Phone customer service jobs in BelfastCreate job alerts

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? • A great starting salary of £25,087.00 (£12.82 per hour), plus incentives and bonuses., • Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year., • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us., • Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly., • Family Leave – Equalised maternity, paternity, and adoption leave, giving all parents 18 weeks full pay and 8 weeks half pay in the first year, however they choose to grow their family., • Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want., • Volunteering days, so you can give back to your local community.

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? • £26,200 annual salary, • Save on commuting costs with only 1 day in the office each week once you have successfully passed grad bay, • Cut down down daily expenses - less spent on travel, lunches and workwear, • Ideal for maintaining a work life balance while still being part of a team, • £25 travel subsidy during training to help with travel costs., • Details, • Start date: 24th Nov 2025, • Location: Natwest. Belfast City Centre, • Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00, • Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor • We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times, • You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them, • We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: • Supporting the bank’s way of working to help as many customers as possible, • Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business, • Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored, • Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We’re also looking for you to demonstrate: • Excellent communication skills, both verbal and written, • A background of working within a regulatory environment, • Good technology skills with the ability to use Microsoft Office, • A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. #priority

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? • £26,200 annual salary, • Save on commuting costs with only 1 day in the office each week once you have successfully passed grad bay, • Cut down down daily expenses - less spent on travel, lunches and workwear, • Ideal for maintaining a work life balance while still being part of a team, • £25 travel subsidy during training to help with travel costs., • Details, • Start date: 24th Nov 2025, • Location: Natwest. Belfast City Centre, • Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00, • Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor • We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times, • You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them, • We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: • Supporting the bank’s way of working to help as many customers as possible, • Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business, • Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored, • Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We’re also looking for you to demonstrate: • Excellent communication skills, both verbal and written, • A background of working within a regulatory environment, • Good technology skills with the ability to use Microsoft Office, • A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. #priority

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? • £26,200 annual salary, • Save on commuting costs with only 1 day in the office each week once you have successfully passed grad bay, • Cut down down daily expenses - less spent on travel, lunches and workwear, • Ideal for maintaining a work life balance while still being part of a team, • £25 travel subsidy during training to help with travel costs., • Details, • Start date: 24th Nov 2025, • Location: Natwest. Belfast City Centre, • Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00, • Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor • We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times, • You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them, • We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: • Supporting the bank’s way of working to help as many customers as possible, • Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business, • Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored, • Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We’re also looking for you to demonstrate: • Excellent communication skills, both verbal and written, • A background of working within a regulatory environment, • Good technology skills with the ability to use Microsoft Office, • A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. #priority

CPL Recruitment is delighted to be recruiting for a Business Development Manager on a permanent full-time basis. This is a field based role so you'll need to have a full, clean driving licence and a car to meet the nature of the role. Our client brings over 15 years of innovation and excellent customer service, delivering effective IT, Telecoms and Connectivity solutions, servicing SME's, large enterprises in all business markets throughout the island of Ireland and GB. For you: Salary of up to £38,000 per year with OTE up to £70,000. Career progression opportunities. Hybrid working. The role: With a full copy of the Job Spec available on request, the Business Development Manager will: Seek new clients across all markets while not being restricted to territories or markets. Build relationships, open and close new opportunities, making long-term relationships. Negotiate multi-year agreements and commercial terms with customers. Enjoy autonomy to come up with your own ideas and a free rein to utilise your talents, while being offered exceptional support. The person: Minimum 3 years in field based Business Development. Specialist knowledge in LAN, SD-WAN and WiFi networks. Proactively seek and generate leads from the start, customer focused, outcome orientated and an innate ability to encourage others. Excellent communication skills; verbal and written. Driven, excellent customer service skills and experienced in dealing with customers. CRM and MS Office suite proficiency. Team player share ideas, encourage and motivate others. Flexible with the ability to work in a dynamic, complex environment. Full driving licence and access to a car for business purposes. On offer: Base salary up to £38,000 per year with OTE up to £70k per annum. Hybrid working - a mix of field based, office and home. Car and mileage allowance. Phone and laptop. Health coverage, wellbeing initiatives, employee discounts. To apply, contact Wes McCullough by clicking on the Apply link. Skills: IT Telecoms Sales Business Development SD-WAN WiFi LAN Benefits: Car Allowance Commission See Description

Salary: Competitive Salary + Bonus + Excellent Benefits Trade Counter Assistant - Mallusk - Bassetts So, who are we? We are Bassetts, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Also, did we mention? In addition to the competitive salary there are also benefits on tap – including... Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! As a Trade Counter Assistant based in Mallusk, you’ll be responsible for: * Assisting customers on the trade counter by understanding their specific needs and providing product advice and recommendations * Proactively engaging with both new and existing customers to maximise sales opportunities and build strong customer relationships. * Handling customer phone calls and emails with a positive and proactive approach, building strong relationships and ensuring exceptional customer service. * Carrying out general warehouse duties, including picking and packing customer orders and unpacking stock to be booked in on our system and put away in the warehouse This is a full-time, permanent, role working 42.50 hours per week Mon – Thurs 7.30am – 5pm, Fri 7.30am – 4pm, every other Saturday 8.30 – 12pm. And here’s what we’d like you to have: * Industry or merchant experience is advantageous * Proven experience in sales or customer service role * Excellent communication skills and confidence in customer interactions. * Dependable team player, prepared to support in all areas of the branch with a strong work ethic. * Eagerness to learn, with a positive and enthusiastic attitude We look forward to receiving your application! #ACHS100

As an Internal Sales Executive you will be joining a well-established supply chain specialist offering innovative products to the civil engineering and construction sectors. Based in Belfast this company are 50 years in business and offer a range of niche products to a strong customer base throughout Ireland. Combined with a wealth of industry experience, you will join a growing team and play a key role in providing customers with a knowledgeable, high quality and friendly service. This product supply and equipment hire business has a state of the art online sales portal, CRM and logistics software, they offer tailored staff training programmes, sales mentoring and support set within newly refurbished modern office facilities. Internal Sales Executive would suit a candidate with business to business experience, who has previous experience of Internal Sales, a confident personality, excellent communication skills who pays attention to detail. If you feel you are a talented Inside Sales Executive who can bring expertise to assist the business development team onboarding new clients, establish new relationships and grow existing accounts, if you are a person that thrives in a team environment and understands the sales cycle this would be an exciting opportunity for you. Inside Account Executive / Sales Representative responsibilities include: • Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails, • You must be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects and closing sales., • Understanding customer needs and requirements, • Routing qualified opportunities to the appropriate sales executives for further development and closure, • Research accounts, identify key players and generate interest, • Maintain and expand your database of prospects, • Build instant rapport and achieve customer satisfaction., • Enhance all customer connections in a manner that ensures great customer retention and high renewal rates as measured by quarterly results., • Keep up with product and service information and updates., • Stay informed of industry trends to help resolve specific market challenges., • Provide both point-of-sale and post-sale support for producer and client relationships. Requirements and skills • Proven inside sales experience, • Strong phone presence, • Able to display strong work ethic and positive attitude., • Solid computer literacy., • Excellent verbal and written communications skills, • Strong listening and presentation skills, • Ability to multi-task, prioritize, and manage time effectively

RAMS, insurance documents) Coordinate with Subcontract Clients and ensure clear communication of service arrangements Log and assign call-out requests promptly, ensuring SLA/KPI compliance Provide customer support via phone and email Keep our operational system up to date to support Technician effic

The Role To proactively source, screen, and place candidates into roles from established client frameworks. This role focuses on speed, accuracy, and maintaining strong candidate pipelines not on cold sales or client acquisition. Key Responsibilities Source, screen, and register candidates for live and upcoming roles Maintain accurate and up-to-date records in recruitment systems Build and nurture a pool of pre-qualified candidates ready for assignment Match and qualify candidates ensuring compliance is fully completed Arrange interviews, confirm placements, and manage start processes Ensure all compliance and on-boarding compliance is complete and accurate Contribute to team targets by filling vacancies promptly and effectively Key Relationships Internal: Recruitment Consultants, Compliance and Payroll team External: Candidates, Clients, and Framework Contacts Travel Requirements Primarily Belfast-based with occasional travel to our offices in mainland UK as required. The Person Essential Confident communicator who enjoys speaking with people by phone Highly organised with strong attention to detail Able to prioritise workloads and manage multiple vacancies at once Comfortable using IT systems and databases Motivated by achieving targets and seeing successful outcomes Professional, friendly and proactive approach Desirable Customer Service experience Previous experience in recruitment, resourcing or HR Experience working with public sector frameworks Knowledge of recruitment compliance requirements Knowledge of recruitment process Qualification in HR, Business or a related field If this role isnt for you, Kennedy Recruitment sources a broad range of career opportunities. Get in touch via to find out more. Kennedy Recruitment is an equal opportunities employer and adheres to all current employment legislation. Please note only shortlisted candidates may be contacted. Skills: Recruitment & Selection Telephone Skills Telephone Etiquette Customer Service Administrative Duties Communication (Verbal And Written) IT Benefits: Pension Fund

Job ID: 310518 Date posted: 27/09/2025 IKEA Belfast are looking to welcome Porters to the team. We are expanding our home delivery operation and have exciting opportunities to join our growing team as a Porter! As a Porter, you will shape a new area in our business, supporting the Drivers to ensure the on-time delivery of IKEA goods to customers in the local area whilst delivering a high level of service. WHAT WE OFFER The Start Date of employment will be: End of October/start of November 2025 This role offers £12.60 per hour. 39 Hours per week, 4 days out of 7 working 10.5-hour shifts, including evenings and weekends. Working hours will support the needs of the business. WORKING WITH US HAS ITS REWARDS Our co-workers bring unique ideas and talent to work everyday, and we offer a variety of benefits that suit their and their family's everyday needs. 15% IKEA discount & discount portal helping you save £100s on High-street retailers Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans Given Day - Additional days paid leave to take at any point during the year, when it's important for you LinkedIn Learning & Rosetta Stone subscriptions ..as well so much more! WHAT YOU'LL NEED TO HAVE Be 18 or older. Be comfortable with extensive manual handling. You aim to deliver the best possible experience, are prepared to step up and problem solve when things arent right. You are someone who takes Health & Safety seriously and are comfortable risk assessing your environment. You are attentive to details especially when it comes to performing checks on your vehicle. WHAT YOU'LL BE DOING DAY TO DAY You will support the Driver to complete vehicle safety checks and take appropriate action. You will assist in loading goods into the vehicle in a safe and organized manner ensuring the delivery route matches the goods for maximum efficiency. You will deliver goods to customers homes and take them into a nominated room, carrying out risk assessments on location to prevent injury and damage to property. You will communicate with the customer both in person and over the phone to provide a positive customer service experience. We deliver all of our products ranging from LACK Coffee Tables to PAX Wardrobes you will be required to handle a range of furniture items. RECRUITMENT PROCESS INFORMATION We are an equal opportunities employer. Let us know if you require any adjustments to be made during the interview process as soon as possible. Please attach an updated CV with your application so we can get to know you better. Shortlisted candidates will be invited by email to attend an individual interview. We understand not everyone will be successful, but we promise to keep you informed either way. Final offers of employment are contingent upon clear results in mandatory background checks. Backgrounds checks must be completed by all successful candidates. This role requires: Criminal History It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace. We are an equal opportunities employer. We are unable to accept applications made via email and encourage you to apply online as soon as possible. For any advice or support, email and I will be happy to help!

Job Title: Fleet Response Coordinator Location: Mallusk, Newtownabbey Salary: £28,000 per annum DOE Contract: Full-time About Hireco TL Ltd. Hireco TL Ltd. is a leading vehicle leasing and maintenance provider based in the UK and Ireland, with over 40 years of experience in the trailer, truck, and van market. We currently manage a fleet of over 8,000 assets and are the No.1 purchaser of trailers in the UK. Our commitment to innovation, preventative maintenance, and top-tier customer service ensures that our clients' vehicles are always on the road, delivering results for their businesses. We work in partnership with over 70 of the UKs top 100 transport companies, providing them with smarter, greener assets, technical support, and class-one engineering skills. The Role We are seeking an organised and proactive Fleet Response Coordinator to join our operations team at our Newtownabbey location. This role involves coordinating the maintenance, repair, and administration of our commercial vehicle fleet, particularly focusing on planning routine maintenance, annual inspections, and addressing reported defects. The ideal candidate will have at least one year of experience in a similar role, with strong customer service skills and a keen eye for detail. Key Responsibilities: Customer Support: Act as the primary point of contact for customers, providing top-tier support via phone and email. Assess customer needs dynamically, following processes to deliver timely solutions. Arrange breakdown services promptly and professionally, ensuring minimal disruption to customers. Maintain clear and consistent communication with customers throughout the process. Vendor & Supplier Coordination: Liaise with third-party suppliers and vendors to ensure quick and effective resolutions. Make informed decisions using your knowledge and experience to support the most effective solution. Raise and manage purchase orders in line with agreements and pricing guidelines. Fleet Maintenance Coordination: Plan and organise routine vehicle maintenance, annual inspections, and defect repairs. Use in-house telematics systems to track and assist with maintenance tasks. Ensure all fleet-related documentation is accurate and up to date. General Administration: Update and produce reports, ensuring all relevant documentation is kept current. Support other team members by managing and prioritising workloads. Take on ad hoc projects as required, ensuring professional processes and standards are upheld. Required Skills & Experience: Experience: Minimum of 1 years experience in a similar role (preferably in fleet management or transport logistics). Prior experience in customer service, particularly in a fast-paced or operations environment, is highly desirable. Skills: Strong customer service skills with the ability to communicate confidently via phone and email. Active listening and problem-solving skills, with the ability to make effective decisions. Excellent organisational skills with the ability to plan, prioritise, and meet deadlines. Proficiency in Microsoft Word and Excel (intermediate level). Ability to work effectively both independently and as part of a team. Education: GCSEs or equivalent (preferred, but not essential). Experience in the transport and logistics sector is a plus, but not required. Working Hours & Schedule: Day shifts Monday to Friday No weekends required Benefits: 25 days annual leave + bank holidays Company pension scheme Private medical insurance Free on-site parking Sick pay Opportunities for career development and training. How to Apply: If you have the skills and experience required for this role, wed love to hear from you. Please submit your CV and a cover letter outlining your qualifications and experience by clicking Apply below, Hireco TL Ltd. is an equal opportunity employer. We look forward to receiving your application! Additional Information: Ability to commute or relocate to Newtownabbey is required for this position.

Location: Belfast We are looking for Service Desk Agents to join and expand our 1st line teams based within our office in Belfast. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer. You will be supporting several key long-term partners. by be working on a busy and active service desk, answering phone calls, webchats, and other forms of digital contacts, keeping to agreed SLA's and KPI's. Your transferable skills and experience: Excellent Customer Service Skills. Ability to problem-solve technical issues. Enjoys working as part of a team Ability to use own initiative and creativity. Working Pattern (Mon-Fri, Shifts, on-call): 40 hours a week between 8am 6pm Monday to Friday Excluding NI bank holidays. Benefits 26 Days annual leave plus public holidays (3 flexible) Pension Double matching contributions of up to 10% Life assurance Companywide incentive plans Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more) Perks at work employee discounts Employee assistance programme/ virtual GP We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email if you would like to apply through the Disability Confident Interview Scheme. Achieve together We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer. We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion. #LifeAtFujitsu Requisition ID : 31718

VANRATH are recruiting on behalf of a well-established organisation based in Newtownabbey, who are seeking an experienced Helpdesk Coordinator to join their team on a Permanent basis. Things to know about the job Salary - £27,000 - £28,000 On site parking Permanent The Role Log incoming helpdesk calls using the designated software, ensuring all necessary details are captured Schedule client PPMs and coordinate engineer calendars for PPM and reactive tasks Update client CAFM systems with completed PPM documentation Coordinate with technicians and subcontractors to ensure efficient job response Assign work orders to internal maintenance teams or subcontractors as needed Communicate job progress and completion with clients Escalate urgent issues to Contracts Managers or Head of FM Collaborate with operational staff to deliver high-quality service Provide regular updates to Contracts Managers on work requests and site status Support Contract Managers in improving service delivery and reporting Monitor helpdesk data to ensure accurate job creation, assignment, prioritisation, and categorisation in line with KPIs and SLAs The Person 2 years' experience in a customer service role, handling high volumes of inbound calls Skilled in responding to customer enquiries across multiple channels, including phone and email Strong administrative abilities with proficient computer skills and solid working knowledge of Microsoft Office applications For further information on this job, or any other administrative role in Belfast or Northern Ireland, apply via the link or contact Jack Groves for a confidential chat today. Chris Haddock from Vanrath, recently secured an opportunity for me within a large public sector organisation. He was extremely professional, well informed of the industry, was on hand to answer any queries, and smooth the transition from one employer and the next. I highly recommend working with Vanrath. I have just secured my next great job opportunity with the help of Ross Stevenson. Ross was very professional throughout the whole process, ensuring that the company met my expectations and vice versa. His open and honest communication from the start and relevant updates made the process very seamless. Very highly recommend Jack, he was extremely knowledgeable and friendly which made the experience a lot more pleasant, done my first week at my new job and very happy! Jack is a credit to himself and Vanrath. Thanks very much! Emma hall and Thomas are really efficient and motivated employees. They are really helping me to get the job. I highly recommend them. When you talk to them you will feel like you know them since long. Skills: Helpdesk Customer Service Support Admin Administrator Customer Facilities Benefits: Fantastic Benefits Package

Resource Advisor needed to work with the Belfast City Council, based in Duncrue Industrial Estate.. This is a full time temporary post for a minimum of 3 months, with possibility of extension. The hours of work will be between 8:30am 5pm, Monday to Friday, with a pay rate of £13.05 per hour. The successful candidate will start immediately. The main duties of this role will include, Travelling around Belfast , Delivering information to the Public households and businesses regarding new recycling schemes and providing customer service regards all waste management. With the Role You must have access to your own Vehicle and be prepared to walk door to door. Also administration duties will be required while in office What We Need From You Over one years Administration Experience UK Driving Licence and Access to Car To be able to provide excellent customer service Proficient in Microsoft systems What We Will Offer You Weekly pay Opportunity to work in the public sector Inclusion into pension scheme The Next Steps Contact Ciaran Kearney at First Choice Selection Services Apply via the link First Choice is an equal opportunities employer Skills: organising photocopying filing documents handling mail handling money phone calls emails

Salary: Competitive Salary + Bonus + Excellent Benefits Trade Counter Assistant - Mallusk - Bassetts So, who are we? We are Bassetts, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do - and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Also, did we mention? In addition to the competitive salary there are also benefits on tap - including... Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! As a Trade Counter Assistant based in Mallusk, you'll be responsible for: Assisting customers on the trade counter by understanding their specific needs and providing product advice and recommendations Proactively engaging with both new and existing customers to maximise sales opportunities and build strong customer relationships. Handling customer phone calls and emails with a positive and proactive approach, building strong relationships and ensuring exceptional customer service. Carrying out general warehouse duties, including picking and packing customer orders and unpacking stock to be booked in on our system and put away in the warehouse This is a full-time, permanent, role working 42.50 hours per week Mon - Thurs 7.30am - 5pm, Fri 7.30am - 4pm, every other Saturday 8.30 - 12pm. And here's what we'd like you to have: Industry or merchant experience is advantageous Proven experience in sales or customer service role Excellent communication skills and confidence in customer interactions. Dependable team player, prepared to support in all areas of the branch with a strong work ethic. Eagerness to learn, with a positive and enthusiastic attitude We look forward to receiving your application! #ACHS100 To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.

If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work to

We may conduct our interviews in person or using Microsoft Teams for video calling.All you need is a device with a camera and access to the internet.We will provide guidance and instructions on how to use this method if your interview is being held virtually.We are a disability confident leader and

If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work to

If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work to

Shifts: Monday - Friday 08:30 - 17:00.We are currently looking to recruit Warehouse Operatives.As a Warehouse Operative, you will play a key role in the smooth running of our operations by picking orders using forklifts (Counterbalance and/or Reach Truck), loading vehicles for delivery, and assistin

If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work to

If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work to

If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work to

Dutch speaking Customer Service Advisor. Are you a fluent Dutch speaker with a passion for providing excellent customer service? We are seeking a. Prior experience in a customer service role is advantageous.

You have a customer first mindset, where you make the customer feel valued and supported in everything you do. WHAT YOU'LL BE DOING DAY TO DAY • You provide an inspirational shopping experience for our customers by actively approaching them to identify their needs and advising them on the best so

To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to e

Requirements - Previous experience in a restaurant, fast food or customer service role or as a waiter or waitress is a plus but not required. Key Responsibilities - Greet guests, take orders, and ensure every customer has a positive dining experience.

To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agen

We are seeking a warm and energetic Cookie Shop Team Member to join our team andhelp spread the joy of fresh-baked cookies! In this role, you’ll bake and serveup delicious treats, assist customers with their selections, and help create aninviting, friendly atmosphere, where every day smells like c

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. To join us in this role, you’ll have experience of working in a customer se

Requirements - Experience in a customer service or sales role is beneficial. Join our One Great Team here at Haven as a Pool Receptionist, where you’ll welcome guests to the pool and help them make the most of their visit with friendly service and useful poolside essentials! We are seeking an or

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. To join us in this role, you’ll have experience of working in a customer se

We offer a range of exciting benefits, such as:Flexible hours to suit a range of lifestylesCareer progression and training opportunitiesEmployee welfare and wellbeing initiativesRecognition schemes, team events and social activitiesEmployee discount schemes across a range of retailers and servicesWa

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you mone

We offer a range of exciting benefits, such as:Flexible hours to suit a range of lifestylesCareer progression and training opportunitiesEmployee welfare and wellbeing initiativesRecognition schemes, team events and social activitiesEmployee discount schemes across a range of retailers and servicesWa

Warehouse Operative Location: Belfast, BT3 9ED Shifts: Monday - Friday 08:30 - 17:00 Pay Rate: £12.We are currently looking to recruit Warehouse Operatives.As a Warehouse Operative, you will play a key role in the smooth running of our operations by picking orders using forklifts (Counterbalance an

We offer a range of exciting benefits, such as:Career progression and training opportunitiesEmployee welfare and wellbeing initiativesRecognition schemes, team events and social activitiesEmployee discount schemes across a range of retailers and servicesWagestream - a financial health app that gives

Bryn Y Wawr is a specialist residential service, supporting adults with learning disabilities who may have behaviours that challenge and with associated complex needs. About the Role: Working in a 24-hour 7 days a week service.

So, if you’re a student, a working parent, retiree, or you’re looking for something new – we’d love to hear from you!Our extensive benefits include:Flexible hours to suit a range of lifestylesCareer progression and training opportunitiesEmployee welfare and wellbeing initiativesRecognition s

Greenfields Children’s Service is part of the CareTech Family. Company Values Friendly, passionate and caring nature Positive, pleasant and approachable Empowering others to become stronger and more confident in controlling their lives Person Centred, allowing our children to explore & utilise

We offer a range of exciting benefits, such as:Flexible hours to suit a range of lifestylesCareer progression and training opportunitiesEmployee welfare and wellbeing initiativesRecognition schemes, team events and social activitiesEmployee discount schemes across a range of retailers and servicesWa

Transferable skills from other roles such as hospitality, customer service, or support work are valued.

We offer a range of exciting benefits, such as:Flexible hours to suit a range of lifestylesCareer progression and training opportunitiesEmployee welfare and wellbeing initiatives, including access to Employee Assistance Programme with free counselling services for you and your familyRecognition sche

The services are carefully located within thriving communities, offering a variety of educational, recreational, and social activities. We provide a positive impact on the service experience of people with mental health difficulties who may be experiencing emotional distress. Support Worker Skills &

We offer a range of exciting benefits, such as:Flexible hours to suit a range of lifestylesCareer progression and training opportunitiesEmployee welfare and wellbeing initiativesRecognition schemes, team events and social activitiesEmployee discount schemes across a range of retailers and servicesWa

Our residential services are designed to meet the needs of young people who require additional support due to complex emotional, behavioural, or social challenges. Role Overview:As a Residential Support Worker in our Children’s Services, you will play a pivotal role in helping children and young p

We offer a range of exciting benefits, such as:Flexible hours to suit a range of lifestylesCareer progression and training opportunitiesEmployee welfare and wellbeing initiativesRecognition schemes, team events and social activitiesEmployee discount schemes across a range of retailers and servicesWa

Residential Support Worker Location: Heywood, Oldham Pay: £12.Extraordinary Days Every Day At Cambian, you’re not just working - you’re shaping futures, furthermore as a Residential Support Worker based within the Manchester region every moment you spend with our young people (ages 8–18) help