Offres customer experience manager à HerefordCréer des alertes d'emploi

Package: £50,000 - £60,000 (negotiable depending on experience) + Bonus + Private Medical Insurance + Excellent Benefits \n Are you the type of Operations Manager who prefers to roll your sleeves up and get stuck in? Do you enjoy building high-performing teams, improving standards, driving accountability and creating an operation that consistently delivers for customers? \n We're exclusively recruiting for a growing and ambitious family run business that supplies essential products to customers across the UK. With significant growth plans and a strong reputation for service, the business is investing in its leadership team and looking to appoint a hands-on Operations Manager to take ownership of its Warehouse and Transport functions. \n This is a key appointment that will work closely with the Operations Director and play a significant role in shaping the future of the operation. \n The Opportunity \n This is not a role for someone who wants to manage from an office. You'll be a visible leader across Warehouse and Transport, developing people, driving standards, improving performance and ensuring the operation consistently delivers on its customer commitments. \n You'll inherit a strong platform and have the opportunity to further improve productivity, engagement, training, process efficiency and operational performance, whilst helping prepare the business for its next phase of growth. \n Future projects are likely to include the implementation of additional operating shifts, making this an excellent opportunity for someone who enjoys building and improving operational structures. \n Key Responsibilities \n\n • Lead, develop and inspire Warehouse and Transport teams.\n, • Drive a culture of accountability, ownership and continuous improvement.\n, • Take ownership of operational KPIs, service levels and delivery performance.\n, • Improve team capability through coaching, development and training.\n, • Ensure high standards of health & safety, compliance and operational discipline.\n, • Improve warehouse efficiency, stock accuracy and operational processes.\n, • Oversee transport performance, ensuring vehicles operate safely and efficiently.\n, • Work collaboratively with internal departments to improve customer outcomes.\n, • Support future operational growth, including potential twilight and night-shift operations.\n, • Drive continuous improvement initiatives using Lean principles and best practice methodologies.\n\n \n What We're Looking For \n\n • Proven experience in an Operations Manager, Warehouse Operations Manager, Logistics Manager, Distribution Manager or similar role.\n, • Strong experience managing Warehouse and Transport operations.\n, • A hands-on leadership style with the ability to motivate and develop teams.\n, • Experience improving operational performance, productivity and accountability.\n, • Strong people management, coaching and communication skills.\n, • Experience working within a fast-paced distribution, warehousing, logistics or product-led environment.\n, • Strong understanding of operational KPIs and performance management.\n\n \n Desirable Experience \n\n • Lean Manufacturing or Lean Logistics experience.\n, • Six Sigma or Continuous Improvement experience.\n, • TIMWOODS methodology.\n, • 5S implementation experience.\n, • Experience working within multi-shift operations.\n, • Experience helping implement twilight or night-shift working patterns.\n, • Purchasing, stock management or inventory planning exposure.\n\n \n What's On Offer \n\n • £50,000 - £60,000 basic salary (negotiable depending on experience)\n, • Company bonus scheme\n, • 30 days holiday including bank holidays, increasing to 33 days after two years' service\n, • Free lunch and refreshments\n, • Free onsite parking\n, • Staff discount scheme\n, • Company pension\n, • Private Medical Insurance (after successful probation)\n, • Access to company bonus scheme (after successful probation)\n, • Genuine opportunity to influence and shape a growing operation\n, • Long-term progression opportunities as the business continues to expand\n\n \n IND25

Franklin Hodge Industries Limited are leaders in the design, manufacture and installation of grain silos, cooling towers and liquid storage systems for the storage of fire sprinkler, high-quality industrial process and drinking (potable) water. From our office in Hereford and manufacturing facility in Birmingham, we supply our products across all industries, locally, nationally and globally. We are looking for an experienced and motivated Contracts Manager to join our Operations team, leading and overseeing the Contracts Team to ensure the successful planning, coordination and delivery of contracts from receipt of order through to completion. This is an excellent opportunity for someone with strong leadership, contract management and commercial experience who is looking to take on a key role within a specialist engineering environment, driving team performance, maintaining customer relationships and ensuring projects are delivered safely, efficiently, on time and within budget. We are looking for an experienced and proactive Contracts Manager to lead and oversee the Contracts Team, ensuring the successful planning, coordination and delivery of contracts from receipt of order through to completion. The successful candidate will be responsible for managing team performance, overseeing contract delivery, maintaining strong customer relationships and ensuring projects are completed safely, efficiently, on time and within agreed budgets. This role requires strong leadership, commercial awareness and organisational skills, alongside a commitment to quality, customer satisfaction and continuous improvement. • Lead, manage and develop the Contracts Team, allocating work, setting priorities and ensuring clear accountability for delivery, • Oversee the portfolio of contracts from order handover through to completion, ensuring appropriate planning, governance and control, • Set team objectives, monitor workload and performance, provide regular feedback and support training, development and succession planning, • Review contract scope, commercial terms, risks and delivery requirements, escalating significant issues and agreeing recovery actions where required, • Ensure contract-specific risk assessments, method statements and other site documentation are completed, suitable and compliant before work starts, • Maintain oversight of programmes, resources and milestones to ensure agreed completion dates, quality standards and customer requirements are achieved, • Monitor contract costs, forecasts, variations and margins, taking timely action to protect profitability and ensure accurate financial reporting, • Provide guidance and approval for supplier and subcontractor selection, quotation evaluation, negotiation, procurement and performance management, • Coordinate with customers, consultants, suppliers, subcontractors and internal departments, including Sales, Drawing Office, Purchasing, Production and Site Operations, • Chair or support contract review meetings and ensure decisions, ??? changes and risks are clearly documented and followed through, • Ensure site visits, surveys, inspections and reports are completed to the required standard, and that direct and subcontract labour is effectively planned, • Resolve escalated customer, contractual, warranty and post-contract issues, protecting the company's commercial position and customer relationships, • Drive consistent processes, management information and continuous improvement across the Contracts Team, • Proven experience in contract management, project management or a similar operational leadership role., • Strong leadership and people management skills, with the ability to motivate, develop and support a team., • Excellent organisational and planning skills, with the ability to manage multiple contracts and competing priorities., • Strong commercial and financial awareness, including experience managing budgets, costs and profit margins., • Excellent communication, negotiation and relationship-building skills., • A proactive and solutions-focused approach, with strong decision-making and problem-solving abilities., • The ability to identify and manage risks, resolve challenges and maintain performance under pressure., • Strong attention to detail and a commitment to delivering high standards of quality and customer satisfaction., • Confidence working collaboratively with customers, suppliers, subcontractors and internal teams., • A commitment to health and safety, compliance and continuous improvement., • Competence in using relevant IT systems for planning, reporting and contract management. #J-18808-Ljbffr

Customer Lifecycle Manager Hereford, England, United Kingdom Type: Permanent, Full time Working Pattern: Hybrid (3 days a week onsite) As MandM continues to evolve our digital customer experience, we are introducing an exciting, brand-new role with the freedom to make it entirely your own. We are looking for a Customer Lifecycle Manager to lead our automated customer journeys across digital storefronts and direct communications. If you are passionate about CRM automation, driving change, and turning insight into growth, this is an opportunity to make a significant impact. MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children. We offer our customers fantastic value by partnering with companies who we have built long term relationships with, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round. We are located in the heart of Hereford City Centre in our brand new, state of the art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork and creativity - everything that MandM is all about. As our business continues to grow we are recruiting for a talented Customer Life Cycle Manager to join our growing team. Why not come be a part of our journey to success and take advantage of all MandM can offer you! • Competitive Salary: Your talent deserves recognition, • Giving Back: 2 days paid volunteering to support a cause you care about, • Career Growth: Opportunity to grow, • Staff Discounts: Stay stylish with our exclusive discounts., • Company Pension: Secure your financial future., • Generous Holiday Allowance: Enjoy 5 weeks of well-deserved breaks. You even have the option to buy an extra week, • Birthday Delight: Take your special day off to celebrate YOU, • Free Parking, • Health & Wellbeing programme; we’ll look after you As the Customer Lifecycle Manager (CLM) reporting into the Senior Content and Communications Manager, you are the operational lead and technical champion for MandM’s automated customer journeys across both digital storefronts (Web and App) and direct communications (Email and Push). You will lead the execution of triggered campaigns and oversee the technical transition of capabilities from our external agency partner into an empowered internal team. • Partner closely with the Customer Engagement team to turn journey blueprints into automated campaigns across web, app, email, and push., • Design, test, and refine end-to-end lifecycle journeys—including onboarding, activation, retention, habit creation, and win-back—to maximize Customer Lifetime Value (CLTV)., • Ensure seamless continuity between onsite personalisation (tailored banners, dynamic messaging, pop-ups) and offsite automated messaging., • Act as the internal technical lead and platform expert for Bloomreach across all automated lifecycle channels., • Build Next Best Action capabilities using dynamic segmentation, purchase history, and behavioural triggers, including abandoned cart and browse campaigns., • Lead the technical transition of platform capabilities, scenarios, and templates from our external agency partner into an in‑house function., • Establish and drive a structured A/B test‑and‑learn framework across message copy, send timing, channel selection, and dynamic content., • Own lifecycle performance reporting, translating data into actionable insights focused on repeat purchase frequency, retention, and CLTV., • Provide direct line management, day‑to‑day coaching, and career development for the Senior CX & Communications Executive, upskilling the wider team along the way., • Proven experience in lifecycle marketing, CRM, or marketing automation within e‑commerce or digital retail., • Strong hands‑on technical expertise with enterprise campaign automation platforms (specifically Bloomreach, or equivalent such as Braze or Salesforce Marketing Cloud)., • Extensive experience designing automated journeys and triggered flows (e.g., abandoned basket/cart communications)., • Line management experience with a strong commitment to coaching, upskilling, and developing internal teams., • Strong analytical skills with the ability to interpret lifecycle metrics, conduct A/B testing, and demonstrate a clear impact on Customer Lifetime Value (CLTV)., • High attention to detail, strong organisational skills, and a practical approach to campaign execution and QA., • Real ownership & impact: Take the reins on our lifecycle campaigns with the autonomy to refine existing processes, test new ideas, and elevate how we connect with our customers., • Meaningful Mentorship: Coaching is a major part of this role; you will have a real opportunity to upskill your direct report and empower the wider team. At MandM, our employees are driven by a shared commitment to excellence and making a real impact in the industry. We pride ourselves on upholding these core values in everything we do. • Integrity, • Teamwork, • Accountability, • Entrepreneurial approach #J-18808-Ljbffr

Due to the nature of the work undertaken, the successful candidate must be eligible to obtain UK Security Clearance (SC) and be willing to undergo the necessary security vetting process. Please refer to our security clearance guide. About Us At Steatite, we design, manufacture, and supply advanced technology solutions — from industrial embedded computing and custom lithium battery packs to secure communications, antennas, and imaging systems. Our innovations operate in some of the world’s most demanding environments. From the ocean floor to the edge of space, Steatite technology ensures critical systems perform reliably, consistently, and safely — 24/7. Whether enabling scientific discovery in extreme conditions, transmitting high-bandwidth data across challenging terrain, processing vast volumes of traffic data, or supporting secure transactions on the move, our solutions are built to perform when it matters most. From day one, you will be part of an organisation that prioritises your safety and wellbeing, values your contribution, and is committed to making your career both rewarding and impactful. Shape the Future of Engineering at Steatite Antennas. Lead exceptional engineering talent. Drive technical excellence. Shape the future of advanced engineering solutions. At Steatite Antennas, we are entering an exciting phase of development, building on our established expertise in high-performance RF antennas to deliver increasingly sophisticated, integrated engineering solutions for demanding defence, civil and test applications. As part of Solid State Group, we combine specialist RF and mechanical engineering expertise with in-house manufacturing and testing capabilities, delivering innovative solutions for land, naval and airborne environments. We are now creating a pivotal new position within our senior leadership team: Head of Engineering. This is an exceptional opportunity for an accomplished engineering leader to take ownership of our engineering function, develop talented technical specialists and shape the processes, capabilities and culture that will support our future growth. Reporting directly to the General Manager and joining the Business Unit Senior Leadership Team, you will have genuine influence over engineering strategy, investment priorities, operational performance and the development of our people. We are looking for an accomplished engineering leader who combines strong technical credibility with the vision, experience and leadership capability to inspire talented engineering teams, drive technical excellence and shape the future of our engineering function. This is a full-time, predominantly site-based position at our Leominster facility, providing the opportunity to work closely with our engineering teams and wider business functions, with UK and international travel as required. The Opportunity You will lead a multidisciplinary engineering function spanning RF, mechanical engineering, test and verification, working closely with our Chief RF Engineer, Chief Mechanical Engineer and Test, Measurement and Verification Lead. Your focus will be on creating an environment where engineering excellence translates into consistent, high quality delivery, ensuring our teams have the leadership, resources and processes needed to succeed. You will strengthen engineering capability, champion effective ways of working and ensure that complex customer programmes are supported by clear priorities, robust technical governance and strong cross-functional collaboration. Equally importantly, you will help shape our journey from delivering individual antenna products towards increasingly integrated subsystems and systems, ensuring our engineering capabilities continue to evolve alongside customer requirements and business ambitions. What You Will Be Responsible For Leading & developing exceptional engineering teams • Provide strategic and operational leadership across RF, mechanical engineering, test and verification., • Coach, mentor and develop senior engineering leaders, building capability, accountability and succession across the function., • Create a collaborative, high-performing engineering environment where technical expertise is valued and individuals are empowered to deliver., • Strengthen engineering workforce planning, professional development and the recruitment and retention of critical technical capability. Driving engineering performance & delivery • Oversee multiple complex engineering programmes, ensuring effective management of resources, technical risks, quality, cost and delivery commitments., • Establish clear engineering priorities, capacity plans and performance measures aligned with business and customer objectives., • Work closely with Project Management and other business functions to resolve challenges, manage competing priorities and improve delivery predictability., • Provide decisive leadership and direction when programmes face technical or operational challenges. Strengthening engineering excellence & governance • Develop and embed effective engineering processes covering requirements management, design reviews, verification, validation, configuration control and technical assurance., • Ensure engineering solutions are robust, manufacturable, testable and suitable for demanding customer environments., • Champion engineering quality, continuous improvement and effective collaboration between Engineering, Operations, Quality, Supply Chain and Product teams., • Support compliance with established quality standards and the continued development of engineering assurance practices. Shaping future engineering capability • Support the development of integrated systems engineering capability, building on our established RF and mechanical expertise., • Influence engineering strategy, investment priorities, technical capability and long-term resource planning., • Contribute to product development, innovation and the evolution of engineering tools, systems and processes., • Represent engineering at senior leadership level and in selected customer, supplier and partner discussions, ensuring technical considerations are reflected in commercial and strategic decisions. What We Are Looking For We are seeking an experienced and credible engineering leader who combines technical expertise with outstanding people leadership, commercial awareness and the ability to deliver results in complex, demanding environments. You will be someone who thrives on developing others, establishing clarity and creating the conditions for engineering teams to perform at their best. Essential Experience & Capabilities • Significant senior engineering management experience, including responsibility for multidisciplinary engineering teams and the development of senior or principal engineers., • A proven track record of leading complex engineering projects or programmes, balancing demanding customer requirements, technical challenges and commercial priorities., • Experience developing engineering leaders, strengthening team capability and improving organisational performance., • Strong understanding of engineering governance, design assurance, requirements management, configuration control, risk management and change control., • Experience across the engineering lifecycle, from initial requirements and concept development through design, verification, qualification, production transfer and lifecycle support., • Experience working within a design-to-manufacture environment, collaborating effectively with Manufacturing, Quality, Projects and Supply Chain functions., • The ability to make sound decisions under pressure, manage competing priorities and balance technical integrity with commercial and delivery commitments., • Excellent communication and stakeholder management skills, with the confidence to engage with experienced specialists, senior leaders and customers., • An engineering or closely related physical science degree, or equivalent relevant professional experience., • A commitment to continued professional development. Experience that would be particularly valuable • Engineering leadership within defence, aerospace, avionics, high-reliability electronics, radar, communications, sensors or similarly demanding technology sectors., • Knowledge of RF, microwave, antenna, mechanical, electromechanical or integrated systems engineering., • Experience in low-volume, high-complexity or engineered-to-order manufacturing environments., • Experience developing systems engineering capabilities or transitioning from component-based products towards integrated solutions., • Familiarity with ISO 9001, AS9100 or comparable quality and engineering assurance standards., • Chartered Engineer status or equivalent professional recognition., • Experience working with international defence customers or complex technical supply chains., • Familiarity with engineering lifecycle systems, project planning tools and Microsoft-based business systems. While experience within RF and antenna technologies would be advantageous, we also welcome accomplished engineering leaders from defence, aerospace, advanced electronics and other complex, high-reliability engineering environments. This is more than an opportunity to manage an established engineering function. It is a chance to shape how engineering operates, develop future leaders and build the capabilities that will support our long-term success. You will have the opportunity to: Make a genuine impact: Take ownership of a newly created senior leadership position with the authority to influence engineering priorities, performance and future direction. Lead outstanding technical talent: Work with experienced RF and mechanical engineers developing specialist technologies for demanding real-world applications. Shape our future: Play an important role in strengthening engineering capability and supporting our development towards increasingly integrated systems solutions. Influence at the highest level: Work directly with the General Manager and contribute to strategic decisions, investment priorities and business development. See the results of your leadership:Help create lasting improvements in engineering delivery, technical capability, customer confidence and the development of our people. Benefits For You • EV Salary Sacrifice Scheme, • 26 Days Annual Leave Plus Bank Holidays + More For Length of Service, • Pensions Plan, • Company Sick Pay Scheme, • Life Assurance Scheme, • Profit Share Scheme, • All Employee Share Plan We are an equal opportunity employer fostering an inclusive recruitment experience for all candidates. #J-18808-Ljbffr

CRM & Contracts Manager Location : Hereford, HR4 7PU Salary : Competitive, DOE + Excellent Benefits! Contract & Hours: Full Time, Permanent Benefits : 25 days holiday (pro rata), Profit Share, Training Budget for All, Summer & Christmas events + more. Drive Growth Through CRM, Data & Customer Relationships Oakwrights is at the forefront of bespoke oak framing, delivering stunning one-of-a-kind homes for clients across the UK. As Oakwrights continues to grow, we're looking for a creative and commercially minded CRM & Contracts Manager to take ownership of our CRM strategy and help drive business growth. You will play a pivotal role in how we attract, convert, and retain customers, using data, insight, and automation to deliver outstanding marketing campaigns and improve the customer experience. Why Join Oakwrights This is an opportunity to make a real impact on business performance, customer experience, and operational efficiency. As our CRM & Contracts Manager, you'll have the freedom to develop new ideas whilst identifying opportunities for improvement across marketing, sales, and wider business operations. You'll work collaboratively with multiple teams, using your expertise in CRM strategy, data analysis, and process optimisation to strengthen customer relationships. As our CRM & Contracts Manager, you will: • Plan, develop, manage, and deliver the overall CRM strategy to attract, engage, and retain target audiences. • Manage and maintain the contracts process across HubSpot, PandaDoc, and Xero, ensuring accuracy and timely completion. • Oversee the issue of contracts, notices of change, and contract addendums. • Work collaboratively with marketing teams to understand customer behaviour through data analysis, audience segmentation, and customer insights. • Maintain accurate CRM data and system hygiene, resolving issues with campaigns, workflows, and automations. • Manage the handover of information from sales through to design, production, and project teams. • Analyse campaign performance across traffic, customer acquisition, conversion, retention, and revenue. • Work closely with the Commercial Manager to optimise business processes through effective automation and improved ways of working. What We're Looking For At Oakwrights, attitude and potential are just as important as experience. We're looking for someone who combines technical CRM knowledge with commercial awareness, creativity, and a proactive approach to problem-solving. You'll bring: • Previous experience in CRM, data marketing, or email marketing. • First-hand experience developing and implementing a successful CRM strategy, with a strong understanding of back-end CRM systems. • Excellent planning, analytical, and project management skills. • Knowledge and understanding of data management and production processes. • Strong written and verbal communication skills. • The ability to anticipate challenges, prioritise effectively, and build positive relationships with internal and external stakeholders. • A creative, solutions-focused mindset, with the initiative to develop new ideas and improve existing processes. It would be great if you had: • Hands-on experience using HubSpot, particularly CRM workflows, automations, reporting, and pipeline management. • Experience working with contract management systems such as PandaDoc and financial platforms such as Xero. • A background in improving customer journeys, marketing campaign performance, and sales conversion rates. • Experience collaborating across marketing, sales, commercial, and operational teams. A Career Where You Can Make a Difference As our CRM & Contracts Manager, you'll have the opportunity to to take ownership, influence strategy, and make a meaningful contribution to business success. Every project is different. Every client is unique. And every day brings new challenges and rewards. Ready to Join Us If you're an experienced CRM professional looking for a role where you can combine strategic development with hands-on delivery, we'd love to hear from you. Bring your ideas and passion for improving customer experiences to a role where your contribution can make a real difference. If this sounds like the opportunity for you, click APPLY now! TPBN1_UKTJ

Location: Hereford Salary: £32,500 + OTE We are looking for an Account Manager to join our team in Hereford, you will be acting as the first point of contact for your customers, building strong business relationships and managing customer satisfaction. Responsibilities: Track and develop business opportunities with existing customers and generate new business leads for the Field Sales Executive (New Business). Build relationships based on regular contact with key decision makers within your high value client's business. Ensuring regular customer site visits and deliver a high level of customer service. Manage and Resolve Escalations: Take full ownership of all customer escalations, ensuring timely, effective, and professional resolution. Regular team working to ensure the business exceeds client's expectations. Provide accurate sales forecasting of anticipated sales and regular activity reporting. Manage and develop an account base of existing clients. Report to the management team on any improvements, change requirements and innovation you believe will improve quality management system. Skills Required: Highly driven and motivated individual with a passion for hitting achievable targets and earning uncapped commission. Skilled negotiator Highly organised with an eye for detail Ability to operate in a fast-paced environment Ability, experience an interest in technology to allow for meaningful discussion with customers Good understanding of social media to positively promote the business Confident on the telephone and in online meetings via Teams/Zoom Benefits: 21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years Birthday Day Off Buy Holiday Scheme Employee Assistance Programme Enhanced company sick pay Discounted Retail Vouchers Reduced Gym Membership Annual Salary Review SCG Mobile Benefit Employee Referral Bonus Pension Scheme Free On-Site Parking Charity Events SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process. TPBN1_UKTJ

DOSH is an ambitious consumer fintech and e-money proposition helping people manage their money through simple, accessible financial services. We're entering an exciting growth phase and are looking for a Product Manager who wants to do more than manage a roadmap. We're looking for someone who wants to help build a fintech business. As Product Manager, you'll own the product vision, strategy and roadmap for DOSH, working closely with colleagues across IT, Operations, Compliance, Financial Crime, Marketing and Customer Support. You'll combine customer insight, commercial thinking and data-driven decision making to shape what we build, where we invest and how we grow. This is a rare opportunity to make a genuine impact within a growing fintech where you'll have real ownership and influence. Please note that this primarily an office-based role worked from both our Hereford and Cheltenham Offices. • Own the DOSH product roadmap and direction., • Solve real customer problems and create valuable experiences., • Identify growth opportunities through insight, data and experimentation., • Lead products and features from concept to launch., • Work across technology, operations, compliance and marketing to deliver results., • Help shape the future of a growing fintech business. You’ll have product management experience within fintech, banking, payments or financial services and a track record of delivering customer-facing digital products. We're looking for someone who is commercially minded, customer-focused and comfortable balancing strategic thinking with hands‑on delivery. You'll enjoy solving problems, challenging assumptions and turning ideas into action. Most importantly, you'll be someone who takes ownership, moves with pace and focuses on outcomes rather than activity. • Product management experience within fintech, banking, payments or financial services., • Experience delivering B2C digital products., • Experience launching products or features from concept to market., • Strong commercial awareness and customer focus., • Experience using data and insight to drive decisions., • Strong stakeholder management and communication skills., • Experience working within a regulated environment., • E-money, prepaid card or banking product experience., • Fintech start-up or scale-up experience., • Mobile app product ownership., • Knowledge of FCA regulation and Consumer Duty., • Experience driving customer growth, engagement or retention., • Commercially minded with strong product instincts, • Customer-focused and naturally curious, • Able to balance long-term thinking with practical delivery, • Comfortable moving between strategy and detail, • Hands‑on and willing to get stuck in, • Data‑informed and outcome focused, • Confident influencing and challenging constructively, • Motivated by building products that create real value You’ll join at a pivotal stage of our journey where your ideas, decisions and leadership will genuinely shape our future. The roadmap isn’t fixed. The future isn’t predetermined. If you’re excited by the challenge of building, growing and scaling a fintech proposition, we’d love to hear from you. • Subsidised café and restaurant – Enjoy great food and quality coffee at discounted prices in our staff‑only café and restaurant., • Staff gym – Free access to our on‑site gym, so you can fit in a workout without the commute., • The Sidings – Our on‑site farm shop and café, open to the public, offering fresh local produce and a relaxed space to unwind. These amenities mean you can enjoy a healthy lunch, fit in exercise before or after work, and take quality breaks without needing to travel. We are a company committed to Equal Opportunities. All roles at allpay Limited are subject to successful background checks including a DBS and Credit Check. #J-18808-Ljbffr

A Global Packaging Manufacturer is currently recruiting for a Technical Manager / Quality, Compliance & Systems Manager to lead and direct the technical team and systems for two sites. This role will require a home base in South Wales / Bristol / Herefordshire / Worcestershire area. 3-4 days per week on sites initially for 6months then approx 2 days per week on site. This is an exciting opportunity to implement the Technical, Quality, Compliance into two sites, creating process and consistence to deliver sustainable and profitable growth. This role will ideally require experience in packaging manufacturing / food packaging manufacturing. Technical Manager / Compliance & Systems Manager • Led and develop the Technical team for both sites, • Lead, manage and maintain BRC, ISO9001, ISO 14001, BS8555 accreditations and audits, • Partner with Sales, Manufacturing, Customers, and Material Sourcing to drive innovation and cost reduction, • Lead technical investigations, • Generate and communicate regular technical activity reports, summarizing project status, trial outcomes, and recommendations for process optimization or product improvement., • Maintain ongoing technical engagement with customers to support co-development projects, trials, and performance validation, enhancing customer satisfaction, sales growth, and long-term partnerships. You will be a Technical Manager / Quality Compliance & Systems Manager, ideally degree qualified. You will ideally have worked in flexible packaging manufacturing, This role will require a solid working knowledge of development processes and related manufacturing and experience using Microsoft Office Suite (Word, Excel, Power Point), Visio, Teams, and Outlook. #J-18808-Ljbffr