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Customer experience manager jobs in WatfordCreate job alerts

  • Customer Service Manager
    Customer Service Manager
    1 month ago
    £31000–£35000 yearly
    Full-time
    Stanmore

    Job duties and Responsibilities: • Serve as the main point of contact for clients regarding service delivery., • Handle client inquiries, complaints, and feedback professionally and promptly., • Build and maintain strong client relationships to encourage repeat business and, • referrals., • Ensure cleaning services are compliant with health and safety regulations., • Conduct regular client check-ins and service reviews., • Ensure cleaning standards meet or exceed client expectations and agreed service, • levels., • Coordinate with cleaning staffs and operatives to resolve issues., • Carry out site visits to inspect service quality and adherence to specifications., • Liaise with cleaning staff, supervisors, and operations managers to relay client needs., • Support the scheduling of cleaning teams to ensure service coverage., • Provide customer service training to cleaning operatives if necessary., • Investigate service complaints and coordinate effective resolution., • Keep accurate logs of client issues, actions taken, and follow-up steps., • Report significant service issues to senior management., • Prepare and deliver regular customer satisfaction reports., • Track service delivery KPIs and report on performance metrics., • Assist with contract renewals and upselling additional services., • Identify opportunities to expand services for existing clients. Skills, Experience and Qualifications: • Ability to handle complaints, service queries, and client concerns calmly and, • efficiently., • Ensuring service requests are accurately documented and fulfilled to client, • expectations., • Able to respond effectively to changing customer needs and support service, • expansions, • Excellent verbal and written communication skills, • Ability to interact professionally with domestic and corporate clients., • Proven experience in relevant role., • Knowledge of health & safety regulations in retail., • A relevant bachelor’s or Master’s degree or diploma., • Familiarity with customer satisfaction tracking tools and quality assurance processes.

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  • Marketing Manager
    Marketing Manager
    2 days ago
    £45000–£52000 yearly
    Full-time
    Borehamwood

    Job Title: Marketing Manager Job Type: Full Time (Permanent) Salary: from £45,000 per annum Location: London Start date: As soon as possible Reporting to: Director The Marketing Manager is responsible for developing and executing marketing strategies that promote the company’s real estate portfolio and property management services, drive revenue growth, and enhance brand visibility. This role involves team leadership, client and stakeholder engagement, campaign management, and close collaboration with senior management to ensure marketing activities are aligned with the company’s overall commercial and investment objectives. Job Descriptions • Collaborate with senior leadership to define the range of real estate services offered, including property acquisition, sales, lettings, and management solutions., • Contribute to the development of sales and leasing strategies and assist in setting achievable revenue and occupancy targets based on market conditions and business objectives., • Conduct market research, surveys, and competitive analysis to understand property market trends, tenant demand, investor expectations, and competitor activity., • Evaluate customer and tenant responses to property offerings, pricing structures, presentation standards, and service delivery to inform strategic decisions., • Compile and analyse sales, lettings, and occupancy data to assess performance against agreed targets., • Develop proposals for marketing campaigns and promotional activities that effectively target buyers, tenants, investors, and property owners., • Produce regular reports for senior management detailing marketing performance, client feedback, portfolio insights, and market developments., • Provide strategic recommendations to enhance property marketing, leasing performance, and brand positioning., • Manage and mentor the marketing team to ensure the effective delivery of marketing strategies across all property services., • Oversee content creation, digital marketing, branding, advertising, and property-focused promotional initiatives., • Foster strong relationships with existing and prospective clients, tenants, investors, and business partners through proactive communication and tailored engagement., • Support the negotiation of new business opportunities, including property management contracts, sales mandates, and leasing agreements., • A Bachelor's degree that is equivalent to RQF Level 6, • Proven experience in real estate or property management, or a related professional services sector., • Strong leadership and team management skills, • Proficiency in digital marketing tools, property portals, and analytics platforms, • Excellent communication, negotiation, and organisational abilities, • Strategic and commercially focused thinker with strong attention to detail

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  • Bar Manager / Supervisor
    Bar Manager / Supervisor
    3 days ago
    £35000–£40000 yearly
    Full-time
    Potters Crouch

    Bar Manager Independent, Growing Pub Company We are seeking a dynamic and experienced Bar Manager to join an independent pub company at an exciting stage of growth. Our focus is on delivering premium hospitality and a standout service, supported by significant investment, clear systems, and long-term ambition. Our current project is a six-figure refurbishment of a 17th-century heritage pub. The aim is to restore and celebrate the building’s original character while introducing a refined, well-run operation with a professional yet welcoming atmosphere. Our food offering is rooted in classic French and British cuisine with modern influences, delivered with consistency, quality, and care. This is a hands-on leadership role, ideal for someone who takes pride in standards, enjoys building teams, and wants to be part of something built properly from the ground up. There is genuine opportunity for career progression as the business grows and acquires new sites. Overview The Bar Manager will oversee the daily operations of the bar and front-of-house service, ensuring a consistently high-quality guest experience. The ideal candidate will bring strong leadership skills, a passion for hospitality, and a comprehensive understanding of food and beverage operations within a sophisticated, service-led environment. Duties • Manage daily bar operations, ensuring smooth, professional, and consistent service, • Lead, supervise, recruit, train, and develop the bar and front-of-house team, • Set and maintain service standards aligned with a quality-focused, refined operation, • Deliver excellent customer service and handle guest feedback professionally, • Oversee food and beverage service to ensure quality, presentation, and consistency, • Ensure full compliance with licensing laws, food safety regulations, and health & safety policies, • Manage stock control and ordering., • Organise rotas, training sessions, and team meetings to support a structured working environment, • Maintain high standards of cleanliness, organisation, and presentation throughout service areas, • Support menu development, including cocktails, drinks lists, and food pairings, • Assist with private dining, events, and functions as the business develops, • Proven experience as a Bar Manager or in a senior supervisory role within hospitality, • Background in bars, restaurants, hotels, or service-led environments, • Strong leadership skills with the ability to lead by example and set standards, • Solid understanding of food and beverage service, quality control, and guest experience, • Good working knowledge of licensing, food safety, and compliance, • Experience working closely with kitchen teams is highly desirable, • Barista, cocktail, wine, or spirits knowledge is advantageous, • Excellent organisational and communication skills, • Calm, professional approach under pressure, • Salary of £35,000–£40,000 per year (DOE), • Tronc payments, • Full-time, permanent position, • A key role in a major refurbishment and relaunch, • Clear career progression as the company expands and acquires new sites, • A professional, supportive environment focused on quality, integrity, and consistency

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  • Work From Home – Paid Research
    Work From Home – Paid Research
    4 days ago
    Part-time
    Harrow

    Research Tribe is a completely free service that connects people like you with remote opportunities to take part in market research. You could become a mystery shopper, product tester or simply share your opinion through paid surveys, focus groups and more. We work with many leading market research companies and brands. They want to hear your thoughts and will reward you with a variety of incentives including cash, vouchers, products, gifts, experiences and prizes. • Mystery Shopping, • Product Testing, • Focus Groups, • Surveys & More There is never any obligation to take part as you choose the opportunities you're interested in and complete them at times convenient for you, so it's perfect for everyone (especially if you're looking for flexible entry level, part time, temporary, evening, weekend or seasonal work with an immediate start and no experience). It's not a suitable replacement for a job, however it's a great way to work from home and earn additional income. Getting started is easy, simply click 'Apply Now’ ... Research Tribe members come from a variety of work backgrounds including admin, customer service, accounts, finance, retail, IT, recruitment, human resources (HR), social care, cleaning, driving, NHS and local council. Whether you’re a student, apprentice, graduate, trainee, administrator, accountant, payroll assistant, sales executive, personal assistant (PA), business analyst, account manager, business analyst, receptionist, school teacher, chef, waiter, office worker or night shift warehouse operative - you’ll be in great company!

    No experience
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