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Our client, a reputable company in the technology and telecommunications sector, is currently seeking a Customer Service Advisor to join their mobile telecommunications team in Lee on the Solent. Key Responsibilities: • Handle inbound and outbound customer enquiries via phone, email and ticket systems, • Assist customers with mobile plans, billing queries, upgrades, device troubleshooting, and account management, • Resolve issues efficiently while maintaining high levels of customer satisfaction, • Clearly explain mobile products, tariffs, data usage, roaming, and network services, • Identify opportunities to retain customers and promote relevant products or services where appropriate, • Accurately update customer records and document interactions using internal systems, • Follow company policies, compliance requirements, and data protection guidelines, • Work collaboratively with team members and escalate complex issues when requiredJob Requirements:, • Previous experience in customer service, call centre, or retail (telecoms experience is preferable but not essential), • Strong communication skills with the ability to explain technical information clearly, • Confident using computer systems and learning new software quickly, • Problem-solving mindset with a calm, professional approach, • Ability to manage multiple tasks in a fast-paced environment, • Good attention to detail and organisational skillsBenefits:, • Competitive salary, • Full-time position with a supportive work schedule (Monday to Thursday 9-5, Friday 9-4:30), • Opportunities for professional development and training, • Positive and collaborative work environment

IT Support Desk Agent (1st and 2nd Line) £35,000 to £40,000 basic Fareham: 4 days onsite, 1 day from home Permanent | Full-time The opportunity… This organisation are the global leaders in travel safety and you’ll be joining a team supporting and ensuring reliable IT performance across safety analysis and improvement. You’ll be joining a busy IT support desk providing 1st and 2nd line support to users and customers. You’ll troubleshoot incidents, manage access, support business-critical applications, and keep tickets moving with clear updates and great service. What you’ll do • Handle support tickets via phone/email/chat (triage through to resolution), • Troubleshoot hardware, software, and basic network issues, • Support web-based applications and secure portals, • Administer users, permissions and access (Windows/Linux), • Maintain accurate ticket notes, documentation and knowledge articles, • Escalate complex issues and work closely with wider IT teams What you’ll bring • 2 to 3 years’ experience in IT support/helpdesk or customer-facing technical support, • Good Windows and Linux support skills, • Web application support experience, • SFTP knowledge, • Network fundamentals (TCP/IP, DNS, DHCP, VPN), • Strong communication and customer service mindset, • Awareness of cybersecurity and data protection basics What’s next? To learn more about this opportunity, please click apply or send your CV to dominic . buck @ mexasolutions . com I’ll be reviewing every CV that applies or lands in my inbox so please don’t be put off by the volume of applications on this role.

Housing Officer (HYRBID) needed in Portsmouth, £18.12ph PAYE - Reference: 5289705 One to two days from home • The Housing Officer is expected to help tenants meet their responsibilities in order that they can sustain their tenancies as outlined in their tenancy agreement whilst delivering excellent customer service., • Housing Officers support their customers by providing budgeting advice, assistance with maximising income, tackling anti-social behaviour, working as part of the multi-agency team involved with a family and advising tenants on how to maintain their homes and keep their gardens in good repair., • The Housing Officer will take appropriate tenancy enforcement action when proportionate and necessary to do so. This is a full time role on a temporary contract basis. If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared. Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage. You can also follow us at Twitter/Facebook/LinkedIn or via our website

Graduate Recruitment Consultant Portsmouth, Cosham – Full Time, Office Based £25,000 + Uncapped Commission Compass Associates are expanding and we’re searching for talented graduates looking to start their recruitment journey. We’re a team where motivated individuals become industry specialists, build deep long-term relationships and genuinely enjoy the work they do, all while unlocking exceptional earning potential and fast-track career progression. 🌟 Why join Compass Associates? 🥇 A reputation you can build on A multi-award-winning consultancy recognised as a trusted recruitment partner across the healthcare sector, giving you credibility from day one. 💷 Uncapped bonuses Your effort = your earning potential. High performers regularly achieve industry-leading commission. 📈 Transparent, merit-based progression Clear, structured pathways from Consultant to Director. No guesswork, just real opportunity. 🎓 Serious investment in your development Accredited training, leadership programmes and continuous professional development. We’re proud to promote from within. 🤝 A genuinely supportive culture Collaborative, grounded and high-performing teams where people celebrate each other’s wins and help one another succeed. 🎉 Celebrations that actually feel like celebrations From incentives to social events — we love to recognise success properly. What are the benefits? • Up to 38 days holiday with length of service, • 3pm Friday finishes, • Wellbeing gifts that accrue annually (with no limit), • Quarterly company events, • Access to accredited training and qualifications, • £500 internal referral bonus, • Retail discounts, • Cycle to Work scheme, • Free breakfast and fresh fruit High achievers also unlock enhanced perks such as private healthcare, cash plans, electric car schemes, phone bill allowances, and life & critical illness insurance. 🚀 Roles Available Recruitment Consultant – Entry Level / Career Changers Perfect for graduates, early-career individuals or people transitioning from sales or customer-facing roles. You’ll learn: ✔ Talent sourcing ✔ Interviewing and candidate assessment ✔ Client engagement and relationship-building ✔ Business development ✔ How to run your own desk like a mini-business All supported by a structured onboarding programme, ongoing coaching and a team committed to your success. You’ll thrive here if you: • Have a strong work ethic, • Love speaking to people, • Take initiative and stay positive, • Want a career with genuine development and opportunity Our culture We’re a close knit, ambitious and supportive team who take pride in doing things well. We care about our markets, our candidates, our clients, and most importantly, we care about creating an environment where people can push themselves, grow quickly and feel supported every step of the way. If you want a workplace that combines high performance with genuine belonging, this is it. Interested? If you’re looking to start your recruitment career, Compass Associates is a place where you can build something genuinely rewarding. Send your CV to:

Recruitment Consultant – All Levels Portsmouth, Cosham – Full Time, Office Based £25,000 + Uncapped Commission Compass Associates are expanding and we’re searching for talented people at every stage of their recruitment journey. Whether you're a recent graduate looking to launch a meaningful career, a salesperson ready for a new challenge, or an experienced consultant seeking a place that truly supports ambition, you’ll find opportunity here. We’re a team where motivated individuals become industry specialists, build deep long-term relationships and genuinely enjoy the work they do — all while unlocking exceptional earning potential and fast-track career progression. 🌟 Why join Compass Associates? 🥇 A reputation you can build on A multi-award-winning consultancy recognised as a trusted recruitment partner across the healthcare sector — giving you credibility from day one. 💷 Uncapped bonuses Your effort = your earning potential. High performers regularly achieve industry-leading commission. 📈 Transparent, merit-based progression Clear, structured pathways from Consultant to Director. No guesswork, just real opportunity. 🎓 Serious investment in your development Accredited training, leadership programmes and continuous professional development. We’re proud to promote from within. 🤝 A genuinely supportive culture Collaborative, grounded and high-performing teams where people celebrate each other’s wins and help one another succeed. 🎉 Celebrations that actually feel like celebrations From incentives to social events — we love to recognise success properly. What are the benefits? • Up to 38 days holiday with length of service, • 3pm Friday finishes, • Wellbeing gifts that accrue annually (with no limit), • Quarterly company events, • Access to accredited training and qualifications, • £500 internal referral bonus, • Retail discounts, • Cycle to Work scheme, • Free breakfast and fresh fruit High achievers also unlock enhanced perks such as private healthcare, cash plans, electric car schemes, phone bill allowances, and life & critical illness insurance. 🚀 Roles Available Recruitment Consultant – Entry Level / Career Changers Perfect for graduates, early-career individuals or people transitioning from sales or customer-facing roles. You’ll learn: ✔ Talent sourcing ✔ Interviewing and candidate assessment ✔ Client engagement and relationship-building ✔ Business development ✔ How to run your own desk like a mini-business All supported by a structured onboarding programme, ongoing coaching and a team committed to your success. You’ll thrive here if you: • Have a strong work ethic, • Love speaking to people, • Take initiative and stay positive, • Want a career with genuine development and opportunity Experienced Recruitment Consultants Ideal for consultants ready to step up, take ownership of a market or fast-track into senior or leadership roles. You’ll benefit from warm relationships, a respected brand, a clear growth path and the autonomy to build your niche. You’ll excel here if you have: • A solid billing history, • Full 360 recruitment experience, • Strong commercial instinct, • A relationship-first approach, • Drive, ambition and leadership potential, • A specialist mindset and desire to be an industry expert Our culture We’re a close-knit, ambitious and supportive team who take pride in doing things well. We care about our markets, our candidates, our clients — and most importantly, we care about creating an environment where people can push themselves, grow quickly and feel supported every step of the way. If you want a workplace that combines high performance with genuine belonging, this is it. Interested? Whether you’re just starting out or looking to take your recruitment career to the next level, Compass Associates is a place where you can build something genuinely rewarding. Send your CV to:

Job Description Make your application after reading the following skill and qualification requirements for this position. Closing date: Customer Team Member Location: 4 Anglesea Street , Ryde, PO33 2SX Pay: £12.60 per hour Contract: 16 hours per week + regular overtime, permanent contract, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Role will include working in our in-store bakery. Full, paid training provided You can apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs. We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do • Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience, • Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members, • Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be, • Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together, • A genuine care for the needs of customers and members, • Great people skills, with the ability to build positive relationships with customers and colleagues, • A positive approach to change and problem solving, • 30% discount on all Co-op products in-store plus 10% discounts on all other brands, • A pension scheme with up to 10% employer contributions, • Stream– a money management app giving you access to a percentage of your pay as you earn it, • 31 days of holiday (including bank holidays, pro rata for part time colleagues), • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations, • 24/7 employee assistance service, • Full, paid training and dedicated support for your personal development and career progression, • Rotas shared three weeks in advance and accessible on your phone We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at /apply-process and our inclusion commitments at /diversity-inclusion As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. xrnqpay We reserve the right to remove a vacancy before the scheduled closing date.

Prison Support Role HMP Isle of Wight £29,432 His Majesty’s Prison and Probation Service. An extraordinary job. Done by someone like you. As an Operational Support Grade, you will play a key part in supporting the day-to-day running of a busy prison. You will be part of a supportive team doing all sorts of things – from security and searches at the gate, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. It’s a varied and active job involving tasks which combine some desk duties with more physical tasks such as lifting, carrying and walking to escort vehicles across the prison grounds. Driving duties are an essential part of the OSG role at HMP Isle of Wight and therefore candidates are required to hold a full, valid UK Driving Licence. Someone like you You don’t need any qualifications to do this job, but if you are a good communicator and can keep calm under pressure, this fast-paced role could be the start of a successful career for you. Helping to keep a prison running smoothly and safely you will have good judgement and common sense, and, above all, be a great team player. As an OSG, you will work a variety of shifts, including weekend and night shifts, to keep things running. An extraordinary job In this unique career, you’ll have the opportunity to protect the public and make an impact on lives by supporting the important work happening daily in our prisons. Unlike our prison officers, your contact with prisoners is limited, although depending on the particular prison you may interact with prisoners occasionally. The OSG role will give you significant knowledge and experience of how a prison operates. It can provide opportunities to move into other prison jobs, including opportunities to apply for the OSG to Prison Officer conversion scheme. What you can expect from us: You’ll be given great training and opportunities for progression and development. In addition to your base pay, you will receive: annual leave is 25 days on appointment and will increase to 30 days after 10 years’ service (calculated on a pro-rata basis) 9 days bank, public and privilege holidays access to a paid Level 2 apprenticeship in customer service access to the generous Civil Service pension scheme season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme If this sounds like you, apply now.c272c101-f45c-4783-b4a0-50ad222b87c0

Customer Service Advisor Salary: £12.60 per hour (Living Wage Employer) Location: Portsdown West, Fareham, PO17 6AD Hours: 35 hours per week, Monday to Friday, between 7am - 7pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests when required Advise customers and support teams on known problems/workarounds Keep customers updated on the progress of their request or incident Contribute to team success by meeting agreed personal targets Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed. What you'll bring Excellent communication skills, both verbal and written A genuine passion for delivering great customer service Willingness to learn and adapt Ability to work independently and as part of a team Strong problem-solving skills Confidence working under pressure If you're looking for a stepping stone into a career in technology, this could be your next move. Interested? Apply today! TPBN1_UKTJ

Our client is an online retailer and looking for a Customer Sales Executive to join the team. You will be the first point of contact for the company's customers, delivering a professional and friendly experience at every stage of the journey. Processing orders from online sites such as Ebay, Amazon and the company website as well as telephone communications. You will play a key role in generating revenue by upselling, cross-selling, and promoting additional goods to customers to maximise on orders. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys building customer relationships, and has a strong interest in both sales and customer service. Responsibilities Respond promptly to customer enquiries across phone, email, website and online platforms - Ebay/Amazon. Process orders accurately and ensure timely dispatch. Resolve delivery and product issues efficiently, coordinating with internal teams. Identify opportunities to upsell and cross-sell products, maximising customer value. Maintain accurate customer records and communications. Build lasting relationships with customers, ensuring satisfaction and retention. Handle complaints with professionalism and care, escalating where necessary. Keep product knowledge up to date to provide accurate advice. Collaborate with colleagues across sales, warehouse, and management teams. Skills and Experience Previous experience in customer service and/or sales where cross/upselling is required. Experience working or an online retailer would be beneficial Excellent verbal and written communication skills. Ability to manage multiple priorities in a fast-paced environment. A proactive, self-motivated approach with strong problem-solving skills. Good IT skills, including ERP systems and Microsoft Office. Professional, resilient, and adaptable in handling challenging situations. Working Hours Monday - 8am - 5pm Tuesday & Wednesday - 9am - 5pm Thursday - DAY OFF Friday - 9am - 4pm Saturday - 8am - 4pm Salary and Reward £27,000 -£30,000 depending on experience 25 days holiday plus bank holidays and increase in years with length of service Mon-Fri 9am - 5.00pm or slight variations, some work from home available Casual dress code Pension On site parking TPBN1_UKTJ