Customer experience manager jobs in SwanseaCreate job alerts

Job Title: Area Sales Manager Location: Swansea & Surrounding Area (Field-Based) Salary: £45K + Company car/Car Allowance + Bonus Contract Type: Full-time, Permanent About the Role: We are supporting a long-established distributor of building products and materials in their search for a field-based Area Sales Manager to cover the Swansea region. You will be focused on driving sales growth by developing existing customer relationships, acquiring new business, and identifying new revenue opportunities. You will be expected to achieve and exceed quarterly Gross Profit (GP) & Revenue targets, while contributing to the wider strategic goals of the business. Key Responsibilities: • Account Growth: Manage and grow an existing portfolio of accounts through regular engagement, upselling, and cross-selling., • New Business Development: Proactively identify and win new business opportunities across trade, commercial, and retail sectors., • Lead Generation: Research and target prospective clients using various sales tools, networking, and industry events., • Sales Targets: Consistently meet or exceed quarterly GP & Revenue targets and sales KPIs., • Customer Relationship Management: Build long-term relationships with customers by providing outstanding service and tailored solutions., • Supplier Relationship Management: Build and develop mutually beneficial relationships with our key suppliers, including joint visits and activity to generate and win business., • Market Intelligence: Monitor market trends, competitor activity, and customer needs to identify and act on emerging opportunities., • Collaboration: Work closely with internal teams (e.g., branch managers, marketing, logistics) to ensure customer satisfaction and operational efficiency., • Reporting: Maintain accurate records of sales activities, pipeline status, and forecast data using CRM systems and reporting tools. Key Skills & Experience: • Proven experience in B2B sales or business development, ideally in the building materials, plastics, windows and doors or construction sector., • Strong track record of meeting and exceeding sales targets., • Excellent communication, negotiation, and relationship-building skills., • Ability to identify new opportunities and convert leads into long-term business., • Commercial awareness and understanding of gross profit metrics., • Self-motivated, results-driven, and highly organized., • Proficient in using CRM systems, MS Office, and sales reporting tools., • Full UK driving licence. If you’re an experienced field sales professional in the building products or materials sector and want to take ownership of a busy territory with strong growth potential, we’d love to hear from you.

A fantastic opportunity for an experienced Quality Manager to join a global manufacturing organisation and afford the flexibility to support both ongoing production issues and be involved with strategic programmes. Quality Manager Location – Swansea Salary c£60-65,000 + car allowance + benefits We’re looking for a dynamic individual to lead the Quality function at our client Birmingham plant. In this pivotal role, you’ll manage the site’s quality systems, ensure compliance with standards, and promote a culture of continuous improvement and Zero Defect quality. Working closely with the Plant Management Team, you’ll drive operational excellence and deliver high-quality products that meet customer expectations. Job Description: o Lead and manage the Quality Department, developing a high-performing and accountable team culture. o Maintain and continuously improve the company’s QMS o Lead internal and external audits, ensuring timely corrective and preventive actions. o Control traceability and certification, ensuring certificates of testing and conformity accurately reflect product data. o Champion continuous improvement initiatives to reduce scrap, improve yield, and enhance process efficiency. o Collaborate with production, engineering, and customers to resolve quality issues and ensure full compliance with contractual and regulatory requirements. o Provide training, mentorship, and development opportunities for quality staff especially with regard to upskilling use of quality tools – APQP, PPAP, SPC, FMEA Experience: Proven experience as a Quality Manager within a heavy manufacturing or engineering environment. o Strong working knowledge of ISO 9001 / AS9100/ IATF16949 Quality Management Systems (lead auditor preferred). o Demonstrable experience managing and developing multidisciplinary quality teams. o Competent in root cause analysis, corrective/preventive actions, statistical process control and continuous improvement methodologies. o Strong communication, leadership, and documentation skills, with a methodical and practical approach. o Formal engineering or quality-related qualification (HNC/HND/Degree) preferred. o Proactive and quality-driven, with a passion for improvement. o Effective leader who builds confidence and accountability within teams. o Hands-on and pragmatic, with strong problem-solving ability. o Committed to maintaining the highest standards of compliance and product integrity. Opportunity: The role will be part of the senior management team and therefore salary and benefits on offer will be very competitive and commensurate with the scale and responsibility to include generous pension contribution, private health, performance related bonus, life insurance. In addition as a top level employer training, professional development and career opportunities exist for ambitious individuals. Please apply online or contact Robert Wigley for a confidential conversation technical-network.co.uk Technical Network Recruitment – Search & Selection for mid to senior level appointments for engineering & manufacturing sectors- automotive, aerospace, defence, advanced materials, capital equipment & automation

Are you outgoing and self-motivated? Do you have a passion for sales and enjoy working in the field? If so, we want you to join our team! We are a rapidly growing company, and we are looking for a dynamic and enthusiastic field sales consultant to join our team. As a sales consultant in the wood division, you will sell our extensive, quality product range to various Market Segments, such as KBB, Joinery, Carpentry, Building, Exhibition Companies, and shopfitters. We'll provide comprehensive training, ongoing support, and the backing of a fantastic team. You will be working in a fast-paced environment where you'll have the opportunity to meet new people, build relationships, and make a real difference to our business. You'll need to be confident, outgoing, and able to think on your feet to succeed in this role, and also live within the Swansea area. To succeed in this role: • A self-starter who can work independently and is driven to achieve goals, • Proven ability to find and develop new business opportunities, • The ability to build and nurture strong, long-lasting client relationships, • Providing excellent service, including after-sale follow-up, to ensure customer satisfaction, • An interest and/or understanding of the products or services being sold (don’t worry if you don’t currently know this, training will be provided), • Competence in using sales software and other relevant computer applications, • A determined attitude to overcome sale obstacles and achieve success, • A track record of consistently meeting and exceeding sales targets (desirable) We will offer: • £24,000 basic salary with minimum guaranteed earnings of £27,300 per annum, • Uncapped commission on all items sold, • Company car, tablet & mobile phone, • Additional rewards and incentives on sales, including points-based schemes and length of service payments., • A chance to be part of our Top Club, where you will win an all expenses paid overseas trips for you and your plus one!, • 23 days holiday (raising up to 28 with Length of Service), • Monday-Friday schedule, • Ongoing training, support and career opportunities, • Pension in line with auto-enrolment, • Health Care plan You may have experience in or be interested in Hospitality, Field Sales Representative, Business Development, front-of-house sales, Sales Executive, Account Manager, Customer Service Representative, Sales Coordinator, Retail Sales Consultant, Telesales, Call Centre, Area Sales, etc. Join our team and become a pivotal force in the success of our network! Apply now—we look forward to hearing from you! We are committed to fostering inclusion and diversity for the future success of the Würth Group. Please note: Interviews may be conducted while the role is advertised. We reserve the right to close this role if we receive sufficient applicants. Apply early to avoid disappointment.

We are seeking an enthusiastic Fibre (Flex) Manager to join our company. This role involves overseeing fibre installation works across South West Wales - Bridgend, Swansea, Pembrokeshire, ensuring all activities are carried out safely, efficiently, and in compliance with network standards. The primary objective of the Flex Field Manager role is to manage and support the Fibre Flex Supervisor and engineers across Fibre Delivery on Openreach works. Key Responsibilities The key responsibilities of this role include but are not limited to the following tasks: • To always promote a positive and professional image of the department, by adhering, • Working as part of a team to deliver projects on time and to a high standard., • To always promote a positive and professional image of the department, by adhering to company policies, procedures, and standards., • Raising and following up on non-conformance reports, to ensure that any actions identified, pursued, and resolved., • Work safely and responsibly within MJ Quinn’s values and operational policies, procedures, and accepted behaviours to avoid harm to yourself, those around you and our neighbours and communities., • Accurate reporting of Spine & Build progress to the Senior Operations Manager and customer., • Attend meetings (mainly conference calls) with internal and external stakeholders., • Continuously working to improve efficiencies and process to ensure that build is completed in the most cost-effective manner., • Ensuring that all engineers accreditations are kept up to date and relevant to the job role., • Weekly review & capture of KPI data to manage crews’ performance., • Daily engagement with the planning team to ensure delivery is executed on site in line with the THP build programme as agreed with the client., • Ensure that all relevant TRR techniques are used, and all attempts are made to avoid civils prior to submitting A55, • Ensure that any survey submitted meet the OR 650 policy standards, • To ensure TM requirements & compliance is managed across all Fibre activities as required., • Ensuring the timely and accurate flow of information/documentation between the Planner and the Subcontractors / DL resource., • Ensuring a robust auditing regime is carried out in line with MJQ Quality team., • Ensuring all Fibre activities are accurately invoiced in conjunction with the Fibre Manager / Commercial team., • To ensure all defects are rectified in a timely manner as per customers guidelines., • To work closely with the Spine Manager to ensure delivery & compliance across all aspects of the contract., • Any ad-hoc duties as requested by the line manager. Relationships To be effective in this role the Flex Field Manager will need to: • Maintain and build up a good working relationship with internal and external stakeholders including colleagues, customers, suppliers, and senior management teams., • Be able to work efficiently and effectively as part of a team., • Communicate effectively with all other departments., • Weekly measurements with clients completed with supporting documentation supplied to the PMO., • Deliver quality service to the client ensuring that performance standards and contractual KPI’s and SLAs are met., • Communicate closely and provide timely and accurate periodical reports to PMO defining projects progress, problems, and solutions. Personal Specification To be successful in this role the Fibre (Flex) Manager will: • Hold a full driving license help for a minimum of 12 months with no more than 6 points., • Have strong planning, organisation, and monitoring abilities., • Enjoy a challenge, have excellent interpersonal skills and the ability to communicate at all levels., • Have a high standard of numeracy., • Be educated to a G.C.S.E level B+ in Mathematics & English (or equivalent)., • Be computer literate., • Have strong written and verbal communication skills., • Have a strong orientation towards quality, safety, and continuous improvement., • Can prioritise work, work well under pressure, meet deadlines, and manage business expectations., • Be adaptable and flexible in your approach to work., • DBS check to be completed prior to start date., • A legal right to work in the UK. Desired Experience & Qualifications: • Experience in a similar role previously, • Management experience, • Experience within the Telecommunications industry required. Diversity Statement MJ Quinn is committed to promoting an environment that values diversity. All staff are responsible for ensuring that all employees, customers, suppliers and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & Maternity, race, religion or belief, sex or sexual orientation. MJ Quinn welcomes applications from a diverse range of candidates regardless of their background, disability or gender and is committed to creating a workforce as diverse as the communities we serve. PLEASE NOTE~: This advertisement will be for a January 2026 or beyond start.

Job Title: Business Development Manager Location: Swansea & Surrounding Area (Field-Based) Salary: £45K + Car allowance/Company car + Bonus Contract Type: Full-time, Permanent About the Role: We are supporting a long-established distributor of building products and materials in their search for a field-based Business Development Manager to cover the Swansea region. You will be focused on driving sales growth by developing existing customer relationships, acquiring new business, and identifying new revenue opportunities. You will be expected to achieve and exceed quarterly Gross Profit (GP) & Revenue targets, while contributing to the wider strategic goals of the business. Key Responsibilities: • Account Growth: Manage and grow an existing portfolio of accounts through regular engagement, upselling, and cross-selling., • New Business Development: Proactively identify and win new business opportunities across trade, commercial, and retail sectors., • Lead Generation: Research and target prospective clients using various sales tools, networking, and industry events., • Sales Targets: Consistently meet or exceed quarterly GP & Revenue targets and sales KPIs., • Customer Relationship Management: Build long-term relationships with customers by providing outstanding service and tailored solutions., • Supplier Relationship Management: Build and develop mutually beneficial relationships with our key suppliers, including joint visits and activity to generate and win business., • Market Intelligence: Monitor market trends, competitor activity, and customer needs to identify and act on emerging opportunities., • Collaboration: Work closely with internal teams (e.g., branch managers, marketing, logistics) to ensure customer satisfaction and operational efficiency., • Reporting: Maintain accurate records of sales activities, pipeline status, and forecast data using CRM systems and reporting tools. Key Skills & Experience: • Proven experience in B2B sales or business development, ideally in the building materials, plastics, windows and doors or construction sector., • Strong track record of meeting and exceeding sales targets., • Excellent communication, negotiation, and relationship-building skills., • Ability to identify new opportunities and convert leads into long-term business., • Commercial awareness and understanding of gross profit metrics., • Self-motivated, results-driven, and highly organized., • Proficient in using CRM systems, MS Office, and sales reporting tools., • Full UK driving licence. If you’re an experienced field sales professional in the building products or materials sector and want to take ownership of a busy territory with strong growth potential, we’d love to hear from you.

Mobile Generator Service Engineer - Diesel Generators - Swansea / Cardiff / Bristol - up to £45,000 About the company We're looking for a Mobile Generator Engineer / Power Engineer who will be required to travel regularly to different locations across Bristol and South Wales maintaining and repairing generators varying from 20KVA to 1250KVA and various other equipment within our range, providing an onsite service to customer. This will include finding and capturing machine damage and keeping accurate and comprehensive service and maintenance records. It is also really important that you communicate effectively, ensuring that you are Line Manager and Customers are kept informed as required. Mobile Generator Service Engineer / Power Engineer - The Details Basic salary up to £45,000 OTE £55,000 PLUS Company Van - Business and Personal Mobile Phone and Laptop Overtime Paid and Door to Door Specialist PPE provided Company contributory pension Employee discount Private Healthcare 25 days holiday plus BH Mobile Generator Service Engineer / Power Engineer - Requirements & Responsibilities Need to have completed servicing on generators of a minimum of 20kva, and ideally up to 500kva, and also be able to show experience of fault finding and repairs of this range of generators. Strong understanding of Electrical principles and practices Experience with solder techniques and equipment Knowledge of System design principles and methodologies Familiarity with Mechanical knowledge for system integration Excellent problem-solving skills and attention to detail Prior experience in the generator industry or similar Able to work as part of a team, supporting colleagues Flexible and self-motivated, you will be keen to embrace new training opportunities, which may on occasion require staying away from home Great communication skills - both verbal and written Customer-Focused with a commitment to delivering an excellent service Effective planning and organisation skills with strong attention to detail and accuracy A valid driving licence with no more than 6 points This position offers a competitive salary, benefits package, and opportunities for professional growth. If you are a motivated Engineer with a passion for innovation, we encourage you to apply. About Us Detail2Recruitment acts as an employment agency in respect of this position. Due to the volume of applications we receive, we are unable to give feedback on unsuccessful applications. For information on how we use your personal information, please refer to detail2recruitment privacy policy TPBN1_UKTJ

We welcome applications from both experienced Support Workers and those from customer-focused roles, mental health services, education, youth work, or other care settings. Transferable experience from care, customer service, education, youth work, or mental health roles (but not essential). No exper

To join us as a Bank Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills.

Experience of managing and leading teams including the provision of supervision and management of performance is an essential criterion for this role whilst having experience in managing Social Work delivery within the public protection arena is essential also. The operations manager should have a s

To support the Development Management Manager in leading the teams overall performance ensuring all statutory targets and any locally set targets are met. To be accountable for the efficient and effective delivery of services to customers, for the quality management and cost effectiveness of those s

You don’t need specific experience to join us. Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. You’ll be talking over the phone to customers with all sort

Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from those with a diagnosis of autism. You may have a personal connection, a desire to work with or real-life experiences working with autistic people. You will have exper

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succ

Essential Qualifications & Experience. Experience in project management, education sector, and monitoring/evaluation. Experience with databases, widening participation initiatives, presentations, and developing programmes.

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits o

To join us as a Bank Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills.

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits o

Experience mentoring or supervising.

Degree in medical, natural, technical, life sciences, or health-related fields, with extensive experience in medical device or pharmaceutical research. We are expanding our team here at Rayner! Reporting into the Global Director, Clinical Research, the Clinical Operations Manager will be a truly col

Escalate performance and team morale concerns to delivery managers and people experience team for support and documentation. Minimum of 10 years of experience in cybersecurity operations or a similar role (hands-on technical experience). Experience presenting at a program level for clients and/or cr

Manage all personnel involved in the delivery of IS scope on the location/site or framework including Project Managers, Construction Managers, site Managers, Commercial Manager, Quantity Surveyors, Planners, Supervisors, Engineers, Operatives and Subcontractors. Sub-contractor and management experie

Proven experience in leading and managing remote teams. Up to £50,000 depending on experience, plus a generous bonus structure. If you’re an experienced conveyancer ready to lead and grow with a business that values innovation and collaboration, we’d love to hear from you.

Team Leader — Catastrophic & Serious Injury Solicitor (Claimant Personal Injury [PI], Multi-Track).Remote Working - Leeds Office | Up to £80,000 + excellent benefits & bonus.This is a visible leadership role for a proven.Own quality/risk: CPR compliance, budgeting/costs,.Serious Injury Guide and

Proven experience in senior customer account management and/or sales, with a strong track record of retention and growth. If this role appeals to you and you have most of the experience listed, we encourage you to apply – attitude, curiosity and a commitment to doing the right thing for our people

Step into a pivotal role supporting the Legacy Administration Manager to deliver best practice legacy administration and maximise vital income for Marie Curie. As a confident people manager, you’ll mentor and develop three Legacy Officers, driving performance through regular 121s, quality monitori

We are looking to connect with Nuclear Power Plant Safety Managers to support a market research survey on the development of a new telemetry system for nuclear environments. Relevant Experience & Qualifications. Candidates should have hands-on experience in nuclear plant safety management, including

Anglepoint is seeking an experienced Manager to oversee ITAM Program Transformation and Operations delivery across the EMEA and APAC regions. Any of the following certifications are highly regarded: Certified Software Asset Manager (CSAM), Certified IT Asset Manager (CITAM). We are committed to prov

Our unwavering commitment to food safety, product integrity, and customer partnership has earned us a reputation for innovation, consistency, and excellence. If you’re driven by operational excellence, continuous improvement, and strong, people-centred leadership, this is an opportunity to shape p

Experience with technical sales cycles involving IT managers, CTOs, and business stakeholders. You’ll lead from the front, delivering your own sales number and develop a team of Account Managers/Business Development Managers selling our comprehensive range of services such as Hardware and software

Manage all personnel involved in the delivery of IS scope on the location/site or framework including Project Managers, Construction Managers, site Managers, Commercial Manager, Quantity Surveyors, Planners, Supervisors, Engineers, Operatives and Subcontractors. Engineering or Project Management exp

Responsibilities of the Housing Support Worker includes: Working with a variety of clients with complex needs including homelessness, substance misuse and young offenders Signposting clients to other services within the community Completing housing benefit, council tax and universal credit claims

As a trusted education recruitment agency, Academics is seeking dedicated individuals to step into the role of a.These rewarding positions place you at the heart of supportive school communities, offering meaningful help to learners who require personalised guidance.Blaenau Gwent schools, you'll pla

Great opportunity to work as a.Warehouse / Despatch Operative.UK supermarkets, making over 3.Warehouse / Despatch Operative.The responsibilities of a Warehouse / Despatch Operative, your duties will include:.Order Picking, some FLT Reach work if trained and Loading Vehicles.Using handheld scanners o

Previous warehouse experience preferred but not essential full training provided.

At Achieve together, we strive to support and inspire the people we care for in order to give them the resources, skills and confidence to live their lives independently, and to the fullest.Without our incredible team of Support Workers, we simply wouldn't be who we are today.We're always on the hun

Training Requirements: All mandatory training Min: 6 months care experience within the UK DBS must be in the Update Service.

As a leading education recruitment agency, Academics are searching for a dedicated Learning Disability Support Worker to join schools across Blaenau Gwent, offering essential support to pupils who benefit from additional guidance.As a Learning Disability Support Worker, you will work alongside teach

Carer - Community Based - Community Care Worker.Candidates must have long term right to work - No skilled worker visa option.On going training and development.

At Achieve together, we strive to support and inspire the people we care for in order to give them the resources, skills and confidence to live their lives independently, and to the fullest.Without our incredible team of Support Workers, we simply wouldn't be who we are today.We're always on the hun

Operations Manager – Social Housing – (Refurbishment/Retrofit Schemes) North West Competitive basic salary – depending on experience + car or car allowance + bonus (paid out at 15% for the last 3 years) + pension Prosper Recruitment are working in partnership with a pioneering c

Postcode: 361 The Ridge, Hastings, East Sussex, TN34 2RD.Are you looking to start the year by making a real difference? A career adventure with Achieve together provides the perfect opportunity to kick-start your new year in a role where you can do just that.We are looking for team members who are p

At Achieve together, we strive to support and inspire the people we care for in order to give them the resources, skills and confidence to live their lives independently, and to the fullest.Without our incredible team of Support Workers, we simply wouldn't be who we are today.We're always on the hun

About the role \n\n If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.

Hour Shifts | Full-Time or Part-Time | Day & Night Shifts Available.Are you looking for a fulfilling role with 12-hour shifts?.Would you love to make a real difference by supporting a lovely client with a spinal cord injury in her own home.UK's largest providers of complex care.In our Care in the Ho

Alongside working, you will also complete a Level 2 NVQ in Customer Service as part of our Apprenticeship. Join our Merthyr Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. You don’t need sales exper

Hour Shifts | Full-Time or Part-Time | Day & Night Shifts Available.Are you looking for a fulfilling role with 12-hour shifts?.Would you love to make a real difference by supporting a lovely client with a spinal cord injury in her own home.UK's largest providers of complex care.In our Care in the Ho

Due to locations, you must live locally We are looking to recruit Support Workers who are passionate about providing top-notch healthcare in a supported living setting.The positions are based in our modern, fully equipped supported living settings located across Wales which are dedicated to deliver

Join our Merthyr Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. You don’t need sales experience to join us. Alongside working, you will also complete a Level 2 NVQ in Customer Service as part of ou