Customer Service jobs in HerefordCreate job alerts

Hereford Hospital | Sales and Business Development | Permanent Contract | Full Time |.Making a great first impression is really important.That's why we need the right person to join us and help greet our patients and visitors to the Hospital.What matters is that you have both the confidence and empa

Help keep guests safe and the hotel running the way it should. Work closely with the Hotel Manager and wider leadership team. You don’t need hotel experience.

A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer pro

The CSL acts as the liaison and primary contact for the operations team and escalates any issues to the Customer Success Manager (CSM) as necessary. The Customer Success Lead focuses on both the strategic management of the account (20%) and concentrates on the tactical operations (80%) by working wi

Ruggable is looking for a full-time Contract Consumer Care Representative to join our international team to cover a maternity leave! This individual will act as the voice of Ruggable, interacting with our European customers in English and German primarily via phone, WhatsApp and email. We pride ours

We are looking for a Customer Support Executive who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end to end customer experience.

Job title: Customer Service advisor. Due to company growth and expansion we’re looking for a Customer Service Advisor to be part of our success story. Deliver exceptional customer service.

Join Mercier Consultancy as an Italian Speaking Customer Service Specialist, with an exciting opportunity to work in beautiful Greece! We are offering paid relocation for the right candidate who is passionate about providing top-notch customer service to our Italian-speaking clientele. Experience in

Previous experience in customer service or a similar role is preferred. Join Patrique Mercier Recruitment JP as a Japanese-speaking Customer Service Representative in the beautiful city of Athens, Greece! This exciting role offers the opportunity to work for a prestigious company while engaging with

Tadaweb is seeking an OSINT Specialist to support UK public sector clients from on-site in Hereford. You will be embedded with the customer, delivering OSINT collections and helping them achieve their investigative goals using our SaaS platform. You will mentor customers, promote best practices, and contribute to policy discussions while solving daily problems and sharing insights with a cross-functional team. The role emphasizes ethical, legal, and transparent data collection. #J-18808-Ljbffr

We are looking for an Account Manager to join our team in Hereford, you will be acting as the first point of contact for your customers, building strong business relationships and managing customer satisfaction. • Track and develop business opportunities with existing customers and generate new business leads for the Field Sales Executive (New Business)., • Build relationships based on regular contact with key decision makers within your high value client’s business., • Ensuring regular customer site visits and deliver a high level of customer service., • Manage and Resolve Escalations: Take full ownership of all customer escalations, ensuringtimely, effective, and professional resolution., • Regular team working to ensure the business exceeds client’s expectations., • Provideaccuratesales forecasting ofanticipatedsales and regular activity reporting., • Manage and develop an account base of existing clients., • Report to the management team on any improvements, change requirements and innovation you believe will improve quality management system., • Highly driven and motivated individual with a passion for hitting achievable targets and earning uncapped commission., • Skilled negotiator, • Highly organised with an eye for detail, • Ability tooperatein afast-pacedenvironment, • Ability,experiencean interest in technology to allow for meaningful discussion with customers, • Good understanding of social media to positively promote the business, • Confident on the telephone and in online meetings via Teams/Zoom, • 21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years, • Birthday Day Off, • Buy Holiday Scheme, • Employee Assistance Programme, • Enhanced company sick pay, • Discounted Retail Vouchers, • Reduced Gym Membership, • Annual Salary Review, • SCG Mobile Benefit, • Employee Referral Bonus, • Pension Scheme, • Free On-Site Parking, • Charity Events SCGisproudtobeanequalopportunitiesemployer. WewelcomeapplicationsfromallpartsofthecommunityandarecommittedtoupholdingtheprinciplesoftheEqualityAct2010. Wearecommittedtosupportingapplicantswithdisabilities.Wewillanteavourtomakenecessaryadjustmentstoensureafairandaccessiblerecruitmentprocess. #J-18808-Ljbffr

The Coaching Inn Group is looking for a talented Deputy General Manager to join our team in Hereford. You will lead shift operations, inspire and develop a team, and deliver exceptional guest experiences across our historic coaching inns. Our culture values passion, teamwork and a can-do attitude, with award-winning training and clear pathways for growth within our busy food and beverage and bedroom operations. If you thrive in a lively, guest-focused environment, this role could be for you. #J-18808-Ljbffr

A leading HR solutions provider in Hereford is seeking an Account Manager to support client satisfaction and revenue growth strategies. This role involves managing client relationships, identifying cross-selling opportunities, and providing tailored solutions. The ideal candidate will have experience in Account Management within a B2B context, excellent communication skills, and familiarity with CRM tools like Salesforce. The position offers a salary range of £35,000 to £45,000 and a hybrid working model post-probation. #J-18808-Ljbffr

Novus Property Solutions is seeking a Contract Liaison Officer to sit at the heart of our site operations, coordinating between customers, clients and our site teams while delivering social value. You will travel around South Shropshire, Herefordshire and surrounding areas, support tenanted housing

Serve Legal seeks in-person Mystery Shoppers (ID testing) to perform audits at a range of sites across the UK and Ireland.

Nuffield Health Hereford Hospital is seeking a Patient Services Administrator on a part-time, ad-hoc basis.

3 days in the Hereford Office, 2 days work from home. As part of the company’s expansion,Nationality Black Mountain (International akara) Limited is looking to fill a newly created role based on a hybrid basis (3 days in the office, 2 days home working) at its international business hub in the centre of Hereford. Black Mountain (International) Limited is part of a fast‑growing group of companies that provide high quality HR, Payroll, Employee benefits and technology services to globally recognised client organisations around the world. With offices in the UK, Hong Kong, Singapore, Philippines, Germany and Malaysia and a global network of partners across 165 countries this role is both varied and interesting. Black Mountain has a portfolio of internationally recognised brands, SMEs and small, local organisations which creates a dynamic working environment. The Account Manager will play a pivotal role in supporting Black Mountain's growth strategy by ensuring client satisfaction, retention, and expansion. Acting as the primary point of contact for key clients, the Account Manager will deliver a seamless and professional client experience from initial onboarding through to Business-as‑Usual (BAU). This role is instrumental in fostering long‑term client relationships, identifying cross‑selling opportunities, and maintaining Black Mountain’s competitive edge. • Serve as the primary contact for an assigned portfolio of clients, building strong, strategic relationships., • Proactively address client needs, ensuring high satisfaction and engagement., • Act as the liaison between clients and both internal and external teams to deliver tailored solutions., • Identify and execute cross‑selling opportunities within the existing client base to increase revenue., • Develop strategies to expand client accounts by engaging additional stakeholders and exploring global opportunities., • Ensure a seamless and coherent journey from initial sale to BAU., • Monitor and address potential risks to aid client retention., • Provide proactive account management by identifying client challenges or expansions, recommending suitable solutions., • Organise regular client meetings, including monthly check‑ins and quarterly reviews (where applicable)., • Collaborate with the Client Solutions (sales) team to improve internal processes and enhance service delivery., • Learn how to utilise Monday.com (CRM) to drive operational efficiency and improve cross‑departmental collaboration., • Collaboratively develop and monitor client satisfaction surveys to analyse service levels.Maintain up‑to‑date client records, tracking account growth, and reporting on key performance indicators (KPIs)., • Proven experience in Account Management, ideally within a B2B environment., • Strong understanding of client relationship management and revenue growth strategies., • Ability to identify opportunities for cross‑selling and account expansion., • Proficiency with tools such as Salesforce (or equivalent) and Microsoft Office products. yawa ., • Proven experience in supporting clients / teams on an international basis., • Strong problem‑solving skills and a proactive approach to risk and issue management., • Excellent communication and interpersonal skills to build trust and rapport with clients and external suppliers., • Familiarity with HR, Payroll, Employee Benefits and supporting technology дв £35,000.00 – £45,000.00 per year • Hybrid working (post‑probation), • Company pension 5% on matching basis, • Life insurance x4 base salary, • Private medical insurance, • Health Cash Plan Unfortunately, we are not able to offer sponsorship with this vacancy and therefore employment is conditional on the candidate having the right to work in the UK. We reserve the right to pause or close the vacancy at any point. Entry level Full‑time Sales and Business Development Human Resources #J-18808-Ljbffr

Job Title: Customer Service Administration Assistant Location: Herefordshire, HR7 Salary: (Age 18-20): £22,285.90 per year, with a salary review on the successful completion of 3 month probationary period. (Age 21+): £26,106.34 per year, with a salary review on the successful completion of 3 month probationary period. Job Type: Permanent. Full time, 39.5 hours. (Monday to Thursday 8:30am - 5:30pm and Fridays 8:30am - 5pm with 1 hour daily unpaid breaks) Do you have at least one year's experience in an office, administration, customer service administration or similar role? Are you a fast learner with a keen eye for detail? If this sounds like you, we want to hear from you and you'll find more than a job — you'll find a path to professional growth with a company that's both rooted in tradition and working towards the future. About the Company A leading & innovative British trade manufacturer of a wide range of corporate & promotional merchandise & beautiful gifts. They design, manufacture, print & finish all of the products they sell on site, with many unique products made from sustainable materials. Based in rural Herefordshire they employ 60 people at their factory in a team that has won many industry awards for their products and services. Sustainability is at the core of what we do, we are members of our trade association (the BPMA) with ISO9001 Quality and ISO14001 Environmental certification. We are also Sedex (Supplier Ethical Data Exchange) registered, members of Made in Britain, corporate supporters of The Woodland Trust and Herefordshire Wildlife Trust. We are also partnered with Ecologi and charitable supporters of The Hope Centre in Bromyard as well as Supporters of A Good Thing. The company believes in and prides itself in rewarding honesty, hard work, efficiency and creativity. Job Overview Working as part of our busy Customer Service team, this office-based role provides practical administrative support through telephone answering, customer records, data entry, sample requests, sample stock maintenance and routine departmental administration following induction and appropriate training. The role requires accuracy, a friendly and professional manner, good organisational skills and a willingness to learn. Full training will be provided in the Company's products, manufacturing processes and database/CRM systems over time. This is a development role with a structured route towards the broader Customer Service Administrator position. Additional responsibilities will be introduced progressively as training is completed and competence is demonstrated. Main Duties and ResponsibilitiesGeneral Administration and Customer Contact ·Answer incoming calls promptly and professionally in line with the Company's Service Level Standards; take accurate messages and transfer or refer enquiries appropriately. The role does not involve cold calling. ·Complete routine administration, data entry, paperwork and electronic filing accurately, following induction and training, prioritise allocated tasks with guidance from the Trainee CS Team Leader and where needed, from the wider team. ·Check the accuracy of own work, raise errors or unclear instructions promptly and contribute practical suggestions for improvements within allocated administrative tasks. Agree changes before implementing them. • Undertake any other reasonable administrative duties required by the Company.Database and Customer Records ·Learn and use the Company's database/CRM and order management systems; create customer records and update customer, contact and order-related information in accordance with approved procedures. ·Check records for missing or inaccurate information, refer discrepancies to the appropriate colleague and maintain confidentiality when handling customer and Company information. Samples ·Process sample requests and create sample orders once trained, prepare samples for dispatch with accurate customer details and the required accompanying information. ·Maintain organised sample drawers and stocks, check availability regularly and arrange or request replenishment through agreed procedures. ·Help ensure samples are current, presentable and representative of the Company's product range, reporting missing, damaged or outdated items. Customer Service Team Support ·Assist with routine customer communications and straightforward queries within training and authority. Refer complex, technical, pricing or delivery commitments to an appropriate member of the Customer Service Team. ·Provide administrative support during busy periods, annual leave, training and other absences, increasing the scope of cover as competence develops and providing clear handovers. ·Work constructively with colleagues across departments, follow Company policies and approved processes, and maintain a tidy and organised working environment. Training, Development and Progression ·Follow an agreed training plan with clear actions and review points. Take responsibility for completing allocated training and participating in development reviews. ·Learn from experienced team members, Senior Customer Service Administrators and relevant departments, including internal and relevant external training such as BPMA training where or when required. ·Progressively learn agreed Customer Service Administration duties, such as standard quotations, order processing, customer updates and sales checks, undertaking them only when trained and authorised. Progression to the Customer Service Administrator role, with the responsibilities and salary applicable to that role, is subject to performance, demonstrated competence, successful completion of required training and business requirements. It is not automatic or based solely on length of service. The Company reserves the right to vary or amend duties and responsibilities according to business needs. Person Specification The post holder should be organised, accurate, approachable and dependable, with a good grounding in administration and an interest in developing their customer service skills. Previous experience in our industry or detailed product knowledge is not required, as training will be provided. Experience, Skills and Knowledge Essential: ·At least one full year's relevant experience in an office, administration, customer service administration or similar role. ·A confident, friendly and professional telephone manner, with good written, verbal and listening communication skills. ·Good general computer literacy, including experience using email, Word and Excel, and confidence in learning computerised systems. ·Accurate keyboard and data-entry skills, excellent attention to detail and sound basic numeracy. ·Good organisational skills and the ability to prioritise routine tasks, seek guidance and remain calm when priorities change. ·Ability to follow established instructions and procedures, recognise the limits of own knowledge and authority, and refer queries appropriately. ·A cooperative approach and the ability to communicate effectively with customers and colleagues across departments. ·Reliability, a conscientious approach and willingness to take responsibility for the accuracy and completion of allocated work. ·Willingness and ability to learn products, systems and processes and develop towards the broader Customer Service Administrator role. Desirable: ·Previous experience using database or order management software. ·Experience of processing customer orders, sample requests or product enquiries. ·Familiarity with Apple Mac computers. Qualifications Essential: ·GCSE Mathematics and English at grade C/4 or above, or equivalent. Desirable: ·Additional GCSEs or equivalent qualifications. ·A-levels, BTEC, NVQ or equivalent qualifications. ·Completion of a relevant administration, business or customer service apprenticeship. Additional Requirements Essential: ·Willingness to complete agreed internal and relevant external training, participate in development reviews and progressively provide wider team support within demonstrated competence. Desirable: ·Full driving license and access to transport due to the location of the business. Benefits: Company bonus scheme, long service scheme, up to 10 paid medical appointments per year, confidential Employee Assistance Programme (EAP) including perks and discounts and certain elements available to your immediate family, Virtual GP service, independent 1 to 1 financial coaching, enhanced leave such as compassionate leave & jury service, Company pension scheme, secure free onsite parking, free staff WIFI, free refreshments at breaks, staff discounts on gifts we manufacture, workers committee representation, access to a trained Mental Health First Aider, Company events, casual dress and more. Annual holiday entitlement is 30 days including bank holidays (additional in line with long service scheme). An annual factory shutdown at Christmas accounts for 3-4 days of annual holiday entitlement. JBRP1_UKTJ

Herefordshire Council is seeking a Personal Advisor for the Leaving Care Team. With a Level 3 qualification in childcare or related field and experience with young people, you will handle complex cases with resilience and strong communication, in a fast-paced team environment.

Whether it’s providing personal advisor support, coordinating practical resources, or helping young people navigate the challenges of independence, the combined work of these teams ensures every care leaver receives the right support at the right time. C&YP Care Leavers Personal Advisor. The Care

Customer Assistant role in a bakery section, responsible for maintaining food quality and safety, managing inventory, and providing fast customer service in a fast-paced environment.

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.Join our team in the M&S Café – the heart of our store and a place where customers come to recharge.This is a hands-on, high-pressure role for tho