digital platforms, in accordance with access control policies., • Package, test, and release new applications or system updates into production following approved deployment processes., • Provide technical support for meetings and events, including AV setups, hybrid meeting tools, and live-streaming technologies., • Manage and troubleshoot corporate devices (e.g., laptops, tablets, phones), deploying configurations and applications using Microsoft Intune or equivalent mobile device management (MDM) solutions., • Facilitate onboarding and offboarding processes, including device setup, user provisioning, and decommissioning or redeployment of IT assets., • Support asset lifecycle management, including maintenance and compliance with device policies and regulations., • Promote and implement best practices for device security, ensuring endpoint protection, data encryption, and policy compliance., • Identify trends and recurring issues in incidents and service requests to inform problem management processes and propose permanent solutions., • Maintain accurate records of IT incidents, service requests, and changes within the RSSB Service Desk platform, escalating issues as necessary and tracking to resolution., • Build and maintain collaborative relationships with external suppliers, vendors, and business owners to support service delivery., • Proactively monitor the performance and availability of business-critical applications, escalating issues as required under defined Service Level Agreements (SLAs)., • Collaborate with Digital and business teams to support project delivery, system rollouts, and service improvements., • Contribute to tender evaluations, technology assessments, and supplier onboarding to support the implementation of new digital solutions. Essential • Industry-recognised certifications or demonstrable experience in a relevant field (e.g. Computer Science, CompTIA, Microsoft certifications)., • Practical experience with the ITIL framework, particularly incident, problem, and change management., • Proven track record of providing first- and second-line application support and technical troubleshooting, including support for internal and external users., • Experience administering and supporting Microsoft 365 applications (Outlook, SharePoint, Teams, OneDrive), including user access, permissions, and configuration., • Experience with Entra ID (Azure Active Directory), including user provisioning and managing security groups., • Proficient in managing devices using Microsoft Intune or equivalent Mobile Device Management (MDM) tools., • Experience with hardware support and rebuilds (laptops, peripherals, AV equipment), including device commissioning and redeployment., • Experience supporting hybrid work environments, including AV and live-streaming solutions., • Familiarity with external-facing platforms or applications, providing support to users outside the organisation., • Ability to create and maintain technical documentation, as well as contribute to a shared knowledge base., • Communicates effectively and shares thoughts and ideas through methods appropriate to the audience., • Adapts and responds positively when embracing new opportunities, changing, and navigating uncertainty., • Actively contributes as part of a team and works towards achieving team goals and outcomes., • Takes responsibility and demonstrates accountability in completing tasks and achieving objectives, actively seeking to resolve problems and identify opportunities., • Committed to customer service and placing customer satisfaction at the heart of our success to ensure we deliver against our shared goals., • Can work collaboratively within an evolving industry, gaining stakeholder confidence through understanding their goals and motivations and demonstrating credibility as an expert., • Experience with Dynamics 365 support and integration with M365, where applicable. We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing Find out more about Diversity and Inclusion at RSSB: Rail Safety and Standards Board Careers - VERCIDA If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request. We value our staff and we offer a competitive benefits package to ensure our staff can achieve their best throughout their journey with us. This includes 30 days annual leave (plus bank holidays); a holiday buy and sell scheme; private medical and dental cover; a season ticket loan and travel subsidy; access to a cycle to work scheme; volunteer leave; a performance related bonus and pension.

Responsibilities will include, but will not be limited to: Providing exceptional customer service via phone and email in the Polish language Assisting with customer enquiries and resolve any issues with a friendly and positive approach Developing good relationships with a diverse and dynamic team t

As a Trainee Customer Advisor in our self-storage facility, you’ll play a vital role in providing outstanding customer service. Whether you're engaging with customers face-to-face, handling phone inquiries, or assisting clients in their local area, your aim will be to build strong relationships a

Come and join us as a results driven Sales Assistant on a flexible hours basis to deliver sales and exceed customer expectations as part of a hugely successful branch team. The Sales Assistant role is customer facing, providing the best service on our trade counter and over the phone, maximising sa

Deliver exceptional customer service by assisting customers both over the phone and in person. As a Trainee Customer Advisor in our self-storage facility, you'll play a vital role in providing outstanding customer service. Are you ready to kickstart your career in customer service with a leading sel

We are looking for a motivated and passionate professional to join as a Senior Security Advisor within the Protective Security Advisory Team (PSAT). Youwill be responsible for the provision of in-depth independent unbiased technical security advice to SSGs Central Government, Defence and other clients. This includes detailed guidance as well as converting user requirements into technical specifications and undertaking system audits. This role requires travel across the UK and occasional overseas visits, including overnight accommodation. Travel & Subsistence (T&S) for overnight stays will apply. Leadership and Management • Demonstrate a personal commitment to the SSG Principles., • Be responsible for developing and enabling the SSG PSAT to deliver targets and goals., • Develop and maintain engagement with stakeholders relevant to the Project Plan., • Ensure stakeholders are kept informed and willing to support delivery activity., • Close liaison with other members of the PSAT together with SSG Ops, SSGs clients and system manufacturers & installers., • Management of PSAT projects. The work being undertaken to the timescales and budgets agreed with the Team Leader PSAT, • Provision of detailed design and guidance on the deployment and use of protective security measures. The incumbent will focus on electronic systems including IDS, AACS, CCTV, PIDS, SyL and an overview of physical measures including Barriers, Structures, Locking-devices, Doors & HVM, but will be expected to have knowledge of both electronic and an overview of physical security discipline., • Undertake verbal and written presentations (reports) covering technical security requirements to SSG staff and SSGs clients, • Engage with standards setting bodies and clients to encourage awareness of the government and industry requirements, influencing where possible, to benefit SSG and its clients in government. Promote SSG through professional representation., • Audit of installed systems covering commissioning, handover and reviews., • Keep up-to-date with security technology products and standards., • Support to Change Programmes and Initiatives to identify and manage any SSG associated risks and opportunities., • Other tasks as required to support SSG PSAT in the delivery of its services and priorities., • Keep up to date with Department and policies, processes and best practice.Person specification The Senior Security Advisors main responsibility is to advise on protective electronic security. Other requirements include: • Possess in-depth technical security knowledge and experience with proven time served experience in the field of security. This shall be in the field of electronic security (IDS/VSS/AACS/SyL/PIDS/System Integration) with an aspirational knowledge of Physical security (Barriers, Structures, Locking-devices, Doors & HVM)., • Excellent communication skills - Verbal and Written: Provide customer interface and represent SSG at high level external meetings. Undertake complex discussions and negotiations with SSG Project Managers and Client Security Officers for Key Project accounts., • Present focused technical security training for SSGs staff and external clients., • Have excellent organisational skills with the ability to manage a small team., • Have financial management skills: estimating, job costing, invoicing, and budget management., • Demonstrate a flexible approach to work and a willingness to attend site meetings and other locations when necessary. Full UK Driving Licence ONC/OND/HNC/HND/Degree in Electronic Security/Engineering (or Equivalent Government/MOD recognised qualification in electronic security). Licences Full UK Driving Licence Qualifications ONC/OND/HNC/HND/Degree in Electronic Security/Engineering (or Equivalent Government/MOD recognised qualification in electronic security). Behaviours We'll assess you against these behaviours during the selection process: • Communicating and Influencing, • Delivering at Pace, • Making Effective Decisions, • Communicating and Influencing Technical skills We'll assess you against these technical skills during the selection process: • SSG Functional Competence Area 2: Physical Security (Awareness), • SSG Functional Competence Area 1: Electronic Security (Practitioner) Benefits Alongside your salary of 44,590, Ministry of Defence contributes 12,917 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. • Generous Annual Leave: 25 days annual leave increasing by one day per year to a maximum of 30 days after five years of service., • Pension contribution: 28.97%, • Career Development:Benefit from continuous professional development opportunities within the security field, helping you grow and advance your career., • Company Vehicle: You may provided with a non-liveried company vehicle, eligible for personal use (taxable as a benefit)., • Equipment:Laptop and mobile phone., • Family Support:Access enhanced parental leave policies to support work-life balance during important life events., • Exclusive Discounts:Enjoy savings through the Defence Discount Service (fees apply), offerings deals on a range of products and services., • Health and Wellbeing:Receive Specsavers eye test vouchers and access on-site gym facilities (where available)., • Community and Social Perks: Join the Civil Service Sports Club (CSSC) or the Civil Service Club in London, providing access to a variety of social, cultural, and recreational activities (membership fees apply)., • On-Site Amenities:Many of our locations offer free parking, subsidised canteens, sports and social clubs, and on-site shops for your convenience. The post does not offer relocation expenses. External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. Please Note: Expenses incurred for travel to interviews will not be reimbursed. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at . The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments. MOD Recruitment Satisfaction Survey We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills. Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience. Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit. At application you will be assessed against the following: Experience: CV: • Job history, • Full qualification details, • SSG Functional Competence Area 2: Physical Security (Awareness) Behaviours: • Working Together, • Making Effective Decisions, • SSG Functional Competence Area 2: Physical Security (awareness) The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: . As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn. The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment. The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Northern Ireland For jobs based in Northern Ireland, applications are welcome from all sectors of the community, but members from the Roman Catholic community are particularly welcomed, as this group is currently underrepresented in our workforce. Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : Sue Wright - Deputy Head Policy & Plans Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: , Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: . Attachments Security Services Group_Skills Framework_v1_May08-U Opens in new window (pdf, 174kB) EXTERNAL PACK Opens in new window (pdf, 1562kB) ArmyTLBEVP Opens in new window (pdf, 3932kB) Candidate Information updated_ Opens in new window (docx, 31kB)

To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and Dutch. You will handle communications from customers enquiries, Updating customer details (address, payment methods), The Multilingual Consultant will report

Do you have experience in a phone-based customer service environment? Do you pride yourself on providing excellent customer service? Have you worked within the Financial Services Industry? If so, we'd love you to join our team at Pepper Advantage UK in Uxbridge. Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are seeking an enthusiastic and experienced Financial Services Specialist to join our team and contribute to the success of our organisation in Uxbridge, London. We would like to hear from candidates with experience of delivering exceptional, phone-based customer service and who are highly organised, motivated, and able to work effectively and accurately. You will be working within an established team as a key part of Pepper's operations, providing end-to-end servicing and administration of the mortgage throughout the complete cycle. As a Financial Services Specialist, your key responsibilities will include: • Delivering accurate and timely processing of mortgage administration activities, • Daily interactions with customers and third parties via telephone and in writing, • Managing your own workload efficiently and effectively in accordance with agreed policies and procedures, • Liaising effectively with clients, representing Pepper appropriately, • End-to-end servicing of mortgage/loans from completion through to redemption stage, • Identification of potential efficiencies and delivering ideas to improve Pepper operations and the customer experience Essential Skills • Can consistently deliver outstanding customer service, • Previous experience within a phone-based customer service environment., • Experience of working within the Financial Services Industry, • Confident telephone manner., • Excellent attention to detail., • Able to work to tight deadlines, • Be able to analyse problems, think creatively and make effective decisions in the appropriate timescales, • Demonstrate the ability to form productive relationships at all levels, • Demonstrate strong English verbal and written communication skills, • Demonstrate self-reliance and motivation This is a hybrid role, with the expectation of 2 days per week office attendance, following an office based training period of 4 - 6 months. Benefits • Benchmarked salary of £29,000, • After Induction Training, Hybrid Working (2 days per week in office) is available., • Private Medical Insurance, • Salary Sacrifice Pension matched up to 8%, • 25 days Holiday plus Bank Holidays, • EAP, • Enhanced Maternity & Paternity, • Wellbeing & volunteering Days, • Eye Care Contribution, • Payroll Giving, • Life Assurance About Pepper Advantage The UK arm of Pepper Advantage was established in 2013, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations. With offices in London and the North of England, Pepper Advantage UK employs over 360 people and has approximately US$25 billion in assets under management. Key sectors include commercial and residential mortgages, including prime, near-prime and non-conforming, and SME loans.

Are you a proactive, highly organised professional with a passion for operational excellence and client success? The HR Dept South London are looking for a dedicated Business Operations Manager to play a pivotal role in overseeing our daily operations, managing customer relationships, coordinating HR functions, ensuring health & safety compliance, and driving business development. If you thrive in a dynamic environment and are ready to make a genuine impact, we invite you to apply. Full Time - 40 hours per week. Monday to Friday (alternative hours will be considered for the right candidate) Benefits include a discretionary bonus scheme, contributory pension, 28 days holiday (inclusive of bank holidays) and training and development opportunities. As Business Operations Manager, you will be responsible for ensuring our internal processes run smoothly and that our clients consistently receive exceptional service. You'll act as the central hub for a wide range of business activities, fostering strong relationships and supporting our team's ongoing success. Key Responsibilities: • Onboard and support new customers, ensuring a smooth transition and setup process for each customer., • Conduct regular visits and maintain ongoing communications with existing customers to identify opportunities for additional services and ensure high levels of satisfaction., • Act as the central point of contact for all office operations, ensuring business continuity by managing office and phone coverage., • Efficiently resolve day-to-day operational issues, maintaining a steady workflow and supporting overall business efficiency., • Coordinate HR activities in collaboration with external advisors, manage HR documentation, and address employee relations issues as they arise., • Provide hands-on support and guidance to staff, assisting with problem-solving and addressing daily challenges., • Implement, monitor, and ensure compliance with health & safety policies and procedures across the organisation, responding to concerns proactively., • Previous experience within a similar role (with sales knowledge/background) would be an advantage., • Exceptional written and verbal communication skills., • Proven problem-solving abilities and a solution-oriented approach., • Outstanding organisational skills and a proactive attitude towards work., • Collaborative team player with a flexible, positive outlook. About our client We work with a wide range of businesses, providing practical, hands-on HR support — from drafting employment contracts and managing disciplinaries to guiding employers through every stage of their journey. Our services range from complete HR outsourcing to one-off projects, all designed to help businesses achieve their goals with confidence. If you’re passionate about delivering exceptional solutions and want to make a real difference to local businesses, we’d love to hear from you. Due to large volume of applications we cannot always contact all applicants. If you do not hear from us within 10 days please assume that you have been unsuccessful on this occasion.

To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and Dutch. You will handle communications from customers enquiries, Updating customer details (address, payment methods), The Multilingual Consultant will report

As the Customer Team Leader, you will ensure the Hub contact centre operations delivers the required performance, delivering a great customer contact experience through a variety of customer contact channels which might be; Phone, Email, Video, Social, Correspondence. Youll drive excellent service s

Key Responsibilities Drive sales and help achieve store targets Provide excellent customer service in-store and over the phone Maintain high standards of appearance, safety, and cleanliness Motivate and support your team to deliver results Spot opportunities to increase efficiency, revenue, and occu

@Druce is evolving, and we’re recruiting for the best in the market to be part of the journey. As we continue on our growth journey, we are recruiting for our newly opened Chiswick branch! As the only 200 year old “start up” in London, we get it – we’re not like the rest. That’s why we need people like you (committed to action and highly ambitious) to join us as we develop a market leading platform. By offering our clients full property service from new homes to management, we have strong objectives to position ourselves at the forefront of the London market. We are only just starting to unlock the potential of what @Druce is capable of, and our Customer Solutions Advisor is going to help us achieve this together. These roles are highly valuable to our success, and we are incredibly excited to introduce this opportunity to the market. The role With a passion for customer solutions and naturally curious nature, the Customer Solutions Advisor will work closely with their team to provide support and an unwavering commitment to our clients. This is a branch based role supporting both sales and lettings through the following: • Provide the initial greeting for any new and existing customers entering the branch., • Up-sell/cross-sell our products to all customers engaging with @Druce (e.g. insurance, mortgage etc.)., • Manage office operations and provide administrative support to the sales and lettings teams, • Maintain office schedules and coordinate appointments and meetings, • Respond to enquiries via phone, email, and in-person, providing timely and accurate information to customers, clients, and colleagues, • Understand the requirements of inbound clients and qualify leads, • Ensure all incoming leads are created and updated in the CRM database, • Carry outbound calling from the Druce branch database to generate leads for MAs, • Manage and maintain office inventory, supplies, and equipment, ensuring the office is fully stocked and functional, • Coordinate with external vendors and contractors, such as cleaners, maintenance technicians, and IT support, • Manage incoming and outgoing mail, including sorting and distributing mail, packages, and deliveries The person @Druce we’re different – and that means we attract different people. Our people are highly accountable, take action and always demonstrate a customer first approach. We don’t sit back and wait for the change; we make it ourselves – that’s what sets us apart. We are looking to enlist people who embody this through: • Experience in a customer service or sales environment, • A bachelor’s degree with relevant qualifications preferred but not necessary, • Excellent communication skills and able to connect with clients, both in-person and over the phone, • Highly motivated to provide the best customer service and develop relationships over the long term, • Strong work ethic with a systematic approach to Sales, • Highly ambitious individuals who want to develop and succeed in the world of real-estate What’s in it for you? Aside from an opportunity to embed yourself in the exciting developments we’re working on @Druce, this is an exceptional opportunity to set yourself apart from the standard real estate journey. However, we truly believe the success of what we’re doing is underpinned by our people, and with hard work comes reward. So, what’s in it for you? • Above market basic salary, • Commission on leads and referrals, • Generous annual leave, increasing annually with tenure As an equal opportunities employer, Druce is committed to the equal treatment of all current and perspective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identify, or marriage and civil partnership. To apply, click the link to get started!

My Client is a specialist security integration company, providing cloud-based access control, CCTV, intercom, intruder alarm systems, gates, barriers and security doors for commercial clients. They work with leading technology partners to deliver innovative and tailored security solutions across London and the surrounding areas. We are currently seeking three experienced Engineers to join the team: Installation Engineer Service and Maintenance Engineer Gates and Barriers Engineer My client is at the forefront of cloud security technology, deploying systems such as Brivo Access, Eagle Eye CCTV, Abloy/Aperio and various other manufacturer brands. They also specialise in Orisec Intruder systems, alongside a diverse array of Access/Door Entry solutions including Brivo, Paxton, BPT, Urmet, and 2N. They are looking for self-reliant engineers capable of: Responding to service calls, performing maintenance, fault finding and excelling in a dynamic environment. And/Or Being responsible for handling all aspects of installation projects, from first fix and second fixing to wiring up and commissioning. Key Responsibilities for each role will include some of the following: • Installation of Access Control, CCTV, Intruder, and Intercom systems, • Carrying out first fix, second fix, wiring up, and commissioning, • Performing call outs and some servicing duties, • Traveling primarily within London, Oxford, and Cambridge, • Participating in the weekend call out rota, • Carrying out maintenance to a broad spectrum of security systems, • Working on access control, CCTV, intruder alarms and intercoms, • Working mainly around London but must be happy to travel further afield, • Carrying out routine maintenance and repair of security items including gates, barriers, bollards etc, • Servicing mechanical, electrical and electromechanical components, • Diagnosing and troubleshooting equipment problems that arise, • Providing excellent customer service Requirements: • Experienced and very technically proficient, • Full driving licence, • Live in or around Northwest London, • Available for on-call work at weekends, • Very reliable and able to manage own workload, • Good communication skills as you will be dealing with customers, • Willingness to travel and stay overnight for project requirements A typical working day spans 9 hours, with travel and overtime duly compensated. For those seeking additional earnings, weekend work is available at overtime rates. In addition to financial rewards, the role includes a suite of practical benefits: a company van, a mobile phone, a fuel card and a company credit card for work-related expenditures. If you are interested in any of these Security Engineer roles and believe you have the experience my client requires then please contact me for more details.

If you need support in completing the application or if you require a different format of this document, please get in touch with at or call TCS London Office number 02031552100 with the subject line: “Application Support Request”. Role: Technical Architect (SC Clearance Required) Job Type: Permanent Location: London (Onsite) Number of hours: 40 hours per week – full time Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve. Our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. • Build strong relationships with a diverse range of stakeholders., • Gain access to endless learning opportunities., • Work closely with the range of teams within the business to bring products to life. The Role • Should own the Architecture responsibility (end to end), Designing complex On premises and cloud solution., • Overall governance of Azure Infrastructure and Platform., • Design and Architecture knowledge for Azure Landing zone., • Closely working on IAAS and Platform projects aligned with different support teams, Technical Architect, Security Team, Service Manager through a DevOps board., • Management of Azure Landing Zone subscription hosting Infrastructure components., • Migration of Application Workload from Legacy Management group and Subscriptions to Azure Landing Zone management group and subscriptions., • Deliver Server using CIS hardened image for 2019/2022, App Services, SQL Managed Instance, SQL Database Server. Ensure high availability of services., • Deliver secure way of network routing using Application Gateway, Azure Firewall, Network Security Group., • Design and Configuration of point-to-site and site-to-site for high secure VPN connectivity from end user’s device and Sizewell C various offices and sites., • Configuration of Data Lake storage, ensuring security hardening. Compliance of backup and restoration., • Integration of IAAS, PAAS and SAAS application with Microsoft Entra ID (AAD) for secure access through SAML SSO., • Maintain the lifecycle of Enterprise Application and App registration certificate., • Closely working With Security Architect and Team to adhere zero-trust architecture by securing server policy, group policy, defender etc., • Tenant security – DDOS, Azure Firewall policy creation and maintain of Application, Network rule along with IDPS to ensure all the inbound/outbound traffic managed via AZFW., • Password management, disk encryption management through Azure Key Vault limiting access. Working with Vodafone network team and Site IT to ensure smooth go-live of new Sizewell C sites and ensure internet and print functionality., • Closely working with Lead Architect, Technical Architect to review the design and implement resources based on the approved design., • Third party vendor Management mostly Microsoft Azure Support. Working with TAM and dedicated Solution Architect to ensure new features and updates are discussed and implemented based on requirement., • Working with many different support organizations carrying out Auditing, Costing, Governance etc ·, • DevOps and IAC ( Terraform ) Key responsibilities: • A good understanding and exposure to Microsoft enterprise services frameworks and practices, • The role must have strong on premises and Cloud Integrations skill, • Good understanding of competitive technologies to properly assess feasibility to integrate with customer solutions and understanding of Agile life-cycle, • Should be Core On premises, Azure Solution Architect and have high experience in solution designing., • Should have excellent communication skills, the role is to work along with customer, understand their business/technical requirement and design Domain Merger, Identity management, solutions which is best suited for the environment, • Should be well versed in creating issue documentation and technical FAQs, • Experience in architecting significant infrastructure and must have worked as Azure Technical Architect, • Good overall understanding of IT infrastructure design, IT operations and Experience in developing High Level and Low-Level Designs to meet Customer requirements, • Leading technical workshops, decision meetings, collaborative sessions, and deliver executive briefings related to the project., • Good Knowledge on Windows 2016, Windows 2019 Server Operating Systems, • Provide guidance based on best practices through projects lifecycle and/or plan, manage migrations and implementations of cloud architecture, including hands-on deep dive when required., • Leading the teams during Major Incidents and provide recommendations on fastest path to the major incident recovery or supporting technical delivery teams with root cause analysis for Major Incidents, • Experience of working on both SAFE / AGILE project delivery Your Profile Essential skills/knowledge/experience: • MS Azure solution architect certified, • Strong knowledge on designing azure infrastructure and platform., • Designing expertise on Azure landing zone using DevOps, Github and Terraform., • Strong Expertise on Azure and Cloud network, • Facilitate and lead client configuration planning meetings and articulate pros & cons of design/architecture decision across a wide spectrum of factors, • Experience with PowerShell, • Strong working experience on Windows Servers 2019, 2022, • Good to have hands on working experience upgrading Windows server operating system., • Certification and Experienced Architecture Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us at with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. Beware of Fraudulent offers This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to to report any fraudulent activity. Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now.

Job Title: Facilities Management (FM) Helpdesk Officer Location: London Borough of Harrow, Forward Drive, Harrow, Middlesex, HA3 8NT Salary: £18.22 per hour Hours: Full-time Job Purpose The London Borough of Harrow is seeking a Facilities Management Helpdesk Officer to join its team. This role is essential to the smooth operation of the FM service, serving as the first point of contact for maintenance requests, service inquiries, and contractor coordination. The successful candidate will be responsible for logging, prioritizing, and resolving issues efficiently while maintaining clear communication with internal teams and external suppliers. Key Responsibilities • Act as the primary contact for all FM-related inquiries via phone, email, and the helpdesk system., • Log, prioritize, and assign service requests to appropriate teams or contractors., • Track the progress of work orders, ensuring timely resolution and stakeholder updates., • Escalate urgent issues or unresolved requests to relevant personnel., • Maintain accurate records of service requests, maintenance schedules, and compliance documentation., • Coordinate planned preventive maintenance (PPM) activities and contractor visits., • Generate reports on helpdesk performance, service level agreements (SLAs), and key performance indicators (KPIs)., • Assist with procurement by raising purchase orders and tracking invoices for FM-related services., • Liaise with external contractors to schedule maintenance, repairs, and inspections., • Ensure contractors comply with site policies, health & safety regulations, and agreed service levels., • Verify completion of works and follow up on outstanding tasks., • Provide courteous and professional support to staff, tenants, and external stakeholders., • Keep requesters informed of the status of their service requests., • Handle complaints and service escalations efficiently to ensure prompt resolution. Essential Skills & Experience • Previous experience in facilities management, customer service, or administrative roles., • Strong organizational skills with the ability to manage multiple tasks simultaneously., • Excellent written and verbal communication skills., • Proficiency in Microsoft Office (Word, Excel, Outlook) and FM helpdesk software (e.g., CAFM systems)., • Ability to work under pressure and prioritize workload effectively., • Strong attention to detail and problem-solving abilities. Desirable Qualifications • Experience in a facilities management environment., • Knowledge of health & safety regulations and compliance standards., • Understanding of SLA and KPI reporting within an FM setting., • Proficiency in data management and reporting tools. About Us • Pertemps Recruitment Partnership has been a market leader in permanent and temporary staffing solutions for nearly 60 years. We are proud to be accredited as an Investor in People, which is reflected in our commitment to career progression and employee satisfaction. Recognized by The Sunday Times as one of the Best 100 Companies to Work For for 14 consecutive years, we prioritize a personalized approach in everything we do., • The London Borough of Harrow is the 12th largest borough in London, celebrated for its cultural diversity and excellent transport links. Located just 10 miles from Central London and 13 minutes to Euston via Harrow & Wealdstone station, it offers convenient access via the Metropolitan Line, Watford DC Line, national rail services, and major road networks including the M1, M25, and A406. Important Notice The personal information collected from you will be shared with Cifas to prevent fraud, unlawful conduct, and malpractice. If fraudulent activity is detected, it may affect access to certain services or employment opportunities. Your data will also be used for identity verification. Further details regarding data protection and rights can be found at .

HR Service Centre Advisor – Cases - Dutch Speaking Role profile This role is responsible for the smooth delivery of HR Service Centre transactions by resolving issues and questions from associates either on the phone, email, or face to face. You will work with multiple systems and have a large volume of manual transactions to deliver exceptional customer service to our associates. Volume is high so you will need to have good attention to detail, be accurate and compliant and take pride in your work. Contribute with suggestions to improve the service and processes by working closely with your team. HRSC is also the first point of contact for general pay slip queries receiving high volume of calls on pay day. You will work with many associates across the department and the business by providing process led transactions which are measured against the HR Shared Services catalogue against the performance dashboard. Key Responsibilities Service Delivery • Act as first point of contact for HR and payroll and deliver an advisory service for our Dutch and UK associates., • Log and manage cases in the HR case management system, • Complete system-based HR transactions against Service Level Agreements, • Help, support and resolve all queries from emails, face to face or telephone calls, • Provide consistent and expert advice in line with HR policies and country legislation, • Support with all sickness queries, • Create and issue contracts and letters as and when required, • Ensure audit compliance is met with any transaction you process, • Under the leadership of the HRSC Manager and Senior Advisors, prioritize transactions in line with Service Level Agreements and Customer needs, • Manage and maintain accuracy in all your correspondence, • Ensure you remain up to date with HRSC processes and procedures, • Identify opportunities for process improvement and make the process improvement manager aware of any issues, • Work with and refer to the Senior Advisor, HRSC Manager, HRBP’s and ER for complex cases and support, • Support with upskilling of new team members, • Understand payroll process and answer FAQ, • Creating, signing and terminating Employment Contracts, • Creating, signing additional documents for Employees Key responsibilities • Support other areas of the HRSC with calls and emails in peak periods, • Maintain a high level of knowledge of policies and ensure you keep up to date on legislation changes, • Ensure the materials used to support the processes are up to date, • Attend Training and upskill sessions delivered by the HRSC Manager, • Support with User acceptance testing (UAT) of upgrades, new releases, integrations for our HR systems Key Skills, Knowledge & Experience • Fluent Dutch – Written and Verbal, • Able to work to tight deadlines, • Accuracy is critical in this role, • Attention to detail is essential, • Ability to work accurately under pressure while maintaining high customer service standards, • Excellent communication skills both written and oral, • Excellent IT skills with knowledge of Word and Excel, • Positive and confident approach, • Ability to assess and judge when a transaction is more complex and requires additional support, • Ability to spot patterns and identify where there is an opportunity for improvement, • HR Professional education or qualification is ideal, • A strong and broad knowledge of HR processes in a HR Service Centre environment would be an advantage

Location: London (3 days in office) Introduction: We’re WorldFirst, an international payments business helping move money around the world. We became part of Ant Group in 2019, accelerating our mission to be the most innovative and trusted digital partner for international trade by combining WorldFirst’s products with Ant’s solutions aimed at enabling the digitalization of the modern services industry globally. We have a shared vision ‘to make it easy to do business anywhere.’ Together, we are advancing our shared aim of bringing innovative, inclusive and affordable services to small and medium-sized businesses and online merchants in the rapidly growing area of cross-border trade. What you’ll do: WorldFirst's Onboarding team is responsible for the successful registration and accreditation of all UK and EEA customers. The team works within the Marketing and Sales cycle to ensure we can onboard our customers quickly, efficiently and compliantly. Specializing in CDD and KYC, the Onboarding team interacts daily with Product, Tech and Customer facing teams to enhance customer experience from the very start of their journey with WorldFirst. • Actively champion quality customer experience throughout the WorldFirst onboarding journey, • Liaise with Risk, Sales & Customer facing teams to complete thorough CDD & KYC/KYB reviews to seamlessly onboard customers, • Verify KYC/KYB documents, ownership structures, payment flows, and UBO information, • Provide clear guidance and support to customer facing teams with regards to the onboarding policies, • Communicate with clients via phone, email or chat - where needed - to facilitate a positive customer onboarding experience, • Provide leadership and mentoring support, • Manage workload productively within agreed SLAs, adhere to approved policies and maintain best practice, • Conduct regular QA/QC, hold follow up training and guidance sessions with junior team members, • Establish and maintain effective relationships within the team and across all relevant stakeholders, • Lead continuous improvement initiatives, • Identify opportunities for AI and automation, • Conduct clear and consistent periodic account reviews of existing client’s information for ongoing KYC purposes, • Accurately record information in systems and raise any anomalies or errors, • Ensure that KYC/KYB and CDD quality standards and controls are always observed, support a culture of continuous improvement What we’re looking for: • Working knowledge of UK KYC & CDD regulations and processes, • Clear ability to balance business protection with customer service excellence, • Demonstrable analytical and problem-solving skills, excellent attention to detail, • Proactive, organised and highly efficient - able to work independently and support the wider team through periods of high volumes, • Excellent written and verbal communication skills, • High responsiveness, collaboration & team orientated ethics, • Positive, flexible, and keen to continue learning and improving, • Work from office 3 days per week/ in line with business requirements Qualifications • Minimum 3-5 years of UK customer onboarding experience, preferably in Fintech or payment services, • Ideally degree educated/equivalent professional qualifications, • Business level English (Mandarin and/or additional European languages considered a bonus!) WorldFirst is proud to be an equal opportunity employer. We are passionate about creating a diverse and inclusive workplace where our people feel that they belong and can reach their full potential. We believe our differences are our strengths and are committed to recruiting, developing and retaining a team from a variety of backgrounds, perspectives, and skills. We encourage applications from all individuals regardless of race, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, religion or belief, and marriage and civil partnership.

About Us UK Therapy Guide is dedicated to making high-quality, trusted mental health therapy accessible. Our platform connects individuals seeking therapy with qualified professionals. We are on a mission to transform mental health access and are working on an exciting new startup project that will revolutionise the mental health space. We’re looking for a passionate individual to join us on this journey. Ideally, someone who’s experienced the power of therapy firsthand and understands the profound value it can bring to people’s lives. Role Overview This role is ideal for someone seeking part-time work with the opportunity to grow and develop new skills as the position evolves alongside the business. We are looking for an enthusiastic, highly motivated, and personable individual with a strong interest in the therapy field. This part-time, freelance contractor position is fully remote, making it perfect for someone who loves helping others and thrives in a dynamic environment. As a Therapy Placement Coordinator, you’ll work directly with clients during live placement calls. Drawing on the information they’ve shared about their therapy needs and preferences, you’ll use your growing knowledge of our therapist network to identify and propose the most suitable matches. Empathetic and clear communication is essential, as you’ll be guiding clients through an important stage in their journey, ensuring their comfort and confidence in the therapeutic journey. We provide comprehensive training and follow strict safeguarding procedures to ensure the highest standards of care and client safety. • This role requires a strong understanding of the UK context, and we welcome applications from individuals based in the UK or those with a significant connection to the country. Hours Part-time – Flexibility to work Afternoons, evenings & weekends with availability to provide cover during holidays Key Responsibilities Training provided for all tasks. • Provide customer and therapist support via email, chat, and phone, • Conduct client referral calls to match them with the right therapist, • Troubleshoot customer issues and provide timely solutions, • Gather and manage customer feedback to enhance our services, • Attend creative team meetings and contribute to project development, • Manage therapist bookings, • Process refunds, • Handle administrative tasks and data entry Required Skills & Qualifications • Excellent communication skills (written and verbal), • Strong interpersonal skills, with the ability to empathise and support clients, • Highly organised and able to handle multiple tasks efficiently, • Self-motivated with a positive, can-do attitude, • Customer service experience, • Tech-savvy, with proficiency in Google Suite / Google Workspace and other digital tools, • Sales experience is a plus, but not essential, • A solid understanding and insight into therapy and therapeutic processes Why Join Us? • Flexible, remote working opportunity, • Be part of a company that’s making a real difference in mental health, • Growth and development opportunities, • A collaborative, creative, and supportive work environment Salary • Salary: £12:50 an hour How to Apply If you're passionate about mental health and excited about providing excellent customer service, we want to hear from you! After you submit your application here, please send your CV and a cover letter to explaining your interest in the role.

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements. Our methodology is first class support. We’ve been recognized for it as an industry leader and we’re dedicated to continuing this standard. In this role, you will work with our technical account managers to personalize our customer’s experience. You will learn your client’s business objectives in and out within their technical environment and focus on mitigating risks and resolving any technical issues in their networks. You’re close to the deployment of cybersecurity solutions – and we need you to recognize risks before they arise. You get a thrill from seeking out complex issues and finding their resolutions – and you don’t wait for those issues to escalate from our clients. Instead, you find them. You’ll be working hand in hand with our developers to reproduce the issues you find and develop permanent solutions to prevent them in the future. Your Impact • Respond to user-reported issues in adherence to established Service Level Agreements, • Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions, • Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise, • Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix, • Provide timely feedback into the development process on customer-reported product problems, • Document actions to effectively communicate information internally and to customers, • Facilitate root cause investigations and manage the implementation of corrective and preventative measures Qualifications • Previous experience with Endpoint Security software is required, • SIEM experience, including -, • Deep understanding of how SIEMs works, • Experience in creating custom collections and data parsing, • Experience in creating complex correlation rules, reports and dashboard, • Experience in integration and implementation of SIEMs, • Experience working with EDR tools, • Experience with strong communication and customer service skills, • Required basic networking knowledge - Ability to independently debug broad, complex, and unique environments with mixed applications and protocols, • Experience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging), • 4+ years of experience as a Support Engineer, • Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction., • Excellent written and verbal communication skills, • Strong customer advocacy skills and experience, ability to work in difficult customer situations, • Knowledge of Cloud infrastructure a plus, • Experience in incident response a plus, • Experience with scripting a plus The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new ones, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry. Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $xxx/yr - $xxx/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found ___. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career You will work firsthand with our valued customers to address their complex post–sales concerns where analysis of situations or data requires an in–depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals. You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact • Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices, • Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction, • Triage and resolve technical issues via ticketing systems, phone, and remote sessions, • Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams, • Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions, • Share insights from customer interactions to improve our product and support experience, • Document troubleshooting steps and resolutions clearly for both internal and customer use, • Lead root cause analysis and coordinate corrective actions to prevent recurrence Qualifications Your Experience Mandatory Requirements 🔒 Due to the nature of this role and the customers we support, candidates must either: • Have lived in the UK for the last 5 consecutive years, or, • Hold British Citizenship, • This is essential to obtain UK Security Clearance and is a strict hiring requirement., • Demonstrated ability to troubleshoot and resolve complex issues across varied environments, independently and effectively, • Experience with cloud-native technologies: Kubernetes, Docker, Linux, AWS, Azure, GCP, CI/CD, Terraform, Ansible, Serverless, and container registries, • In-depth understanding of public cloud platforms and deployment best practices, • Strong knowledge of network protocols (TCP/IP) and security practices (IPSec, SSL-VPN, NAT, GRE), • Hands-on experience with cloud infrastructure operations and troubleshooting customer tech stacks., • Familiarity with SIEM tools, vulnerability management, malware analysis, and firewall configurations, • Ability to communicate complex technical solutions to a wide range of audiences, both technical and non-technical, • Skilled in Python, JSON, YAML, Bash, or other relevant scripting languages, • 3–5 years of experience in Technical Support, or similar hands-on roles, • Bachelor’s/Master’s degree in a technical field or equivalent practical/military experience Additional Information The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Curiouser is a one-stop family hub in Hampstead, designed to ignite children’s self-discovery. With a comprehensive curriculum, parental support, and a flexible approach, we empower every child with out-of-the-box experiences designed to uncover their unique potential. Our new family hub is designed to create and maintain bonds within the community and to provide a safe space for new and experienced parents as well as their little ones. Job Title: Early Years Facilitator Hours: Full/part time/Freelance Company: Curiouser Group Ltd Location: Hampstead/Various London Locations, with exciting opportunities for international travel to support overseas teaching projects Curiouser is seeking enthusiastic and creative individuals to join our team as an early years facilitator for general day-to-day group and private classes, Birthday Parties and Camps. We are a dynamic organisation dedicated to providing immersive and engaging experiences for children that blend fun with learning. We run a wide range of classes and so we are looking for anyone with a drama, arts, music, dance or general facilitation background. Responsibilities: • Facilitating group/private classes to children between the ages of 6mo-6yrs, • Learning and delivering class plans to a high standard, • Writing class plans in line with your personal skill set and the needs of the company, • Maintaining good customer relations, • Contributing creative ideas to the company, • Executing administrative tasks e.g emails, phone calls, general reception duties etc, • Cooperating with the marketing team to execute on site tasks including shooting videos/ taking photos for social media etc, • Working closely with the existing team in order to maintain the smooth running of operation, • Any other tasks required in line with the job role e.g packing for classes, preparing materials, packing down and cleaning up post class etc Birthday Parties: • Facilitate Birthday Parties: Lead and facilitate birthday parties for children, ensuring a fun and memorable experience for the birthday celebrant and their guests. This may include leading games, activities, and crafts, as well as ensuring the safety and enjoyment of all participants., • Set up wide variety of party materials, • Deliver a range of creative art activities for children aged 1-7 with energy and enthusiasm, • Help manage time and organise party logistics, • Assist with smooth running of party catering and cake, • Engage with adult guests and provide information, • Share knowledge and help Curiouser market where necessary, • Clean up the space and materials when required Camps: • Facilitate/ assist classes during Camps, • Our camps happen during school breaks throughout the school year for children ages 3-7 yrs, • Facilitate pre-made lesson plans (depending on your ability) of different disciplines, these include:, • Art, • Music, • Drama, • Dance, • Cooking, • Science, • Facilitate lesson plans to a high standard delivering fun and educational content to attendees., • Provide support to fellow facilitators during camps, • Ensure the ratio of adults to children is kept at the proper level, • Assist/facilitate in the smooth running of the schedule for the day, • Maintain a Safe Environment: Ensure the safety and well-being of all participants by adhering to safety guidelines and protocols at all times., • Provide Excellent Customer Service: Interact with clients and participants in a friendly and professional manner, addressing any questions or concerns they may have and ensuring a positive experience for all involved., • Liaising with parents to inform them of what subjects were covered and how their child was that day, • Assist with Set-Up and Clean-Up: Help set up and organise materials and equipment for classes, as well as assist with cleaning and tidying up afterwards/resetting rooms for the next lesson. Essential Qualities: • Experience working with children in a group setting, such as teaching, childcare, nursery or camps, • Strong communication and interpersonal skills., • Creativity and the ability to engage children in fun and educational activities., • Reliable and punctual., • Ability to work independently and as part of a team., • Flexibility to work weekends and holidays as needed., • A positive attitude with a solutions-driven approach to problems, • A genuine passion in working with children, • Must have an enhanced DBS check with updated services, • Profound understanding of the importance of Safeguarding children and young people, • A bubbly and outgoing personality, • Proactive and eagerness to learn, • High energy to bring to every task Preferred Qualities: • Background in early years education, • First Aid certification., • Specialised skills such as, ability to play an instrument, magic tricks, etc., • Background in the arts Hours: Ad Hoc/ freelance work available Best suited for someone looking to fit work around pre existing commitments. Rate of pay: Depending on experience

Hotline Technical Support Engineers within Hikvision UK Limited play a pivotal role in the support of distributors, integrators and installers to ensure difficulties and problems with Hikvision products and solutions are resolved in a timely and appropriate manner. By providing this important support, this also ensures that Hikvision business performance and reputation are healthy to help create sustained business growth. Responsibilities: Provide support via phone and e-mail to distribution partners and installers in UK & Ireland on Hikvision products efficiently and accurately. Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures. Help and support with testing products; and report the results to your line manager. Maintain and develop the company’s CRM system by insuring all data relating to customers and support tickets are accurate and up to date. Attend regular training and meetings to maintain and expand knowledge and performance level. Understand and strive to meet or exceed Hotline Team targets while providing excellent consistent customer service. Knowledge and Skills: • IT network design skills, knowledge and experience, • IT troubleshooting skills, knowledge and experience, • IP CCTV system design skills, knowledge and experience (desirable), • IP CCTV troubleshooting skills, knowledge and experience (desirable), • Analogue CCTV system design skills, knowledge and experience - desirable for existing systems and migration) (desirable), • Analogue CCTV system troubleshooting skills, knowledge and experience - desirable for existing systems and migration) (desirable), • Door Entry System Design skills, knowledge and experience (desirable), • Door Entry System troubleshooting skills, knowledge and experience (desirable) Competences: • Studying or Completed the CompTIA IT certification or an equivalent qualification, • A good team player who is able to work with other team members to achieve team targets, • Attention to detail, • Good communication skills as well as interpersonal skills to understand customers’ needs and meet their expectations, • Good problem solving skills and resilience, • Positive attitude towards work, • High integrity

ASSESMENT CENTRE - 12/09/2025 Overview: Be the first point of contact for Liberty customers, delivering professional, friendly, and efficient service in-store and online. You'll handle enquiries, support services like Click & Collect, Returns, and Mail Order, and ensure a seamless customer experience. Key Responsibilities: • Respond to queries promptly and professionally (in-person, phone, online), • Resolve issues quickly, aiming for first-time resolution, • Use systems like POS, Zendesk, and AX Dynamics efficiently, • Maintain high standards in communication, presentation, and organisation, • Represent Liberty’s values and service excellence What You’ll Need: • Customer service experience (retail, hospitality, or travel preferred), • Strong communication skills, • Calm, organised, and solution-focused, • Luxury brand experience is a plus KPIs: • Response and resolution times, • Customer satisfaction scores, • Accuracy and task completion

An exciting opportunity has arisen for a Supporter Care Officer to join a well respected charity based in London. This is a full time, permanent role within the Supporter Care team, focused on delivering excellent donor stewardship and providing high quality supporter experiences to help maximise income and long term engagement. Key responsibilities of the role: • Act as the first point of contact for supporters, providing timely, professional, and friendly responses to enquiries by phone, email, and post, • Deliver excellent stewardship by ensuring supporters feel valued, informed, and connected to the charity’s mission, • Process donations efficiently and accurately, including setting up regular gifts and handling Gift Aid declarations, • Update and maintain the supporter database to ensure accurate records and compliance with data protection regulations, • Assist with thanking processes, including drafting and sending personalised thank you letters, emails, and certificates, • Work closely with fundraising colleagues to support campaigns, appeals, and events by delivering first class supporter care, • Manage the administration of complaints and ensure they are resolved promptly and effectively, • Provide reports and insights on supporter feedback to help improve processes and enhance the supporter journey, • Contribute to the continuous improvement of supporter care systems and procedures, • Undertake any other supporter care or administrative duties as reasonably requested Ideal candidate profile: • Previous experience in supporter care, customer service, or fundraising administration, • Excellent interpersonal and communication skills with the ability to build positive relationships with supporters, • Strong attention to detail and accuracy in processing and record keeping, • Confident IT user with experience of databases or CRM systems such as Raiser’s Edge or Salesforce, • Highly organised and able to manage multiple tasks and meet deadlines in a busy environment, • A proactive problem solver with a can do attitude and commitment to delivering excellent service, • Understanding of data protection and confidentiality principles, • Passion for the charity sector and enthusiasm for delivering a great supporter experience Location: Central London Salary: £30,000 to £35,000 per annum depending on experience Working hours: Full time, 35 hours per week Working pattern: Hybrid Contract: Permanent This vacancy is being actively shortlisted, so early applications are encouraged. We are an equal opportunities employer and welcome applications from all backgrounds.

Membership Development Executive Professional Membership Organisation Hybrid – Central London office & Home Working, with UK Travel/Weekend events Basic Salary: £32,000 dependant on experience, Annual Leave - 33 Days, Life Insurance, 8% Pension, Healthcare Scheme, Training & Development & Staff Socials Permanent, Full Time 9am – 5pm Our client, a leading professional membership organisation, is seeking a proactive and dynamic Membership Development Executive to join their team. This is an exciting opportunity to play a key role in growing, engaging, and retaining members across the UK, while representing a highly respected professional body at industry events and exhibitions. The Role The Membership Development Executive will be instrumental in driving membership growth, engagement, and retention. This involves identifying and engaging potential members, delivering high-quality communications and campaigns, and ensuring members and registrants receive maximum value from their affiliation. The position requires frequent collaboration with the Membership Development Manager and wider teams, alongside representing the organisation externally. You’ll take ownership of recruitment campaigns, coordinate onboarding activities, and provide outstanding service to both new and existing members. Key Responsibilities Membership Recruitment & Retention • Act as first point of contact for membership enquiries across email, phone, video calls, and social media., • Lead and coordinate recruitment and retention campaigns, including CRM and data management., • Support subscription renewals and onboarding communications for new and upgrading members., • Engage with corporate partners, government, higher education institutions, and industry bodies to grow membership., • Represent the organisation at industry shows, exhibitions, briefings, webinars, and events., • Track and report on membership recruitment, retention, and conversion activity. Marketing & Communications • Design and deliver membership marketing campaigns (digital, print, and events)., • Produce engaging content for newsletters, social media, blogs, and the Society’s magazine., • Assist with membership applications, subscriptions, and reinstatements., • Maintain accurate CRM records (Microsoft Dynamics), ensuring high standards of data integrity., • Support the Membership Committee and relevant subgroups with administration and follow-up. Person Specification Essential: • Experience in a membership, professional body, or customer-focused environment., • Proven ability to deliver excellent service, advice, and guidance via phone, email, and in person., • Strong written communication skills, with experience creating content for different platforms., • Excellent IT skills, with confidence in Microsoft products and CRM systems (Microsoft Dynamics), • Strong organisational skills with the ability to plan, prioritise, and deliver., • Ability to build rapport and work effectively with stakeholders at all levels., • Willingness to travel across the UK and attend evening/weekend events. Desirable: • Educated to degree level and/or completed higher education/apprenticeship., • Experience with membership recruitment and retention campaigns., • Familiarity with Content Management Systems, DotDigital, or design tools (InDesign, Canva, Photoshop)., • Understanding of professional registrations To Apply Please send your CV to be considered for this Membership Development Executive position. Due to the volume of applications, only shortlisted candidates will be contacted. If you have not heard back within 10 working days, please assume your application has not been successful on this occasion. Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with over 10 years of expertise delivering tailored permanent, temporary, interim, and executive search solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.

🚨NEW OPPORTUNITY‼️ Role: Mortgage Administrator Location: Essex Proper Recruitment are delighted to be working with a successful mortgage brokerage in Essex who are looking for an experienced Mortgage Administrator to provide support to clients within a fast-paced and busy customer focused role. The ideal candidate will be confident, have enthusiasm, be a team player, have excellent communication skills and comfortable on the phone to clients. Must have an understanding of mortgages and the property purchasing process. This is an office based role Monday - Friday during probation [3 months] then will become Hybrid. Responsibilities: • Dealing with incoming calls, emails, post and voicemails, responding to any non-advisory queries in a professional and timely manner and referring any advisory queries to the relevant advisor, following these up with the relevant broker to ensure a response has been issued., • Liaising with solicitors, lenders, estate agents and brokers to progress mortgage applications from start to finish as quickly and seamlessly as possible, • Ensure our customer service database is kept up to date and all information held is accurate and that team members are also keeping the systems up to date/correct, • Keeping clients updated on the status of their application(s), ensuring every step of the customer journey is as clear and stress free for the client as possible, • Inputting cases on to our system, ensuring all details are accurate and all documents have been received in line with our compliance policies, • Experience in the mortgage broking industry vital, • Excellent written & verbal communication skills, • Meticulous with a keen eye for detail, • Positive & enthusiastic attitude with the ability to prioritise our customers’ needs and requirements at all times, • Ability to work under pressure and problem solve, both independently and as part of the team, • Computer literate and familiarity with Microsoft office, • Well organised with excellent time keeping, • Pension, • Competitive Holiday Entitlement, • Flexible working hours, • HR & Well Being Services, • Company Events, • £30,000 - £35,000 If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your CV and apply. Any enquiries can also be directed to or by phone – 0208 057 4047

Overview Digital Support Specialist - 13 Months Fixed-Term Contract The Digital Support Specialist plays a critical role in delivering high-quality support for the systems, platforms, and digital services used across RSSB and by external rail industry stakeholders. Acting as first and second-line support, this role balances user-focused troubleshooting with in-depth system and application administration, ensuring a seamless experience across both internal and externally facing applications. This position combines a broad technical skillset with a service-oriented mindset, supporting not only end-user devices and infrastructure but also enterprise platforms, including Microsoft 365, Entra ID, and Dynamics 365. The role is integral to onboarding and offboarding processes, device and access management, and the administration of collaboration tools such as Teams and SharePoint. The successful candidate will proactively manage service desk requests, provide insight into recurring issues, and contribute to continuous improvement through collaboration with colleagues, suppliers, and the wider Digital team. Responsibilities • Provide first- and second-line technical support to both internal and external users across hardware, software, applications, and digital services via the service desk, phone, and in-person support., • Support external users of RSSB’s public-facing or industry-specific applications, assisting with account management, system navigation, and technical troubleshooting., • Deliver effective support for Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and associated collaboration tools, ensuring prompt resolution of access, configuration, and performance issues., • Administer and maintain user accounts, permissions, and security groups across Entra ID (Azure Active Directory), Microsoft 365, including Teams and Exchange, as well as internal and external digital platforms, in accordance with access control policies., • Package, test, and release new applications or system updates into production following approved deployment processes., • Provide technical support for meetings and events, including AV setups, hybrid meeting tools, and live-streaming technologies., • Manage and troubleshoot corporate devices (e.g., laptops, tablets, phones), deploying configurations and applications using Microsoft Intune or equivalent mobile device management (MDM) solutions., • Facilitate onboarding and offboarding processes, including device setup, user provisioning, and decommissioning or redeployment of IT assets., • Support asset lifecycle management, including maintenance and compliance with device policies and regulations., • Promote and implement best practices for device security, ensuring endpoint protection, data encryption, and policy compliance., • Identify trends and recurring issues in incidents and service requests to inform problem management processes and propose permanent solutions., • Maintain accurate records of IT incidents, service requests, and changes within the RSSB Service Desk platform, escalating issues as necessary and tracking to resolution., • Build and maintain collaborative relationships with external suppliers, vendors, and business owners to support service delivery., • Proactively monitor the performance and availability of business-critical applications, escalating issues as required under defined Service Level Agreements (SLAs)., • Collaborate with Digital and business teams to support project delivery, system rollouts, and service improvements., • Contribute to tender evaluations, technology assessments, and supplier onboarding to support the implementation of new digital solutions., • Share knowledge with colleagues and end-users by creating and maintaining internal documentation and knowledge base articles. Qualifications Essential • Industry-recognised certifications or demonstrable experience in a relevant field (e.g. Computer Science, CompTIA, Microsoft certifications)., • Practical experience with the ITIL framework, particularly incident, problem, and change management., • Proven track record of providing first- and second-line application support and technical troubleshooting, including support for internal and external users., • Experience administering and supporting Microsoft 365 applications (Outlook, SharePoint, Teams, OneDrive), including user access, permissions, and configuration., • Experience with Entra ID (Azure Active Directory), including user provisioning and managing security groups., • Proficient in managing devices using Microsoft Intune or equivalent Mobile Device Management (MDM) tools., • Experience with hardware support and rebuilds (laptops, peripherals, AV equipment), including device commissioning and redeployment., • Experience supporting hybrid work environments, including AV and live-streaming solutions., • Familiarity with external-facing platforms or applications, providing support to users outside the organisation., • Ability to create and maintain technical documentation, as well as contribute to a shared knowledge base., • Communicates effectively and shares thoughts and ideas through methods appropriate to the audience., • Adapts and responds positively when embracing new opportunities, changing, and navigating uncertainty., • Actively contributes as part of a team and works towards achieving team goals and outcomes., • Takes responsibility and demonstrates accountability in completing tasks and achieving objectives, actively seeking to resolve problems and identify opportunities., • Committed to customer service and placing customer satisfaction at the heart of our success to ensure we deliver against our shared goals., • Can work collaboratively within an evolving industry, gaining stakeholder confidence through understanding their goals and motivations and demonstrating credibility as an expert., • Makes timely, informed decisions taking account of the benefits and constraints involved. Desirable • Experience with Dynamics 365 support and integration with M365, where applicable., • Experience with Power Platform, particularly Power Apps and Power Automate, in a support or administrative capacity. We are committed to investing in our staff and offer formal and informal learning opportunities for development. We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing Find out more about Diversity and Inclusion at RSSB: ___ If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request. We value our staff and we offer a competitive benefits package to ensure our staff can achieve their best throughout their journey with us. This includes 30 days annual leave (plus bank holidays); a holiday buy and sell scheme; private medical and dental cover; a season ticket loan and travel subsidy; access to a cycle to work scheme; volunteer leave; a performance related bonus and pension.

🔎 Role: Senior Talent Partner 360 📍 Location: 22 Bishopgates, Liverpool street, we offer 2 days home office! ✉️ Contact: Who are we? 🤝 At Elemed, we recruit the people that get amazing medical technology to patients all over the world. From life saving products such as artificial hearts to innovative cancer fighting radiotherapy machines, the people we place truly change lives and we are proud to be a part of that. Our clients range from startup companies of 5 people, to global corporations with locations all over the world. Today, our focus is roles based in the major European markets like Switzerland, France, Germany, NL and our aim is to become the overall EU market leader in medtech talent management. Elemed is now 10 years old and we are in a seriously exciting time of our journey as we look to scale and grow to meet unprecedented market need. Our recruiting style is focussed on building and converting long term relationships with our candidates and companies, providing excellent candidate and customer experience and nurturing talent, not only when they are looking for a job but throughout their careers. We do this through our unique community led initiatives like Elemed mentoring academy, our podcast, our exclusive Community group and more. 🔸 Your mission As talent partner (360) you will be responsible for creating an exceptional candidate and customer experience with our community. You will be the face of the company towards candidates and customers within your specific market. Your mission will be to win business, build relationships, network, manage client relationships and recruit potential candidates within your market. We strive to be ethical, knowledgeable, and a genuine partner not only to our customers but to our candidates. You will be expected to uphold those values whilst becoming a valued member of our team. This role is targeted, and you are expected to meet those targets. 🔹 Company facing responsibilities • Developing long term relationships and partnerships with clients by building an understanding of their structure, culture, hiring needs and preferences, • Understanding client requirements at both a strategic and tactical level to offer the best business solutions, • Leveraging Elemed solutions across all areas of talent management, having responsibility for pitching, winning business, negotiating new contracts and developing custom proposals in order to best serve our clients’ needs., • Building strong commercial and long-term relationships with clients, • Work collaboratively with other business areas (marketing/delivery) to leverage opportunity and develop joined-up propositions., • To achieve personal KPIs and sales targets, • Training new members of the team, • Be the team’s role model, leading by example and demonstrating what success in recruitment looks like. 🔸Candidate facing responsibilities • You will inherit a warm desk and be responsible for nurturing and developing these relationships, with our talent community, • Running search campaigns both online, on the phone, and by using your own creativity to identify candidates within the market, • (Creative) Headhunting and market mapping (figuring out who works where and who knows who) to establish yourself as the “go-to” talent scout in your market, • Keeping a finger on the pulse of Mergers, Acquisitions, and anything that might lead to movement within the market, headhunting and reaching out to candidates to propose them new opportunities, • Managing contact with candidates; i.e messaging, initial prescreens, through to offer negotiation and start date follow up, • Providing interview coaching, general career advice and proposing other Elemed solutions such as Elemed Mentoring Academy to our talent pool, • Converting target cold candidates to warm candidates within our community, • Using our customised CRM to manage, update, record and document all conversations, candidate records and actions., • To uphold the company’s values and service, • Drive leads through CV profiling, reference checking, candidate interviewing and questioning., • CV preparation and own administration, • Any other relevant ad-hoc duties as required by the Director 🔹Success – how is the role measured? • Number of placements, • New business/development of existing accounts, • Exclusive/retained business, • Fees generated in comparison to targets, • Ratios (CVs to interviews, interviews to placements etc.), • Time to fill, • Candidate & client NPS feedback, • Leads generated 🔸Why join us? • No red tape, no company politics and a fast moving decision making process, • Economic stability - even though we are a small enterprise, we have enough money in the bank to fund our ambitious growth plans., • Flexibility - we believe in playing to everyone’s strengths and shaping the role around your key skills, • Minimal admin - we want as much of your time as possible to be focussed on recruiting and relationship building and we have cut away almost all of the admin side of the job (we have a really cool tech stack to facilitate this), • A chance to really help build something, and have an impact on the future of our business, • A huge opportunity to fast track your career as the team and company grows 💜 Our values FORWARD THINKING - We do things differently. We find creative and innovative solutions for our community. We lead the way. STRIVING FOR EXCELLENCE - We don't settle for average. We work hard to exceed expectations. We are passionate about everything we do. COLLABORATION - We are a team with a common purpose. We share, we support, we celebrate. Collaboration is the key to our success. HONESTY - We believe in transparency and two-way communication. Be straightforward, upfront and supportive. 🔹 What we are looking for This role is perfect for someone who loves the essence of a 360 role and keeping multiple plates spinning. You need to be great at working with people, building relationships and problem solving. If you want to move your relationships from just “well known recruiter” to trusted talent adviser and business partner, this is the role for you. • Honest, upfront and direct communication style, • 3+ years of experience recruiting in a permanent, candidate short, technical market., • Experience covering international/european markets, • 360 Recruitment experience (agency or internal) in the medical device or diagnostics industry with strong existing relationships, • Track record overachieving targets, • Independent, works with urgency, and is a sponge., • Strong search skills: using Linkedin recruiter, advanced Boolean search, headhunting, lead generation, CV stripping, • Consistent placements over minimum of a 1 year period, • Resilient, creative, curious, process driven, and able to build relationships, • Ideal: you speak a second language ✉️ If you are interested in this exciting role, please send your application directly to 📲 Would you like to find out more about our open opportunities? Visit Please note: Only candidates meeting the requirements set out in the role profile above, will be considered in the application process. We spend a lot of time tailor writing our job descriptions to provide as much information as possible to prospective candidates. We’d appreciate if you’d also carefully review the profile and only apply if you meet the requirements set out in the description. 🩺 Elemed is Europe’s leading MedTech technical recruiter. We serve within the Medical device, diagnostic and combination device arena, working with Managers up to VP of Quality and Regulatory. Our team helps medical device experts of today become leaders of tomorrow. At Elemed, we recruit exceptional people that solve regulatory and compliance problems, so patients can have access to safe, innovative and life-changing Medical Devices. • ⚖️ We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Fenton & Our Vision Fenton is a London-based direct-to-consumer fine jewellery company founded in 2019. We create only the best modern heirlooms that will stand the test of time, keeping your love stories alive for generations to come. Fenton’s mission is to revolutionize the +5bn European fine jewellery sector through transparency, accountability and honesty. Our clients are at the heart of everything we do (just check our 500+ 5* Trustpilot reviews!), and we offer them the ability to customise their jewellery on our website, with each coloured gemstone or Solar Diamond responsibly-sourced from a network of exceptional dealers in countries with highly-regulated mining standards. Our team is based between London and India, allowing us the best of both worlds in all aspects of what we do. In 2021, Fenton was the 3rd fine jewellery company awarded B Corp Status, and the only one operating at meaningful scale. To find out more about what this means for Fenton, have a look at our B Corp Promise. About the role and what you will be doing: Fenton is seeking a Client Adviser and Aftercare Coordinator to join our team. The Concierge team is at the heart of what we do at Fenton, is completely customer-centric and dedicated to providing the best-in-class service and experience. The successful individual will be focused in operations and customer service including sales and aftercare,, and the role day to day will involve managing customer enquiries and supporting the operations team with dispatches, workshop runs, and inventory management. The individual should be enthusiastic about providing the best in class customer service and a passion for jewellery highly desirable. This role will face new challenges on a weekly basis, and is a great opportunity to learn the inside of a retail business from the ground up as it touches different parts of the business. We value proactivity and bigger-picture thinking - no task is too small and the successful candidate will roll up their sleeves to prove their can-do attitude on a daily basis, contributing ideas and energy to the Fenton ‘shop floor’. Key responsibilities will include: • Responding to all customer inquiries with a Fenton style approach, using a mix of emails, phone calls, whatsapp, etc., • Helping manage the post-purchase journey with the customer regarding our Aftercare policy, working closely with them to advise on how to best wear and protect their jewellery, and supporting our operations team with managing repairs with our UK workshop., • Visiting our local workshops to manage the in and out flow of customer repairs., • Supporting with customer dispatches, inventory management and packaging supply., • Working to further the day-to-day and long term needs of the business. No project is too big or too small for you to handle, you are able to get your hands dirty and jump into execution., • Hosting in person and virtual client appointments. What we’re looking for: • 1-3 years of work experience in sales or retail (jewellery experience desirable)., • An understanding of Fenton with a passion for what we stand for as a brand., • Strong proficiency in written and spoken English., • Ability to multitask effectively and remain calm under pressure., • Comfortable with a digital first work culture and tools such as Facebook, Instagram, Whatsapp, Excel, Word and Powerpoint., • The right attitude! You are eager to learn and grow, you want to develop your skills at Fenton and see it as an important stepping stone in your career., • Enthusiasm. Everything can be learnt if you approach it in the right way., • Working days: 5 days per week Monday - Sunday (rota based). Weekends required 3 out of 4 weeks as a general rule with time off during the week in lieu of weekends., • Work authorisation in the UK required. As a company, we are striving to create a team that is diverse, digital-first and loves to take on new challenges at a fast pace! Benefits • Working in a fast growing and exciting start-up in Central London with plenty of opportunities to learn, develop, and grow both personally and professionally., • A competitive annual salary, • 25 days holiday per year, • Private health insurance and mandatory pension contributions, • Comprehensive career growth trajectory with clear milestones to reach each step, • Employee discounts on Fenton jewellery and a manicure allowance!, • A modern office space in Bond Street with a great culture, • Bagel Wednesdays, • Company drinks, activities, and outings, • A social, intelligent, and highly driven team supporting you Application Next Steps: Please apply with a CV and Cover Letter to Find out more about Fenton on instagram @fentonandco and . Or read more here: Fenton in The Times, Fenton in Courier & Fenton in The Telegraph. Fenton do not discriminate on the basis of race, religion, colour, gender, sexual orientation, age, marital status, or disability status.

We're excited to advertise this senior buying role across the Majestic Wine Group! Drive Group-Wide Buying Power, Maximise Value, and Transform the Future of Procurement! If you're a strategic thinker with buying expertise and a passion for transformation, this is your moment to lead high-impact change. Who are we? Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme, including the recent acquisitions of Vagabond wine bars and Enotria&Coe. The results are now being seen, with record market share growth, a new and improved product range, a new website and new stores with a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers both online and in store. Majestic’s key strength is over 1,000 WSET trained colleagues offering knowledgeable, friendly service across all channels. The Role: As Synergy Lead at Majestic, you will play a pivotal role in unlocking the buying value from our full range of products across our group structure. You will be responsible for identifying and delivering product focused buying synergies across all group businesses — from range consolidation and supplier alignment to cost efficiencies and commercial opportunities. Working closely with the Chief Operating Officer, Head of Buying and Group Strategy you will lead cross functional initiatives that drive profitability, consistency, and smarter collaboration across our buying operations. You will develop and execute a roadmap of synergy opportunities, ensuring they are commercially sound, operationally viable, and aligned with our wider business priorities. This will involve mapping overlaps in product and supplier relationships, creating new frameworks for group wide buying, and delivering programmes that improve margin, reduce duplication, and enhance the overall customer offer. You will also play a key supporting role in wider group transformation efforts. Your ability to think strategically, influence across businesses, and deliver at pace will be critical to success. You will combine strong buying and commercial expertise with project management discipline and change leadership, helping to embed new ways of working that maximise the benefit of operating as a unified group. Job Specifics: • Contract Type: Permanent, • Hours per week: 37.5 Key Responsibilities: Supplier Strategy & Group Sourcing • Map the supplier landscape across the Group to identify duplication, risk and opportunities., • Lead the identification of buying synergies across the group, focusing on joint sourcing, shared contracts, and volume leverage to unlock margin, income or operational efficiency e.g.:, • Range consolidation and cost / terms harmonisation, • Supplier overlap and growth or consolidation, • Group sourcing and negotiation strategies, • Improved commercial terms and incentives, • Build and quantify business cases for synergy opportunities., • Lead or support commercial negotiations for key group deals — driving better terms, stronger partnerships, and streamlined onboarding., • Develop a rolling synergy delivery roadmap, agreed with workstream Sponsors and stakeholders Programme Leadership & Strategic Projects • Drive cross functional projects and coordinate initiatives that deliver synergy benefits in product and supply chain, • Take ownership of specific workstreams within broader group transformation programmes Group Range Strategy & Rationalisation • Collaborate with Heads of Buying and Merchandising across group businesses to identify opportunities for range alignment, consolidation, or differentiation where appropriate., • Lead projects that deliver a more strategic, data led group wide approach to product selection — optimising for quality, value, customer relevance, and commercial performance., • Work with group leadership to define category priorities and develop range architecture models that unlock commercial benefits without compromising each brand’s identity. Performance, KPIs & Commercial Impact • Define and track synergy specific KPIs and cost saving targets in collaboration with Finance and Buying leadership., • Monitor progress against group wide commercial objectives linked to buying synergies, ensuring initiatives remain on track and deliver measurable value., • Attend and lead Steering Group updates as and when required preparing materials and tracking deliverables Cross Functional & Cross Business Collaboration • Act as a key connector between buying teams and wider group functions (e.g. Supply Chain, Marketing, Finance)., • Facilitate workshops, alignment forums and governance routines that keep teams focused, • Support capability building and knowledge sharing across the group to embed best practice and reduce duplication of effort. Innovation, Insights & Thought Leadership • Bring external insight and internal data together to surface opportunities for innovation across the buying function., • Support the evolution of how product ranges are built and managed across the group – including frameworks, systems and decision rights. Knowledge & Skills Required: • Commercial Buying Experience: 7 or more years in buying, procurement, or commercial strategy roles within retail or FMCG, with a strong understanding of product led buying (wine and drinks experience is advantageous but not essential)., • Synergy Delivery: Demonstrated experience identifying and delivering commercial or operational synergies across multiple business units, functions, or geographies., • Cross Entity Collaboration: Proven ability to influence and align stakeholders across distinct business units or group structures to drive coordinated outcomes., • Programme & Change Leadership: Strong track record managing complex, multi stakeholder projects with clear KPIs, milestones, and governance. Change management experience is a plus., • Supplier Strategy & Negotiation: Skilled in supplier evaluation, strategic sourcing, and building joint value through commercial partnerships. Comfortable leading or supporting negotiations at group level., • Commercial Acumen: Highly analytical with a strong grasp of margin, pricing, contribution structures, and range economics. Able to interpret data and financial models to guide decision making., • Process & Systems Awareness: Familiarity with buying systems, procurement platforms, or supply chain workflows. Able to identify opportunities to streamline or harmonise tools across the group., • Influencing & Communication Skills: Confident communicator, able to simplify complexity, align senior stakeholders, and bring teams along on the journey., • Consultancy & Transformation exposure: Experience in a consultancy, transformation, integration setting is advantageous — with a structured, outcome led approach to delivering change., • Resilience & Adaptability: Comfortable operating in ambiguity, navigating competing priorities, and working across varied commercial contexts, • Certifications: WSET qualifications highly desirable. What's in it for you: • A competitive salary & performance related bonus, • Up to 20% Staff Discount, • 33 days holiday, including public and bank holidays,9 we also have a Holiday Purchase Scheme, • Life Assurance of 3 times your annual salary, • A contributory Company Pension Plan, • Career development opportunities we are passionate about nurturing our internal talent, offering career progression supported by our excellent in house training schemes!, • Free parking at our Watford Support Centre, with electric charging points, • Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line, • Company maternity, paternity and adoption leave after 26 weeks, • Company sick pay scheme, • Access to Cycle To Work and Car Lease salary sacrifice schemes On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview

Intercom Engineer | London, SE11 | You will be covering the whole of London | Full Time | £55,000pa Due to expansion, our client is looking to recruit an experienced Intercom Engineer to join the team. What can we give to you in return? Company van provided with a Fuel card 28 days plus bank holidays Statutory Sick Pay Progression and development opportunities for hard-working individuals Overtime and out-of-hours work available Are you the right person for the job? Live inside M25 Previous fieldwork experience within the industry is ESSENTIAL Good knowledge/experience of ALL types of main line entry/access systems, this cannot be OVER EMPHASISED Ability to work on own initiative and as part of a team Capable of working logically and producing a report at the end of the job Good customer service skills Physically fit and able to work at heights Communication and interpersonal skills (both internal and external) A drivers licence is essential Your responsibilities In this role, you will be required to maintain and carry out reactive fault finding and repairs on a wide range of entry phone and access control systems, mainly for residential blocks in Central London Responsible for accurate reporting of work carried out Whats next? Its easy! Click APPLY now! We cant wait to hear from you! Your data will be handled in line with GDPR. TPBN1_UKTJ

Host Responsibilities: Greeting and assisting guests/visitors with confidence The host must be flexible to work Saturdays Providing excellent customer service in person and over the phone Preparation of refreshments including teas and coffees Handling incoming calls and directing them appropriately

Salary: £28,000 + annual bonus Customer Service Coordinator Benefits Onsite parking Gym membership Costco card Free eye test Wellbeing programme Customer Service Coordinator Key Responsibilities Administer incoming phone orders from clients and customers, accurately processing them through

We're looking for an experienced service technician to join a well-established, business specialising in horticultural and ground care machinery. Provide outstanding customer service, both in person and over the phone.

Responsibilities will include, but will not be limited to: Providing exceptional customer service via phone and email in the French language Assisting with customer enquiries and resolve any issues with a friendly and positive approach Developing good relationships with a diverse and dynamic team t

Closing date: Customer Team Member Location: Central Corner, Roche, PL26 8JF Pay: £12.60 per hour Contract: 18 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Role will also include working in our in-store bakery. Full, paid training provided You can apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm. We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together Support your local community – get involved in all kinds of activities and events! This job would suit people who have A genuine care for the needs of customers and members Great people skills, with the ability to build positive relationships with customers and colleagues A positive approach to change and problem solving The flexibility to work a range of different shifts Why Co-op? 30% discount on all Co-op products in-store plus 10% discounts on all other brands A pension scheme with up to 10% employer contributions Wagestream– a money management app giving you access to a percentage of your pay as you earn it 31 days of holiday (including bank holidays, pro rata for part time colleagues) Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 24/7 employee assistance service Full, paid training and dedicated support for your personal development and career progression Rotas shared three weeks in advance and accessible on your phone Cycle-to-work scheme Building an inclusive workplace We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing. As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.

Primarily responsible for attending to customer queries by phone and email whilst providing operational support in timely collection and despatch of Courier materials.To communicate with existing and potential customers to understand their service needs and offer suitable solutions by explaining ser

Ideally have some phone-based experience – sales, telesales, customer service, or similar. We’re working with a leading player in the global events and conferences space who is looking to grow their team with a driven German-speaking Delegate Sales Executive. This is a fantastic opportunity for

Assistant Director Customer Services, Digital & Data - ICT. Assistant Director Customer Services, Digital & Data - ICT. Customer Services, Digital & Data teams are responsible for over 1 million customer enquiries per year by phone via the council’s contact centre; face-to-face at Hackney Service

Customer Services, Digital & Data teams are responsible for over 1 million customer enquiries per year by phone via the council’s contact centre; face-to-face at Hackney Service Centre; online; and through the registrars service. Assistant Director Customer Services, Digital & Data – ICT. Assist

Job Title: Customer Service Representative Agent Work From Home - Remote Panelists Part-Time Focus Group Participants - Remote Work From Home (Up To £700/Week) Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Customer Service Representative Agent experience is not necessary, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home remotely., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • £55-£120 (per 1 hour session) This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a customer service representative agent or someone just looking for a flexible part time remote work at home job, this is a great way to supplement your income.

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedi