Phone customer service jobs in BelfastCreate job alerts

Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? • Up to £27,976.00 annual salary (monthly pay), • HYBRID working options - save on commuting costs with only 2 day’s in the office each week., • We invest in training and give you all the tools you need to succeed, • Work with experienced, supportive colleagues in a fast paced environment where all ideas matter, • We’re committed to creating an inclusive, diverse working environment where everyone is valued and appreciated Watch this video to see what its like to work for TP in Newtownards! Details • Start date: 1st June 2026, • Location: Natwest, Newtownards, • Shifts: Full time - 40hrs per week - hours worked between the hours of 08:00 - 18:00, • Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please be advised that you will have to complete a face to face interview via teams Firstly, what you get from us! • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor • We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times, • You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them, • We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: • Supporting the bank’s way of working to help as many customers as possible, • Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business, • Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored, • Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We’re also looking for you to demonstrate: • Excellent communication skills, both verbal and written, • A background of working within a regulatory environment, • Good technology skills with the ability to use Microsoft Office, • A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? • £27,976.00 annual salary, • Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based), • Cut down on daily expenses - less spent on travel, lunches and workwear, • Ideal for maintaining a work life balance while still being part of a team, • Details, • Start date: Various start dates from June 2026, • Location: Natwest. Belfast City Centre, • Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 Firstly, what you get from us! • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor • We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times, • You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them, • We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: • Supporting the bank’s way of working to help as many customers as possible, • Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business, • Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored, • Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We’re also looking for you to demonstrate: • Excellent communication skills, both verbal and written, • A background of working within a regulatory environment, • Good technology skills with the ability to use Microsoft Office, • A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. #priority

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? • £27,976.00 annual salary, • Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based), • Cut down on daily expenses - less spent on travel, lunches and workwear, • Ideal for maintaining a work life balance while still being part of a team, • Details, • Start date: Various start dates from June 2026, • Location: Natwest. Belfast City Centre, • Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 Firstly, what you get from us! • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor • We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times, • You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them, • We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: • Supporting the bank’s way of working to help as many customers as possible, • Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business, • Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored, • Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We’re also looking for you to demonstrate: • Excellent communication skills, both verbal and written, • A background of working within a regulatory environment, • Good technology skills with the ability to use Microsoft Office, • A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. #priority

We're Happy to help relocate the right Candidate to Belfast, Northern Ireland as this is an office Based Role - So relocation is required. `Role & Responsibilities: • Providing customer support via telephone, e-mail and other methods in Welsh and English., • Ensuring a high level of customer service to our candidates and clients, • Resolving customer queries on a first call resolution basis., • Where first call resolution isn’t possible, ensuring that you follow relevant escalation procedures., • Following your assigned daily schedules and tasks., • Taking part in in motivational activities., • Using and implementing feedback given during monitoring and coaching sessions., • Ensuring data security and upholding GDPR regulations., • Achieving all individual KPIs including (but not limited to) AHT, QA, PPH The Person: • Who is passionate about delivering outstanding customer service., • Who has excellent verbal and written communication skills., • With high levels of accuracy and an attention to detail in the work that you do., • Who is punctual and conscientious and takes pride in coming to work and coming to work on time. Essential Criteria: • Minimum 6 months’ experience in the customer service industry., • Excellent verbal and written communication skills in both Welsh and English a with professional telephone etiquette. Desirable Criteria: (used in the event of high-volume applications): • 12 months’ contact centre experience dealing with customer queries via phone. Hours of Work: • 40 hour per week, • Candidates must be fully flexible for rotational shift patterns, currently between Monday to Friday 08:00 – 20:00 and Saturday 08:00 – 12:00 (Saturday 1 in 3), • Permanent contract

🚀 We are growing! Our brand-new client is a leading tobacco company known for its commitment to quality products and excellent customer experience. We are now looking for a Customer Advisor with Azerbaijani to join our dynamic team and help us deliver outstanding support every day. In this role, you will be the first point of contact for customers, assisting them via email, chat, and phone 📩💬📞. Your day will be all about creating smooth and positive customer experiences, answering questions clearly, and making sure every customer feels supported. You will also get to learn the brand, products, and industry in detail so you can provide accurate and helpful information. Part of your job will be researching customer questions carefully and finding the right answers quickly and professionally 🔎. What we are looking for: • Excellent communication skills., • C1 Azerbaijani, both written and spoken., • Advanced English, both written and spoken., • Previous experience in customer service or a related field., • A customer-oriented mindset., • Good typing and computer skills, including MS Office., • Experience with CRM systems., • Strong attention to detail and accuracy., • The ability to work independently as well as in a team., • High school education. What you can expect from us: • Salary: €1,789.53 gross per month 💰., • Full-time role with shifts between 10:00 a.m. and 12:00 p.m., Monday to Sunday., • Monthly performance-based bonuses., • A convenient office location close to bus stations and the metro., • Fully paid training and onboarding to help you succeed from day one 🎓., • Continuous learning and development through Concentrix University., • Career growth support through professional development programs 📈., • Health and wellbeing initiatives., • Relocation support if needed, including accommodation and travel expenses ✈️., • Great extra benefits such as health and life insurance, Multisport card, transport allowance, bonus for important life events, paid leave for education, corporate discounts, company events, and more 🎁., • A referral bonus if you know someone perfect for the role. If you enjoy helping people, learning new things, and being part of a supportive team, this could be the perfect opportunity for you ✨

Role: EUC Support Engineer Job Type: Permanent Location: Belfast Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more opportunities to make an impact that matters, through challenging projects which demand ambitious innovation. • Develop professional relationships with major accounts., • Providing training to stakeholders on different systems, • Work with some of the brightest global minds in the industry. The Role The EUC Support Analyst is responsible for providing day-to-day technical support and troubleshooting for end-user computing devices, applications, and services. This role focuses on resolving incidents, addressing service requests, and ensuring seamless IT experience for end users across the organization. Key responsibilities: • Provide hands-on support for desktops, laptops, mobile devices (smart phones & tablets), and peripherals (printers, scanners, monitors)., • Provide hands-on support for Meeting Room Equipment (Audio/Video & Telephony devices). · Troubleshoot issues related to operating systems (Windows 10/11), standard applications (MS Office, collaboration tools), and network connectivity., • Manage incidents, service requests, and escalations through ITSM tools within agreed SLAs. · Support end users with hardware/software installations, configurations, and upgrades., • Ensure compliance with security policies (patch management, antivirus, encryption), • Management of 2 factor tokens (Physical and Software) including management of token lifecycle Maintain and update documentation for troubleshooting procedures and knowledge base. · Collaborate with vendors and internal teams for hardware support of workstations, MFDs, Audio/Video and Telephony devices., • Participate in IT asset management (tracking, deployment, recovery & disposal of devices)., • Manage and administrate role-based device procurement catalog and portal., • Provide end-user training and guidance on IT tools and best practices. Key Skills/Knowledge • Strong knowledge of Windows OS, Office 365, collaboration tools (Teams, Zoom, etc.), • Familiarity with Active Directory (user management, group policies), • Experience in mobile device management (Intune, etc.) preferred, • Excellent troubleshooting and customer service skills, • ITIL Foundation certification desirable. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. Diversity, Inclusion & Wellbeing At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’. You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon). TCS celebrates inclusion without exception. We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation or beliefs. If you are an applicant who needs an accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at with the subject line: “Disability Accommodation Request”. Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now.

NIOX® is a medical device company focused on point of care asthma diagnosis and management. Our market-leading NIOX® products are used in clinical settings by physicians around the world to improve asthma diagnosis and management and by leading research organisations conducting clinical studies on behalf of pharmaceutical companies. At present, NIOX® provides products and services in around 50 countries. For more information please visit ___. In order to support these activities, we are currently seeking a Key Account Manager. Key Responsibilities of Role: As a Key Account Manager, you will be responsible for driving sales growth and expanding market access for NIOX – our innovative FeNO testing solution – across key NHS and private healthcare settings. In this strategic role, you will develop and maintain trusted relationships with both clinical and non-clinical stakeholders, influence procurement and funding decisions, and ensure the integration of NIOX within relevant care pathways. You will lead strategic account development, optimise product positioning, and consistently exceed sales targets across your designated region and customer segments. As a key member of the UK Commercial Team, you will also contribute to broader business planning and execution, playing a vital role in supporting the growth and long-term success of NIOX across the UK. · Develop and execute tailored territory account plans aligned with business objectives, market dynamics, and customer needs. · Drive NIOX adoption by implementing strategic and tactical plans across hospitals, ICBs, PCNs, and Primary Care settings. · Engage a broad range of stakeholders, including clinicians, procurement leads, service managers, and pathway redesign teams, to build trusted, value-based partnerships. · Identify, qualify, and convert new business opportunities across Primary Care, Secondary Care, private healthcare, pharmacy, and emerging channels. · Deliver high-impact presentations, demonstrations, and training to clinical decision-makers and frontline users, effectively communicating the NIOX value proposition. · Collaborate cross-functionally with marketing, medical, and customer service teams to ensure aligned messaging and deliver value-based selling. · Identify and mobilise key opinion leaders (KOLs) and clinical advocates to raise awareness of FeNO testing and position NIOX as the preferred solution. · Prospect and initiate contact with new accounts and channels, identifying routes to access and secure business across a range of sectors including Primary Care, pharmacy, Secondary Care, and private healthcare. · Monitor competitor activity, NHS trends, and evolving market dynamics, adapting strategies as needed to maintain a competitive edge. · Ensure seamless customer onboarding and handover to customer service and inside sales teams, delivering a positive, consistent experience throughout the account lifecycle. · Leverage digital tools and virtual engagement, while balancing this with high-impact, face-to-face interactions. • Maintain strong commercial acumen and therapy area expertise, with up-to-date knowledge of FeNO testing, asthma care pathways, and NHS commissioning structures. Qualifications and/or experience required to perform the role: · A business or other relevant undergraduate degree, or equivalent education. · Proven track record of sales growth and success in the medical device sector, with demonstrable experience in managing and expanding key accounts. · Experience contributing to the development and execution of aligned business plans, with evidence of successful implementation and measurable outcomes. · Excellent communication, interpersonal, and relationship-building skills. · Ability to quickly understand and navigate the healthcare industry, including reimbursement processes and the payer/provider landscape in the assigned markets. · Highly motivated self-starter with a strong commitment to making a meaningful difference to patient outcomes. · Demonstrated ability to prioritise and manage time effectively, while remaining agile and adaptable to maximise impact within the designated territory. · Strong presentation skills and proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook). · Background or experience in respiratory therapy, physiology, or as a clinical scientist—particularly within the NHS—would be a strong advantage. Office Location This position is field based. Culture NIOX® is proud to be an inclusive employer that supports all colleagues to realise and achieve their full potential. We are a diverse organization that champions a healthy work life balance. As a truly global organization, international collaboration between colleagues in different countries is encouraged and supported. We live and breathe our PRIDE values and ensure that we are all working towards a common goal and this is to improve the quality of life of millions of people suffering from asthma. We value the contribution that each of our colleagues provide and recognize the difference they make to the lives of asthma sufferers every day by supporting us in working towards our goal. Application process Thank you for considering a career at NIOX®. If you would like to apply for the position, please apply online, ensuring you include the following information: · Full name, location, email address and phone number · Curriculum Vitae · Cover letter · Current salary · Required salary · Date available to start/notice period After you have submitted this information, an email will be sent to you inviting you for a first interview. Due to the quantity of applications we receive, if you do not receive an email from us within 10 working days, please assume that you have been unsuccessful on this occasion. Important notice to Employment businesses/ Agencies NIOX® does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact NIOX®’s human resources department to obtain prior written authorisation before referring any candidates to NIOX®. The obtaining of prior written authorisation is a condition precedent to any agreement (verbal or written) between the employment business/ agency and NIOX®. In the absence of such written authorisation being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of NIOX®. NIOX® shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

CUSTOMER SERVICE REPRESENTATIVE JOB DESCRIPTION Reports to: Business Support Manager Company: Brennan & Co NI Location: Unit 6 & 7, Carrowreagh Business Park, Dundonald, Belfast, Northern Ireland BT16 1QQ The Brennan & Co Group, founded in Dublin in 1967, incorporates four companies – Brennan & Co, Brennan & Co NI, Brennan & Co SVS and Irish Power and Process Ltd. The Group is a market leader in the supply and servicing of equipment, reagents and consumables along with supply chain management to the Life Sciences, Healthcare, Industrial and Pharmacy sectors in Ireland, Europe and Asia. The Customer Service Representative role is key to the operations of the business. It has a specific focus on our surgical portfolio and will be responsible for building and maintaining relationships with new and existing clients, including public and private hospitals. They will require a high level of attention to detail, customer focus, and an ability to multi-task. This role would be ideal for a strong sales administrator with a background or interest in the medical field with a specific focus on surgical products. This role is based on-site in our Dundonald Office, 5 days a week, 9am-5pm. What you will be doing day to day • Responsible for processing large volumes of sales orders, ensuring they are tracked through to delivery, delivered on schedule and that product specialists/customers where appropriate are kept informed throughout the process, • Maintain a close working relationship with all key parties including customers, suppliers and other departments, • Adhere and contribute to the development and maintenance of the Standard Operating Procedures for the CSR team and regularly conduct reviews in line with continuous improvement initiatives or business changes, • Developing product knowledge and showing a keen interest in the surgical portfolio of products., • Become a subject matter expert in salesforce CRM, • Support product specialists with creating opportunities and quotes in the CRM., • Responsibility for pre- and post-sales support for clients., • Assist product specialist in maintaining accurate opportunity and quote reporting, • Comply with all internal and external regulatory, legal requirements and processes, • Manage sales back-order report so that reporting is correct and up to date, • When buying stock ensure it is within either the set minimum qty’s or for a validated new sales order, • Deal with incoming sales and service enquiries and day to day customer and supplier calls/emails and work with team to provide consistent phone support and cover, • Provide CRM/ERP data cleansing support, • Answering all phone calls and directing all queries, • Supporting the Warehouse role always ensuring stock accuracy, • Warehouse cover when required – during busy periods and holiday periods – including preparing outgoing orders About you • Great communication skills, a team player and an enthusiastic approach, • A strong interest in customer service and order processing, • Strong IT skills across the MS Office suite, • Technically minded with a desire to understand customer needs in relation to products, • Excellent numeric and data entry skills with attention to detail and accuracy, • 2-3 years' experience in a customer service role with process ordering experience essential, • If you have used Salesforce before that’s great, but if not, we will provide full training, • Ideally you will have some experience in medical devices or with a company that has a large product portfolio, but we are open to hearing from anyone who feels they might be a good fit, regardless of background. What we can offer you • Up to 10% bonus, paid annually., • Pension Contributions, • Income Protection, • Death in Service Benefit, • Sports and Social Club, • Investment in your professional and personal growth.

• Role: British Sign Language (BSL) Interpreters required!, • Start date: May/June 2026, • Location: Work from home, • Salary: £43.96 P/H (40 hours @£91,436, 20 hours @£45,718), • Bonus: Bonus up to 10% PA, • Shifts: 40 hour and 20 hour permanent contracts available, • Operational hours: 8am - 8pm Monday to Sunday, • Qualifications required:, • Level 6 NVQ Certificate in British Sign Language, • Level 6 NVQ Diploma in Sign Language Interpreting Role Overview We are seeking qualified and professional British Sign Language (BSL) Translators/Interpreters to join a remote team supporting communication between deaf and hearing individuals. This is a work-from-home opportunity offering flexible hours and competitive pay. Successful candidates will provide accurate and clear interpretation between spoken English and British Sign Language, helping ensure effective communication in a variety of settings. Interpreters will work remotely and may support scheduled or on-demand interpreting sessions. Essential Duties and Responsibilities include the following: • Provide effective Video Remote Interpreting, • Support and model the company's mission and values, • Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues, • Always exhibit professional behaviour including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors and timely and accurate record keeping, • Demonstrate the ability to adapt quickly to new and changing technologies, • Multitask between interpreting effectively and utilizing calls, • Participate in company sponsored training for Professional Development, • Exhibit the ability to meet performance expectations with minimal supervision, • Possess the ability to work effectively in a fast paced, dynamic environment, • Demonstrate strong interpersonal skills in all settings Minimum Qualification Requirements: • Level 6 NVQ Certificate in British Sign Language, • Level 6 NVQ Diploma in Sign Language Interpreting, • Technical knowledge for interpreting IT/Customer Support calls, • Able to provide accurate interpretation, • Good understanding of Deaf culture, • Three to five years’ experience in interpreting (working experience in a professional BSL interpretation support role) ESSENTIAL COMPETENCIES • Empathy and Understanding: Showing genuine care and empathy is essential. Customers who feel understood are more likely to trust and respond positively to guidance or resolutions, • Clarity and Professionalism: Communicating clearly and accurately, whether on the phone or by email, can make a significant difference. This includes explaining options or next steps in straightforward language, avoiding jargon, and being patient with customer questions., • Consistency and Reliability: Establishing a clear and supportive response that remains consistent across all interactions can reassure customers, especially in sensitive cases where they need to feel valued and secure., • Listening Skills: Often, these customers may need to share more details than usual to feel understood. Actively listening, without rushing, helps in accurately addressing their concerns and identifying suitable solutions., • Organisational skills:You will have excellent attention to detail, time keeping along with strong planning and scheduling abilities, • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks: • Identity check, • Nationality and Immigration Status (including the entitlement to undertake the work we are offering), • Basic Criminal Records Check, • Employment/Academic History Check - for a period three years leading up to your application., • We will require documented evidence of your three-year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us. Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. #Priority

The Role Raising and processing purchase orders Communicating with suppliers via email and phone Monitoring deliveries and chasing outstanding orders Maintaining accurate supplier and pricing records Liaising between purchasing, production, and the sales/customer service team to ensure regular and p

Grow your career with a leader in equipment rental! If you have a passion for tools and equipment and think you would enjoy providing solutions for our customers DIY, gardening, construction or professional tradesperson's needs, we want to hear from you! What you will do: Build customer relations by phone and in person. Process rental orders, handle payments and manage associated paperwork. Contribute to the day to day running of a busy trade counter. Advise customers on the proper use of equipment and demonstrate operation when necessary. Retail sales and merchandising the shop, ensure full stock of products. Liaise with the transport team to ensure equipment availability and timely deliveries. Maintain a clean, organised and safe work area. Ensure delivery contracts are signed and returned. Contact customers about delivery/collection details. Handle general transport admin tasks. What you will need: Previous experience in a similar role. Knowledge of tools and small plant equipment. Good organisational skills and high attention to detail. Excellent communication skills with a strong customer service focus. Actively takes ownership of tasks and takes pride in their work. Good computer skills. The ability to work under pressure in a busy fast paced office KDM Hire is a professional and dynamic business which has grown to become one of the UK and Ireland's leading equipment rental companies. With over 35 years of experience within the industry, our passion remains the same to simply do 'whatever it takes' to deliver quality equipment and services to our customers. We take PRIDE in our work, our customers and our company and we look for people that share our values: Positivity, Responsibility, Integrity, Determination, Energy. Hours of work: Monday - Thursday 7.30am - 5pm & Friday 7.30am - 4pm with 1 Saturday every 4 weeks from 7.45am - 12pm Location: 3 Alexander Road, Castlereagh, Belfast, Co. Down BT6 9HP Salary: Depending on experience We are an Equal Opportunity Employer. #nijobs To be considered for this role please click on the apply via CV button to submit your application

Are you passionate about customer service? Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can. Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers. We are passionate about what we do and therefore looking for people who can provide excellent customer service, have a high level of attention to detail; but most of all, a passion for our business and provide the best customer experience possible. About the role Our call handlers are responsible for answering incoming telephone queries form a wide variety of callers such as clients, IFAs (Independent Financial Advisors), investors and other financial institutions. You will accept account servicing questions on the phone and action the appropriate response, whether to request investigations, give portfolio valuations or update customer account details. Within this role you will gain understanding of the processes and procedures across many different areas of the business and be able to exhibit understanding of the different investment products we work with, such as ISAs, Unit Trusts, Investment Trusts and OEICs. We provide a comprehensive training course, which can last up to 12 weeks, and is a mix of classroom-based and on the phone training. This will provide you with all the support & learning you need to be able to excel in this role. The Ideal Candidate The ideal candidate Customer services experience, either face to face or over the phone Excellent customer service skills, including the ability to learn how to respond to complex customer queries Organised and able to work on own initiative when required Basic computer skills Empathy towards our clients needs A keenness to make a career in the financial services industry We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring diversity of perspective to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense. All offers of employment at SS&C are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful. Skills: Customer Service Finance Call Centre Investments TLNT1_NI

Honeycomb is proud to be working alongside a leading Bank to recruit for Customer Service Administrators, based in Dunmurry. This opportunity is an excellent entry-level opportunity into an established financial institution on a full-time, temporary, ongoing basis. Hybrid working will be available after training, alongside a supportive training programme being provided. Free parking and a fully equipped canteen are available on site. The Role As a Customer Service Administrator, you'll be key in supporting daily operations by providing excellent customer service support to one of Northern Ireland's leading banks. Your responsibilities will include: Managing incoming customers via phone, email and other sources with efficiency and professionalism. Accurately inputting and processing data across internal systems Maintaining accurate records Supporting administrative tasks, including maintaining up-to-date records, document preparation and basic system maintenance The Person If you have a passion for customer service and are searching for your next role to grow your career while working in a supportive team environment. This is the perfect opportunity. Essential: Strong interpersonal skills with excellent communication skills. Strong IT skills and confidentin using bespoke systems. Previous experience in an administrative or customer service role. High level of accuracy and attention to detail. A positive attitude and willingness to learn and develop. Desirable: Previous experience in the banking or financial services sector How to Apply To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Cora Montgomery at the details provided. If you have a disability, which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all. Skills: Banking Customer Advisor Inbound Advisor Customer Service Advisor Dunmurry Customer Assistant WHJS1_NI

Pensions Administrator Trainee September 2026 Register your interest in joining Isios Pensions Administration Trainee Academy, based in our Belfast office, starting in September 2026. Our Academy is designed to support you as you begin your career in pensions, combining structured training, hands-on experience and ongoing support. By registering your interest, youll be the first to know when applications go live, giving you the opportunity to apply as soon as the role opens. Role Profile: Pension Administrator Training Academy As a Pensions Administrator in Isios Pensions Administration Training Academy, you will take part in a structured development programme designed to build the skills and knowledge needed for a successful career in pensions administration. The programme combines classroom learning, hands-on experience, and mentoring, with the aim of progressing into one of Isios pensions administration teams on successful completion. During the programme, you will work within a supportive team environment to process pension scheme transactions, respond to member queries, and maintain accurate records, while developing a strong understanding of UK pensions regulations, data management, and customer service. This role is ideal for someone looking to start a career in pensions, who enjoys problem-solving, working as part of a team, and delivering a high-quality service to customers. We are looking for empathetic, motivated, and reliable individuals who take pride in providing a first-class customer experience. You will be organised, disciplined, and committed to doing the right thing for pension scheme members. Ideal candidates will: have a positive, can-do attitude be customer-focused and caring in their approach be naturally curious and eager to learn enjoy working collaboratively within a team thrive in a dynamic environment where continuous improvement is encouraged If you are enthusiastic about learning, keen to develop new skills, and motivated by making a positive difference for others, this role offers a strong foundation for a long-term career in pensions. The start date for our Academy will be Wednesday 23rd September 2026, and you will be based in our Belfast City Centre office. Office attendance will be a minimum of 4 set days a week (Monday, Tuesday, Thursday & Friday) allowing you flexibility to work from home on a Wednesday. This is a full-time permanent role. What does the role entail? Completion of structured training modules and assessments, fully supported by an experienced training team Demonstrate understanding of training through practical application, show understanding of end-to-end processes. Processing member lifecycle events (e.g. transfers, retirements, and deaths), using pensions administration software to manage workflows and calculations Calculate members pension benefits Respond to member queries via email, phone, or post, within set timeframes Provide clear, jargon-free information and support to help members understand their pension Ensure adherence to internal processes, controls, data protection policies and regulatory requirements. Work as part of a team to process cases within set timescales. Participate actively in team meetings, contributing ideas and fresh perspective What were looking for We dont expect you to have pensions experience were looking for the right attitude, eagerness to learn and your potential to succeed. Maths and English GCSEs (or equivalent) in Maths and English at Grade C / 4 or above Great attention to detail enjoys working carefully, following steps, and taking pride in getting things right Confident with IT comfortable using computers and everyday tools like Word, Excel, email and other online systems Customer-focused friendly, approachable, and happy helping people Strong communication skills able to speak and write clearly, listen well, and explain things in a simple way Team-player enjoy working with others and feel positive about feedback and learning from it Trustworthy understand the importance of keeping personal information private Willingness to learn a positive attitude, curiosity, and openness to trying new tasks and developing new skills

Are you passionate about customer service? Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can. Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers. We are passionate about what we do and therefore looking for people who can provide excellent customer service, have a high level of attention to detail; but most of all, a passion for our business and provide the best customer experience possible. About the role Our call handlers are responsible for answering incoming telephone queries form a wide variety of callers such as clients, IFAs (Independent Financial Advisors), investors and other financial institutions. You will accept account servicing questions on the phone and action the appropriate response, whether to request investigations, give portfolio valuations or update customer account details. Within this role you will gain understanding of the processes and procedures across many different areas of the business and be able to exhibit understanding of the different investment products we work with, such as ISAs, Unit Trusts, Investment Trusts and OEICs. We provide a comprehensive training course, which can last up to 12 weeks, and is a mix of classroom-based and on the phone training. This will provide you with all the support & learning you need to be able to excel in this role. The Ideal Candidate The ideal candidate Customer services experience, either face to face or over the phone Excellent customer service skills, including the ability to learn how to respond to complex customer queries Organised and able to work on own initiative when required Basic computer skills Empathy towards our clients needs A keenness to make a career in the financial services industry We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring diversity of perspective to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense. All offers of employment at SS&C are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful. Skills: Customer Service Finance Call Centre Investments

Why Apply for this? Hybrid working Study support available 31 days Annual leave that increases over service Supportive team environment with opportunity for development Varied role with involvement in finance, systems, and client interaction An excellent opportunity has arisen for an Accounts Assistant to join a leading property organisation. This role offers exposure to both purchase and sales ledger within a fast-paced environment, providing strong development opportunities for candidates looking to broaden their experience across transactional finance. About the Job Reporting to the Finance Team, the successful candidate will be responsible for and assisting with completing the following duties: Manage a high volume of supplier invoices Prepare and process supplier payment runs while maintaining accurate supplier records within internal systems Reconcile supplier statements and resolve any discrepancies in a timely manner Generate and issue client statements through internal systems for property sales, lettings commissions, management fees, and related services Post and allocate incoming payments including bank transfers, card payments, and other methods Maintain accurate customer accounts and monitor tenant debtor reports Support credit control activities and follow up on overdue balances via phone and email Assist with bank reconciliations and support month-end procedures, including reconciliations and reporting of outstanding balances Ensure all financial transactions are recorded accurately and in line with company policies Work across property CRM and accounting systems, identifying discrepancies and supporting resolution Assist in improving invoicing, payment, and financial processes Your Skills & Experience Previous experience within an Accounts Assistant, Accounts Payable, Accounts Receivable, or finance administration role Experience working in a high-volume transactional finance environment Strong attention to detail and ability to maintain high levels of accuracy Strong organisational and time management skills Proficiency with accounting software and financial systems Strong communication skills with the ability to liaise with clients, suppliers, and internal teams For further information on this opportunity or if you are considering the next step in your career, get in touch withOllie Mairs at HireIQ in complete confidence. Skills: Accounts Payable Invoicing Benefits: Work From Home

VANRATH have partnered with a well-established and growing supplier within the construction supplies sector across Northern Ireland. The organisation is looking to recruit an Internal Sales Representative for their trade counter serving the construction industry. The successful candidate will work within the company's Belfast branch. This is an excellent opportunity for a customer-focused individual to join a busy and supportive team environment. If you have experience in customer service or sales and enjoy working in a fast-paced setting, this could be a great fit for you - This role is full-time and permanent. Salary: ~£27,000 + commission (£30,000 - £32,400 OTE) Responsibilities: Bringing together a passion for customer service and a proactive approach to sales, you will take personal responsibility for: Providing a warm and professional welcome to all customers at the trade counter. Taking the time to understand customer needs and offering appropriate product advice. Processing transactions accurately using point-of-sale systems, including handling payments and issuing receipts. Identifying opportunities to upsell additional products and maximise sales. Maintaining an organised, clean and well-stocked trade counter area. Monitoring stock levels and replenishing shelves as required, escalating low stock levels to management. Handling customer enquiries both in person and over the phone in a courteous and efficient manner. Processing customer orders for collection. Supporting colleagues during busy periods to ensure a smooth and efficient service. Assisting with general warehouse duties as required. The Ideal Candidate: The ideal candidate will have experience in a customer-facing or sales-led environment. You will be self-motivated with strong organisational skills and the ability to manage multiple tasks effectively. A good KPI-focused sales background Basic numeracy skills and attention to detail are essential for handling transactions accurately. You will be confident in upselling products in a helpful and consultative manner. A positive attitude and willingness to support the wider team is key. Check out some of your candidate feedback- ''I would highly recommend Vanrath. Very friendly and helpful staff. They very informative and kept me up to date throughout the interview process and answered any questions I had.'' ''I was contacted by VANRATH in regards to a job I had applied for. They were extremely helpful and gave me a number of positions to apply for. They had interviews set up in a number of hours and I secured a position within days. They kept we well informed throughout the process and has continued to touch base after I have started my new role. Couldn't recommend enough.'' ''The team at VANRATH were extremely helpful in helping me find my new role. They kept me up to date on my application and provided excellent advice throughout the interview process. Overall the process could not have gone smoother or any quicker and I would definitely recommend reaching out to them if you are on the lookout for a new role.'' Skills: Sales Sales Representative Sales Consultant Construction Trade Counter Benefits: Uncapped earnings potential discounts TLNT1_NI

Job Title Sales Manager Business Function Sales Location Millennium Way Belfast. Reports To Managing Director Job Purpose The Sales Manager will be accountable for securing new packaging business across, although not limited to, the FMCG/retail, licensed, wholesale distribution and foodservice/QSR sectors. Reporting to the Managing Director, the Sales Manager will secure and support the delivery of the companys net sales and net profit budgeted targets on an international scale. The Sales Manager will also ensure after-sales account management service to new clients and will be expected to grow sales turnover through maximizing packaging and labels portfolio sales outside of the UK and Ireland. Key Accountabilities Identify a new international customer target pipeline Develop relationships with new targeted customer lists and develop these into profitable net sales business for the company. Key account management & joint business planning: updating the Board on customer activities and opportunities. Outreach activities (email & phone) with existing clients and new sales leads. Preparing & reviewing quotes and sales orders ensuring that these meet margin criteria (through CERM). Preparing sales plans and presenting sales reports to the Board. Preparing commercial arguments and presenting these in a professional manner to new and existing clients. Deliver agreed KPI targets through new business development. Supporting factory supply chain and planning teams with accurate customer forecasts. Managing and negotiating price increase discussions with clients. Attend customer visits (on/off site) travel will be required (both within and outside the UK and Ireland). Responding directly to customer queries, confidently and effectively resolving customer service issues. Host new and existing clients on factory site visits and meetings. Develop clear understanding of packaging and labels manufacturing processes Ensure accuracy of all sales data for management reporting Providing support cover for peers during Annual Leave or Absence Ensuring Company policy, procedures and Health & Safety requirements are adhered to at all times Experience & Qualifications Experience A minimum of 5 + years proven experience within a sales/ business development & key account management function, gained preferably within FMCG/retail, licensed, wholesale distribution and/or foodservice/QSR. Demonstrable experience of managing key national/international accounts. Demonstrable experience of delivering new business targets. People Management / Performance Management experience desirable. Must possess Maths & English GCSE standard qualifications. Educational qualifications demonstrating proficiency at A Level, or equivalent standard. Third / higher level (College / University) qualifications are desirable, but not essential. Ideal Candidate: Proven track record in selling & developing new business on a global scale. Excellent attention to detail with the ability to follow detailed processes and procedures. Ability to proactively use your own initiative and prioritise workload whilst maintaining deadlines. Ability to operate effectively and flexibly within a fast-paced environmentand maintain standards whilst working to production schedules. Adaptable to work cross-functionally across the team. Solid problem-solving and decision-making skills . Excellent customer service skills with the ability to maintain long-standing relationships. Professional level of communication and interpersonal skills with the ability to build and sustain effective relationships with employees at all levels and external customers and suppliers. Competent numeracy and literacy skills Competent IT Literacy, with proficiency in MS Office in particular Excel and Powerpoint Willingness to undertake travel when required. Commercially astute & highly confidential. Full clean driving license. BIOPAX ARE AN EQUAL OPPORTUNITIES EMPLOYER TLNT1_NI

About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. HMRC is one of the largest government departments and one of the UK's biggest organisations. We touch the lives of almost every individual and business in the country, collecting over £500 billion each year from more than 50 million customers. Our work is critical to delivering public services, and our people are at the heart of that mission. We are committed to creating an inclusive, supportive, and respectful workplace where colleagues can develop, feel valued, and make a real difference. Job description As a Project Support Officer (HEO), you will play an important role in enabling the successful delivery of projects and workstreams across HMRC. Working with a high degree of autonomy, you will support Project Managers and delivery teams by providing robust project control, governance, and assurance. You will be trusted to manage key aspects of project coordination, ensuring plans are maintained, risks and issues are actively monitored, and progress is clearly reported. You will use your experience and judgement to anticipate issues, resolve routine challenges, and provide effective support that keeps delivery on track. This role is well suited to someone with established project support experience who is confident working across multiple priorities, engaging stakeholders, and contributing to the delivery of complex change. Project Delivery roles are assignment‑based. When assignments conclude or priorities shift, you will be supported to transition into new assignments in line with business demand, offering opportunities to broaden your experience across a range of projects and programmes. Person specification You will bring practical experience from a project or programme environment and be comfortable taking responsibility for key project support activities. You will be expected to: • Support project planning, scheduling, and delivery activities, working proactively with delivery teams, • Maintain effective project controls, including risks, issues, dependencies, and actions, • Produce accurate and timely reporting and management information to support decision‑making, • Provide governance and assurance support, ensuring compliance with agreed frameworks and standards, • Support financial tracking, monitoring, and record‑keeping, • Supporting project planning, scheduling, and coordination activities across one or more workstreams, • Maintaining effective project controls, including risks, issues, dependencies, and actions, • Using Microsoft Office applications confidently, particularly Excel for tracking and reporting, and PowerPoint for producing project updates and packs, • Communicating clearly and effectively, both verbally and in writing, with the confidence to escalate issues or challenge constructively where appropriate, • Providing robust administrative and governance support in line with agreed project frameworks and standards, • Supporting financial tracking, monitoring expenditure, and maintaining accurate project records, • Managing competing priorities and deadlines with strong organisational skills and attention to detail, • Waterview Park, Washington - moving to Pilgrims Quarter, Newcastle, • Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle, • Centenary Court, Bradford - moving to 7 and 8 Wellington Place, Leeds, • Telford Plaza, Telford - moving to Parkside Court, Telford, • Delivering at Pace, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV including your job history and previous experiences, highlighting your experience, key achievements and demonstrate how you meet the the job role including any relevant qualifications. • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. HMRC is the UK's tax, payments, and customs authority, and we have a vital purpose: we collect the money that pays for public services and help families and individuals with targeted financial support. With one of the largest organisational change portfolios and a new government that's committed to raising over £5bn additional revenue through address non-compliance, this is an exciting time to join the Transformation Directorate within Customer Compliance Group (CCG). Within CCG Transformation, we turn ideas into action, delivering and influencing change to improve tax compliance. A significant part of our role is working with the wider HMRC portfolio of projects and programmes including Making Tax Digital and the Single Customer Account Programme as well as those that are CCG-led such as Digital Disclosure Service, Self-Assessment Risking and Strategic Returns Analysis Tool projects, to support the end-to-end change lifecycle of business-critical systems from early design through to business readiness and embedding activity. At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. Job description You will provide administrative and corporate support to the Assistant Director and Senior Business Partners. As well as being involved in a rich variety of project work, leading on your own sub-stream of activity within the team where appropriate. You will support all governance activity that is carried out within the Business Partnering Team. You will support the development of critical CCG and broader HMRC relationships and assist in updating the partner plan for TD to underpin the successful delivery of the Transformation Directorate portfolio. You will support on exciting formative work including assisting in setting up the cross-HMRC partner management and horizon frameworks. You will build and maintain close stakeholder relationships with key partners to identify and influence emerging change initiatives at the earliest possible stage. You will support all Business Partnering governance boards, managing all aspects of templates, outputs and membership. You will support input into our horizon scans and partner plans across the Department and work closely with senior Business Partners to ensure comprehensive and effective engagement in all the critical areas identified in our partner mapping and horizon scanning work. Role title in post will be: Deputy Business Partner Person specification Essential Criteria • The ability to work with and influence multiple, disparate partners and prioritise requests, actions and results whilst developing excellent relationships., • Analytical thinking, structured problem-solving skills, outstanding communication skills via all mediums., • Confidence in using applications such as Excel, PowerPoint, Office 365 and SharePoint., • PRINCE2 qualification, • APM or equivalent Project Management qualification, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV including your job history and previous experiences. Your CV should cover up to your last 5 roles, detailing your responsibilities and key achievements (max 100 words per role), • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. FIS is home to a wide range of people with a variety of skills and professional backgrounds - including accountants, cybercrime specialists, criminal justice professionals, tax professionals and operational delivery teams to name but a few. We use a range of powers and approaches to protect funding for UK public services, investigating the most harmful tax cheats and ensuring none are beyond our reach. We target a variety of threats, including complex offshore evasion, international smuggling of illicit excise goods, exports of controlled weapons and technology, labour market abuses, money laundering, VAT and Self-Assessment repayment frauds and a host of other fraudulent attacks. The Economic Crime (EC) deputy directorate brings together our Supervision, Proceeds of Crime Operations and Illicit Finance teams and forms an integral part of the HMRC Serious Fraud Strategy. Working closely across the department and the wider Law Enforcement community, using specialist expertise and modern technology we put illicit finance at the centre of operations. Our operational teams tackle the financial aspects of cases that will ultimately deter, disrupt, and remove assets from tax fraudsters to level the playing field for the honest majority. EC has several specialist teams who perform unique functions within HMRC, but which are common to other areas of the public sector. For more information about our Directorates, Lines of Business and some of our roles, please visit the FIS Careers pages (HMRC - Fraud Investigation Service , Civil Service Careers). Job description At HMRC, we're looking for 2 talented Senior Financial Investigators to play a crucial role within FIS Economic Crime Operations, specialising in complex financial investigations under the Proceeds of Crime Act (POCA) 2002 and Criminal Finance Act 2017. This position requires expertise in identifying, preserving, and recovering criminal assets across global jurisdictions, often involving sophisticated networks and multiple legal challenges. The role demands analytical precision, legal knowledge, and collaborative skills to work effectively with internal and external stakeholders. Financial Investigators contribute directly to HMRC's mission of tackling economic crime and ensuring criminal assets are identified and recovered, ultimately protecting the UK tax system and public finances. The position offers opportunities to lead challenging investigations, develop specialised expertise, and make a significant impact on economic crime enforcement while working within a supportive and diverse team environment. Your responsibilities will include, but are not limited to: • Lead complex financial investigations by developing and implementing effective financial and enforcement strategies to maximise asset recovery, strengthen operational response, embed best practices, and foster innovation and collaboration., • Exercise legal authority as an Authorising Officer for Production Orders, financial investigative orders, and warrants in accordance with POCA 2002, the Criminal Finances Act 2017, relevant case law, and Codes of Practice., • Drive intelligence-led investigations by gathering and analysing intelligence and evidence to support both civil and criminal financial recovery efforts, with a focus on identifying and recovering criminal assets., • Apply legislative expertise to maximise recovery opportunities, including the use of Part 5 recovery powers, listed asset seizures, and Account Freezing Orders., • Prepare and present cases for court, including drafting documentation and providing evidence as required., • Provide technical guidance on Economic Crime matters. Participate in relevant steering groups, and acting as a Single Point of Contact (SPOC) for wider FIS/HMRC., • Collaborate across disciplines, working with tax professionals, forensic accountants, civil recovery and insolvency experts, and wider Economic Crime teams to identify and implement alternative recovery methods., • Ensure operational readiness by supporting deployments and making accountable decisions within the Criminal Justice System., • Maintain accurate records, ensuring Management Information and case management systems are consistently updated and compliant., • Provide strategic input by participating in steering groups, offering technical guidance on economic crime matters, and acting as a Single Point of Contact (SPOC) for wider FIS/HMRC., • Champion continuous improvement by reviewing business processes, identifying efficiencies, and recommending and implementing changes., • Maintain professional accreditation with the NCA Proceeds of Crime Centre and complete all required training to ensure ongoing compliance and capability., • Exceptional problem-solving skills with a structured and analytical approach to complex investigations., • Strong decision-making ability, ensuring decisions are made at the appropriate level to progress delivery while considering risk and impact., • Innovative investigative techniques, applying creative thinking to overcome challenges and enhance operational outcomes., • Leadership in applying legislation, particularly in the use of new and evolving legal powers to maximise asset recovery. • Working Together, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

Customer Support Executive Staffline Ireland are recruiting for a Customer Support Executive on behalf of a leading park management and booking systems provider. This is a fantastic opportunity to join a forward thinking, dynamic company, as the company is experiencing an exciting period of strong growth within the sector. The Customer Support Executive is a hands-on, client-facing role requiring strong communication skills, technical aptitude, and the ability to problem-solve efficiently in a fast-paced environment. Responsibilities: Assist the Sales Manager and Account Manager with client-related queries and follow-ups Provide first-line support to clients via phone, email, and support ticketing systems Accurately diagnose, manage, and resolve customer queries in a timely and professional manner Deliver a high standard of customer service, ensuring all issues are followed through to resolution Support the onboarding of new clients, including system setup guidance and training Build strong relationships with clients, acting as a trusted point of contact Liaise with internal teams (development, sales, account management) to resolve more complex issues Maintain clear and accurate records of all customer interactions Identify recurring issues and proactively suggest improvements to processes or the product Assist with general administrative and operational tasks as required Any other duties role may involve Person Specification: Strong communication skills (both written and verbal) Experience in a customer support or client-facing role Confident handling multiple queries across different channels Strong problem-solving ability with attention to detail Good working knowledge of Microsoft Excel Technically minded, with the ability to quickly learn software systems Well organised and able to prioritise workload effectively Ability to work under pressure and meet tight deadlines Self-motivated with a proactive approach to work Desirable Criteria: Experience working with SaaS platforms or booking/reservation systems Previous experience in the hospitality, tourism, or campsite sector Familiarity with CRM or ticketing systems The Rewards The successful Customer Support Executive will enjoy a competitive salary depending on experience. Location The Customer Support Executive role will be based in Belfast. To be considered for this position, please forward your CV to Ross McConville at Staffline Ireland by clicking on the APPLY button on this page and attaching your CV. The Staffline Ireland Specialist Team is a dedicated division within Staffline Ireland, focused on providing Permanent, Contract & Temporary staffing solutions across; Construction, Engineering, Accountancy & Finance, Financial Services & Insurance, Health & Safety, HR, IT, Sales & Marketing, Senior Manufacturing, Procurement & Supply Chain & Medical, Health & Social Care. Skills: Account Management Sales Support Technical Support

Fire and Security Engineer Covering BT postcodes £35k-£40k basic Company van, overtime, holidays, Call out To apply for this opportunity you must have or hold the following: • Fire Knowledge (Advanced, kentech and morley would be useful) • Good Knowledge of Intruder alarms • Excellent customer service skills • CCTV IP Knowledge also beneficial • Fault Finding experience • Installation experience • Ability to work by yourself and within a team • Full UK Driving license This company is a well-established organisation in the Fire and Security industry. They offer a wide range of services including design, maintenance and installation of intruder systems, CCTV, and access control. Due to planned growth within the installation and service department, they are now actively looking to recruit an experienced Security Service/Installation Engineers Benefits Include: • Company Vehicle • Mobile Phone • Stand by Allowances • Call out Allowances • Generous Annual Leave • Time and a half plus double time if called out on a Sunday If you are looking for a new challenge and want to work for a forward thinking leading company Who will continue to expand and develop. Please contact George on the listed number (phone number removed) or ideally e-mail with a copy of your current CV...

What do we need from you: Excellent customer service skills Great communication skills, both written and verbal A clear and professional phone manner Strong attention to detail Proficient in Microsoft Office and IT in general Be able to multi-task in a fast-paced environment What we offer you in ret

About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. HMRC is the UK's tax, payments and customs authority, and we have a vital purpose: we collect the money that pays for the UK's public services; and help families and individuals with targeted financial support. HMRC achieves this by being impartial and increasingly effective and efficient in our administration. HMRC helps the honest majority to get their tax right and make it hard for the dishonest minority to cheat the system. The Customer Compliance Group (CCG) is the largest business group in HMRC and is responsible for helping individuals and businesses to get their tax right. We enforce minimum wage, spot risks and prevent fraud. CCG business group is made up of approximately ~30,000 people across 11 directorates, making it a varied business area to work in. Our teams specialise in different areas, to make sure we collect the right amount of tax from individuals and businesses. Our work includes: • Investigating taxpayer records., • Tackling tax avoidance schemes., • Enforcing the minimum wage., • Fraud investigation., • Lead programme delivery - set direction, priorities and outcomes for CCG's H&S improvement programme for visiting activity, aligning delivery with the Group's risk‑reduction goals., • Provide high‑level H&S technical policy advice - give timely, expert advice to directorates and senior leaders, increasing confidence and capability to apply policy and controls in dynamic operational contexts., • Influence and partner at all levels - build trusted relationships across operational and non‑operational business areas, including and not limited to HR H&S, Trade Unions, the HMRC H&S Joint Consultative Committee (JCC) and the HMRC Personal Safety Board (PBS). Engaging with these partners to agree clear actions, plans and embed consistent, practical H&S practice across CCG., • Strengthen governance and assurance - actively contribute to CCG and cross‑HMRC governance forums; use insight and MI to inform decisions, track risk and target improvement at scale., • Lead people and build capability - lead, coach and develop the H&S team and champion wider capability‑building across CCG, so colleagues and line managers have the knowledge, guidance and support to operate safely., • Drive improvement and cultural change - lead cross‑CCG initiatives that lift maturity in risk assessment practice, leadership behaviours, incident reporting, investigation quality and organisational learning., • Communicating and influencing at senior level - proven ability to engage credibly with senior stakeholders, simplify complex H&S issues, influence decisions, and communicate with clarity in a large operational environment., • Leading delivery and driving change - a strong track record of leading delivery in complex or multi directorate settings - turning plans into results, managing interdependencies and risks, and embedding consistent practice and behavioural change at scale., • People safety & H&S risk management expertise - practical experience applying Health & Safety legislation, risk assessment and controls in dynamic/frontline or operational contexts (e.g., visiting activity), with evidence of improving risk posture, compliance and organisational capability., • Communicating and Influencing, • Delivering at Pace, • Making Effective Decisions, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV including your job history covering up to your last 5 roles. For each role, you should outline your key responsibilities and achievements that demonstrate how your experience is relevant to and suitable for this role (maximum 300 words per role). You will also be asked to list your qualifications in a separate section., • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. HMRC's Wealthy compliance teams ("Wealthy") are responsible for the tax compliance of the UK's wealthiest individuals. Wealthy individuals often have complex tax affairs that present significant challenges to an effective tax administration. Given the size and nature of the tax at risk within the wealthy population it increases the opportunities and risks of non-compliance. Our teams assure the tax paid by wealthy individuals and tackle risks and non-compliant behaviours to ensure that wealthy individuals pay what they owe. This involves a strong, policy, technical and data led approach to promoting compliance and preventing non-compliance that encourages and supports the customer to get things right first time and contributes to the health of the tax system. Within Wealthy, HMRC's High Risk Wealth Team (HRWT) tackle some of the UK's most complex and high-profile tax compliance cases involving high-net-worth individuals. Operating nationally, this specialist team brings together senior tax professionals with broad cross-tax expertise to lead bespoke investigations that often span multiple tax regimes and business areas. Working collaboratively with legal and advisory partners, the HRWT identifies and addresses significant tax risks, often under intense scrutiny and the highest levels of governance. The work is intellectually demanding, commercially sensitive and strategically important, requiring a blend of technical acumen, investigative instinct and a deep understanding of wealth structures and tax planning behaviours. Job description This Grade 7 tax professional role sits within HMRC's HRWT, supporting the High-Risk Wealth Programme (HRWP) and Wealthy Accelerated Response Programme (WARP). The successful candidate will lead on WARP projects and act as a deputy lead on HRWP projects, both of which involve complex, high-value risks associated with wealthy individuals and their connected entities. Working in cross-functional project teams, you'll apply your tax technical expertise to accelerate case progression, overcome barriers and contribute to strategic decision-making. The role is dynamic, collaborative and offers the opportunity to shape outcomes on some of HMRC most challenging compliance cases. We're looking for a qualified tax professional with strong cross tax knowledge and experience in complex compliance or investigations. You'll be confident working across multiple tax regimes, including offshore arrangements and subject to anti-avoidance provisions, and able to apply your expertise to novel or contentious issues. Strong communication and stakeholder engagement skills are essential, as is the ability to work autonomously, adapt quickly, and influence outcomes at pace. This is a great opportunity for someone looking to deepen their technical impact while contributing to capability building and innovation within a high performing national team. This HRWT role will require strong leadership, organisational and communication skills with the ability to adapt to differing customer needs quickly. You will be responsible for: • Leading WARP projects to accelerate issues to resolution., • Supporting the leadership of HRWP projects, deputising as necessary, to co-ordinate and resolve all issues., • Co-ordinating the research of new areas of risk., • Liaising with internal stakeholders to add value to ongoing areas of work., • Learning and adapting to new ways of working. Help build capability within project teams and share knowledge wider across HMRC., • Providing technical or compliance expertise required to progress HRWP and WARP projects. As projects and new risks develop assist with new ways of working to include upstream activity., • Upskilling yourself and other members of HRWT, drawing on often unique issues and on lessons learned from each project., • Demonstrable ability to lead or coordinate complex tax projects and drive timely progress., • Clear and effective written and verbal communication skills with the ability to influence senior stakeholders., • Evidence of building capability in yourself and others through knowledge sharing, learning and professional development., • Chartered Tax Adviser (CIOT), • Advanced Diploma in International Taxation (CIOT), • AIIT (including Paper 4*), • A Consultative Committee of Accountancy Bodies (CCAB) membership qualification including:, • Institute of Chartered Accountants of England & Wales (ICAEW),, • Institute of Chartered Accountants in Scotland (ICAS), • Institute of Chartered Accountants Ireland (ICAI), • Association of Chartered Certified Accountants (ACCA), • Chartered Institute of Management Accountants (CIMA), • Post Graduate full legal qualification - in taxation matters., • Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle, • Working Together, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

Purchasing Administrator Job Title: Purchasing Administrator Department: Purchasing Type: Full Time Permanent 40 Hours Per Week Location: Office Based Belfast BT12 7AL Job Purpose Reporting to the Buyer, you will provide first class, professional administrative support to the purchasing function and its internal and external stakeholders, ensuring that all parties are updated on a regular basis regarding the progression of purchase orders. The role will provide coordination of multiple tasks simultaneously to ensure that suppliers' price, delivery timescales and quality standards are achieved. You will be used to working in a busy administrative environment, with excellent attention to detail and the ability to prioritise. This role offers a clear pathway into a Buyer / Purchasing role for the right candidate, with opportunities to grow and take on more responsibility. The Role Raising and processing purchase orders Communicating with suppliers via email and phone Monitoring deliveries and chasing outstanding orders Maintaining accurate supplier and pricing records Liaising between purchasing, production, and the sales/customer service team to ensure regular and precise communication is maintained Assisting with raising purchase orders for maintenance, repair and operational requirements Supporting the Buyer with project specific administration and data collection Seeking ways in which processes within the department can be improved Adherence to all GDPR policies and standards outlined by the company Adherence to all health, safety, environmental & quality policies and standards outlined by the company Supporting the purchasing/buying team with daily tasks Assisting with stock control and inventory checks General administrative duties within the department What We Are Looking For Strong organisation, time management and communication skills A positive attitude and willingness to learn Proven administration experience desirable Proficient in using all Microsoft Office packages, particularly Excel An excellent level of attention to detail Ability to work as part of a team Ability to proactively use your own initiative and prioritise workload whilst meeting deadlines Ability to operate effectively and flexibly within a fast-paced environment Professional communicator with sound interpersonal skills The ability to build and sustain effective relationships with key stakeholders, both within the company and externally Interested candidates should forward a copy of their CV. Biopax Limited are an Equal Opportunities Employer.

Job Title: Helpdesk and Billing Administrator Department: TOTALIS Maintenance Department, Belfast Reports to: Head of Department Location: Totalis Head Office Employment Type: Full-Time Background Totalis is a private company that has been delivering consistent high-quality solutions for over 20 years to clients in the UK and Ireland. Totalis has developed a one-stop shop approach for clients who require a comprehensive solution to their property portfolio. Providing high-quality solutions to Build, Fit Out and Facilities Management requirements ensures that Totalis is uniquely positioned to add value to projects of any scale. Job Summary The Helpdesk & Billing Administrator is responsible for handling incoming calls and emails from clients, accurately logging maintenance requests, coordinating with field engineers, contract managers and subcontractors, and supporting the billing and invoicing process to ensure timely and efficient service delivery. The role requires strong organisational, communication and administrative skills to manage service requests through to completion, whilst ensuring accurate financial records, invoicing and client account support. Key Responsibilities 1. Customer Communication Act as the first point of contact for clients requesting maintenance services or billing support. Respond promptly and professionally to calls and emails, gathering relevant details for service requests or account queries. Communicate service details clearly to clients, including expected timelines, billing updates and any required follow-up actions. Build and maintain positive client relationships through excellent customer service. 2. Job Logging and Tracking Accurately record all maintenance requests on the Joblogic CRM system. Assign and prioritise service calls based on urgency, location and available resources. Monitor open requests and ensure timely updates are provided to clients and management. Ensure completed jobs are closed correctly with all relevant notes and supporting documentation. 3. Coordination with Field Engineers Dispatch maintenance work orders to engineers based on location, skill and availability. Coordinate and communicate any changes or additional requirements with the field team to ensure efficient workflow. Follow up with engineers to confirm job status, timesheets and completion details. Liaise with subcontractors where required to ensure service delivery standards are met. 4. Billing and Invoicing Raise invoices accurately and in a timely manner for completed works, planned maintenance and quoted works. Ensure all billing information is supported by job sheets, purchase orders and client instructions. Process credit notes, invoice amendments and account queries where required. Assist with debt management by liaising with clients regarding outstanding balances. Maintain accurate financial records in line with company procedures. 5. Record-Keeping and Reporting Maintain accurate and up-to-date records of service requests, engineer assignments, timesheets, invoicing and completion details. Generate daily and weekly reports on maintenance call volumes, response times, job completion status and billing activity. Provide feedback to management on common issues, delays or recurring billing queries to improve service processes. 6. Continuous Improvement Identify and suggest improvements to enhance service delivery, billing accuracy and customer satisfaction. Work with operational and finance teams to implement streamlined processes. Support the development of internal systems and reporting tools. Person Specification Qualifications and Experience Essential: Previous experience in a customer service, support, helpdesk or administrative environment. Experience in billing, invoicing or accounts administration. Proficiency in using helpdesk software, ticketing systems and CRM tools. Good working knowledge of Microsoft Office Suite, particularly Excel and Outlook. Strong administrative skills, including data entry and record-keeping. Desirable: Experience in a maintenance, construction or facilities management environment. Familiarity with Joblogic or similar CAFM/CRM systems. Understanding of purchase orders, supplier invoices and credit control processes. Skills and Abilities Essential: Excellent communication skills, both verbal and written. Strong numerical accuracy and attention to detail. Ability to prioritise and manage multiple tasks efficiently. Strong organisational and time management skills. Problem-solving skills and ability to work under pressure. Good listening skills with a professional and patient approach. Desirable: Ability to adapt to new systems and technology quickly. Advanced Excel or reporting skills. Proactive approach to identifying and resolving issues. Personal Attributes Essential: Reliable and punctual with a strong work ethic. Positive, can-do attitude with a focus on excellent customer service. Ability to work independently as well as part of a team. Willingness to learn and develop skills within the role. Professional and approachable demeanour, especially when handling sensitive customer or financial matters. Additional Requirements Essential: Willingness to undergo training and continuous professional development. Flexibility to support business needs across departments where required. Benefits: Laptop Mobile Phone Paid Holidays Parking Pension Fund

Your new company A public sector organisation is recruiting for a Band 3 Emergency Department Support Officer based in the Royal Victoria Hospital. This is a full time night shift position Your new role As an Emergency Department Support Officer, you will play a key role within a busy multi-disciplinary team, ensuring a smooth, welcoming and well-organised environment for all patients who attend. This is a varied position combining clerical support, hospitality, stock management, tidiness, and coordination of basic maintenance will be the first point of contact for patients arriving to the department-providing a professional, friendly welcome and guiding them through the next steps. Working alongside clinical and administrative staff, you will help maintain a safe, clean and efficient environment while ensuring patients feel informed, respected and comfortable throughout their visit. Key responsibilities include:General Duties Deliver excellent customer service and greet patients warmly on arrival. Communicate effectively with clinical teams to support patient care needs. Help maintain a safe, tidy and organised department, including monitoring equipment and the environment. Keep patients informed of delays or changes to their care pathway. Manage departmental stock levels and ensure supplies are readily available. Clerical Duties Respond promptly to phone calls and patient enquiries. Take arrival details for ambulance patients. Maintain notice boards and dispose of outdated materials. Book patient transport (e.g., ambulance services, taxis, family arrangements). Follow-up on test results were required. Maintain clerical stock and order supplies as needed. Page specialist teams when requested. Provide cover for other reception areas during staff shortages. Manage confidential waste and scan essential patient documentation in real time. Report IT issues and follow up to resolution. Cleaning & Environmental Support Help ensure a clean, safe and presentable department at all times. Alert staff to required cleans or spillages. Keep workstations and storage areas tidy and organised. Report cleanliness issues promptly to senior staff. Assist with linen management, scrub suit levels and general equipment checks. Coordinate minor maintenance requests with Estates teams. Catering Support Liaise with kitchen and nursing staff regarding meal requirements. Report catering issues where necessary. Training & Development Participate in mandatory training and regular appraisal. Continue personal development to support service needs. Undertake training related to supplies, systems and departmental processes. What you'll need to succeed Essential: Four GCSEs (A-C / 9-4) including English OR at least two years' administrative experience. Experience using Microsoft Office applications. Strong communication skills and a professional approach. Ability to work effectively within a team. Strong organisational skills with the ability to prioritise tasks. Ability to remain calm and efficient in a fast-paced environment. Initiative and problem-solving skills. Desirable: Experience working in a healthcare or multi-disciplinary team environment. What you'll get in return Belfast- based in Royal Victoria Hospital Full-time role- night shift rota £17.22 per hour Full time role with immediate start What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Skills: Admin Emergency Dept Customer Service Benefits: £17.22 per hour

Client Support Associate Location: Belfast (Hybrid) Reporting to: Client Support Manager Salary: Competitive About the Company Our client is a fast-growing SaaS organisation supporting global enterprises in transforming how they manage finance, tax, and regulatory reporting. Their cloud-based platform simplifies complex compliance processes and enables senior finance leaders to unlock real business value. The Role We're looking for a motivated and customer-focused Client Support Associate to join a dynamic support team. You'll act as the first point of contact for clients, resolving issues, managing service requests, and delivering an outstanding customer experience. This is an excellent opportunity for someone who enjoys problem-solving, working with technology, and engaging directly with clients in a fast-paced environment. Key Responsibilities Client Support & Service Delivery Act as the first point of contact for client incidents and service requests Log, categorise, and prioritise tickets in line with SLA targets Resolve issues at first contact where possible Own and manage tickets throughout their lifecycle, providing regular updates Communicate clearly and professionally via email, phone, and video calls Collaborate with internal teams to escalate and resolve complex issues Customer Experience & Engagement Deliver a high standard of customer service with a proactive approach Support onboarding of new clients through training sessions and webinars Provide ongoing guidance and education to clients on platform usage Identify recurring issues and suggest improvements Knowledge Management & Training Contribute to and maintain internal and client-facing knowledge bases Create and update training materials, FAQs, and troubleshooting guides Deliver client training sessions and webinars Performance & Continuous Improvement Meet SLA targets for response and resolution times Maintain high customer satisfaction levels Stay up to date with new features, technologies, and industry trends Skills & Experience Technical Skills Experience with service desk tools (e.g. Zendesk, Freshdesk, Jira Service Management or similar) Strong Microsoft Office skills, particularly Excel SQL or similar experience is desirable Technical writing/documentation skills Core Competencies Excellent communication skills (written and verbal) Strong problem-solving and analytical ability Ability to explain complex concepts in a clear, user-friendly way Highly organised with strong attention to detail Ability to prioritise and manage multiple tasks under pressure Quick learner with a proactive mindset What's on Offer Hybrid working model (2-3 days in office) Competitive annual leave with service-based increases Pension scheme with employer contribution Health and wellbeing support, including private healthcare and EAP Gym membership contribution Flexible holiday options (buy/sell leave) Technology scheme Regular team events and social activities Enhanced family leave policies Additional lifestyle benefits and perks Why Apply? This is a great opportunity to join a growing tech company where you can build your technical expertise, develop client-facing skills, and play a key role in delivering exceptional customer experiences. Interested? Apply now to learn more.

Reports to: Business Support Manager Company: Brennan & Co NI Location: Unit 6 & 7, Carrowreagh Business Park, Dundonald, Belfast, Northern Ireland BT16 1QQ The Brennan & Co Group, founded in Dublin in 1967, incorporates four companies Brennan & Co, Brennan & Co NI, Brennan & Co SVSand Irish Power and Process Ltd.The Group is a market leader in the supply and servicing of equipment, reagents and consumables along with supply chain management to the Life Sciences, Healthcare, Industrial and Pharmacy sectors in Ireland, Europe and Asia. The Customer Service Representative role is key to the operations of the business. It has a specific focus on our surgical portfolio and will be responsible for building and maintaining relationships with new and existing clients, including public and private hospitals. They will require a high level of attention to detail, customer focus, and an ability to multi-task. This role would be ideal for a strong sales administrator with a background or interest in the medical field with a specific focus on surgical products. This role is based on-site in our Dundonald Office, 5 days a week, 9am-5pm. What you will be doing day to day Responsible for processing large volumes of sales orders, ensuring they are tracked through to delivery, delivered on schedule and that product specialists/customers where appropriate are kept informed throughout the process Maintain a close working relationship with all key parties including customers, suppliers and other departments Adhere and contribute to the development and maintenance of the Standard Operating Procedures for the CSR team and regularly conduct reviews in line with continuous improvement initiatives or business changes Developing product knowledge and showing a keen interest in the surgical portfolio of products. Become a subject matter expert in salesforce CRM Support product specialists with creating opportunities and quotes in the CRM. Responsibility for pre- and post-sales support for clients. Assist product specialist in maintaining accurate opportunity and quote reporting Comply with all internal and external regulatory, legal requirements and processes Manage sales back-order report so that reporting is correct and up to date When buying stock ensure it is within either the set minimum qtys or for a validated new sales order Deal with incoming sales and service enquiries and day to day customer and supplier calls/emails and work with team to provide consistent phone support and cover Provide CRM/ERP data cleansing support? Answering all phone calls and directing all queries Supporting the Warehouse role always ensuring stock accuracy Warehouse cover when required during busy periods and holiday periods including preparing outgoing orders About you Great communication skills, a team player and an enthusiastic approach A strong interest in customer service and order processing Strong IT skills across the MS Office suite Technically minded with a desire to understand customer needs in relation to products Excellent numeric and data entry skills with attention to detail and accuracy 2-3 years' experience in a customer service role with process ordering experience essential If you have used Salesforce before thats great, but if not, we will provide full training Ideally you will have some experience in medical devices or with a company that has a large product portfolio, but we are open to hearing from anyone who feels they might be a good fit, regardless of background.? What we can offer you Up to 10% bonus, paid annually. Pension Contributions Income Protection Death in Service Benefit Sports and Social Club Investment in your professional and personal growth. Skills: Customer Service Sales Support Telephone Skills Call Center Customer Care Customer Support Administrator Benefits: Performance Bonus Pension Fund Parking Death in Service Income Protection Progression Opportunities Sports and Social

About Mitie Mitie Ireland is a leading facilities management, consultancy and professional services company. We offer a range of specialist services including technical services, security, cleaning, industrial cleaning, energy and sustainability, and professional consultancy. Our breadth and depth of services and expertise means that we can help to increase efficiencies, reduce costs, increase sustainability, and improve performance for our clients. We work with a wide range of private and public clients to create great work environments. At the 2025 Facilities Management Awards, our outstanding work was recognised with awards for Client and Service Provider, Best People Development and Excellence in Health & Safety. Mitie Ireland also won Facilities Management Company of the Year at the recent Chambers Ireland in Business Awards 2024. Mitie have been awarded the IBEC Keep Well Mark in and 2025 for our commitment to employee wellbeing and we have also been named in the Top 100 Employers for Wellbeing in Ireland. Mitie were the first FM company to achieve the KeepWell mark for employee wellbeing. We are proud of our diverse workforce and recognise our people through a number of reward and recognition schemes, as well as through our learning and tailored personal development We are Mitie, the future of high-performing places. Location: Belfast, UK Key Responsibilities: Greet clients and visitors with a positive, helpful attitude. Provide excellent customer service. Assisting clients in finding their way around the office. Announcing clients as necessary. Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans. Preparing meeting and training rooms. Answering phones in a professional manner, and routing calls as necessary. Assisting colleagues with administrative tasks. Answering, forwarding, and screening phone calls. Sorting and distributing mail. Scheduling appointments. About You: Proven work experience as a Receptionist, Front Office Representative or similar role Proficiency in Microsoft Office Suite Hands-on experience with office equipment (e.g. fax machines and printers) Professional attitude and appearance Solid written and verbal communication skills Ability to be resourceful and proactive when issues arise Excellent organizational skills Multitasking and time-management skills, with the ability to prioritize tasks Company Benefits: Annual leave purchase scheme (buy up to 5 extra days of annual leave per year). Free virtual GP service. Access to our Employee Assistance Programme (EAP). Mi Recognition Talent Referral Scheme Long service awards Mi Deals (Fantastic savings at high street stores). Bike2Work Scheme. Learning & development (access to 200 courses on our L&D platform). This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. It does not attempt to detail every activity, and should be utilised as a general guide, detailing the minimum requirements and responsibilities of the position. Specific tasks and objectives will be agreed with the post holder following the appraisal process and on an as and when required basis throughout the post holder's period of employment. Mitie is an equal opportunity employer WHJS1_NI

Job type: Perm Rate of pay: £12.71 per hour + benefits Working days:4 days on 4 days off Working hours: Day shift & Night shift available (12 hour shifts) Location: Crumlin road, Belfast What you will do as a Cleaner: Ensure equipment is kept clean, well maintained and in safe working order and meeting all agreed SLAs Build your knowledge and understanding of the designated cleaning area, when the work needs to be carried out and all cleaning equipment and chemicals used on the premises while following Health and Safety requirements Undertake all training required to deliver the cleaning role Work within a team and can work under their own initiative Build positive and productive working relationships with all customers, delivery excellent customer service and seeking ways to continuously improve and exceed expectations. Benefits: Holiday entitlement(options to buy extra holiday) Pension contributions Discount through MiDeals to over 850 high street retailers Cycle to work Save as you earn scheme Virtual GP on hand for you and members of your household Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000! What you need: Ability to communicate and read basic English Previous cleaning experience is desirable but not essential and have a flexible approach to the role You will need to be open, honest, self-driven and determined You'll need to be reliable and hardworking with a professional attitude. Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, well give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year theres a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. Since 1987, Mities 80,000 employees have been maintaining companies globally. We are the UKs leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. WHJS1_NI

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down on daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: Various start dates from June 2026 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! Perks at Work Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GPs, Mental Health Support, Financial Advice, Legal Advice Critical Illness up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor Well look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times Youll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them Were looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, youll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. Youll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the banks way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, youll have experience of working in a customer service environment and managing relationships with customers. Youll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Were also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. #priority

As a Customer Service Advisor at HMRC, you will be the first point of contact for our customers, providing essential advice andassistance,predominantly overthe phone, or email and web chat.Your can-do attitude and passion for helping people will be key, as we fully train you to navigate various conv

A leading sports retailer in the UK is seeking a Customer Service Assistant to enhance customer satisfaction across phone, email, and social media.

Field Service Technician ( Food Industry ) Northern Ireland, Derry, Newry, Donegal, Dundalk OTE £65,000 + Company Car + Fuel Card + Door-to-Door Pay + Overtime An excellent opportunity for a Technician / Engineer from a electro-mechanical to join a well-established manufacturer of packaging machinery. On offer is a varied, autonomous role where you will act as the main technical representative across Ireland, receiving full training at the UK plant and becoming the go-to engineer for the region. This company, operates with a close-knit team and is looking to strengthen its service function following, offering long-term stability and technical development within a two-tier technician structure. The day-to-day responsibilities of this role include servicing and maintaining specialist packaging machinery, carrying out mechanical and electrical fault finding, completing service documentation, and travelling to customer sites across Ireland. The ideal candidate will have strong multi-skilled electrical and mechanical experience, with a background in field service or industrial machinery. They should be confident working independently while also being a reliable and collaborative team player. The Role: Field Service Technician, Service Engineer, Maintenance Engineer and related job titles encouraged to apply Servicing and maintaining food packaging machinery Electrical and mechanical fault finding Tool servicing and completion of service paperwork Covering Ireland with stay away included 40-hour week The Person: Multi-skilled electrical and mechanical experience Field service or industrial machinery background Able to work independently and as part of a team Based in Northern Ireland Willing to travel and stay away during the week BBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates

Complaints Handler - Financial Services (Remote) Salary: From £30,000 per annum Location: Remote (must be UK-based) Contract: Permanent, Full-Time Shifts: Mon-Sat, 8am - 8pm, 40 hours per week Start Dates: Various throughout 2026 Must have minimum 12 months complaints experience in a financial services environment. About the Role We are seeking highly motivated and customer-focused individuals to join our team as Complaints Handlers within a regulated financial services environment. This is a fully remote opportunity offering stability, structured training, and long-term career development. You will be responsible for managing and resolving customer complaints, including moderately complex and regulated cases, ensuring fair outcomes and excellent service delivery at every stage. Training & Development 2 weeks initial training 2 weeks Grad Bay supported environment Ongoing development through structured training and coaching Key Responsibilities Handle and resolve customer complaints in line with regulatory requirements and internal policies Investigate complex cases, ensuring fair and timely outcomes within SLA deadlines Communicate clearly with customers via phone, email, and written correspondence Prepare reports, letters, and case documentation to a high standard Manage multiple cases effectively, prioritising workload and deadlines Identify potential customer retention or improvement opportunities Maintain accurate records and produce data-driven reports Adhere to compliance frameworks, risk controls, and internal procedures at all times Essential Experience Minimum 12 months' complaint handling experience in a UK financial services regulated environment Strong verbal and written communication skills Excellent telephone manner with the ability to build rapport and trust Proven ability to manage workloads and meet deadlines Skilled in objection handling while maintaining professionalismBackground Checks All offers are subject to satisfactory completion of: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions Checks Any additional role-related screening Why Join Us? Fully remote working Structured onboarding and support Competitive salary Opportunity to grow within a regulated financial services environment Dynamic and fast-paced role with real impactDisclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database

Customer Service Representative Belfast (Hybrid after probation) £24,784.50 + Bonus + Brilliant Benefits Hours: Mon-Thur: 08:45 - 16:45 + Fri: 08:15 - 16:15 We’re looking for a confident, customer-focused individual to join a fast-paced Customer Service team. If you thrive on helping people, enjoy juggling a variety of tasks, and take pride in getting things right first time, then this could be the role for you. You will be the first point of contact for customers:- • Delivering helpful and professional support across everything from orders and deliveries, • Managing calls and emails and ensuring that customer orders are processed, • Ensuring that customer details are updated on inhouse system, • Resolving issue’s promptly and ensuring the customer is updated at every step We require some with: • Previous customer service experience with a genuine passion for helping people, • Confident, professional communication skills (especially over the phone), • Strong attention to detail and problem-solving ability, • Experience with CRM systems (Salesforce preferred) and order management systems (SAP/AS400), • If you have knowledge of the Optical industry this would be beneficial, • A proactive, “can-do” mindset with a focus on hitting targets and exceeding expectations What you’ll get in return: • Quarterly bonus scheme (up to 6% annually), • 33 days holiday (rising to 38 with service), • Hybrid working (3 days office / 2 days home after probation), • Employer pension contribution (up to 4%), • Healthcare plan (company funded), • Share scheme, • Free eye test & discounted glasses/frames If you feel you have the skills and attributes to be successful in this varied and interesting role, please get in touch as soon as possible. Plum Personnel is a recruitment consultancy providing recruitment and employment services for job seekers and employers in Solihull, Birmingham, Coventry and Warwickshire. We are totally committed to the principles of equality and diversity in recruitment and employment and our recruitment process is always based on your relevant skills, potential and achievements for the job advertised. Your application will be carefully considered in line with the skills, experience and knowledge required for this role and other similar jobs that may be of interest. We will contact you within 48-hours of your job application if you are selected. If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion

TPS Parts Sales Executive Who are TPS? TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, KODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development. Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide. About the Role What will you be doing? As a Parts Sales Executive you will be working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre Achieve personal KPIs and revenue objectives with target customers Accurately identify parts to meet the customer sales requirements Utilise all product promotions effectively to achieve specific targets set Identify and leverage potential sales opportunities within customer base Maintain own product knowledge and awareness of competitor activity Build strong working relationships with customers through regular contact with them on the phone and via face to face visits Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice Provide timely communication to customer on their credit status Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales Handle incoming calls and customer enquiries within KPIs, using the approved greeting Ensure the proper and accurate use of all systems to search and order parts Complete all required documentation accurately and promptly Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual Requirements What are we looking for? A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment Confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment Passion for providing a great customer service experience Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis Excellent attention to detail and accurate record-keeping IT literate, preferably with a good working knowledge of MS Excel A passion for the automotive industry TPBN1_UKTJ

Our client is seeking a skilled and motivated Sales and Service Advisor to join their reputable independent motor trade business in the Belfast region. The Sales and Service Advisor position offers a fantastic opportunity for those passionate about delivering excellent customer service while supporting sales and workshop operations. This is an ideal position for individuals with experience in customer-facing roles within the automotive industry, looking to develop their career in a vibrant environment. Benefits: Basic salary up to £24,960 per annum Bonus potential of up to £560 per month (OTE £31,680) Monday to Friday working hours, 9am–5pm, with no weekends Full training and ongoing support provided Opportunities for career growth within the branch network Company pension scheme and uniform providedDuties as a : Provide outstanding customer service face-to-face, over the phone, and via email Advise customers on products and services, processing orders efficiently and accurately Manage bookings for trailer hire, towbar fitting, and workshop services as the Sales and Service Advisor Ensure stock is received, displayed correctly, and maintained to optimise sales Assist the workshop team by coordinating workflow and providing timely updates Handle financial transactions including cash, banking, invoicing, and credit processing Maintain accurate administrative and filing systems Uphold health & safety standards and maintain a tidy, professional environmentRequirements: Proven experience in a sales, customer service, or motor trade capacity Strong organisational and communication skills Confidence in handling sales transactions and basic administration A proactive attitude toward customer care and sales support Full UK driving licence (essential) Forklift licence desirable but training can be arrangedIf you are an experienced Sales and Service Advisor with a drive for delivering excellent customer experiences and have an interest in the automotive or trailer industry, this position is an excellent fit. Contact Sam Butcher, Automotive Recruitment Specialist at Perfect Placement covering Belfast and Antrim, today to discover more about this fantastic Sales and Service Advisor vacancy. Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today

Security Engineer – Belfast – £30,000 to £35,000 + Overtime & Standby Pay Security Engineer Package Overview: • £30,000 – £35,000 basic salary + overtime, standby and call-out earnings, • Full-time, permanent, • Covering Belfast & the surrounding areas, • Company van, fuel card, tools, laptop and mobile phone provided, • Ongoing training, manufacturer certifications, and clear career progression, • Opportunity to work on high-profile security installations across multiple sectors Security Engineer Company Overview: Our client is a well-established electronic security systems provider with a strong industry presence and a large, skilled workforce operating across multiple regions. They specialise in the design, installation, commissioning, and maintenance of integrated security solutions across a wide range of commercial, industrial, and public sector environments. Security Engineer Role & Responsibilities: • Service, fault find, maintain, install, and commission electronic security systems across multiple client sites (Access Control, Intruder Alarms, Perimeter Intrusion Detection Systems (PIDS) & CCTV systems), • Respond to reactive call outs, including participation in an on-call/standby rota, • Turnstiles and entry control systems, • Ensure all work is completed in line with health, safety, and compliance standards, • Provide technical support and guidance to clients and internal teams, • Complete system testing, commissioning documentation, and handover reports, • Maintain strong customer relationships through professional on-site delivery Security Engineer Skills & Experience: • Proven experience as a Security Systems Engineer within a similar role, • Hands-on experience with installation, commissioning, and fault finding, • Experience working with access control, CCTV, intruder alarms, and perimeter systems, • Automated Gates and Barriers experience is desirable, • Knowledge of systems such as Nedap (desirable), • 18th Edition qualification (essential), • Full UK Driving Licence or equivalent (essential), • Willingness to participate in standby/call-out rota, • Ability to pass enhanced DBS check due to nature of work DON’T MISS OUT ON THIS GREAT OPPORTUNITY – APPLY NOW Get Staff acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful

Telematics Engineer (Field Based) When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. We are looking for a Telematics Engineer to provide continued support to our growing and established customer base within Belfast and the surrounding areas. You will have access to many of our benefits, including annual shift allowance in addition to your salary, annual pay reviews, company vehicle, with laptop, mobile phone and tools provided to ensure you are fully equipped in your new role. Are you an experienced Telematics Engineer looking for a new opportunity and challenge? How about the opportunity to join a market leading telematics company, that works with many household names, such as McLaren, Tesco, Harrods, Stobarts, JCB, Dominos To name a few! A Day in the Life of Dont just take our word for it, read Jacks story which gives a glimpse into the training, typical day and highlights being an Engineer at Microlise. You can read Jacks blog via the link here ! What will you be doing? Ensure Microlise product portfolio is full integrated into our customers assets Timely visits to customer sites to undertake the installation, servicing and continued support of our product suite Completing survey visits and identifying suitable solutions Completing QA (quality assurance) visits on Microlise products and peripherals in customer assets Inventory management Responsible for the upkeep and safety of your vehicle and all provided tools /equipment Liaise with customers at all levels Provide support to your peers and contractor resource where required Ensure administration is concise, accurate and professional Adhere to all internal process and procedures Report on statistical information when required What are we looking for? Demonstrable experience in a similar role; auto electrics and/or telematics Full UK Driving Licence Experience of working to Service Level Agreements and Operational Schedules Understanding of vehicle wiring diagrams and ability to interpret these Evidence of strong customer service skills with a professional approach Good interpersonal and communication skills, with the ability to adjust style to relevant audiences Be able to work autonomously, solve problems independently and adhere to agreed processes Take pride in what you do ensuring quality and accuracy Valid Passport for travel Working Pattern This is a field based role working remotely on our customer sites. Our Field Engineers work shifts on a rota basis, including weekends, to suit the requirements of our customers. Full details regarding our working patterns can be discussed at the interview stage, and upon application you will be provided with an example of a typical rota. Whats in it for you? Full support and training to ensure you are well equipped to succeed in your role Company vehicle, shift allowance, laptop, mobile phone and tools provided Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more 33 days holiday, including bank holidays, increasing year on year to 38 days, then further increases with length of services Life Assurance, 4 times your annual salary Free Costco membership, 20% off EE mobile and line rental, and other discounts with Reward Gateway Invested in employee health and well-being with over 20 mental health first aiders in the business Employee Assistance Programmes Great staff extras: Easter eggs, yearly BBQ, Christmas gifts, annual staff awards and many more incentives Great Place to Work certified We have been recognised by the global authority on workplace culture, so come be a part of our success Best Workplace in the UK for Development, Technology, Wellbeing and Women Recruitment Process For successful candidates, interviews will take place whilst the advert is still live; so dont delay getting your application in! Please note: The successful candidates job title will be Technical Hardware Engineer in line with our organisational structure. TPBN1_UKTJ

Customer Service Advisor - Permanent Office based Belfast This is an amazing opportunity to join one of the N Ireland's and ROI's leading Healthcare Providers that offers excellent career prospects and a positive working culture. Benefits inculde full private medical health cover plus 35 days leave and modern office facilities inc Gym and mega Canteen! NB* "No candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you" As Appointments Advisor you will be resposible for dealing with all inbound calls to the department. The roles encompass the backbone of the patient pathway process and successful candidates will gain first-hand knowledge of how each department facilitates the patient’s journey from initial enquiry to discharge. Job Title: Appointments Advisor - Patient Services Call Team Contract: Full time, permanent Hours: 37.5 per week M-F (9-5 or 10-6 ) Sat rota basis 9-3 Salary: £24,855 per annum. Job Summary: As an Appointments Advisor, you will be responsible for ensuring the smooth and efficient transition of all patients from initial enquiry, through to eventual discharge and follow-up appointments. Appointments Advisors are the first and last point of contact for patients and are therefore responsible for delivering and maintaining the excellent standard of service that oue patients can expect and have become accustomed to. A key part of the role will involve managing a high volume of incoming patient enquiries via telephone, email, and web-based communication. Successfully candidates will quickly become knowledgeable of all aspects of the Group’s service provision and provide accurate and timely advice to all external stakeholders. Another key part of the role will involve the scheduling and management of patient appointments, consultations, and surgical procedures. Appointments Advisors assist with the efficient use of hospital capacity whilst ensuring that all patients are seen in a timely manner that suits their own schedule. We are looking for candidates with strong communication skills who can confidently respond to a high volume of enquiries across a range of clinical areas whilst staying organised and proactive to ensure that patients receive their preferred outcomes. Excellent customer service is something that should come naturally to you along with the ability to display empathy and demonstrate strong listening skills. Key responsibilities: • Accurate record keeping of all interactions will be essential in order that maximum value can be derived from any potential patient enquiry., • Efficient, effective, and focused response to all enquiries via telephone and email while displaying empathy and working to resolve patient queries., • Following up on enquiries by phone and email., • Proactively follow the Patients’ Pathway to ensure Consultations, Investigations, Procedures and Reviews are all booked accordingly., • Process and book all referrals within appropriate time frames., • Scheduling of surgical procedures within specific time scales., • Ensuring that all patient treatment records are accurate and up to date., • Liaising with colleagues across a variety of teams

Vehicle Technicians Would you like to work in a NIGHT SHIFTS MOBILE role, Monday to Friday, based from HOME? Enjoy a fantastic salary package, 33 days holiday a year. Receive ongoing training, working for a main dealer group? THIS IS NOT A ROADSIDE BREAKDOWN ROLE. Recognising the shift in customer expectations and the desire to minimise customer inconvenience, our client is looking for Mobile Service Technicians to work in the local area. You will be working at local business premises and be responsible for carrying out inspection and service routines, repairs, and testing of vehicles in a professional and safe manner, in accordance with dealer and manufacturer standards. This is a great opportunity for you to demonstrate your skills, with the backup and all the benefits of a main dealer group. You will enjoy lots of rewards, from a performance-related bonus to 33 days' holiday plus many company benefits. You will also receive ongoing training to keep you up to speed with the latest technical developments. In addition to receiving a competitive salary, for the right candidate this position will offer: · Industry leading package bonus scheme with uncapped earnings and an upsell bonus · 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme · Fully equipped van · Pension Scheme & Life Assurance · Privilege vehicle purchase scheme · One day each year to volunteer for a charity of your choice · Cycle to work purchase scheme · Access to Perks at Work discount website So, what do we look for from you as a Mobile Service Technician? · An NVQ 3, City & Guilds or equivalent, · Service Technician experience and ideally, you'll also have some main dealership experience · An MOT testing qualification is desirable, but this isn't essential. · A full valid driving licence as a minimum What is vital is that you have the attention to detail to keep standards high. To find out more or to apply for this vacancy you can email (url removed) or call Daniel directly on (phone number removed). We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Mobile Technicians, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valeter, Collection & Delivery Drivers. Mobile vehicle technician. Car Sales Executive, Car Salesperson, Sales Executive, Car Sales, LCV Sales Executive, Commercial Vehicle Sales Executive, Service Advisor, Aftersales Advisor, Service Receptionist, Senior Service Advisor, Service Team Manager, Service Supervisor, STM Automotive Technician, PDI Technician, Service Technician, Senior Technician, Diagnostic Technician, Master Technician, Systems Technician, Qualified Technician, HGV Technician, LCV Technician, Heavy Goods Technician, Light Commercial Technician, Passenger Car Technician, Car Technician, Car Tech, LGV technician, Large Goods Vehicle Technician, Mechanic, HGV Fitter, Fast Fit technician Lots of Motor Trade Jobs throughout the UK Call Us Now for Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more

Relief Social Care Assistant, St Brendan’s, Isle of Barra.Distant Islands Allowance per hour).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independ

If you feel you have skills, experience, and confidence to help us continue to deliver these services, we would like to hear from you. Must hold an SVQ in Social Services (Children & Young People) at SCQF Level 6 (or an alternative SSSC recognised equivalent qualification). If, for example, due to a

While we must balance such requests with the need to ensure the quality of the important services we deliver is not compromised, we will ensure that each request is given careful consideration with a view to achieving a positive outcome wherever possible.