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  • Clinic coordinator
    Clinic coordinator
    9 days ago
    £13 hourly
    Part-time
    Elstree

    We are seeking a confident and commercially minded Reception coordinator to join our clinic. This role is front facing and sales supportive, combining excellent client care with proactive outbound calling. You will be the first point of contact for clients in clinic and for new enquiries, playing a key role in converting leads into booked consultations and treatments. This is not a passive desk role. You must be comfortable picking up the phone, following up warm leads, handling objections, and confidently discussing our treatments and offers. Duties and responsabilities: Oversee the reception area, warmly welcoming clients and maintaining a professional front-of-house presence. Manage appointment bookings and optimise the clinic schedule to ensure smooth operations and efficiency. Conduct consultations with both new and existing clients, offering tailored recommendations and upselling services where appropriate. Actively engages with clients to ensure they are fully aware of all services, offers and packages, to encourage further bookings. Respond to emails promptly and professionally, handling client and internal enquiries efficiently. Collaborate with the clinic team to ensure smooth operations and exceptional customer services. Responsable for gathering client feedback on their experience and book their next service. Maintaining all data documentation for treatments, services, products for clients and client's files up to date and organised. Monitor stock levels, ensuring adequate supplies are maintained, and uphold high standards of clinic cleanliness. Handle payments to the clinic by card, cash; keep record of financial transactions. Keep the reception and your whole department area clean and tidy. Assist with social media and monthly promotions. Assist with additional duties as needed to support the clinic team. Requirements: Minimum 2 years of experience in a front of house.

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  • Operations Administrator
    Operations Administrator
    9 days ago
    Full-time
    London

    As an Operations Administrator at our Skills Training Centre, you will play a crucial role in ensuring the smooth and efficient running of our daily operations. We are looking for a highly organised and proactive individual to provide comprehensive administrative support, contributing to a positive and effective learning environment for our participants. Key Responsibilities: • Coordinate and schedule training courses, workshops, and events., • Manage participant registrations, inquiries, and communications., • Maintain accurate records of attendance, course completion, and certifications., • Prepare and distribute training materials, handouts, and resources., • Support trainers with administrative tasks, including room bookings and equipment setup., • Handle general office administration, including managing supplies, mail, and phone calls., • Assist in maintaining a clean, organised, and welcoming training facility., • Provide excellent customer service to participants, trainers, and visitors. The ideal candidate will possess: • Proven experience in an administrative or operations support role, preferably within an educational or training setting., • Strong organisational skills with keen attention to detail., • Excellent communication skills, both written and verbal., • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)., • Ability to manage multiple tasks and prioritise effectively in a fast-paced environment., • A proactive attitude and a willingness to learn. Join our team and help us deliver high-quality training experiences!

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