Gloucester
IT Support Technician • Annual Salary: £28,000 - £32,000, • Location: Gloucester, GL4 Day-to-day of the role: • Work collaboratively with an external Managed Service Provider (MSP) to provide efficient and friendly on-site IT support, including resolving hardware, software, and network issues., • Assist in setting up new users on all systems and applications, and installing the correct hardware in the office., • Support the ongoing modernisation from server to cloud-based infrastructure., • Help employees with IT-related queries, including Microsoft 365, case management software, SharePoint, and remote working solutions., • Maintain and update IT systems to ensure compliance with cybersecurity protocols and data protection regulations (GDPR)., • Assist in installing, configuring, and updating software applications and hardware devices., • Support the implementation of IT security policies, monitor for potential risks, and escalate issues when necessary., • Proven experience in IT support or a similar role., • Familiarity with Microsoft 365, SharePoint, and remote working solutions., • Strong understanding of IT systems, cybersecurity, and GDPR compliance., • Ability to work collaboratively and communicate effectively with both technical and non-technical staff., • Willingness to travel occasionally to other office locations as needed.