46 Best customer experience manager Jobs in Borehamwood (March 2025)

Salon Manager cum Nail Creative Designer

Job Description: Salon Manager cum Nail Creative Designer Location: Diamond Nails, 106 Shenley Rd, Borehamwood WD6 1EB Employment Type: Full-Time Diamond Nails is expanding, and we’re searching for a talented Salon Manager cum Nail Creative Designer to join our dream team. This dual-role position is key to our growth, combining operational leadership with artistic vision. You’ll oversee the daily running of our salon, provide exceptional client experiences, lead and develop a team of skilled professionals, and set creative trends that define our brand. Key Responsibilities: 1. Operations Management 2. Oversee the daily operations of the salon, ensuring smooth, efficient, and organized workflows. 3. Maintain high hygiene standards by monitoring cleanliness, ensuring adherence to health and safety regulations, and conducting regular checks. 4. Deliver outstanding customer service by cultivating a warm, professional, and luxurious client experience. 5. Address client inquiries, feedback, and complaints promptly and professionally to ensure satisfaction and loyalty. 6. Manage staff scheduling and client bookings to optimize operations and minimize wait times. 7. Track salon performance metrics, such as revenue, client retention, and staff productivity, and implement improvements where needed. 8. Staff Management 9. Create and manage staff schedules (rota) to ensure adequate coverage and efficient operations. 10. Oversee daily staff activities and provide clear direction to maintain high productivity and service quality. 11. Recruit, onboard, and train staff from basic manicure and pedicure techniques to advanced nail art and extensions. 12. Organize workshops and refresher training to keep the team updated on the latest techniques and trends. 13. Conduct regular performance evaluations, offering constructive feedback and encouraging growth. 14. Marketing and Promotion 15. Manage the salon’s Instagram page, posting engaging and visually appealing content to attract and retain followers. 16. Design and execute sound, targeted marketing campaigns to reach specific client groups, such as bridal parties, professionals, or seasonal events. 17. Plan in-salon promotions, loyalty programs, and collaborations to boost visibility and revenue. 18. Develop creative social media strategies to highlight the salon’s services, designs, and team expertise. 19. Nail Creative Direction 20. Design and develop on-trend nail styles, keeping Diamond Nails at the forefront of nail artistry. 21. Maintain a strong understanding of diverse nail techniques, including ombre, 3D nail art, marble effects, and seasonal or holiday-themed designs. 22. Evaluate past designs and build upon them to create a captivating and dynamic portfolio for the salon. 23. Collaborate with staff to brainstorm and innovate new nail art and techniques. 24. Offer seasonal and exclusive nail collections tailored to special events or trends. 25. Financial Management 26. Oversee the salon’s finances, including managing budgets, tracking expenses, and maximizing profitability. 27. Monitor daily sales, service revenue, and product retail performance. 28. Develop financial reports and provide insights to identify areas for growth and cost-saving opportunities. 29. Manage staff payroll, ensuring accuracy and timeliness. 30. Liaising with Suppliers 31. Build and maintain strong relationships with suppliers to ensure consistent, high-quality product availability. 32. Research and negotiate competitive pricing on products and tools. 33. Keep up to date with new product launches and innovations to incorporate into the salon’s offerings. 34. Monitor inventory levels and coordinate timely restocking to prevent shortages or overstocking. 35. Business Development 36. Identify and explore opportunities for expansion, whether through new locations or additional services. 37. Conduct market research to stay ahead of industry trends and client demands. 38. Work with stakeholders, including landlords and suppliers, to facilitate growth and negotiate partnerships. 39. Develop and implement strategies to increase the salon’s profitability and customer base. 40. Seek collaborations with beauty influencers, local businesses, and event organizers to enhance brand awareness. 41. Qualifications and Skills: 42. Proven experience in salon management or a similar leadership role in the beauty industry. 43. Expertise in nail care and advanced techniques, with a strong creative flair for design. 44. Excellent organizational and multitasking skills to manage both operational and creative responsibilities. 45. Strong leadership and communication skills, with the ability to inspire and manage a diverse team. 46. Exceptional customer service skills and the ability to build lasting client relationships. 47. Proficiency in social media management, particularly Instagram, and a knack for creating impactful marketing campaigns. 48. Familiarity with salon management software and adherence to hygiene and safety standards. 49. Financial acumen with experience managing budgets and tracking performance metrics. 50. What We Offer: 51. Competitive salary with performance-based incentives. 52. Opportunities for professional development and skill-building. 53. A supportive, collaborative work environment where creativity thrives. 54. The chance to make a significant impact on Diamond Nails’ growth and reputation.

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