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Role & Responsibilities: • Providing customer support via telephone, e-mail and other methods in French and English., • Ensuring a high level of customer service to our candidates and clients, • Resolving customer queries on a first call resolution basis., • Where first call resolution isn’t possible, ensuring that you follow relevant escalation procedures., • Following your assigned daily schedules and tasks., • Taking part in in motivational activities., • Using and implementing feedback given during monitoring and coaching sessions., • Ensuring data security and upholding GDPR regulations., • Achieving all individual KPIs including (but not limited to) AHT, QA, PPH The Person: • Who is passionate about delivering outstanding customer service., • Who has excellent verbal and written communication skills., • With high levels of accuracy and an attention to detail in the work that you do., • Who is punctual and conscientious and takes pride in coming to work and coming to work on time. Essential Criteria: • Minimum 6 months’ experience in the customer service industry., • Excellent verbal and written communication skills in both French (at a fluent level) and English a with professional telephone etiquette. Desirable Criteria: (used in the event of high-volume applications): • 12 months’ contact Centre experience dealing with customer queries via phone. Hours of Work: • 40 hour per week, • Candidates must be fully flexible for rotational shift patterns, currently between Monday to Friday 07:30 – 16:30 (subject to change based on client & business requirements), • Permanent contract Selection Process: • Telephonic Screening., • Competency based Interview., • Relevant background screening checks.

Honeycomb are pleased to be working alongside a reputable and long-standing property management firm to recruit for a Property Manager to join their expanding Belfast team. This is an excellent opportunity for someone looking to take their first step into the property sector, with full training provided. There is also scope for an experienced Property Manager to come in and make an immediate impact. The Job Are you looking to start or further develop your career in property management? In this role, you will play a key part in overseeing a varied portfolio of properties, ensuring a high standard of service is delivered to clients while maintaining smooth day-to-day operations. For those entering the industry, a structured 12-month training programme will be provided to support your development. Key Responsibilities Build strong relationships with new and existing property owners, outlining services and managing expectations Assist with preparing and managing budgets, ensuring accurate billing and financial records Manage phone, email, and written communication professionally, and attend meetings and AGMs where required Ensure all properties meet relevant HSE standards and maintain accurate, up-to-date documentation Coordinate with contractors, issue work orders, agree costs, and monitor performance to ensure quality standards are met Carry out routine property inspections and maintain detailed reports of findings and actions Your Package/Benefits: Salary banding will differ depending on experience: Candidates with no prior property experience: £27,000 - £30,000 Candidates with previous property management experience: £30,000 - £34,000 Excellent opportunity to join a growing and well-regarded property company 20 days holiday + 5 statutory days + additional day off for your birthday Pension scheme Hybrid working available after successful probation (1 day from home) Monday to Thursday 9am - 5pm with 1 hour lunch Friday 9am - 4:30pm with 30 minutes lunch The Person A minimum of 1 year's experience in a customer-facing or client-focused role Full, valid driving licence Previous experience dealing with complaints (desirable) Strong organisational skills with excellent attention to detail Keen interest in developing a career within property management Confident communication skills, both written and verbal Ability to manage workload, prioritise tasks, and meet deadlines Proactive, resilient, and hardworking approach To discuss this opportunity in confidence, please send your up-to-date CV via the link provided or contact Caoimhe Fairfield at Honeycomb on . If you require any adjustments or support at any stage of the recruitment process, please let us know and we will be happy to assist. Honeycomb is committed to promoting equality of opportunity for all. If this role isn't quite right for you, we may have other suitable opportunities available. Please visit Honeycomb to view our current vacancies. Skills: property manager trainee block management real estate

Your new company Hays are working with the Northern Ireland Assembly to recruit for a temporary Visitor Experience Officer. Your new role Job Purpose:Visitor Experience Officers are usually the first person visitors will meet in Parliament Buildings. They are responsible for the following main duties: meeting and greeting visitors to Parliament Buildings; signposting and providing information; reception duties - signing visitors into the Building and issuing their security passes; welcoming visitors in Parliament Buildings' Great Hall; providing a range of guided tours of Parliament Buildings; providing administrative and operational support for activities undertaken by the Visitor Experience team including, but not limited to, event organisation (internal and external). Work Pattern:The duties of this post require attendance at Parliament Buildings on each working day. There may be occasional scope for working at home, subject to business needs and at the discretion of the Head of standard working week is 37 hours (excluding meal breaks) across 5 days, Monday to Saturday. The hours of work each day will be scheduled between 8.00am and 6.00pm. Working hours will be dictated by the mode of operation of the Northern Ireland Assembly (the Assembly) and will involve work into late evenings and, on occasion, public holidays. You will also be required to work such additional hours as may from time to time be reasonable and necessary for the efficient performance of your duties. The Assembly Commission will provide at least 10 working days' notice of your work pattern for each week. As far as reasonably possible, you will be provided with 3 working days' notice of the required overtime. Uniform:Visitor Experience Officers will be supplied with a Visitor Experience Team Uniform including; Trousers, T-shirt and Gillet. Training:You will be required to undertake and successfully complete both initial First Aid, Fire Safety and Fire Evacuation training courses, which will include using the designated fire elevator and evacuation chairs, and as part of regular refresher training thereafter. This training is mandatory for Visitor Experience Team Members. You will also be required to complete training in relation to the Assembly Commission's Safeguarding and Child Protection Policy. Job Description:Main duties and responsibilities of the job. Providing high quality customer service to a diverse range of stakeholders and visitors; Greeting visitors at reception and providing information, signing in visitors and providing security passes; Welcoming visitors to Parliament Buildings and the Great Hall, maximising opportunities to engage, providing a warm, friendly welcome to Parliament Buildings, connecting people and providing helpful, accurate information and signposting as required; Providing tours of Parliament Buildings to a wide range of audiences in a confident, inclusive, politically neutral and engaging manner. Assisting the Visitor Experience Supervisor and the Visitor Experience Manager to continuously improve and develop the Visitor Experience team by providing input, ideas and feedback. Assisting with event management and delivery, problem-solving and assisting event organisers as required; Working closely with colleagues within the Visitor Experience team and being flexible and dynamic in relation to service delivery; Building and maintaining good relationships with colleagues from other business areas and with members. Managing electronic mailboxes, phone calls and dealing with routine correspondence accurately and promptly and forwarding to relevant staff as appropriate. Assisting in the gathering of information for distribution through internal and external communication channels, including but not limited to social media. Gathering information and feedback and using Microsoft Office and bespoke internal Assembly software systems and databases effectively to prepare documents. Managing own work to ensure the delivery of objectives. Providing high quality and timely administrative support, for example filing, photocopying and diary management. Inputting data and maintaining records in databases, spreadsheets and electronic filing systems to aid the storage and retrieval of electronic documents. Organising and providing support for meetings, events and visits, including issuing papers, ordering hospitality, meeting and greeting external visitors and officials, and responding to any queries Recording information to support the production of minutes and draft minutes Checking and processing invoices for payment through the electronic payment system. Complying with the Northern Ireland Assembly Commission's (the Assembly Commission's) staff policies and procedures including Equal Opportunities and Dignity at Work policies and procedures. Carrying out other duties that the Assembly Commission reasonably requires of you. What you'll need to succeed At the closing date for applications, applicants must have: GCE 'A' level passes A*-C in 2 separate subjects and 5 GCSEs at grades A*-C, including English Language and Maths. Applications will be considered by applicants with formal qualifications of an equivalent or higher standard to those stated. AND At least 2 years' experience in a customer focused role of: Providing information verbally in a clear and engaging manner to a diverse range of people at all levels, including members of the public, team members, and managers Working as part of a close-knit team to deliver a range of customer-focused services to a high standard Problem-solving, organising workload and giving attention to detail to ensure excellent service delivery Using effective written and administrative skills to produce clear, accurate, high quality work to deadlines. OR At least 4 years' experience in a customer focused role of a) - d). What you'll get in return Start date ASAP (must be immediately available) Temp role until 30th June 2026 £15.14 per hour What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Benefits: £15.14 per hour

Credit Control Credit Controller / Accounts Clerk – Mallusk 1. Your New CompanyYou will be joining a long‑established and reputable business based in the Mallusk area, known for delivering high‑quality products and services to a diverse customer base. The company is experiencing continued growth and is investing in strengthening its finance function. This is an excellent opportunity for someone seeking a stable, full‑time role within a supportive and collaborative environment.

About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. Do you have an enquiring mind and a passion for solving complex problems? Love making decisions based on evidence and analysis? If so, this could be the role for you. These are some of the most exciting opportunities in Government and Law Enforcement. We're looking for dynamic, enthusiastic individuals who thrive in fast-paced environments, adapt to changing priorities, and bring energy and curiosity to everything they do. If you're ready to dive into varied, meaningful work where every decision counts, we'd love to hear from you. Job description You will be trained to gather and develop intelligence from a variety of sources. The role requires attention to detail, tenacity, resilience and flexibility. You will need to exercise sound judgment and discretion, applying legislation, policy and procedure. The products you develop will be used to attack organised crime groups through onward referrals for criminal prosecution or tax intervention against criminals and seizure of unlawful goods and the proceeds of crime. You will be required to travel within the UK and occasionally overseas and deploy on operations including surveillance of subjects. Key Responsibilities: You'll be joining our wide team of colleagues, your key responsibilities will include: • Gather, analyse, develop and disseminate intelligence to support investigations while using sound judgement to assess evidence and identify risks., • Undertake wide-ranging desk-based duties, including interrogating HMRC and external systems, conducting third-party enquiries, recording and reporting outcomes., • Develop quality cases for intervention and criminal prosecution across all HMRC regimes, such as complex cyber-attacks, money laundering, tax fraud and smuggling of tobacco and alcohol in addition to new and emerging threats., • Collaborate with counter-fraud professionals and law enforcement partners within HMRC and external law enforcement agencies across the UK and overseas, sharing expertise and working as part of a wider team to protect the UK., • Prepare and present evidence within the criminal justice system, including drafting witness statements, attending court and giving evidence as required., • Working to a standard that can withstand inspection by Team Leaders, the Courts and external authorities., • Complying with legislation by undertaking the role of Disclosure Officer in relation to material, created or obtained during an investigation., • Short notice changes, • Some evening/weekend/bank holiday work, • Working an additional 275 hours per annum (not required during training), • Being on-call - 1 week in 4, pre-rostered (not required during training), • Making Effective Decisions, • Communicating and Influencing, • Making Effective Decisions, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • Civil Service Numerical Reasoning Test, • I hold a full current UK driving licence and I am prepared to drive as part of this role, or, • I hold a full current UK driving licence but I have grounds to request this requirement is removed as a reasonable adjustment (due to a disability or underlying health condition as covered by the Equality Act), or, • Making Effective Decisions, • Communicating and Influencing, • set at the same job level, and, • sift/shortlisting: We aim to release results within 2 weeks of the advert close date., • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. The Counter Criminal Capabilities (CCC) Programme will modernise HMRC's investigative capabilities through a variety of projects, intended to mitigate escalating threats from organised crime exploiting advanced technologies such as encryption, and enhancing our response to cyber-crime. Examples of the projects in scope of the programme include: Maintaining Access to Criminal Intelligence (including oversight of secure estates reconfiguration, open-source research tooling, eDiscovery, covert capabilities, IoT exploitation) Modernised investigation management (automation, GDPR-compliant systems) The programme budget is c.£150m over 3 years and the key programme outcome is to protect £1.7bn of HMRC revenue by the end of FY29/30. Job description The Programme Manager provides strategic leadership of the Programme's governance, PMO, and benefits management teams to ensure that programme governance and controls are in place to ensure successful delivery of outcomes. The role operates at senior level, balancing governance, delivery assurance, and stakeholder management. You will lead cross‑functional teams, manage risk and interdependencies, and provide high‑quality reporting to senior leaders and governance boards. You will work alongside another Grade 6 programme manager - they will be responsible for programme management and delivery of CCC projects. Your respective roles and responsibilities will be regularly reviewed to ensure the right balance between teams. Person specification Key Responsibilities Programme Leadership & Delivery Establish and maintain programme governance structures consistent with government standards (e.g., GMPP, HMT Five Case Model) and the HMRC end to end project lifecycle. Oversee programme planning, delivery roadmaps, milestones, resourcing and budgeting. Risk, Issue & Dependency Management Through the PMO team, ensure all programme and project risks, issues, assumptions, and dependencies are identified and proactively managed. Ensure appropriate escalation routes and mitigation actions are defined and monitored. Stakeholder & Relationship Management Build strong and influential relationships across government departments, delivery partners, and enterprise functions. Work closely with the Senior Business Sponsor, Programme Director, and Senior Responsible Owner (SRO), Programme Board, and operational leads to maintain alignment and accountability. Facilitate workshops, briefings, and cross‑functional collaboration forums. Governance, Reporting & Compliance Produce highquality progress reports, dashboards, and papers for Programme Boards, SRO reviews, and assurance activities. Responsibility for the programme business case and updates to it as required for governance and to reflect progress / any changes Ensure adherence to relevant governance standards, including government delivery frameworks, assurance checkpoints, and audit requirements. Manage external reviews, including Gateway/IPA health checks, where applicable. Responsibility for programme change control processes People Leadership & Team Management Lead multi-disciplinary project teams and matrix resources, promoting a positive, inclusive, and high‑performance culture. Your team of direct reports will change over time but on average is expected to be 10-15 FTEs. Provide coaching, guidance, and support to Delivery Managers, PMs, Analysts, and other project staff. Champion professional development aligned to Project Delivery frameworks. Benefits Management & Business Change Alignment Own the benefits strategy, ensuring benefits are tracked, measured, and aligned to the business case and organisational objectives. Work with Change, Operations, HR, and Communications to embed change fully into business areas. Essential Criteria: Significant experience delivering complex programmes in UK Government/Civil Service, large public‑sector bodies, or a National Security context. Experience of working in an intelligence or investigation environment, from either an operational or programme delivery perspective. Comprehensive understanding of programme governance, assurance, benefits management, risk methodologies, and government delivery frameworks (e.g., NISTA, GMPP, HMT business case guidance). Demonstrable leadership in complex, fast‑paced environments with competing priorities. Excellent communication skills with senior stakeholders, including drafting board-level papers and presenting to senior leaders. Experience managing suppliers, delivery partners, or outsourced teams in large-scale transformation. Additional Security Information Please note: Developed Vetting (DV) clearance level, either already held or willing to obtain, is a requirement of this role. Please see Additional Security Information and Security sections below. Transitional Sites For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: • Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle, • Leadership, • Communicating and Influencing, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV including your job history., • Leadership, • Communicating and Influencing, • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. Discover a career in your hands at HMRC. Whether you're seeking purpose, professional growth, or a workplace where you can truly belong, HMRC offers the opportunity to deliver change at national scale. HMRC is one of the UK's largest Government Departments and one of the country's biggest organisations. Almost every individual and business in the UK is a direct customer of HMRC. We collect over £500 billion each year from more than 50 million customers, helping to fund vital public services. At HMRC, we are committed to creating a great place to work for everyone - an inclusive and respectful environment that reflects the diversity of the society we serve. The Counter Criminal Capabilities (CCC) Programme will modernise HMRC's investigative capabilities through a variety of projects, intended to mitigate escalating threats from organised crime exploiting advanced technologies such as encryption, and enhancing our response to cyber-crime. Examples of the projects in scope of the programme include: • Maintaining Access to Criminal Intelligence (including oversight of secure estates reconfiguration, open-source research tooling, eDiscovery, covert capabilities, IoT exploitation), • Supporting the delivery of transformation projects or defined workstreams, • Assisting with the establishment and maintenance of project governance, controls, and reporting, • Maintaining project documentation, plans, RAID logs, and delivery schedules, • Supporting budget tracking, resource coordination, and dependency management, • Producing accurate and timely performance information to support decision making, • Engaging with stakeholders across teams to gather updates, track actions, and support delivery activity, • Experience supporting projects or workstreams within a transformation, change, or delivery environment, • Understanding of basic project delivery principles, governance, and lifecycle controls, • Experience managing or maintaining delivery information such as plans, risks, issues, actions, and reporting, • Ability to work collaboratively with a range of stakeholders and communicate clearly and professionally, • Strong organisational skills, with the ability to manage competing priorities and meet deadlines, • Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle, • Leadership, • Communicating and Influencing, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV including your job history., • Leadership, • Communicating and Influencing, • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. The Counter Criminal Capabilities (CCC) Programme will modernise HMRC's investigative capabilities through a variety of projects, intended to mitigate escalating threats from organised crime exploiting advanced technologies such as encryption, and enhancing our response to cyber-crime. Examples of the projects in scope of the programme include: • Maintaining Access to Criminal Intelligence (including oversight of secure estates reconfiguration, open-source research tooling, eDiscovery, covert capabilities, IoT exploitation)., • Lead the end-to-end delivery of CCC projects in scope of the programme, ensuring alignment with strategic objectives and benefits realisation., • Proactively identify, assess, and manage risks, issues, assumptions, and dependencies across multiple projects., • Ensure appropriate escalation routes and mitigation actions are defined and monitored., • Build strong and influential relationships across government departments, delivery partners, and enterprise functions., • Work closely with the Senior Business Sponsor, Programme Director, and Senior Responsible Owner (SRO), Programme Board, and operational leads to maintain alignment and accountability., • Lead multi-disciplinary project teams and matrix resources, promoting a positive, inclusive, and high‑performance culture. Your team of direct reports will change over time but on average is expected to be 10-15 FTEs., • Provide coaching, guidance, and support to Delivery Managers, PMs, Analysts, and other project staff., • Champion professional development aligned to Project Delivery frameworks., • Significant experience delivering complex programmes in UK Government/Civil Service, large public‑sector bodies, or a National Security context., • Experience of working in an intelligence or investigation environment, from either an operational or programme delivery perspective., • Comprehensive understanding of programme governance, assurance, benefits management, risk methodologies, and government delivery frameworks (e.g., NISTA, GMPP, HMT business case guidance)., • Demonstrable leadership in complex, fast‑paced environments with competing priorities., • Excellent communication skills with senior stakeholders, including drafting board-level papers and presenting to senior leaders., • Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle, • Leadership, • Communicating and Influencing, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV including your job history., • Leadership, • Communicating and Influencing, • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

The Role Raising and processing purchase orders Communicating with suppliers via email and phone Monitoring deliveries and chasing outstanding orders Maintaining accurate supplier and pricing records Liaising between purchasing, production, and the sales/customer service team to ensure regular and p

Musgrave is one of Europes most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 19 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey. As we continue our journey toward becoming Irelands most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our team as Telesales Operator. The role is full time, 37.5hours and the location is Musgrave Marketplace Duncrue. The role Due to continued expansion we have an exciting opportunity for a Telesales Operatorto join our telesales / customer services team. You will be part of a team of dedicated colleagues providing excellent customer focused service while working in an environment were your input is valued and development needs met. The purpose of the role is to ensure processing of orders within a timescale to meet our customers requirements whilst ensuring accuracy of products keyed, cross selling of products on promotions and new products available to a large portfolio of existing customers. What you'll be doing: Actively promote and market the Musgrave product range to new and existing customers. Ensure customer retention and business growth through the provision of exceptional customer service. Making pro-active telesales calls Taking orders/enquiries over phone Processing orders Informing customers of sales promotions Maximizing the distribution of Foodservice/Retail/Beverages to our client base. Support BDMs with pricing, cold calling, and upselling Provide support in processing of credits Administrative duties to include logging on Remedy, opening new accounts and supporting on contract reviews

Location: Belfast Type: Permanent / Full Time Job Summary We are looking for IT Service Desk Agent to join our team responsible for providing first-line technical support to our customers via phone call, email and web chat. This role involves troubleshooting hardware and software issues, resolving IT service requests, and ensuring timely resolution of incidents keeping to agreed SLA's and KPI's, while delivering excellent customer service. Key Responsibilities Provide first-level technical support via phone, email, chat, or ticketing systems. Log, categorize, and prioritize incidents and service requests on a IT Service Management system. Diagnose and troubleshoot IT related issues. Resolve common IT issues related to Windows, Office 365 and user accounts. Escalate issues to second or third-line support teams. Manage user account administration including password resets and access permissions. Assist in maintenance of documentation for incidents, solutions, and procedures. Follow service desk processes and ensure SLA compliance. Monitor recurring issues and contribute to problem management. Required Skills Good knowledge of Windows, Microsoft Office, and general IT. Strong troubleshooting and analytical skills. Excellent communication and customer service skills. Ability to work under pressure and manage multiple support tickets. Preferred Skills (Not Essential) Previous experience in an IT Service Desk, Help Desk, or Technical Support role. Understanding of Active Directory and user account management. Qualifications Educated to GCSE level minimum (or equivalent). Key Competencies Customer-focused approach Problem-solving mindset Attention to detail Time management and prioritization Team collaboration Good verbal and written communication skills. Working Conditions Our Service Desk operates between 8am to 6pm, Monday to Friday. 40 hours per week. Security Clearance This role requires candidates to be eligible and willing to undergo a high level of security clearance Recruitment process The recruitment process consists of one face to face interview. We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email if you would like to apply through the Disability Confident Interview Scheme. Achieve together We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer. We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion #LifeAtFujitsu

About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success and we welcome applications from people from all backgrounds with the experience and skills needed to perform this role. This is a high-profile leadership opportunity for you to add value to HMRC's Large Business (LB) Strategy. LB is a directorate within Customer Compliance Group (CCG) in HMRC and is responsible for the tax affairs of the largest 2000 businesses in the UK, dealing with highly technical tax matters and complex global businesses and bringing in over £9bn in compliance yield per annum. This role is focussed on the partial exemption (PE) regime within VAT and successful applicants will be central to HMRC's response to this complex and significant risk in a high-profile and dynamic area of the tax. This is a senior level job involving the leadership, management and co-ordination of the key compliance risk, accountable to HMRC senior management for the performance of those areas. You will provide co-ordination, strategic thinking and technical leadership across the whole of our VAT community. You will have the understanding and ingenuity to develop, articulate and lead innovative solutions to enable the wider PE community to identify and resolve risks. Further Information Candidate Information Session We will be holding a Candidate Information Session as a group webinar where you can hear directly about a day in the life of the role, the wider team & HMRC. We will also be discussing the application process and next steps. Additionally, there will be time on these sessions for you to ask questions directly to the team. We are holding an information session about this role on Monday 23rd March 2026 at 12pm. To register, follow this link to forms:- HMRC G6 VAT Partial Exemption Operational Lead Job description This role is in a high-profile and dynamic area of the tax and will form a key part of the LB VAT response. We are looking for high-performing VAT professionals with extensive PE expertise and experience, including direct experience of litigation on complex VAT matters, who have a track record of successful delivery of VAT strategic risk management solutions, and a good commercial understanding of businesses across the PE trade sectors. You will help bring about considered, timely and evidence-based decisions that reflect the wider PE strategy. You will lead the development of VAT compliance strategies, informing operational and policy responses on significant PE issues and providing leadership and support to colleagues at a national and, where appropriate, customer level. Highly confident and credible, you'll share your knowledge, experience and skills gained in a VAT compliance environment with stakeholders across HMRC, as well as dealing with business customers, Representative Bodies, Counsel and Advisers. Specific responsibilities will include, but are not limited to: Leading the development, management and effective delivery of strategies and projects at pace to address PE risks across HMRC's business population; with a focus on innovation, upstream and data-led solutions. Working closely across HMRC to support the consistent application of core PE principles and efficient administration of the deduction regime. Leading on PE and Business/non-business (BNB) litigation - including the management of the technical and strategic response for significant appeals and interaction with existing case law. This involves ensuring consistency between appeals, instructing Counsel and working closely with Policy/Sols. Oversight and management of formal PE case governance groups. Management of technical issues and initiatives arising from existing policy, the legislative regime, emerging case law and Budget measures. Oversight and advising on the appropriate use of formal PE powers. Work management of G7 PE Sector Leads. Person specification The successful applicant will need to demonstrate relevant experience and effective delivery of the following essential criteria, as well as their qualifications. Essential Criteria Recent demonstrable experience of working in a VAT specific role in a tax professional environment. (e.g. HMRC compliance officer role; an accountancy or other tax advisory practice; in industry in an in-house tax team.) Extensive knowledge of VAT legislation, including PE/BNB and relevant case law. Experience of taking a leading role in resolving complex VAT issues, while considering the wider impact of decisions. Experience of litigation work including collaborating closely with Counsel . Transitional Sites Information If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) These sites are: • Chartered Tax Adviser (CIOT), • Advanced Diploma in International Taxation (COIT), • Institute of Chartered Accountants of England & Wales (ICAEW), • Institute of Chartered Accountants in Scotland (ICAS), • Institute of Chartered Accountants Ireland (ICAI), • Association of Chartered Certified Accountants (ACCA), • Chartered Institute of Management Accountants (CIMA), • Post Graduate full legal qualification - in taxation matters. • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. HMRC is the UK's tax, payments, and customs authority, and we have a vital purpose: we collect the money that pays for public services and help families and individuals with targeted financial support. Join us at the forefront of HMRCs Transformation Directorate within CCG. Job description The Transformation Directorate drives benefits-focused transformational change, delivering CCG and HMRC strategic objectives (within CCG). Its vision is to be recognised as leading and delivering best practice change and transformation. In the last year, the Directorate has been designed to include key functions in Programme and Project Management, Change Management, Business Partnering, the Transformation Portfolio Office as well as the Director's Private Office. The Directorate is currently in a period of growth and intense recruitment due to the Spending Review. Together the team has made great strides to reprioritise and refine the Transformation Portfolio and progress both HMRC- and CCG-led initiatives as well as developing the necessary processes, governance, standards and capability whilst aligning closely with HMRC's Transformation Group. Candidates who wish to work an alternative working pattern are welcome to apply. The preferred working pattern may or may not be available and will be considered in line with business need. Any request to work an alternative working pattern should be discussed with the vacancy holder following the selection process. Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract. Person specification Responsibilities: The role sits within our Transformation Portfolio Office (TPO) team, who have overall responsibility for providing specific expertise and management of the Customer Compliance Group Transformation Directorate's (CCG-TD) project and programme portfolio. As a Resource and Recruitment Support you will have responsibility for processing the directorate's end-to-end recruitment plans. Working together with vacancy holders, project managers and senior leads managing them through our internal recruitment processes. You will work closely with another resource coordinator on the team and liaise with Unity Business Services (UBS) adopting key teamwork principles to ensure vacancies are progressing in a timely manner mitigating delays by applying your civil service recruitment knowledge and skills. The role also requires extensive data management, tracking and maintaining datasets such as recruitment dashboards, staff in post and resource tools across the directorate ensuring accurate data is collated. You will be required to manage team inboxes, using recruitment knowledge to answer candidate, panellist and vacancy holder queries, escalating where necessary. This is a fast-paced environment with a requirement to be adaptable to change, therefore applicants must be able to demonstrate the ability to work at pace and manage competing and changing priorities as recruiting our required resources within short timescale is key to us delivering the Directorate's business plans. This demanding role would be particularly suitable for a high-performing individual who is looking for further development. The candidate should be flexible and be able to create and maintain effective working relationships with individuals and teams at all levels in the directorate. The successful candidate must also have experience of being able to work independently with minimal supervision and motivating team colleagues to achieve our recruitment goals. Essential Criteria: Demonstrable experience coordinating recruitment campaigns from initial vacancy creation through to onboarding. Experience of efficiently handle and prioritise a busy shared inbox, responding promptly and professionally to internal and external queries. Experience in supporting a team to succeed and contribute to the success of the wider team. Strong communication skills. Being able to communicate at all levels with confidence. Experience of establishing and nurturing relationships with key stakeholders, fostering collaboration to enhance service delivery. A strong level of IT literacy, including using Excel to collate and validate large data sets from various sources. Transitional Sites For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: • Managing a Quality Service, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV including your job history., • Managing a Quality Service, • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations. FIS ensures that HMRC has an effective approach to tackling the most serious tax evasion and fraud. FIS is home to a wide range of people with a variety of skills and professional backgrounds - including accountants, cybercrime specialists, criminal justice professionals, tax professionals and operational delivery support teams to name but a few. We use a range of powers and approaches to protect funding for UK public services, investigating the most harmful tax cheats and ensuring nobody is beyond our reach. The Economic Crime (EC) deputy directorate forms an integral part of the HMRC Serious Fraud Strategy. Working closely across the department and the wider Law Enforcement community, using specialist expertise and modern technology we put illicit finance at the centre of operations. Economic Crime collaborate across various businesses and government departments to reduce the impact of serious fraud on the UK's tax system, recover the proceeds of fiscal crime and protect the UK against the risk of money laundering and terrorist financing. The Capability, Assurance and People team sits at the heart of FIS EC within the Corporate Centre. The Corporate Centre is part of a wider programme of work being undertaken across EC which aims to ensure EC is working in the most effective way to enable it to meet its vision of being a global leader in the fight against Economic Crime. The Corporate Centre brings together a variety of corporate functions, previously being undertaken across the business, into one centralised team, removing duplication, building resilience, and reducing the burden on operational teams. Job description POCA Regulators and Trainers oversee the training, registration and monitoring of HMRC financial investigators across the UK. Working in partnership with the Counter Fraud Academy (CFA) and Proceeds of Crime Centre (POCC) at the National Crime Agency (NCA) they ensure that the training, assessment and monitoring of financial investigators within HMRC is in line with agreed national standards for law enforcement agencies. This is a national team, and the role can be carried out from any EC location. This post is for a Proceeds of Crime Regulator & Trainer who will also support HMRC's Counter Fraud Academy (CFA) Economic Crime portfolio holder with the ongoing development and delivery of financial investigation training to support the FI training pathway and other lines of business within CCG. Key duties of this post: • Registration, Monitoring and Training of HMRC financial investigators across the UK., • Monitoring includes preparing individual responses, action plans and formal suspension rationale, as well as travelling to meet individuals and their supervisors/managers and conducting workplace assessments., • Reviewing evidence submitted during training and assessing the evidence, continual reviewing of CPD evidence submitted ensuring individuals' compliance with the legislative obligations., • Supporting the designing, developing and delivering of training events, in financial investigation and asset recovery in partnership with HMRC Counter Fraud Academy and Proceeds of Crime Centre (POCC). Training to be delivered in either a face to face or digital classroom environment., • To create and deliver bespoke Illicit Financial training both within FIS and in other directorates as and when required., • Working in partnership with the Proceeds of Crime Centre (POCC) regulators at the National Crime Agency (NCA) to ensure that assessment and monitoring of financial investigators within HMRC is in line with agreed national standards for law enforcement authorities., • Maintaining own current competence, knowledge and understanding in financial investigation legislation, case law, training, procedures, guidelines, best practice and criminal typologies; and the appropriate delivery of training products, tutoring, assessing, accreditation and monitoring., • Supporting HMRC's Counter Fraud Academy in the design and preparation of training material., • Delivery of financial investigator training and other financial related training as required., • Setting or checking and advising on Action Plans, PDP's and CPD's., • Liaising and interacting with POCC on behalf of HMRC., • Disseminating best practice, policy and case law changes advised to HMRC FI's., • Networking with financial staff/managers located in Fraud Investigation Service (FIS) and Risk and Intelligence Service (RIS)., • High levels of interpersonal skills, demonstrating the ability to explain issues in a concise and straightforward way to a wide range of audiences., • Planning and organisational skills., • Strong decision-making ability and the application of effective problem solving., • The ability to work with the minimum of supervision and be highly motivated., • Effective report writing skills., • The ability to work collaboratively with a wide range of stakeholders, and other Law Enforcement Agencies with the skills to build positive working relationships and establish strong networks., • Successful candidates will be expected to take part in and successfully complete appropriate assessor training. • Communicating and Influencing, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV including your job history and previous experiences of up to your last 3 roles with no more than 100 words per role., • A 750-word Personal Statement. Your personal statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert., • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations. FIS ensures that HMRC has an effective approach to tackling the most serious tax evasion and fraud. FIS is home to a wide range of people with a variety of skills and professional backgrounds - including accountants, cybercrime specialists, criminal justice professionals, tax professionals and operational delivery teams to name a few. We use a range of powers and approaches to protect funding for UK public services, investigating the most harmful tax cheats and ensuring none are beyond our reach. We target a variety of threats, including complex offshore evasion, international smuggling of illicit excise goods, exports of controlled weapons and technology, labour market abuses, money laundering, VAT and Self-Assessment repayment frauds and a host of other fraudulent attacks. The Economic Crime (EC) deputy directorate brings together our Supervision, Proceeds of Crime Operations and Illicit Finance teams and forms an integral part of the HMRC Serious Fraud Strategy. Working closely across the department and the wider Law Enforcement community, using specialist expertise and modern technology we put illicit finance at the centre of operations. Our operational teams tackle the financial aspects of cases that will ultimately deter, disrupt, and remove assets from tax fraudsters to level the playing field for the honest majority. EC has several specialist teams who perform unique functions within HMRC, but which are common to other areas of the public sector. Job description At HMRC, we're looking for a talented Senior Financial Investigator to play a crucial role within HMRC's Economic Crime Operations, as part of a dedicated case team, specialising in complex financial investigations under the Proceeds of Crime Act (POCA) 2002 and Criminal Finance Act 2017. This position requires expertise in identifying, preserving, and recovering criminal assets across global jurisdictions, often involving sophisticated networks and multiple legal challenges. The role demands analytical precision, legal knowledge, and collaborative skills to work effectively with internal and external stakeholders. Financial Investigators contribute directly to HMRC's mission of tackling economic crime and ensuring criminal assets are identified and recovered, ultimately protecting the UK tax system and public finances. The position offers opportunities to lead challenging investigations, develop specialised expertise, and make a significant impact on economic crime enforcement while working within a supportive and diverse team environment. The dedicated case team will tackle the top priority case within Economic Crime to provide resource through the life cycle of the complex POCA recovery investigations. Frequent travel to Leeds and Newcastle upon Tyne will be required. Other responsibilities include; • Create effective financial and enforcement strategies to maximise returns. Strengthen operational response, continually review and embed best practice, foster innovation and collaborative working and use legal powers effectively., • Acting as an authorising officer for Production and other financial investigative Orders and Warrants in line with the Proceeds of Crime Act (POCA) 2002, other relevant legislation, case law and Codes of Practice., • Gathering intelligence and evidence to progress and enhance civil and criminal financial recovery investigations in tandem with the recovery of criminal assets., • Provide leadership and innovation in the use of legislation (including the CFA 2017) to maximise recovery opportunities, including, Part V recovery, listed asset seizures and Account Freezing Orders., • Preparing cases for Court, attending to give evidence where necessary., • Providing feedback regarding new money laundering trends/typologies ensuring organisation learning is shared across HMRC and other law enforcement agencies., • Working closely with tax professionals, civil recovery and insolvency professionals, forensic accountants and wider Economic Crime teams to identify alternative methods of recovery., • Maintain accurate Management Information on an ongoing basis and keep all case management systems up to date., • Supporting operational deployments and being accountable for the decisions you make in the Criminal Justice system., • Actively participating on relevant steering groups to provide technical guidance for Economic Crime and act as a SPOC for wider FIS/HMRC., • Drive continuous improvements of business processes to increase efficiency and make recommendations for change., • Maintaining as required registration with the NCA Proceeds of Crime Centre and undertaking the relevant training to keep your skillset up to date., • Exceptional problem-solving skills and a systematic approach., • Strong decision-making ability., • Demonstrate innovative approaches to investigation work., • The ability to ensure decisions are made at the right level to progress delivery, taking account of risks and implications., • Recent experience of undertaking complex civil or criminal investigations or managing a team undertaking this work., • Fully trained Financial Investigator/PoC Authorised Officer with recent, relevant experience and Restraint and Confiscation Accreditations., • Good knowledge of tax regimes administered by HMRC and civil recovery options to maximise asset recovery., • Experience collaborating with external law enforcement agencies. • Making Effective Decisions, • Communicating and Influencing, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV including your job history., • A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert., • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations. FIS ensures that HMRC has an effective approach to tackling the most serious tax evasion and fraud. FIS is home to a wide range of people with a variety of skills and professional backgrounds - including accountants, cybercrime specialists, criminal justice professionals, tax professionals and operational delivery teams to name but a few. We use a range of powers and approaches to protect funding for UK public services, investigating the most harmful tax cheats and ensuring none are beyond our reach. We target a variety of threats, including complex offshore evasion, international smuggling of illicit excise goods, exports of controlled weapons and technology, labour market abuses, money laundering, VAT and Self-Assessment repayment frauds and a host of other fraudulent attacks. The Economic Crime (EC) deputy directorate brings together our Supervision, Proceeds of Crime Operations and Illicit Finance teams and forms an integral part of the HMRC Serious Fraud Strategy. Working closely across the department and the wider Law Enforcement community, using specialist expertise and modern technology, we put illicit finance at the centre of operations. Our operational teams tackle the financial aspects of cases that will ultimately deter, disrupt, and remove assets from tax fraudsters to level the playing field for the honest majority. EC has several specialist teams who perform unique functions within HMRC, but which are common to other areas of the public sector. Level the playing field for the honest majority. EC has several specialist teams who perform unique functions within HMRC, but which are common to other areas of the public sector. Job description Join HMRC as a Financial Investigator and be part of Economic Crime Operations as part of a dedicated case team, where you will be at the forefront of disrupting serious tax fraud and illicit financial flows. This role sits within HMRC's Fraud Investigation Service, focusing on recovering proceeds of crime and disrupting financial criminal activity. This position combines investigative expertise with legal knowledge to identify, restrain, and confiscate assets derived from criminal conduct. The dedicated case team will tackle the top priority case within Economic Crime to provide resource through the life cycle of the complex POCA recovery investigations. You will lead financial investigations across recovery areas, collaborating with tax professionals, insolvency specialists, forensic accountants and Economic Crime teams to identify effective recovery methods. You will deliver complex and impactful investigations including restraint and confiscation, detained cash investigations and Proceeds of Crime Act (POCA) Part 5 work. The role requires attention to detail, and the ability to build effective relationships with internal and external stakeholders. As a Financial Investigator, you will be at the forefront of HMRC's efforts to protect public finances and maintain the integrity of the UK's tax system. Person specification This role aims to maximise the recovery of criminal assets within the UK and overseas, supporting Civil and Criminal Operations from a financial perspective. We are seeking candidates who can demonstrate strong decision-making and problem-solving skills. You should have a proven ability to think laterally and drive forward investigations. Excellent communication skills are essential, with the ability to effectively communicate and negotiate with both internal and external stakeholders. Your responsibilities will include but not be limited to the following: Responsibilities • Court Applications: Make court applications and act as an Assurance Officer in line with the Proceeds of Crime Act (POCA) 2002, other relevant legislation, case law, and Codes of Practice., • Material Analysis: Analyse financial and case-related material to improve recovery opportunities., • Case Preparation: Prepare cases for court and attend to give evidence when necessary., • Continuous Learning: Keep your knowledge and relevant accreditations up to date with changes in the law and technical and professional developments., • Stakeholder Relationships: Build and maintain effective working relationships with key stakeholders, both internal and external, to ensure Illicit Finance is at the heart of all FIS investigation work., • Role Model: Act as a role model by demonstrating HMRC values and capabilities., • Operational Planning: Plan, lead, and deploy operationally to maximize cash and listed assets interdiction opportunities., • Recent experience of undertaking civil or criminal investigations or managing a team undertaking this work., • Fully trained Financial Investigator/PoC Authorised Officer with recent, relevant experience and Restraint and Confiscation Accreditations., • Good knowledge of tax regimes administered by HMRC and Civil Recovery Options to maximise Asset Recovery, • Making Effective Decisions, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV, to include experience of up to your last 3 roles. Please use no more than 100 words per role to provide a summary of time spent in role, your key achievements and main responsibilities., • A 500-word Personal Statement. Using specific examples, your personal statement should clearly demonstrate how your skills and experiences meet the person specification and essential criteria. • Making Effective Decisions • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

Fire and Security Engineer Covering BT postcodes £35k-£40k basic Company van, overtime, holidays, Call out To apply for this opportunity you must have or hold the following: • Fire Knowledge (Advanced, kentech and morley would be useful) • Good Knowledge of Intruder alarms • Excellent customer service skills • CCTV IP Knowledge also beneficial • Fault Finding experience • Installation experience • Ability to work by yourself and within a team • Full UK Driving license This company is a well-established organisation in the Fire and Security industry. They offer a wide range of services including design, maintenance and installation of intruder systems, CCTV, and access control. Due to planned growth within the installation and service department, they are now actively looking to recruit an experienced Security Service/Installation Engineers Benefits Include: • Company Vehicle • Mobile Phone • Stand by Allowances • Call out Allowances • Generous Annual Leave • Time and a half plus double time if called out on a Sunday If you are looking for a new challenge and want to work for a forward thinking leading company Who will continue to expand and develop. Please contact George on the listed number (phone number removed) or ideally e-mail with a copy of your current CV...

About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. Rule keepers - begin your compliance journey HMRC is one of the UK's largest Government Departments and one of the country's biggest organisations. Almost every individual and business in the UK is a direct customer of HMRC. We collect over £500 billion each year from more than 50 million customers, helping to fund vital public services. At HMRC, we are committed to creating a great place to work for everyone - an inclusive and respectful environment that reflects the diversity of the society we serve. The Counter Criminal Capabilities (CCC) Programme will modernise HMRC's investigative capabilities through a variety of projects, intended to mitigate escalating threats from organised crime exploiting advanced technologies such as encryption, and enhancing our response to cyber-crime. Examples of the projects in scope of the programme include: • Maintaining Access to Criminal Intelligence (including oversight of secure estates reconfiguration, open-source research tooling, eDiscovery, covert capabilities, IoT exploitation)., • Leading end to end delivery of complex projects or programme workstreams., • Establishing and maintaining proportionate governance, controls and assurance., • Managing budgets, risks, issues, dependencies and benefits., • Engaging and influencing senior stakeholders to support delivery decisions., • Using data and performance insight to forecast outcomes and manage delivery confidence., • Significant experience delivering complex projects or major workstreams, using recognised project delivery frameworks and lifecycle controls., • Strong knowledge of project governance, assurance, and risk management, including the application of standards and proportional controls., • Proven experience managing budgets, resources, risks, and dependencies in complex delivery environments., • Ability to engage, influence, and challenge senior stakeholders, supporting effective decision making. • Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle., • Leadership, • Communicating and Influencing, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV, to include your Job History, with a short description of your jobs/roles, duties and any key achievements., • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

Field Service Engineer, Laboratory Robotic Systems Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect. Basic Salary £50,000 to £55,000 Bonus 10% Company Car - Electric (Tesla) and Hybrid Options Available Pension Healthcare Life Insurance Phone, Laptop Holidays The Role – Field Service Engineer, Laboratory Robotic Systems This xcunqrw market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for: Service, i...

As a Customer Service Advisor will be first point of contact to our customers in a busy, high volume and performance driven contact centre environment. What do we need from you:*** Excellent customer service skills* Great communication skills, both written and verbal* A clear and professional phone

A leading banking institution in Belfast seeks a Customer Service Advisor to provide excellent customer support through phone interactions. Ideal candidates are passionate about customer service, possess effective communication skills, and have a flexible approach. You'll handle transactions and que

A leading sports retailer in the UK is seeking a Customer Service Assistant to enhance customer satisfaction across phone, email, and social media. This role emphasizes a passion for sports, excellent communication abilities, and collaborative teamwork.

If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work to

A leading consulting firm is urgently looking for an experienced Customer Service Representative (French & English Bilingual) for a long-term contract in Belfast, UK.The successful candidate will respond to customer inquiries, process requests, and provide excellent service via phone, email, and cha

Customer Service Administrator – Temp to Perm - Entry Level Opportunity. Previous customer service or admin experience (entry-level candidates welcome!). Ideal for those seeking a less phone-heavy customer service role.

Customer Service Advisor needed to assist customers with billing inquiries via phone.

If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work to

If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work to

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down on daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: Various start dates from April 2026 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! Perks at Work – Savings Discounts / Free Online Classes Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice Critical Illness – up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards – For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress – Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank’s way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We’re also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. #priority

Apply Now Customer Service Advisor - Permanent Office based Belfast New career with prospects and security! This is an amazing opportunity to join one of the N Ireland's leading Healthcare Providers that offers excellent career prospects and a positive working culture. Benefits inculde full private medical health cover plus 35 days leave and modern office facilities inc Gym and mega Canteen! NB* "No candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you" As Appointments Advisor you will be resposible for dealing with all inbound calls to the department. The roles encompass the backbone of the patient pathway process and successful candidates will gain first-hand knowledge of how each department facilitates the patient’s journey from initial enquiry to discharge. Job Title: Appointments Advisor - Patient Services Call Team Contract: Full time, permanent Hours: 37.5 per week M-F (9-5 or 10-6 ) Sat rota basis 9-3 Salary: £24,855 per annum. Excellent customer service is something that should come naturally to you along with the ability to display empathy and demonstrate strong listening skills. Key responsibilities: • Accurate record keeping of all interactions will be essential in order that maximum value can be derived from any potential patient enquiry. • Efficient, effective, and focused response to all enquiries via telephone and email while displaying empathy and working to resolve patient queries. • Following up on enquiries by phone and email. • Proactively follow the Patients’ Pathway to ensure Consultations, Investigations, Procedures and Reviews are all booked accordingly. • Process and book all referrals within appropriate time frames. • Scheduling of surgical procedures within specific time scales. • Ensuring that all patient treatment records are accurate and up to date. • Liaising with colleagues across a variety of teams

Field Service Engineer, Scientific Robotic Systems Basic Salary £50,000 to £55,000 Bonus 10% Company Car - Electric (Tesla) and Hybrid Options Available Pension Healthcare Life Insurance Phone, Laptop Holidays The Role – Field Service Engineer, Scientific Robotic Systems This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for: Service, installation, breakdown, repair and calibration of a wide range of sophisticated medical laboratory automation Support scientific products located at customer sites, including pathology departments, university research, laboratories and pharmaceutical environments Your Background – Field Service Engineer, Scientific Robotic Systems To succeed in this exciting role you must be able to demonstrate: Competent background in a customer facing field service engineering capacity, gained within a high value electronics or electro-mechanical capital equipment environment. Qualification in engineering, electronics or a science based subject to a minimum of ONC level. Applications are encouraged from engineers with a broad range of backgrounds, including laboratory, scientific, robotics, life sciences, biopharmaceutical, university research, laboratory automation or medical devices The Company - Field Service Engineer, Scientific Robotic Systems This global manufacturer supplies a wide range of innovative laboratory automation systems to the clinical diagnostics, biopharmaceutical and research sectors At the core of their business lie product innovation, excellent customer service and good people They foster a welcoming and inclusive working environment with exceptional training and encouragement for personal development and career progression High levels of staff retention are the result of a fair and appreciative management style This vacancy is being advertised by TRS Consulting. The services advertised by TRS Consulting are those of an employment agency and / or an employment business. TPBN1_UKTJ

Customer Service Advisor - Permanent Office based Belfast New career for 2026! This is an amazing opportunity to join one of the N Ireland's leading Healthcare Providers that offers excellent career prospects and a positive working culture. Benefits inculde full private medical health cover plus 35 days leave and modern office facilities inc Gym and mega Canteen! NB* "No candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you" As Appointments Advisor you will be resposible for dealing with all inbound calls to the department. The roles encompass the backbone of the patient pathway process and successful candidates will gain first-hand knowledge of how each department facilitates the patient’s journey from initial enquiry to discharge. Job Title: Appointments Advisor - Patient Services Call Team Contract: Full time, permanent Hours: 37.5 per week M-F (9-5 or 10-6 ) Sat rota basis 9-3 Salary: £24,855 per annum. Job Summary: As an Appointments Advisor, you will be responsible for ensuring the smooth and efficient transition of all patients from initial enquiry, through to eventual discharge and follow-up appointments. Appointments Advisors are the first and last point of contact for patients and are therefore responsible for delivering and maintaining the excellent standard of service that oue patients can expect and have become accustomed to. A key part of the role will involve managing a high volume of incoming patient enquiries via telephone, email, and web-based communication. Successfully candidates will quickly become knowledgeable of all aspects of the Group’s service provision and provide accurate and timely advice to all external stakeholders. Another key part of the role will involve the scheduling and management of patient appointments, consultations, and surgical procedures. Appointments Advisors assist with the efficient use of hospital capacity whilst ensuring that all patients are seen in a timely manner that suits their own schedule. We are looking for candidates with strong communication skills who can confidently respond to a high volume of enquiries across a range of clinical areas whilst staying organised and proactive to ensure that patients receive their preferred outcomes. Excellent customer service is something that should come naturally to you along with the ability to display empathy and demonstrate strong listening skills. Key responsibilities: • Accurate record keeping of all interactions will be essential in order that maximum value can be derived from any potential patient enquiry. • Efficient, effective, and focused response to all enquiries via telephone and email while displaying empathy and working to resolve patient queries. • Following up on enquiries by phone and email. • Proactively follow the Patients’ Pathway to ensure Consultations, Investigations, Procedures and Reviews are all booked accordingly. • Process and book all referrals within appropriate time frames. • Scheduling of surgical procedures within specific time scales. • Ensuring that all patient treatment records are accurate and up to date. • Liaising with colleagues across a variety of teams

TPS Parts Sales Executive Who are TPS? TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development. Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide. About the RoleWhat will you be doing? As a Parts Sales Executive you will be working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre Achieve personal KPI‘s and revenue objectives with target customers Accurately identify parts to meet the customer sales requirements Utilise all product promotions effectively to achieve specific targets set Identify and leverage potential sales opportunities within customer base Maintain own product knowledge and awareness of competitor activity Build strong working relationships with customers through regular contact with them on the phone and via face to face visits Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice Provide timely communication to customer on their credit status Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales Handle incoming calls and customer enquiries within KPI’s, using the approved greeting Ensure the proper and accurate use of all systems to search and order parts Complete all required documentation accurately and promptly Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual Requirements What are we looking for? A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment Confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment Passion for providing a great customer service experience Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis Excellent attention to detail and accurate record-keeping IT literate, preferably with a good working knowledge of MS Excel A passion for the automotive industry

Social Care Assistant, St Brendans (3327).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes.This can be within a variety

We're recruiting a Support Worker for our Learning Disability service, Naverne Meadows, where you'll help individuals develop skills, build confidence, and take part in meaningful activities at home and in the community. About Naverne Meadows…Located just a short distance from Woodbridge town cent

Relief Social Care Assistant, St Brendan’s, Isle of Barra.Distant Islands Allowance per hour).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independ

REWARDS PACKAGEUp to 30 days annual leave (after 2 years’ service) Pension scheme, matched up to 8%Life Assurance up to 3 times your salaryFlexible benefits package, including Holiday Trading and Cycle Scheme - can be tailored to meet your individual needsSmartHealth – free online GP service 24/

The facility will aim to provide mental health services including mental health assessment, treatment, and therapeutic work. Awareness of the local services available to those with mental health needs.

REWARDS PACKAGEGenerous annual leave up to 30 days plus bank holidays (increasing with service)Company funded health cash planAccess to the Flexible Benefits Portal where you can tailor benefits to your individual needsFantastic pension scheme, matched up to 8%Life Assurance up to 3 times your salar

Important Information Location: Head Office , Macklin Care Homes, 26 Wellington Park, Belfast, Northern Ireland, County Antrim, BT9 6DL Date Posted: 11th February 2026 Closing Date: 31st March 2026 Industry: Healthcare Job Type: Full time Salary: Based on Experience Accounts Assistant Can you make a

REWARDS PACKAGEUp to 30 days annual leave (after 2 years’ service) Pension scheme, matched up to 8%Life Assurance up to 3 times your salaryFlexible benefits package, including Holiday Trading and Cycle Scheme - can be tailored to meet your individual needsSmartHealth – free online GP service 24/

Fulfil other requirements as directed by the Organisation Deliver the service for the benefit of the memberships attached to partner groups, as advised by Line Management/Director Feed into the Advocacy oversight structure for the service. Investment Area 3 (Victims and Survivors) of Theme 4 (Health

We’re looking for an enthusiastic and compassionate Support Worker to join our Supported Housing Service in the Rochdale area, working 20 hours per week on a 10‑month fixed‑term contract. REWARDS PACKAGEAnnual leave of 20 days plus bank holidays (pro rata to 10 days)Pension scheme, matched up

Vacation, Paid time off, Paid sick days, Flexible schedule, Employee discounts, Sabbatical leave, Cycle to work, Referral bonus, Competitive salary, Long service recognition, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee Recognition Scheme, Culture of recognition, On t

REWARDS PACKAGEUpto 30 days annual leave plus Bank Holidays Funded Health Cash PlanSmartHealth – free online GP service 24/7. Pension scheme, matched up to 8%Life Assurance up to 3 times your salaryFlexible benefits package, including Holiday Trading and Cycle Scheme - can be tailored to meet your

Our client in Mallusk require temporary General Operatives for their busy warehouse.Shift Pattern: Sunday - Thursday 7:30pm - finish (finish time TBC) Duties include; Building pallets Manually moving stock General warehouse duties Requirements: Own transport an advantage due to location/start times

REWARDS PACKAGEUpto 30 days annual leave plus Bank Holidays Funded Health Cash PlanSmartHealth – free online GP service 24/7. Pension scheme, matched up to 8%Life Assurance up to 3 times your salaryFlexible benefits package, including Holiday Trading and Cycle Scheme - can be tailored to meet your

Down Type: Full-time | Permanent Hours & Salary August March: Monday to Friday, 9:00am 5:00pm April July: Monday to Friday, 9:00am 4:00pm Salary: £26,000 £27,000 per year (depending on experience) About Us R P G Industries is a growing e-commerce business supplying stove parts and accessories to c