Customer experience manager jobs in BasingstokeCrear alertas

Looking for your chance to shine? This is a role for the problem-solvers, the step-up-to-the-challenge-ers; those who want to feel like their career matters. Being a Senior Retail Customer Advisor isn’t just a title, but a badge you wear with pride. You’ll be a force within your team, deputising and overseeing the store when the Manager and Assistant Manager aren’t there, making sure both your team and customers feel like champs. If you bring the energy, we’ll bring the rewards. What you’ll do: · Bring the shop floor to life with your drive, motivation and enthusiasm · Wow customers with your technical knowledge and recommend the right products every time · Create an environment in which customers feel welcome and comfortable · Keep the store on top form when the Store Manager and Assistant Manager are out You’ll definitely: · Be able to show how you’ve worked to and exceeded sales targets or met deadlines · Have experience of serving and delighting customers in a retail environment · Enjoy being part of a team but possess the leadership skills to give guidance and mentorship You might even: · Know what it feels like to work in a fast-paced, ever-changing environment · Know a thing or two about the telecoms sector What’s in it for you? · Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programme · Competitive salary · Uncapped monthly commission, based on personal and store targets · Typical commission of £3,500 (pro-rata); top performers can earn £20,000 · Competitive healthcare and BT share plans · 50% discount on an EE mobile package (30% for Friends and Family) · 25 days’ holiday (pro-rata) with the opportunity to buy a further 5 days, plus your birthday off · The chance to win once-in-a-lifetime all-expense-paid trips and prizes · BT TV, including BT Sport and NOW Entertainment Membership About EE Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career. We’re at the top of our game, and this is your chance to join us. At EE, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community. We’re therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It’s our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in. If you’re thinking about working for the UK’s biggest and fastest network, why not follow our shiny new recruitment channels on Twitter, LinkedIn and Glassdoor. Packed with the latest jobs, company news and career stories, it could be a great move.

About the Role: Our client, a leading community pharmacy in Basingstoke, is seeking an experienced Pharmacist Manager to lead their pharmacy team. This is an excellent opportunity for a qualified pharmacist who is passionate about patient care, regulatory compliance, and developing a high-performing team. Key Responsibilities: • Lead the pharmacy team, providing guidance, support, and professional development opportunities, • Ensure safe and accurate dispensing of medications in line with GPhC standards and legal requirements, • Deliver clinical services, including MURs, NMS, and vaccinations where applicable, • Manage day-to-day operations, including stock control, ordering, and workflow efficiency, • Maintain high standards of patient care and excellent customer service, • Drive business performance, monitoring KPIs, budgets, and service growth, • MPharm (or equivalent) and registered with the General Pharmaceutical Council (GPhC), • Proven experience in community pharmacy, ideally with management experience, • Strong leadership, communication, and organisational skills, • Commercially aware, with a focus on service growth and team performance, • Join a supportive and professional team, • Opportunity to make a real difference to the local community, • Competitive salary and benefits, • Ongoing professional development opportunities

Are you a highly motivated, engaging manager? Are you looking for an employer that will invest in you and develop your career further? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further! The Why... Join Hollywood Bowl Group as an Assistant Manager, in return you’ll get: • The opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme, • The opportunity to earn a centre outperformance bonus, • A 40-hour contract, plus additional pay for any extra shifts you work, • 50% off food when you are working, • Optional pension plan, • 28 days holiday & additional days holiday with length of service, • Access to our in-house Centre Manager in Training programme and apprenticeships, • Free games vouchers every month, • 30% discount off food and drink for you and up to five friends, • Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders., • The opportunity to join our healthcare cash plan, • Financial long service awards, • A £15 donation to our dedicated charity partner when you complete your induction Within our fast-paced, dynamic world, you will be at the very centre of the Hollywood Bowl experience, to support the effective operation of the business, injecting fun and positivity into the team and enhancing the customer journey. The role is varied and exciting; your responsibilities will range from coaching and mentoring the team, and running an exceptional operation, front-of-house, to supporting the General Manager back-of-house in delivering on centre goals and financial targets. You will be responsible for guaranteeing that your centre has the best standards and service in the industry to ensure the centre is a safe and fun environment for our customers. To be successful you will have: • Management experience, ideally within the leisure, hospitality, or retail industry, • A passion for customer service, • Evidence of inspiring and developing large teams, • A willingness to work nights and weekends Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

We're currently recruiting a dedicated Chef Supervisor to help ensure the smooth running of the operations in Eurest on a part time basis, contracted to 30 hours per week. As a Chef Supervisor, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Could you bring your spark to Eurest? Here's what you need to know before applying: Your key responsibilities will include: • Preparing delicious food to the highest standards, • Supervising our culinary and catering teams to ensure we continue to deliver impeccable food and customer service, • Communicating regularly with your line manager to monitor KPIs and targets, • Representing Compass Group UK&I and maintaining a positive brand image, • Liaising between customers and our culinary and service teams to ensure we continue to exceed expectations, • Supporting and training our teams, leading from the front to make sure everyone can excel in their role, • Be passionate about great-tasting food and exceptional customer service, • Have a minimum of two years of catering experience, • Have experience managing teams in a similar role, • Hold a Basic Food Hygiene certificate, • Have excellent communication and organisational skills At Eurest, we are the experts in workplace catering, operating in over 700 workspaces every day. We know that fuelling employees throughout the day can help to sharpen their thinking, nourish their bodies and minds and ultimately, motivate them to perform at their best. Our workplace food experiences are driven by our promise to live more sustainably and responsibly, working towards our goal of net zero by 2030. We're people-powered at Eurest It?s an understatement to say that we?re passionate about what we do, which is why we?re committed to attracting the best and brightest people to join us - could that be you? Find out what makes joining Eurest so exciting Job Reference: com/0701/74936001/52539193/WJ #Eurest Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Monday to Friday 09:00 till 18:00 Previous experience in customer service and hotel hospitality desirable Key Responsibilities: * Support the Facilities Manager with the day-to-day operations of the building * Building Inspections * Hazards (Health & Safety) * Tenant Liaison * Purchase ord

Account Manager – industrial machinery Location: Hyrbid - Basingstoke My client is a global engineering business supplying highly specialised industrial machinery into demanding, high-tech markets — including semiconductor, medical and advanced research. They are now looking for an Account Manager to take ownership of key OEM customers and help drive the next phase of growth. This role is ideal for someone who enjoys building long-term, technical relationships rather than transactional sales. You’ll work closely with engineering, production and procurement stakeholders at customer sites, acting as the commercial and technical link between the customer and internal teams. The role • Manage and grow strategic OEM accounts across semiconductor and industrial markets, • Develop deep understanding of customer applications, roadmaps and future technology needs, • Build accurate forecasts, manage budgets and grow market share, • Identify opportunities for new products, new applications and competitor displacement, • Support technical evaluations and new product introductions What my client is looking for • Degree-level background in Engineering, Physics or similar or strong technical sales/service experience, • Experience with complex, engineered products — ideally within semiconductor or industrial machinery, • Confident communicator who can engage credibly with engineers and senior stakeholders, • Commercially aware, organised and comfortable owning accounts end-to-end Why apply? This is a high-impact Account Manager role with real autonomy, international exposure and access to advanced industrial machinery used in the semiconductor industry and beyond. If you’re looking for a technically credible sales role with depth, stability and long-term progression, this one is worth a conversation. Reach out to Rebecca at IC Resources for more information. / 0044 1189 840 940

We are recruiting for a well-established removals company seeking a Removals Sales Consultant / Surveyor to grow territory revenue, deliver profitable sales, and develop an effective survey and quotation process across the Basingstoke area. This is a fantastic opportunity for someone with removals industry experience - whether you've worked in sales, operations, or surveying - who is looking to build a successful sales career with a trusted brand. You'll conduct surveys via telephone, video, and field visits, convert enquiries into profitable bookings, and work closely with operations to ensure seamless service delivery - all while earning competitive commission on top of your base salary and car allowance. The Role As Removals Sales Consultant / Surveyor, you'll be responsible for generating profitable revenue within your territory, conducting accurate surveys using multiple methods, converting enquiries, and ensuring margin targets are consistently achieved. Working in conjunction with the Group Manager, you'll help establish and refine a successful sales and survey process that combines office-based (video/telephone) surveys with field visits to maximize conversion rates and customer satisfaction. Key Responsibilities: Sales & Revenue Generation • Grow territory revenue in line with brand standards and deliver profitable sales against margin expectations and targets, • Define and execute a sales strategy to effectively service the business requirements, • Convert enquiries into confirmed bookings through consultative selling and relationship building, • Identify customer buying criteria and tailor solutions to meet their specific needs, • Use price bounce techniques to gauge customer reaction and optimize pricing strategies, • Maximize revenue through insurance sales, uplifts, and affiliate revenue streams, • Achieve annual revenue targets and sales productivity goals Survey & Quotation Management • Complete customer surveys via telephone, video call, self-survey tools, and field visits as appropriate, • Conduct accurate volume assessments and property surveys to ensure quotation accuracy, • Prepare detailed, competitive quotations using costing forms and pricing tables, • Determine appropriate margins based on move date, insurance value, competition, and customer confidence in brand, • Submit professional quotations within required timescales, • Record all enquiries, quotations, and outcomes accurately in Navision system, • Follow up all jobs to conclusion and maintain detailed records Customer Relationship Management • Provide exceptional customer service throughout the sales journey, • Build trust and confidence in the brand through professionalism and expertise, • Develop strong alliances and maintain long-term customer relationships, • Address customer questions, concerns, and requirements promptly and professionally Skills, Knowledge & Experience Essential: • Removals industry experience - whether in sales, operations, surveying, or customer service, • Previous sales experience with a proven track record of meeting targets, • Good negotiating and influencing skills, • Excellent communication skills - both written and verbal, • PC literate with ability to learn business systems (Navision experience beneficial), • Ability to build alliances and maintain strong customer relationships, • Understanding of customer needs and competitive environment, • Good networking skills and commercial awareness, • Full UK driving licence (for field surveys) Ideal Candidate Profile: We're looking for someone who has worked in the removals industry and understands the moving process - perhaps you've been: • A removals coordinator or move manager looking to transition into sales, • An operational professional who enjoys customer interaction and wants a sales career, • A surveyor who wants to focus more on revenue generation, • A customer service professional from removals ready for a commercial role You'll be: • Consultative - skilled at understanding customer requirements and competitive landscape, • Strong seller - excellent at influencing, listening, questioning, negotiating, and gaining commitment, • Highly organized - able to manage multiple surveys, quotes, and follow-ups simultaneously, • Pressure-resilient - capable of working to deadlines and handling busy periods, • Flexible and proactive - adaptable to changing business needs, • Approachable and professional - representing the brand with pride

Company: Sherborne Sensors Limited Job Title: UK Sales Engineer Reports to: Global Sales Manager Position Summary The UK Sales Engineer, will be responsible for driving sales, developing new sales opportunities, managing distributors and key accounts throughout the United Kingdom. This position will need to build strong relationships with various customers and key accounts. The successful candidate will need to use their sales, applications and engineering knowledge to generate new company leads, opportunities and sales to new customers as well as existing customers to increase sales revenue while maintaining margin levels. Approximately 50% of the time will be travelling to existing customers and developing new sales opportunities. Key Responsibilities • Own and drive the day-to-day sales within the UK to exceed sales targets;, • Generate orders from new customers to increase sales revenue;, • Manage and increase sales with direct key accounts;, • Develop new and maintain key existing relationships with customers and end users;, • Ensure all key accounts have the technical/application/training support;, • Build a solid sales pipeline with accurate forecasting to achieve monthly, quarterly, and annual sales targets;, • Work with sales, engineering and the production teams when required to address the customer needs;, • Ensure all opportunities are accurately captured and reported within the company’s CRM;, • Provide market intelligence for Sherborne’s competitiveness and new product opportunities;, • Attend industry trade shows and exhibits when required;, • Any other duties that may be required by the company. Experience and Skills • The ideal candidate will have a minimum of 3-7 years proven experience as a sales engineer;, • Previous experience of selling sensors and instrumentation in a related sensor industry is preferred but not essential;, • An Electrical/mechanical engineering background would be highly desirable;, • Record of direct sales, applications selling, appointment setting, pipeline development, closing sales and strong forecasting;, • Effective communication, collaborative and reporting skills., • Experience of using a CRM to prospect, forecast and report;, • Must be able to work well in an independent environment and be accountable for performance including accurate and timely forecasting and sales delivery;, • Candidates must be self-driven, results orientated, disciplined, professional with self-confidence and exhibit perseverance. Compensation • Base salary, depending on candidate experience, plus commission of up to 15% of base, • Car Allowance £4,800 per annum, • Medical, Dental and Life Insurance benefits, • 20 days holiday plus the statutory and bank holidays Company Background Sherborne Sensors is a specialist sensor manufacturer that provides a wide range of high precision and ultra-reliable sensors, including accelerometers, inclinometers, load cells and force transducers to a global customer base through its UK and US operations. Operating successfully in a number of markets including the military, aerospace, transport, industrial and civil engineering sectors. For more information, please visit

As an Assistant Manager for our client, you will be at the very centre of the customer and team experience, ensuring that your centre has the best standards and service in the industry. Within our clients fast-paced, dynamic world, Assistant Managers are trained across all areas of the centre to sup

Job Title: Associate Product Manager Location: Basingstoke – Hybrid – Three Days in Office Employment Type: 12 Months – Fixed Term Contract Hours: Monday-Friday AA Summary Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us? #LI-EJ1 #LI-Hybird This is the job As a Associate Product Manager, you’ll support the ongoing delivery of products that meet FCA requirements and are clear and easy for customers to understand, which sit firmly within the AA’s risk and governance framework. This is a great opportunity to build experience in a regulated environment with the support of experienced colleagues. You’ll work with data to help assess how our products are performing, support updates to terms and conditions, and assist with the review and approval of marketing materials to ensure they are accurate, compliant and customer‑focused. You’ll also have the chance to share insights and findings with stakeholders across the business, helping to develop your confidence in communicating product decisions and recommendations. What will I be doing? • Preparing product and governance packs for regular forums, including Product MBRs, underwriter forums and the Consumer Duty dashboard, supporting the Senior Product Manager with monthly data collation, • Co‑ordinating product governance updates and actions by tracking deadlines, chasing inputs, and maintaining a regularly circulated governance calendar, • Managing and continuously updating the live product register to ensure information remains accurate and up to date, • Supporting the preparation of annual product reviews by maintaining schedules, submission trackers, outcomes, guidance and follow‑up actions, • Maintaining product terms and conditions, including managing the change log and supporting the end‑to‑end process from initial draft through to fulfilment, • Supporting audit preparation by co‑ordinating content for customer, internal and external audits, and liaising with relevant teams across the business, • Ensuring products continue to meet all regulatory requirements by carrying out ongoing reviews and identifying opportunities for future improvements, • Building trusted relationships across the business to help identify changes early and support the introduction of new or improved processes What do I need?, • Experience in a similar product, governance, compliance or regulated business role is essential, with exposure to FCA‑regulated environments, product controls, governance forums, or Consumer Duty requirements, • Ability to apply structured decision‑making and problem‑solving approaches, producing clear, credible and well‑considered recommendations in complex situations, • Excellent communication skills, with the confidence to communicate clearly and professionally both verbally and in writing to a wide range of stakeholders, • Strong Excel and PowerPoint skills, with the ability to analyse information and present insights clearly and confidently to different audiences, • Good understanding of business processes and the importance of governance, risk management and brand reputation in a regulated organisation, • Highly developed analytical skills, with the ability to identify trends, risks and opportunities for improvement from data and feedback, • Proactive approach to continuous improvement, with evidence of supporting or delivering positive change that benefits both customers and commercial outcomes, • 25 days annual leave plus bank holidays + holiday buying scheme, • Worksave pension scheme with up to 7% employer contribution, • Free AA breakdown membership from Day 1 plus 50% discount for family and friends, • Discounts on AA products including car and home insurance, • Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more, • Company funded life assurance, • Diverse learning and development opportunities to support you to progress in your career We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks. We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.

Job Title: Product Manager Location: Basingstoke – Hybrid – Three Days in Office Employment Type: 12 Months – Fixed Term Contract Hours: Monday-Friday AA Summary Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us? #LI-EJ1 #LI-Hybird This is the job As a Product Manager, you’ll support the ongoing delivery of products that meet FCA requirements and are clear and easy for customers to understand, which sit firmly within the AA’s risk and governance framework. This is a great opportunity to build experience in a regulated environment with the support of experienced colleagues. You’ll work with data to help assess how our products are performing, support updates to terms and conditions, and assist with the review and approval of marketing materials to ensure they are accurate, compliant and customer‑focused. You’ll also have the chance to share insights and findings with stakeholders across the business, helping to develop your confidence in communicating product decisions and recommendations. What will I be doing? • Preparing product and governance packs for regular forums, including Product MBRs, underwriter forums and the Consumer Duty dashboard, supporting the Senior Product Manager with monthly data collation, • Co‑ordinating product governance updates and actions by tracking deadlines, chasing inputs, and maintaining a regularly circulated governance calendar, • Managing and continuously updating the live product register to ensure information remains accurate and up to date, • Supporting the preparation of annual product reviews by maintaining schedules, submission trackers, outcomes, guidance and follow‑up actions, • Maintaining product terms and conditions, including managing the change log and supporting the end‑to‑end process from initial draft through to fulfilment, • Supporting audit preparation by co‑ordinating content for customer, internal and external audits, and liaising with relevant teams across the business, • Ensuring products continue to meet all regulatory requirements by carrying out ongoing reviews and identifying opportunities for future improvements, • Building trusted relationships across the business to help identify changes early and support the introduction of new or improved processes What do I need?, • Experience in a similar product, governance, compliance or regulated business role is essential, with exposure to FCA‑regulated environments, product controls, governance forums, or Consumer Duty requirements, • Ability to apply structured decision‑making and problem‑solving approaches, producing clear, credible and well‑considered recommendations in complex situations, • Excellent communication skills, with the confidence to communicate clearly and professionally both verbally and in writing to a wide range of stakeholders, • Strong Excel and PowerPoint skills, with the ability to analyse information and present insights clearly and confidently to different audiences, • Good understanding of business processes and the importance of governance, risk management and brand reputation in a regulated organisation, • Highly developed analytical skills, with the ability to identify trends, risks and opportunities for improvement from data and feedback, • Proactive approach to continuous improvement, with evidence of supporting or delivering positive change that benefits both customers and commercial outcomes, • 25 days annual leave plus bank holidays + holiday buying scheme, • Worksave pension scheme with up to 7% employer contribution, • Free AA breakdown membership from Day 1 plus 50% discount for family and friends, • Discounts on AA products including car and home insurance, • Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more, • Company funded life assurance, • Diverse learning and development opportunities to support you to progress in your career We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks. We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.

We're currently recruiting a dedicated Chef Supervisor to help ensure the smooth running of the operations in Eurest on a part time basis, contracted to 30 hours per week. As a Chef Supervisor, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Could you bring your spark to Eurest? Here's what you need to know before applying: Your key responsibilities will include: • Preparing delicious food to the highest standards, • Supervising our culinary and catering teams to ensure we continue to deliver impeccable food and customer service, • Communicating regularly with your line manager to monitor KPIs and targets, • Representing Compass Group UK&I and maintaining a positive brand image, • Liaising between customers and our culinary and service teams to ensure we continue to exceed expectations, • Supporting and training our teams, leading from the front to make sure everyone can excel in their role, • Be passionate about great-tasting food and exceptional customer service, • Have a minimum of two years of catering experience, • Have experience managing teams in a similar role, • Hold a Basic Food Hygiene certificate, • Have excellent communication and organisational skills, • Be an ambitious and motivated individual who is always looking to upskill We connect workplaces to mindful, flavourful & planet-positive catering At Eurest, we are the experts in workplace catering, operating in over 700 workspaces every day. We know that fuelling employees throughout the day can help to sharpen their thinking, nourish their bodies and minds and ultimately, motivate them to perform at their best. Our workplace food experiences are driven by our promise to live more sustainably and responsibly, working towards our goal of net zero by 2030. We're people-powered at Eurest It?s an understatement to say that we?re passionate about what we do, which is why we?re committed to attracting the best and brightest people to join us - could that be you? Find out what makes joining Eurest so exciting Job Reference: com/0701/74936001/52539193/WJ #Eurest Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Commercial Manager Basingstoke Permanent Salary Competitive Car Allowance Flexible Benefits Role Purpose: Reporting to the Senior Commercial Manager, this role includes the management of the commercial team and practices. Advising on the commercial risks and opportunities on contracts from tender to completion. Being responsible for the commercial performance of several frameworks. Providing commercial support and advice to Work Winning and other functions as required. Support the Senior Commercial Manager in preparing the regional management accounts and Contract Reviews. Key Deliverables: NEC3/4 and bespoke contract management of multiple contracts Manage and develop the Commercial Team ensuring work is delivered on time and to a high standard. Identification & notification of Early Warnings and Compensation Events Management of supply chain contracts and agreements Provide cash forecasts and take responsibility of cash flow forecasting CVR creation and management Establishment and management of monthly project reviews Ensure projects are executed in line with the financial plan and contracts Managing the dispute and defects process with the Client and Subcontractors Manage invoicing and overdue applications or debts Responsible for quotation approvals and ensuring contract orders are in place Oversee the preparation of BoQ, measurements and valuations of works for applications, variations and final accounts with Clients Maintain control of Subcontractor’s accounts and minimise the cost of any variations Manage Sub-Contractor AFP’s, issue and certify Payment Certificates & PLN (Pay Less Notices) and keeping a full record of the cumulative position of supply chain account Develop a monthly senior project review process with the Senior Commercial Manager Aid with pre-tender review process Attend Client progress meetings and manage contractual KPIs Follow procedures for Client work approval Effective communication with all levels of personnel and enjoy working as a team Develop and maintain positive long term relationships with all stakeholders, ensuring customer satisfaction Provide innovative ideas and continuous improvement Provide cost advice and value engineering solutions Knowledge & Experience: For recruitment and development purposes the following knowledge, skills and experience are required: Essential: Significant Experience of responsibility for the commercial performance of projects A well-developed understanding of various forms of contract, particularly NEC3/4, with the ability to apply these skills at a practical level to live projects Proven record in managing a team Excellent MS Excel skills Desriable: Experience with Civil Engineering and Construction projects Experience of managing volume based projects Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people.? Some of what you can expect includes:? Car Allowance / CarSalary sacrifice car scheme (Hybrid/Electric Vehicle) Pension with a?leading provider and?up to?8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us : Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be LI-CN1HybridFreedomc272c101-f45c-4783-b4a0-50ad222b87c0

Account Manager – industrial machinery Location: Hyrbid - Basingstoke My client is a global engineering business supplying highly specialised industrial machinery into demanding, high-tech markets — including semiconductor, medical and advanced research. They are now looking for an Account Manager to take ownership of key OEM customers and help drive the next phase of growth. This role is ideal for someone who enjoys building long-term, technical relationships rather than transactional sales. You’ll work closely with engineering, production and procurement stakeholders at customer sites, acting as the commercial and technical link between the customer and internal teams. The role • Manage and grow strategic OEM accounts across semiconductor and industrial markets, • Develop deep understanding of customer applications, roadmaps and future technology needs, • Build accurate forecasts, manage budgets and grow market share, • Identify opportunities for new products, new applications and competitor displacement, • Support technical evaluations and new product introductions What my client is looking for • Degree-level background in Engineering, Physics or similar or strong technical sales/service experience, • Experience with complex, engineered products — ideally within semiconductor or industrial machinery, • Confident communicator who can engage credibly with engineers and senior stakeholders, • Commercially aware, organised and comfortable owning accounts end-to-end Why apply? This is a high-impact Account Manager role with real autonomy, international exposure and access to advanced industrial machinery used in the semiconductor industry and beyond. If you’re looking for a technically credible sales role with depth, stability and long-term progression, this one is worth a conversation. Reach out to Rebecca at IC Resources for more information. / 0044 1189 840 940

As our Customer Manager, you'll be the champion of customer experience in store-ensuring every interaction leaves a lasting impression. What makes a brilliant Customer Manager:. You'll take ownership of customer satisfaction, loyalty, and service standards across the store.

A leading grocery retailer is seeking a Customer Manager in Basingstoke to enhance customer experience and satisfaction. This position requires experience in customer-facing roles, strong communication skills, and the flexibility to work various shifts. You will support and coach your team, manage c

You will drive store performance and inspire your team to deliver exceptional customer experiences. Ideal candidates are natural coaches with experience managing operations and navigating employee relations. A leading UK retailer is seeking a Store Manager to create and lead a high-performing team.

A leading home builder is seeking a Customer Support Manager to oversee the customer experience post-completion in Southern England. You will ensure new homes meet quality standards and assist customers in settling into their new homes. The ideal candidate should be skilled in customer communication

A prominent menswear brand is seeking a Store Manager in Basingstoke to drive store performance and ensure an exceptional customer experience.

The role of the Customer Support Manager is to manage the customer experience of our new clients’ post completion, carry out inspection works to ensure quality of all homes prior and post completion and to identify any necessary remedial works across relevant Miller Homes Limited sites. Customer S

Location: Basingstoke (hybrid working 3 office days per week) Employment Type: Permanent, full time Additional Benefits: Annual Bonus Think the AA is just about roadside assistance? Think again. For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Project Manager, means you'll play a crucial role in our success and be part of this exciting motoring journey. Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change. #LI-Hybrid This is the job We are seeking a Project Manager to lead the delivery of a number of strategic, commercially significant projects across Transformation. The Project Manager will be responsible for the successful delivery of Enterprise-wide projects, ensuring they are implemented on time, within budget and to the AA’s agreed governance framework. The Project Manager will be responsible for the day-to-day oversight for the project(s) working closely with the Transformation Lead & PMO to ensure the overall scope and project is broken down into workable iterations that sit across many functions such as IT, networks, Data, Digital, Customer Operations. Experience of project management is a pre-requisite. What will I be doing? • Creation and maintenance of the project delivery plan and RAID log, • Owning Initiative delivery meetings, which consists of a consolidated project view to be discussed with X-functional senior stakeholders., • Managing all levels of personnel both internal and external in order to complete tasks., • Communicating the progress and status of projects to the project sponsor / key stakeholders and other members of the project team., • Managing project costs (capex and opex), ensuring appropriate governance and control, and adhering to the monthly financial reporting cycle, • Ensuring all project delivery documentation is accurately produced, appropriately stored and maintained throughout the life of the project, • Ensuring the required level of support is in place following project handover, and all support documentation is complete before projects are closed out., • To identify and make recommendations on resources required to ensure optimised implementation., • To create and maintain a good working relationship with project sponsors and other senior managers and assist with the initiation and facilitation of solutions based on business need., • To support and participate in the continual improvement in ways of working across the team and department, ensuring consistent and repeatable delivery (incl. governance), • Breaking down silos and working in a more agile, X-functional construct. What do I need?, • Experience of delivery of a wide range of projects in both scale and outcome, • Experience working with technical experts and third parties in order to build costed technical roadmaps, • Strong Project financial management, including actuals and forecasting, • Able to lead multi-functional teams to successfully complete assignments, • Experience of working with different project delivery methodologies e.g. Agile, Waterfall, Planned Iterative etc., • Excellent understanding of change control, configuration processes, as well as risk management techniques, • Project Management Professional (PMP) or Prince 2 certification, • Knowledge or certification of Scaled Agile, • Additional qualifications not required, but will be evaluated based on relevant and merit, • Excellent communications skills, both written and verbal, and ability to engage at all levels of the business, • Quick and flexible learner, with an aptitude for new processes, technologies and procedures, • Excellent negotiator, creative thinker, problem solver, self-starter, • 25 days annual leave plus bank holidays + holiday buying scheme, • Worksave pension scheme with up to 7% employer contribution, • Free AA breakdown membership from Day 1 plus 50% discount for family and friends, • Discounts on AA products including car and home insurance, • Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more, • Company funded life assurance, • Diverse learning and development opportunities to support you to progress in your career We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As a Team Manager in Food, you'll be responsible for leading a team on the shop floor to deliver exceptional availability, 5-star service, and commercial results. Work across departments to deliver a seamless customer experience. Ensure colleagues understand and are motivated to deliver their part.

The role involves managing day-to-day operations, ensuring high customer satisfaction, and handling guest inquiries and issues.

Experience of managing managers, in a fast-paced, customer-facing environment. What makes a great Lead Customer Experience manager:. Lead a team of managers to make sure every single one of our customers has a great experience in store everywhere from the checkouts to the petrol station.

Are you an experienced Customer Experience Manager with a supply chain management background?. Lead in customer experience / order management with customer‑led mindset. You will be a key driver in ensuring proactive customer support and a seamless customer experience in cross‑functional teams, a

Strong customer experience / order management leadership with a customer‑led mindset. Experience establishing senior business relationships with customers and their supply chain partners. Ability to lead large teams with diverse customer portfolios.

We are looking for a Group Product Manager (f/m/d) to lead our Customer Experience Optimization teams, managing a suite of products and services, spanning from analytics, personalization, to experimentation. In close collaboration with the product leadership, you will shape strategic thinking in the

Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments. What makes a great customer experience manager:. Experience leading teams in a dynamic, customer-facing environment — you’ve inspired oth

A leading UK retailer is seeking an experienced Store Manager to lead a dynamic team and deliver exceptional in-store experiences. Ideal candidates will have proven retail management experience, strong organizational skills, and an ability to inspire their team. You will manage daily operations, dri

A dynamic retail brand in Greater London is seeking an experienced Senior Manager to enhance store operations and team performance. You will Foster a positive culture, prioritize customer experience, and drive sales. The ideal candidate will have senior management experience in a fast-paced retail e

What makes a great customer experience manager. Taking responsibility for the overall customer experience across the store from checkout to back‑of‑house, ensuring we deliver on our customer commitments. Leadership experience in a high‑volume, fast‑paced operational setting, with a proven re

This role of Customer Experience and Insight Manager will have an important and influential voice in the delivery of the Global Customer Experience Strategy, but also in guiding the local markets to make more informed decisions based on the data-driven insight through the development and implementat

As our Customer Experience Manager, you'll be at the centre of driving the overall experience of our customer base with a focus on reactive technical support. Covering all aspects of inbound customer support, including diagnosing and troubleshooting customer issues and owning the end-to-end ticket c

Customer Experience Director to deliver a safe, reliable and industry-leading customer experience across our network. Customer Experience Strategy and Governance Manager. Customer Experience Strategy & Governance Manager.

The EMEA Brand Strategy & Customer Experience Manager, Hollister will lead the development and execution of Marketing Brand Strategy & Customer Experience for the Hollister brand in EMEA, in partnership with the EMEA Brand Strategy & Customer Experience Director. The Manager will work closely with t

Are you an experienced Customer Experience Manager with a supply chain management background? Are you looking for a new challenge within an organization that has people and customers at the heart of everything?. You will be a key driver in ensuring proactive customer support and a seamless customer

The Customer Experience & Operations Manager drives the performance of the department and oversees and improves all aspects of the large strategic customer’s journey, ensuring positive and consistent interactions between our Client and their Customers. The Customer Experience & Operations Manager

The role involves supporting the Store Manager with day-to-day operations, driving sales performance, and ensuring customer service excellence. A leading retail company is seeking an Assistant Store Manager for their White City store in London. Candidates should have experience in a similar role, pa

A global information and analytics leader in Greater London is seeking a Senior Product Manager to enhance customer experience and drive product innovation in their Open Access team. The ideal candidate should have strong digital commerce experience and a passion for the customer journey.

A well-known footwear company in London seeks an experienced Store Manager to lead a team, drive sales, and enhance customer satisfaction. Ideal candidates will have experience in retail operations and mentoring.

A leading retail company in Greater London is seeking an enthusiastic Floor Manager eager to advance in their career. You will play a key role in ensuring excellent customer satisfaction and leading the shopfloor team. The ideal candidate will have supervisory experience in retail, strong communicat

Are you an experienced Customer Experience Manager with a supply chain management background?. As a Maersk Customer Experience Manager, you will be an integral part of establishing the Contract Logistics capabilities and growth in Europe. Lead in customer experience / order management with customer-

Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments. What makes a great customer experience manager:. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-

Station Customer Experience Manager. Be part of shaping the customer experience at one of the UKs busiest and most iconic stations. You will set the vision and strategy for delivering an outstanding customer experience at the managed station, continually raising standards through learning, benchmark

A global software solutions provider is seeking a full-time Customer Experience Marketing Manager to engage public safety customers and enhance marketing programs through strategic account-based marketing. This role demands strong project management skills and creative digital asset design, while al

As Customer Experience Lead, you will build genuine, trusted relationships with customers, gaining a comprehensive understanding of their needs, building genuine rapport and acting as a key point of escalation when things don’t go to plan. In this role, you’ll play a critical part in delivering

We are looking for a customer service superstar who can lead our team of Customer Experience Coordinators in creating a positive, welcoming, friendly and efficient environment for customers and their pets. Customer Experience Manager - Waltham Forest. Customer Experience Manager - Waltham Forest.

Taking responsibility for the overall customer experience across the store from checkout to back‑of‑house, ensuring we deliver on our customer commitments. What makes a great customer experience manager. The impact? Work becomes more rewarding for our colleagues, and shopping becomes a next‑le