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Product Support Manager We’re partnering with a fast-growing UK SaaS business on a pivotal Product Support Manager hire. You’ll lead day-to-day support operations, raise the bar on service quality, and turn customer feedback into product improvements, all while helping a scaling platform keep users happy and engaged. Role Overview: • Location: Leeds City Centre/Hybrid (2+ days per week), • Package: £35,000–£40,000 per annum & benefits, • Industry: Cyber Security/SAAS What You’ll Be Doing: • Owning the support function day to day, workflows, staffing, priorities and standards., • Setting and tracking performance metrics (think SLA, CSAT, first/average response times) and acting on the data., • Handling escalations with empathy and pace; ensuring customers leave every interaction better than they arrived., • Partnering with Product to surface issues, prioritise bugs, and feed insight back into the roadmap., • Building and refining knowledge bases for customers and internal teams., • Spotting trends, recurring problems and automation opportunities to scale support efficiently., • Coordinating comms and response during incidents/outages; keeping stakeholders in the loop., • Working closely with Customer Success and Sales to protect retention and satisfaction. Main Skills Needed: • 3–5+ years in customer/technical support in the SAAS sector, • Experience being the sole point of support for customers or leading a team., • Strong diagnostics mindset: comfortable troubleshooting, interpreting data and improving processes., • Proven experience being client-facing and providing support across phone, email and video., • Hands-on with modern support stacks (e.g. Zendesk/Intercom), ticketing and product tooling (Jira), and CRM (Salesforce)., • Calm, clear communicator who manages escalations with professionalism and care., • Experience in high-growth/scale-up environments; M365/AD or Google Workspace admin; familiarity with cloud, SQL and reporting would be desirable., • Experience in a product support would be be desirable., • Individual with a passion for problem-solving! What’s in It for You: • Competitive salary with regular reviews, plus pension and 25 days’ holiday., • Exceptional opportunity to step into a newly created role with career development available., • Personal development fund for courses, certifications and conferences., • Flexible hybrid set-up from a central Leeds location, with a friendly, people-first culture., • Regular socials and the chance to shape how a growing support function operates. Call to Action: We’ll keep this simple: if it sounds good, get in touch. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

SAP Transportation Management Consultant About NTT DATA Business Solutions: NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP services from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing. As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 15,000 SAP experts across 31 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations. Our global award-winning SAP practice, differentiated by innovation is the undisputed leader in SAP S/4HANA. With about 500 SAP HANA clients and more than 300 SAP S/4HANA clients. Our clients trust our deep experience and proven approaches - all around the world. Job Summary: The Senior Expert Transportation Management role is a key and influencing role within the NTT Data Digital Core Practice. The successful candidate will be part of a wider team responsible for the design and implementation of SAP solutions to our customer base and to meet our customer’s needs. As a Senior Expert you will support customer engagements and perform delivery of the Transportation Management solutions working alongside Transportation Management Solution Architects, Project Managers and the Integration Team to deliver innovative and high quality solutions integrated with and embedded into core S4Hana solutions. Duties/Responsibilities: -Support Transportation Management Solution Architect to work closely with customer and NTT Data sales and business development teams to assist in the translation of business requirements into a solution that takes advantage of the Transportation Management capabilities supporting the architecting of Transportation Management within the overall solution landscape. This will include collaboratively compiling statements of works to support any stage of the sales and deal review processes. Leads and co-ordinates integrated workshops with detail and complexity with Senior Stakeholders in the customer business. -Provide thought leadership to NTT Data and its customers focused on Supply Chain strategy specifically in the Transportation Management solutions and the Transportation Management road map -Act as the design authority on the projects ensuring the quality and integrity of Transportation Management solutions being implemented is aligned to industry best practice -Adhering to the agreed NTT Data strategy, engage in self-directed and other learning to keep pace with new technologies and developments to ensure NTT Data remains at the forefront of the market within which we operate. Share, use and communicate expert knowledge in order to develop others and make business processes more effective. -Recognise potential for repeat and extended business with respect to end-to-end service offer by NTT Data and provide comprehensive input. Support NTT Data to grow our business by being alert to the customer opportunities that present themselves. -Have strength and depth in delivery and configuration expertise for the following; -Freight Unit Building and Order/Booking Management -Manual and Optimzer Based Planning -Cockpit layout management -Tendering and Supplier assignment -Transportation Management Execution -Charge Calculation and Settlement -Cost Distribution -Experience and knowledge of both Embedded and standalone deployment options is required. -Experience and knowledge of both Shipper and Third Party Logistics Provider scenarios is required. -Experience and knowledge of pallet and load building, Event Management, PPF and Integration to EWM would be advantageous. Required Skills/Abilities: -Is able to communicate, influence, convince and inspire effectively by own personality and act as a trusted role model and advisor within the Transportation Management solution architecture field of expertise. -Proven and demonstrable track record of successfully delivering customer projects and providing Transportation Management solutions for the resolution of complex requirements. -Strong interpersonal and soft skills, able to quickly develop relationships with all stakeholders; within NTT Data locally and globally, external customers, suppliers and partners to become a trusted advisor in your of field of expertise. -Demonstrates gravitas and personal integrity, is able to overcome unforeseen situations and keeps business objectives in mind. Drives results, effects, convinces and inspires by his/her personality, behaviour and communication style. Is a role model and ambassador. -Makes solid and reliable decisions in complex environments. -Has a thirst for learning and staying on top of the evolving technology landscape. Actively shares and transfers own expertise and operational knowledge in a structured method, thus making it useful and functional. Personal Profile/Experience: -The successful candidate will be able to demonstrate more than 6 years of professional experience working within an SAP / Transportation Management consulting environment. Experience working with a value added re-seller or software house would be advantageous -Proven and demonstrable experience in solution design and architecture with successful delivery and experience of all elements of more than 5 full project lifecycles Benefits: Join our award-winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. With recognition such as the 2024 SAP® Pinnacle Awards and the Top Employer Award 2024, we offer you the chance to make a significant impact while growing your career. Here, you’ll work alongside industry experts on cutting-edge projects, contributing to transformative solutions for our clients. Interested in shaping the future with us? We’d love to hear from you. We offer a range of benefits designed to support your well-being, career growth, and work-life balance: Home-Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environment effectively. Generous Holiday Allowance: Benefit from 25 days of paid holiday annually (pro-rated for part time employees), providing ample time for relaxation and rejuvenation. "Free Fridays" Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year. With one Free Friday granted per month, you'll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge. (pro-rated for part time employees) Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones. Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits. Income Protection: Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances. Health and Well-being: Prioritise your health with our comprehensive Private Medical Insurance plan, currently provided by Bupa. This coverage extends to you, with favourable rates available for family members at the L3 level and above. Additional benefits provided include: 24/7 helpline, 1-2-1 Lifestyle coaching, financial and legal support etc. Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity. Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well-being with sustainable transportation options. Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of eco-friendly transportation.

Job Title - Sales Support Administrator Employment Type - Full-time, Permanent Location - Leeds LS11 0NE. Hybrid work Working Hours - Monday – Friday, 09:00 – 17:00 Salary - Up to £30,000 per annum (subject to experience and demonstrable success) Overview WhiteSpider is an advanced technology services company providing professional services and software defined solutions to enterprises across the world. Due to significant growth, we are seeking a highly organised, detail-oriented Sales Support Administrator to join our Sales and Marketing team to provide essential administrative and operational support to our Business Development and Account Management teams. Job Purpose To provide comprehensive administrative and operational support to the Sales team, ensuring smooth sales operations through efficient customer communication, accurate quote generation, diligent CRM maintenance, and effective marketing support. The role is crucial in enabling the Business Development and Sales team to focus on revenue-generating activities whilst maintaining exceptional customer service standards and operational excellence. Responsibilities · To provide first-line customer communication support, responding to customer enquiries via phone, email, and online channels in a professional and timely manner · To prepare, generate, and distribute customer quotations and proposals, ensuring accuracy and adherence to pricing guidelines and company standards · To maintain and update the CRM system (e.g., Salesforce, HubSpot, or similar) with accurate customer information, opportunity tracking, and activity logs · To support sales forecasting by updating pipeline data, tracking opportunity progression, and providing accurate reporting to the Sales Director · To process sales orders accurately, liaising with internal departments including finance, operations, and technical teams to ensure smooth order fulfilment · To coordinate and support marketing activities including email campaigns, customer communications, event logistics, and digital marketing initiatives · To assist with the organisation and coordination of customer events, webinars, trade shows, and sales meetings, including logistics, materials preparation, and attendee management · To maintain sales documentation, including contracts, agreements, and customer records, ensuring compliance with company policies and ISO standards · To prepare sales reports, presentations, and data analysis as required, providing insights into sales performance and customer engagement · To coordinate with technical teams to obtain product information, technical specifications, and support materials for customer proposals · To manage the sales inbox, scheduling meetings, coordinating calendars, and ensuring timely follow-up on customer enquiries and opportunities · To assist with customer onboarding processes, ensuring smooth transition from sale to service delivery · To maintain sales collateral, presentations, and marketing materials, ensuring they are current and accessible to the sales team · To provide after-sales administrative support, handling customer queries, processing changes, and coordinating with service delivery teams · To contribute to continuous improvement initiatives, identifying opportunities to streamline processes and enhance sales operations efficiency Requirements To operate with professionalism and attention to detail, supporting the sales process from initial enquiry through to order completion, whilst contributing to marketing initiatives including email campaigns, event coordination, and customer engagement activities. · Minimum of 2 years' experience in sales support, sales administration, or similar customer-facing administrative role · Proven experience with CRM systems (Salesforce, HubSpot, Microsoft Dynamics, or similar) · Excellent proficiency with Microsoft Office suite (Word, Excel, PowerPoint, Outlook) · Strong orgsanisational skills with exceptional attention to detail · Excellent written and verbal communication skills with professional telephone manners · Strong customer service orientation with ability to build positive relationships · Ability to manage multiple tasks and competing priorities in a fast-paced environment · Proactive self-starter with ability to work independently and as part of a team · Experience with quote generation and order processing · Understanding of sales processes and pipeline management · GCSE or equivalent qualification in English and Mathematics (Grade C/4 or above) · Experience supporting marketing activities, such as email campaigns or events, is desirable · Exposure to the technology, IT services, or B2B sector is desirable · Experience working in a remote or hybrid environment is advantageous

🌟 SDR - Private & Imaging Services Coordinator 📍 Thorpe Park Head Office, Leeds (occasional travel to other sites) 💼 Permanent | Full-time | Monday–Friday, 09:00–17:00 💰 £26,325 - £27,300 (DOE) An exciting opportunity to join a growing private healthcare provider. We’re looking for a sales-focused Private & Imaging Services Coordinator to turn patient enquiries into bookings and deliver an exceptional patient experience. This is a growth role in an expanding private healthcare setting, combining patient-centric service with measurable sales and utilisation impact. What you’ll do • Convert inbound enquiries (web, phone, clinical referrals, webchat) into confirmed bookings., • Provide clear, accurate information on services, pricing, and preparation requirements., • Manage all enquiry channels within agreed SLAs., • Complete booking processes, confirmations, and onward referrals., • Maintain accurate records in CRM and booking systems, ensuring GDPR compliance., • Share insights and feedback to improve scripts, FAQs, and patient communications. What success looks like • Strong enquiry-to-booking conversion rate., • Fast, professional response times., • High appointment utilisation and minimal cancellations., • Accurate data entry and excellent service quality. About you ✅ Proven experience in a sales or contact-centre role with booking/conversion targets. ✅ Confident communicator — both on the phone and in writing. ✅ Organised and efficient in a fast-paced environment. ✅ Comfortable using CRM, booking tools, and Microsoft 365. ✅ Detail-oriented, GDPR-aware, and customer-focused. Desirable: Experience in private healthcare or diagnostic imaging, knowledge of RIS systems, and understanding of self-pay or insured patient journeys. The essentials • £13.50 – £14.00 per hour (depending on experience), • 37.5 hours per week, Monday–Friday (09:00–17:00), • 25 days’ holiday + bank holidays (35 total), • Benefits include Blue Light Card access, Cycle to Work scheme, and wellbeing initiatives, • Right to Work in the UK required, • Employment references (minimum 2) and DBS check may apply If this sounds like yourself please apply and I will be in touch to discuss!

SAP DRC Consultant - French Speaking. Location: 100% Remote within the UK. Flexible Start Date from January 2026 Onwards. Permanent Job. Competitive Salary open to discussion + 15% Bonus + Benefits. Our client is a global consulting firm who are currently expanding their SAP team in the UK and are seeking a fluent French speaking SAP DRC (Document and Reporting Compliance) Consultant to join their consulting team. You will work in a small team of 9 people to help their global clients on tax compliance topics such as SAF-T, e-invoicing, and e-reporting including statutory reporting by implementing the SAP DRC solution. SAP DRC empowers business to fulfill local compliance mandates, from electronic business documents to statutory reporting, and automate compliance processes worldwide and you will work in both project implementation and post go-live support globally with a strong emphasis on French e-invoicing (go-live in 2026). One of the crucial and challenging tasks is to keep up with ever-changing tax compliance and regulatory changes worldwide and translate legal requirements into an SAP technology solution. You will collaborate with cross-functional teams including software development teams to keep solutions compliant and enhance the SAP DRC solution to meet business requirements and integrate with non-SAP systems. You will have the opportunity to own your role. This role offers a genuine growth opportunity and the chance to bring fresh ideas to the table and make an impact in the company. This is a truly unique work culture where your voice counts among colleagues with a strong work ethic. They will invest in your professional development to help you learn and progress in your role over the coming years. Your responsibilities include: • Configuration of SAP DRC solutions, • Configuration of either SAP FI or SD module, • Testing the solution, • Supporting the software development team on SAP functional and tax regulations aspects, • Support User Acceptance Test (UAT), Test scripts, etc., • Conducting training or workshops to gather business requirements, • Drafting documentation such as functional specifications, • Training materials Required Skills and Experience: • Must have hands-on experience with SAP DRC., • Must have completed at least 1 full lifecycle SAP DRC implementation, • Good functional knowledge of either SAP FI (Financial) or SAP SD (Sales & Distribution), • Good knowledge of European tax compliance and regulations such as SAF-T, e-invoicing, VAT real-time reporting, etc., • Must have experience with SAP S/4HANA, • Enthusiastic to learn new SAP technologies and gain more knowledge on other functional areas., • Good logic and analytical skills., • Growth mindset., • Customer centric and service mind., • Excellent communication skills with stakeholders., • Good attitude to problem solving and a spirit of collaboration. Languages: • Must be fluent in French (minimum C1 level), • Must be fluent in English (minimum C1 level) Salary Package: • The Fixed Basic Salary on offer is highly competitive and subject to your level of skills, knowledge and experience., • The company offers an annual variable bonus on top of your fixed basic salary which is typically in the range of up to 15% and is normally based on a combination of your personal performance and the company's performance. Benefits: • Pension, • 30 days holiday, • Mobile Phone including line rental Location of Work / Remote Working: • 100% remote work but you must live within the UK., • Travel is rare. Occasionally you might travel a couple of times a year for internal events or tradeshows. Other Information: • Sponsorship for a UK work visa is NOT possible. All candidates must have either British or Irish Citizenship or Indefinite Leave to Remain. Related keywords: SAP DRC, SAP Document and Reporting Compliance, SAP FI, SAP Finance, SAP SD, SAP Sales & Distribution, SAP VIM, SAP Vendor Invoice Management, SAP S/4HANA, SAP BTP, SAP Business Technology Platform.

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview Would you like to join a team of expert Insurance Account Executives? Our encouraging and ambitious team are looking to hire the newest member to join their dynamic office. Working for a global strength in the insurance market, responsible for servicing accounts in an efficient, flexible manner. Supporting your peers to meet client demands, achieve both renewal retention and growth rates. You’re driven, hardworking and business focussed, whilst keeping our clients at the heart of your actions. How you'll make an impact • Control the renewal process for your clients. Gather information from Clients and Prospects using superb communication skills., • Maintain and grow your book of business by chasing and securing new business leads., • Openly discuss renewal terms with customers and seek alternatives to discuss with them. Talk to brokers and gain access to the most competitive terms that meet your clients objectives!, • Visit with clients as appropriate, it's here that your interpersonal skills will shine., • Assess account queries and credit control matters, resolve efficiently and raise any concerns with the right team., • Holding/working towards one of the Chartered Insurance Institute Qualifications: Dip CII/ Cert CII, • Educated to A-Level standard or equivalent with a strong working knowledge of general insurance products, services, classes of insurance., • Strong knowledge of client market and insurance industry network, London Market, Lloyds and Industry., • Due diligence in administration, policy documents and processes, • Excellent client service focus; the customer is always your top priority, • Generate and driving new business using exceptional communication and interpersonal skills., • Actively deal with ambiguity and have outstanding accuracy and attention to detail, • Continually building your industry knowledge and seeking development, • Eligible to work in the UK #LI-DB1 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days, • Defined contribution pension scheme, which Gallagher will also contribute to, • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x, • Income protection, we’ll cover up to 50% of your annual income, with options to top up, • Three fully paid volunteering days per year, • Employee Stock Purchase plan, offering company shares at a discount, • Share incentive plan, HMRC approved, tax effective, stock purchase plan, • Critical illness cover, • Discounted gym membership, with over 3,000 gyms nationally, • Season ticket loan, • Access to a discounted voucher portal to save money on your weekly shop or next big purchase, • Emergency back-up family care Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with ___ . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview Would you like to join a team of expert Insurance Account Executives? Our encouraging and ambitious team are looking to hire the newest member to join their dynamic office. Working for a global strength in the insurance market, responsible for servicing accounts in an efficient, flexible manner. Supporting your peers to meet client demands, achieve both renewal retention and growth rates. You’re driven, hardworking and business focussed, whilst keeping our clients at the heart of your actions. How you'll make an impact • Control the renewal process for your clients. Gather information from Clients and Prospects using superb communication skills., • Maintain and grow your book of business by chasing and securing new business leads., • Openly discuss renewal terms with customers and seek alternatives to discuss with them. Talk to brokers and gain access to the most competitive terms that meet your clients objectives!, • Visit with clients as appropriate, it's here that your interpersonal skills will shine., • Assess account queries and credit control matters, resolve efficiently and raise any concerns with the right team., • Holding/working towards one of the Chartered Insurance Institute Qualifications: Dip CII/ Cert CII, • Educated to A-Level standard or equivalent with a strong working knowledge of general insurance products, services, classes of insurance., • Strong knowledge of client market and insurance industry network, London Market, Lloyds and Industry., • Due diligence in administration, policy documents and processes, • Excellent client service focus; the customer is always your top priority, • Generate and driving new business using exceptional communication and interpersonal skills., • Actively deal with ambiguity and have outstanding accuracy and attention to detail, • Continually building your industry knowledge and seeking development, • Eligible to work in the UK #LI-DB1 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days, • Defined contribution pension scheme, which Gallagher will also contribute to, • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x, • Income protection, we’ll cover up to 50% of your annual income, with options to top up, • Three fully paid volunteering days per year, • Employee Stock Purchase plan, offering company shares at a discount, • Share incentive plan, HMRC approved, tax effective, stock purchase plan, • Critical illness cover, • Discounted gym membership, with over 3,000 gyms nationally, • Season ticket loan, • Access to a discounted voucher portal to save money on your weekly shop or next big purchase, • Emergency back-up family care Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with ___ . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

NOC Engineer – 24/7 (4 on / 4 off) – Leeds Salary: £30,000–£43,7500 (DOE) + Includes 25% shift uplift Employment: Permanent Location: Leeds Overview An established, award-winning technology services provider is expanding its Managed Services team and is seeking a full-time 1st Line Network Operations Centre Engineer. This role is ideal for a motivated team player with experience in first-line support—preferably within a Managed Service Provider environment—and strong customer service skills. The company places high value on technical skill and ongoing development. Comprehensive training will be provided across the technologies supported, but the ability to quickly adapt to operational processes is essential. The Role As a NOC Engineer, you will be part of a team delivering 24/7/365 support for a range of customer networks. Key responsibilities include: • Proactive monitoring of customer devices, dashboards, logs and NMS platforms, • Logging and investigating incidents, escalating where necessary, • Responding to customer queries via phone, email, and service portal, • Ensuring all tickets are handled in line with SLA requirements, • Following scripted procedures to implement changes on customer systems, • Using service desk tools and a range of monitoring platforms to manage workload Shift Pattern This is a 24/7 operational role working a 4 on / 4 off shift pattern, including weekends and bank holidays. Desirable Experience • 1–2+ years in an IT support role or recent completion of relevant networking training, • Cisco CCNA, • Basic troubleshooting of networking solutions, • Ability to follow structured processes and procedures, • Familiarity with monitoring tools (e.g., SolarWinds, LogicMonitor), • Experience analysing data and identifying patterns or issues, • Background in an ITIL-aligned service desk environment, • Exposure to multi-vendor infrastructure (HP, Juniper, F5, Citrix, CheckPoint, Fortinet, Palo Alto, VMware NSX) You will gain the opportunity to work with the following technologies, any current exposure would be beneficial • Cisco Switching, ASR/ISR Routers, ASA/FTD Firewalls, • Cisco ACI (including multi-pod/multi-site), • Cisco Hyperflex, ISE, DNAC/SDA, SD-WAN (Viptela), • VMware ESXi & vCentre, • Microsoft Hyper-V, • Windows & Linux, • Office 365, • Backup technologies This is an amazing opportunity for a driven and motivated individual with basic networking knowledge to take their first step into an career within networking. If you have 1-3 years of IT Support experience with some networking exposure - get in touch

The Role Solera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc. As part of the Solera family, Cap Hpi have a mission to be the most innovative, accurate and comprehensive supplier of automotive data. Drawing on a long history of knowledge and industry relationships as trusted partners at every stage of the vehicle lifecycle, our quality data solutions empower intelligent decision making in the automotive industry. We need people who are passionate about delivering high quality customer service through a variety of interactions including email, phone, chat, etc. A good communicator able to question and listen effectively you will trouble shoot and diagnose customer’s issues to help them get back to business as soon as possible and will document the solutions to ensure continuous improvements for our products. This role is crucial to our customers and is targeted on finding the right solutions to first level product support problems at the first point of contact while delivering high quality customer service using modern Customer Relationship Management (CRM) and telephony technology. What You’ll Do • Trouble shoot and resolve issues for customers relating to Solera software providing advice and expert knowledge over phone, email, chat and web channels, • Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets, • Communicate clearly and effectively both internally and externally, • Accurately record all customer contact and outcomes within designated software, • Escalate calls or cases in a timely and appropriate manner in line with SLA’s in place, documenting enhancements to drive continuous improvements, • At all times adhere to the working processes and procedures for the department and of Solera, • Contribute to and maintain knowledge base articles and documents, • Take responsibility for all duties relating to compliance procedures, especially data security What You’ll Bring • At least 1-2 years’ experience and a track record of delivering high quality customer service in a customer focused environment, preferably a contact centre, • Experience of working in a technical or software support capacity would be ideal, • Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys), • IT qualifications/degree educated would be an advantage but are not essential, • Analytical and naturally inquisitive with good questioning skills and good attention to detail, • Able to communicate well and build rapport with people at various levels of a business, • A desire to go the extra mile for customers and take personal responsibility for resolving issues, • Fluent language skills in the relevant location and a high level of English. Additional language is a plus, • High learning agility and ability to apply knowledge learned

Product Support Manager We’re partnering with a fast-growing UK SaaS business on a pivotal Product Support Manager hire. You’ll lead day-to-day support operations, raise the bar on service quality, and turn customer feedback into product improvements, all while helping a scaling platform keep users happy and engaged. Role Overview: • Location: Leeds City Centre/Hybrid (2+ days per week), • Package: £35,000–£40,000 per annum & benefits, • Industry: Cyber Security/SAAS What You’ll Be Doing: • Owning the support function day to day, workflows, staffing, priorities and standards., • Setting and tracking performance metrics (think SLA, CSAT, first/average response times) and acting on the data., • Handling escalations with empathy and pace; ensuring customers leave every interaction better than they arrived., • Partnering with Product to surface issues, prioritise bugs, and feed insight back into the roadmap., • Building and refining knowledge bases for customers and internal teams., • Spotting trends, recurring problems and automation opportunities to scale support efficiently., • Coordinating comms and response during incidents/outages; keeping stakeholders in the loop., • Working closely with Customer Success and Sales to protect retention and satisfaction. Main Skills Needed: • 3–5+ years in customer/technical support in the SAAS sector, • Experience being the sole point of support for customers or leading a team., • Strong diagnostics mindset: comfortable troubleshooting, interpreting data and improving processes., • Proven experience being client-facing and providing support across phone, email and video., • Hands-on with modern support stacks (e.g. Zendesk/Intercom), ticketing and product tooling (Jira), and CRM (Salesforce)., • Calm, clear communicator who manages escalations with professionalism and care., • Experience in high-growth/scale-up environments; M365/AD or Google Workspace admin; familiarity with cloud, SQL and reporting would be desirable., • Experience in a product support would be be desirable., • Individual with a passion for problem-solving! What’s in It for You: • Competitive salary with regular reviews, plus pension and 25 days’ holiday., • Exceptional opportunity to step into a newly created role with career development available., • Personal development fund for courses, certifications and conferences., • Flexible hybrid set-up from a central Leeds location, with a friendly, people-first culture., • Regular socials and the chance to shape how a growing support function operates. Call to Action: We’ll keep this simple: if it sounds good, get in touch. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

Job Title: Customer Service Representative Agent Work From Home - Remote Panelists Part-Time Focus Group Participants - Remote Work From Home (Up To £700/Week) Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Customer Service Representative Agent experience is not necessary, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home remotely., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • £55-£120 (per 1 hour session) This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a customer service representative agent or someone just looking for a flexible part time remote work at home job, this is a great way to supplement your income.