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Closing date: 27-10-2025 Customer Team Leader Location: 33 South Street, Isleworth, TW7 7AL Pay: £15.24 per hour including London allowance Contract: 24 hours per week + regular overtime, permanent, part time Working pattern: 3 shifts per week including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you’ll do • Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations, • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected, • Make sure that the store remains safe, legal, and fully operational, • Manage diligence checks and stock accuracy to make shopping a great experience for our customers, • Support your store manager by deputising when they’re not working and delivering a variety of HR processes, • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback, • Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community planThis job would suit people who have, • A genuine care for the needs of customers and members, • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor, • Great people skills, with the ability to build positive relationships with customers and colleagues, • Strong organisational and problem-solving skills, • A desire to learn, grow and develop your leadership skills, • The flexibility to work a range of different shiftsWhy Co-op?, • Full, paid training and dedicated support for your personal development and career progression, • 30% discount on all Co-op products in-store plus 10% discounts on all other brands, • A pension scheme with up to 10% employer contributions, • Wagestream– a money management app giving you access to a percentage of your pay as you earn it, • 36 days of holiday (including bank holidays, pro rata for part time colleagues), • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations, • 24/7 employee assistance service, • Rotas shared three weeks in advance and accessible on your phone

We're looking to expand our showroom team with another sales advisor! This is an exciting role, with a few different responsibilities. Advising customers in store, liaising on the phone with customers booked in for installations, and booking in customers on the day of their appointments. Our showroom offers a massive range of products from car audio & security solutions, to performance and styling parts like wheels, carbon fibre, and exhausts. Full product training can be provided, but basic knowledge and some form of previous industry experience is essential. ROLE WILL INVOLVE: • Assisting customers in store to provide pre and post sales support., • Booking customers in to our workshop for bespoke installations., • Liaising with booked in customers for any changes to appointments., • Be the face of our business and the first point of contact for new customers. ESSENTIAL CRITERIA: • Previous retail or automotive industry experience essential., • Good written and verbal communication skills., • Passion for providing excellent customer service., • Passion for cars is ideal but not required. OTHER DETAILS: • 5 day week / Store hours: 9am-6:00pm Monday-Saturday, • Based in Hayes, West London, UB3 3NF, • On-site free car parking, • Competitive salary depending on experience

Those with experience dealing with customers face to face or over the phone like retail (including fashion, supermarkets and high street shops), hospitality, receptionists, tourism, contact centre/call centre, customer service, sales, delivery or takeaway drivers, restaurant, bar. Our client believe

Sales Development Representative (inbound) Hayes, London Hybrid £30,000 - £40,000 plus uncapped commission We’re looking for motivated, creative, and driven Sales Development Representatives to join our growing team. You’ll focus on qualifying and nurturing inbound leads generated through marketing campaigns, website inquiries, and other demand-generation activities. We’ve already grown to over 1000 clients from warm leads and with your support will be able to help more businesses seeking ways to adopt green initiatives. As the UK’s only B Corp Certified salary sacrifice provider, we’re transforming the future of electric vehicle adoption in the UK through salary sacrifice. Building on that success, we’ve launched The Charge Scheme – an innovative benefit allowing employees to save 20–50% on EV charging via salary sacrifice. Voted 4.9 on Glassdoor and certified by Welcome To The Jungle, it’s never been a more exciting time to join! Key Responsibilities: • Respond promptly and professionally to inbound leads from multiple channels (website forms, phone calls, events, webinars, email campaigns, social media, etc.)., • Identify and qualify leads by understanding their budget, decision making power, specific needs, and timeline for making a purchase., • Deliver qualified meetings to the BDM team with precision including accurate CRM records, detailed notes, and all administrative tasks up to date., • Work closely with leadership, marketing, and the wider team to refine our inbound strategy and drive overall success., • Share recurring customer questions, objections, or concerns to help improve sales enablement materials and marketing campaigns., • Have an understanding of the typical frameworks used in the sales qualification process About you: • At least 12 months professional sales experience, • Proven success in handling inbound leads and the skills required to convert into a meeting., • A strong track record of meeting and exceeding sales targets., • A can-do attitude, ready to help build a brand-new function and take advantage of all the growth opportunities it brings., • Excellent written and verbal communication skills - you’re the kind of person who can represent the company and make a great first impression., • Proficiency with tools like LinkedIn Sales Navigator, CRMs, and lead generation/enrichment tools. Benefits: • Hybrid working with 2 days in the office (Hayes, London), • 25 days holiday plus bank holidays, • Add 1 day holiday per year service + buy / sell up to 5 days each year, • Flexible work policy with options to take into account family care, • Best in class Family Friendly Leave and Pay, • Use our own scheme to lease a vehicle through salary sacrifice and save 40-70% to drive a brand new electric car, • £500 pa. personal development budget, • £100 home office budget, • Bupa healthcare, • Equity options - own a part of the business

Based in our sister company, Tool Store Direct. We're looking to expand our toolstoredirect.com team with another office/website based sales advisor. Speaking to Tool Store customers on the phone and online, discussing what their needs are, and advising them on products to suit. Our Tool Store website offer a massive range of products. This role also involves helping our web team keep our websites updated with the latest products, and processing customers orders online. Full product & website training can be provided, but basic knowledge and some form of previous industry experience is essential. ROLE WILL INVOLVE: • Answer customer phone calls and provide pre and post sales support., • Reply to customer emails and social media messages., • Update customers on the status of their orders, if products werent in-stock at the time, or are special order items., • Be the first point of contact for our business for phone and online customers. ESSENTIAL CRITERIA: • Previous retail or tool industry experience essential., • Good written and verbal communication skills., • Passion for providing excellent customer service., • An interest in tools is ideal but not required. OTHER DETAILS: • 5 day week / Store hours: 9am-6:00pm Monday-Saturday, • Based in Hayes, West London, UB3 3NF, • On-site free car parking, • Competitive salary depending on experience

Indirect Procurement Manager – BPO / Outsourcing / Offshoring | Global Blue Chip Household Name | £60,000 - £70,000 + Bonus | West London (Hybrid) To apply & learn more please contact with your CV. Are you an ambitious procurement professional with experience across either Indirects, BPO, Outsourcing or Managed Services type categories looking to take the next step in your career? This is an outstanding opportunity to join a globally renowned, blue-chip household-name brand that leads the market across multiple sectors. Due to continued growth and expansion, they’re looking for a Strategic Procurement Manager to manage multi-million-pound spend across outsourced and offshore managed services (indirect procurement). These services support multi-channel customer interactions including technology, professional services, phone, chat, ai, social media and email communications - giving you the chance to directly impact the way customers experience one of the most immersive and digitally innovative brands on the planet. You’ll play a key role in shaping the future of managed services delivery and broader outsourced service models to ensure smooth business operations and customer satisfaction. You’ll leverage an international supplier base, drive outsourced transformation, and influence senior stakeholders to achieve better commercial, operational and customer outcomes within a fast-paced and highly collaborative environment. This is a fantastic opportunity to grow your career, gain exposure to high-value contracts, and partner with senior leadership across the business as you help transform a core area of the company’s global strategy. Key Responsibilities: • Manage the full end-to-end sourcing process for outsourced / third party managed services contracts, including RFPs, commercial negotiations, KPIs, and SLAs acting as a focal point for vendor selection., • Develop and implement supplier relationship and performance management (SRM) strategies to maximise value., • Partner with senior stakeholders across the UK and overseas to align procurement with the business’ strategic goals., • Lead negotiations and commercial terms, as well as proactively managing supplier risks., • Support the business’ move to a leaner, more agile vendor base across onshore and offshore locations for communications and overseas contact centres., • Drive long-term savings and service improvements in collaboration with global procurement What You’ll Bring: • 3+ years of strong procurement experience across broad indirects., • Having worked across managed services, communications, outsourcing, technology, contact centres or similar would be beneficial but is not a prerequisite for the role and upskilling can be provided., • Strong commercial awareness and proven contract negotiation skills., • Interest in, or familiarity with how outsourced or offshore delivery models operate effectively., • Ability to manage senior stakeholders with confidence and integrity., • Experience in SRM and tracking supplier performance and governance., • Willingness and enthusiasm to learn more about the business unit and this global giants operations., • Confident working with data & systems like Ariba to manage supplier information and performance This is a genuine career-building role where you’ll work alongside talented professionals in a fast-paced, high-profile team. You’ll have exposure to high-value procurements and supplier challenges, benefit from close mentoring, and grow your expertise in a strategic and global environment. If you’re ready to take the next step in your procurement career, contact Oskar at for a confidential discussion. Key Words: Procurement, Procurement Manager, Sourcing Manager, Category Manager, Senior Buyer, Buyer, Procurement Specialist, Category Specialist, Sourcing Specialist, Category Buyer, Strategic Sourcing Manager, Procurement Business Partner, Indirect, Indirect Procurement, Technology, Tech, Telco, IT, Contact Centres, Communication, Manages Services, Corporate Services, SRM, Stakeholder Management, Ariba, Offshoring, Outsourcing, Outsource, Outsourced, Third-Party, Third-Party Services, Professional Services, West London, South West London, North West London, Heathrow, Hounslow, Brentford, Twickenham, Hammersmith, Chiswick, Hayes, Southall, Feltham, Ealing, Fulham, Clapham, Richmond, Slough, Uxbridge, Surrey, Berkshire, Reading, Watford, Slough, Woking, Wokingham, Windsor, Weybridge, Staines, Kingston, Wimbledon, Epsom, Chessington, Worcester Park, Cobham, Esher, Wembley, Fleet, Basingstoke, Feltham, Guildford, Camberley, Staines, Walton-on-Thames, Surbiton, Egham, Sunbury-on-Thames, Ashford, Uxbridge, Ruislip, West Drayton, Gerrards Cross, Morden, Mithcam, Tooting, Byfleet, Virginia Water

A fantastic opportunity has arisen for a Customer Service Advisor to join a supportive and friendly team. Delivering exceptional customer service over the phone and via email. Managing enquiries through dedicated customer service mailboxes.

Our client is looking for a dedicated Customer Support Advisor to join their dynamic customer service team. The Customer Support Advisor will be the first point of contact for customers, offering assistance across various channels including phone, email, live chat, and social media platforms. Areas

Pro-actively reaching out to customers by phone or e-mail and providing exceptional and consistent service. Senior Customer Service role and Experience in (an international) FMCG company is a plus. LSI-Germany GmbH in Ansbach produces all BiFi and Peperami brand products, which enjoy cult status as

We are looking for customer service professionals who will be the voice of their company on phone calls, emails, and live chats. Handle inbound customer service phone calls (approximately 60-80 total calls per day across the team). Remote Customer Service Agent – Phone & Email Support (100% Work F