Customer experience manager jobs in CardiffCrear alertas

Title: Assistant Manager Location: Cardiff Hours: 40 hours per week Salary: £32-34,000, plus benefits As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our expert Surgeons undertake more procedures collectively than any other national provider. For over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. An exciting opportunity has arisen for an ambitious Assistant Manager to join the leadership team in our Cardiff clinic. This role would be well suited to someone with existing high end retail or healthcare experience, or a current high performing individual with a background in optical sales who is looking to take the next step in their career. It will provide the successful candidate with the opportunity to develop their skills across a broad remit and disciplines. You will be responsible for setting and maintaining world class standards throughout the clinic. The main aspects of the role - • Leading a team of outstanding Patient Advisors to deliver the best possible outcomes for our patients, • Ensuring that all colleagues have the right support in place to excel and develop their skills, • Effectively manage the clinic workload, and ensuring diaries are managed in advance, • Deputise for Clinic Manager, • Managing the workload for dual brands operating in the clinic The successful candidate will have experience of - • Leading a diverse team, preferably within a retail or clinical setting, • Hands-on and customer-centric approach, • Delivery against recognised industry standards, • Developing a multi-disciplinary team to meet the levels of service and activity expectations, • Leadership with incidents, safeguarding, referrals and complaints, • Monitoring SLA's and escalation as required, • Managing the performance of the team to deliver the highest calibre of clinical and customer service at all times, • Maintaining relationships with the senior leadership team, • Confidence and integrity to operate with the utmost discretion, • Excellent communication and presentation skill, • Knowledge of Optical or Aesthetics would be beneficial. What’s in it for you? • Competitive salary with excellent bonus potential, • Free Laser Eye and Intraocular Lens Surgery, • Discounts on prescription eyewear and sunglasses, • Generous Optical Express family & friends discount, • Modern working environment, • On-going training and development opportunities, • Workplace Pension Scheme Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.

Company Description Greenwich Food Ingredients, the UK extension of Kahraman Agro, leverages over 50 years of global expertise in sourcing and processing high-quality agricultural ingredients. Combining tradition with modern technologies, the company uses state-of-the-art machinery and food safety systems to provide manufacturers in the UK, Europe, and the United States with authentic, consistent, and traceable ingredients. Greenwich Food Ingredients is dedicated to honoring origin, elevating product quality, and supporting modern food production. Reliability, integrity, and innovation are the cornerstones of its operations. Role Description The Technical Manager is responsible for designing, optimising, and maintaining technical processes to ensure safe, and high-quality production. The role supports production, quality, and maintenance teams by providing technical expertise, ensuring compliance with food safety standards (HACCP, BRCGS), and delivering continuous improvement across the site. Why Join Us • Opportunity to build and influence a brand-new production site., • Work with modern, high-tech food processing equipment., • Career growth as the company expands., • A dynamic and collaborative environment. Key Responsibilities • Lead all technical, quality, and food safety activities in the plant, • Ensure full compliance with food safety legislation, BRCGS standards, retailer codes of practice, and microbiological safety requirements., • Oversee and maintain HACCP plans, QMS, TACCP/VACCP, allergen controls, and environmental monitoring programmes., • Manage internal, external, and third-party audits, ensuring the site is always audit-ready., • Oversee product specifications, labelling, shelf-life validation, and process controls., • Conduct supplier approval processes, raw material assessments, and ensure compliance with high-risk ingredient controls., • Support NPD with technical expertise during concept development, factory trials, and product launches., • Manage customer technical relationships, handling queries, product complaints, and site visits professionally., • Drive continuous improvement in hygiene, quality standards, process efficiencies, and food safety culture across the business., • Implement both immediate corrective actions and long-term preventive solutions., • Lead, mentor, and develop the technical and quality assurance teams. Qualifications and Experience Essential: • Degree in Food Science or similar science degree., • Proven technical or quality management experience within Chilled, High-Care, or High-Risk food manufacturing., • Experience with BRCGS, retailer technical standards, and audit management., • Experience with nut/seed processing, pastes, oils, or viscous food products., • Understanding of hygienic design standards (EHEDG)., • Familiarity with CIP systems, heat exchangers, and grinding technologies. If you believe you have the required skillset above, we would love to hear from you!

Please note: This role is for Pullman Rail which is a subsidiary of Transport for Wales Location- Canton, Cardiff Project Manager (Rail Vehicle/Rolling Stock Overhaul) Permanent Opportunity Equal Opportunities At Pullman Rail we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. Who we are At Pullman Rail (part of the Transport for Wales family), we’re on a mission to be the engineering and overhaul partner of choice to the UK Transport Network. From our facility in South Wales, we provide comprehensive services including vehicle overhauls, heavy maintenance, component repairs and system upgrades to a large proportion of the UK rail fleet. And we have exciting plans to diversify into the wider transport market as part of our growth strategy. We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on our ambition to grow our services and support the transformation happening across the Public Sector transport industry. Role responsibilities We are seeking a Project Manager (Rolling Stock / Rail Vehicle Overhaul) to join our Production team. Reporting to the Head of Production, the post holder will be responsible for the mobilisation and end-to-end delivery of Heavy Maintenance and Rolling Stock Overhaul projects at our Cardiff facility. The role is accountable for ensuring projects are delivered safely, compliantly, on time and within budget, while meeting customer, contractual and business requirements. Acting as the central point of accountability, the Project Manager will lead project planning, governance, stakeholder engagement and performance management throughout the full project lifecycle. This is a customer-facing role, working closely with Train Operating Companies (TOCs), Rolling Stock Owning Companies (ROSCOs) and internal production and support teams to drive successful outcomes and continuous improvement. Responsibilities include but are not limited to: • Safety & Ethics – Support the Pullman Rail SHEQ strategy and ensure full compliance with safety, health, environmental and quality requirements, championing a strong safety culture across all project activities., • Delivery & Excellence – Deliver projects to agreed time, cost and quality targets, driving efficiency, margin performance and customer satisfaction., • Project Leadership & Governance – Lead the planning, execution and control of rolling stock overhaul and heavy maintenance projects, translating contract scope into lifecycle delivery plans, programmes and resource plans., • Financial & Commercial Control – Manage project budgets, cost forecasts and margin trackers, identifying risks, opportunities and corrective actions, and supporting tendering and change management activities., • Performance & Reporting – Set and monitor project KPIs, prepare dashboards and status reports, and provide clear insights to internal and external stakeholders., • Collaboration & Customers – Act as the primary customer interface, building strong relationships and working closely with production, engineering and support functions to ensure safe and effective delivery., • Risk & Change Management – Identify, manage and mitigate project and health & safety risks, escalating issues as appropriate and supporting controlled implementation of project change., • People & Capability – Work with operational and training teams to ensure appropriate resources, competencies and skills are in place, and capture lessons learned to support continuous improvement. Who we’re looking for • A candidate with proven project management experience within an engineering, manufacturing or other safety-critical environment, ideally within rail or rolling stock overhaul., • Someone with a degree in engineering or a related discipline, or a recognised project management qualification (e.g. PRINCE2 or equivalent)., • An individual with strong knowledge of project planning, cost control, maintenance and overhaul processes, and the ability to manage complex delivery programmes., • A confident communicator with excellent stakeholder management skills, capable of working effectively with customers, suppliers and multi-disciplinary internal teams., • A commercially aware professional with a strong focus on delivery, continuous improvement and customer value., • A collaborative team player who can also work independently, using sound judgement to resolve issues in a fast-paced operational environment. Welsh Language Skills The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role. Next steps Does this role sound like the opportunity you are looking for? Do you want to find out more? See attached Job Description for further details. This advert will close at midnight on the day of the application closing date stated above. We do encourage you to submit your application as early as possible. Please note, we reserve the right to close this vacancy early if we receive sufficient applications. Note that you must hold the permanent right to work in the UK. We are not currently able to provide sponsorship.

Join the Exciting Journey of Carl's Jr. Coming to the UK in 2025! Assistant Manager Opportunity About Us: Carl's Jr. has been serving up delicious, high-quality burgers and shakes since 1941. What started with just $15 and a hot dog cart in California became the global powerhouse it is today, with nearly 4,000 locations in over 44 countries. In 2025, Carl’s Jr. will open its first UK restaurant, and we want you to be part of the team that brings our legendary brand to new heights! What You’ll Be Doing: • Support the management team in running daily operations smoothly., • Lead and motivate a team to deliver top-notch customer service., • Assist with sales strategies and boost overall business performance., • Ensure high standards of food quality, hygiene, and safety., • Create a positive, energetic work environment where everyone thrives., • Build strong connections with customers, ensuring they have an unforgettable experience., • Experience in a supervisory role within a restaurant or similar fast-paced environment., • A natural leader who can inspire and guide a team., • A passion for hospitality and delivering excellent service., • Strong communication skills, organization, and a proactive attitude., • A hands-on problem solver who stays calm under pressure. At Carl's Jr., we offer more than just a job – we offer a rewarding career with amazing benefits, including: • 50% off your bill for you and 5 friends at all our brands – share the love with great food!, • Exclusive Discounts on thousands of online and high-street retailers via our BRG Spark App., • 20% off at Carluccio’s retail gift shop & deli., • Financial & Wellbeing Support, including free mortgage advice and access to our Health & Wellbeing Centre., • Wage Stream – access your pay anytime you need it., • Healthcare Cashplan & Employee Assistance Programme (EAP)., • Referral Rewards: Earn bonuses when you refer a friend to join our team., • Career Advancement: Incredible opportunities for growth and development within a diverse brand portfolio., • Flexible Scheduling: Achieve work-life balance with flexible working options. If you're excited about leading an iconic brand to success and being part of something special as we launch in the UK, we want to hear from you! Apply now and be part of the first-ever Carl's Jr. in the UK in 2025! Boparan Restaurant Group (BRG) is a growing hospitality group committed to our goal of striving to become the Best Restaurant Group in everything we do. We’re obsessed with building credibility, going above and beyond, and delivering a memorable guest experience and an amazing working environment. At BRG, we live by our core values: ✅ Honest – Acting with integrity in everything we do. ✅ Hardworking – Giving our best, every day. ✅ Hungry – Always striving for growth and excellence.a fantasticstriving ✅ Heart – Caring deeply about our people, our guests, and our communities.

Are you looking for personal development to become a future manager? Are you looking for a fun and fast paced environment to work in, with great benefits? Could you help us create lasting memories for our customers by providing outstanding customer service? If so, then look no further! The Why... Join Hollywood Bowl Group as an Assistant Manager in Training (Team Leader), in return you'll get: • The opportunity to earn an extra 50p per hour, paid to you every month, • Access to our in-house management training programmes, • Optional pension plan, • Additional days holiday with length of service up to five days, • Ongoing training and development, with the opportunity to fast track your career, • Free game vouchers every month, • 30% discount off food and drink for you and up to five friends, • 50% off food when you are working, • Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders., • Financial long service awards, • A £15 donation to our dedicated charity partner when you complete your induction, • Enhanced maternity, paternity, adoption, and shared parental leave benefits You will join us as a Team Leader, with a place secured on our next Assistant Manager in Training programme intake to set you up for success as a Manager of the future in our business. No two shifts are the same, you may be welcoming customers, setting your department up for success or coaching your team. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit. Opening Hours and Shift Patterns:Our centres are typically open seven days a week, from 9am to midnight.Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availability from Team Member applicants. Here is an overview of the typical shift patterns we have in centre, from Monday to Sunday. Weekday AM shifts are typically 09.00 - 17.00 Weekday PM shifts are typically 17.00 - 00.00 Weekend AM shifts are typically 09.00 - 18.00 Weekend PM shifts are typically 16.00 - 01.00*Opening times and shift patterns will vary from centre to centre, your centre opening hours can be found online, and shift patterns will be confirmed at interview. You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in-house management training programmes, should you wish to take the next step in your career. To be a successful Assistant Manager in Training (Team Leader), we’ll want to see: • Experience of supervising a team, • Great customer service, with the ability to communicate at all levels, • High energy and the ability to work in a fast-paced environment, • A friendly, supportive and helpful team player, • Flexibility with working hours and shift patterns, • Basic literacy and numeracy skills The Who... Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company

BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction along with brining our values to life for their team and our customers. REWARDS • An achievable bonus scheme worth up to 15% of annual salary, • An additional Secret Shopper bonus worth up to £2,000, • High Performer Awards and Bonus's, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 33 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Life assurance, • All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your payOTHER AWESOME PERKS, • Days out and social events, • Invite to the annual Assistant Manager conference, • Team competitions - Fry Cup and Olympics, • Five Guys Perks - employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Enhanced Maternity & Paternity Leave, • Pension schemeAS AN ASSISTANT MANAGER YOU'LL BE, • Responsible for Shift Managers and Crew, • Supporting the delivery of perfect burgers and fries, • Providing an above and beyond experience for your team while creating an awesome working environment where people are happy to come to work and have fun, • Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way, • Leading from the front, you will be hands on working with the team on the line and on floor with customers, • Responsible for supporting your General Manager and delivering store results, • Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs, • Running smooth day to day operations, thinking about long term plans, • Always leading with our values, • Developing your team to ensure there is a strong talent pipelineAS AN ASSISTANT MANAGER YOU'LL BE ENTHUSIASTIC ABOUT, • Perfect Burgers and Fries, • Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity, • People - Experienced hands-on leadership skills, • Customer serviceINCREDIBLE CAREERS WITH FIVE GUYS, • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us., • Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office., • Five Guys isn't just a job - it can be a career!

Experience of retrofit works desirable * Proven experience with meeting customer expectations and ability to demonstrate customer centric approach * Commutable within the Cardiff area Site Manager - The Reward: * £40k - £45k + car allowance + car + 15-20%% bonus + fuel card * Str

Customer Service Team Lead Cardiff - Hybrid, 3 days in office £35,000 - £40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join an exciting and rapidly growing company who will offer autonomy and the ability to bring your strategy, implementation and ideas to the team. This company deliver niche and popular software solutions for the fashion sector. All their processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring the team are efficient and aligned with business objectives. You will be directly involved with customer support tickets and help lead the team to resolve issues. Working closely with various departments you will aim to provide solutions, enhance productivity and lead from the front. The ideal candidate will have proven experience as a Customer Support Team Lead or similar. You will possess strong technical knowledge in SQL and have hands-on experience with Jira Service Management. You will need experience leading a team and also being hands on with customer service tickets. A great opportunity to join a thriving business where you will be given flexibility and autonomy. The Role: Analyse, improve, and manage customer support procedures to align with business objectives Handle support tickets directly while guiding the team in resolving customer issues Lead the support team by example, promoting efficiency and effective problem-solving Collaborate with other departments to develop solutions and boost overall productivity The Person: Proven experience as a Customer Support Team Lead or in a similar role Strong technical knowledge of SQL and practical experience with Jira Service Management Demonstrated ability to lead a team effectively while managing day-to-day support operations Hands-on experience handling customer service tickets alongside team leadership responsibilities TPBN1_UKTJ

At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life. Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. Home to work that matters, and you can be a part of it. The Customer Support Operative is responsible for the inspection and remediation of issues and defects in customers’ homes, working in collaboration with the Customer Support Coordinators to ensure the required materials and supplies have been ordered and always keeping customers informed on the progress of their issues. The Customer Support Operative should be conversant in using the technology provided to carry out their role and be adherent to the relevant processes and procedures, including all health and safety regulations and protocols. Demonstrates role model customer behaviour • Acts as an inspiring role model across the team in the delivery of great customer service, • Always demonstrates positive behaviour when discussing or interacting with customers, • Always engage with customers in a professional manner so they are assured we have understood their problem and trust that we will act to resolve this quickly, • May carry out inspections of potential remedial works in order to understand if work is required, what needs doing and how many people will be required, • Undertakes remedial works that might encompass a range of trades e.g. carpentry, painting, dry-lining, and any other remedial works as requested by the Customer Support Manager or Senior Customer Support Operative, • If required, sources materials cost effectively, with the agreement of the Customer Support Manager or Senior Customer Support Operative, • Keeps the Customer Support Coordinators updated of progress on customer remediation works, • Takes responsibility for their own development by asking for feedback on their performance to ensure ongoing improvement, • Identifies gaps in their customer engagement ability (verbal and written) and takes responsibility for the continuous improvement of these, • Identifies ways of working that could be more efficient and/or cost effective and puts forwards ideas for improvement, • Keeps up to date, • Qualified City & Guilds carpenter or painter, • Able to demonstrate ability to work flexibly, efficiently and reliably, • Proven ability to work independently, prioritise work and take initiative to find solutions to problems, • Proven ability to remain calm, measured and resilient in challenging situations, • Clean driving licence., • Previous experience of working in the housebuilding industry, • Experience of other trades than carpentry and painting At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve. We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home. We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work. If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey. As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team. Please inform your line manager if you wish to apply for this role.

Role: Applications Manager Location: Cardiff Salary: £52,000 We are proud to be working with a multi-award winning housing association who prides themselves on the relationship they have and maintain with their tenants. The Role You will work closely with Infrastructure and IT Support teams to ensure applications are secure, stable, and continuously improved, managing incidents, upgrades, fixes, and enhancements. The role also supports business change by partnering with senior stakeholders to translate organisational needs into effective technical solutions. Who we are looking for: You will be a confident and collaborative leader with strong communication and organisational skills. You'll be highly analytical, detail-oriented, and customer-focused, with the ability to manage multiple priorities and drive improvement. You'll demonstrate integrity, adaptability, and a proactive, solutions-focused mindset, with flexibility to meet business needs. Welsh language skills are desirable. Skills, Experience and Qualifications Significant experience developing and improving housing management systems Experience with dynamic resource scheduling systems Strong background in business process improvement Experience with data governance, data warehousing, and GDPR compliance Proven experience leading high-performing teams Think this one's for you? If you think thisrole Applications Manager is for you then apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. TPBN1_UKTJ

A global retail company is seeking a multi-site manager to oversee its stores in the United Kingdom, specifically in Cardiff.This role requires experience in managing multiple retail locations, strong people management skills, and a passion for fashion and customer service.As a leader, you will deve

ARE YOU LOOKING FOR A CAREER CHANGE WITH EXCELLENT DEVELOPMENT OPPORTUNITIES? TQ NEEDS YOU TO JOIN OUR TEAM! ABOUT US Tillicoultry Quarries is a successful and fast-growing family-owned quarrying company and major supplier of aggregates, asphalt, ready-mixed concrete, mortar, render and sports sand to the building and road construction industry. We operate in over 35 sites throughout Central Scotland, the North East of England and East Anglia. Due to our continued success, rapid growth and internal promotion an excellent opportunity has arisen for a Quarry Manager based at our Northfield Hard Rock Quarry. The successful candidate should be customer focused, reliable, well organised and be able to work well as part of a team in a busy site environment. The Site Northfield Quarry, situated close to Denny, is one of the largest Hard Rock Quarries in Scotland. With a high-capacity fixed crushing plant fed by in-house load and haul equipment, it provides aggregates to the wider Asphalt and Concrete business, its own two on-site asphalt plants, concrete plant, wash plant whilst also supplying the Scottish construction market across the Central belt of Scotland. Northfield also has its own workshop facility. WHY JOIN OUR TEAM? As a family business who have been in operation for over 90 years we invest in our people and offer excellent training and career development opportunities. Our culture has grown from family values and we are proud to have a committed and passionate team of over 400 people working in a variety of different roles delivering a unique combination of quality materials and service excellence for our customers. KEY RESPONSIBILITIES The safe and efficient management of the site and workshop; Leadership, mentoring and guiding the team; Lead and work as part of a large team; Work closely with the production manager and other key stakeholders; Ensure compliance with all planning and development requirements; Ensuring that all plants meet operational and production requirements; Meet site productivity targets; Maintaining existing and implementing new Standard Operating Procedures, Risk Assessments and training; Proactively managing both mandatory training and developmental training of staff. WHAT DO WE NEED FROM YOU? At least 3 years experience managing and leading teams; Hard Rock (including Drill & Blast), Asphalt and Concrete production experience Excellent awareness of current Health, Safety and Environmental legislation; Completed, or be working towards, a SHE NVQ Level 4 (or equivalent); Excellent understanding of Quarry Regulations 1999 and ACOP; A good understanding of heavy plant and machinery, including maintenance planning. WHAT WE WILL GIVE YOU IN RETURN Competitive salary Company vehicle Pension 30 days annual leave per year Holiday purchase scheme Employee Assistance Programme Employee Discounts Platform Career development and internal progression THIS IS AN EXCITING OPPORTUNITY TO FULFIL A KEY ROLE WITHIN A FAST GROWING AND SUCCESSFUL BUSINESS. WE OFFER A COMPETITIVE REMUNERATION PACKAGE AND FANTASTIC OPPORTUNITIES FOR DEVELOPMENT AND CAREER PROGRESSION. WORKING TOWARDS A DIVERSE WORKFORCE AND EQUAL OPPORTUNITIES. TPBN1_UKTJ

A leading financial services firm in Cardiff is seeking a Senior Product Manager to spearhead the development of new travel insurance propositions. Ideal candidates possess strong product development experience in insurance, excellent analytical skills, and a commitment to customer-centric approache

Are you ready to take on a new challenge as a Project Manager? Our client, a leading electrical contractor, is seeking a skilled Project Manager to manage their growing portfolio of electrical building maintenance contracts across various commercial premises. This is an exciting opportunity to join a dynamic team and make a significant impact in the facilities sector. What is The Job Doing: As a Project Manager, you will play a crucial role in overseeing the successful delivery of projects. Manage and oversee new and existing sites. Supervise site managers and teams to ensure project success. Coordinate with clients to understand their needs and deliver exceptional service. Monitor project progress and provide regular updates to stakeholders. What Experience Do I Need The ideal Project Manager will have a strong background in electrical engineering and project management. Proven experience in project management within the facilities sector. Solid background in electrical engineering. Ability to manage multiple projects simultaneously. Strong problem-solving skills and attention to detail. The client is an established electrical contractor with a diverse range of electrical building maintenance contracts. They are dedicated to delivering high-quality services across various commercial premises and are known for their commitment to excellence and customer satisfaction. If you are an experienced Project Manager with a background in electrical engineering and a passion for managing projects in the facilities sector, this could be the perfect opportunity for you. Apply now to join a leading electrical contractor and take your career to the next level. If you have experience as a Project Coordinator, Electrical Project Manager, Facilities Manager, Site Manager, or Construction Manager, you might find this Project Manager role particularly interesting. This opportunity allows you to leverage your skills and experience in a thriving industry.Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ

Position Aircraft Mechanic (B1) Reports to Base Maintenance Manager Location South Wales Salary £28,000 basic plus £6,000 shift premium per annum Working Hours Seasonal shift patterns from September to May with a 3 month shutdown in summer. The Role We are looking for a self-motivated Mechanic to join a busy base maintenance team. This position covers a broad range of maintenance activities across Airbus and Boeing aircraft, both scheduled and unscheduled. You will work under the direction of supervisors and engineers to ensure all work meets Part 145 requirements, company procedures and customer service agreements. Safety and quality are central to this role. You will be responsible for carrying out maintenance tasks to the highest standards while following health and safety regulations. You will also contribute to defect rectification, repair, overhaul and modifications as required. Key Responsibilities * Carry out aircraft maintenance tasks in line with customer requirements and approved documentation * Follow company procedures and Human Factors principles, using only approved, calibrated tools and equipment * Support engineers and technicians in the completion of maintenance tasks, escalating issues when necessary * Complete all paperwork and documentation accurately and on time * Inform supervisors of any issues affecting safety, productivity or progress * Correctly process and return unused materials to stores, or dispose of them in line with procedures * Ensure correct storage, blanking, labelling and protection of aircraft components and tooling * Maintain workplace cleanliness and implement FOD prevention practices * Suggest improvements to safety, efficiency and working practices * Assist with hangar upkeep and facility maintenance tasks as needed * Carry out additional duties as required by the business Essential Requirements * Minimum 3 years' experience in aviation maintenance within a Part 145 organisation (including apprenticeship time) * Recognised aeronautical training (e.g. City & Guilds Level 3, BTEC Level 3, Aeronautical Apprenticeship or equivalent) * Minimum of 5 GCSEs (or equivalent) at grade C or above including Maths and English * Initial Human Factors, EWIS and Fuel Tank Safety training * Ability to use recognised aircraft documentation * Practical experience in aircraft systems including rigging, component replacement and modifications Desirable * Basic structural repair knowledge * Computer literacy including Microsoft Office (Outlook, Word, Excel) Skills and Attributes * Strong communication and listening skills * Self-starter, motivated and able to work independently * Problem solver with a hands-on, practical approach * Highly organised with strong attention to detail * Flexible, adaptable and resilient under pressure * A reliable team player who can build positive working relationships * Integrity and professionalism in all aspects of work What's on Offer * Competitive salary with shift premium * Company pension scheme * Generous annual leave entitlement including seasonal shutdown * Ongoing training and development opportunities * Fast-paced, supportive and collaborative working environment TPBN1_UKTJ

A leading retail company in Cardiff is seeking an experienced manager to lead and develop their store team.You will oversee sales operations, drive profits, and ensure outstanding customer service.The ideal candidate should possess strong retail management experience and a genuine passion for team s

The ideal candidate will have significant retail management experience, strong leadership abilities, and a customer-first mentality. A leading retail company is seeking a Branch Manager to oversee operations at the Cardiff store.

Candidates should have experience in a customer-facing role and possess supervisory experience. The role involves supporting the Store Manager, leading staff and volunteers, and ensuring high standards of customer service. A charitable organization is seeking an Assistant Store Manager for their fas

In this role, you'll inspire your team to create memorable customer experiences while driving sales growth through strategic initiatives. A leading cosmetics retailer in the UK is seeking a passionate Store Manager to lead a team dedicated to exceptional customer service. The ideal candidate possess

The ideal candidate will have proven experience as a Customer Support Team Lead or similar. You will need experience leading a team and also being hands on with customer service tickets. This is a brilliant opportunity for a Customer Support Manager/Team Lead to join an exciting and rapidly growing

Join Our Team as a Retail Store Manager!.

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?.

The Role As Director of Customer Experience, you'll take overall responsibility for ensuring that every customer receives the highest level of care throughout their experience. We're looking for an accomplished and visionary leader to take charge of the Customer Experience and Aftercare fun

Customer Experience and Aftercare function. This role offers the opportunity to set new standards for excellence in service delivery and shape how customers experience the brand through their journey. Director of Customer Experience.

Are you interested in progressing your career in Bid Management? Do you pride yourself on your organisational skills, attention to detail and ability to create high quality content? If yes, then read on, and let us tell you why Synertec is adding real value into the Public and Commercial Sectors.Cri

Reporting to the Director of Customer Success, the SDM will be responsible for overseeing the delivery of IT services to our key customers, ensuring that service levels are met and continually improved. Serve as the primary customer-facing contact, building trusted relationships and acting as the ch

You'll be the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional s

This full-time position offers a salary of up to £30,000 depending on experience, along with bonus opportunities, making it an exciting role for someone seeking stability and growth. Youll handle incoming calls, respond to customer enquiries, and provide clear information on products, pricing, and

The ideal candidate will have experience in product governance or customer analytics within a regulated environment, with hands on involvement in Consumer Duty and the creation of customer outcome dashboards. We are looking for someone who is curious, sharp, and ready to help us keep customers at th

We are looking for a proactive and driven Account Manager to help us expand and maximise revenue across a designated portfolio of key accounts. If you thrive in a consultative sales environment, take pride in delivering excellent customer service, and are motivated by achieving measurable results, t

Ensuring regular customer site visits and deliver a high level of customer service. Ability,experiencean interest in technology to allow for meaningful discussion with customers. Manage and Resolve Escalations: Take full ownership of all customer escalations, ensuringtimely, effective, and professio

Account Manager Cardiff £40,000 - £50,000 My client is looking for an Account Manager to join their team.

This is an excellent opportunity to join a forward-thinking, people-focused organisation that has experienced consistent growth over a number of years.

Up to £28k depending on experience. Working closely with a Senior Account Manager, you will play a key role in managing an important, high value client.

Leading, motivating, and developing the sales team to consistently achieve and exceed targets, creating a positive and high-performing sales culture Driving sales strategy and execution, balancing hands-on involvement with a clear focus on long-term growth Building strong relationships with key cl

I currently have an exciting opportunity for an experienced Sales Manager with experience in the on-trade drinks industry to work for a leading drinks distributor as their Berkshire Sales Manager. Sales Manager / Business Development Manager - Drinks Industry. As the Sales Manager / BDM, you'll be t

And this is us! Anglian Home Improvements, the UK's leading home improvement business, proud of our craftsmanship and service, which has kept customers coming back time and time again for over 50 years. But the quality products and excellent customer service are only made possible by having great pe

Sales Executive £24,000– £28,000 + uncapped OTE 35 hours | Permanent Bristol or Cardiff | In-person We’re recruiting on behalf of a growing organisation for a Sales Executive to support their continued B2B growth.This role is ideal for someone who enjoys building relationsh

Hitting and exceeding sales targets Skills and Qualifications of a New Car Sales Executive ·Experience in a sales environment within a Main Car Dealership ·Proven track record in sales ·MUST HOLD A full UK manual driving licence (Subject to licence checks) &mi

Through your customer base, you will identify and qualify leads, leading to sales opportunities with both new and existing customers. Following up on inbound enquiries, as well as prospecting new business and making outbound calls to potential customers. Skills & experience required as a Sales Execu

When stock levels need replenishing you will be involved in liaising with the wider team to source the items at the right price and lead time * Providing regular reports for both customers and internally The ideal candidate will have the following: * You will need to have experience in either

Are you ready for a fresh challenge as a Registered Branch Manager in Cardiff? Our client, one of the largest care companies in the UK, is looking for someone to lead their team and make a real difference in people's lives.

Are you ready for a fresh challenge as a Registered Branch Manager in Cardiff? Our client, one of the largest care companies in the UK, is looking for someone to lead their team and make a real difference in people's lives. With a salary ranging from £40,000 to £44,000, this Branch Manager role of

This role will involve fostering collaboration, managing senior stakeholders, and ensuring a customer-first approach. Candidates should have proven leadership experience, strong communication skills, and familiarity with mortgage lending regulations. A leading mortgage lender in Cardiff is seeking a

Children’s Registered Manager – Ebbw Vale Salary: £50,000 – £55,000 per annum Annual Leave: 33 days (including bank holidays) Are you an experienced Children’s Registered Manager or an ambitious Deputy Manager ready to step up? We are recruiting for a passionate

We're looking for an experienced Registered Manager to lead a well-established children's home in Cardiff. What You'll Do Lead the home in line with RISCA, safeguarding, and inspection frameworks Manage staff recruitment, supervision, and development Act as Designated Safeguarding Offic

Our mission is to use innovative technology to improve operations, customer experience, and business growth. You will focus on organisations where customer experience and compliance are critical. Minimum 3yrs experience selling technology into one or more sectors: travel, insurance, brokers, health,

Proven experience of leading qualification operations, IQA teams and invigilation processes. Experience of qualification design and mapping. The post-holder acts as Centre Manager for all Awarding Organisations (AOs), leads AO engagement, ensures qualification alignment with Welsh Government/Medr an