Billing Specialist
hace 12 horas
Leeds
Role: Billing Specialist Salary-negotiable Location-This role is based remotely but will require 2 days per month travel to our Leeds office to meet with the team. Key areas of experience required: NAV and/or billing experience. Role description: • Perform all billing activities across all Nasstar Group legal entities, principally being responsible for creating timely and accurate customer bills., • Preparation of invoice runs including reviewing pending accounts and allocation of customers to periodic billing routines., • Resolve billing queries in a timely manner to enable speedy payment of invoices., • Partake in revenue assurance activities to maximise profit to the Business and reduce revenue leakage., • Continually appraise working practices and aim for improvements by increasing efficiency and effectiveness with no detrimental effect to accuracy and timeliness of reporting. What does Success look like: Accuracy: leads to less billing errors, confidence in revenue numbers, less credits raised and stable revenue numbers for budgeting & forecasting. Customer Focused: always keep thinking about the customer throughout the process, accurate bills, timely dispute resolution and maintaining a good relationship benefits the Business. Commercial awareness: understand the impact to the Business of billing incorrectly and delays in resolving issues, leading to cashflow reduction and loss of revenue. Key Responsibilities • Review orders, verify and extract relevant billing information from contracts and notes and update billing system as appropriate to bill the customer accurately., • Ensure all invoices issued are accurate, investigate and correct all billing exceptions., • Maintain the billing system customer data to ensure timely and accurate billing, including liaison with customer take on teams to ensure accounts are properly set up on appropriate billing systems., • Execute routine bill runs., • Prepare supporting information and analysis to execute manual and complex billing activities., • Ensure unallocated calls file is monitored and kept up to date, update MAVRAT Portal with new numbers or ceases., • Review project milestones to identify invoicing due dates., • Review service schedules and contracts to ensure invoicing takes place in line with contracts and support schedules., • Create credit notes., • Liaise with Customer Services and Collections Teams to resolve complex billing queries that they are unable to resolve., • Deal with queries from internal and external customers regarding billing within an agreed SLA., • Keep Billing Manager updated to process issues and escalated customer issues., • Compliance with all security, safety, health & environmental responsibilities and requirements as detailed in the company’s security, health, safety and environmental policies. Skills, Knowledge and Expertise • Relevant billing experience, preferably in a telco environment, • Knowledge of financial systems, • Excel skills, • Microsoft Office, • Attention to detail and accuracy, • Customer focused, • 25 days’ holiday (excluding bank holidays) + Your Birthday Off, • Flexible working – it’s important to maintain a work/life balance, as such, we will consider any written request for flexible working, • Virtual working – we practice what we preach and empower our people to work remotely, • Top tech – Leading services and solutions aren’t just for our clients; we supply best-of-breed software and hardware for all our staff too, • 4x annual salary life assurance, • Health cash plan, • Retail discounts and other perks from major brands