Customer experience manager jobs in BlackpoolCreate job alerts

Overview: We are looking for a dedicated and customer-focused Restaurant Manager to join our team at a busy takeaway restaurant. The ideal candidate will ensure the smooth operation of the restaurant, create a welcoming environment, and deliver outstanding service to our customers. This role combines overseeing day-to-day operations, managing staff, maintaining inventory, and ensuring a high standard of customer experience. Key Responsibilities: As the Restaurant Manager, you will be responsible for overseeing daily operations, ensuring orders are processed efficiently, and making sure that customer needs are met promptly. You will maintain a clean, organized, and safe environment, ensuring that health and safety protocols are followed. It's essential that the restaurant remains hazard-free for both customers and staff. In addition to managing operations, you will lead and train restaurant staff, cultivating a positive and productive team atmosphere. You will also be responsible for organizing promotions, special offers, and menu changes, aiming to boost customer engagement and sales. About You: The ideal candidate will have strong leadership and organizational skills, with the ability to multitask in a fast-paced environment. A customer-first mentality, excellent communication skills, and a proactive approach to problem-solving are essential. While prior experience in a restaurant management or customer service role is preferred, we value enthusiasm, a strong work ethic, and a willingness to learn. Work Environment: This position requires flexibility, including availability during peak hours such as evenings, weekends, and holidays. The role will involve physical tasks, including managing stock, overseeing cleaning duties, and ensuring the restaurant runs smoothly at all times. Why Join Us? As a Restaurant Manager, you’ll be part of a dynamic, fast-paced environment where your efforts directly impact the success of the restaurant. We offer opportunities for growth, hands-on experience, and a supportive team that values collaboration and hard work

Provides information to customers on products and prices; fields telephone enquiries from prospective customers on behalf of the sales team; prepares sales invoices and maintains records and accounts of sales activity; handles customer complaints or forwards them to relevant member of sales team; carries out general clerical duties. Manage Facebook / Instagram etc posts. Manage marketing campaigns on social media platforms. Manage Google Reviews provides information to customers on products and prices. Carry out general clerical duties. Attend Event when required to do so. previous experience in a marketing administrator/ coordinator capacity. Good written and oral communication skill. Competent organisational skills and be able to multi-task. Strong attention to detail and accuracy. A creative thinker who can have a positive impact on marketing campaigns.