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TEKsystems’® unmatched success in the IT Services and Talent Management marketplace is driven by one thing – our employees. A thriving IT industry has caused us to grow at a rapid pace and we are looking for Account Managers to join our team. Once into the world of sales, we offer great opportunities for advancement, personal and professional growth, and unlimited earning potential. TEKsystems® seeks professional individuals with competitive spirit, drive, team mentality, commitment, perseverance, and a desire to build a long-term career in a rewarding environment. Don’t worry. No IT experience is needed. We’ve got that covered. Our comprehensive training programme allows you to learn terminology, job functions, and practice areas within the IT industry. In the Account Manager role, you will learn to provide insight, conduct deep discovery and demonstrate differentiation to clients to win new business, expand existing accounts, and provide exceptional service to all current and potential clients. In short, we will set you up for long-term sustainable success. What you will contribute • An understanding of the full lifecycle of IT recruitment, • An understanding of our clients’ business and IT initiatives, as well as their technical and cultural environments, • Conduct business development planning to approach customers in the most effective way possible, • Identify, develop, and manage new and existing customer relationships by leveraging our key resources and tools, • Contact and meet with prospective customers to establish customer needs, hiring cycles and build a customer intimate relationship, • Prepare and present sales information What you bring to the table: • Bachelor’s degree or equivalent experience, • Sales Experience engaging with customers in person or via phone preferred or Sales Internship Experience, • Client or customer interfacing experience preferred, ability to cultivate and maintain relationships, • A strong desire for a career in B2B Sales, • Excellent written and oral communication skills which can be leveraged in areas of negotiations, • A sense of urgency, excellent presentation skills and a high standard of professionalism and character, • The ability to overcome obstacles without becoming discouraged and readily collaborate with others to accomplish goals, • A strong propensity to learn We are looking for our next great hire! Is that you? Competencies • Resilience. Bounces back from setbacks and adversity when facing difficult situations, • Manages complexity. Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems, • Self-development. Seeks new ways to grow and be challenged using both formal and informal development channels, • Collaboration. Builds partnerships and works collaboratively with others to meet shared objectives, • Drives results. Consistently achieves results, even under tough circumstances, • Persuasive. Uses compelling arguments to gain the support and commitment from others, • Customer-focused. Builds strong customer relationships and delivers customer-centric solutions, • Planned and aligned. Plans and prioritises work to meet commitments aligned with organisational goals.

We are seeking an experienced and dynamic Head of Retail to lead our retail operations, drive sales growth, and ensure exceptional customer service across all store locations. The ideal candidate will possess strong management skills, a comprehensive understanding of retail sales, inventory control, and team leadership. This role involves strategic planning, staff development, and operational oversight to maximize store performance and customer satisfaction. A company car will be provided and eligibility for a bonus of up to 50% of base salary. Responsibilities • Develop and implement retail strategies to achieve sales targets and business objectives, • Oversee daily store operations, including inventory management, merchandising, and pricing strategies, • Lead, motivate, and manage a team of retail staff, including hiring, training, and performance evaluations, • Manage payroll, cash handling, and bookkeeping activities ensuring accuracy and compliance, • Establish and enforce clear operational standards to ensure consistency of customer experience, compliance and commercial performance across the estate, • Conduct employee orientation, training & development programs to enhance team skills and product knowledge, • Supervise inventory control processes to prevent stock discrepancies and optimize stock levels, • Oversee POS systems, cashiering activities, and ensure efficient checkout processes, • Coordinate purchasing decisions in collaboration with suppliers to ensure product availability and cost efficiency, • Monitor retail math metrics such as sales per square foot, average transaction value, and gross profit margins, • Implement marketing initiatives to promote store products and increase foot traffic, • Ensure excellent customer service by maintaining high standards of communication skills and phone etiquette, • Manage store merchandising efforts to align with brand standards and seasonal campaigns, • Conduct regular store audits to ensure compliance with company policies and safety regulations, • Utilize organizational skills to streamline workflows and improve overall store efficiency, • Build a high performance Area Management structure with clear standards, accountability and development pathways Requirements • Proven management experience in retail environments, preferably in grocery or specialty stores with supervisory responsibilities, • Strong leadership skills with the ability to supervise teams effectively and foster a positive work environment, • Excellent communication skills in multiple languages; bilingual abilities are a plus, • Proficiency in retail management software including POS systems, inventory management tools, and payroll systems, • Demonstrated experience in employee recruitment, interviewing, training & development, • Skilled in retail math for pricing strategies, budgeting, sales management, and financial analysis, • Ability to handle cash handling procedures accurately and confidently manage cashiering operations, • Strong organizational skills with the ability to multitask in a fast-paced environment, • Experience with marketing initiatives such as merchandising or promotional campaigns is desirable, • Knowledge of wireless sales or other specialty product categories is advantageous, • Excellent time management skills with the ability to prioritize tasks effectively, • Previous store management experience required; supervisory experience is essential This position offers an exciting opportunity for a motivated leader passionate about retail management. Candidates should demonstrate a comprehensive skill set that includes negotiation, customer service excellence, team management, administrative proficiency, and strategic planning. Please ensure you apply with an up-to-date CV. Applicants must be 18 years old or above, any subsequent job offer is subject to pre-employment screening and right to work checks

Role Purpose Our client is an exciting start-up, within the Bridging Finance space. We are looking for an Administrator to join the team - you'll be responsible for handling inbound enquiries from potential borrowers, brokers, and other stakeholders. This role involves assessing the initial eligibility of applications, guiding applicants through the early stages of the process, and preparing preliminary terms and requirements. The individual in this position will be the first point of contact, delivering excellent customer service and ensuring that potential cases are appropriately qualified for bridging finance. Role Duties • Receive and manage inbound enquiries via phone, email and online - related to UK bridging finance., • Provide clear, concise information regarding bridging finance products, lending criteria, and eligibility requirements., • Maintain accurate records of each enquiry and collate accurate and thorough information on cases, • Provide a professional and thorough level of customer service to all customers, working with them where necessary to gather initial documentation and explaining the application process, • Collaborate with underwriters as required to draft indicative terms of lending based on the initial information provided, communicating these to applicants, ensuring they are clear on interest rates, fees, and any special conditions., • Provide professional and timely responses to all enquiries and queries., • Build rapport with potential borrowers, brokers, and partners to encourage long-term relationships. Skills & Experience • A customer-focused approach with strong empathy and listening skills., • Familiarity with UK financial regulations, especially FCA guidelines, is preferred., • Experience in a role where strong verbal and written communication skills were required, • Experience in prioritising enquiries and managing multiple cases simultaneously., • A CeMAP qualification would be desirable for this role

Role: Assistant Store Manager Location: Edinburgh Job type: Permanent, Full-Time (40 hours) Who are we? For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. We are Made for Life. Our mission statement: Crafting clothes for life’s everyday adventures. Today, tomorrow and always. Our Product formula: Trusted Quality. B Corp certified. Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces. Role Overview Putting the customer at the heart of everything that you do, you will support the Store Manager in commercially managing your store to maximise profitability through the retail plan; driving sales, managing costs, and delivering our brand through the visual proposition. Creating a fun and inspiring atmosphere in line with our brand and culture, you must support the development of the team, whilst ensuring the highest standards are maintained throughout the store according to company guidelines. Role Responsibilities • Leading by example and demonstrating exceptional standards of behaviour ensuring the integrity of the brand is maintained at all times, • Drive and role model customer service standards to exceed customer expectations, • Training, coaching and developing your team supporting the completion of appraisals and performance reviews for all Crew, • Proactive analysis of available financial data, retail and company strategy, use of local/industry knowledge and commercial creativity to maximise sales opportunities and support in making commercial decisions to drive store performance and exceed KPI targets, • To ensure that the store is working to budget through effective scheduling, cost controls and crew productivity, • To use effective planning and organisational skills to successfully implement the retail plan, • Communicating and liaising with Head Office to influence and maximise the stock package where appropriate, • To ensure correct procedures are adhered to in a professional manner for your Crew and store including cash and stock, health and safety, office, security of premises, key holders and loss prevention (NB, this list is not exhaustive), • To oversee and execute the FatFace visual proposition to company standards including leading sale / new season launches and floor moves, • To abide by all FatFace policies and procedures and comply with legal obligations including safety requirements, • Ensure GDPR procedures are adhered to at all times to maintain confidentiality, • In the absence of the Store Manager, take on holding responsibilities that ensure the continued success of your store in sales, standards and Crew development. Role Competencies • To deliver excellent customer service standards focussing on customer needs and satisfaction, • Align self to companies social and environmental mission and champion any actions that you can directly impact at all times’, • Proactively offer alternative ways for customers to buy across all of our channels, • Ensure all crew are equipped with product training and are aware of our multichannel proposition, • Championing the FatFace vision and values in store to keep the customer at the heart of all decision making, • Proactively provide crew with learning, development and coaching opportunities to aid in achieving high performing teams that reach their full potential, • Use of local knowledge and creativity to maximise sales opportunities that are unique to your market, • Ensure that the store is working to budget through effective scheduling, cost controls and Crew productivity Benefits of working with us • 25 days holiday plus bank holidays, • Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts e.c.t), • THRIVE – Our learning management system- access from day one with 1000’s of pieces of learning, • Dental Insurance (employee funded), • Pension scheme• EAP support around the clock- UNUM/Retail Trust/ Fashion Textiles Support, • Critical illness/Death in service for Salaried staff, • Sick pay allowances, • O2 phone discount, • Eye Tests/contributions to glasses (qualifying roles only), • Sabbatical leave in line with service, • Enhanced Family Friendly polices i.e. Maternity Leave, • Refer a friend scheme If this sounds like the opportunity for you then apply today!

Customer Service Advisor - Spanish Speaking. Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Spanishand English lines. Fluent in English and Spanish(written and verbal).

Bodyshop Controller / Workshop Controller / Workshop Manager Vacancy: Ref - (phone number removed) Salary: Competitive salary package Monday to Friday Team bonus 21 days holiday plus bank holidays which increases with length of service Pension A Benefits App giving a huge range of retailer discounts and cashback deals Permanent Vacancy We have a fantastic opportunity for an experienced Bodyshop Controller to join a dynamic and expanding Accident Repair Centre group in their Edinburgh site. Key Bodyshop Controller Responsibilities: Overseeing daily workshop activity, making sure jobs are completed on time and to specification Allocating work to technicians based on skills, workload, and priorities Monitoring progress, quality, and productivity, resolving any issues quickly Working closely with parts, VDA, and customer service teams to keep everything running smoothly Promoting a safe, compliant, and well-organised working environment Requirements for the Bodyshop Controller role: Proven experience as a Workshop Controller, Senior Technician, or similar role within the accident repair industry Strong leadership and communication skills, with the ability to motivate and inspire your team Solid understanding of repair processes and bodyshop operations Excellent organisational skills and the ability to perform under pressure A commitment to teamwork, integrity, and delivering work of the highest quality If you want to hear more about the Bodyshop Controller role, please send us your CV by clicking ‘apply now’ or by contacting Richard on (phone number removed) / (url removed) to discuss further. Bodyshop Controller – Bodyshop – Edinburgh Bodyshop Controller / Workshop Controller / Workshop Manager

IT Support Analyst – Edinburgh (MSP Environment) Morris Sinclair is proud to be working in partnership with a dynamic and growing Managed Service Provider based in Edinburgh. As they continue to expand their client base across Scotland, they’re looking to welcome a proactive and enthusiastic IT Support Analyst to their close-knit team of Engineers. About the Role This is a fantastic opportunity to gain hands-on experience in a collaborative environment where no two days are the same. You’ll be supporting a diverse range of clients, solving real-world IT challenges, and learning from seasoned professionals who are passionate about what they do. Who We’re Looking For We’re keen to speak with individuals who bring a positive, can-do attitude and a genuine desire to grow within the IT industry. If you’ve recently completed an apprenticeship and are ready to take the next step in your career, this could be the perfect fit. You don’t need to know everything—we value curiosity, initiative, and a willingness to learn above all else. What You’ll Bring A customer-first mindset and a drive to go the extra mile A collaborative spirit and eagerness to support both clients and colleagues A hunger to learn and solve problems independently You will also need to have a full Driving License for this role! Tech You’ll Work With Experience with the following technologies is a plus (but not essential): Microsoft 365 (Office apps, Teams, SharePoint, OneDrive) Entra ID (formerly Azure AD) Windows OS & Mac OS Basic networking principles If you are interested in this role and would like more information please give me a call on (phone number removed) or email at (url removed)

Leading provider of Corporate Travel Services are keen to add to their business travel team and are seeking Spanish, French and German Speaking Consultants. Do you speak Spanish, French or German and have hands on corporate travel experience? Can you book, ticket, re-issue and amend on Amadeus or any other GDS platform? This newly established team dedicate premium high-touch services to a portfolio of high-value and VIP customers across the European Market. For this role you will need to thrive in a complex fast paced environment and be able to take full ownership of the end-to-end customer journey. Does this sound like your perfect role, get in touch today to find out more. JOB DESCRIPTION: * Arranging all travel from flights to car hire to hotels etc * Prioritise VIP and high-touch customers using dedicated routing views priority queues and tagging * Create modify reissue and cancel bookings using Amadeus (or other GDS platforms) * Handle complex fare constructions ticketing rules exchanges refunds and revalidations * Consistently achieve exceptional customer satisfaction by delivering clear empathetic and solution-focused service. * Partner closely with Account Managers Sales Implementation and Operations to deliver seamless customer outcomes * Participate in structured communication loops to ensure alignment on customer needs and regional priorities * To assist all clients with travel bookings, amendments and cancellations and to process this in an efficient and competent manner * Provide an excellent service via communications with customers and accuracy of bookings * Communicate with customers, whether this is by telephone, email or in person, in a professional and friendly manner * Dealing with phone calls and email requests/queries from existing and potential clients * Providing clients with suitable travel options and suggestions of the best way to meet their requirements * Be involved in the ticketing processes for all travel; checking interline/ticketing agreements and the BSP website * Proactively maintaining relationships with clients at all times * Helping with any problems clients may have and provide the appropriate customer service throughout the entire process unsupervised * To carry out all reissues and revalidations unsupervised. Provide assistance to other team members and quality check their work if required EXPERIENCE: * Native level Spanish, French or German speaking language * Proven experience as a Senior Business Travel Consultant or equivalent role * Strong hands-on expertise in Amadeus or another major GDS (Sabre Galileo Worldspan) * Experience supporting VIP executive or high-touch corporate customers * Excellent knowledge of airfares ticketing rules exchanges refunds and IRROPs COMPANY BENEFITS (to name a few): * Generous holiday allowance * Private healthcare * Life insurance * Counselling support offered * Extensive parental leave in your child's first year * Volunteering opportunities * Opportunities to work overseas INTERESTED? Follow the instructions to apply, attaching your CV. This vacancy is being managed by (url removed) or call me on (phone number removed)

Customer Service Advisor Edinburgh - Lasswade £23,500 6 month fixed term contract Full time Due to some exciting growth, our ecommerce client is looking for talented customer service advisors to join their business. Duties: • Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand - Assist clients on order-on-line - Deal with orders in the back office and liaise with logistics - Follow-up on orders and liaise with customers, retail, repair services, buyers, etc - Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry - Manage ongoing customer relationships utilizing our CRM tools - Develop collaborative, positive working relationships with staff at our traditional boutiques - Assist customers with after-sales service issues - Be a primary contact for customer inquiries about our products and brand. - Able to communicate concisely our company policies to client - Maintain and update regular client correspondence Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Commercial Catering and Refrigeration Engineer Basic £49,000 / Private healthcare / Door to door pay / Monday – Friday / Overtime rates We are currently looking to recruit an experienced Commercial Catering Engineer and Refrigeration Engineer to work within our specialist commercial catering department. Due to continuing growth, we are seeking a motivated and experienced Commercial Catering Engineer to join our growing team within the North of Scotland! You will be field based visiting customer sites such as Restaurants/Hotels, Hospitals, Schools, Nursing Homes, Colleges, & Universities. As a Commercial Catering Engineer and Refrigeration Engineer, your key responsibilities will include service, maintenance, repair and fault finding of gas and electric kitchen equipment. This role is field based and will require you to be customer facing as well as meeting clients. Previous Experience Required COMCAT 1,3,5 (Essential) Full Drivers License (Essential) Relevant experience working on commercial catering equipment Electrical experience (not required but an advantage) Package Overview Basic salary £49,000pa 40 hour working week Paid door to door 20 Days holiday + 8 bank holidays Birthday day off 3 discretionary extra days off at Christmas Private healthcare Van and fuel card Personal use of van Smart Phone Branded uniform and PPE Company pension Annual company bonus Overtime paid at time ½ Monday – Saturday, double time on Sunday’s & Bank Holidays On going training and development. If you are interested in this position, please send us your CV and we can give you a call for a confidential chat. Alternatively, please feel free to give us a call on (phone number removed) or email (url removed) #eng1

Field Service Engineer Edinburgh £31,500 + 20 Days Holidays + Bank Holidays + Company Transit Van + Fuel Card + Credit Card + Mobile Phone + Company Tablet + Training + Call Out 1 in 3 Weekends (Circa £6,000 a year) Monday to Friday Field Service Engineer required for a rapidly growing design and manufacturing company of vehicle washing equipment. The company have seen continued growth and are expanding the service engineering team. The successful field service engineer needs to competent with single phase and mechanical service and repair skills. Full training on the products will be given. You’ll be based from home responsible for service and repair of equipment at customers sites. You also need to be comfortable working both indoors and outdoors in a field-based environment. You will be working in a relatively small geographical location forming part of a team of 35 service engineers. This is great opportunity to be part of secure and growing company offering on going training. The Field Service Engineer Role: · Reactive and PPM maintenance on clients sites within your allocated service area, with the occasional cover to other locations · Checking stock of the van and ordering parts. · Ensuring high levels of customer service is maintained. · Working outdoors frequently. The Successful Field Service Engineer: · Single Phase experience e · Mechanical Fault finding and repair skills · Comfortable working outdoors

Full-time | Hybrid (3 days office / 2 days WFH) EVH Grade 8 | Competitive Salary We are looking for an experienced and dynamic Property Services Manager to join a busy Property Services Team and play a key leadership role in delivering high-quality homes, safe communities, and exceptional customer service for our tenants and owners. If you have strong experience in asset management, compliance, maintenance delivery, and leading technical teams, we would love to hear from you. About the Role As Property Services Manager, you will take ownership of the day-to-day delivery of our property-related services, ensuring our homes, estates, and common areas are maintained to a high standard. You will lead a multi-disciplinary team that includes Technical Inspectors, Factoring and Compliance staff, and Property Services Administrators. Working closely with the Property Services Director, you will help drive performance, improve service delivery, and ensure full compliance across our housing stock. Key Responsibilities Lead and support the Property Services Team, ensuring strong performance, accountability, and a customer-focused culture Oversee reactive, planned, and cyclical maintenance programmes to ensure value for money and quality outcomes Manage statutory and regulatory compliance (gas, electrical, fire safety, asbestos, legionella, CDM, damp & mould, building safety) Monitor contractor performance, budgets, KPIs, WIP and debt management Deliver annual maintenance and asset investment programmes Oversee factoring services, estate maintenance, billing, and owner engagement Manage risk registers, audits, remedial actions, and compliance reporting Respond to tenant and owner enquiries, complaints, FOIs, and SARs Contribute to policy development, continuous improvement, and sustainability initiatives Deputise for the Property Services Director where required About You We're looking for someone who brings: Strong background in property services, asset management, or technical housing compliance Experience managing planned, cyclical, and reactive maintenance Confident leadership skills with the ability to motivate and support a multi-disciplinary team Excellent understanding of health & safety regulations and statutory compliance Experience working with contractors, procurement processes, and performance reporting Ability to analyse performance, solve complex issues, and drive improvements Excellent communication and stakeholder engagement skills A relevant professional qualification or equivalent experience is desirable. What's On Offer Hybrid working model (3 days in the office, 2 days WFH) A supportive and collaborative team environment Opportunities for professional development and progression The chance to make a meaningful impact within our communities How to Apply To be considered for this role, please submit your CV or call Laura on (phone number removed) for a confidential chat. RG Setsquare is acting as an Employment Agency in relation to this vacancy

Mobile Forklift Engineer Salary: £35,000 - £40,000 Basic & D2D pay OTE: £47500 Monday – Friday | 40 Hours | Day Shifts Van + Fuel Card | Overtime at 1.5x My client, a nationally recognized provider of forklift and materials handling solutions, is seeking a reliable and experienced Mobile Forklift Engineer to join their service team. This is a full-time position with ongoing support, training and a clear route for progression. Responsibilities in your new mobile forklift engineer role: Service and repair forklift trucks and similar machinery Perform LOLER inspections and fault diagnostics Attend breakdowns and customer sites as required Complete all job paperwork and ensure health and safety complianceRequirements for your new mobile forklift engineer role: Engineering experience with forklifts, plant, or heavy machinery NVQ Level 2/3 or equivalent Full UK driving license Good fault-finding and communication skillsWhat’s on offer in your new mobile forklift engineer role: £50,000 OTE & Van with personal use Overtime at time and a half Fully equipped van + fuel card Internal training and development 23 days annual leave + bank holidaysIf you don’t meet every requirement but have a solid engineering foundation, you are encouraged to apply – training will be provided for the right person. Contact Jack at Kemp Recruitment on (phone number removed) or submit your CV today. INDJH1. Job Types: Full-time, Permanent Benefits: Company car Company pension Employee discount Free or subsidised travel Free parking On-site parking Sick pay Work from home Work Location: On the road

Customer Experience Manager Monday to Friday - 8.30 -5pm (hybrid optional) Salary - £37K Manage day-to-day operations of a customer service team, ensuring high-quality service delivery and achievement of KPIs and SLAs. Lead and develop the team with a values-driven approach. Key Responsibilities Recruitment & Resourcing Operational Management Manage phone lines and email inboxes to meet SLAs. Identify and implement process improvements. Performance Monitoring Track KPIs and SLAs, take corrective actions as needed. Team Leadership Set clear targets and objectives. Line manage team leaders, support development and training. Essential Requirements Experience managing a team in a customer service environment. Ability to produce MI to enhance performance through KPI's Ability to prioritize tasks and solve problems independently. Team player with a solution-focused approach. Desirable Experience working with vulnerable customers. Ability to analyse data and identify trends. Experience managing change in a fast-paced environment. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Job Title: Customer Service Advisor Location: Edinburgh City Centre Pay Rate: £14.02p/hr Hours: Monday - Friday, 7 hour shifts between 8am-6pm. Hybrid Working: 3 days per week home working after training Contract Type: Temporary - 12 months. Start Date: February and March 2026 Lloyds are recruiting now for Customer Service roles supporting the UK's largest Banking Group. As a Customer Service Representative, you'll be handling complex enquiries mainly by phone. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. An 8 week training programme will teach you all you need to know about the wide range of products and services you will support customers. From there you will have the freedom to work 3 days a week from home, with ongoing support and development to allow you develop in your role. As part of the IP&I team, you will be providing customers with support across various products and services. This includes workplace pensions, life insurance and critical illness cover, right through to supporting customers through their policies after a bereavement. Empathy and compassion are vital to ensure customers have all of the information they need about the policy during these big life changes. Your responsibilities will include: Provide first class service to customers by acting as a first point of contact for any queries or requests by phone Striving to resolve queries at the first point of contact, from password resets to more in depth statement queries Handing requests for information or changes to details quickly and securely Ensuring all information is recorded efficiently and accurately Deal with situations with care and empathy Putting the customer first at every opportunity Benefits: Work from home 3 days per week Prime location in Edinburgh Close to public transport links First class support and training for all colleagues Opportunity for growth within the company Weekly Pay Online payslips Dedicated aftercare team Annual leave allowance of 31 daus per year Employee Assistance Programme Access to Able Futures Eyecare vouchers Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more Smart Spending App Workplace Pension scheme About our client: At our client's organisation, we believe in creating a workplace where you can truly be yourself and have a rewarding career. With great colleagues, flexible working arrangements, and a multitude of career opportunities, you'll find a supportive and inclusive environment where you can thrive. Requirements: Strong customer focus, with the ability to handle customer queries professionally and with care and due diligence Good attention to detail, with the ability to identify areas for improvement in the customer journey Strong communication skills, both verbal and written Understanding of Microsoft suite (Word, Excel, Outlook etc) At our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups. We are disability confident and can make reasonable adjustments to our recruitment processes upon request. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you

Job Title: Energy Expert Location: Leith Hub Salary: £26,208 per annum Hours: 40 hours per week Monday - Saturday Sponsorship- Unfortunately, we are not able to offer sponsorship for this role. Join Us as an Energy Expert in our Leith Hub - Empowering People & Supporting Sustainability! Are you passionate about helping others and making a real difference in your community? We're looking for friendly, proactive individuals to join our Leith Energy Hub team, where customer care, community support, and sustainability go hand in hand. What You'll Be Doing: As a key member of our high street Energy Hub team, you'll be at the forefront of driving sustainability in your local community. You'll be the first point of contact for customers, whether face-to-face or over the phone, offering support that goes beyond energy services. You'll empower customers with practical, personalised energy-saving advice, helping them reduce their usage, lower their bills, and shrink their carbon footprint, along with introducing them to our innovative, eco-conscious products and services Using our in-house CRM system, you'll resolve queries efficiently and clearly translating technical information into everyday language and ensuring every interaction supports our mission for a more sustainable future. Beyond customer service, you'll be a sustainability ambassador in your community. You'll collaborate with local charities and organisations through our charitable foundation, Utilita Giving, supporting initiatives that strengthen communities and promote environmental responsibility. By leading local green initiatives and working closely with your team, you'll inspire others to take part in building a cleaner, more connected future-making our Energy Hubs not just places of service, but centres of environmental and social impact. What We're Looking For: A genuine interest in sustainability and community engagement, with the opportunity to gain a ISEP qualification. A passion for helping people and making a difference Great communication skills across all channels A proactive, can-do attitude Ready to power up your career while powering down our carbon footprint? Join us and be part of something bigger, where your work supports people, the planet, and their pocket. The Important Things! Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days' leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We're more than a workplace, we're a place to thrive. About us Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that's good for the pocket and planet. Since then, we've made it our mission to put fairness first - supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britain's smart meter revolution, our belief in smart technology means that we're always evolving and looking for ways to improve our services through innovation. Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, we'll continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes. Our core values are powerful, yet simple: Fairness, Smart and Sustainability! The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd

About Us Since 2014, Trip.com 's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price. The Role As a Customer Service Advisor, you'll be the voice of Trip.com - helping travelers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email. Location: 1 Lochrin Square, Edinburgh (On-site) Hours: Full time, 37.5 Hours per week. What You'll Do: • Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Dutch and English lines., • Take ownership of customer concerns, resolving travel-related issues end-to-end., • Communicate clearly and confidently across multiple channels., • Collaborate within a supportive team to achieve KPIs and service targets., • Share ideas to improve customer experience and internal processes., • Represent and represent the Trip.com culture in every interaction. What You'll Bring • Previous customer service experience, ideally in a contact centre environment., • Fluent in English and Dutch (written and verbal)., • Strong communication and problem-solving skills, with resilience under pressure., • Ability to handle multiple web chats with fast, accurate typing., • Confident working towards and achieving KPIs / Targets., • Motivated, adaptable, with eagerness to learn and grow., • Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment., • Travel & Tourism industry experience - desirable but not essential Why You'll Love Working Here • 33 days annual leave (including bank holidays), • 3 extra days for parents/guardians, plus long service leave after 10+ years, • $600 USD in Trip Coins annually to spend on your next adventure, • Monthly bonuses & $450 USD refer-a-friend scheme, • Health cash back plan for dental, optical, physiotherap, massages & more, • Employee Assistance Program, wellbeing support & enhanced sick pay, • Enhanced family policies (maternity, paternity & adoption), • Life insurance worth 4x your annual salary, • Hybrid working options (based on performance), • Free on-site gym or discounted memberships at Nuffield Health & PureGym, • Continuous learning & genuine career development opportunities, • Birthday & service anniversary celebrations with gift cards and cake, • Regular team events, social activities, and recognition programmes., • Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats! Culture At Trip.com, our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your Trip.com journey could take you anywhere, many of our senior leaders started with us in this very role! Find out more job opportunities at (url removed) Have a good trip, and see you soon

Private Client Insurance Broker Insurance Broker / Insurance Account Handler / Insurance Claims Handler About the Role We are recruiting a Private Client Insurance Broker to join a successful and well-established Insurance business supporting a diverse portfolio of clients. This is a hybrid Insurance role, with regular time spent in the office, therefore candidates must be commutable to Edinburgh (3 days a week). This opportunity is open to candidates from a broad Insurance background, including Insurance Brokers, Insurance Account Handlers and Insurance Claims Handlers, who are keen to move into or further develop a client-facing Insurance role. Previous Private Client experience is not essential but would be preferable. You will work within a relationship-led Insurance team, supporting clients with household, high-value and bespoke Insurance requirements and building strong relationships with insurers and underwriters. Key Responsibilities Support and manage a portfolio of clients within a Private Client Insurance environment Provide advice on a range of personal lines and household Insurance products Handle Insurance renewals, new business enquiries and mid-term adjustments Liaise with insurers and underwriters to obtain and negotiate Insurance terms Deliver a high-quality, client-facing Insurance service via phone, email and meetings Support the Insurance claims process and act as a point of contact for client queries Maintain accurate Insurance records and documentation using broking systems (e.g. Acturis) Ensure compliance with Insurance procedures and regulatory standards Attend Insurance training, CPD and insurer meetings About You Experience working within the Insurance industry is essential Background in Insurance Broking, Insurance Account Handling, or Insurance Claims Handling Interest in developing a career within Private Client Insurance Strong communication and customer service skills Comfortable working in a client-facing Insurance role or keen to move into one Organised, professional and detail-oriented Experience using Insurance systems such as Acturis is beneficial CII qualifications (or working towards) are desirable but not essential This role is ideal for someone from a general Insurance, Account Handling, or Claims Handling background who wants to build a long-term career in a client-facing Insurance role within Private Client Insurance. Apply now to explore this Insurance opportunity in confidence

Leading provider of Corporate Travel Services are keen to add to their business travel team and are seeking Spanish, French and German Speaking Consultants. Do you speak Spanish, French or German and have hands on corporate travel experience? Can you book, ticket, re-issue and amend on Amadeus or any other GDS platform? This newly established team dedicate premium high-touch services to a portfolio of high-value and VIP customers across the European Market. For this role you will need to thrive in a complex fast paced environment and be able to take full ownership of the end-to-end customer journey. Does this sound like your perfect role, get in touch today to find out more. JOB DESCRIPTION: * Arranging all travel from flights to car hire to hotels etc * Prioritise VIP and high-touch customers using dedicated routing views priority queues and tagging * Create modify reissue and cancel bookings using Amadeus (or other GDS platforms) * Handle complex fare constructions ticketing rules exchanges refunds and revalidations * Consistently achieve exceptional customer satisfaction by delivering clear empathetic and solution-focused service. * Partner closely with Account Managers Sales Implementation and Operations to deliver seamless customer outcomes * Participate in structured communication loops to ensure alignment on customer needs and regional priorities * To assist all clients with travel bookings, amendments and cancellations and to process this in an efficient and competent manner * Provide an excellent service via communications with customers and accuracy of bookings * Communicate with customers, whether this is by telephone, email or in person, in a professional and friendly manner * Dealing with phone calls and email requests/queries from existing and potential clients * Providing clients with suitable travel options and suggestions of the best way to meet their requirements * Be involved in the ticketing processes for all travel; checking interline/ticketing agreements and the BSP website * Proactively maintaining relationships with clients at all times * Helping with any problems clients may have and provide the appropriate customer service throughout the entire process unsupervised * To carry out all reissues and revalidations unsupervised. Provide assistance to other team members and quality check their work if required EXPERIENCE: * Native level Spanish, French or German speaking language * Proven experience as a Senior Business Travel Consultant or equivalent role * Strong hands-on expertise in Amadeus or another major GDS (Sabre Galileo Worldspan) * Experience supporting VIP executive or high-touch corporate customers * Excellent knowledge of airfares ticketing rules exchanges refunds and IRROPs COMPANY BENEFITS (to name a few): * Generous holiday allowance * Private healthcare * Life insurance * Counselling support offered * Extensive parental leave in your child's first year * Volunteering opportunities * Opportunities to work overseas INTERESTED? Follow the instructions to apply, attaching your CV. This vacancy is being managed by or call me on 01619236120 TPBN1_UKTJ