Customer experience manager jobs in GloucesterCreate job alerts

We’re looking for a proactive and customer-focused Retail Sales Manager to run our brand new UK showroom. Significant retails sales, showroom, or account management experience (preferably within a similar setting).

Project Specification Manager – South West Location: South West England We’re looking for a Project Specification Manager to join a dynamic, customer-focused team in the construction materials sector. In this role, you’ll help architects, designers, contractors, and subcontractors make the right decisions on insulation products and systems, providing expert advice and guidance throughout projects. Key Responsibilities: • Advise clients on the correct use and application of products and systems., • Build and maintain strong relationships within supply chain accounts and with project teams., • Identify, track, and secure specifications on key projects from design through to delivery., • Provide ongoing support and share market insights to help clients and the business grow. What We’re Looking For: • A curious, personable, and driven professional – attitude and values matter most., • Knowledge of contractors, architects, and specification processes is a plus., • Experience in a results-focused sales or specification environment., • Self-motivated with the ability to manage your own workload., • Commercial awareness, technical knowledge, and familiarity with CRM or digital systems are desirable. Package: • Salary - £50k-£55k plus 20% bonus., • Company Car, • Pension Scheme, • HR Benefits This role offers an opportunity to grow your career, make a real impact on projects, and work in a supportive, collaborative environment where your expertise and energy are valued.

Account Manager - Housing Associations Regions: UK South/South West Must have own transport and be flexible to travel Remote role - South West UK) The Role We’re looking for a dynamic Account Manager to drive business growth across an established regional client base and develop new opportunities within our full-service offering. Reporting to the Commercial Manager (South), you’ll play a pivotal role in achieving ambitious sales and retention targets through strategic account management and new business development. This is a client-facing role requiring strong business development skills in an asset, maintenance, or housing environment, and a solid understanding of public sector procurement regulations. You’ll proactively build trust-based relationships with senior stakeholders and implement lasting solutions within public sector organisations. Key Responsibilities • Strategically manage multiple member accounts within your region., • Deliver new business revenue growth through effective sales planning and execution., • Drive growth across existing accounts and secure new opportunities., • Build deep stakeholder relationships to mitigate risk and unlock high-value opportunities., • Understand diverse customer needs and apply product knowledge to deliver tailored solutions., • Collaborate with marketing teams to support growth initiatives., • Leverage supplier and contractor relationships to maximise new business., • Maintain accurate CRM data and produce monthly performance reports., • Prepare and deliver impactful presentations and proposals., • Network effectively to identify and develop new business opportunities. About You You’re tenacious, driven, and highly motivated, with a proven track record of success in a sales-targeted environment. You thrive on building relationships and influencing stakeholders, and you’re passionate about delivering exceptional client experiences. Essential Skills & Experience: • Proven success in new business sales within complex stakeholder environments., • Strong account management experience, ideally in social housing or public sector., • Excellent negotiation and communication skills., • Experience in value-based selling and procurement., • Confident presenter with strong influencing skills., • Full UK driving licence. About Us At Inprova, we’re proud to be a certified B Corp and a values-led organisation. We champion diversity, equity, and inclusion, and we’re committed to Environmental, Social, and Governance (ESG) principles. You’ll join a collaborative team that celebrates differences, fosters innovation, and strives to make a positive impact on our people, communities, and planet. In return we offer a fantastic benefits package including: • Income Protection – 75% of salary covered if unable to work due to illness (post-probation)., • Life Assurance – 4x basic salary paid as a tax-free lump sum (post-probation)., • Private Medical Insurance (PMI) – Fully funded cover with family extension options (post-probation)., • Health Cash Plan – Reimbursement for medical expenses & discounted gym membership (post-probation)., • Pension Scheme – 5% employer match with salary exchange option., • Holiday Trading – Buy or sell up to 5 days annually (available in December)., • Cycle to Work Scheme – Salary sacrifice bike purchases up to £1,000 (post-probation)., • Electric Vehicle Scheme – Lease an EV via salary sacrifice (eligible after 12 months)., • Employee Support Services – Access to legal, financial, bereavement, and medical advice (immediate eligibility)., • Exclusive Mobile Deals – Discounted EE contracts for employees & up to 5 friends/family. Why Join Us? • Be part of a values-led, purpose-driven organisation., • Work in a collaborative environment that supports flexibility and growth., • Opportunity to make a real impact across the public sector., • Competitive salary and benefits package. The Curve Group is Inprova UK’s outsource partner for Recruitment and a "Data Processor". The Curve Group will hold the information you submit but Inprova UK will have access to it.

Senior Account Manager/Account Director – Enterprise Retail (SaaS) Hybrid | Gloucestershire (1 day per week on-site) | £Competitive + uncapped commission An established, high-growth SaaS business is looking to appoint an experienced Senior Account Manager/Account Director to take ownership of a portfolio of large, complex Tier 1 retail clients. This is a senior, commercially focused role for someone who thrives on building long-term partnerships, driving account growth, and acting as a trusted advisor to household-name retail brands. You’ll sit at the heart of the customer relationship, balancing commercial performance with genuine customer success. The Opportunity You’ll manage and grow a number of strategic enterprise accounts, ensuring clients maximise value from the platform while identifying opportunities for expansion, renewal, and deeper collaboration. Beyond revenue, this role plays a critical part in shaping customer experience and influencing internal teams to deliver outstanding outcomes. Working closely with sales, product, operations, and legal teams, you’ll lead everything from strategic account planning and forecasting through to commercial negotiations and executive-level engagement. What You’ll Be Doing • Owning and developing senior relationships across major retail clients, • Creating and executing strategic account plans focused on growth and retention, • Leading renewals, commercial negotiations, and full tender processes, • Identifying and mitigating churn risk while uncovering new revenue opportunities, • Delivering QBRs, presentations, and performance updates to senior stakeholders, • Forecasting revenue accurately and maintaining strong CRM discipline, • Acting as the voice of the customer internally, influencing product and delivery priorities What We’re Looking For • Proven experience managing enterprise or Tier 1 retail accounts within a SaaS or technology-led environment, • Strong commercial acumen, including forecasting, budgeting, and contract negotiation, • Confidence engaging senior and executive-level stakeholders in complex organisations, • A consultative, solutions-led approach to account management, • Experience leading or contributing to RFP/RFI/RFQ and tender processes, • Highly organised, proactive, and comfortable juggling multiple strategic accounts Package & Benefits • Competitive base salary plus uncapped commission, • 25 days holiday + bank holidays (with buy/sell options), • Private medical insurance, life assurance, enhanced family benefits, • Strong pension contribution and wellbeing support, • Excellent training, development, and progression opportunities, • High-quality tech setup provided, • Additional benefits including cycle to work and electric car salary sacrifice schemes

Quality Assurance Manager Gloucester/Cheltenham Manufacturing Permanent Role £50,000 - £55,000 The Role – Quality Assurance Managerr An excellent opportunity has arisen for a confident Quality Assurance Manager to join an established SME manufacturing business ideally situated between Gloucester and Cheltenham. You’ll be tasked with leading quality matters within the business including QMS and Quality Assurance matters, whilst also guiding ongoing Environmental, Health and Safety Matters. This is a unique opportunity working closely with management across the business to lead the continued growth and success of a modern manufacturing business. Duties – Quality Assurance Manager • Develop and implement a site-wide quality strategy aligned with business and customer objectives., • Partner with Production, Engineering & Supply Chain teams to integrate quality, • Maintain and continuously improve the QMS in line with ISO standards, • Plan and lead internal audits, co-ordinate external and customer audits, • Monitor and analyse process capability and product conformance through key metrics, • Lead root cause investigations using structured problem-solving tools (8D, 5 Whys)., • Manage supplier quality performance through audits, scorecards, and improvement plans., • Oversee customer returns and complaint processes (CRNs), • Maintain and improve EHS management systems., • Coordinate risk assessments, safe systems of work and training., • Lead on quality matters for Production, Engineering, Supply Chain and Service., • Coach teams in standard work and structured problem solving (8D, 5-Whys) and verify CAPA effectiveness., • Design and deliver concise, practical training (inspection methods, control plans, etc.), • Promote Lean and Six Sigma methodologies to enhance product quality., • Coordinate Quality, Environmental and H&S data gathering to support Group reporting Background – Quality Assurance Managerr • Preferably - Degree in Engineering, Manufacturing, Quality, or a related field., • Notable experience in quality/HSE roles within manufacturing, • Evidence of ownership of QMS processes., • Proven leadership experience managing multi-disciplinary teams., • ISO 9001 (and familiarity with ISO 14001/45001). Knowledge, • Lean, Six Sigma, and structured problem-solving experience, • SAP Business One (or equivalent ERP) coverage, • QMS/DMS such as Q-Pulse (or equivalent QMS), • Office & Analytics experience. Omega – Quality & HSE Manager For more information regarding this role please call Lee Powell on 01453 829530 or to make an application apply online directly or email Thank you for your interest in this vacancy. Omega Resource Group is a technical and engineering specialist agency and we also recruit for Quality Manager, HSE Manager, Quality Lead, Senior Quality Engineer, HSE Officer, QHSE Manager, QEHS Manager, QA Manager, Quality Management Systems Manager and more.

Commercial Manager Leading international defence business Mix of pre & post-signature activity A couple of days a week in the office on average £60,000 - £70,000 + Bonus We are seeking a skilled and driven professional to join our client in a pivotal role that offers hybrid working options. This position provides the perfect balance between working from home and collaborating with colleagues on-site, offering flexibility alongside a competitive salary and bonus package. The ideal candidate would be someone they can invest in and develop through the business. Key Responsibilities: • Contract Negotiation: Lead the negotiations of both contractual t&c's & pricing., • Growth: Support and manage both UK-based and international markets, identifying new opportunities for growth and expansion., • Contract Management: Key strategic contract management., • Team Leadership: Guide and develop a high-performing team, fostering collaboration and ensuring adherence to project timelines and objectives., • Stakeholder Engagement: Work closely with internal and external stakeholders to maintain strong relationships and drive business success., • Strategic Collaboration: Partner with cross-functional teams such as Supply Chain and Operations to ensure efficient and effective delivery of services., • Continuous Improvement: Champion initiatives for continuous improvement, encouraging innovation and best practices throughout the business. What We Are Looking For: • Proven experience in managing contracts in the UK defence sector., • Strong leadership and communication skills with the ability to influence stakeholders at all levels., • A strategic thinker who can balance operational management with long-term business growth., • Ideally some experience within a customer facing commercial role within the defence sector., • Eligibility for security clearance if not already held. What We Offer: • Hybrid Working: Enjoy the flexibility of a hybrid working arrangement, splitting time between home and our offices, averaging a couple of days a week in the offices., • Career Development: Access to opportunities for career growth within a supportive and dynamic environment., • Additional Benefits: Including pension schemes, enhanced annual leave, and various employee discounts and well-being programs.

As a key member of the experience design team, the Retail Design Manager will be responsible for shaping the design strategy and delivery of the retail estate. The role will provide creative leadership and retail design expertise that strengthens brand presence, customer engagement and commercial pe

Company description: XPO, Inc Job description: Logistics done differently. Were currently recruiting for a Site Manager to head up our shared-user transport operations in Gloucester. Youll be responsible for the operational and financial performance of the site, taking ownership of vehicles and staff as we provide a seamless service to the network and our customers. We operate the site with a mixed fleet of 43 vehicles and a team of around 75 people across the 24/5 operation. Pay, benefits and more: Were looking to offer a salary of up to £67,000 per annum, a monthly car allowance and bonus. In addition, we offer 25 days holiday (plus bank holidays), as well as the option to buy additional days. Youll have access to a variety of high street discounts, workplace health care & dental plan, as well as a cycle to work scheme, a workplace pension, and many other perks. What youll do on a typical day: Oversee the successful implementation of the contract and supporting functions, ensuring regular customer updates on progress and delivery Develop and identify KPIs and continuous improvement initiatives for the contract to ensure high productivity and return Lead regular health and safety and compliance meetings to ensure that all vehicles and equipment are in line with regulations and are safe to operate Build and develop an effective management team for long term success What you need to succeed at XPO: A management CPC qualification is essential Experience managing a transport & warehouse contract within a closed book environment or general haulage An effective understanding of budgets and P&L The ability to communicate effectively with all customers and stakeholders Be part of something big. We strive to create an inclusive environment for all our colleagues, where everyone feels welcomed, empowered and where you can bring your true self to work. You may not feel you tick all of the boxes we have written above, so even if your experience doesnt precisely match the job description but you feel you have the skills needed, please feel free to reach out to our recruitment team for an initial discussion. Your skills and passion set you apart and we welcome diverse people and perspectives at XPO. We encourage applications from people of all different backgrounds and identities. To empower you to do as well as possible during the recruitment process, if you require any changes or amendments to our application and interviews, please dont hesitate to let us know. TPBN1_UKTJ

The role of the Customer Experience (CX) manager at The Forum is a dynamic and visionary role, working with the property management transformation team, to create a vibrant, dynamic, delivering memorable moments - everyday. You possess commercial awareness and awareness of latest customer experience

Permanent, Full Time (37 Hours Per Week Remote Working with 2 Days in the Office) Looking for an employer where you feel included, valued, respected and proud to be part of a progressive and innovative organisation? Were a flexible and family friendly organisation, who believe that everyone deserves a home they can be proud of, where they can thrive and be healthy. Were now seeking a Surveyor someone to support GCHs Planned Programme by overseeing the successful delivery of large scale, multi-year projects and contracts. You will manage individual contracts and programmes ensuring that our Assets are improved in accordance with agreed standards and meet all regulatory requirements, including Home Englands Decent Homes Standards. You will lead on budgetary control, contract coordination, management and administration, ensuring services are delivered to customer satisfaction, agreed standards, required level of performance and achieve Value for Money. You will operate as an expert for GCH on all property issues and investment decisions, providing technical building support and advice to the Capital Works Manager and Asset & Sustainability Manager. You will manage all day-to-day contract and/or commercial issues and disputes, ensuring they progress according to due process and are resolved with minimum impact. Wed like you to Hold a relevant technical qualification e.g. Member of CIOB or intermediate grade RICS or Member of Chartered Institute of Housing. Have substantial experience as a Surveyor of Asset Management, Property Investment and Public Procurement. Have a proven track record of managing £1m+ planned improvement project resources, budgets and contracts with the ability to identify and eliminate risks, ensuring Value for Money and the delivery of high-quality services. Be able to make sound financial judgements. Be comfortable managing complex projects, working within tight deadlines and budget, whilst promoting stakeholder involvement at all levels. Be able to understand and present technical information clearly, communicating matters related to asset management to a varied audience. Be able to work as part of a team, taking responsibility for clear communication and taking a positive approach to resolving problems and providing support across all teams. You must hold a valid driving licence and have the use of your own car to be able to travel within the city and other areas as required. Closing Date: 10th February 2026. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. TPBN1_UKTJ

An established industry player is seeking a dynamic Customer Experience Manager to enhance the customer journey at a vibrant property. You will collaborate with various stakeholders to foster community engagement and drive customer satisfaction.

A popular retail brand seeks a Store Manager in Gloucester, UK. This role involves leading a dynamic team to drive sales, enhance customer experience, and manage store operations.

Salary: Competitive + Bonus + Excellent Benefits Category Sales Manager - Gloucester - Pipe and Climate Centre So, who are we? We are Pipe and Climate Centre a part of the Wolseley Group -a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Also, did we mention? In addition to the competitive salary there are also benefits on tap – including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! As a Category Sales Manager based in Gloucester you'll be responsible for: * Deliver outstanding customer service at all times—be friendly, polite, and helpful, offering expert advice and guidance. * Maximise sales and profit margins by understanding customer requirements and maintaining excellent product knowledge. * Manage sales enquiries and quotations promptly and accurately. * Process customer orders via telephone, email, and face-to-face, arranging delivery or collection as required. * Identify opportunities to upsell and secure additional sales. This is a full time permanent role, 40 hours per week, Monday-Friday 08:00 - 17:00. And here’s what we’d like you to have: * Proven experience in a similar role, ideally within the commercial Pipe and Heating industry * Excellent communication and interpersonal abilities. * Commercial awareness with a focus on sales growth and profitability. We look forward to receiving your application! Please be aware that we are extending the application period for this role until the new year. Consequently, interviews will not be held until then. Rest assured, we will review your application, but this process may take a bit longer than usual. If you don’t hear from us right away, please don’t worry. In the meantime, we hope you have a wonderful festive break! #ACHS100

The Mobility Product Demonstrator will identify and fully understand the customer needs, whether at their home address, a mobility store or a car dealership. Previous mobility product experience or similar would be hugely advantageous. Mobility Product Demonstrator Manager Key Responsibilities.

We are looking for a Group Product Manager (f/m/d) to lead our Customer Experience Optimization teams, managing a suite of products and services, spanning from analytics, personalization, to experimentation. Experience as a Group Product Manager or Principal PM leading multiple teams in a B2B SaaS c

A leading UK supermarket is seeking a Customer Experience Manager to ensure an outstanding customer experience and manage store operations effectively. The ideal candidate has proven experience in a fast-paced retail environment, a passion for customer service, and strong leadership skills.

A global coffee brand is looking for a Store Manager in Greater London. The successful candidate will lead a dedicated team, enhance customer service, and manage sales to maximize profits. Ideal candidates should possess strong leadership qualities and team management experience.

A leading UK retailer is seeking an experienced Store Manager to lead a dynamic team and deliver exceptional in-store experiences. You will manage daily operations, drive sales performance, and foster a professional selling culture to meet customer needs. Ideal candidates will have proven retail man

Strong customer experience / order management leadership with a customer‑led mindset. Experience establishing senior business relationships with customers and their supply chain partners. Balance expertise in customers' pursued goals and Maersk business priorities to arrive at win‑win outcomes.

Are you an experienced Customer Experience Manager with a supply chain management background?. You will be a key driver in ensuring proactive customer support and a seamless customer experience in cross‑functional teams, and across all products in scope. Lead in customer experience / order managem

A gourmet liquorice company in London is seeking an enthusiastic Assistant Store Manager to support daily operations and enhance customer experiences. Candidates should be team players with retail experience and a passion for customer relationships.

This is an exciting opportunity for a Store Manager to join a supportive team at Regatta in the UK, where you'll lead a team to deliver exceptional customer experiences.

A leading Bingo establishment in the UK is looking for a Deputy General Manager who will oversee exceptional customer service and operational excellence. Ideal candidates should have prior experience in customer service management and a keen business awareness. You will assist the General Manager in

Candidates should have experience in a customer-facing role and demonstrate team leadership skills. A retail pharmacy chain in Greater London is seeking an Assistant Manager to lead and inspire their team at Boots Opticians. The role involves managing various store operations, including customer ser

A leading cosmetics retailer in Greater London is seeking a Trainee Manager to assist in delivering exceptional customer service and create memorable experiences.

This high-profile role requires passionate leaders who can ensure an exceptional customer experience while overseeing a safe and smooth travel experience. A leading rail service provider based in Greater London is seeking a Train Manager. Applicants should possess leadership skills, a flair for cust

The role involves managing day-to-day operations, ensuring high customer satisfaction, and handling guest inquiries and issues.

We are seeking a highly motivated and results-driven Customer Experience Consultant to support the Head of Customer in delivery of customer facing initiatives, working cross-functionally with internal teams to implement new processes, systems and policies designed to enhance customer experience and

A leading UK retailer is seeking a Store Manager for its Queens Park Local Store in London. This role demands a strong leader who is accountable and has experience in retail management. You will oversee store operations, ensuring exceptional customer service and compliance with safety standards.

Join to apply for the senior portfolio manager - brand & customer experience (EMEA) role at Starbucks EMEA. Programme or project management experience highly desirable.

A prominent menswear brand located in Bedford is seeking an experienced Retail Manager to oversee store performance and ensure exceptional customer service.

The ideal candidate will create an unforgettable customer experience and lead a motivated team. A leading luxury retail brand is seeking a Store Manager in Cheltenham, UK. Candidates should have at least 3 years of relevant retail or hospitality experience and strong people management skills.

This role involves providing exceptional customer service, managing performance, and fostering community relationships. Candidates should possess experience in retail or hospitality and the ability to inspire their teams. A leading grocery retailer in Worth, England is seeking a passionate Store Man

Ideal candidates will have experience in a customer-facing role and a strong focus on delivering results. A leading bingo company in the Greater London area is seeking a Deputy General Manager to ensure exceptional customer service and assist in implementing brand strategies. In this full-time role,

A leading networking solutions provider in the United Kingdom is seeking a Service Manager to oversee the end-to-end customer experience and ensure service levels meet expectations. The role involves managing customer relationships, resolving issues efficiently, and collaborating with operational te

Customer Experience Strategy & Governance Manager. Customer Experience Directorate Strategy.

As a Customer Experience Team Manager you will have direct management of a team within our Customer Experience function. Our customers are at the heart of our business and as a Customer Experience Team Manager of one of our important customer-facing teams you will also be at the centrer of the desig

Abbott Diagnostics are recruiting for a Customer Experience Manager to drive value expansion and sales of products and solutions by managing customer relationship, lifecycle and experience. Good experience in the diagnostic industry with an emphasis on managing day-to-day service, menu expansion and

Ideal candidates will have strong interpersonal skills, experience in the housebuilding industry, and a passion for delivering excellent customer service. A leading housing company in the UK is seeking a Customer Relations Manager for maternity cover. This role involves being the primary point of co

Customer Experience and Retention Manager. Customer Experience and Retention Manager. Competitive Benchmarking: Monitor industry best practices for retention, refund policies, and customer experience standards.

A leading grocery retailer in Greater London is seeking an experienced Store Manager to oversee daily store operations and ensure excellent customer service.

A leading retail company located in Cheltenham is seeking an Assistant Store Manager to support the Store Manager in achieving strategic goals. Candidates should have management experience in retail, strong leadership skills, and a focus on customer satisfaction. You will recruit and develop the man

A leading retail company in York is seeking a Store Manager to oversee daily operations and drive sales performance. The ideal candidate will have management experience in a fast-paced retail environment and a proven track record of exceeding sales targets. Responsibilities include maintaining a pos

A leading sports apparel company in Greater London seeks an Assistant Store Manager to oversee a retail team and enhance customer experiences. This role involves collaborating with the Store Manager on business strategies, developing team members, and maintaining exceptional service standards. Candi

Ideal applicants should possess experience in retail operations, a passion for customer interaction, and a flexible approach to hours. A global apparel brand seeks a dedicated Store Manager for its West End Store in London. The successful candidate will lead and nurture a team, driving sales and imp

The ideal candidate will have retail management experience and excel in customer service. A leading retail brand in London seeks a Store Assistant Manager to support the Store Manager in achieving sales and operational goals.

A retail company in Greater London is seeking an Assistant Store Manager to support the Store Manager in overseeing all retail operations. The ideal candidate will have over 2 years of store management experience and exceptional communication and organizational skills. Responsibilities include train

Compile all service impacting processes from VMO2 related to nexfibre service delivery and assurance in customer operations, including main customer operations processes related to customer service delivery and customer incidents resolution or customer requested works. Management of customer service