Business Support Administrator
27 days ago
Exeter
Business Support Administrator \n Location: Near TopshamSalary: From £26,250 (DOE)Hours: 36.25 hours per week, across 5 days, including occasional weekend workingContract: Full-Time \n About the Opportunity \n Our client is a successful and growing e-commerce and retail business with a strong reputation for excellent customer service and quality products. Due to continued growth, they are looking to recruit a proactive and customer-focused Business Support Administrator to join their team. \n This is an excellent opportunity for an organised individual who enjoys helping customers, solving problems, and working within a supportive team environment. Full training will be provided, making this a fantastic role for someone looking to develop their career within a thriving business. \n The Role \n As a Business Support Administrator, you will play a key role in ensuring customers receive a seamless experience from order placement through to delivery and after-sales support. \n Key Responsibilities \n\n • Respond to customer enquiries via phone, email, and online channels.\n, • Provide order updates and resolve fulfilment issues promptly.\n, • Process online orders and purchase invoices using internal systems.\n, • Monitor stock levels, supplier lead times, and product information.\n, • Manage customer returns, exchanges, and cancellations efficiently.\n, • Support the wider business with administrative tasks as required.\n, • Maintain high levels of customer satisfaction and service standards.\n\n Skills & Experience \n Essential \n\n • Previous administrative experience.\n, • Strong customer service background.\n, • Excellent written and verbal communication skills.\n, • Good numerical ability and attention to detail.\n, • Ability to manage multiple priorities and work effectively under pressure.\n, • Confidence using IT systems and learning new software.\n\n Desirable \n\n • Experience within an e-commerce environment.\n, • Knowledge of online order processing systems or Shopify.\n\n About You \n The successful candidate will be: \n\n • Positive, adaptable, and proactive.\n, • A confident and professional communicator.\n, • Organised with strong attention to detail.\n, • Calm and solution-focused when dealing with challenges.\n, • A team player who enjoys supporting colleagues and customers.\n, • Flexible regarding occasional weekend working.\n\n Benefits \n\n • Competitive salary from £26,250.\n, • Comprehensive training and ongoing development.\n, • 28 days holiday including bank holidays (pro rata).\n, • Free on-site parking.\n, • Employee discounts and additional benefits.\n, • Flexible weekend working arrangements where possible.\n, • Friendly, supportive, and collaborative working environment.\n, • Regular company social events\n\n \n If you want to learn more about this role Contact George at Reed Devon and Cornwall